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www.jcpenney.comFor Two consecutive years the birthday $10.00 coupon sent to me states that coupon can be used with another coupon doesn’t happen the register and or clerk Won’t do it what’s up with that in Nebraska it’s called false advertising I do a lot of shopping with and without coupons at Penney’s Kohl’s offers coupons also that are up front!
I was at JC Penney at FairOaks Mall in VA to pick up an item that was sent to the store. I parked where it said to park and did what the sign said to do.. I waited 45 minute and no one came.
I went in side and finally found an open payment center. They had no idea what I should do. I guess I will just let it go and never do business with them again.
I bought a jewelry set in 2019 and it was Never explained to me that if I did not pay it off in two years I would be charged $1,276. I am disgusted and just closed my account. I will never purchase anything from you again.
I will never recommend you. I am glad your stores are closing. You are nothing but a con robbing people.
I ordered a bedroom set through JCP and after a year, we decided the mattress that was under a 10 year warrantee was defective as my wife and I were both sleeping in a hole that was hard to climb out of. So, after calling JCP and ordering a more expensive mattress, (the first was just expensive), and paying the shipping fee of $80 something and restocking fee of $200, when the trucking company came, they brought the new mattress but refused to take the old due to COVID.
I contacted JCP to see what else we could do and after a LOOOONNNNNGGGGGGG time and many phone calls where I would have to repeat the information again and again, I was told to donate the mattress to a charity, take the tags off and get copies of all including the donation receipt and send to JCP. The nearest donation site…
Hi my name is Leyla Porter. I will like to file a formal complaint . on May 2 I went to the beauty salon at JCPENNEY located at Soutland Mall. I request a service of high light and hair cut .
My experience was the worse in my life. My scalp and hair was burn . The asociate put me under the dryer for an hour and a half, and I believe that she use excess of bleach . I have to wear hat every time that I go outside, and wear bandana so I can cover all the burn hair.
I allready got a refund of what I paid for . 00 Dollars. But I dont think that is enough. I deserve an indemnizacion for the damage that an asociated cause to to my hair at jcpenney. Sincerily Leyla Porter my cell# 786-237-7480
I have been a customer of JC Penny for years, as was my mother since 1960. I ordered a mattress on June 25, 2020 at the Albuquerque store at Coronado. It was sold to me by Cynthia she said I would get it by July 2nd. I didn't get it.
I started calling from 7/9/2020. They said it would be a little late due to the Covid. I understand that, so i was thinking 2 weeks more. Well I called July 14th, July 24th, July 30 to customer service. They had me calling Non Stop Delivery.
I called them on July 14, 24th, 28th 29th and they would not return my call. They were always out for lunch so I would leave a message .
Finally on the 30th customer service got a hold of them and they transferred me and I was told it would be delivered on the 31st, It was delivered by two nice gentlemen. No complains…
We have been working with the optical department for glasses for my husband, they gave us directions to use the back door by optical to come in when he was picking out his frames, lady ( Tracy)was nice in optical when ordering. I would think the customer service would have been better, when I worked there for 28 years that is what we took pride in, going over and beyond, I guess that is a think of the past
I had sent in a return with tags attached and sales receipts included in the package. I waited for 3 weeks for a response as to whether or not they received the $10.00 postage package I sent to the address I was told to use. I am attaching emails that will explain more. I called the customer service 2 times and no progress was made at all. Very unhappy and even if they are going out of business they need to be honest.
Tried to attach pdf but you don't take that. Seriously.
I entered the store feb 7 which was a friday morning i was greeted the cashier was really friendly i stayed in the store looking around . so disappointed in jcp
I bought my grandson a ZeroXposur boys water resistant heavy weight winter coat at the end of the 2019 season clearance sale. He wore the coat 1-2 weeks and the zipper piece fell off. Now what do I do?? It is an expensive coat.
Can it be replaced or at least an exchange for another coat? I am very disappointed and hope you can help me asap with this disappointing issue. Sincerely, Jean Miner
In the first week of November I purchased two size 3 boys coats and one girls coat size 6x. The brand is Weatherproof. The girls coat started coming apart in two places. I returned the coat to a store in Shawnee Oklahoma and was refused any help replacing the coat or getting credit on a replacement.
The service manager was very rude. Penny's has lost a customer that has shopped your stores for years. I went to Kohls and bought my great granddaughter a new coat.
