IHOP logo

IHOP

1.0
584 complaints

Address

450 North Brand Blvd., Glendale, CA 91203

IHOP locations are experiencing severe service problems including excessive wait times, staff ignoring customers, and rude behavior from servers and managers. Food quality is consistently poor with cold, wrong, or improperly prepared orders. Cleanliness issues with dirty dishes, utensils, and facilities are widespread concerns.

Common Issues

45% (248)
waitingslow servicenever came back
30% (165)
cold foodburntwrong order
25% (138)
rudeattitudedisrespectful
15% (83)
dirty plateschipped platesdisgusting bathrooms
10% (55)
overchargedbill was wrongcharged for hot water

Complaints

IHOP logo

Danny

Oct 29, 2023
0

Roblox into the IHOP in picayune Mississippi at 1201 we were seated 1206 we got up and left at 12:30 1:00 no one has come to the table ask for drinks order or food order terrible disgusting as I was leaving I asked one waitress if she was the only one she said no there's three others not a way to run a business that's mainly why they don't have much service there

IHOP logo

Melissa Zamora

Oct 28, 2023
0

My complaint is on the IHOP that is located In Clemmons North Carolina. I use to enjoy going to this place to eat but here lately it has very poor customer service! Especially today! I went with my husband and our 2 children.

We were seated fine but not 1 person came to ask us what we even wanted to drink after about 15mins We asked if someone was going to take our order and there were 2 ladies IHOP employees walking with drinks they were drinking and they just looked at me and walked a different way as if they didn’t hear me the other lady who was wiping a table in the other section went and

said These people haven’t been waited on and she came back out and continued to clean tables and I waited another 5 mins and a gentleman was moping and said someone will be with you shortly I said…

IHOP logo

Shaun Woods

Oct 28, 2023
0

The ihop location in Sumter sc does not pay employees. And customers wonder why customer service and the food is trash. Management isn’t ever on time but expect employees to be on time. I’ve been waiting two weeks for my checks when ihop gets paid every week.

As of October 24,2023 I am now missing three checks. I’ve called the labor board and they can’t get in contact with management. I’ve just called ihop to see if my check was there and management isn’t there. Truthfully this ihop should be shutdown cause it has no organization or direction to make the company better.

Especially if they are not paying employees who have work hard for and took time out they day to come work for a company who doesn’t care for their employees.

IHOP logo

Tasha Moore

Oct 28, 2023
0

If there was a option for no stars I would've hit it a trillion times. The waitress was horrible. She forgot my husband's coffee and my child's drink. Proceeds to serve everyone that came in after us!!! She then comes back to our table tells us she forgot about us!

A HOUR later she brings us our food she gave my child items she didn't want and then gave me a omelet that I didn't order.

Finally when the correct food came out she tried to give me the Check with her mess up on it and told me it was the same price so she didn't fix it. She had horrible people skills and she really needs to learn to smile.

Her energy was horrible I could NOT WAIT to get out of that restaurant! I will never go back to the Kanawha city IHOP! Such a huge disappointment! She didn't try to make things fair, we…

IHOP logo

Tracy Endress

Oct 26, 2023
0

I just went to a local IHOP for breakfast. I stood at the entrance, waiting to be seated, for 10 minutes. The restaurant did not appear to be terribly busy. No one even acknowledged I was there. I left and went somewhere else.

IHOP logo

Joan Lehman

Oct 19, 2023
0

YOUR TOMATO SOUP PORTION IS STINGY.........NEED MORE SOUP .......

IHOP logo

maria

Oct 18, 2023
0

i came to this ihop last night and recieved the worst service possible. It was around 9ish and my food was deliverd to my table cold. her name was helen and she was by herself .. i do not understand why there isint more staff at this location to top it off i asked to speak with the manager and she said it was her RIDICULOUS!!

i just wanted to enjoy my food fresh and hot but she was just running all over the place .

IHOP logo

Cindi Nelson

Oct 18, 2023
0

A friend and myself went to the iHop location on Alice's Road in Waukee, IA on October, 16. As soon as we were seated, I specifically told the waiter that we would be using a Groupon and I didn't hear any objections to that. I purchased it for a value of $16 to be spent at iHop. The amount spent for our meal did not use the entire amount, so we ordered a $6.00+ dessert to ensure it would be above the Groupon amount. That was the only reason we made an additional purchase and would not have bought a dessert otherwise.

