Infiniti

Recently we purchased a used 2014 Infiniti M60 from your dealership (Faulkner, Infiniti Mechanicsburg, PA). When we purchased the vehicle, we were not told of the previous damage to the vehicle. We are positive that someone in the dealership knew of this situation; Because it was explained to us by the service department representative Sarah K.

We don’t know if the misrepresentation was accidental. Either way, it’s extremely disappointing to us as a new customer and reflects poorly on the reputation of your organizaion. This is was our first Infiniti, and we are a family that believes in loyalty, we wanted to have a long relationship with Infiniti. You make a great product and we were very pleased initially with the customer service, and we would like for our relationship to continue.…

I purchased a new QX 60 in June. As of yet I have not received a customer review form from Infinity. I was told I would receive the form to rate the buying experience. I have not received the form.

I would like to rate the purchase experience. Why have I not received the evaluation form. I received all kinds of other info? Thank you, Dennis Ritter

I've always had excellent service and customer care at dealerships in Illinois,but I am very disappointed with my Infiniti EX 35 2008. Bought it new in 2008. This is an expensive, supposedly rated, high quality car, with well designed parts. A couple of weeks ago, I entered my vehicle, after it was sitting, turned off, and I smelled something burning. Turns out, wires were burning. Infinite dealer telling me I have to replace Body Control Module and Wire Harness at $3000. This is unacceptable.

Obviously, the problem must be in the design and manufacturer's fault. Wiring problem has nothing to do with usage of car. Fuses are there to block damage to other parts. The fuses should blow and prevent things from burning in the controller and prevent electrical system damage. I researched this…

I lost my Infiniti warranty e-mail service for reasons unknown to me. When I attempted to log on, my password which I have used for years was rejected. After calling a series of 800 numbers I finally got to speak to a human. I was told that a temporary password would be sent by, of all things US mail.

I had given all the information concerning my social, street address, date of birth, but was told that I could not receive a password over the phone. The company has expanded in recent years to include crossovers, coupes, and sedans. But Infiniti has lost it's way when it comes to customer service.

I purchased a QX60 hybrid for Infiniti of Engelwood NJ. I sold it in December 2015 and being that I prepaid my maintenance, I asked for a refund. I filled out the papers in December at Infiniti if Engelwood. I checked again with them in February and they said they were mailing out the check. I never received it.

I just contacted them again today and am getting the run around. I spent a lot of money with them and they are being dishonest and I would like to get this resolved before I take them to small claims court to address my complaint.

Worse Infiniti customer service ever experienced in my life on an over promised and under-delivered car. I purchased fx35 2012 from infiniti of Akron ended up financing almost $39,000 thousand for vehicle with 69,398 miles on it. I think the Infiniti dealership could have done better and the trusted sales person Guy and Allison from customer service were terrible.

I hope Infiniti corporate offices see this complaint!