J.C. Penney

I purchased an electric mattress pad (approximate date) on January 8th, and on January 11th, I received notification by email that my package had been delivered. I have no idea where the package was delivered, but it was not to me. J. C.

Penney has not refunded my money despite the fact that I filed the police report they asked me to file (New Haven Police Report Number 24-002-490). The order number was 20240064144201459. I did not receive the package; my account was never credited back for the $166 I was billed, and despite trying to dispute the charge, I was denied the dispute because UPS dropped the package at some address or an apartment other than mine.

I must pay one hundred sixty-six dollars for an item I do not have or cannot use because it never arrived, and despite the fact…

I purchased Fieldcrest cotton queen blanket and queen sheet set! The sheet set suppose to be cotton/ polyester blend, wrinkle free! Lie! Probably made in China!

Fieldcrest cotton blanket queen is so huge can not tuck it in! Cotton is strange material does not feel like cotton, not soft but stiff!

I spent over $85 dollars on what I bought! Very upset at quality!

I want return.of my money!

Purchase made January of 2024! My address is 16 Larrabee Terrace Peabody MA Phone number 978-536-4030

Store where purchased: JC Penney Northshore Peabody MA

Charged on credit card ending with 5922

Claire Penta

I ordered men’s work boots 12/2/2023. Have not received them. No one can tell me what happened to my order. These boots are a replacement order the others were defective Now I would like a refund on my JCP Mastercard as this was the original way I purchased them.

com just keeps putting me off. 50$ Thank you

Your store at Northridge Mall have a lot of flickering light in all department. I'm not able to shop because it cause my son his seizures and unable to shop in person can you please have them fix so I can go and do my shopping in person Thank you

Today, 12/06/2023. I made an order via the Internet to JC Penney. I couldn't complete the order because the website said there was a problem. I called customs service 5 times and was disconnected from all of them. I canceled a big order and intend to review the appalling service on Google.

Went to the JCpenny salon in Pleasanton ,CA for hair color + express haircut. My cost should have been $80+$45 based on the stylist assign to me.

Additionally, i had a 2% JCpenny salon coupon with a designer /senior designer. At the end, my bill was $175 and the coupon was denied with multiple excuses and claiming the stylist was a Master which i don’t see on her bio on jcpenny’s site.

Other stylists clearly mention that they are Masters. So that cost me $25 worth of code discount. The. the stylist adds $40 for long hair ($20 twice) and then she tells me tips are excluded, so here goes another $20.

That’s a total of $85 additional. She then tells me that if i were to go outside , it would have costed me 3-4 times . I mean cmon , was she doing me a favor? Just ridiculous stylist by the…

I called customer service and reached the Carribean. I wanted to return some items that did not fit , which resulted in an argument with the customer service rep. 00 to send the items back. I asked for her supervisor which angered her.

She then told me that in order to get to a supervisor I had to give her the email and she would transfer me. I did that. She then began to antagonize me and said , I need to know why you want to speak to a supervisor, I told her to file a complaint on her.

She continued to argue with me endlessly, to the point where I had to call on another phone to get to a supervisor because she would not stop. She then told me to call back if I wanted a supervisor and she would not transfer me no matter what I did.

I called back and spoke to another rep, who got me to…

Worst experience ever! I was diagnosed in 2021 was having a double mastectomy so we decided to purchase an adjustable mattress and frame. This was two years ago and it started sinking in. I can’t sleep at night. I have back issues ,My breasts are hurting because I keep sinking in.

I’ve called JC pennies they haven’t been able to help me. I went to the store they can’t help me out! This needs to be resolved and soon because I don’t want to end up having another surgery due to this.

I can be reached at 973-393-8420 my name is Maria Lopez.

Nut shell: As a customer, I made TOO many payments within a month, so they put a HOLD on my payments made, and I am out the money at the bank and have no access to the funds thru the credit card. Nice.

I made a payment on my J.C.Penney MasterCard last week. The payment did NOT post thru my account so I made another payment over the weekend, which also did not post to my account. I HAD to pay my weekly, temporary lodging bill, so I WALKED in a payment. Now, it is Thursday of the next week, these previous payments ARE STILL NOT SHOWING on my credit card. Why? Ms. Cherish, an account manager just informed me that they had put a HOLD(?!?) on my payments, which I am ALSO getting to pay an overdraft fee to the bank for. I am terribly sorry that my schedule of when I get paid, the charges that I…

I dont have jc penneys card and somebody us using my social security it appear in my credit record. Ive tried to contact by phone to open an appeal and cant by phone

I am a ( 71 years) old senior citizen and grandmother. On May 29 2023 we were scheduled to have portraits of my 3 year old grandson made at the Willowbrook Mall store. Upon prompt arrival the photographer was very disrespectful and rude .

