Jeep

I was in a car accident and I went to the Washtenaw Ave body shop in Ypsilanti to get my car fixed. Months ago, me and Julie got together and filed a subrogation against the at fault driver’s insurance and I submitted all the information needed to follow through with the subrogation, including my police report and my insurance cards.

But yet three months later the fascist manager Roger throws away all of my subrogation info and lies telling me I had no insurance at the time of the accident when I submitted my insurance cards with Progressive at the office , refuses to accept my subrogation, and then refused to work on my vehicle.

I am frustrated that that racist piece of trash Roger wasted three months of my time holding my car in the body shop and NO work was done on it at all. Since I…

2023 Wrangler JLU Rubicon 4xe - Jeep customer service case - 87899791

First visit for transmission leak: Fluid was noted on garage floor and on back end of transmission as well as braces and cross members Miles at visit: 3983 Date of visit: 4/7/2023 Work done: replace transmission pan gasket

Second visit for transmission leak: Fluid was noted on garage floor and on back end of transmission as well as braces and cross members Miles at visit: 4948 Date of visit: 4948 Date: 8/24/2023 Work done: replace transmission pan and transmission pan gasket

Third time transmission leak noticed: Miles: roughly 5300 miles Fluid on garage floor and on braces and cross members under Jeep.

Current miles on vehicle: 5597 Took to dealership 3rd visit for same transmission leak. They said it was residual…

My 2022 Jeep wrangler Sahara 4xe came with a bunch of defects including a defective windshield. When I took it to the dealership, they told me they'd fix it right away and today it's been 4 months already. The dealership won't answer me, Jeep wave (Warranty department) won't give me any definite updates, they've changed the date on me 6 times already and all I get from the warranty department is excuses and a bad attitude.

This is ridiculous and outrageous. What a most MEDIOCRE company this is

Took my Jeep Compass in for an oil change, first time since I bought it during pandemic. ), okay not a big deal, I'll repeat what I can remember. Returned at end of day to pick up my car after receiving a couple of calls (wut?

) that it was done. ). Then it wouldn't start (wut? ). Waited for them to jump it. They brought it around, I asked about a new battery since clearly the old one had been run dead. I was told by the service agent I "would be fine" because the battery only had 15k miles on it (wut?

I'm dumb but not stupid, that's not how car batteries work). He then asked how far away I lived, I said about 10 minutes, to which he reiterated I'd "be fine". SIgh. So I drove around 20 minutes to be safe, because battery charging, but I was running low on gas, so then I went home.

I got…

And I'm talking about all the systems all of the Jeep Corporation and Jeep Customer Care. Next comes the Lemon Law legal groups, the NJconsumeraffairs. USED to my dismay.

However the selling dealer is not to blame. I selected and bought a pre-owned Jeep. In any case, I sought compensation and some type of a satisfactory resolve from all of the aforementioned groups. and have not received any!!! NONE !!!

I will post this complaint, grievance, jeremiad or in plain English, pain in the ass problem with the BBB (just as another exercise in futility) But who really gives a shit???

I will like to make a complaint on Jeep dealer on ST Thomas US Virgin Islands, is it possible to do that here?

8/15/2023

I have a 2016 Jeep Sahara that has been in the dealership now for nearly 30 days. They have charged for repairs to my transmission for a total of 3335.00 and a day after picking up it was towed back to the dealership with the same problems. I have been Told I need new brakes, rotors, transmission, axle seals radiator flush throttle injection, brake flush etc. The dealership never returns my call, cannot repair my vehicle, and I am at the point of filling complaints with the Manager of the dealer and now you. PLEASE, someone help me here. This is unacceptable and Jeep should be ashamed of this Dealership. I have lost all faith in this Brand JEEP. I need help solving this problem ASAP. Nearly 30 days in tis dealership in the past month and I have spent over 20 days in another JEEP…

I have been having issues for almost 2 years now. Bought a new vehicle brand new from jeep in surprise 0 miles brought to me all the way to casa grande the brakes have had issues from day 1. I have many tickets been dealing with Josh district manager nothing is being done.