When attempting to pay for our meal with the Groupon, the waiter told us 'we don't take Groupons'. I should have been advised of this when I mentioned that we had one to use prior to even placing our order. I was very annoyed to say the least and normally have a good…

IHOP logo

Debra Corrado

Oct 17, 2023
0

This is my 2nd time sending this. On 9/23 I ordered a to go order for me and my family.

First they couldn't find my order, had a totally different name on it. When I got home, I was missing 2 items and the french toast was not cooked at all, it was just dough. When I called to complain, seems like there are allot of complaints about the french toast.

When I said it wasn't cooked, the girl, Jennifer - manager, said, was it doughy? So obviously she knew.

Also asked for the well done hash browns, they were just regular. I was told that a refund would have to come from corporate, so here I am again. I received no response to my first complaint.

IHOP logo

Maurice Butler

Oct 11, 2023
0

I made an online order and when I arrived to go inside to pick up my food a IHOP male employee saw me getting out of my vehicle and locked both doors . And when I tried entering the male employee brought the food to the door where I was standing in front of and handed me an order that wasn't mine and when I tried to let him know that he gave me the wrong order.

He just walked away and didn't come back to serve the purpose of me being there and so I got fed up and looked on line for the IHOP corporate number to complain. I also knocked on the windows to get someone attention and they all ignored me.

My name is Maurice and my phone number is 702 305 0148 And the store # is IHOP #1608 the time and date of the order wed oct11,2023 at 3:43 pm

IHOP logo

Renee

Oct 7, 2023
0

Hello This is my LAST TIME visiting your location. we ordered an omelette and was not told that toast does not come with the hashbrowns. We did not know it was a charge. Anyway we got the meal and asked for another plate to split it and it took your server a while to bring it back.

The food was HORRIBLE, TOAST WAS COLD we sent it back, THE OMELETTE WAS HORRIBLE. the server did not even come back to check back. Went to the counter to pay and was charged for the toast. I questioned it and was told " you asked for toast" I explained we were not aware of a charge for 2 sides, also the server did not even try to make it right by taking off the toast.

I am so disappointed for the 2nd time. My review will reflect once again the service. BY THE WAY IT IS EXTREMELY COLD IN THERE ALSO.

IHOP logo

MELISSA ELLIS

Oct 1, 2023
0

POOR SERVICE AND FOOD WAS NOT COOKED CORRECTLY!! FOOD WAS TAKEN BACK BROUGHT THEN STILL NOT COOKED RIGHT MANAGER CAME TO TABLE TALKED WITH DISRESPECT AND DIDN'T FIX FOOD CORRECTLY. SENT BISCUIT BACK EGGS COOKED WRONG NEVER GOT THEM COOKED RIGHT. BISCUIT CRUMBLED.

BUTTER FROZEN NOWAY TO PUT ON BISCUIT!!! TRIED TO ADD GRATUITY ON CHECK SAID THAT WAS THEIR NEW WAY OF DOING THINGS!! OO FOR FOOD THAT COULD NOT BE EATEN!! WE HAD TO GO HOME AND EAT A TOASTED CHEESE ASKED FOR A DISCOUNT MANAGER WOULD NOT GIVE ONE!!

ALL HE WOULD SAY IS OUR SERVER WAS YOUNG AND DIDN'T KNOW WHAT SHE WAS DOING!! WE NEVER GOT A REFILL ON A DRINK!! IT TOOK AN HOUR AND 30 MINUTES FOUR OUR FOOD!! I FEEL THAT WE SHOULD HAVE BEEN GIVEN A DISCOUNT OR A COUPON!!

REALLY DO NOT WANT A IHOP COUPN FOR TUPELO MS BUT I DO KNOW…

IHOP logo

Pat Heck

Oct 1, 2023
0

My complaint is with the server, Angelica. We were seated quickly but it took the server about 15 minutes to come to us. She was not very friendly. She took our order and it took about 40 minutes for us to receive.

