Bought a 2016 jeep patriot not even two years old and the paint is peeling off brought back to dealer ship and they confirmed it was a bad paint job and jeep will not go good for it this show how jeep stand behind there product the dealer ship is standing up for me but jeep is a bunch of crooks
Name: Ms. KYNDRA J WOODS Address: 8160 VETERANS PKWY 1016 Columbus, GA 31909 Daytime Phone: (470) 262-5040 Evening Phone: (470) 262-5040 Fax: None Provided Email: SUNSHINENOEL2010@GMAIL.COM Business Information Business Name: Murray Chrysler Dodge Jeep Ram Superstore Address: Starke, FL 32091 Phone: (904) 964-3200
My initial experience with this company was awesome. I turned in all the required documents to get pre-approved the vehicle I desired to get which was a 2015 jeep Cherokee limited. I put the money down to hold the vehicle which was $250. I was told when I got there all I had to do was pay the remaining $750 and the vehicle was all mine. I get down there on 1 November and I'm told the vehicle did not work right and was sold to someone else instead. I was confused by that. I was…
I was sent a survey on how my experience with Jim Cogdill Jeep Dodge-Knoxville, Tn. I answered with very unsatisfied on many of the questions. I have had no feedback from anyone about my complaints, the first being that I was LIED to by the salesman who isn't employed there anymore, first name "Brown".
I don't have the features I was promised. I am deeply disappointed that my Jeep does NOT have the BLINDSPOT ALERTS. They are very needed as there are SO MANY IT IS DANGEROUS!
Also, because of my height, I could NOT buy the Jeep I WANTED. That is DISCRIMINATION.
We inherited a 2012 Jeep Cherokee SRT 8 in November 2016, through the passing of a longtime Chrysler employee. At the time of inception the vehicle at just under 33K miles. Within a couple of weeks of inception, the vehicle had to have a new starter installed.
The cost came at us at over $1100. Within a month and half after that, the water pump went out. Once again, over $500 was shelled out. The brakes cost us $800 to be replaced. The mechanic also mentioned that the grease boot needs to be replaced, another $600 estimate.
We recently had the check engine light come on. When it was hooked up to the scanner, it indicated a tune-up was needed. We took care of the tune-up only to have the check engine light come back on. Now they are saying that cylinder 3 is misfiring.
All of this in 10…
I sold my 2014 Jeep Grand Cherokee to West Covina Chrysler Dodge Jeep in May of 2017. About a month later I started to receive from the Metro Express Lanes that I was driving in the toll lane without valid Fas Trak transponder. I contacted the dealership and they told me to text them the bills and they would take care of them. Here we are now in Sep and I am receiving 7 notice of Delinquent Evasion notices.
I just tried to contract the dealership 9/11/17 and they are telling me it is my responsibility since the name on the delinquent notice is mine. What in the hell kind of customer service is this. Why do I have to waste my time to straighten out their problem? I have sent five of seven, I can't upload any more pictures. I would like this issue fixed ASAP
My parents and I decided to lease a Jeep from Holland Michigan not one jeeps but two jeeps from Holland Michigan. The service people were nothing but terrible to me making me wait at least 10 minutes before taking my jeep. They always act busy my opinion is you should help the customer. Every time, they told me they had no loaner cars, and couldn't take me home keep in mind I work third shift but when I went inside one of the service people got me a ride. They have made smirks at me, and ever show favoritism to skinny people even giving them coffee.
I never got offered anything. They have messed up my jeep so much that I know drive to kalamazoo Michigan to get my oil changes Hayes jeep is wonderful takes you in right away, and makes you feel welcoming. I even went out to Crown motors and…
2L engine, cold weather group. No mopar part for brake controller or tow mirrors. Only available for Dodge trucks. Jeep told me if I tow 3,500 pounds my warranty may be voided; if I installed brake controller that too could void warranty if issue could be traced back.
com say I can tow 4,500 pounds and no one supports this? Ohio law says anything over 2,000 pounds needs the brake controller.
I took 2010 Jeep Compass to Normandin Chrysler on 8/12/2016 for sensor problems and, and anti lock button turning on. I get a call from service advisor that when I purchased jeep 2011 jeep had wrong battery that caused sensors problems.