We were told to get dressed in fifteen minutes because there were other customers that needed to be waited on. While other customers were present I was told that' if I was not Old she would call security and have them remove me.

We were constantly being harassed to hurry up. I feel that this is an act of discrimination . This employee should be fired.

I ordered some items on line, and even though I had moved in 2020, they sent the items, to and old address, and when I tried to change the address, and tell them I did not live there anymore, they still did not redirect the items to my new address!

my new address is: 24030 141st lane SE, Kent, WA 98042

my old address was 7301 Bilby Road, apt. 124, Elk Grove,Ca 95757

my old email was: cjoyler@comcast.net I tried many times to contact the shipper, Ontrac @302-246-7136, the line was continually busy, I called JCP three times, talked to a person, a manager and they did not help me. I think the order number is #202341313173357 I never received it at my new address, and after all the hassle, and trying to get this order straightened out, I called my bank and disputed the charges, to Visa…

I opened a JCP credit card yesterday. My store experience ended with long lines and not receiving 2 of my items purchased into my bag. Well these thing happen so I called and had them sit the items aside for me to pick up today. k. success. racking up my spending.

Long story short I had to call credit because my order, using temporary card, can not be used online. I was told I had to talk with a "online order agent" to place my order so they can enter the temporary card information.

So after being transferred to this agent, who I can barley understand their English, I had to very my name, phone, address, you know all the good stuff. I also told the agent I needed to remove my very old address and phone number on the account.

All is well and my order was placed. Sure enough after all the…

I was there yesterday shopping for dresses with my daughter for her upcoming wedding. We both had a few items to try on. My daughter had 6 and I had 10. There wasn't anyone in sight of the dressing room (lower level near the mall entrance) as we approached the dressing room entrance there is a sign in clear view that says 8 items.

My daughter and I saw the sign and as I was handing my daughter 2 of my items( so she could bring them to me later) this woman came running into the doorway, steps in front of me, and rudely yelled at me in my face YOU CAN ONLY HAVE 8 ITEMS!

then goes to the sign and starts repeatedly tapping her finger on it. My arm was literally still in the air handing my daughter my 2 items looking at her in shock at her mean glare and demeanor. I told her I was just giving…

Purchased a bracket it want locked send back to be fixed still want locked not happy with JCPenny Very UPSET

Order #2023-0784-1846-9096 Order Placed: 3/19 Shipped to store: 3/21 Status: Current missing

I am beyond disappointed that my online order is missing. I ordered a comforter online on 3/19. I received an email confirmation that it was delivered to JCPenney (Hayward) on 3/21 via UPS and would be ready for pickup on 3/31. I went to the store to pick it up on 3/31. Not only was it not there, but the customer service rep in the online pickup department also stated there were no orders under my name. She did not bother to call anyone in that shipping & receiving to look for the order. She provided me with the number to online customer service. I called while in the parking lot because I don't live nearby and I wanted to see if it would be possible to pick it up before I leave. The online rep…

Worst experience ever couldn’t get waited on .. was going to buy jewelry but will buy somewhere else … store in Goodyear Az. On McDowell road … Won’t shop at JC Penny .. terrible waste of time

I went to JC Penney on 4485 S Grand Canyon Dr. Store#2848 on March 8, 2023. I already put a complaint in with a person at corporate office and he said he would have the manager get in touch with me and no one ever did. We are long time customers at JC Penney. We have old fashioned flip phones and we could not pull up the 25 percent coupon . The other cashiers always made an exception for us and gave us the extra discount as a courtesy and good customer service. Cashier number 0133 was very rude and did not give us any options for getting the discount. The man at the corporate office said she should have given us options or call the manager, but instead she was very rude. I would like for a manager or someone to contact me.

Thank you

Patricia Lerner 310-613-9709 Pat1lerner@aol.com

My complaint is this . One year ago my godson died at the age of 16 from cancer. His mother my niece was in your ashwaubenon store looking for a locket for his pictures. Your sales clerk treated her like out of the scene of pretty women when the clerks in an exclusive shop treated Vivian like dirt because of her appearance.

when my niece asked about lockets the clerk said they didn’t have any. 00 and more very expensive and dismissed my niece and went back to talking to the boy. My niece already in a fragile state of mind was crushed by the poor treatment.

