IKEA

My family has been buying products from Ikea for over 25 years I was shocked to hear that you stopped advertising on GB TV. your company has completely missed the point of this channel it what the majority of the British public wanted. we won't be buying any of your products from now on I think it's the biggest mistake Ikea has ever made.

I was ready to place a cabinet order before I was told that some were out of stock and I would have to pay additional $200 on the current $200 shipping!! When I phoned customer service they told me they could wave the second fee only if the items were shipped together.

Problem is they couldn't guarantee they would be in stock together. OUTRAGEOUS!!! Not that it makes difference to you, IKEA, but you have lost my order and my business forever. I will be sure to spread the word on your excellent customer service.

Way to make it DIFFICULT!!!

My wife and I went to Ikea Ashton-Under-Lyne on Monday the 7th of June to buy the last two chairs showing in stock in the north west of England. It was turned 20:00hrs when we got there and there were hundreds of people in the store NOT WEARING ANY FACE COVERINGS AS PER YOUR POLICY.

My wife said just lets leave the store and not bother with the chairs. We have both self isolated and done whatever our government has asked us to do since March 2020. I said we are here we are not going home without the chairs.

We were both utterly disgusted as we never once saw a member of your staff speak to any of the people not wearing masks or asking them to put them on, NO WONDER THE VIRUS IS SPREADING. What a complete difference the following day when we went to your store in Warrington NOT ONCE did we…

Today June 13, I went to ikea en Santo Domingo to buy a bed. I had a budget of 100,000 pesos. I liked one bed in particular . There were probably 20 customers milling around. There were two employees. I could never get their attention.

After 15 minutes I left. I don’t blame the employees. I blame the person who oversees these employees. In other parts of ikea , I saw employees doing nothing.

Order 385797996 place 2 weeks and I’ve been monitoring every day and it says that it’s being picked. Whether you believe me or not I’ve been on the phone since 10 AM Eastern standard time and it is now 6 PM as I write this message.

I have dealt with for customer service representative and the last one was transferred directly to the warehouse and the lady hand up the phone on me because I requested to speak with a supervisor. She said why would I transfer you to a supervisor your order is being picked and hang up the phone.

This is my first home delivery and it has been a nightmare. It will definitely not happen again and I will tell each and everybody that I know about my experience.

Hello, I would like to file a complain about IKEA Morocco in Zenata. They refused to reimbursed me after a mishap in a delivery although they confirmed that there was a problem. I would like you to step in to help me resolve the issue. Thank you for taking this matter into consideration

Zineb Setta 00212664772895 / 00212666208356/ zinebsetta1981@gmail.com

I made a purchase of a Kullen 6 draw dresser & paid additional to have it installed and set up @ the location in Ponce PR. On April 23, 2021. I was told the peice would be ordered and would be shipped to my home and the same day set up.

Here it is June and I have yet to receive this piece . Speaking to customer service is a joke. I was told several differnt reasons why the furniture has not arrived. #1 Truck has not arrivedin PR. #2 Truck arrived but needs to be unloaded #3 the truck never arrived #4 Your delivery was not set up #5 next week its coming and #6 #7 is next week.

I have asked to speak to a manager and told I'd get a call back and I am still waiting on that as well. I finally got a number to the Manager@ the Ikea Ponce location. Maria Torres (787) 610-3079 and you guessed it…

I ordered Utrusta shelves (2 pack) listed as 24x14 3/4 inches on the website. There is not a close Ikea store so we paid $10 to have it shipped. The tracking website did not show any movement so I called, waited on hold for over an hour and learned that it was being processed but you don't update the tracking website.

When the shelves arrived the dimensions were not as listed-smaller and will not fit in our closet system. When I called customer service I was told that the listed dimensions were for the closet unit itself and not actually the shelf dimensions.

This is NOT shown on the website. In any case, the rep told me I could start the return process online and print up a shipping label for returns and I would not get the shipping fee refunded. When I tried to get a shipping label I…

I have a complaint about Ikea in Spain and the reachability of the company. We live in the Netherlands and are customers of Ikea since Ikea came to the Netherlands 43 years ago. We bought and assembled a lot of kitchens and furniture over these years.

But now we bought a kitchen at Ikea in Spain for our summerhouse and some other stuff. Almost everything goes wrong. It is impossible to communicate with them in English. They never return any calls. They make mistakes with the orders and delivery. 000,00.