She was talking with the people at the next table for about 15 minutes while we were still waiting for our food. They were getting ready to leave and she continued to talk with them, don't know if she knew them or not.

She never came to our table except to bring the drinks, the food and the bill, no refills, not extra napkins, nothing. She did not bring back the change or the receipt so that we could scan for our rewards.

She said it did not print out. She took the receipt from us when she took our card. People that came in after us received their food before we did, they had…

IHOP logo

Nita A

Sep 30, 2023
0

Server forgot to put the sour cream and salsa with my pick up order. When I returned to the store #1738. He saw me walk in and said the F bomb. His attitude was as if I was the problem and he was bothered by me asking for the condiments that were supposed to be included with this particular item. chicken quesadilla.

When he handed me the two containers he said nothing. Shoved them at and turned and walked away. ” He said WHAT? And dropped the F-bomb I asked to speak to a manager. That interaction “manager” was not what I expected. He could care less.

I told him I would be posting a review and he said looks like you’ve already made up your mind. Go ahead. I told him I am your customer. I had to return to get the items you missed. He didn’t care.

I won’t be going to IHOP in the future.…

IHOP logo

Phyllis Harris

Sep 29, 2023
0

Roach in coffee

IHOP logo

Dee Grantham

Sep 29, 2023
0

Sick after our meal very sick I believe grease is full of bacteria all chicken strips and onion rings made our family sick Thursday night at 5:00pm Want a full refund I'm a minister here we do an lot of business here . I can be reached at 928-830-3237 Health department will be notified if this is not taken care of asap

IHOP logo

Benita Malloy

Sep 26, 2023
0

The place was very dirty. The windows were filthy. The cleaned table was dirty. The floors were slipped. The staff was fighting among themselves using profanity. The milk was hot. The food was bad. The manager was present but he was sitting at a booth talking with another man.

The waiter we had was the only on doing a good job. We were having breakfast at the Ambassador Caffrey location in Lafayette LA

IHOP logo

Debra Corrado

Sep 23, 2023
0

I went out to pick up breakfast in a tropical storm for my family. I get home and 2 orders are missing, the French toast was not done, the hash browns were not crispy. I call for a refund and Jennifer at IHOP in Brick, NJ says I have to call corporate.

Don't go to this restaurant. HORRIBLE!

IHOP logo

Susan Ladd

Sep 22, 2023
0

We love going into IHOP on Hwy 90 in Pace Florida, but here lately half of the restaurant is closed off, limited amount of servers on and they are making people wait. People are out the door. This was not this way about 2 threes ago. What is going on when the IHOP in Pace, FL are they trying to close it??? We left and when to the Waffle House down the road and did other people. This is very disappointing.

Sincerely, Susan Ladd corrysue@yahoo.com 5571 Chantilly Circle Milton, FL 32583

IHOP logo

Nadine Romero

Sep 20, 2023
0

not only did she forget to submit our order she basically didn't even check on us after that .....

IHOP logo

Terry Smith

Sep 17, 2023
0

Over an hour and a half waiting on food all we ever got was a cup of coffee granted they did keep that coming… but here’s the situation we were in Bristol TN for the race this weekend. After the race Saturday night we arrived at the IHOP in Kingsport TN store 4435.

At 1230 am our drinks were delivered… the waitress had the entire store to herself because the other people didn’t do anything. People who came in after us got their food and ate and left yet we still only had coffee.

Waitress super nice kept promising it would only be a few more mins… finally 130 still no food we asked it just be boxed to go due our ride home…. 5 til 2 she walks out sees me standing keys in hand say omg and walks back into kitchen we wait another 3-4 mins and got nothing.

I did pay for my coffee and was…

IHOP logo

Tamara Johanson

Sep 17, 2023
0

So I came in this past Sunday afternoon. I ended up sitting in Nikki's section And I promise I will not be back. Not only did I see a server ( white older lady with a black ponytali) use a blue rag out of the garage to wipe off under the computers but I also over heard a conversation between her and another server ( white with blackish blue hair) complain about my own waitress. It was completely unprofessional and ghetto. It saddens me that you have employees that believe it's okay to behave like this. My server was fine but what's even more disburbing is another server. Also white but a little heavier with dark hair use the restroom without washing her hands. I counted 3 times in our of 35 mins we were there.

