IKEA

Customer wait times for on line ordering is absolutely horrifying. wanted to have a bed frame delivered to our daughter. In reviewing the order i saw that the phone number was wrong and was stated as containing the number 5 instead of a correct number 6.

No problem I thought; just call them back and give them an updated phone number. After several attempts at trying to reach ikea customer service I finally got through to make the correction. 5 hours hanging on the phone to get this done.

So come time for delivery and no one shows up. I call them back took another 60 minutes to get through. They said that we had refused the order. Well that was incorrect, but rather than get all mad and everything I just tried to reschedule the delivery.

I confirmed with them delivery address and phone…

I ordered a cushion for the ottoman that goes with a poang chair. I want a granite colored one that goes with my chair but got another color. I can't find an address in the box to send it back or how to replace it with the color I want.

When I went online I couldn't find the granite color cushions. Please let me know how to get the color cushion I want without driving two hours to a store. Thank you. Susan Stebbins

We purchased an Ikea kitchen at the White Marsh/ Baltimore MD store. We are happy except for one cabinet door that was damaged. We now received 4 replacement doors each more damaged than the first. It is a 2 hour drive to get to the nearest Ikea.

Please consider adding cardboard corner protectors.

I live in New Jersey, my son, Nicholas, lives in Georgia. I visited over the 4th of July holiday and we went to the Atlanta Ikea where I purchased for my son a night stand, a bed frame, a mattress, desk, the slates for the mattress and a center support beam.

This purchase, order number 329374626 was done on July 6th, with a delivery date of July 13th, it never showed up. There were countless phone calls to your catch all 888 number, which lets you know that everyone is too busy to take your call and disconnects you, in which he was able to get through and

once verified, and reviewed his order, they promised it would delivered the following day, it didn't. He drove the 40 minutes to the store two times and was even issued a new order number 330384276 and promised it would show up the next…

My complaint is not a complaint you usually get but it needs to be addressed. I am a sewer and got a job at Fluvitex( a company from Spain that does most of your sewing of comforters and pillows). I started work on July 16, 2019 in Columbus, Ohio.

Well, at first, it was not horrible, but after about an hour, I was ready to quit! Luckily, after about 7 hours, they decided to send our line home because the machine that sews the comforters broke down and we ran out of work. Thank God!

To start, the factory has no air conditioning. It must have been all of 90 degrees in there! We did have fans, but they just blew around hot air.

Second, the sewers all have to stand and sew all shift. Now, being a sewer, standing and sewing doesn't mix very well. It is very uncomfortable and not at all…

I ordered my furnature from them ans it was cleared 3 days. Ok nice I get my furnature key parts are missing. I travel back to the store which is over 30 miles away and get the "correct" parts. Get back home to realize these are the wrong parts as well.

Go back to the store waste more gas time assembling more pieces. For them to tell me they are out of that part until next week. Where did my original parts that should have come with the sofa at? I'm extremely displeased and should have canceled the order.

This is the second Ikea kitchen I have purchased in 3 years, not to mention 4 bathrooms, and over 10 wardrobes and closet organisers. Have always been a loyal customer. Last time, a large kitchen and everything went well. This time, a smaller kitchen, and I was overbilled for a 3rd countertop installation employee with Paragon Surfacing, who admitted he was only a trainee and stood there and did nothing. C. 00.

They are just overpadding my bill, as they need more money, and are having internal employee problems. If this is how a loyal customer is treated, I hate to see how a bad customer is treated. If this is not resolved by June 30, 2019, I will tell everyone who I know to boycott Ikea, go to the media, and tell them how they do not care about the public whatsoever.

Unfortunately everytime we are in the Tampa Florida store it is nearly impossible to get employees to help with anything. So many of them seem to hate their job. When trying to pick up items that have to be pulled from the ware house, no one says hello, may I help, or any of the common courtesies.

The last time we were there I asked to speak to a manager. I asked about orders being pulled in order in addition to unprofessional staff. She said she didn’t know anything about the warehouse. They worked on their own system and that they didn’t pull purchases in the order they were paid for.

She said sorry about the employees. It was obvious she didn’t have time to talk to me. I try never to come to the Tampa store. It’s just an unpleasant experience. Everytime. At least the Sunrise Florida…

Worse service I have ever experienced. I was treated like crap, inconvenience to it’s limits. I want some one higher up in ikea to contact me. I have my case number and there are series of blunders by ikea team.

No one own the issue, they blame it on other department. I want to beg people not to shop at ikea. It’s not just waste of money, you will be treated like crap. Please someone in the ikea management who want to fix or at-least figure the issue out. Contact me.

