J.C. Penney

I'm extremely upset with this JC Penney's company support, just had to call over ten times due to the call not transferring. Then they tell me I missed a credit card payment, when in fact I payed my payment. They raised my mind payment & I was unaware of the change.

They charged me with a late fee. I'm taking my services else where asap. No wonder nobody pays attention to their products anymore.

We received the wrong size of vertical blinds. It was ordered with the wrong size. I didn't notice it. Whether my husband wrote down the wrong size of whether numbers got transposed, I do not know. I called when we received this and was told as per the information stated in the box it was returnable, either by UPS or at the store. So, with the help of my 29 year old son and a borrowed SUV, we brought the vertical blinds back into the store. The lady who was called to the desk, Theresa was very rude.

She said the item was not returnable, they were all on a conference call..she didn't know how long it would last and I could wait if I wanted. After 40 minutes, we left. She said someone would call me. No one called. I asked her if I could buy the horizontal piece ( the one with the incorrect…

I made a purchase today at JCP store at your store in Brandon, Fl. I went to pay for purchase and I was shocked to see one of your clerks dressed in total black clothing from head to toe. I got out of line and went to another register to pay.

I could not believe that Penny's would hire someone dressed like that . I think there are plenty of Americans that would love to have that job. I'm sure that I am not the only customer that noticed it. If they live here they should dress as we do, this is a slap in our face.

Made a payment of $ 200.00 at the Hagerstown JC Penney on May 12, 2016. Got my statement today, May 31, 2016 and forum that the $200.00 payment had not been applied to my account and they charged me a late fee. Called customer service and gave them this info and the payment receipt info. Also told them the check cleared my account on May 17, 2016. Advised me that they see the payment but they could not apply? Gave me to another customer service person and things got worse.

They implied that we needed to send several documents to a given address before the payment could be applied even though JC Penney cashed our check. Total frustration trying to understand the customer service person communication so I abruptly hung up. Will take my frustration to the Hagerstown store where the payment…

I called jcpenny corporate customer relations. A female by the name of Tiffany answered. I gave Tiffany the information that i was calling about and she continued to ask me the same questions over and over as if she didn’t know how to help or maybe she didn’t want to help. I asked to speak with someone higher and she told me that their was no one higher and that i was speaking to corporate. I asked Tiffany if she was the only one working in that area at that time and she danced around the question and told me once again that this was jcpenny corporate office that i was speaking with. I told Tiffany that i was going to hang up and try back to get someone else.

I called back Tiffany answered once again i then asked her if she was the only one working and she said once again this is…

I bought a mattress on line and it did not fit the need of my wife to flat not good ask them to come and pick it up it took two month for them to come and it is 2016 and have not receive a refund as of yet spoke with different one's about it this happen in Sept.

2015 and this is 2016 need help this very, very poor service. 00 for restocking this item they need to price me I am still getting the run around help. It was sitting in my living room for almost 2 month I could not use this room.

My husband ordered me a jewelry item and was told it would be in by Christmas. It wasn't. The customer service at Barton creek in the jewelry dept has been negative. They just said another customer is having to wait. No apologies no care.

My husband had to go in person to check. It has been over. 2 weeks since it was supposed to be delivered. C. Penney customer service in the past. This is our last purchase there.

While shopping at the JCP at Barton Creek Square Mall in Austin, TX, I was harassed by an employee in the Men's department. I'm not sure of the name of this employee, he was an average height with wild curly hair.

Employees and their managers should not be allowed to harass customers. I want action taken against this employee. I know many people who shop here, I will spread the word and let them know to no longer shop here or they will run the risk of being harassed by your employees. C.

Penney corporate offices for review by management!

At your Avenues Mall location, Jacksonville, FL, I was treated extremely rude by two associates: one reluctantly answered a question, the other totally contradicted the first and raised her voice at me. I had over $500 worth of merchandise, which I left at the second employees register.

Train your employees with some customer curiosity. I'll never shop at Penny's again!

