jetBlue

JetBlue Airlines. I write to complain about the very poor customer service that I received aboard your flight in March and April 2024. I travelled JetBlue flight 2220 from London Heathrow to New York JFK on 26th March 2024. Flight time 07:25AM.

I arrived New York JFK at about 12 noon. Was scheduled for JFK to Houston IAH for about 1:30 PM. With nothing delaying me but only very long queues through immigration and security to connect ny Houston flight, I got to the gate and the door was closed.

I ran frantically, could not even do any toileting at the airport. Staff at gate said, the door is closed, that I had to get on another flight. I was directed to Jetblue customer service counter. Staff couldn't be of more help than to put me on their flight for the next day.

It meant 24 hour wait.…

A family member of mine had tickets and the flights got cancelled because jetblue pulled their planes from flying out of Burlington VT. It's been over 3 months now and they haven't got their refunds yet. They have been called multiple times including the bank the credit is through. And still no refund.

JetBlue refuses a refund to original for of payment (requested due to medical emergency) for one of their most expensive if not the most expensive (Mint) fares. The chat advisor claimed that there was no escalation bath. No contact center management supposedly exists for this airlines...

Tania who works at the help desk did everything but help. She was nasty and assumed my nationality seemingly degrading me and was beyond rude without explaining the paperwork/documentation required to enter the country. This is also Jet Blue’s fault.

How are you going to sell tickets to a consumer and not provide them with all of the information and sources? Another terrible experience #JETBLUESUCKS

Dealt with the most rudest customer service agent thus far named Sandra (she refused to provide her last name or an id#). 23) an hour before takeoff. 9 for 735pm. Got a delayed text at 630am. Called to speak to a rep to be "pro active" in case the flight gets cancelled again so i can maybe reserve a seat on a later or different flight, and this person did not do anything to help.

The moment she answered the phone was just straight attitude. When asked about compensation for a rental car if I had to drive to my destination.. " I asked for a manager, she said there was no manager, she was the highest to speak to, she was the escalations dept.

I ask how is that when I just called for a red rep. Again I asked for a supv or manager.. There is none she said. So I've missed a day of work so…

Flight was to depart at 3:30 notice of delay was 3 mins had to get new boarding passes only to be delayed again. Boarded plane at 8 pm only to be told we had to get off due to un for seen circumstances.

Continued to tell us to get our luggage at the designated area and do not go to ask for help there's nothing they can do. No flights for following day . Had to drive to Miami in order not to miss cruise.

I called compensation department for them to say nothing they can do it was due to weather. I guess that's going to be the excuse so no compensation is to be given. This was my grandsons 16th birthday and was supposed to be fun.

I am so disappointed in this experience we and many others had to go through.

If I could give 0 stars I would. Every time I call I get the run around. Been on the phone with them for 2 hours today and have been on hold 90% of the time while they “try to get the situation resolved” which is a lie.

I get hung up on after about 30 min and have to start the entire process over again. My flight was cancelled 2 hours before leaving and was told the next available flight was 2-3 days out to get back home.

Now they are doing anything they can to not compensate when this was THEIR problem to begin with. Absolutely ridiculous.

Unprofessionalism in accurate information lack of concern and knowledgeable about the job that they were doing failure to put a supervisor on the phone to try and correct the situation

July 20, 2023-07-20

To: JetBlue Complaint Department

From: Joan Johnson, original confirmation # EJUJAG 07/19/23

I am 80 years old. Yesterday, my first vacation in two years ended in fiasco thanks to your airline. Just follow below:

1. My original ticket purchased months ago had me leaving RSW at 7:59 and arriving in Westchester at 10:59. Return was scheduled for 7/26, leaving 3:59 and arriving back at RSW at 7:05. This got me out of Florida before the usual afternoon storms and also gave me most of the two travel days (19th and 26th) at my destination in Connecticut, a total of 6 full and two additional almost full days of vacation. At some time, JetBlue cancelled the morning flight and changed my reservation to a flight arriving almost six hours later at HPN and leaving HPN almost 5…

To Whom it may concern. On July 27 2023 I was supposed to fly from West Palm Beach Florida to New York JFK but my flight was cancelled for 2 day and if it wasn’t that I decided to go to airport and

ask JetBlue to put me on the next flight, I would off lost one more of work. Today July 7th again JetBlue canceled my flight from NY to West Palm Beach. Florida and without asking they booked me on a flight for tomorrow July 8 from La Guardia inconvenient for me.

