jetBlue

04/14---Flight 1371---My flight was canceled with American Airline. 00. My brother book the flight for me but got the wrong date 04/21 not 04/14. 00 one way and I agreed to the price. Reservation said hold on I have to get approved, I held for a very long time.

00 but we are sold out. I said I'm at the ticket counter they have 8 seats. She said I'm sorry we are sold out. The ticket counter told me to call back, I called reservation back but they would not book me on the flight and I was unable to secure the flight online, we tried for a long time. After…

My family and I only use Jet Blue when we fly. We are all true blue members. I returned last week from visiting my parents in Florida and received a telephone call from my mom that my dad had passed away suddenly.

I was in shock and all the flight arrangements were done with Jet Blue very quickly. The following day my sister and I found out that there is a 15% bereavement discount on airfare. She called customer service and was able to receive the discount.

When I called they said that they were unable to honor that discount. I called Customer Service again and they said that the only way I can receive the discount is by calling the Corporate Office. I am requesting that you give me the 15% bereavement discount.

I can provide you with a death certificate if needed. I would have no problem…

On 02/03/2019 my husband and I took our first flight on JetBlue out of Newark Airport to Orlando Florida Conf #IEIQEC Flight #6928. This was the easiest check in we ever had. On 3/7/2019 we had a return flight out of Orlando to Newark airport Flight #928.

We arrived at 11AM scheduled to leave at 1:18 PM. As usual our check in was great but unfortunately it went downhill from there. as there aren't many seats at that gate. We decided to sit directly across at Gate 6 which had some room.

My husband asked twice at Gate 5 if the flight was leaving on time at 2;00 PM and was told they weren't sure yet. As there was no announcement made, at 2:10PM I went to Gate 5 to find out if they had any idea what time the plane would be leaving but there was no one there so I asked at Gate 7 if they had…

FOR FLIGHT#1044. CAROLYN GILDE,TO THE LEFT OF MY CHECKIN ATTENDANT , IN A LOUD VOICE, SAY THE "KNUCKLE HEAD" IS COMING. AND THEN SAID THE PRESIDENT. I WAS SHOCKED AND ASKED HER IF SHE JUST CALLED THE PRESIDENT OF THE UNITED STATES A "KNUCKLE HEAD".

SHE RESPONDED THAT SHE WAS NOT TALKING TO ME. I TOLD HER THE OFFICE OF THE UNITED STATES PRESIDENT SHOULD BE RESPECTED. SHE RESPONDED SHE WAS NOT A TRUMPER. I RESPONDED THAT IT DID NOT MATTER WHAT PARTY YOU ENDORSE, IT IS THE OFFICE THAT REQUIRES RESPECT.

I ASKED FOR THE COUNTER MANAGER AND SPOKE TO MARCIA RADCLIFF. TOLD HER WHAT HAD HAPPENED AND SHE AGREED IT WAS INAPPROPRIATE BEHAVIOR. I COU;LD NOT GO WITHOUT REPORTING THIS UNFORTUNATE INCIDENT. CAROLYN GILDE WAS RUDE AND TOTALLY UNAWARE OF HER INAPPROPRIATE BEHAVIOR.

IN ALL THE MANY YEARS…

MY WIFE AND ME ARRIVED AT new York JFK AIRORT ON MARCH 26 AT 2:41 pm to connect to A JET BLUE FLIGH LEAVING JFK AT 10:30 Pm..

WE Arrived at JFK at gate #1. LATER WENT OVER TO GATE 18 FOR THE FLIGHT TO BUFFALO. NY. WE SAT THEIR UNTIL 10pm WHEN ANOTHER PASAGER DISCOVERED IT WAS LEAVING AT GATE 3.

IT WAS A LONG WALK GETTING TO GATE 3 I AM 83 YEARS OLD.

WHY WE WERE NOT GIVEN NOTICE OF THE GATE CHANGE I CANNOT UNDERSTAND. THERE WAS A JET BLUE GALTE ATTEND, BUT SHE LEFT LEAVING SEVERAL OF US SETTING THEIR NOT SAYING A WORD..