They came to install the kitchen but there are parts missing or the wrong size. I tried to contact them but I never get somebody at the phone who can help.

Finally we went to a small store but had to wait for 3 hours. And still things are not solved. I am so frustrated that I think of…

Shipping. I was on hold for an hour before reaching IKEA customer service. They gave me the number for NAL and I was on hold for another 2 hours and never did get through. I have left messages online to no avail.

Tracking information from IKEA said my order was to be delivered today. I still don’t know where the merchandise is or when it will be delivered.

Do not order a closet from Ikea or anything custom. I ordered a simple closet and had my pieces shipped.

First attempt had to can to find out my order wasn't put through. Got a new delivery date only to have something completely different delivered. Called customer service again to get a new delivery date. New delivery date came and went and still no closet.

Called again to finally cancel. All the times I called had to wait 30 to 1:15 to talk to someone. Now I'm waiting in line to do a return of some pieces and this is the slowest process I have ever been through.

You have to scan a QR code and wait to be helped by the only person doing returns. Thank GOD I never did my kitchen with them. Never ever shopping here again!

I recently bought three pieces of bedroom furniture and have tried to book someone from task rabbit to come and assemble the items. For two items the tasker cancelled at the eleventh hour twice now and I’ve been unable to actually book an appointment for the third item.

I find this extremely disappointing especially as IKEA support this company on their online website and are in fact letting IKEA customers down. I now have three pieces of furniture purchased from IKEA thinking that a company working along side them would assemble said furniture, instead I now have to find someone else to complete the task.

I am extremely disappointed with both IKEA and taskrabbit because neither company are fulfilling services they are promoting.

Wanted to make a complaint that associate Ivory Boswell informed me that he falsified information on his application to get his job position. Expressed to me that he does not obtain a high school diploma. Works at location 1103 N 22nd Street Tampa FL

Purchased 2 sofas showing wear within 4 weeks couldn't contact ikea 6 weeks they sent out ecco master after numerous calls they got report told me I was getting a full refund and I called to ask for uplift and refund they now say today replacement, but I don't like the quality of cushions or covers.

Online order for delivery. Deliver never made. Spent 2 hours on phone with customer service to schedule again. No delivery. Spent 3 hours on phone (mostly on hold waiting for the person I was transferred to pick up). 2 transfers later I was given a case # and refund in 7-14 days.

20 days later I was credited minus the $49 delivery fee plus tax. Called again, customer service representative was watching tv, using the microwave and munching into the phone. I was on the phone for 90 minutes to get this straightened out. maybe

I bought a bed and a mattress. The mattress months ago came up with a bubble on the side. Today 5/2/21 I was laying down watching TV and I her a noise cracked and everything went down to the floor I hot up and lift the mattress and the metal bar form the middle the hold the mattress broke know I don't have a bed.

What is the warranty and what can I do at this point?

All good! was under a 10. Year warranty and I would be sent a new cushion after sendinga photo of damaged cushsion. nope! So I call again and speak to a Drudie and she says send more photos which I did..... thank you marilyn cantor

I just received my order of the melltorp table today and there are several parts of the table top where the white paint is chipped off when i first opened it from the box. These chipped off parts are on the TABLE TOP which can be seen clearly whenever i look at the table.

I do not mind if there’s chipped off parts on the underside of the table, but this is on the table top which can be seen clearly. I have waited very long for the table to arrive and am very disappointed to see the chipped off parts on the table top.

Please send me a new table top part as I cannot stand looking at the chipped off parts whenever i look at the table.

I have been a CSC Employee in MD for many years & they treat us like animals! All of us Black employees are Always in every Que, but the white people are only in 1 or 2. They constantly hold us back by Abusing & Harassing us with Quality and giving bad scores.

Some of us are trying to get a Union to help us, because we sick of this! We are gonna keep complaining until something is done!!!

Was charged for item on 4/4 with expected delivery 4/9. I tracked item and it never shipped. Called customer service on 4/9 and was told it would be shipped in 2 days. Called back on 4/12 and was hung up on by 2 different customer services represenatives called back 3rd time was told they are looking into it and again hung up on.

Called 4/13 and customer service representative could not tell me when item would be shipped. I asked to speak to manager and manager was just as unhelpful with no idea when item will ship when item is in stock. Asked about refund and was told 7-14 business days for for refund and to wait 3 more days for item to ship.