JetBlue is usin the excuse of bad weather when in reality is not true because I called my family asking how was is the weather and it was find, I checked the weather broadcast and all was good. JetBlue is coursing me to loss money from missing days of work.

Your service is getting from excellent to ok to bad and worst. I would like…

I would like to submit a formal complaint. To the customer service agent reading this (and any other Jetblue agents who work at the terminal, and airport employees who handle logistics), none of this is your fault, you're all great. This message is for upper management. The CEO, CFO, director of business operations, everyone who is trying to cut corners in the name of profit to the point where long time customers are alienated.

Flight 2232 (Houston to Boston) was delayed 14 hours over four different occurrences on 7/5/2023, with the last one delay being given an hour after the flight was supposed to depart. We were given conflicting reasons for this delay: at the gate, customers were told that this was because crew members "needed to rest and couldn't make this next trip." When I called…

I am heading back to RDU today 6/30/2023. Both this flight and the one to JFK last Sunday were delayed. That is understandable, but I have never been texted about either flight! You had my cell number; why was it not done?

Other airlines have done so!

Confirmation LFJNRD Both flights. 1 I am 80 years old use a wheelchair at airport 2 Tv did not work 3 plane Delayed and diverted to Bradley Airport no food or drinks provided 4 Finally arrived at EWR over 3 hrs late kids crying I was sick.

RETURN Flight 1527 1 late 2 not enough seat 3 THREATENED not to take off unless 3 passengers up seats 4 Took 1 1/2 hours before that happened to board 5 plane was very dirty ( like it wasn’t cleaned) and seats were torn 6 I paid good money for these flights.

I went to NJ to celebrate my 80 th birthday. I always fly Jet Blue. How sad that your service has deteriorated to this level. It has taken me several days to recuperate. I expected better of you. I sadly did not take pictures.

I would like full compensation for this trip. I do hope I do not get…

I recently flew with JetBlue for the 1st time. My first flight was delayed an hour, giving me 12 minutes to connect to my 2nd flight (I almost missed it). I asked the flight attendant to help me get to the front of the plane as I was in the very back.

She appeared annoyed that I was asking her for help and she nonchalantly replied, "Just run up there really fast," which did nothing. I have flown with other airlines where I've seen the attendants make an announcement to help people who are rushing to connect to another flight, so I was extremely disappointed that my issue was not taken into consideration.

When I arrived in Nashville, my luggage was lost. I had to travel to the airport again on my next day as they found it somewhere in Boston. I extended my flight one day and booked a…

, who requires a wheelchair to get around. This particular flight #0592was scheduled for 2:45pm, we had Uber scheduled to pick us up at 12:00 to get to the airport on time. The flight changed 5 different times as we sat at Tampa airport, from 12:00 to 6:30pm when we finally took off.

Arrive at our destination Logan Boston around 10:30. The plane had to wait 35 minutes on the tarmac after landing due to no open spaces to offload passengers. I’ve flown JetBlue for over 15/ yrs, I will look at booking other airlines on my future flights.

By the way was looking forward to watch the Yankees/ Redsox game in Direct TV, but no one on the plane could connect , only movies available. They also charged my mother for headphones, which were of no use, she wanted to watch the game.

Very disappointed…

For starters the flight was delayed for hours with no continuous updates.

Finally get a plane and there’s no Wi-Fi or tv service. I will never fly Jet blue again. I’ll be sure to share my experience with everyone I know so they don’t have the same awful experience that I did!

We are extremely disappointed with the treatment we received from JetBlue employees. After we were checked in on time on May 19, 2023, to our Orlando flight 195 @ 8:30AM departure, the JetBlue agents failed to organize the boarding gate.

Crowds were all over for all flights and no agent(s) had any idea of who was to board the flight or when we were allowed to board our flight. At the gate, we, as well as another passenger, were not allowed to board the plane.

No reason was given, and our pleas to board were ignored. The desk, then, booked us to another flight, 367 @ 11:35 AM to West Palm Beach, a different destination causing us the loss of our initial rental car reservation as well as losing many hours of being at our destination.

At the gate for THIS flight, the attendant told us to step…

I’m a long-time jetblue flyer, always fly jetblue. Being on-time has been a big part of my choosing jetblue.

However, this seems to be changing. In mid April my son and family flew Bos to RSW, arrival @11 pm. After 3 hr delay they arrived at RSW, at 2 AM, where I was waiting. On May 18 my wife and I flew flt 166 RSW TO BOS, 2 hr delay.