I ordered a monogramed/personalized hand towel on line. I ordered the name in all capital letters and the color of the monogram to be black. I picked my item up from the store and discovered it was not monogramed as I had ordered.

The monogram color was white and the name was wrong as Pastor, not capitalized as I ordered. I was also charged for shipping and handling even though this was a ship to store order. JC Penny took it upon their self to send what they wanted and not what I ordered, I should be credited in full and compensated with the correct merchandise as ordered.

The mistake made was at the fault of JC Penny.

On 1/23/15 I mailed a box of vacation clothes for my husband to Lehigh Acres FL $28.00 My husband arrived in FL on 1/28/15 calls me to let me know he did not receive the pkg. I call the FL PO and the tell me that they still have the pkg and they will deliver it today 29th husband calls no pkg I call the PO and they tell me I need to talk to the carrier I say okay they say he's out sick for a week and I should call back then I call back then and he tells me he wasn't working the day of the delivery I say let me talk to the person who did work that day she's not on till Saturday Now I call back and get a supervisor that can't understand why my pkg says it was delivered at 10:04 am because the carriers do not leave for delivery till at least 11:00am.

I try calling a couple more times with no…

I`ve already put in 8 button codes-------nothing---no responce----Am I wasting my time putting my codes in. I still have 7 more to enter. So far i`ve entered codes wujzqvv , fgmnkf , cpxf4s2, rrxwqmz, j5sgqz, zpntqsq, kizsehg, qchwfxd. No responce!!!!! Now I have 7 more button codes to enter c2wnysc, nmsuv32, e3xurpx, sztbrqy, tumf2pz, s2pna3e, uxbaz3h.

Ok whats the next step. I noticed I`m not the only complaining customer you have several before my complaint. I would appreciate an answer to my complaint as soon as you receive my complain. I`m surprised someone hasn`t gone to Channel 8 news and let them know that this like a fraudulant come on to get extra business. I do know it is a way of loosing customers. O

ther customers are complaining that your company isn`t answering their…

Wore Wrangler for year bought 4 pair of Arizona jeans thought theywere the best jeans i ever had.The first 3 pair ripped out in the crotch then the 4th pair ripped out on the back pockets.Guess im back to wranglers the arizona felt great but poor quality.

It is now difficult to find a dress coat that fits me perfectly. The two men you used to have there to help the customers have been removed to other departments, or perhaps they don't work for you anymore.

It was very usefull to have these two men before when problem of matching suits and other dress utensils arose. When a collar of ashirt was too small or too long, when the color combination came for questioning; they were there to give out proper advise. Where are they now?

Dear JCPenney's: I had some difficulty in locating your homepage red button for the code entry as none of your instruction, links or pages held the infamous button noted in the instructions. I was finally successful & posted my findings:

1. Go the the official JCPenney web page 2. Enter jcp.com/christmas 3. When at new page enter your e-mail address and you will then be presented a page with the red button & can enter your codes.

This process was successful for me but it did take some attempts and a desire to be successful. Your site is not working as indicated per your instructions. Thank you for you time and Happy Holidays!

I would like to say I am very disappointed in JCPenney. First of all the very burst button I got dated I won $10 dollars. An I have yet to receive that. No…

As a Christian woman, I want to tell you how offended I am over your endorsement of a disgusting skit on SNL last Saturday night. I'm telling my friends and family about this incident, and hopefully they will not shop with you either. God bless you.

I had one JCP button that said it was already used and I had 2 $5.00 buttons that were winners and said I'd receive the certificate in 48 hrs. It's been 6 or 7 days and I've gotten nothing. If you ask me which ones they were, I don't know exactly, because I've put them all together, but I did save them. I just don't know the exact codes for those 3 that didn't work.

I've already submitted my complaint, but I just wanted to add one more thing. If you validate my 3 buttons, or whatever you do to make this right, your certificates expire on the Jan. 1st and for people like me who have had a recent problem with your buttons, I feel that you should extend the expiration date.