My 2014 Jeep Cherokee caught on fire at the dealership during the liftgate recall which there is currently no fix for. The dealership proceeded to put the vehicle outside for storage and the vehicle got waterlogged, there is now mold growing in the vehicle.

FCA customer care says the special investigation team needs to review, there is no person or number to reach them and no timeline for their investigation. This happened on 7/13 and I am still waiting on an update. I am irate!

There has been so many instances where I need to make an appoint to get my car serviced, and time and time again, they can’t fit me in until a month and a half later. Now my car cannot be driven, due to a major problem and I again cannot be seen at the service department until a month later.

What good is it to a buy a Jeep and then be left carless for a month? This is ridiculous!

My name is Deborah. I purchased a 22 Compass in February with 3000 miles on it. I totally fell in love with this vehicle, it ran like a dream as new vehicles should. At 5000 miles, the engine started running rough and the transmission started shifting hard.

I took it to a dealership per the recommendation of Jeep customer service who opened a case and said it had to be checked by a certified Chrysler technician who then checked it out and they did a software update to fix a shifting problem between gears 1 and 2.

When asked why as an owner I had not been notified of this software update, they told me that the only way to find out there is a software update is when you take it to a dealership for something else. After the return of my Jeep, the transmission shifting became worse.

When I…

R. Since May 15, 2023, he has not been able to get out of the dealer because the Jeep running shuts itself off and locks. At the end of May I returned it to me, I ran it for 3 days and they took it again for the dealer.

Until the letter of this date they only answer me that they are testing it. I don't know how you can help me, thanks.

I have been waiting several months for my part order. ) or Juliet Russell. I would call office during my work hours and the phone would just ring and go to voicemail although there is a secretary sitting on the left side.

Three weeks ago I reached Frank parts manager, he stated part arrived, they were working on getting me a rental car they will call me back at 2, we’ll, still no call, no text, no messages left on voicemail. 215 840 8021.

The deflector was put on incorrectly, each time I wash my car, the deflector comes off, and scratches is on the hood. Why am I not getting service, return call, messages based on Jeep error? Again Jeep mistake. I’m still waiting for a check for my lamp that I purchased and Dave Ronny stated he would “get a cut check”.

Why is the part there and I…

I bought my 2021 Jeep Compass band new with 10 miles on it. I emptied my savings account to purchase this vehicle. Within the last year, I have had a series of issues with the vehicle to include several battery issues/replacements, hose replacements, electronic throttle housing,.

The most recent problem includes the vehicle overheating with no explanation, service engine/transmission light on, electronic throttle warning all has occuring sporadically. This issue has not been consistent, but instead sporadic. 2 weeks ago the car stopped going above 30 mph and started jerking.

I called Jeep over 2 weeks ago to ask fr help with the issues. I was assured that a corporate representative would be involved. I was told I had to pay a partial payment for towing, as the nearest dealership did not…

Jeeps been at dealership many times. Now after 2 wks they tell me it needs a new motor. We took it there for a burned uo starter.

Every time there is a recall, unless its a software update, Safford Jeep of Fredericksburg, VA will refuse to do the work because they cant make money off of the repair! This is a factory recall and because you purchased the vehicle with a problem you cant get it fixed because they have to do it free of charge!

Got to be kidding me. Jeep went down the toilet years ago, but we thought now a foreign entity owned it, it would improve to sell more. Nope. They need some management that understand if you take care of the customers, even if its a crap vehicle, they will continue to come.

Honor your vehicle and the sale, take care of your customers!!!

This is an account of a personal experience to the lack of caring or training in customer service. The poor sense of responsibility and compassion from the person that took a job to serve the public. I have a 2021 Jeep Cherokee Trailhawk with 33137 miles on it.

This is my second Jeep Trailhawk and I love the vehicle. My wife and I live near Phenix Arizona. We left Arizona traveling to the upper UP of Michigan. We made it to Santa Rosa New Mexico when our Transmission went out.

We had to be towed two hours to Amarillo Texas. We have AAA and were told we had to go to the closest Jeep dealer, which was Texas Dodge, Chrysler, Jeep and Ram in Amarillo Texas. U. (Power Transfer Unit) on the transmission.

