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Instagram

1.0
268 complaints

Address

1601 Willow Rd, Menlo Park, California 94025, Menlo Park, CA

Instagram users are primarily frustrated with account access problems, hacked accounts with inadequate recovery support, and unresponsive customer service that provides circular instructions. Secondary issues include fraudulent sellers advertising on the platform and perceived unfair enforcement of community guidelines.

Common Issues

35% (67)
disabledlocked outcan't login
25% (48)
hackedstolenfake account
20% (38)
no responsenot helpinggoing in circles
12% (23)
scamfake sellerdidn't receive product
8% (15)
community guidelinesbannedwrongly restricted

Complaints

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arpitha kpm

Oct 6, 2022
0

My Insta account has been hacked, please can you get it back, my username - arpithakpm68 they are doing unnecessary post

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Jessica Palminteri

Sep 18, 2022
0

My account keeps getting suspended and I need to know why this keeps happening! I’ll be scrolling and it just logs me off then says suspended, for absolutely no reason and I am fed up. It happened twice in the last week then I’m suspended 24 hours.

I have contacts since 2011 and photos of my work on there, I neeed my account back ASAP!

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Jeringeorge.J

Sep 11, 2022
0

My Instagram account has been hacked. So I could not to log in. cutx , They are sending scam messages to my followers, So it may chances to cheat. cutx ID.

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P SAI MANIKANTA

Sep 11, 2022
0

My account was hacked so that I have reported it and many of my friends also reported but there is no, action even after 10 this clearly indicates how ruthless company about its clients personal data

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Lekha. S

Sep 7, 2022
0

Hlo sir / madam, This is lekha and I'm using my Instagram account past from 6 years and now someone I using our accounts and our friends accounts to hack and to rob the money from them... If this continues then I'll instagram accounts will be hacked for sure.... I request u need to charge those kinda people before it's too late....

My insta id - lekha_dimpu_____5.7.9_____ Please do the needful as soon as possible

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Lya Vieira

Sep 5, 2022
0

I’ve been trying for 3 years to get in touch about my account being hacked and I have gotten no response or resolution

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shamb_oosaran

Aug 31, 2022
0

My account is not open from last day onwards i need to know anyone hack my Instagram account its 3rd time in my account facilng problems like thus

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ARMIN

Aug 29, 2022
0

Reason for complaint: Spams (showing content that I don't like at all). Server problems and weak connection to the server. Inappropriate algorithm. Many bugs and problems, including user interface (UI) problems

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Paul Bennett

Aug 21, 2022
0

I want to know why messages come up saying we restrict certain activity to protect our community when I’m trying to post more than 6 lines of emoji’s I mean what offence can emoji’s cause I find this really annoying

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no name

Aug 15, 2022
0

I have a huge problem with how much animal p*rn is on instagram. I had stumbled upon something with a friend and one thing lead to another. We had messaged the people and the commentators and the one lady we messaged had sent me a very gross picture of her and her DOG.

I have reported and reported but nothing. This is only allowing the sick people in the world to easy access. I feel as if some law enforcement should be involved because this is very inhumane and disgusting.

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Donald Hughes

Aug 5, 2022
0

I’m tired of Instagram violating my rights by blocking me. They continue to suspend my account for speaking out about the illegal activities and practices. I was suspended for speaking out about attacks on law enforcement. This is absolutely uncalled for and they are allowing people to attack law enforcement.

Just because they don’t respect them doesn’t give them a right to attack people like me the defend law enforcement. They need to be held accountable for violating my rights as a father of a deputy sheriff.

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Jaymokenyattio Arnold

Jul 18, 2022
0

please contact me in regards of what can be done to rectify the matter as I have no idea what violation was supposedly to have occurred thank you

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Kushi Shetty

Jul 5, 2022
0

messages are disappearing as and when we refresh the page. a whole paragraph or messages arent appearing.

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N Vasic

Jun 26, 2022
0

I'd give Instagram 0 stars if it were possible. The Instagram complaint procedure only covers a small number of use cases and is obviously designed in such manner because Instagram does not care. There is no way to explain your case, only filling predefined menu options.

Instagram therefore allows subtle but equally devious forms of bullying and mental abuse.

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Jake Harrison

Jun 25, 2022
0

My Instagram account had been hacked for a while and I have been trying to get in touch with the Instagram and/or Meta team to resolve the problem and they have been very slow with their replies. I even have sent the pieces of evidence of my Instagram account has been hacked and it is still been unresolved. I would like this to be looked at soon as possible, please!!

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Bharat Kosgi

Jun 23, 2022
0

Hello Instagram I'm having problem of blank screen I can't view anybody's story and I can't see my following followers list and also can't upload a profile picture to.please solve my problem as soon as possible I hv reported feedback from Instagram settings but still now I didn't got a single update please take it strictly and solve it and seen morning still now I didn't got a single update from Instagram .