I would've contacted you sooner about this, but it took me a little while to find out exactly where and who to send…

To whom it may concern, My family and I went to the JcPenney's in Victorville, C.A. on Wednesday Jan. 2,2013 in the evening. I had got a gift card for Christmas so I was going to purchase some items. We made it a family outing. We have four kids which two of our kids our 2 and 3 years of age.

So As I'm looking around my husband grabbed the mesh bag displayed by the doors as you come in to shop to put your items in. He had put the kids jackets in them along. So when I was done shopping, my husband walked out by the mall to sit in the chairs with the kids so I could pay.

Forgetting about the mesh jcpenneys bag he had on his shoulders (which normally would alarm to remind us it couldn't leave the store). We walked thru the rest of the mall continuing on with our shopping. As we our headed…

Courtney a teller at flowood ms was extremely rude. I was friendly and polite and in fact this is the first time in 40 years that I have complained about someone in work field. Her rudeness has caused me to go to kohls.

You have lost a valued customer of 25 years due to her unbelievable rudeness.

Several years ago I was detained at Dillards Department Store at the Imperial Mall in El Centro, CA. Evidently, store security thought they had seen me steal something and they detained my wife and I while they rummaged through the belongings we had bought at PacSun and Macy's. Ultimately, after being paraded through the store and treated like common criminals, we were cleared and released without so much as an apology.

So what does this have to do with J. C. Penney's? Evidently, this particular mall uses a camera system with facial recognition capabilities, and shares this information with other retailers in the mall. As it happens, we were not regular customers at Dillard's and didn't normally frequent their establishment. After our experience, we certainly won't become regular…

OrI recently was at my local JC Penney store and surprised to see so few associates working there. If your new way of doing things was eliminating jobs that is sad. There was only one cashier on the entire floor.

I must say the woman went out of her way to help me but what does your new way of running the company have todo with helping the economy. I really like Ellen and good pick for spokes person but she is for helping people not eliminating jobs and further hurting our economy.

Also the merchandise we all loved appears to be disappearing. Very sad for a company that has been part of the USA for so long. You really need to get in touch with the average consumer and ask for advise.

I have been entering the JCPenney buttons since 2 days after Thanksgiving. I have had 3 buttons with no response at all. In the last 3 days I have had 2 buttons which received the response "this code has been used previously". The first 2 days I entered 2 codes because the website said you could enter 2 codes per day, but I did not get responses for both codes either time.

I have emailed JCPenney. My reply was a form letter that did not address the issues I had raised. I like JCPenney's. I have been honest and played by the rules. I do not think they have done an adequate job administrating this promotion. I feel cheated. In ads and at the store I have been told 1 in 4 buttons is a winner. This has not proven true.

I have received several buttons and have a tremendous trouble with catcha…

Twice now I have gotten new buttons from my local JCP store and have entered them and a message comes up saying these codes were already entered, but they were brand new buttons.

I returned them to my local store. The first time it was four buttons and the cashier took them, threw them away and gave me 4 new ones. Of those 4 new ones, 3 of them also said that they were already entered.

At that time they were all out of buttons and do not plan on getting any more. I would like to at least get new codes for these buttons that I have in my possession right now to see if I have been a winner or not. The codes are 3wbxqzs, kwjhwnn, 45rmaca.

Last week I entered the code off of one of my buttons and was told that it was a $10.00 winner ant that I would receive a coupon in the mail. Here is it…

I put in my JCP Christmas buttons code and at the time I did not know that the email account had been deleted. When I restored the account it sent all the emails back to the senders. When I tried to reenter the code it would not let me because it had been entered once before. Is there any way I can reenter to see if it won anything?

When you enter the code and the security Captcha, the site does not work. I double check all of the information on my end and it still does not work. JCP needs to get this fixed. The promotion end and I still have several buttons to enter. No promotion if people cannot get prizes!! Will not shop at JCP and tell friends and relatives to shop there either if they cannot fix the site!!