The service advisor (Ivan) said it will be several months before the part is available.…

I took my 2017 jeep limited Cherokee to Flagler Chrysler dealer in Plam Coast Floida For 90,000 mile service and reported a small oil leak . I was told that the oil pan needed to be replace that the oil plug was not factory and oversized and will not tighten and bolt and pan is stripped.

I ask the dealer to save the old oil pan which he did on furture examination I realize that the bolt is not stripped and tighten property. I have the orginal oil pan in my possession to prove my side of the complaint.

The dealer manager Jim Peacock will not resolve this issue and states that the oil pan nut head is a different size when they know that there is nothing wrong with the threads on the oil pan bolt. 65 to change out a part I didn't need total scam.

Hope you can assist me in overturning this…

Upon arriving at the dealership, I was assured that everything would be prepared and ready for a smooth transaction. However, this was far from the truth. To my dismay, I ended up spending nearly 2.5 hours waiting, enduring a series of inconveniences and encountering gross incompetence along the way. The finance department displayed rudeness and a complete lack of competence, while the so-called "sales manager" exhibited inexperience, rudeness, and a condescending attitude that is utterly unsuitable for a role in customer service.

Furthermore, the delivery of the Jeep itself was marred by negligence and a total disregard for customer satisfaction. The vehicle arrived a staggering 4-5 hours later, despite the fact that I live only 30 miles away. To make matters worse, it had accumulated 68…

Very poor service dept. jeep sat for 4 days and no one returned calls. Forgot to replace parts on vehicle they took off during service. 00 and didn’t complete work. Service manager didn’t even return call, service department didn’t even apologize for any inconvenience.

Took them 7 days to service vehicle. I have been taking my vehicle to this facility for 10 years and never experienced this level of incompetence.

On Feb 24 2023 I took my 2021 Jeep Grand Cherokee Laredo, with only 1407 miles on it, into the service dept of D'Ambrosio Auto Gp, in Downingtown, PA because the cruise control module quit working. After diagnosis I was told that a part had to be ordered because the cruise control module was not working.

I no longer have access to my cruise control. I started getting lights on my dash screen that I did not recognize and the reason I took my Jeep in for svc. Allegedly a part was ordered but to date I have not rec'd any satisfaction.

On Tues (I believe), April 4th, I checked with the svc dept only to find that the part was not available from the manufacturer. I called Cust Svc at 1-800-334-9200 and spoke to a CSR named Linda. Linda assured me that she would put an expedite on the part but…

The jeep 2014 I purchased is a lemo same major repairs multiple times and over 90 days

I am having major issues with my 22 compass trail hawk. Issues started with Radio volume. Went from that to back up camera the overall functionality for radio to then having issues with dashboard display and breaking issues and car shutting off.

Also shifting really hard daily. The breaking system has almost caused me to wreck. Now I am locked out of car and can’t even drive it I have been put off my dealerships and was told if they have a loaner on my next appointment they will try to address issues.

I do not feel safe going anywhere in my car and I was locked out of it on a couple occasions. I just want out of it.

I have a Jeep wrangler unlimited 2020. 3 of 4 doors have bubbly paint job since July 2022. Quincy Illinois little jess motors have took pictures twice and have not submitted my claim. I believe they are dragging there feet.

Somebody needs to light a fire under them to do therejob. Anything you can do will be appreciated

Hello

We took our Jeep Grand Cherokee to Stoneridge Jeep in Pleasanton CA three weeks ago to be fixed and they have not even looked at it yet.

I have called them more than a dozen times and they tell me every time that they will call me back in one hour. No one has ever called me back.

When I speak with the service advisor, he has now clue as to what is going on with our vehicle and he always has to speak with some other guy and he will call me back.

We are renting a vehicle to drive around in and it is getting very expensive.

We are disgusted with the service from a so called reputable Jeep dealership and we would like someone to help us with our problem.

Thank you very much for your time and help. Al Young 801 913 1072

Called to get assistance with my Jeep that has been in the shop 3 times in the last 3 weeks.

Got assigned a case number and waited to be assigned a case worker. Called today to follow up, and I am completely disgusted with the customer service from who says he was the case worker.

