Infiniti

I simply tried calling your corp office because I've been trying to call your store in Infiniti of Englewood and no one in sales or service answers phones or chat feature. I simply wanted to know about a car showing in inventory and since there was answer I tried calling corporate as I did not know if this store was open or not.

However the lady who answered seemed a bit rude and pushy to hurry me off the phone stating I am an operator is all she would say and I tried to explain I was trying to reach one of there stores and proclaimed basically she has nothing to do with that and offered no help for me as a consumer.

I know times are tough with current circumstances but it is no reason to treat a consumer in this manner.

I have 2006 infiniti g35, two codes recently came up, p1752 and 1757. I was told by several transmission technician that my transmission needs to be replaced. I thought infiniti supposed to high quality. This car is my first infiniti and so far its been bad.

Something has to be done to help customers alleviate the financial burden of this problem. Thanks in advanced.

On 9/16/19, I brought my 2018 Infiniti Q60 AWD to Nalley Infiniti of Marietta to have a pre-purchase inspection conducted prior to the purchase of the vehicle. The service advisor, Rodney Bartholomew came back with a few items that could be of concern with the vehicle.

I accepted what he told me as professional advice, because he and the mechanics at Infiniti are or should be experts on their product. I told them to specifically check the rear passenger tire because the vehicle had an impact in that area.

They reported that only the gas tank had a small dent however, it was not leaking, so it should not present a problem. I took the report and purchased the vehicle with confidence because of the PROFFESSIONAL advice I had received.

After I took possession of the vehicle, I noticed that…

I purchased a new Infiniti QX 60 from Infiniti of Apex , NC. The Navi does not work accurately. I have brought this to the attention of the dealer, Infiniti USA and HERE technology. Each company refers me back to the other.

I visited Apex Infiniti today and explained the problem I have been having since the car was purchased on 8/17/2019. I was told that this issue could not be resolved and that the best remedy is to wait until the 2021 model is introduced and that should take care of my problem.

So, I am being told that I am to drive a substandard QX 60 for 2 years and then pay for a new version of the same vehicle. The GPS does not calculate the correct directions or ETA to destinations.

I drive a lot for business and this option that I paid for is necessary. I request that someone e…

I bought an Infiniti SUV couple years ago and use Infiniti Financial Service to get the car loan.

However at the end of the loan period, Infiniti Financial Service transfer my loan to Nissan without notice us. Because we set up auto pay before, after we realize this situation we pay off the loan at once, however my credit score dropped 100, and when we called the customer service no helpful at all.

Let me try this email see if I can receive any response :)

57, during the test drive lights came back again, they went back inside and replaced the intake sprocket. 15 . 00, complaint to the service manager, he reduced it to $15465. My complaint is misdiagnosed and going in and out of the engine 2 many times lead to the demise on the engine and I’m still within the 12 month 12000 miles service warrant.

My truck is my means of making a leaving, they have my truck ,pls help .

My name is Dave Martinson and I had my 2017 Infiniti QX80 in for service at the Milwaukee (Waukesha) dealership back on Aug. 24. It was in for the standard oil change, tire rotation, etc. but I also brought it in to point out some rust areas that I had just started noticing on the tailgate.

I was dealing with Brad Baranowski and he took pictures right away and said that he would send them in to the body shop that you work with and that we would get it taken care of. Well about a month went by with no updates on what the body shop said so I called and asked to speak with Brad.

He did not answer so I went back to the receptionist and left a message for him. A few days went by and then I called and asked for Brad again. He did not answer again so I had the receptionist leave another message…

i have a 2014 infiniti Q50 i have a this problem with my car for almost three week now my car show chassis control system error and i bring my car in for that problem almost for one and half week now now they said they still dont know im not happy at all this is my VIN JB1BV7AR8EM685576 my address is 11201 sw 55th st unit 174 Lot D50 Miramar FL 33025

I am currently leasing a 2016 QX50 from Infiniti in Clarendon Hills,IL. I extended my lease for 6 months because I didn't like the design of the new QX50. I just tried to extend a second time, but was informed by Natasha in customer service (chat) that I can't do that.

I must purchase my car or commit to a new model now to extend. Previously I leased the G37XS and had GREAT service. I leased from Infiniti in Lisle IL which is now Infiniti of Naperville. I was allowed to extend two times for the exact same reason.