May 21, BOS TO RSW we had a 2 hr delay, NO EXPLANATION OFFERED FOR ANY OF THESE DELAYS! Despite this spell of bad timing I just booked a flight on june 16, flt 2066, for 3 people, with jetblue.

Please tell me, why all these delays? A loyal long-time tru-blue customer can only take so much. John McCarthy Patricia McCarthy Tru-blue #2030358463 3838073370

Arrived on time into flight after check in attendants did not approve my scan code and said I had to re check back in. After few mins they refused to allow me on my flight due to over booking the flight and had to go upstairs and reschedule flight for next day. Very unprofessional!

Especially when one to see a sick father that I haven't seen in 3 years. The fare was paid as well both ways! Very Very Very unhappy with Jet Blue. HOW DO WE RECTIFY THIS?? I will provide proof of my fare and tickets or anything you need provided for this to be resolved. I am outraged!

JetBlue Airlines True Blue # 2195823682

To whom it may concern: I am very disappointed how this whole flight situation took place for my daughter (Kristina Martinski). Because of the negligence of your customer service rep, my daughter is out an extra $730.80. Money that we didn’t have in the first place. My daughter is in med school struggling to financially get by with a lot of her dad and my help. She needed a break to get away from all the stress of all the studying and exams and wanted to book a flight to go see her dad who was working in Florida. Booked her flight charged March 8. Realized 2 days later she booked the wrong weekend. She called your customer service line and talked to someone for 1 ½ hrs. She told her to go in and cancel your flight, it is fully refundable. So she did…

JetBlue is known for free in air entertainment but you can’t enjoy it. Constant interruptions about snacks and credit cards is ridiculous and. Instantly wake people up and ruins the experience. We understand the other reasons like turbulence and get back to seats but the rest is unnecessary and upsetting.

Especially when you actually get a working tv!

On my outbound flight to Bridgetown, Barbados (B6 361) on 12th Apr, the entertainment system was not working. On the return flight to New York, on April 21st, ( B6 662) I found that a couple of the flight attendants were rude and dismissive.

Three people near me did not have their seats in the upright position for takeoff, which went unnoticed by the crew. Isn’t that against safety regulations?

Overall my experience with JB left a lot to be desired. Marceline Byer

I just took flight 539 jetblue departed from Jacksonville at 6:29 arrived at LGA at 8:42, I traveled with my dog in the same carrier I have brought on jetblue 3 times before, I was very mindful of the requirements of the carrier, I had it as far as it would go under the seat in front of me, the flight attendant, I did not get her name she was a older lady, the way she talked to me in front of the other passengers was horrendous, she was telling me I should have not my dog on the plane, that I will have to leave my dog in NY because I can’t use my carrier that was checked in through jetblue, when I told her I had been on 3 previous flights with the same carrier, she said so

your problem is with me, then she leaves and comes back with her tablet to show me the FAA rules, and said I am not…

If I could rate JetBlue a zero I would. I booked flights for 4/14/2023 from FLL to Boston as early as 6am. Due to a flooded airport my flights were cancelled. I reached out to JetBlue through a chat customer service for assistance and the only options provided to me were a set date of 4/17/2023 or compensation.

I explained the purpose of the traveling was to attend a funeral and the representative kept pushing for 4/17/2023 and canceling my flights. ) Others family members traveling with different airlines were giving the option for stand by, different timing, and now they will be traveling.

The JetBlue representative did the bare minimum to assist me. The representative assisted me in a way where I had no choice but to cancel all my reservations. Throughout the day I continued to call…

I took a flight 1256 from Guayaquil to Fort Lauderdale. Everyone including myself were making the line for boarding and they were calling by groups. Well there a guy name Frederick Cedeño, that works for jet blue staying that we need to have our passport and boarding pass ready.

All the sudden, another lady at the gate said: you need only the boarding, and put my passport on my bookbag. As soon that Frederick Cedeño saw me that I put away my passport he say, let me have your passport please and boarding pass and just to pick on people he ask that someone has to check my bag.

It was very uncomfortable, because as an Ecuadorian and American citizen, no one needs to feel unwelcome in their own country. We need to have more people that like there job in jet blue. Not someone that is just…

The flight attendant was very rude to me when I asked about moving to another seat temporarily to allow my grandson to nap for a few minutes. The attendant shouted "No! No! No!" and was belligerent and argumentative. I spoke in a calm voice but she was loud obnoxious and rude.