Just another company that lacks common sense and doesn’t give a crap about it!! They to shall be another retailer in ashes by 2021 clearly! So everywhere it states to change shipping address when the shipper contacts you about the delivery date.
So when the delivery notification was by auto dialer “which in itself is pathetic “ it’s mattresses what are they gonna do leave them at the door!? Stupidity at its finest! So I call customer service they say call the shipper.
Called the shipper and he says only JC Penny’s can make the address change. Called Cust Serv back thought all was good after a half hour hold time and conversation but apparently it was not!! Now I have to wait 5 days to get mattresses that were 1/2 hr closer to shipper than the original delivery!!!
But I had to call Cust…
No complaint. Have never have had a bad experience. I have been customer since 1976 at Huntington Park store-Temecula-Sierra Madre and many others. I’m a proud customer to say JC Penney when a lot of people will ask me where I bought what ever I’m wearing,cause they like it.
My Name is Sylvia Velasquez and on Saturday 9/28/2019, Today is Monday 9/30/2019. I fell backwards against a rack of clothes as I was backing up my basket and fell , the rack I fell on was too weak, and as a result I have severe bruising on my left side of my back and my arm is sore as well as having bruising on my legs where landed on the back side of my legs, some lady took a report and I still haven't spoke to anyone, my question is what are you going to do about my injuries and I should be compensated for the pain and bruises that I have, I can send pictures that my husband took of me as well. I am also a JC Penny customer.
Sylvia Velasquez 8815 Camber Brook Ct. Houston, TX 77089 281-451-7805 CELL 281-485-1834 Home
placed an order 6/26/2019 apprx 5pm order 2019177721101059 118.00 spent with code brought down to 107 when i said how much to get free shipping i was told 66 dollars contacted my grndgtr that wrong you only neededto spend 7 more now 8.95 on limited income helps can adjustment be made to my accnt that customer svc was WRONG
Calling looking for my refund on my credit card. Both representatives hung up on me because I asked to talk to a supervisor. Well, I do know, Ed didn’t want me to talk to his supervisor because he was very rude to me via phone.
three cashiers stood at the beginning of the store when a short blond woman said and I had my child with me and the cashier said boy that's an ugly little girl and the mother is fat and my little girl heard it and she cried all the way home.
Too bad you cannot keep those bitched busy. This was the worst behavior for adults. It happened at Berlin mall. I will never shop your store again.
) She called for Amanda for help. Well, Amanda was on her cell phone and made NO ATTEMPT to help. In fact see made eye contact with me several times. When she finally made her way to the sales counter the young lady asked her to help the customer on the phone.
,"I'm sorry I am with a customer, but will have someone else look for you". Amanda then got off the phone and gave a false appearance of being busy. I finally went to another checkout. When walking back thru the linen dept.
I notice hard working Amanda was gone leaving her co-worker to handle everything while she enjoyed her cell phone.. to have an employee treat another employee in that manner.
Also very upset with myself for not finding out the young girls name that was trying her best to help everyone--she needs praised for…
Penney for years and considered it one of the best stores for clothing and other things we needed. C Penney store in Hamilton Place mail in Chattanooga. Before that we used the stores in Kalamazoo Michigan. C. Penney credit card and started looking for other places to shop.
Service was declining and the stores where not being kept up like we have grown accustomed to over the years.. C. Penny had made some improvements and we were looking for a certain shoe, Ked's Leather shoe for women. We found a right shoe being displayed that was a size 9 (Just what we needed) The entire shoe department was a mess.
We than looked for the box with the other shoe in it and never were able to find it, so we decided to see if we could get help. My wife went one way in the store and I went the other.
We…
purchased mens skecher go walk max at 39.99 after discounts returned for sketcher memory foam on sale for 59.99 same price as returned shoes would not consider as even exchange had to pay $15.00 extra and when I got home no sales slip in bag not pleased with response of clerk Holyoke mall store don't get why I had to pay extra purchase only 1 week before return
The store wasn’t busy at all. We arrive and there is only around 5 people. The clothing is fine, but the prices are overrated. We head to the checkout and the employees took forever to check out everyone! The services is the worst part!
I do not suggest JCPennys.
Hi I tried to buy an advertised electric skillet today at Lakeline Mall. I was told I couldn't use the 10% coupon as it was nor valid on electronics. Showed then the flyer I received and it was there in black and white that you could.