I wasn't finding what I was looking for. It is my hard earned money paying for the car after all. I should be able to choose a model I am proud and happy to drive! I have been an impeccable customer.

I returned my G37XS in great condition and under my miles. I leased QX50 and…

I own a 2009 Infiniti G37x coupe I love my car but the inside of my car my dashboard material is melting. It horrible how the material is looking

I bought a 2014 certified pre-owned Infiniti Q50 a little over a year ago from Infiniti of Reno, most of the experience that I have had with them has been good until about 2 weeks go. My car out of nowhere started flashing red on the camera like something was in front of me when it wasn't and would beep loudly every time I stopped the vehicle.

I took the vehicle in which is under warranty until October of 2020, and received a phone call about 6 hours later that the ADAS module had gone out and that because it's part of the Audio/Visual of the vehicle this not covered under your warranty and it's going to cost $2,100.

In my personal opinion this is a safety issue and should be covered but what does my opinion matter? 00. All of this makes me think that I don't believe that the ADAS had to…

I leased a new 2019 Q60 on May 29, 2019 and was told my license tag and registration would arrive to me by July 13. Around July 5 I called the dealer and spoke to Robert Saiz and he stated , don't worry it's in the mail and you will have it by July 13.

On July 13, I drove to the dealer (Peoria Infiniti) and spoke to C. Lee, sales manager, and he told me not to worry that they would expedite their request and furthermore had the finance associate tell me I would heve it by 8:00am on Sunday July 14.

I received nothing on July 14. I telephoned C. Lee the afternoon of July 14 and after his apologies and excuses, he assured me I would have my tag and registration on Monday, July 15. On July 15, I received nothing. I called c.

Lee at about 1:00pm, after mail was delivered and was told he was…

I have been taking my car to my local infinity dealer for the past year and a half and have had pretty good service which has for the most part exceeded my expectations until recently. For a year and a half, I have complained of my car having a wobbly feeling when getting to 80 miles per hour.

I have had the wheels spun and balanced but for some reason there is now no record of it, I have also had them rotated. cool air but on the drivers side, it was very warm. Took the car in to tell them that I was right about the air conditioning that they had said was just fine a month…

hi i have issue with my car 2015 infiniti q50 vin JN1BV7AR7FM406720 WITH 26,910. I AM HAVING ISSUE WITH ENGINE SMOKING AND TOKK MY CAR TO INFINITI DEALER ASSUMING THEY WILL FIX MY CAR STILL UNDER WARRANTY BUT GOT NO HELP FROM THEM STATING THIS CAR ENGINE WARRANTY VOIDED UNDER INFINITI SYSTEM.

MR JJ WANT TO DO THIS JOB BUT HE CANNOT OVERRIDE UNTIL INFINITI STEP IN AND I HAVE RECORD OF ALL SERVICE WERE DONE BY INFINITI DEALER. CAR ONLY HAVE 26K ON IT. SO I NEED THIS FIX asap. NOT TRYING TO GO MY LAWYER OR NATSA

No one explained the policy about loaner cars and my family was charged 130 for leaving a bag inside the car. I don’t understand why I didn’t have an opportunity to remove the bag before being charged 130$. I feel my complaint isn’t being taken serious because of my race.

The person I filled the complaint with very condescending/ insensitive to my concern, she did not want to give a phone number or contact information of any complaints office. I feel humiliated because the person in the loaner car department is sharing my complaint with service providers and every other infinite employee that would listen.

I choose to do business with infinite because of its great service and how they have always treated me but today was truly disappointing. I would really appreciate a call back because…

10 years ago I went to two Infiniti dealers in San Antonio and your sales people were horrible. I experienced this again while shopping for a car? I’m Mexican and walked that lot for 20 minutes with me taking a video to show people what poor service or profiling is done.

Before I release it to you tube I would love to hear from corporate office. I ended up going with a small dealer with a great price and car bought the next day. I had done my research for months so I thought to give your dealers another chance. Same response.

Despicable service and another bad experience under my belt. Tensions running high as far as racial tensions due to political situation. I have a PhD and run social experiments often. I then substantiate my work with a SOW. It’s lengthy to write but I have to…

I cannot get more than 17-18 on the highway. The car is new. 876 miles per gallon. Please help me I cannot get anywhere with the dealers.