The flight from FLL to JFK on 4/3/23 was also very delayed from 6pm to 1am the next day. So everyone was tired and the plane was not full. There was no reason for the rudeness and unprofessionalism.

march 30/2023 On Sunday, March 26th I needed to arrange for an emergency flight from Florida (pbi) to new york (HPN)using my points for myself and my husband. The online service was not co-operating, not allowing me to book these emergency flights.very frustrating! I then called the jetblue phone number and was on hold for almost 30 minutes and decided to use the jetblue.com/chat suggestion offered.

I received an agent who was helpful to a point. She put me on hold to check my true-blue points and came back to tell me she needed more info. again I was on hold. She then came back and said I had zero points which I knew was incorrect. I had my statement in front of me and had over62,000true blue points. She had to put me on hold and tell me she had to speak with her team to straighten this…

As you can see in my reservation, I was traveling with my Son of Special Needs, his reservation clearly stated: Disabled Passenger Needs Assistance.

Upon check-in, we needed to check a bag in which I prepaid $35.00, unfortunately it weighed in at 58lbs. The Ticket Counter Agent said it was an additional $150.00 and I was not given the opportunity to remove items from said baggage to distribute the weight and have it checked at 50lbs. Totaling my cost of ($185.00) at check in before any luggage tags or boarding passes were issued.

Never the less, I had previously set up with reservation a request for assistance with my Son #SR: 05813567 –( “ In order for your security screening experience to be as seamless as possible, your travel itinerary has been posted on the calendar in our…

Earlier this week I was traveling from NC to Boston in the middle of the Nor'easter. I saw something from the JetBlue site that stated that "Due to Winter Storm Sage, we will waive change/cancel fees and fare differences for customers traveling Tuesday, 3/14/23 through 3/15/23 to/from the following cities;" Boston was one of those cities. I cancelled a flight going to Boston on March 15th (SAYRLT) and was charged $100.00 cancellation fee and was charged for the flight. This is very upsetting to me; if this is the way JetBlue operates, I will no longer be using this airline; it is very disappointing. I would greatly appreciate you following your own public information and reimburse me the $100 fee and the cost of the flight.

Thank you in advance for your help with this matter.

Maggie…

JetBlue cancelled my flight and automatically rebooked me significantly later than my previously booked flight. Originally I was landing to 5/5/23 at 1:20pm and then it was changed to 10:40pm. They were unable to provide any resolutions, despite the flight being scheduled for 2 months later. On top of that, the supervisor hung up on me which was completely unprofessional. The service teams were extremely rude (Heidi and Dawn) and didn't provide any resolutions for the significant delay. They weren't able to provide any credits, assistance or suitable flights.

I had great experiences with JetBlue but this is when I realized they are a true low budget carrier. Their inability to properly leverage their partners or have more than one fight leaving out of all of new york to go to Phoenix.

On 9 th of March I had a flight from Phoenix to JFK New York and connected to THY for Istanbul . But all my experience with JetBlue was terrible .

First the personal at contuar was so slow and we’re not avair what they do , they all ask eachother to go on . One persons ticketing was taking more than half hour . Then after waiting 40 minutes the guy gave me my boarding passes of two flights .

There were 3 hours between two flights . But JetBlue had two hours delay and I lost my chance to take the other flight . I couldn’t find any body helping me . JetBlue is the worst company I have ever met till this age .

I will go on writing about everyday till day apologize and compensate it

Good Day I have been a JET BLUE member for over 20+years. I had booked a return flight from RSW to Boston Ma for 3/2 /23 flight # 0166 for 3 adults: Departing RSW at 3PM arriving in Boston at 6:18PM. MVZOJT.

The flight was for my blind father- Guido P Centola 3/31/1929 His friend Elke von Berg 3/12/1940 and myself Rosemary P Centola 4/14/1954 Frequent flyer # 2063241864 The flights were cancelled and reschedule to flight # 130 leaving RSW at 6:40PM traveling to JFK with a lay over and then flight # 1318 from JFK tp Boston arriving around midnight.

This was unacceptable for two handicapped seniors. After 25 minutes on hold with Jet Blue I talked to an agent and was advised I had to purchase new tickets for earlier flights. 90 This is unacceptable but I had no choice as I…

I went to Atlanta from Friday to Sunday with a backpack I had no issues going to Atlanta but comback from Atlanta I was charged $35 for my backpack there was nothing different in my backpack the same amount of clothes the I brought with which was two pairs of jeans two hoodies and three underwear a two t shirts is all I had ...