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DayJah

Jun 21, 2022
0

This person as I realize now contacted me from a friends page in which they hacked and asked me to vote for them and as I did my account is now also hacked. I am unable to get into my account as they have set up a two step authentication with their phone number and I am unable to access all of my personal messages and photos that I have shared and they have access to my Facebook account. This person is pretending to be met saying I earn money through their mentoring and exploiting other under my account.

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Gamit Saurabh

Jun 12, 2022
0

Why u disabled my account I don't understand Please let me know which following terms I violated I'd @sg_3_saurabh_

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danielle lightbody

Jun 12, 2022
0

Hello sorry to bother you but I'm pretty desperate. My Instagram was hacked they violated terms now accounts been disabled. I've done help centre forms for a month everyday. Contacted Facebook,Insta and meta via social media, they keep saying use help centre which done.

Please can you help me I just need restore not told use help centre

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Hugo

Jun 5, 2022
0

I paid $70 AUD to boost a post for my small business and absolutely nothing happened. Predicted to get 13000-17000 views and managed to only get 200… scammed by Instagram and needing the $70 returned under consumer law.

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Yushiciac Smith

May 31, 2022
0

A zero. I have been emailing and reporting my account that was hacked. I even put a police report just covering and negativity done on my page. I app will remove stupid shit, but will not deactivated a family account that was hacked. Hacker ____theironshiek63.

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Brett Horkins

May 23, 2022
0

My instagram account was hacked over a week ago, i have sent countless emails to all the support and complaint emails out there, have not received a reply on any. I have tried to contact instagram on all other social media platforms , no response, i have tried the reset procedures multiple times but i keep getting the same message that i cannot be verified.

A imposter is using my account to deceive and hack other accounts, i use my account for business and i am not receiving any information or assistance from Instagram. This is infarct the worst service i have EVER received!!!

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Sandhya sv

May 21, 2022
0

Chat is not showing in my instagram account for last 4 days. Please help

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Eyren-Leigh Fry

May 20, 2022
0

Hi there my account was hacked @eyrenleigh and this person is sending messages to my contacts, (I couldn't log in and my friends send me messages on Facebook and what's app to tell me) I feel very violated because I opened a new Instagram account so I could try report my other and they are still using it, they have access to all my babies photos and everything I don't know what to do please pleas help this account needs to be removed.

My new account is @eyrenleighb...

Also when I try get instagram to send me a link to my email it goes to someone else email because the email starts with a p and mine with a e. It's really scary because it's been almost a week now and I don't know what they are going to do with my babies pictures I couldn't care about mine it's my child I'm worried about…

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Anoushka Isaac

May 12, 2022
0

I was hacked a few weeks ago and recently instagram have disabled my account. The reason I have been disabled is because when I was hacked, it sent messages to many people at one time and it has been reported as spam. I would like my account back as I personally have not gone against any community guidelines

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Ryan maesen

May 12, 2022
0

They closed my account for violating their terms but if you read their own terms I never posted anything like that.

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Danni Guo

May 9, 2022
0

1. Instagram is blocking me from putting caption information on my new posts. 2. And it is also preventing me from editing captions of my old posts. 3. Also blocking me from sending help requests.

I had to repeatedly delete my new posts, because my captions are deleted by Instagram.

I been having this problem for a month, and reporting this daily to Instagram for help, still not fixed.

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Juris Kauliņš

May 9, 2022
0

Im.angry that instagram disabled me Juris Kauliņš for no reasions

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Sarah Eats

Apr 22, 2022
0

A Nigerian person hacked into my instagram on Saturday 22nd January. I was scammed and thought i was helping my friend get into her account on her new phone but really my friends account had been hacked and i unknowingly gave a code to them to hack into my own instagram. I know they are in Nigeria as it did pop up on my instagram that someone was trying to log in from Nigeria briefly and i clicked deny and i changed my password but i guess they were already in so in the end it just kicked me out.

They changed my user name to @eat11_hsarah and then again on the 26/01/2022 to 90eat11_hsarah.

They have completely locked me out by changing the email address, phone number and setting up 2 factor authentication with an app which i didn't have set up previously. They have been messaging all my…

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nishant vision photography

Apr 18, 2022
0

in this account nishantvisionphotography i am unable to browse or search music according to my choice instagram is giving my some 10 to 15 options of songs from that only i have to select why i am facing this problem in my account i aheb saved number of music they are also not showing right now please do needful help so that i can choose my choice of music to my stories pictures i have reported this issue more than 5 times but still there is no solution in this so its a kind request to solve this issue

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Jacqueline

Apr 12, 2022
0

I found out the companies name and found out that all of my phones have been hacked and it's behaving to be an issue please help thank you

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Pranaya teja Marpudi

Apr 4, 2022
0

My instagram was disabled without any reasons

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Mohammed siddiq

Apr 3, 2022
0

I can't open Instagram account it's has been suspended I don't do anything in that so pls open my account

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Irina

Mar 31, 2022
0

The account of Orin_daphny_Gal should be permanently canceled. This lady runs her business through the platform and on her feed does nothing wrong. She has many followers but in her stories, she abuses the platform for disgusting hate speech about children. Her stories are outrageous.