I want to say first that i have been a loyal customer of infiniti since year 2000 my first vehicle was the QX4, then got the G37 and now the Q50 out of all the vehicles i ever had from infiniti this is my first ever complaint. I have researched other complaints from other customers that have own the 2014 Q50 and the problem associated with vehicle is the problem with the touchscreen navigation system infiniti has known about this problem since the roll out production of this particular year and

inifiniti did nothing to make their customers happy. I have onlybhad this particular model only 2yrs my exrended warranty ran out did not know it had ran out until this issue came up with this screen i do not think its fair that inifi iti did nothing to satify its customers when infiniti knew there…

Went to the dealership in Chesapeake Va on 5/29 for a front end alignment & to have my brakes checked, paperwork was wrong had to wait additional time because your service person made a mistake. They forgot to add check the brakes to the paperwork.

I had the alignment done. Was told I needed rotors On a 2015 Q70l with only 21000 miles. How is that???? Had the car 3yrs. I don’t drive it. Was told the rotors were under warranty on 5/29 by your services dept.

Returned on 5/31 to have the rotors replaced and now No One remembers saying that. Just say u made a mistake and you were wrong when you told me my car was still under warranty Don’t say you didn’t tell me that .

They lied to me, don’t feel it was done intentionally. They made a mistake, own it. I took off wk 5/29 to have the work…

Took my 2009 fx35 in 2 times to have a/c fixed, wasn't repaired both times, the third time I brought it in the service department said they wouldn't cover the cost of the repair, I was told by the service manager that since it was an ongoing problem it would be covered...NOW THEY REFUSE TO COVER THE REPAIR.

1. Ten tires replaced id 2 years on Q60. Never told about need for insurance. 2. Overinflated tire. 3. Missed crack on wheel as cause of loss of air. Multiple small andvannoying problems necessitating visits to dealer.

Hello my name is Harold Pryor I experience a direct front on collision with my 2016 Qx80 on May 6 2019 I suffered neck pain,head ace back and should pain. As I have been a proud owner since 2005 with the current events the safety aspect has me very unsure and I fare for my family safety.

Reason is the air bags didn’t deploy. I spoke with Infiniti rep they assured me they will investigat with engineering. What ever findings is found the remaining factor is that the safety in this vehicle is in question. I’m currently in a rental that I soon have to give back and my vehicle will not be ready in time.

This puts a henderance on family vacation because I have to come out of pocket to obtain rental. My family let alone my self do not want to get back in this current vehicle. What ever it maybe…

My daughter and I purchased a car two months ago and the car is already having problems we were under the impression we had a full warranty but is only powertrain it was without our knowledge taken away from our contract if we would have known we would not have purchased the car

I went to purchase an infiniti QX80 from Enderas Infiniti in Ajax Ontario, got an offer which i signed and made a deposit of 1000, the total deposit was supposed to be 23000, then I stopped on my way back by another dealership to show my kids the car and I found out that I can get 2019 for the same price of 2018 they offered so

I called them in less than an hour and cancelled and requested a full refund and they were ok with that , next morning they called me and asked me to go to the dealership to give me a better deal and they did forward 3 quotations and all were higher than the other dealership so I refused and decided to buy the car from the other dealership, the shocking response was you can’t buy from another dealership and

they said they will go after the dealership so I answered…

Had a flat tire, waited 1 hour for roadside assistance to tell me there is no spare in trunk. The man from roadside assistance said get a flatbed, not knowing this was the kind of tire you can drive on.

We decided to go to a tire store that had a 2 hour wait before I drove the car slowly back to an area I was familiar with. A flat tire on a luxury car cost me 4 hours of paid time off on 1 day and a an hour to reset warning system at dealership.

This is my 3rd Infiniti but may be my last. I had the J30 in 1995 and the SUV in 1998, so you can understand my disappointment and dismay.

For several weeks I have tried to schedule a service appointment at Infiniti of Mobile on my day off for my wife’s Infiniti and each time I am advised there are no times available however I could come and wait but the wait time is long. I have always had wonderful service but over the past six weeks the customer service is terrible and Matt should not be taking calls. Hopefully they can get this resolved.