I called the ashwaubenon store managment who was apologetic on the phone and assured me she would get a letter of apology. That never happened . Your store slogan treat people like you would like to be treated. I shopped Penney’s for…

Today I went to the JCP store at the Westfarm mail and a sign at the stocking section says bye one get one free. I took a pic and went to cash out but they rang for full price and the manager Jena was called.

She went and took the sign and said a customer must have placed it there and said she will not honor that sign price and walked away. I tried to tell her there are cameras all over the store to look if that was the case but she just walked away from the register.

As a manager, her customer service behavior was very poor and unprofessional.

The manager, Wanda, in the Rockaway Town Square Mall, Rockaway, NJ, was very unprofessional and rude to me when I returned 4 Prescott EMB curtains/panels in exchange for a different color. She accused me of purchasing two of them in a different store than JCPenney even though I insisted that I bought them there.

She checked my buying history and couldn't find them from the store or online. She finally found them. But as she looked at the history she tapped on the monitor screen and showed the cashier in a mocking way that I was not correct.

There's more but I don't have the room. This woman should not be a manager. She has a condescending attitude and is bad for public relations for the store. I'm sure I'm not the first person to complain about her.

My experience was embarrassing and…

Rec'vd order placed on w 2/29/22 today 1/13/23! Order# 2022363321839117 Only got 6 items, Not 7!! Missing item is Liz Claiborne black envelope wallet. Never got notice from JCP that was not being shipped!! No refund notice either after knowing this for 15 days!!!

You took my payment on date orderd with ABSOLUTELY NO FOLLOW UP TO INFORM ME OF THIS! SPK W/CUST SERVICE & said I would see refund 5-7days????? No confirmatiin given, he stated or needed?? Will be reported to BBB today!

JCPenney in Lafayette La on Johnston st in the mall the Human Resources black lady name sunnie is very unprofessional she have a nasty attitude with the customers they way she talk to customers and how she treat her employees in-front of the customers and the employees well respectful and so nice but to say she’s in a higher rank as a Human Resource manger JCPenney y’all need to do better and get with your employees and see what’s going on

JCPenney in Lafayette La on Johnston st in the mall the Human Resources black lady name sunnie is very unprofessional she have a nasty attitude with the customers they way she talk to customers and how she treat her employees in-front of the customers and the employees well respectful and so nice but to say she’s in a higher rank as a Human Resource manger JCPenney y’all need to do better and get with your employees and see what’s going on

A lady named Barbara checking us out was very short and EXTREMELY rude to us an another lady at the counter.

Have a JCPenney Merchandise Credit from clothes I returned. Wanted to use it to purchased sneakers, etc. on line. After calling Customer Service. I was told has to be used in store. My store has gone out of busines! com.

on the back of card. TOTAL FRAUD

I bought a hoodie from the J C Penney in Annapolis for $29.67 and returned it the same day. I should have received my refund days ago. It's almost a new year, I shouldnt be waiting this long just to get my money back.

I have family visiting out of town that were shopping at JCPenny's Sioux City, IA location this afternoon Nov. 25. My pregnant daughter-in-law was feeling sick and was sitting/leaning on an empty table. A 50ish aged female clerk angrily told her to get up she couldn't sit there.

My daughter-in-law told her she was pregnant and didn't feel well. When asked if there was a chair or somewhere she could sit, the clerk rudely told her no, go in the mall. Then as my family was leaving, the clerk was standing by the entrance and made a point of rudely telling my daughter-in-law that "if she was tired she should have stayed home," loud enough so everyone nearby could hear. My daughter-in-law left crying.

I have always been a loyal customer of JCPenny's. I understand that it is difficult to find…

I purchased a mattress in store Nov 13. 99. I said ok. I get an email from some warranty company thanking me. I called Nov 15th spoke to several employees and Gerald said it would be taken off my account.

Next day ups delivered a cheap thin Terry cloth mattress cover. Nov 23rd I got my bill with the charge. I called Joseph today and asked could I return it to the store to get it removed. He said no I had to mail it at my expense to an address he had to give me.

I got upset and told him I thought he was lying. I just Hung Up. I think this is rotten service all around for a cheap mattress pad. The mattress has a 10 year warranty why would I purchase 2 warranty?