He didn't say anything when he picked up the call, til I said hello. He sounds high as a kite. "Oh snap this is mine" after I told him my name. I asked if I can get a different case worker, because he was so worthless and unprofessional. He said "it's not like I'm trying to put it off I just didn't see it" I told him my concerns and he said there's nothing he can do bc they're saying it's fixed. I contacted y’all to advocate for me so I don’t pick up a car that isn’t fixed for the 3rd time. I spent $750 on…

it don't go everywhere

Radio on my 2020 gladitor sport s is always losing time on and sometimes just shuts off. Have had radio replaced but still has the same problem , every time I take it in for service I tell the dealer about it but they say it electrical and jeep knows about it. I have had the vehicle for 3 yrs now Help me, I'm afraid they will tell me its past warrenty.

C. has incompetent service technicians. Broke the center caps on brand new rims during tire rotation said they weren't responsible for aftermarket rims. 00 and they broke them. Charged for oil change that we were told when we purchased vehicle it had lifetime oil change and tire rotation.

They need held responsible when people purchase a 48,000 car from their dealership.

My Jeep SRT8 Cherokee has been there for 3 weeks. I've been told twice the wrong parts were ordered on different items. I was also told it would be ready monday, 19 Dec, it wasn't. Then today, 21 Dec 22, it would be ready before noon, it wasn't. When I drove down there at 4pm to talk with the service manager it still wasn't done. I asked for the manager previously on the phone but was never put in contact with him (this is why I drove down there). The GM just happened to walk in a salesmen I knew introduced me and I told him about the bad service and lack of communication with his dealership.

He then told me he was new, and they handled about 2,500 customers a month and a small percentage of them have issues, and unfortunately I fell into that category. There was nothing he really could…

Galeana Chrysler-Dodge-Jeep (14375 S Tamiami Trail in Fort Myers FL) serviced my 2017 Jeep Grand Cherokee on two different occasions, each time acknowledging they checked the rear differential, not properly securing the fill plug. I drove the Jeep 7 times since the last service, with no one else touching it during this time.

The unsecured fill plug was released and the fluid drained, ruining the entire unit. They accused me of causing this issue. When I spoke with Customer Care, they said Galeana denied ever touching my differential. I informed Customer Care that I have invoice/receipt CHCS840062 and CHCS894389 that proves they lied.

They both show the differential had been touched. Once by tech 7112 and the other time by tech 742. Galeana had the nerve to charge me $190 for this…

I bought a new gladiator January of 21 the dealership I bought from changed out my factory wheels with aftermarket wheels from my trade in I bought the new truck for a move from Ohio to Florida a week after purchasing the vehicle on the drive down in Tennessee the driver side rear wheel flew off causing thousands in damages tow bills etc I got the vehicle back on the road made it to Florida about 80 miles from my destination when the passenger side rear wheel had worked loose broke 2 studs off on the side of the road again used the sos button for help i sat 17 hours before they finally decided to tell me to contact my own tow truck so

no help with sos service was towed to a local jeep dealership another tow bill were sat for 3 days waiting for them to even touch the vehicle I slept in my…

Worst place I ever bought from. What should have been a 2 hour transaction turned out to be six hours plus. Salesman went home after 2 hours and didn't say a word he was leaving. (Mark) Finally made it to finance office to sign papers, Jan was ONLY interested in selling a $5,000 warranty!

She even forgot to give is a temp registration card. She also said Chrysler might not honor warranty since we live on a gravel road. 00 warranty. The next day we were rejuvenated, decided to make the 50 mile trek and cancel the warranty and have someone walk us around the new $47K Grand Cherokee which a salesman named Brandon did.

Prior to that we knew little about the vehicle, Mark wasn't interested in showing it's features. He (Brandon) was the ONLY positive point of the dealership. Another sales…

Meadowland of Carmel jeep service dept has my 2014 cherokee limited back for repair for the 3rd time since august. It was making what sounded like something scraping which turns out it's transmission related. I october they had it for over 3 weeks, replaced some parts but they noise continued.

They have now had it for over 2 weeks and supposedly waiting for another part. The question is way wasn't everything found it one time. If I don't call them I got no updates. Absolutely the worst customer service.