My warranty ends 2/2017 but doesn't include battery warranty. 00. Because I have been driving with 84 battery instead 86 battery. Should I write a letter to dealership or should I just forget it?
I bought my jeep (used). I loved it at first now it every other month in the garage. First I noticed the tires were wearing funny so when I looked the inside was all belt. So I got new tires, Then went back cause the lower control arm broke this has broke few times now. Needless to say I have been getting new parts for this jeep for a few years now. I dont think that is right. I even went to get new tires again they gave me my money back cause it hasnt been a year yet.
Something is wrong with this 2007 jeep compass and I would hope that someone would do something about it. I have gone a few times and spent 500 bucks at napa or advanced auto for the front end parts. They I take it to go get a front end aliment cause that was way off they would not do it cause something in the front end was…
In 2012 I paid approx $44,000 on a 2011 jeep. Sometime back the metal on the wheels began to corrode, when I called jeep I was told that my warranty was 36,000 miles or 3 years when in fact it was 5 years 100,000 miles which they admitted when I corrected them.
They said this car had multiple owners? I am the second owner and the warranty was transferable so I'm not sure what was meant by that. I have been told now to check with my Jeep dealer to make sure that the corrosion was not caused by salt?
So, driving an SUV in the snow voids the warranty? My dealer told me today that the wheels are not covered as my warranty is now changed back to 3 year 36,000 miles. When you pay this much for a vehicle you should not have to replace the wheels every for years due to a manufacturing defect.
On 2/15/16 Texas Dodge in Amarillo, TX started repair (jeep has lifetime power train warranty) on my 2008 Jeep Patriot (1J8FF28W78D663754). Approximately one month later on 3/14/16, I got the vehicle back. They had replaced the transmission, clutch, and throw out bearing. On 3/18/16 ,while starting to drive the vehicle to Colorado, the vehicle began to slip out of gear into neutral (shifter on it's own popped into neutral). On 3/21/16 I took the vehicle back to Texas Dodge. On 3/28/16, after driving the vehicle several times, Clint - the Service Mgr., and Kyle - the repair technician, told me there definitely was a problem, but they could not fix it (Kyle said he did not have the expertise or the proper tools).
Clint then told me to take my vehicle to All Star Dodge (other dealer in…
We purchased a 2014 Jeep Grand Cherokee Overland model in 2014 and was sold to us by Vicksburg (MI) dealer. September 2014 the jeep was in a body shop to repair some scratches and the shop showed us where the rear driver side window (in the cargo area) was not seated on to the frame tightly and there is a gap between the frame and the window.
The dealer has been delaying repairs to this since we reported it in October 2015. We just want it fixed. We have the new car warranty and we purchased the Chrysler extended new car warranty for life. I'm ready to file a complaint with Jeep corporate if this is not fixed soon.
I purchased this 2014 jeep compass from Hollywood Toyota about 6 weeks ago. I started smelling a slight burning smell about two weeks ago and it got a lot stronger this week. I haven't been driving very much. So I just ignored it. On Thanksgiving I drove a few miles on the freeway to dinner, and parked in a garage and smelled a strong burning smell when I parked but thought it was another car in this big garage. when I left and drove home but smelled something again. I brought the jeep to the Toyota dealer today. They opened the hood and found that the duct part came detached and was melting in the space under my front windshield under the hood.
I had to go to the jeep dealer in Glendale to buy another duct, I paid 112 dollars for this part. Both the Jeep dealer and Toyota said the car…
On June 16, 2015 I took my 2008 Jeep Liberty to the Antwerpen Jeep dealership on Baltimore National Pike to have my Ac/heat serviced, I told the receptionist the heat wasn't hot and the Ac wasn't cold. Later that morning I got a call from the receptionist asking me was there anything else on the Jeep that I might want to get serviced, I told her after the Ac/heat problem has been fixed to give the Jeep a multi-point inspection and advise me of what I 'll possibly need. I received a call that evening stating the Jeep was finished, I ended up paying $2110.21 for a new water pump, six spark plugs, a coolant dye to let me know if there were any leaks and a refrigerant charge to my Ac. I got off my night job and picked the Jeep up at the Jeep dealership and drove home.