And there was nothing else she could do. Totally unprofessional no attempt to resolve issue or offer solutions. This company took my money and…

The bottom sheet of this office chair gets automatically torn apart and fallen.

I bought a bed twin frame last December 2020. The original delivery date was dec 17. It didn’t came . When called customer service they said that it is out of stock, it was avail online when we ordered it.

Then the order was changed from with drawers to without drawers without my permission.

Finally the item was delivered feb 2021. There is no manual . Then I called customer service to complain and to just return the item and be picked up because I cannot return it to the store. This will not fit my my truck. My case # 57161975.

I need action regarding this matter.

I made online order under conf110803212036566 turkey branch Over a week passed and no assembly team came while it was a paid service. it is terrible that even when we call the call center are useless and dont help as well.

Am very disapointed Brought a desk for my little sister which we have now at home and cant use yet because no one came to assembly Never again this Ikea

To whom it may concern: I have purchased many, many items online and I store! Never had an issue. On January 26 I made an online order for a kitchen island and selected “express delivery” as I needed the island by the Tuesday.

I received a confirmation saying it was paid for and would be delivered by truck on Tuesday, January 28 between 13:00-17:00. I tried to track my order online with my order number, but the system wasn’t working on your website.

My kitchen island didn’t arrive. I called IKEA and was waiting for an hour, but no one ever came to the line so I hung up. The next morning I called again and waited 45mins before connecting with Charlie. I explained the situation.

He confirmed my order should have been delivered the previous day and apologized. He said he didn’t know why or…

I ordered in jan 2021 a set of 6 draws and 2 were broken. So I informed them to be told I would get a replacement. Four calls later and now in march and nothing. To be told a new order was made but nothing has arrived.

We was sold in the store a furniture piece that after we paid for and went to pick up was told they didn't have in stock and not only that but was also discontinued. That was after waiting an hour in the furniture pickup department.

Management did not seem to care that we was sold something that they didn't have and also the amount of time it took to figure it all out. We walked out of there upset and very unsatisfied.

First, they got our address wrong even when we wrote it down for them so the following weekend it went to a completely different address. Then we went back to correct our address, they put in the right address but never gave us a copy either so we were set.

Now this weekend, it still went to the wrong address even when we fixed it. Very unorganized. We lost a lot of time and got frustrated. When we tried to call them back, they directed us to a resolution center so its not even clear if they corrected the address or not.

e. today). An email and text confirming today's delivery was sent to me yesterday. Towards the end of the day, after not getting any delivery nor information whatsoever from the company I have called to find out that my items were not going to be delivered. e. ).

Could you please let me know how is this possible? How is it realistic that Ikea fails to deliver an order and in addition to causing a lot inconveniences to us, Ikea put us at the end of the delivery queue (after people who have placed order after us.

Ikea discriminates against people with disabilities. I was there with my son d/t a disability he cannot wear a mask An employee yelled at him in front of other shoppers and stated if he could not wear one needed to go and get a wrist band to mark him out like the Nazis did to jews.totally inappropriate behaviour by employee

I was shopping at IKEA Richmond with my grandma and boyfriend, the experience was pretty much the same but as I was checking out there was a lady who’s name tag was covered so I could not identify her came up to us and told us we could not use the yellow cart outside, my grandma and I tried to ask her what cart we could use or ask if we could just take it outside but

she very rudely kept talking over us and just saying no. Afterwards we realized that after each customer the self check out station needed to be sanitized however, this lady who’s job was to sanitize the stations was off doing something else.

My grandma and I have shopped at IKEA since 2010 and never experienced such rude customer service. She didn’t offer to help me or my grandma knowing we were going to have a hard time…

I order bunch of products from Ikea I realized the the size of the bed ordered is nor reflecting correct. Same day in an hours time,I reached out to customer service requested them to correct it. CS informed me they cannot edit an order if it has already been made. I requested then to cancel the order. All this happened on 26th Mar . Now its been about two months still waiting for refund to get processed. I keep on requesting CS team on chat , so far no use. they say wait for another 10 days every time

its an aweful experience, I am new to Canada. Ikea has such good brand name. My experience has been very disappointing and my 1300 CADs are stuck with Ikea in times like this.

Purchased over $1000 in the last two months. Went to hang the wall cabinets and had no suspension rail. I thought it came with it. 99. I will not pay that for delivery after already paying for the 3 orders within 2 months that were delivered.