Neither clerk had a clue so I walked away without said skillet. Then my dad paid cash for a t-shirt he gave him a 20 so that is what he put in the till, my dad realized if he gave him 1 more dollar he would get a 5 back, again same clerk wouldn't do it saying I already put the amount in.
Wow totally disappointed with this store and wont go back that is for sure!
I purchased several items yesterday at the Penny's store at 41st and Yale, Tulsa, OK. I paid with a personal check and they ran the check through my bank. I asked for my check back and they refused. I talked to the supervisor for the clothes department who told me that they HAVE to keep all checks -- even though they were run through the bank. I told her that they ran my check through twice last month and my bank had to straighten out the mess with you. I told her that I did not want that mistake to happen again and that MY BANK TOLD ME TO ALWAYS GET BACK MY CHECK AFTER YOU HAD ALREADY RUN IT THROUGH MY BANK. I told the supervisor this, but she told me that your policy is to keep the check anyway.
So, I must keep a close watch on my bank statement this month to make sure that your store…
I will rate this experience as minus 1 million!
Jim and I purchased a wedding band and an engagement ring at the Uniontown Mall, Uniontown, PA. Both rings needed re-sized - Jim’s band went from an 11 to a size 13. My engagement ring needed to be a size 7.5 from a 7. It took 2:weeks to come in. When the female person called to say it was in, the Penney caller was so rude and non-professional, I called back and registered a complaint with the supervisor Caroline and then Jim spoke with the manager, Mary Jo. Initially, the rude employee said only the men’s band came in. When the manager called, she said both rings were there.
We went to get the rings Saturday April 13, 2019, Jim’s band was OK. The engagement ring that was sent to be resized from a 7. to a 7.5, CAME IN AS A SIZE 5!!!!!!!!!…
and river with dent in door. Still not resolved 5 months later. this has been the longest, most frustrating display of customer service. I need a new door or credit if my problem not resolved.
I went to the Appleton avenue store for a watch battery. I spent over ten minuets in the jewelry department before one of the 1/2 dozen employees, who were milling around talking to each other, managed to ask me if I needed help.
Then I was told that only watches that were purchased at the store could have a new battery put in. I would view a watch battery as revenue and an entry purchase, but I guess JCP has all of the customers and revenue they could want.
Customer service is really what you sell, so if you do not change you will be out of business.
I RECEIVED A BILL IN NOV.3 2018.I WENT TO jCPenny in Erie,Pa.at the Millcreek Mall and told the manager I wanted to pay the bill.she informed me that I could not pay the bill.sHE Told me to call the number on the bill.Icalled the number on the bill and I was informed that I could not pay the bill.So here it is 2019 and I have been harassed because your people are incompetent.i will only pay what the original bill.next stop attorney general if this is not resolved within 14 business days.
Just visited store in Flint, MI. Purchased a pair of jeans and tee shirt. Tried to use a coupon I received on the weekend which stated on coupon “use now through April 14”. Was not allowed to use because Manager said it was not valid yet.
Then I must have a different meaning of the word “now”. Would not have gone if I had known I couldn’t use coupon. Been a customer for 30 years or more. Not sure if I will shop there again
I was tried to make payment in my account ended at 7289 the machine said there is no payment needed at this time. I received bill for this account number. I tried to get a whole of live person was not successful.
I have made several complaints about this situation nothing is done to correct it. Something it should take few minutes to complete would an hour. If the company can not correct the problem they should have live person to do the job.
The way this machine is computed would force customer to leave the company because it takes too long to solve problem of two minutes. Yur sincere customer.
I arrived at the jewelry department store in Town East Mall in Mesquite Texas on March 9, 2019. I stood in line but was ignored by the sales person named Elvis who was Hispanic. He served two other Hispanic customers until I stopped him and told him I was there first.
Elvis ignored me and kept doing what he was doing.
Finally he asked me if he could help me, but he was standing at the opposite end of the display. This was an obvious case of racism. I returned my item and refused to make another purchase with JC Penney.
Later another worker assisted me in my purchase. As for JCPenney, if this does not get resolved, my wife and I will never shop at your store ever again. I can't even sleep tonight because this is eating me up!
