Jackson Hewitt

Have tried for 2 weeks , cannot reach home office or 2 local outlets near me! It is imparitive,that I get in contact with them, as they have my records!

I have been a customer for over 20 years and this year was turned away from 2 locations in same area and had to gobwoth h and r block bc they decided to make their own policy up there was no one in their offices which leads to tell me i aint the only one they are turning away jackson hewiit is usually so busy u have to wait nobody was in the offices at all i ambhighly upset and disqusted by this h and r block will be my new ta service from here on out

Worst company you could possibly get your taxes prepared with. I am just finishing up on a 8 month ordeal with them. It started with me going to a local office in Seabrook, TX to see if I could amend my taxes and add my wife who had just gotten her social security card.

The rep there "Debbie Freeman" said I could add her even though she had just got her SSN card and prepared all 3 years for me and said I would get 10k back. After countless calls to the IRS, and surmounted stress, it took a conference call with the so called tax professional from Jackson Hewitt to find out that she could not be added..

Now Jackson Hewitt has the audacity to say that there is no fault of their own and they wont even refund my money for services they did not even provide. They are the worst company you…

mechanic st a lady tax preparer greeted us she tokld us to sit down she said she would be back she went out the door she left us there unattended never came back she walked out and quit ,these are two bad experiences and it all has to do with the people Jackson Hewitt hires the lady at walmart could have said I do not know but I will call a supervisor and

find out the other one that walked out could have said she was closing the office she was quitting not leaving us there not knowing what happened I called your 1-800 number to complain I was told by customer service I woul receive a phone call in 24 To 48 I have not received a call from you . the girl at walmart should be reprimanded and retrained she showed no satisfactory customer service .

I can't attach a receipt or anyting to my complaint because I was not given anything at the end . She kept my check stub I did not even get a copy of that.

Also at no point did she ask me if I went to college in 2018. Does it look like I can't attend college because of my age. I'm pretty sure I would have got a deduction for my student loans.

On several occasions I ask this tax prepared to please stop talking about her personal life that I needed to focus on my tax return but yet each and every question we got to I had to listen to her long drawn-out Stories being child support not paid to her her daughter can't go to college because she didn't get it was absolutely ridiculous. And at the end of this therapy session I had to pay her 500-plus dollars.

When I walked in I told her from the…

I was in prison in 2016 and my now x wife did my taxes I want to no why she was a loud to file my taxes and I want to no how she did them whit out me being whit her to sing or a power of attorney somebody is going to get sude for this if someone doesn’t give me an explanation and to tell u the truth I don’t even think it’s my x wife falt it’s Jackson Hewitts falt because they Allowed her to that’s the question how did she do it she did it with you guys! Jackson hewitt

Went to have my early advance done, didn't want to drive an hour there on icy roads but didn't want to miss app. I get there and the computer was never updated and there was technical issues. She told me to shop as it was at walmart, I walked around for 2 hours to be told the computer wouldn't work. Very upset.

Went online and was pre approved for advance so made appt and went in and filed.Then hour later was denied so definitely going back to hr block next year.

I went to Jackson Hewitt in Tacoma WA on 12/15, I was seen by a lady names Corrine. This appointment was for an early loan. While doing my loan she advised me I was approved between 400-2500 which I thought was strange since I thought it was up to only 400.

Well she is the expert in taxes so I was excited that I got approved according to her for $400. As I signed all the paperwork to do my taxes later and she even provided me with an American Express card stating I will have my money before I walk out the door.

As we were done I asked her so was it for sure $400 she says oh wait never mind it states processing and now shows you're getting $150. Which made even more concerned since it says the loan comes between $200,$300 and $400.

But again she is the expert. Corrine even stated that…

I signed up for the Tax Preparation Class that was offered and every time the class is suppose to start; there is no class. I paid $99 for this class back in September. At this point; I want my money refunded back or will be reporting to the Better Business Bureau. Thank you.

JH did my taxes for 2017. I paid the taxes based on your preparation. Today I get a bill from state of Md saying my taxes were wrong. I owe more tax plus interest and late fee.. 46 I’m not site what JH did but I want you to check it and I want an answer. Sally Sprague

I filed with y'all she filed Hoh and I told her I was married. I filed my two nieces she didn't tell me I had to prove anything. Now I owe the IRS. I don't think I should pay when she the one messed up my taxes.

Now I can't get any credits next year. Help me I will be calling soon thanks...