I Entered 2 JCP Christmas buttons and never got a response as to whether or…

I have been shopping for Christmas at J C Penny in Altamonte Springs Florida mall all during the button a. I followed directions and put the code in on sister given for giveaway. All but our button said already used. My sister came to visit and she also opened a first time account and was given buttons with the same results.I and many of my friends feel its a rip off to get people to shop there.

We also feel that the only people that could be using these buttons are workers and then putting them back to give to customers. I am a big time shopper of JCP and is very angry and thinking of cutting up my card.

I received a button from the JCP button promo and my number is invalid. Is there any way to get in touch with someone from JCP store so I can see if I won anything? I called and they…

Though I realize it may not be jcp or any of the employees, I bought a CHI flat iron from the salon. Got it home, the next morining went to get ready for church and it didnt work. I took it back and exchanged it for another one. It work approximately a week, and have an important meeting today, dressed up, went to do my hair...and now the 2nd on also does not work.

I live 30 minutes away from Carbondale, IL, where the nearest jcp is. So for the 2nd time within 2 weeks, I have to return a $90 flat iron (luckily it was on sale for $90). I am very frustrated about this! You could maybe expect this from a no name store or a no name brand...but sad a CHI from JCP!!!

I have been to JCP several times this holiday season and like everyone else in my family have been entering the buttons everyday....i have gotten several buttons that the 7-digit code came back invalid and a couple of buttons had two "china" stickers on them.

I went to JCP last night to try and trade them in and would only give one button with purchase....tried to explain that i have made purchases, that's how i got the buttons in the first place, only wanted to trade them in for valid codes!! I am very disappointed in how i was treated and that so many buttons had invalid codes!! How is JCP going to rectify this situation??

I entered your button code, and I got the message that my button had already been used. While I am not a frequent shopper, I do spend a good portion of my Christmas…

I was told I won a $10.00 certificate from my code number (bsqcecp) I got my email mail saying I won. Then I clicked to give my info. I haven't heard anything more. I got this email on Dec. 16th. I went into the stre and talked with some people that just said they didn't know how to help me without a bar code. I hope you can help.

Please help me with buttons that I won (2- $10) and did not receive an email from Penny's with bar code to redeem. My dad is here from Arizon and they were his buttons...he is on a fixed income and could use these for Christmas...only two days before Christmas and time is running out..Please help!

Received buttons from JCP.com & put the code in & it said it was already used. I feel that it is a waste of time, time i don't have, then you can only do two…

My name is ivy butler from mccomb ms i was terminated for the wrong reason under randall spears he is racist have favoritism he fires people because he dont like you. im the only black supervisor there and been there for 10 YEARS .

Everything i do is wrong the others gets away with it . he should be the one to gets terminated i worked too hard for this company he is wrong now he gott promoted to layfette store

The "Spencer" queen size bed was delivered by a company called Excel in Ral. NC. Bed was ordered in store at JC Penny in Ral. NC. The bed was put together by the delivery company, midway thru the assembly they told me that the 8 screws that came in the package were too short & wouldn't work. They were shorter than the depth of the wood slats that were to be inserted into, which is the base of the bed.

They told me they're not responsible for rectify the error, & that I should take it up with the manufacture & they needed to go to their next delivery. I called the JCP 800# on my receipt & spoke with Angela, who said she'd send new bed out to me, & if I had any problems again (which I had had with the delivery company) to call & ask for her.

I called her less than 1…

On 12/14/12 I received two messages that I had won $5.00 and $10.00. I claimed the winning on the same date. The response was SUCCESS and he message was that I will receive emails for my respective certificates with 48 hours. I have not received tham so far.

I do not hat the code numbers because I threw away the buttons after receiving the message that I had won.. I hope you will rush the two certificates because I want to use them for X'mas.

I'm extremely up set I feel JCP is running a scam. I have purchase item from the store through out the holiday and was given buttons for the promotion the store has going and entering without problems won on three occasions.

