J.C. Penney

I ordered a mattress+box on the 11-13-2018.jcypenny call me on the 11-26-2018 that the mattress got lost.I was requested to make a new order which I did.Now when is this order number:2018330582067598 going to be delivered to me?

Purchase beauty-rest mattress on 10/21 receive on10/31 found defect same day reported to JC.Penny on 11/01. Order NO 2018294540596918. I have called corp. customer service 4 times Each time they said they would call JW Logistics to pick up mattress. The last time I called he gave a request No. T68944937 and request to pickup mattress . Today (11/27 I was informed I must pay for a restocking and delivery cost for the first time.

I have been a customer for almost 50 years and I would expect JPPENNY to pay for the restocking fee. and clear this matter quickly.

1311 Tannery Circle, Midlothian, VA 23113 Phone No. (804) 739-1787

I was in your JC Penney, Briarwood Mall location in Ann Arbor, MI on Black Friday, 11/23/18. I had to use the bathroom and went to the bathroom located in the teen girl section. The only stall available was the middle stall, the others were being occupied.

When I entered the stall I noticed that there was no lock, nothing to secure the door closed. I took my chance on someone opening the door while I was using it, but was not prepared for what happened. As soon as I sat down, the outside bathroom door opened and someone came in.

They didn't say anything, they were quiet and all of a sudden they kicked in my stall door. It hit me direct in the forehead causing me to scream and the perpetrator(s) to run. I believe they were trying to scare the teen girl in the stall next to me.

They had…

I sent an email within six hours to cancel an order, and also called within 24 hrs to cancel an order. I know the item was not shipped at this point. it was on the Thanksgiving Holiday weekend. I replied to the email immediately when I received it -to cancel the order. I also called and reported the order number and asked that the item be canceled, In a live chat. When I spoke to a representative, she told me that the system would not allow her to cancel the item. Is this true? Once you order an Item, it cannot be canceled even if it has not been shipped out. The item was shipped 4 days after it was placed.

I am completely disappointed with J C Penny. I will not be ordering on-llne or shopping here again.

Where do I begin... I placed an order for same day pick up on November 18th before 2 pm. I was told that it takes about 4 hours to receive an email that my order would be ready for pick up.

I received an email about an hour later stating half of my order was canceled. So I called JCPenny to cancel the whole thing. I was told I couldn't not cancel unless it was within 30 minutes of placing the order.

I responded by stating that I didn't know until an hour later that half of my order was being canceled by them so how it this fair? I was told I would need to pick up my order and then return it. Fine.

it is now November 26th and I am still waiting for an email about my SAME DAY PICK UP. I have called corporate who tells me the item was shipped to the store?? But I still can not cancel it I…

I purchased a Cooks Air popper and the sign said that I would get a $14 rebate but was told by the cashier to go online to get it and that they don't have any in the store. I checked online and could not find any rebatess for this item so I just called the small appliance dept.

and they told me that they do not have any rebates eligible for that product. This is false and deceiving advertising by JCPenney. I will never buy another appliance from this store. My name is Cynthia Davis and please contact me at (314) 495-5046.

I am very displeased and upset. I thought that I could trust JCpenney but I was wrong. I hate to be lied to and then no one gives a damn because they have your money and I'll let others know about this as well.

Reason of review: rebate not eligible. Monetary Loss: $14.…

We bought an electric range at the Erie store on 11/08/18 with delivery date 11/13. We understood that the range would be hooked up upon delivery, but the delivery men said they were not authorized to hook up electric ranges. We sent the range back and canceled the order. We are very disappointed. Apparently the clerk who sold us the range didn't know that the delivery people would not do the hook-up.

Barbara Mogush

On Oct 11 I purchased a pair of pants online. The following they were ready to be picked up. When I arrived the pants were the wrong color so I did a return. The lady had me slide my card and said the refund would be coming.

It is now Oct 30 and still no refund. When I made the purchase the money came right on my card within minutes so why do I have to wait over 2 weeks and still no refund. The order number is 2018284580937213. Please refund my money.

I recently purchased a new pair of glasses from your optical department. I received a voicemail message that my glasses were in and I could pick them up 10/26/18 between 10am to 6pm. Well I was there at 10 am and nobody was in department.

I asked for a manager and store manager named Kristen told me there was nothing she could do? BAD ANSWER! Your communication is HORRIBLE! You leave me a message that my glasses were in and when I could pick them up and nobody was there?