I have been with your company for 5 years, 3 as a preparer and 2 as an office manager. This coming tax season would have been my 6th year. I was far from perfect but was very well respected by bpth customers and co-workers.

I was the office manager of the Columbia, Pa office for tge past 2 years. Well, I was texted 3 days ago being asked to meet with the gm and her assistant. Now i had like 2 issues in which i was addressed last year and once addressed, was handled accordingly.

The gm went into retirement 2 years ago and asked to return for the previous tax season. She was slightly less than fond of me in previous years and was even less thrilled to find out i became management. So when I met with them they had informed me that I was not being brought back for the upcoming tax season…

MY STATE RETURN WAS NOT SUBMITTED WHEN I FILED DUE TO LACK OF THE CORRECT DOCUMENTS. I WAS NOT NOTIFIED WHEN THE FILING WAS COMPLETED. I CALLED AND WAS TOLD EARLY MARCH 2018. IT WAS A PAPER FILE AND WOULD TAKE SEVERAL WEEKS.

I CALLED BACK IN MAY AND WAS TOLD IT WAS FILED. THE LADY SAID I WOULD NEED TO PROVIDE A NUMBER TO THE STATE TO GET AN UPDATE. SHE DID NOT PROVIDE THE NUMBER I NEEDED. I HAVE TRIED TO CALL SEVERAL TIMES SINCE AND GET NO HUMAN.

THE WEBSITE SAYS THE OFFICE IS CLOSED. I HAVE VISITED DURING MY LUNCH HOUR AND NO ONE IS THERE. I NEED TO KNOW WHEN MY LOUISIANA STATE REFUND WILL BE RECEIVED. IT'S BEEN OVER 3 MONTHS SINCE I FILED. SEVERAL OF MY CO WORKERS FILED AFTER I DID AND HAVE HAD THEIR REFUNDS.

PLEASE NOTE THAT MANY OF US ARE NON-RESIDENTS AND HAD TO FOLLOW THE SAME…

Filed an amended return on March 3 and the irs still has not received this from the company. This is 2nd time my taxes have been messed up from your company

That Samsung promotion is absolutely useless. 00 toward purchase). Whoever thought that was a perk was wrong. 00 with you this year... really? How about a useful promo? I probably will reconsider next year or do it myself.

Was lied to about tax fees and was told that I would receive a refund. And now I will receive a discount on next year return. Will not contact you back always states they will and don't. Takes at least 90 day to eventually get a true statement from jackson hewitt.

Me and husband went to flied our taxes there and you guys charged us almost 600 dollars to do our taxes. And then they messed them up. We had to wait three months to get our taxes back and we flied in January.

So I want to know why I had to pay 600 dollars for you guys to mess up our taxes. We almost lost our home. Because we had to wait so long. So I think it's just fair that I get my money back have any questions please contact me at 8134472368

I started with JW 2 years ago last year everything went good this year however I was sent an email that said my money was loaded on Feb 17th I left to go get some cash keyed in to atm at walgreens 2 times for 400 apiece both times I was denied the cash and I was told the lady befor me had same problem .

So I called lady at JH she tells me servers crashed but may work at walmart atm or valley star atm I tried vally star atm 2 more times again a 3 dollar charge but no cash one or 2 more times at walmart not sure I was so upset by then used it in walmart got drink and a tube of chap stick it worked then

I'm told I got the cash on 17th I don't think that's even possible isn't it a daily limit I know I was shorted

The staff was very unprofessional and we waited almost 3hours. The lady didnt include our 1095 and we paid more than advertised. It was my worst tax experience and I will never use their service. Each time the work had to call the home office to verify work. Pitiful!!!

I want a refund or someone to apologize.

I filed taxes on the 16 of January and i still have not been received my refund and its march 2nd already... i've also have had no help and i've been over charged i would like some help i've been a customer of Jackson Hewitt for 13 years... Please help me somebody i am so frustrated............

They aren't giving me my money back and they aren't giving me my full refund

I switched from h&r block to jackson hewitt and did not recieve my 100 for switching!!!! I called my local office to inquire why and I was told the agent made a mistake so as a result I and all friends who I referred I promise you will never use your service again ever.

I had my taxes done Feb 6th with you guys. well my first encounter was great. my taxes were done fast, very nice man that did them. at the end I asked how much I owed to have them done.

he told me it comes out of the refund now. okay no biggie. he showed me the amount I would receive after the fee was taken out, I was perfectly fine with the amount. well I received my refund and it was almost $300 short of what he said it would be after fees.