,then transferred me to another and 4th time recording says"high volumn, cannot accept your call today!

I would like to express my extreme frustration for a stressful process to try and get my bedroom furniture, that STILL ended in a major fail. It started with me trying to place an order online that wouldn’t work, so I called IKEA to place it with a person over the phone.

He was very nice and helped me place my order, unfortunately the man had typed my address in wrong which I did not realize until I got an email of a “failed delivery” , which mistakes happen, I get it. I called the number it gave me in the email and the man said it looked like it was about to be cancelled and transferred me to another line, where here I spoke to a man who said he could place the order back.

I told him my address was wrong (just two numbers needed to be flipped) he said he fixed it and my order would be…

I waited over an hour to pick up an item because my order was "pushed to the side". I inquired 3 times while watching dozens of people get their orders ahead of me.

Finally on the 3rd inquiry the nice woman found my order. This is my 2nd poor experience at ikea in the same area. I will NEVER shop this store again as my time is precious and you are extremely disorganized.

I wasn't ofdered a hand or a drink or anything. Poor service.

I love IKEA!! Now I live in Cayey Puerto Rico and the K-Mart here is closing Dec. 15, 2019.

Please, please make me happy and open a Ikea in Cayey, PR.

The stores you have here are to far from me. Thank you and have a great day.

Worse experience. Paid in full. Delivery came, not my stuff so I refused. No one calls me back. I get bounced around from person to the other saying they can’t help me. Have not been able to resolve this to date.

The number of the supervisor and extension I spoke to that was going to get back to me , no one answers it. I call back customer service and they still can’t help me!!! I want my money back or my stuff.

Store is over an hour away.

I ordered a sofa from Ikea online on October 7, 2019. The earliest delivery available was October 14. I received an email from Ikea on October 8, stating my order had shipped from the Ikea Distribution Center and was scheduled for delivery.

On October 14 (the day scheduled for delivery) I received a call from the shipping company saying unfortunately my order was lost in the system and would have to be searched for and located within 24 hours. I will then receive a call from them to reschedule the delivery.

24 hours passed and I did not hear back. I called the shipping company to inquire about the status of my delivery but they did not have one. 4 hours later they called me to schedule delivery, but the earliest would be October 17.

After arranging an entire holiday weekend around this…

On July 5, 2019, I have entered into bilateral agreement between Ikea Burbank and myself, where I purchased Ikea kitchen and Ikea custom counter top (ID#195425). The kitchen design, all the calculations and all the installation services were done via Ikea Kitchen design.

On July 5, 2019, I paid in full for the kitchen and counter top, was given terms and conditions for the installation, and was promised and smooth and flawless transaction. I followed all the conditions precisely, according to the sign agreement.

My kitchen was from scratch, in the color chosen which matched the chosen countertop. Nothing extra was purchased. On September 13, 2019 my kitchen was installed, using suggested Ikea Traemond service installer and on September 14, 2019, Ikea designated Service provider was…

I have been trying to get my counter tops delivered for 3 weeks. I call every other day and ikea says it will be delivered tomorrow but when I call the Delievery company the day of to get my time the order is not scheduled for delivery!!

I ha e rescheduled 6 times and still no counter tops. No one seems to care they have held up my project for about 3 weeks.

Worst customer service. There was a manufacturer defect in my purchase. I wasted whole day in assembling and unassembling whole wardrobe just to find out it's a manufacturer defect. No one has yet responded to my request of return or replacement. It's annoying and frustrating.

A big no to IKEA except their Swedish meatballs .

Customer wait times for on line ordering is absolutely horrifying. wanted to have a bed frame delivered to our daughter. In reviewing the order i saw that the phone number was wrong and was stated as containing the number 5 instead of a correct number 6.

No problem I thought; just call them back and give them an updated phone number. After several attempts at trying to reach ikea customer service I finally got through to make the correction. 5 hours hanging on the phone to get this done.

So come time for delivery and no one shows up. I call them back took another 60 minutes to get through. They said that we had refused the order. Well that was incorrect, but rather than get all mad and everything I just tried to reschedule the delivery.

I confirmed with them delivery address and phone…

I ordered a cushion for the ottoman that goes with a poang chair. I want a granite colored one that goes with my chair but got another color. I can't find an address in the box to send it back or how to replace it with the color I want.