Today on 12/21/12 purchase more item and was given 6 buttons today and told to enter two a day until promotions is over to…

I rarely bother with these contests but thought I'd give this one a shot - entering the codes for the two buttons I received when making a purchase at JC Penney's last week. The print on the back of the buttons is so ridiculously small, I struggled to read them. And I'm relatively young with decent eyesight!

I then went through 6 or 7 attempts at the Captcha entries which were ridiculously difficult to interpret. Finally got kicked off and told that one can only enter a limited number of buttons a day. I never actually accomplished entering one!!! Ugh. Great - I see the Captcha box at the end of this complaint so I'm guessing this won't ever go through either.

What's the deal with the buttons?? I only got two, then wasted my time on the internet to find out the I'm not a winner! There's…

The Friday after Thanksgiving I went shopping in your JCP store in Wilkesboro, NC. I recieved a button with a code on it. I was told to go online and enter the code to recieve my free gift. When I did that I entered the code on the button.

The next page that showed up was showing a choice between 4 different items. I chose the necklace that was choice one. It said I had to pay for the shipping . 99. I recieved the necklace in about a 10 days.

After that I recieved another necklace in the mail in an envelope without a packing slip. 00 for another necklace the one I recieved without a packing slip and had not ordered. When I called the number 1-855-213-5985 they told me I was on autoship every 30 days they would be sending me a new necklace.

And would continue to charge my credit card for…

It's been 48 hours and I have not received my $10 gift certificate. I've won more than once and received those within 48 hours for whatever reason I have not received the last one submitted on 12/17.

The 48 hour response time is not working and Customer Service at the stores are very short with your questions. You shop, gather winning buttons and you never received the official certificates. I've won twice since December 11, 2012 with no response. Also entered two more buttons and the response was that the codes are not valid.

I have not received my printable $10 certificate. I received the email on December 17th indicating that I was a winner. I successfully responded to the email on the same day. I have not received the printable certificate. Please send me the certificate at your…

I have placed 3 separate orders since mid November 2012. All 3 orders have been cancelled due to " the supplier!" I thought JCPenney was the supplier! Received a post card just a few days ago stating to expect my order made 12/07/12 within 2 wks. Today I learned that the order has been cancelled! please explain to me why I should not be.frustrated not to mention angry.

I deserve an explanation from JCPenney on why they advertise items in their catalog but are not able to satisfy the orders. I will never use your JCPenney credit card again or your retail services. I have purchased several items from the local retail store for this holiday season I am now sorry to say. If it wasn't Christmas Eve I would return them today!!

I want a response from you JCPenney! I believe your catalog service…

I have been a JCP customer for almost 30 years and have always been satisfied with the service. It has been one company I have always trusted and could rely on. However, this past xmas I was very dissappointed. I ordered a necklace in November and after not receiving it for 2 weeks I called and was told it would not even be shipped until the 14th of Dec. but I would recieve it by xmas.

I believed this to be true. Late on December 21st I received an email saying that the necklace was no longer available. This left me without a gift that I was relying on and with no days left for me to shop with my schedule. (I live 45 min. from any jewelry store) I also had a inconvenient situation in Eden Prairie, Minnesota. When I made a purchase I was told that they were trying a new way to place…

I have been playing JCP holiday button game and have won several times. I have received most of the certificates that I have won but three of them, won on 11/26 and 11/27. I emailed the contact provided on the site several times in several reworded ways but get the same generic email to check my spam and that the emails might be coming in slow due to the provider you have.

They are not in my spam and I have received every other message from them before and after. I then called JCP and got an email address to contact, it did not work. Next I emailed the contact address from the JCP site and have not gotten any reply or acknowledgement . Very frustrating .

When I buy at JC Penny they told me that every button they give always have a gift. When I went to chistmas button code it said that my…

I placed an order on Dec 12, 2012. I received an email telling me that my order would be available to be picked up at the JC Penny on Davis Hwy in 4-7 business days. I called 7 business later to make sure it was in fact there, they had no record of the order. They gave me a 1800 to call where the lady I spoke with informed me the item I purchased was on back order.

