Jack In the Box

I was the second person in line took 15 mins to take my order sent me to the penatly box waited for another15 min for my food when I said something abot the time the worket got lippy.... will never go there again worst service ever... I hope you go bankrupt

Went to the drive-through, placed my order very specific . , It was not correct so I told her again what I wanted again a second time she didn’t get it right all I ordered was a kids cheeseburger meal and a taco.

I get to the window I pay, she handed me my drink, The lid was not secured and it spilled all over me and all over my car so as I’m screaming at her, please grab me some napkins, She’s totally oblivious doesn’t hear me or doesn’t wanna hear me, Finally she throws me some napkins and doesn’t apologize or say anything.

I was completely disgusted and angry at the customer service.

Ordered two ultimate cheeseburgers onion rings munchie meals with onion rings fries . What we got was a dry burger with I peice cheese no sauce ketchup slapped on and over the wrapper three onion rings dried out fries .waste of money and unappealing to eat really disappointed .

I was given a soda the guy before me drink out of cause they gave the wrong one to him. You could see it was already pushed through and it was so on the outside. I didn’t get my receipt and I also didn’t get the fries there with my meal and didn’t give me the right sauce it’s really gross that he gave me a drink

am writing to formally express my dissatisfaction with the service I received at your restaurant. On my recent visit, I placed a call-in order for jack in the box located at 5125 Bosque boulevard in Waco Tx. only to find that it had been given to another customer when I arrived for pickup. This was frustrating

The next day, I contacted a manager regarding this issue. Instead of receiving assistance or an apology, I was met with hostility and disrespect. The manager not only refused to acknowledge the mistake but also cussed me out when I sought a resolution. To add insult to injury,

I eat at your establishment quite frequently but very rarely for breakfast. This Sunday morning I decided to go to town and get breakfast at Jack-in the-box. 99. That is what I ordered. 40 I didn't think it about it that much till she brought the sack. She confirmed sandwich only.

I had to ask for a receipt. 99. She wasn't very kind about it but we went outside and looked, she said something like "well prices go up", I'll take care of it, then shrugged her shoulders and rolled her eyes and said do you want the difference back.

I just said no, I thought you might want to know. She once again said I will take care of it and walked off. I thought maybe a thank you, or were sorry would be kind of nice, maybe? I understand mistakes are made, but I would appreciate if if you make a mistake you…

Up charged without asking Cold fries To much noise from the cooking area I don’t want to know what your baby dad did last week

Your store,#8390 in Monroe, Washington, has got my takeout order so wrong, so many times I'm not going there any more. Maybe 3 out of 5 times they get it right at best. And quite often they say no coffee after 5 PM.

Isn't this the same place that advertises breakfast all day long? What's breakfast without coffee. Now, this may be a franchise business there on US-2 and Roosevelt Rd, but I would think corporate would be able wake the franchise owner up and get him to do something with his inept and useless staff there.

Doesn't matter to me because they've scewed the goose just too many times and I'm not going back, but for others I'd like to see this problem mitigated.

I went to jack in the box store number 7200 on Fort Apache on 12/17/24 around 10:30 pm and was helped by Myra. I ordered a 3 piece chicken strip meal with curly fries, instead of making my food fresh I was given recooked food which I am quit sure is not appoved by the health department.

When I went back to talk to Stephanie the morning manager she was already defending the employees actions and over talking me. I would not eat at this jack in the box. The night people do not practice safe cooking practices

While visiting Jack in the box today, Wich is 09/26/2024. I was really displeased with the customer service I received. I went through the drive thru, my order number is #138 the store number is #4806. The lady that took my order was very rude and trying to rush me to order, because I told her she was rude.

I then asked her was she the manger? she replied yes! I placed my order and told her that I was reporting her to corporate office, she said ok and told me my total. The way the exsperence played out demonstrated to me, a lack of training when it comes to customer service.

I feel as a manger she should be on top of her game and demonstrating to ones who work under her how to treat the customer. Im not in no way saying the customer is always right, but what I am saying is why be rude…

99 I them said let me speak to the manager and she said she was that she couldn't change no price then in a hateful voice said"do you want it or not" I told her she didn't have to talk to me like that and yes I wanted it not to be so rude she told someone back behind her that she wasn't rude.

24 her name on my receipt is Armany employee I think first correct your prices then tell your employee manager not to be so rude.

I went today around 3pm and I thought the guy at the window asked me to pull up and wait for my order. He came out with my order and admonished me for blocking his customers and that I should have pulled around front and he said this not in a nice way.