When I went online I couldn't find the granite color cushions. Please let me know how to get the color cushion I want without driving two hours to a store. Thank you. Susan Stebbins

We purchased an Ikea kitchen at the White Marsh/ Baltimore MD store. We are happy except for one cabinet door that was damaged. We now received 4 replacement doors each more damaged than the first. It is a 2 hour drive to get to the nearest Ikea.

Please consider adding cardboard corner protectors.

I live in New Jersey, my son, Nicholas, lives in Georgia. I visited over the 4th of July holiday and we went to the Atlanta Ikea where I purchased for my son a night stand, a bed frame, a mattress, desk, the slates for the mattress and a center support beam.

This purchase, order number 329374626 was done on July 6th, with a delivery date of July 13th, it never showed up. There were countless phone calls to your catch all 888 number, which lets you know that everyone is too busy to take your call and disconnects you, in which he was able to get through and

once verified, and reviewed his order, they promised it would delivered the following day, it didn't. He drove the 40 minutes to the store two times and was even issued a new order number 330384276 and promised it would show up the next…

My complaint is not a complaint you usually get but it needs to be addressed. I am a sewer and got a job at Fluvitex( a company from Spain that does most of your sewing of comforters and pillows). I started work on July 16, 2019 in Columbus, Ohio.

Well, at first, it was not horrible, but after about an hour, I was ready to quit! Luckily, after about 7 hours, they decided to send our line home because the machine that sews the comforters broke down and we ran out of work. Thank God!

To start, the factory has no air conditioning. It must have been all of 90 degrees in there! We did have fans, but they just blew around hot air.

Second, the sewers all have to stand and sew all shift. Now, being a sewer, standing and sewing doesn't mix very well. It is very uncomfortable and not at all…

I ordered my furnature from them ans it was cleared 3 days. Ok nice I get my furnature key parts are missing. I travel back to the store which is over 30 miles away and get the "correct" parts. Get back home to realize these are the wrong parts as well.

Go back to the store waste more gas time assembling more pieces. For them to tell me they are out of that part until next week. Where did my original parts that should have come with the sofa at? I'm extremely displeased and should have canceled the order.

This is the second Ikea kitchen I have purchased in 3 years, not to mention 4 bathrooms, and over 10 wardrobes and closet organisers. Have always been a loyal customer. Last time, a large kitchen and everything went well. This time, a smaller kitchen, and I was overbilled for a 3rd countertop installation employee with Paragon Surfacing, who admitted he was only a trainee and stood there and did nothing. C. 00.

They are just overpadding my bill, as they need more money, and are having internal employee problems. If this is how a loyal customer is treated, I hate to see how a bad customer is treated. If this is not resolved by June 30, 2019, I will tell everyone who I know to boycott Ikea, go to the media, and tell them how they do not care about the public whatsoever.

Unfortunately everytime we are in the Tampa Florida store it is nearly impossible to get employees to help with anything. So many of them seem to hate their job. When trying to pick up items that have to be pulled from the ware house, no one says hello, may I help, or any of the common courtesies.

The last time we were there I asked to speak to a manager. I asked about orders being pulled in order in addition to unprofessional staff. She said she didn’t know anything about the warehouse. They worked on their own system and that they didn’t pull purchases in the order they were paid for.

She said sorry about the employees. It was obvious she didn’t have time to talk to me. I try never to come to the Tampa store. It’s just an unpleasant experience. Everytime. At least the Sunrise Florida…

Worse service I have ever experienced. I was treated like crap, inconvenience to it’s limits. I want some one higher up in ikea to contact me. I have my case number and there are series of blunders by ikea team.

No one own the issue, they blame it on other department. I want to beg people not to shop at ikea. It’s not just waste of money, you will be treated like crap. Please someone in the ikea management who want to fix or at-least figure the issue out. Contact me.

81 at your Orlando store and paid the store to have them delivered. I brought in a handyman this morning to assemble these items and found out only after the cabinets had been partially assembled that they were not the same items we ordered, in that they had wooden doors, vice the glass fronted doors we thought we had ordered. 79, Lillangen Hi cabinets.

In trying to contact the store, I was shunted off to a central customer service number, which informed me they could not reply due to a high number of calls. Given what I experienced, no wonder. At this time I am in a quandry, the problem could be quickly resolved by having the correct aluminum framed glass doors shipped to me and I will install them and

at the same time pick up the unused wooden doors, otherwise I am out the money I paid…