This is a Christmas gift that would not even be here for Christmas! I never received an email, phone call, nothing letting me know it was on back order...nor did it tell me when I placed the order that this was the case. The ONLY email I received told me I could pick up my order in 4-7 business days!

I think it's ridiculous a courtesy email was not even sent, and the lady I spoke with told me the item was on back order when I…

I placed an order with JC Penney on 12/13/2012 and was told it would be available in 4 to 7 days. I stopped in on 12/17/2012 in hopes it may have come in early well it didn't but the sales associate told me it was scheduled to come in on 12/20. On 12/20/2012 I went back to Penney's to pick up my order and when I got there they told me the truck was delayed until 12/22/2012, so it went from 4 to 7 days to at least 9 days.

I needed the order by the 21st so I asked the associate to cancel my order and credit my charge card. Imagine how surprised I was when he told me he couldn't do that, he needed the shipment to come in and I would have to return the order. I asked him to get someone who could do this for me and he called over a manager who told me the same thing.

After telling him I…

Your promotion does not work! I spent 10 minutes trying to enter the two code words into your site, and was rebuffed repeatedly. It is no promotion if you anger a consumer enough to decide not to shop at your stores again this year!

I enter my buttons ,gotn3 certificates 2 of which were the same bar code, one of my other buttons were rejected because there were not 7 letters ,although there were 7 ,and spell the two words so we know your not a Christmas robot I typed in 14 spell me's till I was finally accepted, now for the button without 7 digits xvakawe, hello! please get me out of this Christmas funk,as I have read other letters of complaint, I'm not the only one this button thing is very stressful,an answer would be a ,lets say , a Christmas Blessing.

What a crock. Enter the number…

I have entered my JCPenney's Christmas buttons codes and some of them say invalid captcha, also some say I have already entered or sorry it looks like your button code is not valid. I have also won three $10 dollar rewards and four $5 dollar rewards, they have not appeared in my email, they usually send it the next day after claiming the prize.

Its been two days now and no rewards yet. I feel like I'm being ripped off, I have being a loyal JCPenney's customer for years and I just feel like it's all a lye. I'm so dissatisfied.

JCPenney's is promoting a button program to win gift certificates, but the system is not working and it is very frustrating. I have 10 buttons that I cannot enter because it says that there is something wrong with my 7 digit code.

Then I will try again and it will…

I have always purchased my Levi jeans from JCPenney. Until now that is! I have always considered JCP Levi jeans "seconds" because they are never sewn perfectly;especially down the leg seams. BUT I just bought six new pair and the two 505's are totally unwearable!

The legs and crotch are sewn off enough that they can't even be pulled up to your waist. And because I have never had such a major issue with JCPLevis, I tore all the tags off and threw them out in Mondays trash.

I have to drive a distance to shop the store and don't plan on returning for some time. I suppose I will have to eat the hundred bucks I paid for the two unwearable pairs. We use to enjoy their selection of clothing, now they cater to skinny jeans, see through materials, and kids clothes.

Time to pay off the card and…

On 12/20/12 at about 4 p.m. my husband and I went to the Greenwood, Indiana JC Penney store (0355)to purchase new watches for Christmas. While trying on new Seiko solar battery watches, I took off my 10-year old Citizens watch and put it on the counter. The sales clerk picked up my old watch and put it in the glass case. After trying on the new watches, I asked for my old watch, and he told me that it was the store's watch. I made him check, and he agreed it was my used Citizens watch in the Seiko case, so he gave it back to me.

The next part is the really strange part of this complaint. A man suddenly appeared and stayed with my husband and I while we continued to shop for watches. We found two new Seiko watches and paid for them with a credit card and got a receipt. We asked the clerk…

The last 2 times I was in the JC Penney Store in Plymouth, Indiana, I may as well have been invisible. 00 freebie wasn't worth the unpleasant, unfriendly atmosphere. Not once in the whole time I was in the store did any clerk so much as speak, much less ask if I needed assistance with anything.