I was getting "there was a miscommunication? REALLY? So I wasted 40 minutes for someone to finally show up. Mall manager kept saying was "I apologize". I am almost a platinum customer and have been shopping JCP all my life and I am now 62. Well.

today was my last time EVER shopping at JCP and understand why they are…

To Whom It May Concern:

On October 06, 2018 my daughter, Jennifer Lafferty, had made a purchase of seven men’s T—shirts from J. C. Penny’s on line shopping.

The pick up date was scheduled for October 15-18 to the Poughkeepsie Galleria. When checking on the order, my daughter found out that two of the T—shirts were on back order but that five had already been shipped to the store.

When she informed me that five of the shirts were in, my husband, for whom the shirts were ordered, made the 40 minute drive to J.C.Penny, Poughkeepsie, NY to pick up those that had arrived.

Upon arriving at the store he verified all necessary information to the clerk but was then told he could NOT receive the ones that had come in due to a rule that the entire order must be available before pick up.

Nowhere…

I can't get my decorator to come back to finish the job she started. Won't answer emails. Nancy Cubbage

Went to Chesapeake Mall tonight to purchase hair products from the salon. Employee was assisting someone when we got there. We stood there for 10 minutes and she never addressed us. My husband asked her to help us when she was done, she never acknowledged us.

After 15 minutes of being ignored, we walked out! This young employee needs customer service training , you lost a sale tonight and a customer, how many more?

I ordered curtains online. They were expected at in store pickup on the 17th. Things happen I know, but I still chatted with your online chat service to see the curtains whereabouts. They told me yesterday that my curtains were delivered to the store yesterday, Friday the 21st, and to contact the store because they probably were not scanned in yet.

I contacted the store like I was directed to on Saturday the 22nd. I told the online order lady the situation, to which she laughed at me. After looking up my order she told me it still wasn’t scanned in and to call back Monday or Tuesday, because she wouldn’t be able to look through all the packages for mine.

We bought a refrigerator on 9/2. Order number 2018-2455-4087-6544. It was delivered today with huge dents on the front of the Frigidaire Gallary. They put our refrigerator in our garage and now we do not have a refrigerator in the kitchen and can’t park our car in the garage.

I called Paris in customer service and he refused to give me his bosses phone number. He is the MA manager. He said he would fill out a case number but could not give me the information. I must say JC Penny really let me down.

Now our old refrigerator is in the garage that still works. I was told that they have to order a new one. Paris said I turned down replacement parts. I was never offered replacement parts and I want a new refrigerator.

I can’t believe a 100 year old company forgot how to take care of…

I frequent the Instyle Salon in Goodyear, AZ on Mc Dowell on a bases. I love the stylist I see and she always is friendly and professional. I was there yesterday and while I was getting my hair shampooed the Manager Janice Woodruff came to the back and in a unprofessional and disrespectful manner asked the girls who were working. what the problem was with the sinks. Instead of nicely asking she stormed in the room and addressed the issue.

As a regular client there, I found her attitude annoying and disrespectful to the girls working there.. I expect to come into any salon and hear what the problems are. I do expect a pleasant and relaxing experience. Perhaps these issues should be addressed away from clients and Janice should learn how to address co workers in a professional manner.…

00 with a promotion of no interest if paid in full within 18 months. 00 started in January 2018. Some of the payments have not been credited to my account, and they claim my payments have been late (not true) charging me wrong late fees.

I have written two letters with bank statement to them showing the payments. Some payments, show JC Penney, some synchrony bank when I pay online. The balance in my account is too high for the amount of payments I have made.

They have failed to send me the bill on line or paper. I called them to tell them that if I don't get the bill I forget to pay it. That's why I missed the February payment, but made all the other ones up to date. 00 that I also…

August 1 I was shopping the Central Mall store in Fort Smith, Arkansas. I wanted to buy the $25 diamond ring I got the notice on my I pad for. The clerk was rude and abrupt saying sold out ad started last week.

this morning that same ad is in the Fort Smith Times Record. There also was a big display with multiple identical boxes of sterling silver 2 pair earrings that were priced $49 on sale for $10. When I went to check out she said they were $32.

I feel this is false advertising. In my attempt to finish my shopping I went to the online site, but it would not take my discount coupon. I also feel that this store merchandise Is less and less every month.

I have been a loyal shopper at Pennys for many years. But if this practice is not improved I will be forced to take my business…

I was on line ordering three items and when I finish only one item showed up on screen . So, I went back trying to correct it and ending up getting two invoices. Now I,m stuck with the same items twice.

When I called your customer service they told me that I did not call in time to cancel one of the orders. All of this was done within the span of an hour not the next day or last week.