BTW the mattress still hasn't been delivered. I got an email said 7-10 days for it's arrival. Mattress Pad bill and no mattress.…

I worked at JC Penny for 2 weeks in Spartanburg. I wasn't given any proper instructions about the job itself. I worked for 2 weeks and no one told me that there pay schedule is biweekly. I was supposed to be working part time but i was working full time hours with only a 15 minute break..

I was coming in 2 hours before the store opened to pick the orders in the dark. Employees working in the stock room in the dark. They had several racks of merchandise that is just sitting in the stock room.

They don't have enough Employees to help put the merchandise out. The men's department is the only cashier that is ever open. No security covering the store while customers are shopping. One employee cursed at me I told the manager he listened to both sides but only sided with her and asked me if…

For the first time in a while i shopped @ JCPenney's in Killeen Tx. I could not believe that this store has absolutely no carts, or baskets to help the customer carry the items.

Since the items I purchased were large bedding I had to make several trips to the cashier. At one point I was so frustrated I kicked a large king size Bedding set by foot to get it to cashier.

It is unbelievable that a store such as this this has such stupid rules, it seems that the management set this rules in place because of thefts in the Temple Tx store. First of all your company is insured against theft and second what pee brain comes up with such ideas instead of having secutity present as other stores do.

If it would not have been for the great bargains I would have left the store right there . While I…

I ordered some shirts for pickup at jcpenney and I decided to cancel the order. I called the people up and they said that my order was canceled and that I should be receiving my refund soon. That was October 6, 2022.

I still have not received my refund and it is October 14, 2022. I called the jcpenney location and they said to call my bank to see what the problem is. I called my bank and they said to call the place where I made the purchase.

This has been going on for a few days. They keep on saying that I should be receiving my refund within a specific time frame and still nothing happens. My experience with jcpenney has been less than acceptable. Jcpenney has some of the most low-down and some of the most unprofessional people that I've ever met.

Poor quality, damaged!!! For $65! And size runs very big. I wear 6 and 5 1/2 was too big !!!! Made in China very ☹️ dissatisfied.

Your Associate Tannger @ store in ANC Ak on Sunday Aug 8,2022@12:14 was immediately rude & dismissive to me. Pointing instead of verbally requesting. Asked repeatedly to give & spell my name, give phone# & address out loud. This was @ least 5-6 times.

My husband purchased your Lifetime Care Plan. This was my 2nd experience in having a ring repaired @ this location.

I went to one of your salons. I showed a picture and the result was far from what I wanted. I left with purple and white hair that was falling out in clumps. After 8+ hours in the salon with the stylist over two days because she couldn’t finish the day of my appointment, listening to her complaining about how much hair I have, then getting calls after I left about how it’s not a big deal that my hair is ruined.

Now I have to go to another salon missing a day of work to try to salvage the hair I have left on my head. This is a big deal, and I am traumatized.

63. When the order arrived, is was 13 pairs of little kids stretch shorts!! I phoned customer service & a return shipping label was created. I had to use my own fuel & time to go to UPS to correct your mistake! Penny on 13 July.

I STILL have not been credited! 84 - I was charged shipping for YOUR mistake! I was told I will receive the refund by 22 July - WHAT! I am out of pocket with no clothing to show for it.

I do NOT accept this late payment, it should be immediate LIKE EVERYONE else does! When Kohls sent my package to the wrong address, they re-sent it to me the same day & credited me THE SAME DAY for the out of stock item.

I will NEVER buy from you again! com refund you when UPS RECEIVES your return - not 10 days later like you do! You have your junk back - now PAY me the FULL…

Long lines with only 1 or 2 cashiers its unacceptable and just not considerate to you customers, how can you continue to provide this type of service. I love to shop at JC PENNY, however this is to the point that I will STOP coming to your department store and inform my followers (INSTAGRAM) as well as friends / family not to shop at JC PENNY.

Unless you want to spend close to an hour to hour and half waiting to CHECKOUT...!!! don't shop at JC PENNY ...

I have brought this up to management at the store location in the BRONX- CO OP CITY and was inform changes will be made, and here I am on line for close to an hour!!!! Unacceptable and again not considerate to your customers, staff should accommodate customers, more than 1 or 2 cashiers (checkout) ..

Hopefully things can change , when I…

My family and I went shopping in JCPENNEY in Longview Tx on 5/14/22.

First of all, it was nearly 90 degrees outside and felt like 100 degrees inside which made it very uncomfortable to even shop. After shopping we experienced the rudest cashier ever. Her name was Mary and she had the worst attitude and acted as if us making a purchase caused her an inconvenience.