I was well dressed, hair and makeup nicely done, so I know I didn't come off as a homeless indigent that couldn't afford to buy anything, anyway. The sales personnel in this store are rude, inconsiderate, and truly reflect the feeling that they don't want to be there, and they certainly don't want to be bothered with my being there.

This was the case BOTH TIMES I was in the store, so it wasn't just one isolated incident. 00 coupon. The manager of this store should be removed if this is how the…

I have been a JCP customer for years. Enjoyed and purchased merchandise often. My local store which is one of the originals is one I enjoyed shopping in even though it didn't seem it could provide everything due to it's size. It's had some ups and downs in merchandising my needs, but when I visited there a few weeks ago I was pleasd to see how tiddy the racks looked and DISMAYED to discover the lack of merchandising for what I believe to fit our area. Pendleton has virtually not department stores save Walmart for clothing etc. now even JCP doesn't provide even a little of what I ight be looking for on a shopping trip. Don't get me wrong, the employees are excellent.

The store no longer has what I want. When I asked if you carried plus size clothes, I was told no but they could order it…

I purchased 2 shirts on 11/23/2012 and received 2 buttons and instructions to submit the numbers to enter a rewards contest. The 2 numbers were awgfz3x and 4pjb4xc and I entered both numbere and for one number it said that i would get a 5 dollar coupond and the other said that i would receive a 10 dollar coupon. I receive a email with the 5 dollar coupon and still have not received the 10 dollar coupon. Please advise if your are going to honor you email responses.

Neil Conner

On Dec 6 I went to JC Penneys (Orange Park , FL) I went in to have a hair carmelize and a trim. I have very short hair not even sholder length. 00. At that time I was to stunned to question it.

I later called the manager Cindy and she said "no it should be between 115 and 125. I asked her to hold my check and I would be back. I went back the Monday after that to write the correct check.

I asked the cashier to I get any future discounts because of the twenty dollars worth of gas I used to come back. 00. They need to get together and figure out the price and stick with it. I have been a custmer for over seven years but I dont think I will be using them anymore.

I ordered a pendant on the 27th of November, and today on the 12th of December they sent me an email saying my pendant was no longer available because the manufacturer no longer had the piece. I just think it's a joke that they had to wait two weeks to inform me about a piece they no longer had, I spent some time looking over the internet and found that many people are having the same problems.

I'm furious because this was something I picked out for my girlfriend and bypassed any other website to do a purchase. Now I'm probably going to have pay extra for a piece of jewelry and rush delivery so it doesn't get lost in the Christmas shipping.

Jcpenney is a pathetic company and has no respect for their customers, and they seem to not care.

My husband and I were at JCpenney's Bedding Dept. on 12/13/12 between 1:00 and 3:p.m we needed to buy some bedding items. There was one particular comforter that we really liked, but we could not find it,so we asked for help from one of the sales representative he said this is not my Dept. another sales representative came over to us my husband and I asked her if they have that one particular comforter that we really liked, she told us that is out of stock you can probably order it online.

I am so disappointed because she did not offer any apologies for having the item still on display when it is already out of stock and did not offer any other customer options she just stood around and watched us,so we left. We like really shopping at JCpenney and we have experienced some unpleasant…

I was in JCP yesterday to make an exchange, I had bought a pair of clearance tennis shoes in the Tracy store last week. I had a handfull of toddlers with me and was unable to try them on, I bought them as they were the last pair and figured if they did not work out, JCP has 'hassle free happy returns'...Well of course they did not work out and I went to exchange them for a pair of boots for my daughter yesterday and ANGIE refused to do the return.

She said that because I had used my winnings from the buttons I would only get a 4 dollar credit. Before speaking with her an associate at a different register said if I returned the shoes I would get 4$ but if I exchanged for other merchandise I would get the full 36$ toward the new purchase. ANGIE wanted me to walk her across the store and…