Instagram logo

Instagram

1.0
270 complaints

Address

1601 Willow Rd, Menlo Park, California 94025, Menlo Park, CA

Instagram users are primarily frustrated with account access problems, hacked accounts with inadequate recovery support, and unresponsive customer service that provides circular instructions. Secondary issues include fraudulent sellers advertising on the platform and perceived unfair enforcement of community guidelines.

Common Issues

35% (67)
disabledlocked outcan't login
25% (48)
hackedstolenfake account
20% (38)
no responsenot helpinggoing in circles
12% (23)
scamfake sellerdidn't receive product
8% (15)
community guidelinesbannedwrongly restricted

Complaints

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Glenn Siniscalchi

Dec 28, 2021
0

I dont have Instagram or the Facebook account that enabled me to make the Instagram account.

I cant take down my account

Even worse, I recently lost my job because students were connecting with me on Instagram. It looks like I am connecting with them, but I can't determine anything!!

I have tried and tried to figure out ways to delete my old Instagram account, but can't figure it out.

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Nimisha

Dec 22, 2021
0

Hello..I had my account at Instagram with user name agrawalnimisha but since last 10 days I can’t access to it..they are showing me error challenge required and I can’t get security code since I don’t have access to that mail please help me

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Nimisha Agrawal

Dec 22, 2021
0

Hello..I am Nimisha agrawal I had my account on my Instagram with user name agrawalnimisha but since last Nefertiti days I am unable to access to it..I am getting security code to mail that I don’t have access too and they are showing me challenge required error please help me I am very worried and I trust the app please help me

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Gary

Dec 21, 2021
0

Zero help and support for hacked account victims. Impossible to recovery account on own; endless circle of recovery methods that lead to nothing except aiding hackers to prevent recovery

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Armin Faraji

Dec 14, 2021
0

hello dear . I've been writing to you for 4 months, sending instagram pictures with handwritten numbers, but no one ever returned me! I have found out that my account has been disabled for no explained reason. Since I have done my best to not to violent Instagram terms of use, I think this a mistake has happened here.

I would be appreciated if you explain to me why my account has been suspended and also let me access to it. my account disabled by mistake. com Phone number: +905013311162

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Doonieee

Dec 9, 2021
0

Instagram should take into consideration that accounts get hacked all of the time, disabling someone’s account without reaching out to them to verify that the owner of the account had been hacked I lost all of my memories of my friend who lossed her life tragically November 15,2020 and it’s been killing me mentally and emotionally that I can no longer access our videos because my account was hacked and disabled.

Like Facebook temporarily blocks people from posting that’s what Instagram should do as well to give people a chance to regain access to their account. If threats or drugs and violence isn’t the case NO ONE should have their accounts disabled people report accounts for no reason just because they’re mad and Instagram doesn’t investigate thoroughly.

Policy says no nudity I’ve…

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Sabrina Andreson

Dec 8, 2021
0

Instagram says I need to: "confirm your info on the app," which I am unable to do if I can not access Instagram. Instagram said I was a "bot" and they needed pictures of me - which I gave them via their pic app.

They took over a dozen pics of me left and right sides, yet still no access. Should I contact my congress person to get the pics back? I contacted you on 11-23-2021. You sent me an e-mail; "Thank you for your recent complaint about Instagram.

Please confirm your complaint (and give us feedback too) at the link below:" Again, JUST LIKE Instagram, there was/is nowhere to "confirm" my complaint, other than re-writing it.

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antraxway

Dec 4, 2021
0

My Instagram page has been gone and I don't know if someone reported it or I got hacked but please I need back my page

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Ali Mahdi

Nov 25, 2021
0

My account on Facebook has been disabled, and the text of the message that appears to me when I open my personal account on Facebook is that it is linked to an Instagram account called almakera_sara , who is a famous beauty expert in Iraq , Her account has three million followers , I work with her as an advertiser only, as her Instagram account was temporarily disabled on 27/9/2021 due to the large number of reports on her account , On 29/9/2021 I was shocked when my personal account was disabled on Facebook and

when I tried to log in , When I click on the link in the message, I will be taken to the Instagram help links, and then I cannot do anything because the Instagram account is not mine and I am just an advertiser in it, as I explained earlier, and I raised several requests to solve…

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Mahek shah

Nov 25, 2021
0

I m not able to like any page why ???

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Sabrina Andreson

Nov 23, 2021
0

I use instagram only for myself, and saving MY own photos - a whopping 2 dozen of them. ". ). They used their camera app and took 10 pics of me with my face turning slowly to the left, and another 10 pics of me with my face turning slowly to the right.

I still can not access my account. Shall I contact my congressman regarding the illegal facial recognition pics they have of me???

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Donald

Nov 8, 2021
0

Am having an issue getting access to my personal IG account because I had violated community guidelines by posting images I did not own, I do not have a business account or use my account to make money or advertise, and admit I had failed to read the community guidelines stating i could not post images that were not made by me, but think I should have a chance to correct my mistake and remove the posts as I did not intend to defraud anyone or to make money off the images for personal gain.