Being told that I will have to send one of the packages back is distrubing to me.. I,m a senior and do not get around because of my leg. Please help. Invoice numbers are 2018 1975 4040 0934 and 20181976 2042 5488.

I have bought St. John's Bay tees at Penney's for years. The store didn't have any in navy so I ordered four online thinking they were be the same that I have bought in the past. They were very inferior and didn't fit the same.

I returned them to the store but didn't receive a full refund. I called customer when I got home and spent over 30 minutes with them trying to pull up the order. I had my receipt with the order number.

I guess they didn't refund the shipping. I certainly don't think I should pay shipping for something that is poor quality and not the same as the product was in the past. Then today I checked on a rebate for an air fryer that I bought at Penney''s May 4th.

I had to do the live chat online and then call Penney's rebate center. The card was sent to my post office box…

it never happen. I started calling on June 8-11-12-13-14. call at least 6 to 7 time daily, no one knew about my order, I was told that my order was cancel by the vender. I call and told them that I had the bill on my desk how could be.

On June 14 I got a call and I was told that my delivery. so I cancel my order with regret because I needed the set. I will NEVER NEVER NEVER recommend any one to JCP it was horrible.

So, my fiance bought my engagement ring from the store in Westerly, RI. Knowing that it was going to need to be sized, he bought the care plan. It's sterling silver, plated in rose gold.

So we sent it out to be sized. They measured my finger and requested the appropriate size. But when we got it back, not only was it still too big, but the rose gold plating was chipping off.

So it was sent out again, with the request that it be resized again, and re-plated. So today, having been without it for 6+ weeks, it was re-plated but not resized. So it is still falling off my finger.

It was 6pm when I went to pick it up, and realizing that it was still too big, obviously i was not willing to wait another 3 weeks and asked if it could be expedited. But there was no one available that could tell me…

I ordered on line to pick up in store as i thought it would be quicker got to the store they only had 1/3 of my order. Waited for an hour twenty minutes they said it is on th next truck for tuesday and they would call me.

They did not call i caled them they located my things i said iwould be in friday she said ok well after twenty minutes wait with my kids and lot of me tell t;em what i was told and listening to them act like i am lieing they found the package and after telling them to no pull the items out as it was a present they did it.

Really one was a souperviser and one a manager. If this is how you treat customers i want no part of your business.

Hi, I tried to get the Birthday coupon before April but I did not get a response. The coupon was for$10 on a $10 purchase. I have tried several times and got no response. If this coupon is no longer good for Birthdays shouldn't someone let me know.

I would use another coupon if you send me one. Thank you for a response or a coupon. My Birthday only comes once a year. Thank You William

I never received the package with contains my daughter PROM dress and she had the worse PROM ever we had to go and rush to buy a different dress, the last scan that it was showed it is in Jacksonville, Florida, I called the call center at 8:00AM on 04/07/18 the rep told me it was located on the hub located at 8091 Atlantic Ave, Orlando,FL. I went there to pick it up and I was told it was not there, I was misinformed again, I am holding you guys responsible.

She had the worse night ever, I demand an apology from ups and JC Penney and I demand a refund plus an extra compensation for this distress and inconvenience. Order#2018-0885-40550622

i just left jcpenny at the meadow wood mall reno nv i was going to buy 8 panels of drapes the cashier there told me i had to wait because they would need to be ordered i don't mind waiting my turn but she kept taking people who just got there making me wait i guess until there would be no body left my money is good any where i want to spend it and clearly it will never be at jc pennys

Ordered Serta matt/boxspring on 12/31/17. Upon delivery 1/9/18, I refused delivery and called canceling the entire order. 70 back to my penny's mastercard. To date, no refund. I have called 3 times and was told it would be taken care of. Order#2017-3656-2046-4325. Phone 443-591-6636. Thank you.

C. Penny is going to end up closing all of their stores! Customer service does NOT exist with this retailer!! My Husband is reading so many complaints about JC Penny right now. It is unbelievable! I was put on hold for 28 minutes, and the so called managers at the Meyerland store in Houston, TX never came back to the phone, and then the store closed! C.

Penny NEEDS to get involved with all of the complaints about so many of their stores!

I ordered via the internet a bathroom mat from J C Penney on Dec. 2, 2017. Upon its arrival I decided it was both the wrong color and poor workmanship. I decided to return it using the only shipping option open to me, the US Postal Service.

I used the enclosed return form, giving my reason for return. I included the receipt I printed off on my printer. I cut the return merchandise label and taped it securely to the tough plastic mailer it came in originally.