This is the store in Houston, TX at W. Bellfort near Post Oak Rd. I don't want to get him fired but he needs a talking to.

I haven’t been to Jack in the Box in years. Today, I stopped at a local Jack in the Box because I didn’t have anything at home to eat, and this particular Jack was on my route home. I ordered a burger, just the burger, not the meal. 01.

Remember , just the burger. I got home, I took this “burger “. Out of the sack….. it was the size of the palm of my hand. And it was dry as a popcorn fart. I put Mayo on it, that helped.

Tasteless, dry , I ate it but needed a quart of water to choke it down. I was so underwhelmed, I made a promise to myself to never go there again. 01 for an awful burger at Jack in the Box.

If this continues, with these small fast food places, big prices/small food, I predict they will have to close their doors. People can’t afford this any more. They will buy the…

I ordered about $50 worth of food the food was cold and old and the kids that worked that shift was good and playing. The guy didn't give me a receipt he kept closing and walking away from the window.

They are rude!!!

I am asking my receipt to have it after I got my ordered from drive tru the workers kept saying the machine broke since January 2024 can’t providing me any evidence of receipt I am not satisfied for not having a proper receipt to my client each time I am purchased his food how much she needs to pay me back without receipt. My question is how they know how much my orders if the machine always broke and to show end of the day from inventory to business without any record can you investigate the curtner Jack in the box please?

How long they kept saying the machines still broke can’t provide since January 2024

I went to Jack in The box today located on Park row and westgreen boulevard I proceeded to wait for 30 minutes when I asked the gentleman to take my order he told me I could wait I told him that was ridiculous I'd been waiting for almost 30 minutes him and the manager proceeded to laugh and say oh he's crying I stated that I knew the head manager that worked there and I would be calling them to let them know about their behavior the guy pulls out his phone and

says oh yeah here call him right now I told the guy to chill out and get that phone away from me if he handed it to me I would break it the guy proceeded to tell me oh yeah you're going to break my phone while I'm going to shoot you in the head. One of your employees threatened my life this is highly illegal and warrants a lawsuit…

Chubbuck Jack in the box female employees wear inappropriate clothing belly shirts to work very unprofessional

The drive thru gurl was very RUDE was rushing me and then had an horrible attitude

I would have given less than 1, but it don’t give you the option. I have gone to Jack in the box and have gotten burnt onion rings, egg rolls and tacos. It seems every Time I go there something is always either burnt or cold.

On 02/20/24 at 7:37 order #3231 I ordered a jumbo Jack combo and a hmst rnch chk sandwich. The fries and jumbo Jack was very cold. While standing there waiting for my food the girl that was working was to busy kissing her boyfriend by the restroom instead of getting the food out while it wast hot.

Kathy is very rude and very unprofessional. She was so rude to me. I asked her for a smash jack and she said we didn’t have them anymore when I was told they do. Kathy was extremely rude and does not do her job appropriately.

She then turned over and started eating while on the floor. I am very upset at going to this jack in the box in Sierra Vista 750 East Fry Blvd I doing think I’m ever going back because of her.

I visited your Fry at 529 location and the customer service was unexceptable the food was cold and the staff was nonchalant about my food the shift leader was extremely rude

I asked for 10 Tacos they said they can only make 5 overnight I asked could I get the 5 then the women never answered I sat there for 10m Noone answered. 11th st need to get it together or get better management Jesus

I stopped by jack in the box on leisure town road in Vacaville ca. I waited in line. The cashier helped the man in front of me then walked away. She returned 5 minutes later to take my order. 00+.

Confused, I said wait, that doesn’t sound right. She walked off. Never said anything to me. The manager walked up to confirm my order. I said something to the manager about how rude she was, he said he would talk to her.

I simply asked about what I was being charged for? Repeat my order, something! I have never been so upset at a fast food restaurant. It was uncalled for and un-warranted. I most definitely will not ever be returning. As someone that rarely eats fast food, that won’t be a problem for me at all.

Been trying to get a hold of corporate or the complaints service or the store but yall never answer y’all’s phone or get back to us the customer service is horrible. Yall never get back to the customers ever I was also charged double on the order and you guys.

83X2 and I already spoke to my bank and they told me to contact y’all but how can I when y’all don’t ever answer the phone yeah I don’t even know how to communicate at all that’s why I don’t get no stars at all not even one star horrible company I need my money. If not, I will take it to court and Sue you I have proof and I will be providing that down underneath.