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Raul Samardzich

Nov 8, 2021
0

My account has been disabled without any explanation. I have sent 3 times my pictures with the info requested. There has been no response in over a week or any explanantions.

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Sascon International School Abuja

Oct 14, 2021
0

i can not access the instagram account i opened for my school after several attempts. i have opened more than one account and non seems to please you and ill be most happy if you can help me recover my account please its important. acct name @sasconintlschoolabuja

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Rakhi sharma

Oct 12, 2021
0

I have forgotton my password and i m not been able to reset it.i have tried everything

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Amanda

Sep 29, 2021
0

Someone made a fake account of me and is trying to sell porn. I have had many people report the account, i myself have reported the account. It has been over a week and the account is still active

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Ravin Maharaj

Sep 29, 2021
0

A local South African Instagram account, Style Cafe SA, (stylecafesa_sa) trading online through Instagram is not honoring purchases made. My wife and daughters bought 3 pairs of shoes early in August 2021 and as yet they are still awaiting delivery. Upon further investigation on hellopete.com, we learnt that we are the not disgruntled customer

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Edward

Sep 13, 2021
0

We have a Facebook and Instagram Business Account. Last Sunday, I went onto the Instagram app to post and a pop up prompt me to enter my birthdate. Of course, I entered the company's birthdate or start date, since this is a business account.

Next thing Instagram stopped me from using or loggin in saying: You're not old enough to use instagram. It offered me the option to appeal. I've been trying to appeal and submit since last week Sunday. The submission to appeal never works and also I am not able to get any help so far from Facebook or Instagram.

Thus I have no access to our Instagram Business Account, and I am the manager of the company.

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Kheetishman Das

Aug 10, 2021
0

Hi everyone. I am having the same issue now it says challenge required every time. I have changed the password and received numerous access codes to enter and when I do it still says the same thing. No way to contact Instagram… tried new phones and even website but the same ..

I can’t get beyond challenge required. app doesnt even deserve a single star.

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Shubham chede

Aug 4, 2021
0

Private story dalne par green kyu dikhata hai?

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Genevia Engelbrecht

Jul 22, 2021
0

It has been more than a week now, my instagram functions however I am unable to like any posts and am unable to add followers or follow people back. Its upsetting as I have been continuously contacting Instagram by reporting the problem. They need to fix it

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Evan renchu

Jun 11, 2021
0

I have one old account in instagram I forgot my password.now I cant change my password.email or Facebook not possible please help me That account I'd is evan_gopz https://instagram.com/evan_gopz?utm_medium=copy_link

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Manoj Govulakonda

Aug 18, 2020
0

I appealed instagram to reactivate my account for my mistake. Instagram isn't helping me.

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Rhonda Simpson

Jul 26, 2020
0

Well been trying to get an fake account removed for 4 months now and no one seems to believe im the real one and they are a fake any information you need ill gladly give you i have nothing to hide here just email me please thanks

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420GoblinMunchies_

Jul 17, 2020
0

I should have a lot more followers than I got Know Instagram won't fix my profile And want take limitation services off I do not appreciate them telling me I bought Instagram followers How am I sapos to buy followers I don't even know how they are taking nearly 15,000 or more followers Off my profile and have forced me to Change my password and they refuse to fix my profile

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Miriam Frindi

Jul 17, 2020
0

Instagram literally disabled my account for NO REASON! One morning I went to login and a message came up about me violating the community guidlines! I don't understand because i haven't done anything against the community guidlines

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Loulia Ghazal

Jun 23, 2020
0

I had my account for almost 6 years now and now it's asking me to verify if this is my account and it kicked me out of my account, it's asking for my phone number and email to send me the code. what I have on my account is old information and I can't remember any of it, I can provide any kind of information inside my account to help verify that it's my account or if u could give me an option to update my info.

please help to get back my profile instead of making a new one. please and thank you!

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Sanae Dingle

Jun 17, 2020
0

I logged out of my Instagram spam account to take a break . A few days later or so I log in but I forgot my password. I used the I forgot my password button sent me a email so I can reset my password.

When I resested it I guess I clicked " secured account " and when I went to the app it sent a security code to the email I don't use anymore. I don't understand why it sent to the email if I have a email that let's me reset my passwords.

So would their be any way for you to the go on my account or try to let me in. Please help me.

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Kathleen Moore

Jun 16, 2020
0

I. Had an advertisement come on my Instagram account for a backyard golf game like corn hole. Company was called paechol. 80. What I got is two foam golf balls and that is it! I want to retire balls and get a full refund.

However I am getting nowhere with company. Their advertisement was purposely misleading and not forthright. You should ban this company from advertising on Instagram in the future. Please help me get my refund.