I don't understand why I had to pay $35.. I have been a true blue member for a while and never had this problem

My wife and I had a flight scheduled to montego bay Jamaica with a short layover in ft Lauderdale Florida. Unfortunately, due to weather, we had to be deiced at our home airport in Windsor locks ct. Because of the deicing, we didn't make our connecting flight.

The plane was still here but they wouldn't let us board. Now I understand procedure but it was the pure and incredible lack of empathy by jet blue's employees that I'd like to complain about. Because of this, I will NEVER fly with jet blue again and subsequently, I'll yell anyone that will listen that your customer service is absolutely abysmal!!

On Wednesday, February 8, 2023, my husband, Carmine, and I were scheduled on Flight 1869 departing from JFK at 9:55 am and arriving in PUJ, Punta Cana, DR. We prepaid our luggage and were at the airport three hours early prepared with our passports and printed boarding passes.

After scanning our passports and attaching the tags to our luggage, we proceeded to the line where we put our luggage on the conveyer belt. This is where our problems began. We were told by one of your agents that we needed to show a boarding and land E-ticket.

We were advised to walk to the desk and fill it out on our phones there. We walked to a standing area desk and proceeded to fill out the required information. This included flight numbers, passport numbers and our residence information.

This is where our…

I had the worst experience on your airline from Liberia to Boston (scheduled for 2/11/2023). I was given a bogus credit for $300 for my trouble, when the whole thing absolutely needs to be refunded just for starters ($1000)!

First, our flight on 2/4/2023 was delayed by 3 hours, but then, our flight was delayed by two hours on the way back, we finally boarded, and waited on the runway for over four hours while the flight crew was "sourcing engineers to tape up a hole in the aircraft"! The whole time we were told that it should be shortly that we would take off.

Then, they said that because they hadn't gotten this servicing done in time, we would not be able to enter customs.

First, they said we could try to get in through Ft. Lauderdale. Then, an hour later, they said that there was no…

On Feb 23 2023 on flight 937. Agent and Supervisor were extremely rude to myself and my husband as we boarded the flight. Agent became confrontational with myself when asking me for the E-ticket. I don't fly Jetblue because of their poor customer service, however I had no choice because we had a death in Santiago DR and Data was booked full.

It is very sad how I see other passengers being mistreated. The agent working the flight by the name of Rebecca was extremely rude along with them supervisor a spanish lady.

it is impossible to get a hold of the customer service department. I've never seen a company have trouble like this. need to complain about flight and nowhere to turn to.

I used my FF#'s For a trip for 2/17-2/19, somehow I put in the wrong dates, 3/17-3/19. And all you had to do was change my flight. But instead, you made it impossible for me to travel with the high prices of a one way ticket, 665.00 JFK to Ft. Lauderdale. A flight which should have cost me $67.00 I couldn't use.

You also now charge to speak to a service person? I had to pay $25.00. Your staff member Grazille was so helpful. I don't question your staff they have been wonderful. It is Jet Blue Corporate, that squeezes every dime out of a loyal Jet Blue Customer. It should have been an easy fix, but you wouldn't even honor it, and now I needed 64,000 frequent flight miles

Sincerely, Vanessa Hollingshead

We arrived at the Westchester County Airport. We were here on time we were standing, waiting to check in our luggage. After waiting for 15 minutes a young man let us to a kiosk, and then told us we were one minute late to check in our bags.

meanwhile there was a Jewish family at the counter who were going on the same flight and they were having issues with their tickets, but they checked their bags in and allowed them to go, we had to book a flight five hours later and were stranded at the airport for five hours.

When I tried to talk to the gentleman at the counter, he told me that we were not gonna play the blame game. They were two families that were at the baggage counter at least 20 minutes apiece, which prevented us from being able to check our luggage in and again there was a young…

Bonjour Vol; BJ-1633 de Burlington le 25/10/2022 Dossier; HKMCZY Confirmation Expedia; 4HVH3F Le 24/10/2022 nous avons réservé pour des bagages nous avons été facturé deux fois.

De plus le vol à été modifié et avons dû assumé des frais de subsistance plus un hôtel à New-York

I bought a new suitcase for my trip to find it damaged with a huge slit. It's so large I have to throw my never used suitcase away. Very disappointed. Will probably fly Delta again. You need to train employees to be more careful to people's belongings for if we don't support your airlines, you won't continue.

I used to be a stewardess many many years ago and I know you can do better.