On the way home as I…
I bought a 2012 Jeep grand Cherokee from tupelo auto sales who was an authorized jeep dealer in Tupelo ms. When I purchased the car I was told that it still had power train warranty as well as basic warranty until May 15 2015 or 36,000 mi. The car had 22000 miles at time of purchase and now has 30000 miles which should make it still eligible for warranty. I paid 23.500 for the car. I went to go have 4 recalls fixed yesterday in the car at the same dealership I bought the car from... While i was there I looked at the 2015 models of the grand Cherokee limited's. I decided I wanted to trade up as I only owed 18.000 on my current jeep.
We began the paperwork process with a car fax on my current car and the dealership learned the current car was listed as a manufacturer buy back/ lemon... I…
I bought a 2014 Jeep Latitude in February 2014. Within this year we notice that it jerked when changing gears. This is an automatic transmission. We got a recall notice and took it back to Winter Haven Dodge Jeep where we purchased the SUV. They made some adjustments and now sometimes while we are driving the car will stop and we get lights on the console that tells us to put this vehicle in park and engine lights and other lights light up the console. We took this back to the dealer and they worked on this again.
But it is happening again. We took it in this morning and was told we do not have an appointment so drive the car anyway. We drive the interstate everyday and if this happens going 70mph it could cause a very bad accident. This concerns us very much. We asked to speak with a…
I recently purchase a 2014 Jeep sport Cherokee with 18,800 miles on it. The jeep was making a noise when I started it (sounded like something loose underneath. Then every time I stepped on the gas to go the Jeep would jerk.
I was at a stop light and put the car in park waiting for the light to change (on an incline) and the Jeep moved forward them back. I took the Jeep to the service department and I was informed the transmission was gone.
I had to Jeep for 10 days. The service department (Mike) helped me out getting a rental. I have no complaints about him he was wonderful. They got a brand new transmission in 1 day and returned my vehicle in 2 days.
So far so good, must admit I called the gentleman that sold me the Jeep and I did not hear SORRY at all. Just if I needed anything to let…
The door panels on my 2006 Jeep Commander are self destructing. I've read many complaints about this on several web sites. Chrysler should issue a recall and fix the door panels as it is a major saftey issue trapping passengers in the car in case of an emergency. I have been to my dealer and they want over $600 per door to replace the entire door panel, and they don't know if the issue has been resolved with the replacement.
An after market fix is available for almost $400 for all four doors, this should be a Chrysler/Jeep responsibility. This is the last Chrylser product I will purchase unless some action is taken by them.
Why is it that no one can directly contact the CEO of Jeep Chrysler? What is Sergio Marchione hiding from? I have invested $23,00 in a 2008 Jeep Cherokee Laredo that has on two ocassions refused to start and had to be towed back to the dealer, ABC Motors in Valley Stream New York. The diagnostic equipment used by the mechanic revealed nothing. I am now apprehensive about putting this dangerous car on the road. I purchased the car thinking that the 4 wheel drive would enable me to drive through snow drifts when I drive to Ohio six times annually.
Since I drive alone I need the security of a safe auto.
I have never owned a new vehicle before. I did research an I heard a lot of good things about Jeep an the people I talked to said they wouldn't own anything else. I made the decision to go with a brand new 2012 Jeep Liberty. The first few months everything was great it rides nice, did well in the snow, it uses some gas not a big deal.
The check engine light came on less then 7,000 I believe an a coil had to be replaced.
Recently the air bag light came on when I brought it in they said it was a airbag censor an they had to order it an bring it back in. Before I could bring it back in the 2wd, 4wd, 4low, and said ESCOFF all came on at once. So when in I took it in to get the airbag censor fixed they told me the 4X4 transfer case is bad on it. They had to order the part an I needed to bring…
i bought a 2013 jeep wrangler unlimited sport in 03/04/2013 i drove it only 3500 km and when i use it off-road in 29/04/2013 for the first time with normal and easy off-road i got a clutch smile and smoke,i brought bake to the agent (Dhofar Automotive ) in Muscat-Sultanate of Oman the told me it is not under warranty and it is not with my car only so
many customers are facing the same problem and as the came out the reason is WE DON'T KNOW HOW TO DRIVE!!!!!!!!!!!!!!!!!!!!!!!!!! Is that fair??????????
My mechanic informed me that the catalytic converter needed replacement and since it was still under warranty thru Jeep/Chrysler it would be in my best interest to have Chrysler evaluate the codes that indicated to him it needed replacement. m.