She uses words like "Shitty kids" who deserve to suffer and die, etc. She takes her frustration in this disgusting way. a mother of 2. Shame. I and many others confronted her in her stories as it was not expected to form this business account to no one.

In her messages and I have proof, she speaks about how she would love to slight those children's throats in front of their parents and watch them bleed. In those messages, she was asked to apologize but she showed no remorse also said, "The amount of…

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Pooja Singh Solanki

Mar 17, 2022
0

My Instagram account was deactivated and i had written about this many times even had sent the code confirming my identity. But it's been a week my account is deactivated. Help me with this.

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James Payne

Mar 6, 2022
0

I have had my two accounts hacked and they are posting scams - I have contacted instagram but nobody has contacted me.

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Christine

Mar 3, 2022
0

To whom concern to Instragram company was amazed what apps your have created can link others whole world what is the mean objectives and intention in this apps it seems with a lot young generation in this app showing all bad illustration profiles and pictures will influence unforseen social media crimes. Please take a big note what is your founder's main intention to create this app is it because only Marketing or profit

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Donna morrell

Feb 24, 2022
0

My Instagram page ms_virgodon_21 has been hacked and my pictures have been stolen and Instagram are doing NOTHING about this ,reported the page every day and many others have reported but yet you continue to let this scam have control of my page ! It’s disgusting that you have allowed hundreds of peoples accounts to be stolen and you do nothing , I’m reporting this too BBC’s panarama and police !

You have done nothing to protect your user’s and you’ve done nothing too help me having my identity used and falsely promoting bit coin trading ! I won’t stop until I’m heard!

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Donna Unwin

Feb 23, 2022
0

I have had my account weeks ago and no action has been taken. The instructions given are so unhelpful and take you around in circles. The hacker is using my name and picture to hack other accounts, and draw them in with phishing attempts.

My friends and family are still being messaged by the hacker who is impersonating me and there is nothing I can do about it as instagram have not responded to any of my emails or reports on the account.

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Nergis

Feb 16, 2022
0

My Instagram account has been hacked. The user at the moment is not me. I really appreciate your support in that case. I have been writing to your support but you don't do anything for weeks now. Do you have a problem-solving way for issues like that or do you leave the accounts of people in the hands of others ignoring all mails?

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Jan

Feb 16, 2022
0

No response, no human interaction. Useless menu not providing options to tackle the issue. Looks like a strategy to avoid any sort of scrutiny. Unhelpful beyond believe.

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hamna6608

Feb 8, 2022
0

I have only about 300 following prople and now it's showing 1195 following that i have not followed and i don't want to see their content. Kindly make it as it was previously.

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Gemma Duggan

Feb 5, 2022
0

Awful service, no response to any correspondence as my account has been hacked! Very disappointing!!!!

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Raul Samardzich

Feb 4, 2022
0

My account on Instagram was disabled without any explanation. I have submitted the information requested multiple times with no response. It has been about 3 months and over 10 emails with the info requested by Instagram and no explanation on why it was disabled. Please helop

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Sarfraz mohd

Feb 3, 2022
0

I'm logged in to Instagram. No photos or videos are shown. Cannot update My profile does not appear to be open.

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Linda Byrnes

Jan 17, 2022
0

Support has been non existent! They disabled the professional account I created and managed for my daughter for no reason. They gave 30 days to give proof of age with ID submission to appeal which I did on a daily basis without a response.

I reached out by phone, email, dm, Twitter, Facebook and nothing. Now my daughter’s 2 1/2 years of content is completely deleted. I couldn’t even download the content because they kept sending a link for my personal acct. Support is an absolute joke!

Instagram could care less about helping their users! If I could give 0 stars I would! Most legitimate companies have a customer phone service, but it clearly speaks volumes that they don’t. Disgraceful!

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HITESH KUMAR JHA

Jan 17, 2022
0

I gave my age under 13 my mistake..when I try to appeal I can't feature at this moment. Very frustrating

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Scott Aspden

Jan 8, 2022
0

After i received an email stating I had changed my email address, which I didn't, the change was allowed by Instagram even though I was supposed to confirm if it was me or not, so now my account has been hacked, the email changed and the password changed and I cant get access.

There was an option that if i didn't make the change to follow the links, but these lead in a circle with no option to register a support ticket.

A search on social media suggests this is a common occurrence and that some folk have had to resort to employing hackers to unhack their accounts.

In fact I would go further to suggest this is a scam where people are hacking accounts to get payment to unhack them as the offerings on Reddit to perform these services are prolific.

Other service providers have simple…

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Aleeha Abid

Jan 7, 2022
0

My Instagram is not working I mistakenly uninstalled it last night and today I installed it again and tried to log in to my accounts but it is saying the same thing again and again TRY AGAIN IN A FEW MINUTES

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Derek revels

Jan 4, 2022
0

Contacted the company via email, phone call, voice mail, private Instagram message, help request and support center about violations that I supposedly recieved while my account was logged into on some unknown device a somewhere in Nevada. Fuck their customer service; it’s a lot of work on my end to get them to do their god damn jobs.

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