Let's just say My husband and I won't be back will not be back.

IHOP logo

David G

Sep 16, 2023
0

We left sitting there for like 30 minutes waiters passing by no one even acknowledged wr were there.

IHOP logo

Eli Liniado

Sep 10, 2023
0

Today, a friend of mine, and me dined at the IHOP in Richmond, Virginia, that was located in Willow Lawn, and had the worst experience I have ever had in a restaurant. I ordered two eggs, scrambled with butter, toast, one pancake, a side order of french fries, and a raspberry tea.

The eggs were ice cold, The toast was hard as a rock and ice cold, they brought me grits instead of the french fries. The food was awful. The people right beside me had the same problems. We will never go back into this restaurant ever again.

Which should’ve been a 20 to 30 minute lunch turned into a two hour nightmare. I just thought you should know That this particular restaurant is causing you to have a terrible review. I would just as soon have given a poor person the money instead of giving it to your…

IHOP logo

charles jager

Sep 9, 2023
0

I had a very poor experience at your GardnerNC location a few weeks ago. This afternoon the location manager finally contacted me about it. I replied with what I thought was polite thank you but no thank you. She replied "your threat is on file".

No where were any of my words threatening or even rude. I belive this is something that needs to be address from above. I'd love to attach said comments but the email chain isn't possible but if provided with an email address I'll gladly forward it.

IHOP logo

Vicky

Sep 9, 2023
0

I was in there Wednesday during the day server was Nicole she was so sweet and kind excpessialy for the way she was treated bye a cook she kindly asked him if he could get the kids meals out which mind was only 2 heard him say fuck no they can fuck off you can tell she had been crying never stop being professional we gave her $30 tips she was awesome but thats really hostile environment

IHOP logo

Juan Martinez

Sep 6, 2023
0

Waitress was wonderful, however there was 6 tables occupied and we had to wait 30 minutes for our food.

IHOP logo

Cheryl Vasquez

Sep 4, 2023
0

This is the second time we have been to this new location in Spring Branch,San Antonio, Tx. We will not be returning. The first visit ,we thought, was because they had just opened recently. Our second visit confirmed this was not the fact.

There were 9 people waiting to be seated when we went in and nobody to greet, let alone seat any of us. Our server had dirty clothing on and was unshaven. He brought our beverages to us cradled in his arm held against his shirt spilling it the whole way .

00, he stated that was in fact not on the menu and I’d have to order something else. Instead of checking on us throughout our meal he was walking around with his hands in his pockets. This “new” IHOP should be seriously reviewed by corporate.

The building interior itself is dirty and does not look…

IHOP logo

Patrick M. Connolly

Sep 3, 2023
0

I went to IHOP located in Branson, Mo, on 9/2/2023 at about 10:00am, and what a disappointment. I used to eat there on a regular basis but it's now a warzone. The manager was nowhere be found. The first problem was one of the two doors leading into the seating area had a bad door closure.

Whenever someone would come in it sounded with a very loud Bang! My wife and I listened to it close to one hour!!! It seems that everywhere one goes the employees are minimalist. They are not going to do anything that is not in their job description.

Could not an employee put a door opener wedge under the door or take some paper flyers from the rack and place them under the door in question? I called my waitress over and asked could something be done to silence it?

She told me that's the least of our…

IHOP logo

Teresa Ryan

Sep 2, 2023
0

I asked if I could get hash she said the don't have that then I look on line they do have. Waited 40 min to get food unhappy

IHOP logo

Ann Baker

Sep 1, 2023
0

Please offer Iceburg lettuce on your burgers instead of that floppy green stuff. And put corn as a side back on menu. Iceburg adds that crunch the other is a floppy mess. At least offer an option.