81 at your Orlando store and paid the store to have them delivered. I brought in a handyman this morning to assemble these items and found out only after the cabinets had been partially assembled that they were not the same items we ordered, in that they had wooden doors, vice the glass fronted doors we thought we had ordered. 79, Lillangen Hi cabinets.

In trying to contact the store, I was shunted off to a central customer service number, which informed me they could not reply due to a high number of calls. Given what I experienced, no wonder. At this time I am in a quandry, the problem could be quickly resolved by having the correct aluminum framed glass doors shipped to me and I will install them and

at the same time pick up the unused wooden doors, otherwise I am out the money I paid…

My girlfriend and I went to IKEA in New Haven, Connecticut to shop for our new apartment. All the employees we met along the way were useful and nice, until we go to the cashier to pay. We had two carts filled with boxes of furnitures and other things.

The cashier was rudely rushing us and gave us lots of attitude even though we did not do anything to him. Then I asked him if there was any discounts or percent off if I applied for a credit card, he rudely said he couldn't tell me and continued to rush me.

Imagine spending $900 at IKEA to experience such bad customer service from them. I also wanted to get a couch ($900), but I didn't because of the bad customer service. From my knowledge, IKEA has about 270 stores globally. If each store loses $900 a night, that will be $243,000 total…

I placed an order online and when the shipment arrived I had a damaged item and a missing item. I contacted IKEA through their email form and the response I received back was unclear and supplied a link that went to one of their furniture pages.

I was told that it was a link to tracking my new package. I tried calling, but every time I did I was disconnected due to a large volume of calls. I paid $39 for this delivery and I think it is ridiculous that I have been given the run around and I would at least like them to compensate me by not charging me the delivery fee.

The thing is I can't get in contact with anyone. I just keep getting this automated phone message that disconnects me. I will never order online with them again. This has all just been a mess!

OFFICIAL COMPLAINT LETTER Regretfully I have to report the outstandingly poor service IKEA has been providing to our family in Burbank, California. The restaurant coordinating people are disrespectful and annoying : we went to the restaurant for our regular breakfast meal and rushed to the second line which appeared to have lesser people at that time.

Before we knew better, a woman jumped at us and told us that we would have to join the other line of people. Now even if that was nessesary, we were already in the line getting ready to pick our food!

You don't start taking the food out of a person's mouth once it is already there! What a horrible service you provide. Your people have to have some brains first before approaching customers! Even if we made a mistake, it was not her place to…

I ordered a sleeper sofa online and had made arrangements for my old couch to be taken prior to delivery and had scheduled taskrabbit for building it upon arrival. yet I had no sofa. I contacted your customer service department multiple times that day as many times the service ended the call due to volume overload of callers.

I had a difficult time getting through. When I finally did, I waited on hold for approximately 20-30 minutes and then no one really knew what was happening. Ikea said it was the delivery service's error and promised that they would be in touch with me by the end of the day. They were not.

I had to call the delivery service twice to get a hold of someone and they finally came to the…

I have a problem with a cabbed ( PAX line) bought from your Romanian Store in Bucharest. The doors were delivered direct mounted by you in factory. After 3 -4 years one of the door collapsed due to bed soldering .

Instead of tight the door structure with 2 wood nails and glue at each connection points ( as the connection system is designed - 2 wholes at every connection point) - only one wood nail was used/found. The door collapsed and felt down on other piece of furniture bought from IKEA- In the attached photos this can be seen.

I m very disappointed and I wait your feed back regarding this problem- How cam I fix the door and the damaged furniture/ More of this the door could fall down on my daughter.

I have been trying to contact customer service for the last three weeks about damage property on a delivery that I refused. I have barely managed to get through to the customer service line (888) and when I have they forwarded me to the correct the numbers but they do not answer and am my voicemails do not get returned. I have called the 703 number and left many messages on the extensions 1716 and 1707 but the calls have not been returned either. I have left a complaint using this resource. The text message which resulted said I would be contacted in 26 minutes (or something like that) and the call never came. I have a destroyed kitchen and contractors waiting for this and no one returns calls. The item is the back pieces for an entire side of the cabinets in the kitchen.

757-544-8714.

IKEA Customer Service is horrible. Bought online couch, end tables and two bar stools. When delivery day came, delivery guys , ( who barely spoke English), did NOT bring the two barstools. We have called customer service 5 times, on hold each time for TWO HOURS!!!

First, the gal didn’t believe me. Next time she set up another delivery date. We stayed home for that, and no call. No delivery. Called again, another hour and half on hold, finally said she’d check with manager and get refund.