I BOUGHT A NEW JEEP JET LIBERTY LIMITED WITH A MOPAR MAX WARRANTY, THE PROBLEM IS SINCE3 STELLANTIS TOOK OVER THE LOCAL DEALERSHIP HAS LIED, MAKE UP REPAIRS NOT NEEDED, CHEATED ME AND MOPAR, The Dealership could care less, Cole-Chrysler-Jeep of San Luis Obispo, CA has now defrauded me, my Bank and MOPAR as they put used DEFECTIVE PARTS ON MY JEEP AND LIED ABOUT IT NOW THE JEEP IS TOO DANGEROUS TO OPERATE I WOULD NEVER EVER BUY ANY JEEP PRODUCTS

Hi, I am not able to use the remote control of my Jeep Cherokee which I re-subscribed around June or July of 2022 and is valid for a year. Please help me solve this because it's winter and I cannot warm my car remotely which I need for work.

Your quick assistance is much appreciated. Thank you.

Nelson M. Villarin, Jr.

My drivers side headlight was starting to go dim and yellow. The service sept at Deery Jeep in Waukee iowas quoted me a cost of $750 to fix.

Leased a Jeep from JeepOnly in Las Vegas in 2021. Difficult getting ahold of the service department as my Jeep is experiencing issues with the DEF Sensor & Filter, along with a couple electrical issues where it will not start. I am active duty military as transferred to New Jersey. Contacted Lucas Jeep Dealership for help & acquire a loaner. It has been two and a half months. They also do not have a “schedule” when next loaner is available. Wasting time and causing headaches since my Jeep has issues starting. Final complaint, Lucas Jeep charged me for oil change when I had one more free service left. They let this be known after work was completed. $273 for an oil change I was not expecting to pay.

Please have better customer service, I do love the Jeep family.

I have been dealing with jeep customer service regarding my 2012 jeep compass since late February/early March. I initially asked to be reimbursed for a crossmember I replaced before knowing there was a warranty on it for where I live.

A warranty that wasn't made public knowledge, that is shady in itself, but moving on. I was asked to send in necessary documents and did so. Then asked to go and have it checked over by a jeep dealer to make sure it was safe.

I had been trying to get my to pass a state inspection for months but was told at one point i should scrap it because it had to many issues (the crossmember was good). After being denied once for not having that letter of inspection, I sent it in with a letter from a jeep dealer who wrote up a letter stating the crossmember had been…

m. Please please call me

Our daughters Jeep Renegade, 3 weeks out of the 35k warranty, the radiator went. No fault of ours b/c after 2 weeks of the dealer trying to get a new one, the new one came in broke in the same spot. It is faulty.

We were able to get someone to talk to us but it wasn't easy. Promises for phone calls were never kept. Just a very bad experience. Before they could even test it out, the ENGINE WENT! Yes it is covered under the power train but it has been 5 weeks and not one would will call us back.

They have red, nasty case managers who don't calll. They follow in the rude nasty supervisors lead. Everyday we are told someone will call in the next 24 hours. No one calls. When they do, they do things like call numbers that we have told them multiple times are Not good.

We have been giving them…

Where do I begin!? I purchased a jeep gladiator on 5/28/22 from Chrysler Jeep of Somerset, Ma. On 6/13 the piston on the right hand side broke to the roof. I reached out to the sales dept. manager, Wayne Walker, and he told me to get it in to service sooner rather than later so they could fix it..

I was away at the time so my hands were tied with a broken piece. On June 15th I told the sales manager, Wayne, that I was heading down that way for my car to be looked at - but once I got there the service rep Justin, expressed to me that they were closing as it was almost 5.

Now had this been told to me when I originally reached out, I would not have wasted 45 mins. " Justin then told me not that they want their clients to go elsewhere but I could always go to Jeep of Attleboro or Jeep of…

My Jeep Grand Cheroke Overland has been an overwhelming disappointment! My auto Stop/Start feature failed a month after I got it. The dealer had it for a week trying to fix it. It still after getting it back never worked right.

Going to another dealer never were able to fix it either. Jeep never told me about them cheating me out of my Jeep Wave. My latest problem the dealer had it for 4 weeks not being able to repair. No rental, no loaner no vehicle and walking with a sore knee.