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dyeing_tips

May 31, 2020
0

I've been mysteriously logged out and unable to log back into three accounts no matter how hard i try and now that i have a new account i am unable to send messages and like post

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Rose

May 23, 2020
0

Instagram lied about why they blocked me. Today it was to expire and I still see blocked.

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charity fodor

May 19, 2020
0

for the last 2 months i have had a harde time with trtying to update and access my email. i know that i got locked out for 60 days but this is very inappropriate and uncalled for.

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Marvin Elmore

May 15, 2020
0

00. 00 for insurance to cover the delivery of the package. I just want my money back or my product delivered. EVA 111960 should be held accountable and stop scamming customers, they are bringing disgrace to IG.

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Ashu6296

May 12, 2020
0

If i like any post,it look like your profile contains a link that is not allowed.we restrict certain content and action to protect our community.tell us if you think we made a mistake,Comes by writing??

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Ali mehdi

May 8, 2020
0

Hi sir/mam I'm a instagram user, I have created my account in the beginning year 2019 in the month of January or February, I used to upload songs on this account, on 21 April 2020 when I was trying to login my account it tells that my account has been deleted due to policy violations but I did nothing, my username is princess__2o04, please help me i want my account back please sir please help me

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christine barish

Feb 15, 2020
0

My instagram page is totally blank, and I can't get into my account. What happened?

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BASHEER MOHAMMED

Jan 12, 2020
0

My account has been disabled Impersonation has been reported to my account by | someone who hates me and I swear that I did not impersonate someone else and this account is back to me and I did not account and I attached to you my personal identity matching my account information and I added a picture of Silvie and Thold my identity with my hand. Please help me didn't want to lose my account.

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Nasser Saidi

Jan 11, 2020
0

Ordered a product online from a company promoted on Instagram: Vongh.com more than two months ago. Despite several reminders Vongh did not deliver the goods. No way to inform Instagram

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Carmen T. Hurt

Jan 2, 2020
0

I ordered two turtleneck sweaters on November 5, 2019 from a company on instagram called Chiclando. To this date I haven't received the items. The company Chiclando is no longer on instagram but another company called Chiccstar has replaced Chiclando with the same identical products and information.

There isn't a phone number for this company and all the models don't have their faces exposed. com.

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Charles Pleasant

Dec 12, 2019
0

I have not received a response from instagram about my account

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morri official

Dec 10, 2019
0

hey. we have an official business page morri official on insta. we are facing a lot of issues from the last month we have reported several time changed password done everything but of no use. we cant reply to any comment, people cant even tag us, we are unable to put hashtags or any content on our pictures. please help us asap.

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Sidnaaz Fans

Nov 30, 2019
0

My account is disabled from 3 days i filled several appeals and requested many times that i have done nothing wrong due to which my account is disabled there was someone else who was pretending to be me its not my fault i requested many times to give me permission to access my account because i am facing lots of problems due to disability of my account. My husband want to check that account he is thinking i had done something wrong he want to check my messages that if i talked to a guy otherwise he will give me divorce, he is beating me due to this, that is why i am begging to instagram team that please enable my account it is a question of my life and

death but then also instagram team is not considering my request seriously i am very upset from 3 days if they will not enable my account…

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Vijayyadav

Oct 8, 2019
0

My account is not updated new version and same issues my account here big problem

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pooja sirvi

Sep 26, 2019
0

actually I have lost my old number and old email id...so I need to login to my insta account but it is showing suspicious attemts...now tell me what to do

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Elizabeth Ochoa

Sep 14, 2019
0

I've been trying to locate my page.. I woke up 2days ago and my page was gone. liz_zy4 Please if you can help me its very urgent!!!!

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Primm

Aug 17, 2019
0

For a few days now. Every photo that comes up on my page, you will not let me check it. And when I do and come back it shows it hasnt been checked. I say checked you say liked. I check it and a small window shows up, shown below. And its dishearting

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Gary ONeill

Aug 7, 2019
0

I am a long term Insta user and it’s been great till now but I have found that all my posts since the middle of May 2019 have disappeared, from both app and desktop versions. Please look into this for me and restore my posts. G_in_NZ

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Christopher Shannon

Aug 6, 2019
0

Dear Instagram managers I would like to complain about you blocking and trying to suspend my account I will no longer no longer Tolerate this kind of abuse from Instragram Christopher

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spike blake

Aug 5, 2019
0

my complaint is about this odd system of blocking comments that are considered 'too long' i am aware instagram believes they are helping minimise spam or abuse or anything, but what you are truly doing it making it very inconvenient to say basically anything, when i wish to make a point, i shall type a long paragraph that those who i am talking with can read in full, but because of this idiotic system, i am forced to split up my comments into very short comments that result in something very similar to spam, because instead of commenting once i am forced to comment up to six or seven times, which is very counter productive, and

i'm not hurling abuse at the people i talk to, i am simply having a discussion with them, and this system makes it very inconvenient for that to occur, and just to…

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david walker

Jul 27, 2019
0

foul language telling people to fuck fuck off finding people use fooul language on social media sites

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