We purchased a 2015 QX80 a couple of years ago. We have contacted 3 dealerships regarding the paint defects on the vehicle. One dealership addressed and acknowledged the paint defects and was going to take care of it. They didn’t follow through.

We love our vehicle but the paint issue is a HUGE deal. Who wants to drive a luxury vehicle that has paint literally falling off for no reason EXCEPT the fact that the vehicle has a defective paint job! Thanks am 45 years old.

I have had several vehicles since I turned 16. NONE OF THEM ever had a cosmetic issue. A few of the vehicles I had more than 5 years without ever a scratch on my part let alone paint falling off!

I added just a few photos below.

Leased a new car 2019 luxe almost 3monthes ago (I would say between January 29-feb03 I believe), Infiniti of coral gables has not been concerned nor seem to have better things then worry about someone’s lifes work on protecting and building credit because til this date they have not paid of the car I am on my 3rd month of non payment, my credit aswell as my grandmothers credit as been affected(co-signer), the finance company owed me a pro-rate of the insurance coverage which is being held hostage til the car is payed,$1,200, I have been denied when I go use my credit due to this and

they don’t seem to act knowledge that the credit has been stained because of them I can say the only one to seem to care is keiser the sale associate that was even helping me while he’s wife was in labor as…

I recently purchased a Certified Infiniti vehicle from Gregory Infiniti in Libertyville, Illinois. The experience was absolutely horrible and the worst business transaction i've made in my life. The vehicle I traded in was not paid off by the dealership in a timely fashion resulting in a negative entry on my credit report which I fought to have removed.

The experience and complaint is well documented not only by Infiniti Finance, but I have several emails as well. In addition, I needed to cancel an extended warranty and receive a refund from the warranty company, but distributed by Infiniti of Clarendon Hills, which is where I purchased the traded vehicle.

The finance person has been very laxed in processing the refund, which resulted in me handling the refund personally with the…

2013 G37 has an issue with passenger seat sir bag pressure sensor(s). The passenger seat does not recognize the presence of a passenger weighing over 180 pounds.

According to our local Nissan dealer the fix requires replacement of the entire seat assembly at a cost of $7,000 and this does not insure that the problem will be fixed. My VIN number (JN1CV6FE3DM230427) is not under any recall but have noticed that Nissan/Infiniti has this problem with many models, some which are under recall. Considering the huge safety issue and risk of injury/life I would think Infiniti would want to rectify this problem for all model owners at a much lower cost to their customer. Certainly, Infiniti does not think that putting this problem in the laps of owners will generate new customers or keep existing…

I purchased an Infiniti Q50 December 1, 2018 from Hanania Infiniti. The finance did not review the documents with me fully instead he provided brief general explanations about forms so once I got home I thoroughly read them. I discovered that I needed additional information about the insurance form.

I made several attempts to reach the finance manager but he never returned any of the calls I left on his voicemail or with a live person. As a result, I texted the salesman to ask for his support. He ultimately told me that it was my problem and I needed to contact Geico.

Unfortunately, I never told him what the problem was other than I wanted clarity about the forms. Issue 2: The brand new car was given to me with scratches and marks all over it. It was not show room ready and still isn't.…

Dealer complaint. Leased car in Infiniti San Antonio, was supposed to lease a new car but it has issues, they brought me s demo car with 1250 miles on it. This is not a new car and has depreciation. Dealer was Eric Ware.

I reached out to him but no answer. He says it doesnt matter because I'm paying only for the miles I use. Leasing a car is like buying a new car except you dont keep it after paying it. I dont have a problem with the car, I have a problem with dealer business practice.

The lease should be lowered in monthly price since it is not new. I also requested to return my vehicle which was not mentioned in the documents. The car was 44,000 in debt, however the car is worth 21,000. Seems to me this dealer is trying to take advantage of my naivete in leasing.

Contract lists…

they cannot fix my car. dash lights on 4was,slip, vdc. light are on. I have 2 infiniti couipes I wwantnto buy a newer one If I can have this fixed

I went to have my car oil changed and to have the service center to look at my tire. When I got the car back I notice they didn’t have the car tire on the invoice, so I asked if any one looked at the tire, I was told they looked at the tire and there was no problem.