The package was mailed at my local post office. Within 2 weeks it came back, marked address unknown, return to sender. So I took it back to the post office. com Return address. 60, BTW. Today I called J C Penney customer service and explained the situation.

The customer service rep, who did not give her name, took the order number.…

I purchased a washing machine online 11/2/17 . I've been on the phone 6 or morel hours trying to get a receipt. went into store 3 times customer service had them to enail it to them because i didn't receive enail, customer service could not receive it either. 00 rebate .

I spoke with supervisor after 1hr. wait. 00 gift card and receipt in the mail 11/24/17 I haven't gotten anything yet & I'm stressed out at this point. because there is a timeline for rebate. Please Help.

They are the worst online company wish I could give zero stars. Customer service is the worst ever. Charge for items before delivery and then can't give any info about delivery, which is 2 weeks late. Don't ever use them!

Order # 2017-3305-8122-5214 I ordered a shoe on line on the 11/26/2018 and still l have not received the item. I went to the store in Oaks Mall on Monday and was told its due to be delivered on the 8th. I went to the store on the 8th and was told JCP store is closed due to electrical problems. I again went to the store on the 9th and was told again item is due to be delivered on Tuesday the 12th. I'm sorry it was free to be delivered at home but l taught picking up in store would be quicker. I was wrong as there is no proper communication and l do not trust it would be delivered even on Tuesday. This is a Gift for a friend and frankly, the time l needed item has passed and l am disappointed.

Amazon delivers in 3 days and if they do not have item in stock, would give you the date it would…

The jcpenny in west covina pick up from online,they need to find a better way to have customers pick up online orders because they have a check out and pick up same place and you gotta wait about an hour thats why i buy online so that i do not wait in line this makes me not want to ever buy and pick up at jcpenny again

Hi. I just want that let me know why you have charged in my paypal account the amount of $63.00 since 11/11/17 for the order # 2017-3156-2133-7160 for different items and I never have received , if I don't have received them before 11/22/17 , please don't sent me anymore because I am not be able to pick-up the items I will be outside of this country.. Please send me a message to let me know and Thank you kindly.

I was in your Store in Bellis Fare Washington State and was disgusted at how I was treated has put me off shopping at your Store. I hope you will look at this problem and try to make me regain faith in shopping at your store.

One very frustrated 73 year old Shopper. Christine Scott.

I ordered 2 shirts online 9/29/17. When they arrived on 10/9/17 the shirts were not the correct color/style. Returned them to the store with no problem but cannot get the correct shirts I ordered because it says they are out online and are not available in my store.

I am upset that when originally ordered online they were available and due to JCPenney's messing up I can now not get the shirts I wanted. The email sent to me to show they had shipped showed the correct shirts I wanted.

Never received an email saying they would not be available or anything so jcp messed up in sending me the wrong shirts and now cannot get me the ones I originally ordered. I am very unhappy.

I have been trying to order curtains. We to the store three times. Sales people were helpful. T h e curtains that t I wanted were in stock. Keep getting email. Not in stock. W h at is going on.

"

I have been trying to order curtains. We to the store three times. Sales people were helpful. T h e curtains that t I wanted were in stock. Keep getting email. Not in stock. W h at is going on.

"

Woman's dressing room. The west Covina, CA Jcpenny woman's dressing room is disgusting. The walls are dirty & there is always this dirty chair in there that has stains all over it. It's like they don't even care. Jcpenny wasn't always like that. What happened?

Rude manager told elderly man she didn't have time for this when he was trying to use a coupon. Then when walking out my mother tripped on rug going out door and fell to the ground this store needs auto doors and carts for elderly customers. This store is not handicapped assessable we have tried bringing a wheel chair in.

We had an 1130 appointment and arrived early to find the room unbearably hot. When we commented to the staff we were told " wait until you get into the studio"... My my wife's makeup was running, our children were miserable.

And we were sweating like crazy making the whole experience horrible. Cherry hill nj Family pictures

I went to pick up an order I placed online at 1:30, March 30th, in the home department area. I arrived at the counter and was blatantly ignored by the employee. She had a friend (who was not working) with her behind the counter and continued to only talk to her when she saw us there.

We waited for five minutes until she finally acknowledged me. Even then, however, she continued to tend to her friend instead. We spent twenty minutes at JCPenny today to pick up an order that should of only taken two minutes maximum.

I'm hesitant to spend any more of my time or money here if this is how I'm going to be treated.