IHOP logo

Trevor zuck

Aug 31, 2023
0

Waterloo iowa they had no steak no BBQ sauce for the sandwich i wanted no coffee I ordered a appetizer sampler and had to ask for it at the end of the meal to get it to go very pour service very unhappy didn't feel like I had to pay for it but I did

IHOP logo

Virginia Garretson

Aug 27, 2023
0

Me and my husband go to IHOP almost every weekend the one in knawha city wv, well usually it's great, but today we were there about 130 pm the waitress took our order so we watched other people come in get waited on got their food but ours never came out, we sat there for 45minutes never did get our order the manager let all the cooks go smoke in the mean time we still hadn't got our food so

i got up told the manager we were leaving well the cooks said our waitress never turned the order in but that was a lie because we order those little cinnamon balls first they came out but not our food the manager didnt try to correct the problem so we left now my husband buys ihop gift cards all the time at krogers but notbsure if we will be back, just wanted you to know you have a management problem

IHOP logo

Corrion Ward

Aug 27, 2023
0

Placed my order at 10:55 I hop senoia rd in fairburn ga. Was told it would be ready by 11:22. Arrive to the location and store lost my ticket. Called in to the ihop phone line to advise store could not locate my ticket.

The customer service representative stated my ticket was submitted to the Store and resubmit. Customer service representative advised she would talk to management about comping the order, but the manager was rude and refused. At that point it was 11:50.

I advised manger that me and my daughter had been waiting for an hour for a meal that they lost the ticket to. Manager gave me an ultimatum, have them make the food and pay for it or don’t have them make the food and leave. A very unprofessional moment.

I took the food only because my daughter was so hungry, and advised I…

IHOP logo

Brian R

Aug 23, 2023
0

Larchmont NY store had bottomless pancakes, however the free pancake batter wasn't the same as the first pancakes included w required entree meal. The pancakes tasted old. They were not cooked throughly and batter was dark inside while outside was cooked. I wouldn't trust ihop

IHOP logo

kallie thomas

Aug 20, 2023
0

a party of 2 sat for 15 min before my sister got up and said something and they still didnt get us a table so we decided to get the order to go and the ladies on shift were so mean to us saying they were out of alot of the stuff we tried to order and then we finally ordered after 10 or so

min and they said my gift card to your store was declined and i had just gotten it that morning from my step mom for my bday for $50 so we ordered $50 worth of food and the lady bsaud…

IHOP logo

Anthony Vigil

Aug 19, 2023
0

i ordered the Colorado omlette to go. when I got back I did not have my pancakes or with it or hashbrowns. i called to inform the host they forgot my pancakes and hashbrowns. I nhad to wait to get a break.

before I could get back. when I finally got back to get them to get the remainder of my first order. I ordered a cinnamon dippers. I go back to work and no icing. this has not the first time, having this store forget to put the order you ordered in the bag.

now I have to waste more money and gas trying to go back and get the rest of order I payed for.

IHOP logo

Nan Coopee

Aug 15, 2023
0

IHOP #1372 ate breakfast today August 15, 2023. Food was good other than having to send cold pancakes back. my check. They don’t have a cashier or cash register. Gave out waitress our money. Waited for about 7 minutes and she hadn’t returned.

I went to look for her. She was literally trying to get change from the other servers. This is the stupidest thing I have ever heard

IHOP logo

Conrad Powell

Aug 10, 2023
0

I have a 80 points in my IHOP app in the pin coins, but my local IHOP in Simpsonville South Carolina, seems to be the absolute worst run operation I’ve ever seen. I have tried to get in there on Sunday afternoons for weeks when we arrive the lobby is usually full. Only about half.

The tables in the restaurant are full service is absolute decrepit the last time I went there was a DoorDash agent there was a door Dash agent that had been waiting for his order for 45 minutes. They usually get the check wrong.

They usually failed to print out the scan code so I can apply my pen coins occasionally the math is wrong on the check. The service is absolutely slow as can be. I think that the management in this facility needs to be replaced, nonetheless somebody from corporate needs to come down and…

IHOP logo

Vicki

Aug 9, 2023
0

Sunday August 6th a friend and I went for dinner we waited 15 minutes before we got our order taken in fact we had to let her know but she hadn't taken her order as she forgot and then another 45 minutes before we were served we ordered eggs and pancakes the food was cold and they forgot all of the pancakes the restaurant was not busy in fact there was some issues with two other parties one party of five actually left because they were ignored for about the same amount of time as we were and

then there was some issues with another Party of Five. When I asked the waitress if there was a problem because it was taking so long and the order was wrong and she proceeded to tell us what a long day she had had that her brain was fried and

that she just didn't care and she wasn't going to take it…

IHOP logo

Sherri B Mitchell

Aug 6, 2023
0

I have been to the IHOP north rd Orangeburg SC. 2 months ago I went for breakfast the only day I had off. And wanted IHOP. As I love this restaurant. Unfortunately i wanted to be set down for about 10 minutes.

