J.C. Penney

Every time I put things in my shopping cart, it only keeps them there for a matter of minutes, and then, with no warning, it kicks them out, so you can't complete the order transaction. If you go to their email section to report the problem you cannot click on the "topic" subject which is a required item to send the email.

I called the 800 number and reported it to the rep and she said she would send in the complaint, but that was two days ago and things are still out of wack. I'd have to think with a website running like this, they are losing a lot of money (including mine).

My computer seems to be running fine, as I have ordered from other sites with no problems. Thank you for your help.

Hi I'm very upset with Jcpenney first of all i order 5 items on the 11/23/12 and i would wait for an email to confirm that they had all ready shipped my order, it was 11/30/12 and i called to see what is happening and it turns out that they hadn't shipped it yet i understand that it might be that time of year were every one orders things online but

they should at least send an email notifying us that. Later on that day i did receive an email that my order was been shipped but they didn't even send me my tracking number with it. I tried log in in on my jcpenney account but it won't let me and i don't know if jcpenney erased my account or what ever.

Jcpenney is very unorganized and that goes bad on them.

My complaint is with the JC Penney furniture store at the Arrowhead Mall in Peoria, AZ. I went to the store two days ago to buy a dining set. I saw one that I liked and tried to buy it. The salesperson, who said that it was her last day on the job as she was retiring, indicated that the computer system was down and that she couldn't sell me anything. She took down my name and number and said that she would have someone call me.

I waited a day, and no one called. Two days later I called and offered to buy the dining set over the phone, but was told that I would have to come to the store to buy it. I then returned to the store and once again tried to buy the dining set, but once again was told that the computer system was down. No one had a solution, and no one would sell me the set over…

I was in Jcpenny's in Washington, MO last night to buy a wedding gift and I had received some rewards certificates. When I went to check out I requested a gift receipt and they informed me that if the gift was brought back that they could only exchange the gift for the balance that I owed after the certificates.

This does not make any sense. 82 is insane. I was very shocked and in the future will be looking for a new retailer.

This Sunday's paper (02/17/13) included an advertisement titled Spring Stock up: Save Big (jcpenny). on the back is a picture of a young couple 25% off Jockey. The picture (male) is far too risque as far as sexually impropriety goes (call it smut, degrading, shameful, perverted, negatively suggestive.

or whatever) Some of your customers still have morals) Just about the time I am ready to shop at jcpennys this shows up. Sorry you just lost my business.

So is it unreasonable to think that I should be able to walk through JCPenney without almost getting knocked out by low signage? This happened to me and I was so mad that I asked to speak with a manager .

After explaining what happened, that I was simiply walking through the women's dress department and I was looking at the merchandise and got whacked on the head with a sign that was hanging from the ceiling, I felt I my concerns were disregarded by the manager. I was told that the manufacturer of that particular line of clothing has strict guidelines as to how high the sign can be. REALLY?

Evidently it is more important to follow the manaufacturers instructions that be concerned about customer's well being and safety. I asked her if it was worth someone getting hurt. All she told me is…

I was in the window coverings department today in the JCPenny in Modesto, Ca. and I was completely appauled at the working conditions that your employee had to endure to give me an estimate on a window covering. The computer monitor is embedded in a big table, which cannot be moved at all, and the keyboard that she used to type the information on is about 6 or 7 inches lower which forced her to do the task in a bent over position, straining her back. REALLY?

She had no chair to sit and I'm sure it was very uncomfortable, especially for 8 hours. Please reconsider her welfare and give her better working conditions.

Also, I was so dissappointed in the changes your company has made to your furniture department. There is really no choices in furniture anymore. J C Penney in Modesto used to…

I was at the Jcpenny store (4/12/13) in Aberdeen SD at around 7pm this evening shopping with a male friend who wanted to buy some hello kitty shoes for his niece that he saw in the weekly add. There were two ladies working at the shoe department. One older blond lady and a younger lady with black hair and glasses! After about 10 minutes of searching for the shoes that we never found we finally dicieded to ask one of the two ladies since niether one of them asked if we needed some assistance which I thought was costomary for them to do anyway!

My male friend asked if they had the hello kitty high top shoes that were in the weekly add! The younger lady with black hair and glasses said, "well we're a smaller store so we don't always have everything that is in that add".