Needles to say the tire is still leaking air . I have to pay every day to put air. I called the service center to price a tire. The consultant Mark put me on hold and never returned. I pay hard earned money for this car , I just want a little service , it doesn’t even have to be your best, just some service.

I drive back and forth from work on a tire that I put air in every day . I will purchase a tire I just need some one to service me.

00 for a new transmission, and $5,000 for a complete camera system please help me. The Vin Number is 5N10DLOMN2H541670 I love the vehicle but have no money for the repair. It has no warranty as of now. Thanks Looking forward to hear from you. Rose Charlley.

Please see the attachment!

i received a call from a salesperson located at a Infiniti in coconut creek Florida, stating that a friend purchased a car for me. was told to come in to do paperwork. went in did paperwork gave all my information, signed all titles and i didn't received the registration the same day for what reason i don't know, i was told that my friend had to come sign a gift form letter.

my friend received a call saying i left my license there i went to pick them up and asked the financial advisory there could i get my registration. i was told NO but i had they're car which was very odd to me.

Moral of the story one of the sale guys was very rude and nasty to the point we did not take the car. no one contact me and let me know if my paperwork was shredded or anything. then i received a call saying…

As of today this is the worse service I have ever received by any car I have ever owned. I am extremely disappointed with the service provided by Josh at Infinity Peoria and with InfinitiUsa. The car is currently at the dealership and the phone call with the technician was rude and stated that they only install the parts and the connectivity was not their problem.

Furthermore this is my second email and my 10th phone call without anyone ever returning my call with a supervisor. Service for the Infinititouch was included for a year with the upgrade according to both the Peoria dealership and Joann with customer service Ininitiusa. Now both locations are pointing fingers at each other and my account shows only 6 months.

I will not recommend Infiniti to anyone and furthermore as soon as I…

I have a 2012 Infiniti QX56 with 84,000 Miles. Started noticing noises so I took it in for someone to look at. I have an issue with my timing chain. There was a recall for 2011-2013 Infiniti QX56 models to replace the timing chain but apparently my VIN was not part of the recall.

I find it to much of a coincidence that I have the exact same issue. Infiniti will not cover the issue even though there was a recall on this exact same year, make and model. PLEASE HELP

On Friday, August 3 I hit a pothole resulting in a flat. I checked the trunk for a spare, only to find out via the Internet the car I purchased, the QX30 doesn’t come with one. I am extremely livid and that the sales person should have inform me of that.

I called the Infinity dealership on Saturday and was even more livid as to the time response. Friday night I was stuck on the highway in the rain, with no spare, On Saturday I called a tire company Who did not have “running flats”.

I had to shell out $81 to have my car towed, and now $700 to purchase new tires. It has truly been the weekend from hell, all because of the lack of Communicating at the time of purchase, the QX 30 does not come with a spare tire.

My tire is as if it were shot by a shot gun.

Very disappointing dealings with the dealership that I purchased my vehicle from.

Hello Mr. Schueler,

My name is Bendrick L Mackins. I purchased a 2018 Infiniti QX80 from your dealership on 25 May 18 after a very disappointing visit to your business. I just wanted to let you that I will be filing a disgruntled complaint with Infiniti Customer Care on Monday morning against your dealership. I am not sure whether it’s a case of incompetence or what? Please ask Jerry in your finance office and Cindy, my sales representative. I am a 100% Disabled Military Retiree. I am so upset with the service that I have received from your dealership; I am about ready to bring the truck back!!!!! Please ask Cindy and Mack about the tags for Mr. Mackins vehicle? I guarantee that they don’t know!!!!! This…

Customer service is beyond horrible . My 6 month old qX 80 broke down and it took 35 calls to get threw to the road side assistance number provided in my manual which I also confirmed with the dealership which by the way is nothing short of a boiler room operation. After finally getting threw i explained the situation and how I needed a tow however the representative insisted on a jump service. After being texted that there was a 60 min wait , which actually was 2-1/2 hours. Once the service arrived , the individual showed up in a car with a sign on the side for GED in a weekend and peaked like pot. Needless to say he confirmed I needed a tow and had to start the process all over.

Here I am 4pm Sat with no vehicle and no loaner and to add insult to injury it is apparent that no-one at…

I just bought the qx60 july/august last year and the sunroof exploded two days ago! When I called customer service, not only did I get a girl who’s almost in tears after I told her I want to speak with someone else, the case manager did not even give me the courtesy of returning my call! Extremely terrible customer service!