She was absolutely hateful when waiting on us by the way she was talking to us. It makes me not to ever want to step back in that store again.

Tried to call JC Penny about some jewelry that they have had for repair since Feb. No one will answer. Tried calling again to speak with operator, no answer. I know they are there the store is open!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! 770-484-5640

We don't want to see your jcp commercial anymore it's annoying seeing the same commercial every 5 mins you need to not show the same commercial or we will sue you guys

I paid $215.00 which I don't mind but if I'm getting what I pay for of course we'll I didn't my hair looks terrible dark I wanted light hair cut not cut in front can I get it fixed or just gotta consider it a loss of $215 and looking worse then it was

My complaint is about store hours.The store should have the same hours that the River Valley Mall has posted.

I went to make a return to JC Penney's in Manchester Ct. with a receipt for an online jewelry purchase. I feel that they profiled me and treated me like I was a thief, between the questioning on why I'm returning and why I bought so much.

Frankly the necklaces were so thin ( also received each necklace with no tags in the mail) and I bought a larger quantity as they were a good price and though they'd be good gifts. She called the Supervisor ,she came and asked the same questions and told the first women to call her again after she did the return for her to approve.

Next thing the security guards came to question me also. As I have been an associate of JC Penney's I could understand being questioned but it was a purchase using my JC Penny's card, They could have checked the account, I…

Purchased a ring in November and we still haven’t received it, it was supposed to be resized and it was supposed to be done in 6 weeks. Never heard back after the date promised drove up there the ring was there but not resized! The associate assured us that it shouldn’t be a problem, they were wrong the manager had to reorder it online and it’s mid January and still no ring!

76 to include tax and was not given that amount. 22. When reviewing my receipts I saw that she did not give me crédit for the original receipt. Someone was to call back it has been three weeks no phone call on the status.

My phone number is 732 955 1011.

I bought a Beautyrest air mattress made by Simmons. It has panels where the air goes from one panel to the other. It has a 3-year warranty. After four months the air goes only to the first two panels and the other side is deflated.

JCPenney gave me the manufactuers number. I called and they immediately gave me another number to complain to that did not answer. I tried Beautyrest then Simmons. Both just hung up on me. I feel that it is JCPenney's obligation to use reputable companies that respond to complaints.

There is no one else to call. JCPenney wiped their hands of me.

I do a lot of online orders through JCPENNEY. In the past you would not get charged until you pick the item up or it shipped to your house. They now have gotten in the practice as soon as you place the order your credit card is charged.

I have had two situations one as recently as 12/8/21 where I placed a order for 6 items, 4 had arrived, but I was charged for all 6. The store lost the rest of the order. I am very dissatisfied in the way the immediately charge your card without you actually getting the items.

Then it turns out to be a nightmare trying to get someone to rectify the situation and credit me. This would be like going to the gas station and your credit card it charged for $50 but the gas pump is empty.

I am a long time customer and this policy needs to go back to the way it…

God awful customer service from the call center. I placed an order on 11/24/2021 and made sure my billing and shipping info was correct, in fact my account settings even list my current address. I however also had an old address from over 10 years ago on my account.

That is where the order was sent to. Granted it was sent in 2 days, which was great. But there was no attempt from the customer service rep to assist me, she cold/blind transferred me to Rosalyn, a senior member rep, who disconnected the call when I replied "yes" when she asked if there was anything else that she can help me with.

This was after a 50 minute call, half of which I was on hold without the rep checking back in on me. They would not offer to reship my order to my current address, and wanted me to track it down…

Worst customer service ever! The company uses the worst delivery service as well. I placed an order and it was first delayed for several days. Then the Ontrac tracking indicated it was delivered. But I never received my order. I contacted JCPenney customer service by phone and the representative stated that he did see there was an issue with delivery and would refund my order.

After a week, I never received a refund to my card. When I emailed customer service for a follow up, they said there isn’t going to be a refund and I need to file a police report because of the order dollar amount.

I live in a guard gated community and receive Amazon packages every other day with no delivery issues. At this point, no one has taken ownership for this issue from JCPenney nor their delivery service. I…

So I was at JCP Golfmill yesterday, i asked for help. I had asked a gal in a department (not going to say which one as I don't want anyone in trouble). I had a picture of the item I was looking for are your store.

I stopped her and she said " I don't want to see it I don't care" and walked away. You wonder why your store isn't doing well. Hmm with associate's like her it's a wonder you're still open. I have never been treated so bad I'm a store in my life.

Even if you are having a bad day you don't treat a customer like crap!