Monday I went to the hair salon in Toledo, Ohio. My hair was 6 to 7 inches long. The beautician spoke about the length immediately and I said I wear it long, I do not want it cut off. She said she could do that. I said she could trim 1 inch off possibly 2” at the bottom. I have bald spots and need the Longer hair on my crown to cover them up. Also my hair is very fragile on my crown and breaks off faster than it grows; and has a cowlick on the top where it flips forward like a mans hair line. It has to be a certain length like 5 inches for it to weigh enough to lie over the cowlick and not flip forward.
When she complained about the length and how much time to put it up, I reminded her again it could be trimmed . She replied that only taking off 1 to 2 inches wouldn’t matter which to me…
I went to the Lake Charles, La. C. Penny's today to buy some men's shoes. There was only one guy working that side of the store. He was helping someone else and never got to me. The shoe dept. was a mess.
I couldn't find me size or style. There was no place to even sit to try on shoes. I felt like I was the only one in the store. Frustrated, I left and went to Academy sports an bought my shoes at half the price of Penny's. C. Penny's stockholder.
If we continue to do business like this we will go bankrupt! C. Penny's and Macy's and the service at Macy's was great as well as the Merchandise was presented well, and clean. C. Penny store the Merchandise was a mess and nobody came to offer any help.
If we are to survive people at the stores…
I went to the store in Raleigh nc and they has a refrigerator that had a wrong price. I tried to buy the item but they manager said it was a pricing error and he cannot the price. I was advised by the associate to call cooperate office.
Corporate office stated they cannot tell a store to sell it to me at that price. The best the manager can do is offer a 20% off regular price. very disappointed customer
Recently I purchased women underwear Underscore briefs at a cost of $16 per package. I purchased 4 sets including the cotton kinds. After only a few short weeks the nylon leg rubber is coming a part. I thought it would only be one pair but it is all of them. That is quite a bit of money to spend on underwear that does not last at least 6 months. The colors were white and beige. I would like a JC Penney credit or refund. I am embarrassed to take worn underwear back to store. I am senior citizen and need plenty of underwear. They were a size 7.Thank You. The purchase was made in 2019. I do shop at the store frequently. JC Penney in Lake Charles , LA
Gale Valerie
The Kingman az store has old, filthy, mildewed carpeting in the dressing room...I will shop elsewhere if New is not put in..such a small space come on folks..care about your customers
I got these sheet set in queen & gray & AFTER 1 WASHING the seams that go around mattress all ripped & I dont have a sewing machine!!! Whats going on JCP usually have good products?? Im so upset with this is Im on SS & cant afford to throw my money away!!!
LOVE LOVE LOVE the shets but after one waswing fell apart on seams?? Com'n thats not right to do to customers that buy from yr stores & websites all the time?? Please look in to this matter Like i said only 1 washing cause just got for cmas ordered Nov 25th & the seams are all ripped around mattress Grrrr makes me so upset 720=4150D
Ordered 4 items online for Christmas on 11/23/18. Received 3 out of the 4 and 4th was still showing in transit as of 12/5/18 - never rec'd it. I called customer service & was told by a representative, Brian, that I had to file a claim with UPS.
I asked why I should file a claim as I paid JC Penney and they should refund my money. He was very rude to me and said how do they know I didn't receive it? I said if you look on UPS tracking it shows - "in transit" and not delivered.
Every time I tried to speak he talked over me. I asked to speak with a supervisor and he said he was a supervisor but could only give me first name and not last due to "security issues". I filed a claim with UPS but said they have to reimburse JC Penney - when I asked why I was not being reimbursed for an item that I…
Placed a order for adjustable bed frame and mattress 11/12/18. A told shipper cancelled part of our order and have lost the other. We were advised to reorder which we did. As of today we are still waiting to hear from anyone and have been charged for both orders.
To whom it may concern
My mother (Peggy Pettaway 252-864-1866) bought my daughter a bracelet from JC Penny for her birthday in August 2018. The bracelet was on sale if she used her JC Penny's credit card, in which she did. My mother used her credit card AND gave the cashier the money for bracelet. A month later my mother received a bill for the bracelet and went back to the store (in Greenville, NC) and showed her receipt that she paid for the bracelet. My mother explained to someone in customer service that she already paid for the bracelet. The manager said she would look on the camera to see if she actually did pay with the credit card and pay the money but the manager stated she couldn't find the video. My mother finally told the manager that she would pay for the bracelet again but…
I was at the camp hill JC Pennys 12/19/19. 00. It was a special. I picked up a box and asked the associate if they were $25. She said yes. So I went to purchase the earrings & she said the ones I picked up were more.