As we got seated we was never greeted at the table set there for 45 minutes waiting for a server to greet us. We finally asked greeter for a cup of coffee that we never got. We decide to leave.

Today August 5th 2023 my mom came in from out of town we decided to try it again as the parking lot will look pretty full. Restaurant did have some customers in it we sat in the lobby for 15 minutes waiting for someone to come back to take us to a table that never came back.

The lady that did come finally come seem frustrated and started helping another customer and told the lady in line to…

IHOP logo

Angela Patrick

Aug 6, 2023
0

Our server needed WAY more training. Unfamiliar with the menu! In the middle of our breakfast she started clearing needed utensils. ” Felt so very rushed!!!!

IHOP logo

Jeremy super

Aug 5, 2023
0

I asked the question if they accept EBT and they don't. So they started to stereotype me and not accept my credit cards that are my name with my ID nothing but cash, also they will need to pay first thinking I have no money. I'm not going to eat here today I'm appalled by the way they spoke to me and the service that they tried to give me and the lies that they told me

IHOP logo

corliss zerbe

Aug 5, 2023
0

Dining at the oshkosh wi location today, I ordered an burrito bowl, which actually was quite good. I had requested the fruit bowl as my side-when the meal was delivered to our table, all I had in my bowl was grapes.

I mentioned that to our waitress and she said they were low on fruit. Why wasn't I told that before she delivered my meal to our table, and I would had changed my side to something else.

Also, the grapes, in fact two of them had left a musty taste in my mouth, like they were moldy, so I left the remainder of them in the bowl. The waitress appeared to be new, so I didn't mention it to her-but I realize I should had mentioned it to a manager, as not to have another dissatisfied customer.

IHOP logo

Cynthia Quewea

Aug 4, 2023
0

The waitress ZOEY was very unprofessional and very rude . It was 4 people in our party . Zoey got orders wrong then when brought to her attention she act as if she didn't care . We asked for New York cheesecake pancakes but received strawberry and banana pancakes .

Zoey kept telling us that is was what we ordered and they both were the same price when we knew it was the wrong order . The problem wasn't the price it was her putting in and bringing the wrong order .

IHOP logo

Bonnie J Bowers

Aug 4, 2023
0

Went to IHOP in Summerlin to take dinner home, ordered the steak tips dinner, get home and the steak was dried out, no make potatoes and gravy but these fried potatoes! I was so mad as they know the dinner steak tips comes with those red mashed potatoes which are so good. I'm complaining cuz one the steak went very good, hard and tough, plus no mashed potatoes!

We pay allot for that dinner too... It's not really cheap.

IHOP logo

Charles Anderson

Aug 4, 2023
0

We had to deal with a drunk server who forgot about half of the food and continued to cuss and call us “thirsty motherfuckers”

IHOP logo

Susanne Valdespino

Aug 3, 2023
0

Ihop at 2716 west March lane in Stockton California was the worst experience I’ve ever had plugged toilet was so bad that I told employees and nothing was done to unplug it they said it was going to be tacked care of but not while I was there! I’m handicap and needed that bathroom so I really couldn’t enjoy my breakfast.

Things like that should be taken care of right away but it seemed like no one wanted to do it. Lazy employees

IHOP logo

Veronica Johnson

Aug 2, 2023
0

Hello please read the information it has full details. The Baltimore National Pike store needs and unannounced inspection. At 9pm nights. Our food was disrespectful. It was old grease hard burnt food and ANTS on the table.

IHOP logo

Carolyn Marek

Aug 1, 2023
0

You have something called 'pan coins'. I did sign up for a 'birthday' gift but, now it's pan coins & I DO NOT HAVE AN I-PHONE. So, how do I get my birthday surprise??? Can I just go in, show my drivers license & get the 'gift' - or not???

I wish this could be easier on everyone. Help??? Carolyn Marek

PreviousPage 2 of 19Next