On 1.27.2024 in Magnolia about 7pm store 3949 6734 FM-1488 . there had been a power outage, we ordered 2 sourdough jacks meals with extra bacon in the drive through. The fries were cold the sourdough was cold, meat, bread, cheese was refrigeratr cold. So i walked back in and asked them to please make it over with freash hot everything. The fries were hot but the sourdough was cold meat and all.So I asked for my money back. They asked for the reciept but the computers were out whe we ordered so we didn't get one. He wouldn't refound. my $25.20. I wuld like a refund or a cift card to replace the cash for later use. Russell Sabrsula 25781 Yourshire Cir. Hockley Tx 77447

(713)806-7347

The store in Wichita Falls on Lawerence rd. Is a mess. Rude. Lack of attention. Stood at counter 5 min. Me. talk about me when I am there in spanish. I speak spanish. You should fire manager and most the staff.

The manager at the restaurant located at 528 in Friendswood is blatantly rude to customers. I know because my girlfriend Ashley works there and saw it first hand. Ashley has confronted her about it, but Laura does not care. Laura has also made it clear I am not welcomed there, while HER husband comes to work every day with her and sits in the lobby all day and even works at the restaurant doing various jobs while not getting paid.

Ashley has stated Laura says the man is jealous and is afraid she could cheat on him, so he comes to work with her every day. Ashley has also stated she has seen them loading boxes of frozen meet into their personal vehicle.

This is theft and needs to be investigated.

I just got a spicy chicken sandwich at Jack in The box at 7447 Spencer highway I used my app and I couldn't even eat half the sandwich it was so gross it didn't even look like the chicken sandwiches used to look it was about a 16th of an inch thick and half of it was so tough I couldn't even chew into it I am so angry and I can't even get a hold of anyone to complain I'm working I can't go back to the store right now

I asked for 1 ranch and was told I had to buy it.

Hello. I did recently visit your store on W Adams Temple TX. I went to pick up my daughter went inside to get my online order. My daughter is a minor. She asked the front counter cashier, Nancy, if she could get sweet and sour sauce. She stated No.

No that she could not get any!! Asking he what if she pays for it. She states yeah if you pay and proceed to walk off. She was very rude and no help. One else would help my daughter either.

This is the Jack In The Box that I have ever have trouble with. Never complain but today was the last straw!! There was no need to be rude to my daughter. The workers here are seen outside getting high and being so loud that you can’t place an order bc no one can hear from drive thru.

This email is NOT about the staff just about Nancy. She is the main…

I went to jack in the box in Buda, Tx tonight. By the time I got back to work with mine snd my coworkers food. 3 miles) Our food was cold cold. Not even remotely warm whatsoever. The guy at the window, was very nice and polite.

However food was very disappointing. Pickup was on 1/20/24 @ about 11:00pm

I was treated very poorly and the customer service by the team lead herself was very unprofessional. She refused to take my order st the drive through just because I asked what the munchies came with, her response" was what you see there" I then replied I can't see it.

She stated two sides and a drink " I stated okay thank you her response after was rude ass bitch. I said excuse me I pulled up to the window and she was throwing me the bad finger and telling me no to leave f word.

I then proceeded yo go inside and I asked did you refuse to taje my order she stated and I was like okay. I would be miserable working here too and walked away. I have a video of her hiding and then throwing the finger.

Location was on 24th street In San Antonio Tx

I drove up to the restaurant 30 minutes before they were to close there were 2 other customers also waiting before me. I asked them if it was open and they said they closed early . They put caution cones by the drive throgh so no one goes through.

I spoke with who I think was a manager or supervisor and he informed me they were closed. I asked why it's not 11pm and this has been several times I have come by here at nights and the same thing. Please fix this. Rowlett Texas location.

Only one here on Rowlett Blvd

The jack in box at Westlake Houston and FM1960 has terrible service and the employees are very disrespectful. Customers would be better off going to corner store and heating up a frozen biscuit in the microwave.

The drive through woman was probably the angriest and worst person ever encountered in a drive through. I had questions regarding the menu Items and cost she gave me attitude and refused to answer said it's a computer... The "manager" got defensive and pissed that I didn't already know there were up charges...

I then asked for sauce and asked what type they had she then gave me even bigger attitude and a handful of ketchup refusing to tell me what kind of sauces they offered. That it's on the menu.. I'm so furious I don't want the food..

I'm never going to JIB again. You lost me.