My wife went to the salon in lake city Fl. Having always used Penny's for her hair. This visit was the worst that she has ever had. She has gotten perms and it always took about 2 hrs. This was done in 55 min.

and came out with a wet head and was told it will dry by itself. She got sick and had to be put in the Hospital so when she got better we stopped in to talk to the hair styles and was told it looked OK and that is all that can be done.

She wanted to have her hair colored but with the way she was treated did not want it done with them. There was never an apology and never talked to see what could be done to fix her hair. Felt this is not the Penny's that we are us to always willing to rectify the problem?

I had an item to J.C. Penney that needed return and I stood in line waiting for my turn, when i went to to the register, the associate named (Claudia) asked for my receipt and I gave it to her, she started to process the return and when it comes to refund my credit card, she asked to me insert my credit card, although CC machine displayed swipe CC for refund, anyway, i followed her instructions, but it didn’t work, she tried again and same results.

I told her that the machine displays swipe J.C. Penney CC, but she replied to me very rudely, that the CC has a chip and this is the only way to do it, and she tried to call MOD, without any luck, I asked her again to just try it as the machine says, but again in a very aggressive, confronting rude tone she said no, these are the rules and I…

C. Penney black friday promotion this year. I was fortunate enough to receive one of these coupons and attempted to use it online per instructions. I used the chat feature on your website and they told me I could not use the coupon online and needed to wait until after 5p to use in store.

That is not what the coupon states as you can see. Very frustrated by poor customer service.

I am so disappointed. On their page they have a picture of a hutch for sale and that picture includes a changing table.

However the changing table was not included. When the hutch came I was very disappointed to discover this. I looked to see if I could buy the changing table and what do you know, they don't sell it anymore, even though they keep a picture of it up.

So when I asked to return it I was told I had to pay $75 dollars on top of the $75 delivery fee. So in order to get it returned I had to take a $150 loss. The hutch was $160.

I am so mad and upset about this, I don't know if I will ever shop at JCP again.

Also, the lady I talked to at JCP online was so rude.

On Sunday November 13, 2016 I was in the Woodfield, Schaumburg, IL J.C. Penney store. I found in your store an a.n.a black jacket while walking to the shoe department. The jacket caught my eye and the price was very appealing because of the sale sign stating that it was $24.99. It said "Juniors' Pleather Jackets" and the whole rack was filled with both black and camel colored ones of the same style. Not even thinking, I tried it on and thought the jacket fit well and the price was good. At check out the jacket rang up for $69.99. I told the cashier that the sign said $24.99. Because the store was busy she asked her department manager, Patti, for direction.

Patti told me the price was $69.99 and walked off looking for the sign. I followed her and showed her the rack and sign. She pointed…

com and had them shipped to the store. I was told they would be ready in 4-7 days 15 days later the store can't find my order called customer service no one can seem to track the shipment and on top of all that I have to wait 3-5 business days to hear from someone about a refund.

This is the worst service I've ever had and very annoying. I will never order from them again!

I was in the J.C. Penney store #0766 331 Brandon Town Center Brandon Fl 33511 on 10/0/16 @ 19:00 I went to the Jewelry dept. because I needed a battery for my watch. There was 3 cashier's working one Asian lady at one counter with a customer and 1 Asian, l white lady at the other counter with one J.C. Penney customer. I proceeded to the counter with 2 cashiers patiently waiting the white lady looked me in the face and didn't acknowledge me. So I went to the other counter and waited a gentle man with a beeper and wearing a red shirt came through the store and stood exactly where I stood. She was laughing with him.

She left that counter and went to another count still not acknowledging me. So I asked him if it was someone who could help me at the repair counter and he said sure and called…

My complaint is that I was in line for the cards your store was giving out and the woman in front of me took my card and she started screaming it was my 100 off 100. I thought you were only allowed one card.

At the end I received none because it was the last one. I don't know if the employee knew her but that was the worst experience ever.

On August 6, 2016 I dropped off my Seiko Solar watch for a "clasp repair, since it was having a repair I opted to have the watch cleaned too. I was called in a day or two and informed the cost would be $34.00 to be serviced. I agreed to the cost and servicing. Estimated completion date, as per my Repair Claim Ticket was 9/3/2016. To date, and 6 calls to JC Penney's, my watch is not completed, speaking to 3 associates who are not sure "what is going on with the repair order, I am totally frustrated and worried my watch is not safe, returnable or repaired. I did not receive any call backs from the associate's, I had to do the follow-up back to the associates.

Two days ago, , I spoke to an associate who informed me she would be calling the company they sent the watch out for repair, and she…