Three weeks later no refund! Called again about refund, on hold FOR ONE HOUR And 45 MINUTES, THEN GOT DISCONNECTED!! I WANT SETTLEMENT ABOUT THIS IN 24 HOURS! Hours and hours of our time wasted, RIDICULOUS! At this back to school shopping time, I will be telling all my friends about this awful,…

your commercial promotes dishonesty and sets a bad example for Canadian children>

Ikea jacksonville return department was so slow. It took me 30 minutes just to return a curtain hanger, worst other employees cut in line amd the manager on that day which name is raquel did not do a lot of help to make the returns easy this happen on 14th of july at 3pm

Went to the Ikea Paramus NJ to purchase kitchen cabinets. Went downstairs to pay for it since kitchen department cashier did not work. It was 9 pm. It took 37 min to order by paid since cashier had no idea how to apply 15% promotion offer.

My husband had to explain cashier what needs to be done. 2 other associates came to help without any knowledge. 9 :37 pm finally order paid 10 pm store is closed. " 11:00 pm associate responsible for handling pick up desk left.

Few people by return area had a small party after work. Nobody cares that we still sitting and waiting. 11:45 pm I had enough and ask to speak with management. Very rude Naomi calls someone. Still no order no sorry no nothing, just rude attitude. Then William F.

manager is coming telling he had no idea what is going on. ) Then…

I purchased a sofa, chair, coffee table, bookshelf and desk on June 1, 2018. The delivery date was scheduled for June 4th. It was not delivered, and I did not receive a phone call saying there would not be a delivery.

On June 5th, I called the Delivery Department. 40. I then contacted Customer Services. 5 hours on the phone (between the Delivery Department and Customer Service), I was told that a manager would need to approve correcting the mistake. I was also told that I would receive a phone call after talking to the manager.

I did not receive a phone call. On June 6th, I called Customer Services again. I was told that there was not a block on the order and delivery was scheduled for June 11th. I requested to talk to a manager because I was not happy that I was going to have to wait a…

Worse company I have ever dealt with. No way what ever to contact you. Cancelled my order and will never buy from you again. Your customer service is nonexistent. Your co. Should b sued for fraud. You have nothing but bad reviews.

Tell me you will deliver , I wait no one shows up and u can’t even keep up with your lousy inventory. I have told numerous people of my problem in hope they do not get ripped off too.

Order #: 271895360 Case #: 39280786

I ordered a Pax closet system in the store on December 13th. It was delivered damaged. I called endlessly for DAYS until I finally reached someone, who told me I had to take the damaged system to the store in order to place another delivery order. I explained that would be impossible, as it wouldn't fit in a car and that's why I had it delivered in the first place. After many hours on the phone again, they agreed to send a new one and retrieve the damaged one. I was scheduled to receive it on December 30th between 12 and 4pm. I waited 5 hours, and nobody showed up. I did not even receive a courtesy phone call. I checked online and it appears on schedule for delivery. I called endlessly, and waited on the phone for thirty minutes at a time, and nobody…

I have been a customer Of ikea for years and been very happy. Unfortunately my last experience in the ikea in Dubai has not gone well at all. After purchasing A cabinet for my young Son. I payed for it to be delivered and assembled .

It was delivered but not assembled . I was told they did not have the time to do it. It has now been a week. No o e has call and no information given. This is after I have reported the problem to the store.

This is not what I expected from IKEA .

if i could give your SHITTY service 0 stars i would.

first off i wasn't given a receipt, i was given a defective UNSAFE TOMNAS TV STAND. and i have experienced nothing but shity service, 3 hour wait times, being knocked back and fourth, a call to ikea CANADA?! then i call the USA line where I GET PUT ON HOLD AGAIN.

I have a small child that could be KILLED by this unsafe and low quality trash pile my husband spent money on! I'm never shopping here again!!!! WORST SERVICE EVER!!!!!!!!!!!!!!!!!

Hi I live in Seattle and I went to the IKEA store at south center. I was in the store for a couple of hours. I was getting ready to leave when I noticed a poster on my wall they were just two left, it was a vintage airplane.

I went and found help to see how I can get that plane. The woman who helped me said they would give me a call when they took the plane poster off-the-wall. Because it takes special people to take things off walls in IKEA.

She took my number my name reassured me someone would call me. there were just two posters left, there was another person on the list the other poster. For that vintage airplane. She reassured me that I would be getting a call but for me to call in a few days which I did and no one would help me or call me back I waited another two days and called.…

I never had seen more unprofessional and disrespectful way of doing business as it is in Ikea. The delivery is always late or they don't come ON TIME upon their approved schedule The customer service is rude and unprofessional. They do worth neither our time nor stress.

Today they didn't call me upon the delivery OR recall upon their on line promises when I specified to call. I submit for the second delivery complaint asking again and no one called. The customer service didn’t help saying we’re already reply on your previous complaint and wait till you received a call from us.