I was served a dry, cold breakfast jack as well as cold potato cake.

m.. Drive thru order. Ordered 2 tacos NO SAUCE, Double smash bacon burger meal no sauce, add mayo. Both tacos had sauce Burger: meat cold must have been cooked prior, cheese cold not melted, had sauce, no mayo as requested.

NO RECIEPT GIVEN Contacted manager, informed of issues. I felt she could care less. Was not too concerned only reply "thanks for calling". 00. I will never spend my money there again

As I handed the associate the money, $10 flew from his hand outside. I was in my vehicle and couldn’t get out to retrieve the money. He closed the window and told the other associate about the incident, but I couldn’t hear what was said.

The other associate came to the window and said he needed the $10. My daughter listening to the conversation joined in and was arguing with the associate. He said that he didn’t have time to deal with me and shut his window and wouldn’t complete the order.

I drove around back to the drive thru window and found the money. When I got back to the window, the associate was very rude and said he wasn’t going to take my order. Eventually he did take my money, but didn’t give me a receipt.

I can tell exactly what I ordered and the time was approximately…

m. I ordered me a small drink on on the first 6th 2024 and I have the receipt so as I conduct a receipt to do a separate and finish my survey cuz my survey number is 1320 and I took it to the counter to the manager and she told me they don't do that no more they you have to do it online which I knew she was coming up here but

the point of me filing a complaint she didn't have to lie if she didn't want to work they don't do this online it says during your next visit all I have to do is take the survey to avoid conflicts I just took it to another store and no one would do it

I was going through the drive through at 2610 Central E Fwy,Wichita Falls, Texas. Around 7pm. A guy answered at the drive through. I tried to be nice and he proceeded to make fun of my voice. I got to the window to pay where a lady came to apologize for him then told me the guy was high.

incorrect hours posted (7:28PM) christmas eve

rude customer service

they served the vehicle in front of me- but would not serve my family.

really upsetting.

i’d like justice

and to be taken care of.

I don’t want this happening to anyone else

I have gone to the Jack in the box in highlands Texas my whole life and here recently it has been horrible it’s happened 3 times in 1 month where the employees tell me they’re only accepting DoorDash orders, I’ve worked in a restaurant so I know how it works because corporate is notified if an order on DoorDash is canceled (hints the reason they only do those orders) because they are too lazy to do their actual job

The employees are rude and they all park at the front door so customers have to park far way. And then they never have the lobby open. Even when they seem to be fully staffed

They are supposed to open the lobby at 7:00 am. It is now 8:05. Do you need a more responsible manager? This isn't the first time either.

Two nights ago I ordered the breakfast Jack combo with an orange juice the manager lady was there she's the one who gave me my order at the window. I bit into the hash brown and immediately burned myself it was so hot and it was like petrified wood had a stinky burnt smell to it they apparently needed to change the deep fryers or they put the cleaning solution and

then did my hash brown in that it tasted burnt and awful it was not edible she refried it two or three times the breakfast cat had a char-broiled burnt offensive smell and taste to it this had been handled with whoever rededeepfryed my hash brown it also tasted like you had burnt cleaner and charbroiled it did not taste like a breakfast sandwich I could not get it down the orange juice is great LOL I went back and

I asked Lady…

When in drive through the lady taking my oder got very rude after she got confused about my asking for 4 tacos I corrected what I wanted she was loud said yup what else when I pulled up she wouldn't come to the window john refused to give her name or the managers information he was also very rude and an obvious liar....will take my business else where

There is a man name William at the Jack in the box waxahachie TX he is very rude to the customers and I mean rude he needs to be fired I'm sorry but it's true he shouldn't be a employee at all there he throws people's food at them he doesn't great people he doesn't even speak really he just gives you a ugly look like he hates his job yall should send some one in there and you will see what I'm talking about he works day's

I found a hair in my burger.

The employees at store #4769 were very rude. The guy who took my order was rude from the moment I walked through the door because I asked if the lobby was open and in an attitude tone he said yes .

I get to ordering he’s not even paying attention to my order and kept asking me to repeat myself. As I’m repeating myself he’s been rude because he’s getting my order wrong and I had to correct him so he proceeds to call another last employee and she’s even more rude , as she’s walking over to finish my order , she rolls her eyes and

tells me “ain’t nobody got time for that “ being rude. They shouldn’t be working there is their gonna be rude to customers!

Also train your employees how to respect and actually pay attention to what people are ordering and the transaction will go smoothly ! I…