THIS WAS TOTALLY DISCUSSING AND UNCARING .JET BLUE HAS ALWAYS HAD GOOD CUSTOMER SERVICE.

I was on flight 480 March 24th from Jamaica, Montego Bay to JFK. I was in seat 10B, and the air condition vent over my seat was leaking water.

February 2nd I took a flight direct from Boston to Barbados When I got to my destination I could not find my purse I file a lost and found report the next, It hard to believe that my purse was not found on a direct flight For two weeks I was upset unhappy and did not enjoy my vacation. My lost include credit cards, driver incense, health Insurance cards, other personal stuff and a small amount of money. that is how much I enjoy my vacation .

I returned on February 18th from Barbados to New York my flight delay, my flight New York to Boston10:50pm arrive in Boston 1:30am after waiting another hour to find to find my luggage which was left in New York. I left the airport at 2:45am . The person that was picking me up from the left because flight got in late . I finally I got home at 3:15am…

this is ridiculous we suppose to be flying out to phoenix from NYC (JFK) on 7:00pm on Sunday 3rd of march, after 4 and half hours they keep telling that the flight attendant needs to be assigned to the flight????????? this is sad and very irresponsible.

they are wasting 200 peoples time and don't even bother to first make a reasonable prediction of the status of the flight and secondly find a flight attendant in reasonable time period. there are no words to describe this situation?!

Out flight from Vegas was cancelled do to weather in NY on jan19.

However there was 0 accumulation of snow. Manage travel on website was not available we had to contact representative by phone who could only get us a flight to jfk 4 days later. This caused a huge financial burden. 4 nights of hotels, car rental 3 days work and additional parking per day in NY.

We never even received credit for our $30 checked bag on cancelled flight as of 2/24. JetBlue was always 1st option for flying for us but they really dropped the ball this time.

Our flt was cancelled & changed without notification from 11 to 11;35, then 12:00. Plane arrived at 12:00. At 1;00 we were informed that they had to get a new plane due to vomiting passengers, this would take 2 1/2-3 hrs.

After 1 1/2 hrs we boarded original cleaned up plane. Our original reservation we were in seats 9D & E. New plane we were in 19E & F. We always get aisle & middle because we need to get up numerous times to walk around & use the rest rooms.

Even more annoying the TV didn't work in 19E. Due to the delays our rental car was cancelled since they only hold the reservation for 2 hrs and we were delaied 4hrs. Because of this we had to get a new reservation which cost us $175 more for each car.

We left home at 8:30AM Thurs. Jan. 24th and arrived at our hotel at 9:30PM. The hotel…

2 passengers flying from North Eleuthera Airport on Silver Airlines January 13th were denied boarding. No one was at the Silver Air desk to check them in...all our questions went unanswered...left waiting around until we were told that the pilot would not let us on the flight. Missed the connecting flights that were booked on Jet Blue= Ft. Lauderdale to JFK Ft. Lauderdale to SFO Had to re-book the trip for the following day. Trip information: Chloe Badat Reservation Code=XXLYRM Chloe Badat Airline Reservation Code=XXLYZP Frequent Flyer number-2130326470

Paris Badat Reservation Code=OGLYUS Paris Badat Airline Reservation Code=QQPBPR

Thank you, Shelley Badat

I booked a flight from Boston to Tampa conf. # qexjhf. I booked on line and there was a glitch. A very nice customer representative helped out when I called. she continue to the booking and gave me the phone number to book the insurance because she couldn't.

She booked the seat everything was all set. When I went in the next day the seats showed still available. I called and the representative told me I had not booked the seats. I had am email confirming the seats.

My point is what if I had not checked. What would I have done. I wrote a concern but nobody every replied to me. I think this could be a potential problem if I didn't check.