I don't know how to take my stuff now and I have no cabinet for my bed room closest and I’m looking for a compensation that make ikea decent ;( . company with bunch of unprofessional. My Complain case #…

I had to return box 2 of a 2 box furniture item to Ikea Store in Canton, Mi because of missing parts. Had to wait 45 minutes because their computers were down. Return was processed and then had to wait for over an hour for them to bring the item to the waiting area even though I knew were the item was and could have gotten it in 5 minutes but was told they had to bring it to me.

They were not busy, mine was the only item for them to get for most of the time I waited. My complaints did not speed up the process. I have spent several thousands of dollars in that store, customer service is terrible!

00 deliver. The day they were supposed to be delivered, but they never call. Then they show up at the door my daughter told them to wait 5 minutes. We called ikea and the customer service 1800 number. They are such horrible people that they made my daughter and me to go to the ikea in Elizabeth NJ.

When we got there they told us we don't have to go there to schedule again the appointment. And they are keeping being rude.

About 2 years ago we remodeled our kitchen in our house located in southern Ca. We purchased all of our cabinets from Ikea and what a complete waste of time, the people they hire are morons we must have gone back at least 10 times because some times they give you the right item and sometimes they forget to give you everything you purchase other times its broken in side the box and more importantly the cabinet they are selling is not what you get when you get home to install, it takes a skilled carpenter to duplicate the same cabinet they are selling in the store but they don't tell you that. We also purchased a electric wall oven which we have had nothing but trouble from the start. The oven came with a 5 year warranty, that's one of the reasons we purchased it at Ikea.

Well the oven…

Yesterday 21st April we visited Ikea Braehead Glasgow for lunch, we chose fish, chips and peas the chips were cool when we were given the dish however they were really cold by the time we queued to pay, then collect the tea. The fish was solid unable to cut it up to eat.

I would say this was the worst food I have had in a long time. Can I also say I feel the system is wrong, once you reach the payment area there is folk in front of you paying for tea /coffee while your tray with the food is becoming cold.

I think hot food should have it's own cash desk preventing this chilling down of food. If you wish to contact me, please do so.

I have bought a sofa IKEA ektorp with the long one side, when i received the sofa, i was very taken back of the quality, it was socking to see how cheaply it was made. I called IKEA customer service number. I asked them where it was made, was really more shocked they didn't know, so i read the label and told them where its made Poland. I said i didn't want the sofa, but they said i need to go to IKEA store, what? Why does IKEA have a call centre then??

Also it states complimentary i should get foot stool or control pockets for the sofa, didn't receive nothing. I asked them, they said, they didn't think that these where included, but that is what it says on the website. IKEA is Swedish at least it use to be, im very very unhappy with the service and never mind having to put it together the…

Purchased an Alex 9 drawer. Came with incorrectly made piece. Drove an hour back to the nearest store. Waited 40 minutes to receive correct parts. Bring it and the old parts home and realize they removed the hardware and didn't provide new hardware.

Called customer service phone line and spoke to the rudest woman and even after expressing that I was upset with the the way I was treated at the store during the exchange of parts, she never so much as apologized and just sent the parts (which will take probably 2 weeks).

When I let her know I wanted to speak to an IKEA customer service supervisor, she was extremely rude and unprofessional. My entire apartment is furnished by IKEA from bedroom set to kitchen towels. They got my money for so long but will never see another penny.

All I need to do is cancel an online order as the delivery date is going to be too late for me. So I want to just pick up the items in the store instead. I was unable to call the night I did it due to their hours. So I called IKEA customer service dept. as soon as they opened up while I was at work. I was on hold for at least 15 minutes had to hang up due to work and now have called back again only to be on hold for 20 minutes now. This is a complete waste of time. All I want to do is please just cancel my order. I can't even push and option to have them call me back or send an email.

I'm very frustrated with their phone system. Finally reach someone and she tells me I'm with the wrong department so I ask her for the phone number she gives me the phone number and the options to do that. I…

Despite being told a delivery will come today between 7am and 1pm, and paying £35 for the service, delivery did not happen and after MUCH chasing and staying in all day, I was told delivery will take place tomorrow. Upon asking what time tomorrow, I got no reply.

Now have no idea when/if items will be delivered. Would never have paid for the service had I known it would not be delivered next day as promised.

We had an unfortunate accident and need to replace our sofa bed LYCKSELE HÅVET mattress. Thought we were able to see it on Ikea website it was not available. We went to the store and found out our 2 year old sofa had been discontinued.

We have nowhere to go there is no customer service is this legal? I thought that IKEA was a good company but now I just want to call them to complain about this experience. Anyone have their contact info or a good email address for the CEO?