Dear Sir/ Madam I am so disappointed with Jet blue. I had to book three times for this Vacation. 5 hours ,I was at the airport from 12 midnight ,no one told us the flight was delayed or anything. I am diabetic and wasn't even given food or drink, When I start asking to speak to some one that Is in Hargett they said they were unable to find them.

15 pm my luggage was lost. in jamaica. 00 which I think that was an insult!! I am writing as I await to here from you,you will have some compassion. Every one I new got a ticket for their compensation. MY CONFIRMATION # DLTWYP. YHUDTT. GKBEVM

had a flight today, January 16th, 2023 from Punta Cana to Newark airport. The flight was number 1016 departing at 2:40 and arriving at 6pm in Newark. An employee by the name of Pinar was the most unprofessional and rude flight attendant I have ever encountered in my 41 years.

If you check my flight history I flew JetBlue many times along the years but never again after Pinars rude and disgusting delivery of information. My husband and I are completely disgusted. How does your airline allow such rude behavior.

Normally I travel with my 3 children and 2 parents but they will not be flying with JetBlue ever again either. I will be sure to write a bad review on your airline company as well. After being checked into flight I was checking my voicemail when she told me to get off my phone.

I…

JetBlue personnel wasn't able to help with the immigration form required to board the 1533 flight to Cartagena. Because JetBlue company didn't inform us in advance about the form, we needed to fill it in before the flight. But JetBlue didn't provide with the hard copy of the form and a supervisor was not available.

When supervisor finally arrived, she suggested to google the form. It took some time. Supervisor didn't cooperate. She was not helping. We needed to struggle with Spanish, but finished the forms. She saw that our forms were finished, but website took some time to load the forms.

Supervisor told us that it was too late, because one of the forms was still loading. She closed the doors and didn't let us fly. Would you please investigate her unprofessional behavior. We would like…

I have always used jetblue for my flying needs. I have family in boston do I go often. My child is 4 and I have never experienced damages with his car seat. The bags however they were flimsy so I never bother.

This time being that I see what happens after a car assident I am more cautious of my sons car seat. I got him the more intense protected bag. They damaged the bag and the car seat. This occurred 12/18/22 and the claim has yet to be resolved.

Takes the rep Matt 3 days to respond to be and when he does he sends me messages and not return my call. I have asked for a manager a couple of times and my request has not been granted.

To Whom It May Concern: I am writing this letter today most likely as my last trip with your airline. I have been a TruBlue member for many, many years and usually get to fly with my points but lately your airline has fallen short in many ways.

First of all, my husband and I had been sitting in FLL Airport on December 25th since 5:15AM scheduled on flight B6306 to Ewr departing at 7:03AM and kept waiting for boarding information only to find out there was a shortage of flight attendants so our flight was postponed, many times, then indefinitely. This was around 8:45AM.

Around 9AM we were told this flight was being cancelled and we were rebooked on flight 2106 due to leave at 10:10AM which was hopeful, it being Christmas Day. We also were told our bags would be transferred onto our new…

My family and I have always been a Fan of Jet Blue dispite the lash back we get from others about the service, I have notice during trips that the service has been less that acceptable but Ive still maintained my loyalty. Until yesterday I was on Flight 580 from MBJ to JFK 12/13/22.

My flight was schedule to leave at 7:05PM we didnt leave until almost 8:45 which I do undersand delays but it started out at 10min delay and every 15 mins the delay increased. The plane that was delayed was coming from NY and you know how many hours it takes to get to Jamaica.

So why not just say 2 hours or 3 hours delay so we can plan accordingly, so as to not be sitting in an airport for 4 to 6 hours before your flight.

Secondly after landing there was no gate to receive us so now in 20 degrees weather…

I just left the Fort lauderdale aiport in florida and the african american women working at the departure counter for JetBlue name SHAVONNE is the most unprofessional and rudest employee I have ever encountered. My mother was traveling to PaP haiti with an overweight bag and as my sister and I were trying to help her manage the weight th employee raised her voice and told us that we need to move to the side to do this which we did .

As we came back the bag was 1 pound overweight and she began to say that she will let it go for my mother but not for my sister who got an attitude mind you who never even addressed the employee the whole encounter!! When I asked her what her problem was she threatened us and said that we were lucky that we were not not traveling today and that we don’t have…

I have a credit of $ 169.00 and I'm the phone waiting for customer service to answer for an hour and half to explain how to redeem my credit. I give them a 0 for the none help.

Thank you