When I attempted to get intouch with another person, I got a “we’re not liable, deal with your insurance” answer and you cannot appeal or talk to anybody else. Seriously?!?! After I explained that the sunroof exploded outwards, no sign of any objects that might have damaged it, and I got cuts and almost had an accident- not even an ounce of concern.

I’ve had this car for 10 months and all I got was a there is no recall, so basically sucks for you answer. I’m filing a…

i bought a car like a month ago from massapequa infiniti dealer for my company and i filled up all the document and i also gotapproved for a loan from your infiniti financial service corp and when i got the title from the dealer it cameup with my name not my company name however all my paperwork says my company name and when i tried to reach the dealer to fix this for me he said he cannot do anything about it and

then he started ignoring my phone calls and giving me had times i realy need yor help as soon as possible my phone number is 201-779-9795 apperciate your time

I had my 2012 Infiniti M37x serviced at Lake Norman Infiniti on Tuesday, April 3, 2018 because one of indicators for service in the car indicated it was time for an oil change (68,000 miles). After making the appointment for service and bring the vehicle in I realize that the sticker placed on the windshield by Lake Norman Inifiniti indicated the next oil change to take place at over 69,000 miles; so, I was a 1,000 miles early (becomes important later).

My service coordinator was Maziar M. Berraho, who greeted me and offered me a loaner vehicle. I stated to him that if my vehicle needs the brake job i would take the loaner and leave, but, I stated, you should determine if my vehicle will be needing more than and oil change before I leave (This conversation was witnessed by other…

I JUST WANT OUT!!!!! I wanted to be an Infiniti for life when I turned 50 years old. My children were adults and my husband and I were empty nesters planning to drive our dream vehicles. My dream has become a nightmare.

I am only a few months from the end of my lease and I believe my balance is about $4500 without the return fee. This car has been in the shop for as long as two weeks with no call on what the issue was or is. No feedback from anyone.

Just drive the loaner they say. That was about the fourth or fifth time it has been in the shop. The engine scream on the expressway. " "The 2015 transmission have issues but they wont admit to the customer" "Drive to another dealership and see if they can find a…

I subscribed to Infiniti in touch premere service, I have yet to have my full serviced operating, initially the remote start on my phone worked, when the free subscription ended, and I renewed it, this feature was not a option, but I'm being charged for this feature, Ive spoked with nine different people, and was told they will open a ticket and get this fixed and either phone or email me, its been over a month, 'Im still being charged, no reply and its still being looked at.

I just purchased a 2017 Infiniti QX80 Certified Pre-owned with 11,715 miles from Infiniti of Nashua NH on 11/11/17. The purchase experience was filled with lots of promises, such as financing rates that are based on your credit score (Excellent).

In fact, as I later discovered the finance rate is not reflective of your credit score whatsoever. 12 APR) is the Infiniti finance rate period or so their Finance Director indicated. So in order to get the pricing that I was given I had to finance through Infiniti, when I could have financed for nearly a point lower with my local credit union.

In the P&S it is indicated that MULTIPLE paint defects( scratches to the primer, gouges, and rock chips) would be corrected. Not using improper colored paint, as we had discussed in office at the…

I waited over four hours for a routine service. Prior to buying the car knew I have had multiple issues and has have had the Clore in and out of service for the first year that I have owned it.

Modern infinity offer service and I’ve tried multiple times to get some kind of compensation or car replacement which has been tell me unsuccessful. Don’t buy from Modern infinity. They lack quantity service and don’t value there customers

Recently we purchased a used 2014 Infiniti M60 from your dealership (Faulkner, Infiniti Mechanicsburg, PA). When we purchased the vehicle, we were not told of the previous damage to the vehicle. We are positive that someone in the dealership knew of this situation; Because it was explained to us by the service department representative Sarah K.

We don’t know if the misrepresentation was accidental. Either way, it’s extremely disappointing to us as a new customer and reflects poorly on the reputation of your organizaion. This is was our first Infiniti, and we are a family that believes in loyalty, we wanted to have a long relationship with Infiniti. You make a great product and we were very pleased initially with the customer service, and we would like for our relationship to continue.…