Placement of the light control keeps getting bumped by my knee. Things keep falling off the back coat hook. Sunlight keeps hitting me in the eyes reflecting off chrome on the front dash board. The 4 wheel drive is confusing and not very controlable.

The front passenger assist bar is in the wrong place,…

leased a 2018 jeep wrangler sahara JL- lease ended in 2022 bought it for 30,000 in May 2022. One beautiful day while driving, the jeep started stalling and every light on my dash came on= engine, stability control, triangles with exclamation points, etc.

It lit up like a Christmas tree. I turned car off and back on and all lights still lit but it was drivable. Fast forward 1 week with dash lights still on I brought it to a service station- they hooked it up and said random cylinders were misfiring but couldnt tell me which ones.

Brought it to a 2nd service station who also stated same but suggested i bring it to Jeep as it is something with the control box and electrical. Brought toJeep end of June 2022. Went until after July 4th with no car or loaner.

Car was supposed to be done the…

We have bought Jeep Compas model S top version 2022 model from PPS Moters JP nagar Bangalore on 9th April 2022. There was an error message showing ‘4 WD system service ‘ at 1975km of drive. And I have communicated the same to showroom and they send me to PPS Service Statin Electronic City, Bangalore. They said, there is no issues in using the vehicle and can be rectified while giving for service. On 13.06. 22 I have given the vehicle for service and it took about more than 2 weeks to get back the vehicle. After 500km of drive it’s again showing the same error, 4WD system service. Again today I went to service station and same service advisor told that while driving 4wd system used due to that it broke again. But I am pretty sure that I haven’t used it.

And one more thing , I haven’t…

I have had my jeep to Crowley jeep of Bristol 2 times now. Both for the same issue. My start stop function isn’t functioning properly. When I bring it in they say it needs a new battery I have swapped the battery 2 times (within a month each time) and the same issue occurs.

I am now on my 3rd service apt scheduled and have never been offered even a rental for the inconvenience of this Experience. The second time they had the audacity to try and charge me. To tell me my brand new 1 month old battery was dead and that was the issue. Same response as before.

The service tech even told me there is only 1 battery in the vehicle when I know there are 2. I’ve asked why something would be drawing on the vehicle and killing a battery in a month and get no solid response or answer.

I brought my jeep in to have a diagnostic done. I was having trouble with my traction control. I had first brought it to my local auto shop and they said that I had to bring it to the dealership because they did not deal with traction control models.

They also told me that there was a O2 sensor error showing up for one of the sensors. After having my dealership look at my car my service person told me that I needed to repair the sensor and that I had a water pump leak.

He told me that he would need to order a part for the water pump and that the part would not be in until that coming Wednesday. At that point I had asked him for the repair cost to be sent to my husbands email.

He then sends a cost for the sensor and water pump. I had given him the OK to get the water pump ordered but did…

We went into the dealership with the intent of leasing or purchasing a Jeep Grand Cherokee. I needed a vehicle with a tow package. We mentioned this several times to the salesperson. He showed us a vehicle with a tow package on the computer screen, we decided to lease the JGC.

They pulled the car around and we asked if it had a tow package. We were assured by him that it has a tow package. No one showed us the monroney sticker. We went to move my camper and the SUV did not have a tow hitch!

I went back to the dealership and told them the issue. They gave us a loaner to move our camper and promised that they would install the tow package. I've tried speaking to the managers and I was told that because I didn't have anything in writing, they would not install the towing package.

Every…

I purchased a Jeep Renegade Dec 2021. I just discovered that I had no spare time and/or tools to change the tire having a flat tire today. I never heard of such. 00 for one tire. I was not told that when I purchased the car. not happy with that.

I love the car, but with not having the right tools, I feel that should not have happened. that goodness I did not have a flat tire. Please advise. Thanks 678-371-1068 phone. you have the email address above.

I put my Jeep Grand Cherokee in for warranty maintenance and I am on day 51 waiting on parts. Chrysler Corp has connected me with a customer care specialist and he hasn’t done anything other than take vacation. Disappointed in Chrysler, first non-ford I’ve had and it has turned out to be a big mistake.