Ok, fine so my male…

I was shopping in a JCPenney store the other day with my young daughter when I heard a song playing "stone hard machine guns, fire at the ones who run. " Were the lyrics. The next song had the following lyrics "dance until I'm not drunk anymore" I am very upset that those particular songs were being played at a 'family' store.

Especially with everything that has recently happened in Sandy Hook. I will absolutely not be shopping at any JCPenney stores, due to the type of music being played.

About a week ago me and a friend was at the lexington ky location trying to complete school shopping and the entire time we where there we where being followed the entire time from either two sales associates or more. When turning around to see if they needed something they would turn around like they where working.

Felt very uncomfortable and every time I tried to complete shopping the u would be right right behind us again. I was so upset I sat everything down and walked out to another store to finish shopping. Never have ive been in a department store or any store and been watched over and followed.

All the years I have shopped with the company from kids clothes,women and men clothes to house needs I will no longer be shopping at any locations for jcpenney. With me being apart with a…

I ordered jeans about a month ago order. # 2012-3445-8012-5510 and called about them. I was told they should be at the store. Called the store and was told there was a problem with the order and weren't there. This is a month and no one knows where they are.

I can understand the store as it should be closed how you can take away 4 registers away on one floor during Christmas is unreal to me, but now your online ordering too?

On December 27th, I ordered six Fiesta ivory java mug dishes. I paid with a gift card and my bank account. When my order didn't arrive by January 7th, my husband called and was told they were shipped and would be here on the 9th. Then I got an email saying the bowls I ordered were cancelled, even though I ordered mugs.

I called on the 9th to see what was happening and they said the warehouse cancelled my order because they didn't have it. I am upset that it took so long for them to realize and tell me they didn't have the order. When I expressed my disappointment,your customer service seemed like they really didn't care how I felt about the situation and did nothing to encourage me to continue to shop at Penny's.

I also have to wait two weeks to have my gift card refunded. I expected…

Hi i was in jcpenny 2 days ago in alma mi took my step daughter school cloths shopping they wouldnt let me use my husbands card but 2 weeks before that i used it to get my other daughters cloths with no problems same store in alma mi and used it at all the other stores I know its stoe policy not to let other people use there jcpenny card if there names not on it we know that and

my husband works soooo many more hours like 80 a week to call the number and put my name on it but. Legal by law i owen half of what my husband has even his cards already talked to local police i use his cards all the time with no problems at all just the jcpenny sotre in alma i even showed the lady my marrige licence and

couldnt use it my husband has been a costomer for 6 years but he did say that after all the…

I am so, sorry to bother you I recieved and e-mail saying I won I got excited. I did not read it how to claim I just printed it, and when I went to jcpenney they ask me where the bar code? and I said what do you mean and right then I know I did wrong. I called the customer service and told me what to, but I've got problem which button to inter I have twelve of them.

Should I inter each one of them? Oh! by the way I deleted all that I won because that I don't have to think when I open my e-mail that thinking I won again. I do I two five dollars winner and two ten dollars. I knew that you said I have to claim it in forty eight hours. I kind a did that only I printed it wrong. Would I be able to get all those winner buttons I had? If you tell me that I can't I understand. Thank you very much…

30, 2012. I got one item today Dec. 10, 2012. To my astonishment nothing else arrived. ) my order will be late, also some items may have been on back order, of which they did not inform me at the time I was placing my online order.

Now because of their uncaring attitude toward their customers my Christmas packages will not arrive to their destinations in time for Christmas. My daughter placed an order (over $200) on Dec. 4, 2012 and recieved it 2 (two) days later.

I don't understand the logic of JCP. Maybe they just don't care when they offer free shipping if order over $50. I am so disgusted w/JCP I doubt I will ever darken their doorway again!

Congratulations, Penneys. Your plan worked. I was shopping for earrings today at the Penneys in Century III Mall, West Mifflin, and saw a sign that said in big letters "$10." At the cash register, I gave the associate a 20% off coupon and he charged me $15.41. I said that I thought the earrings were $10, and the associate next to him told me that the sign says $10 but in small print next to it, the sign says, "and up." I paid for it anyway.

When I went back to look at the price sign, it said "and up" in barely perceptible small print. So, if the plan is to get the customer to the register thinking that the price is $10 and then bank on her/him paying the higher price anyway, then it was a success.