I call them to see what was going on and the woman I talked to was the worst person I have ever talked to. she first tells me it was $195 to have my taxes done. I've never paid over $100 with yall.

57 charge for bank fees because I didn't pay the day of. when I told her I tried to pay but he told me its taken out of the refund she laughed at me.…

HI, I had taxes done 02/09/2018 . 00 to pay JACKSON HEWITTT I almost fell off my chair !!! I am a senior and no senior discounts ? can you help with this matter ?

I went to do my taxes with jackson Hewitt and there's a special going on saying if u switch with jackson. Hewitts just for switching they will give us 100 dollars. Well I didnt get 100 dollars. I would like to know why i didnt get it.

I was at the office last Saturday in daleville pa they offer no coupons I just recived text alert to stop in and I will get 100 off tax prepartion why didn't I get this sooner never again will I go their again been going their for the last 5 years

This year I decided to file with Jackson Hewitt after a friends reference and the way low price they paid this year. Usually I have a family member e file online to save the money for a tax preparer. I set up an appointment that ended up taking over 2 hours of slow preperation for my taxes that were simple and shouldve taken half the time.

In fact, my taxes took same as it took the other tax preparer to prepare 2 peoples taxes and onto a 3rd. The sign said starting at $48 and the referal i received from a friend convinced me with no fees, ect paid i believe for theres.

After 2 hours went by, my preparer couldnt figure how to go ahead with my homestead, had mentioned problems earlier with jackson hewitt homestead or the software and after wasting more than enough time trying to figure…

Jh filed my taxes withouht my w2 also with my 8862 form attached..

i have been with this company for over 15 years and this year i have had enough of the bullshit and the lie that the staff give u just to get thru the day and pay a pay check. Today is Feb 2, 2018.

I called Jackson Hewitt in Lubbock Texas on 34th street on Monday January 29, 2018 due to someone in Louisiana was using my social on her business acct. I still haven't received a call from the manager or the company.

I have been on the phone with Social Security Adm, Louisiana Dept of Revenue and the IRS trying to get this situation settled. On top of that when i went to file my taxes the customer service rep said she would call me in an hour to let me know if everything was ok with my taxes or if i would need to speak with someone else.

that was almost two weeks ago still haven;t received…

I call on January 21 was I get my other money of 215 January 23 or before that and on January 29 I was told get 215 before the 1 of Feb call was told different

I filed my taxes in January and just found out that the okmulgee location received it September 7 2017 and the manager Pam didn't print it. She told me she over looked it and now it's expired and will take another 2weeks to reprint check.

00 for a simple form and Jackson Hewitt couldn't even get the damn check printed. How convenient and will never use your services again or refer anyone

i visited the office in Yazoo city Miss, As a walk in for my advance on my taxes. How can you prepare a person taxes that not sitting there my point exactly why sit at a desk and prepare a person taxes for an advance loan when the person is not there to look over info.

They waited on friends of friends first pretending they were on a list that i could not or others knew others about. Eating at their desk and talking on there personal phones about personal info just this office needs closing down.

I filed my taxes with Jackson Hewitt for year 2012. I was told if any problems come up they would fix it. I received a notice from Ohio Tax Dept that I owed $2566 and had to send the money by 12/15/2016.

Jackson Hewitt stated that the person who filed my taxes did them incorrectly and they would only pay $226. They were sorry but that is all they would pay. y. I received the state notice on 12/3/2016.

I went into a Jackson Hewitt in a Walmart in Mililani in Hawaii when I was in the Army. I informed the tax preparer that I am filing married but separate because we were just married and it would be for the best. The tax preparer stated that I still needed to file head of household, so I did not object to it. I went to file my financial aid and then I was told that I did not qualify for head of household and should of never filed it as such. I had to correct it by going to the IRS and filing the correct paperwork.

I now got a letter from the IRS that I owe $2576.12 because I had to correct it. I called Jackson Hewitt but was told that even through I have 0 knowledge of tax preparation and the people that Jackson Hewitt hired is supposed to know the tax code, I did not say no to filing…

I am a annual customer of Jackson Hewitt, my daughter FASFA were denied due to a error on my mailing address whereby one number was left off, this is understandable as we are all human and are likely to make mistake, however we out reached the office and explained what happen and was only to be told by the individual who answered, that was my problem and

I need to fix it and the call was disconnected. The manner in which this came across was very insulting and rude in my opinion. I will continue with this company but I think workers should be mindful when conveying messages.