I was informed that the engine had to run for a few hours then tested on the computer, simulating actual driving, then it had to cool off and again be tested on the computer.
First, there was a misunderstanding with the codes that my mechanic did not clear from the car's memory/computer just so that the Chrysler mechanical could view the codes. Jeep/Chrysler's mechanic reported to me that because the spark plugs presently in my truck were not manufactured by Chrysler, I would have to replace them with spark plugs suggested by Chrysler.
I refused…
I was driving home at 60-65mph from Baltimore with my cousin, fiancé and aunt when I hit a minor pothole. The entire steering wheel/front section starts to violently shake and I was unable to stop it until I stepped on the breaks and slowed the car down to almost 25 mph ON THE HIGHWAY and almost drove off to the side of the road.
This happened 4 other times following that incident in a matter of 2 weeksâ time.
Finally I called the dealership where I purchased the car. They told me it was the steering dampener and that I would have to replace it. They also told me that I had to pay for the part, even though I had purchased an extended warranty from them.
I was told that this was very common on Jeeps and although there have not been any reported deaths, I am positive this will one day…
I am the owner of a 2006 Jeep Grand Cherokee that has the plastic breaking around the door handle rendering them useless. I have looked on many Jeep forums and this problem seems to be happening on many vehicles yet there has been no recall.
It is a safety hazard since you can be stuck inside the vehicle in the case of an emergency. This problem needs to be addressed since the damage is not caused by abuse. Jeep seems aware of the problem. I have been to three different dealers who all know about the issue.
Something needs to be done about this problem.
My vehicle has 110000 kms and I have replaced two of the major suspension components. I do not drive this vehicle off road which is why I am not happy with the performance. When the link failed the tires worn severely on the inside of the tread. 00.
For the first month I diligently checked the wear pattern with my tread depth guage. There was no visible abnormalities showing. I was approached in the drive through lane by someone who informed me my tires where sitting at what he thought was an odd angle.
When I arrived home I investigated and found the same inside tread wear pattern as before suspension changes where made. This time I found two more components that are out of spec and showing major wear. Over the last 25 years I have been a faithful Plymouth, Dodge and Chrysler owner.
My…
Just paid $250.00 on 2-13-13 for labor on my 2008 Jeep Grand Cherokee for sunroof drains were clogged and sun roof glass out of adjustment. I would like to be reinsurst for the labor on this matter, since I only have 49,000 miles this should not have happend. I think my jeep had this problem when I purchased it new. The water was draing in my car on a heavy rain day..
The water was leaking all down my front windshiled, down my dashboard and on the rugs and seats. My interier was soaking wet. The dealer fix the problem. On 2-15-13 I went to use my cd player and found it was not working, I am sure the water got into my cd also.. I would like Jeep to pay for my CD to be repaired. In the past I have paid for Labor on many weard breakdowns and I never complained about it, but now with the CD…
In September I bought a used 2012 Jeep Wrangler Unlimited Sahara from Johnson Dodge, Chrysler, Jeep in Meridian Mississippi. When I bought the Jeep I specifically checked to make sure it had hands free phone service and, sure enough, the radio had the hands free icon. Since you have to sync your phone to the vehicle in order to check the service, it is not feasible to check it when you are in the process of buying the vehicle.
You can imagine my displeasure when I found that Jeep installs radios with âdummyâ buttons. There is no phone service on the radio in my Jeep. The sales lady never mentioned that when I was buying the vehicle.
I bought a Liberty when they first came out. I can guarantee you that I probably sent 20 people to your showrooms after I told them how good that vehicle…
I am rural mail carrier & I purchased a 2013 right-hand drive-door Jeep. This is my 3rd Jeep so I thought I would be very satisfied. I have not even had the Jeep a year & the transmission started slipping. I made an appointment for Dec. 2, 2014. They looked at the Jeep & decided it needed a valve body in the transmission. They ordered the part & after a week called me to bring Jeep back there Dec. 9, 2014. I waited at the dealership from 9:00 am to 5:00 pm. At that time they said they were finished & handed me the invoice (since it is under warranty), they almost forgot to tell that the Jeep still had the same problem after the replaced the valve body.
The service manager, David Carpenter, told me it would be ok to keep driving the Jeep on the mail route while we waited for some more…