I generally like Penneys, and prices are good, but I really dislike deceptive advertising.

I need to speak with the JCPenney manger regarding my picture that was taken on Saturday. I'm writing for several reasons: my appointment was at 12.50pm I was not called until three. The guy that took the picture angel was ok, the girl that was helping was rude she did not want to hear anything I had to say.

I told them I wanted to a Christmas and birthday for my daughter and the outcome was a disaster . I try to speak with shanell but was unsuccessful the other girl who said she was the assistant ( pointless ) she was very rude and I use the term"rude" loosely.

At this point I would prefer to speak with a live person instead of emailing so I can explain this better.

Disappointed JCPenney customer- Shiva

Yesterday I was in Penney's in Lafayette, Indiana. Normally I have a great time shopping there and find all kinds of things I want. The staff are usually very helpful; too, but yesterday they seemed a bit flustered. Throughout the store there were large while "things" that took up a lot of space. I couldn't tell what they were or if they even had a purpose.

With these "things" all over it seemed like merchandise was in places it shoulldn't be and I had great difficulty finding more than a few selection of my favorite desginer Alfred Dunner. While checking out my concerns the really nice saleslady suggested I use the we site and my access code to tell the poers that be my concerns.

I got so mixed up trying to find the right thing to use got the jcpenney.com/survery but on it was asked…

I brought my 13 year old daughter into JCPenneys to get a hair cut ($22) signed her in and told the lady at the desk that I wanted a HAIRCUT for my daughter. After waiting quite some time with no customers the same lady that met us at the front desk started cutting my daughters hair. The lady did quite a wonderful job of cutting very little hair from my childs head, then blow drying and styling it without asking my permission. She then added $10 to final charge for the service I did not request nor did we need. It was quite obvious the lady was upset and very quickly called in "somebody" else that worked for JCPenneys.

So enters this new lady, we both quickly explained our sides, me stating that I asked for a hair cut, the lady working there stating that I shouldn't leave without paying…

On Tuesday Sept 27th I placed an jcpenny order (#2011270581551407) and the call service I received was very willing to go well beyond their fundamental call service. Unfortunately I did not get their names but it was approximately 8:30pm Eastern time zone. The first jcpenny person I spoke to stated she would have to have manager call me back...bottom line they were open to helping the customer.

Basic issue was that I wanted a 5piece outdoor furniture set that was at a discounted jcpenny price online it stated it was unavailable but all the individual pieces were available but cost more than the complete set price but after working approximately 1 hour cause that was when I got the return call from the manager they were able to get the set at the cheaper price. They tried-that is the…

About a month ago I bought a rug and used my JC penny rewads of 10.00. The rug was to small, so I went back to the store to get a larger one. The sales girl only gave me credit for the price I ended up paying after my rewards were taken off. She said my rewards were just gone. Today I took my granddaughter to buy her a coat. Number 1, I couldn[t believe how the coats are priced. They were a 125.00 with 40% off. What a rip off. To add insult to injury I had a 19.09 credit on a gift card.

Also you were supposed to get 15% off, if you used your JC Penny credit card. I used the card and the sales girl said I could either use the 19.09 gift card or take the 15% off. But not do both. I can tell you JC Penny has just lost a good customer. Your prices used to be so good and the quality was great.…

I am normally in love with JCPenney, but now I am very disappointed in them. They have discontinued my favorite, and most comfortable cotton briefs. Why? Someone else, or another company should take up the selling of the Underscore brand, because there are a lot of loyal customers like me who want to purchase this brand.

I hate when a corporation makes a decision without understanding its customer base. It is an insult. I have tried other brands and have hated their fit. Who wants a skinny stringy underpants that bunches up in your private area? I don't.

Someone has replaced my previous phone number on my rewards account with a strangers name and phone number, plus there e-mail address. When I was in the Georgia Mall store on January 9, 2015, my phone number that we used for 23 years would not activate and another person's name keep reappearing.

I was able to get his phone number, name plus after talking to customer service his e-mail address, which I was not impressed with the phone menu. JC Penny's need a better system just to address my account and concerns.

My next option was to contact the store manager, which was a fail. In attempt to contact the store manager several times at the store location that this may have occurred, the manager was not available, so in observation the store has poor leadership.

I feel with my gut that…