They were a bit bigger of a stone. I said I asked you & you said they were $25. She said well these pair are not. I showed her the empty spot on the table where I picked them up.
Turns out they were the only ones of that size. If all the ones on the table the ones I picked up were more. I asked for a manager. Manager said oh these are more than &25. They were I think she said $149.
I said I should get them for what the sign said. She said well the ones I picked were more & the sign said the smaller stone was $25 but there was one sign, all the earting boxes were the same…
The worst store ever. Hiram Square has the rudest employees on the planet. They do not care about their customers; therefore, they do not care about people. I have been waiting on an order to be delivered and they are not helpful at all.
Keep telling me to buy from another store without providing me with the items I have already paid for.
i purchased 3 xersion lightweight womens puffer jackets lst year 2 of them the zippers are broke i would think that they should not have any issues being year old and to get new zippers would cost me 30.00 each which i am not going to do,will you take care of this problem joann mclain
You just finished the Sweet Sale tonight. I could care less about the candy but wanted the discount as I was buying Christmas Presents. she said Mens Dept. we ran out about 3pm. It was 5pm when i got there from work. she,said she was.
Is there any way i can get a discount of any kind. She said no. So i put everything down and went to kohls. How fair is it that because i worked and finally got there and get turned away and they could care less.
They could have ran out on Friday and no one would have gotten any Saturday. She could have even offered me the lowest discount and I would have been happy, but nothing!! So much for Customer Relations. It was a wasted trip and wasted time. Y. store.
I ordered a bed from JCPenney, and delivery guys (XPO Logistics) showed up with only 1 part, and we refused the delivery. Even though the item on my account shows "Returned", still JCPenney has not returned my amount and they say that my item was delivered; despite the fact that the delivery sheet clearly states "Pick UP ONLY", they are not even ready to take this as an action item to follow up with their equally dishonest delivery partners XPO.
02. All I want is my money I talk to a manager Phillip at the store on the 7 of Dec and he told me nothing could be dont until they find the Appliances and the he said I had a delivery date for Dec4,2018 that was true and he goes to tell me they would not have taken the money if they hadnt been shipped I told him Sir I dont have to lie I place a new order at a different store Best Buy and
I can show you I will never purchases any Appliances from Jc penny I am a long time customer and card holder I will not be shopping with you all this has really hurt me and this is Xmas time and I cannt get my money now I really think I will have to get my attorney involved its going on 3 months this is VERY POOR CUSTOMER SERVICE 2018-2715-4357-1122 IS MY ORDER # MY PHON#832-715-9108
I purchased this necklace on your website I put it in my cart bought it next day or two I got email saying it was canceled I was very upset if it wasn’t available would it say OUT of stock? So I called customer service told them I talked to three different managers they were all rude and making jokes about my order getting canceled I have never been treated so
disrespectful from customer service and I have never bought anything online then days later an email saying it’s out of stock, I order online all the time too. If I was able to put this necklace in my cart purchase this then it should be mine not out of stock.
Ordered an electric blanket for an elderly neighbor- store to store. Its seven days later and it still has not arrived. Had I known it was going to take THIS LONG, I would have ordered it from Amazon or Walmart and had it 2 days later.
Yea, it might have cost a few dollars more , but at least he would have had it before the winter storm hits this weekend. Have not shopped with JC Penneys in years, and now won't do so again. Very very disappointed. Lesson learned.
58. Upon returning home I did not find the receipt in the bag. The items purchased are Christmas gifts, men's clothing. If not, how will I return the items if it becomes necessary. My phone number is 239 352 9294. com. Thank you. Respectfully, Carla R. Borstel
The person waiting oon me was yawning all the tome I was being waited and the person that approved the transaction was very rude. Took almost 30 minutes to get check out with only two pair of jeans. I usually shop online but my greatgrandson needed jeans because it was so cold.
Maybe I want have too. I love Jc Penny’s cloths just a bad experience with two very rude people.
I ordered a mattress+box on the 11-13-2018.jcypenny call me on the 11-26-2018 that the mattress got lost.I was requested to make a new order which I did.Now when is this order number:2018330582067598 going to be delivered to me?