I was on flight 865 1/24/19 from Boston to Ft Myers. The flight attendant Raymond was rude and spoke to me in a demeaning manner. I could not put my laptop overhead (seat 2E) as it was closed. Neither passenger in the row with me had used the overhead.

Raymond told me it was full. I asked why passengers are allowed use overheads where somebody else is sitting. Ray's response to me was," Listen sweetie the overheads are for all passengers not just you. When I asked Ray if he really called me sweetie he nodded his head yes and then stated," that's right sweetie'.

This was heard by other passengers. The woman beside me was horrified at Ray's comments to me. I do not need to tell you how inappropriate his comments were. This should not be tolerated by jet blue. I felt intimidated and spent the…

I was on JetBlue Flight 1710 on Jan. 01/01/2019 from P-A-P to FLL. I was about to use the restroom when it was announced for passengers to return to their seats. I complied; nevertheless, when the plane reached its terminal, given that I was in seat 23B, I waited for the passengers to deplane before I could urinate; I was appalled when a flight attendant with a Jamaican accent stop me from using the toilet after the rear of the plane was cleared, claiming that it was being cleaned. I deplaned in awe.

Unfortunately, before I could reach the airport toilet, I urinated on myself. Imagine how I felt. How would you feel if any of you were in my shoes? I understand now what bringing HUMANITY to air travel its all about and means!

I experienced it first hand! What a surprise! This is my last…

On Flight 1562 from Bridgetown, Barbados to JFK was very poorly organized. Boarding Time was 7:11PM on January 7, 2019. The passengers did not board the plane until approx. half an hour later, a clear indication that the flight would be late, then unfortunately we sat on the tar mat for 1 1/2 hrs.

while technicians tried to rectify a wiring issue on the plane.

Finally we were asked to disembark the plane and go back to the terminal with our luggage because they had to power down the plane and fix the problem before starting again. In the mean time texts to my family and friends were conducted with great worry as to what was going to happen whilst the plane take off and the condition of their family member, coming back to the airport to get them or if they were going to be accommodated in…

I would like to take the opportunity to express a concern regarding a recent trip (Flight # 583) on December 15, 2018. I departed from NYC JFK at 6:06am which arrived at MCO- Orlando Florida at 8:57am, same day. I had a red carry on suitcase.

Upon arriving to Florida a male flight attendant helped me with my carry on. I immediately noticed that it was not my suitcase. I informed the attendant right away. Sadly, he was not helpful, he did not advise me what to do next.

He rushed me off the plane and said "lady you have to get off the plane". I find this extremely disturbing because I know Jet Blue has a wonderful reputation of quality customer service. In addition, the flight attendance words were extremely rude and disrespectful.

I am a senior citizen and a productive member of society.…

I was on flight 1168 yesterday, there were two flight attendants. I reported to the male flight attendant that my seat 20C did not go back, he said he would report it to the Captain. I was fine with his response.

However, there was a female flight attendant. When beverages were being handed out I most likely had dozed off. Not her problem but when she came around with the snacks, I asked her for a napkin. " I thought well ok maybe you don't have one with you because you have the snacks, but would it be a big deal after the snacks are done to bring me one?

After all as I was sitting towards the rear of the plane not far from the galley, don't you think she could have brought me one? Charles Weinfeld

THERE SIR/ MADAM,

MY NAME IS PAULA FERGUSON I TRAVELLED ON JET BLUE ON 1st Nov 2018 on the 3.59 pm flight form Ft Lauderdale to Nassau Bahamas when I got home and check my suitcase my laptop was taken my laptop speakers a pair of shoe some blouses and toiletries I am requesting what ever compensation or reimbursement that Jet Blue can assist me with please thank you my cell phone number is 242-455-2708 my home phone is 242-327-2633 receipts are available upon request thank you, please respond. JET BLUE

sincerely, Yours

Paula Ferguson

I purchased tickets thru apple vacation on June 24. 00 per seat each way. The flight was #674 at 4:45 from Aruba to Boston. I purchased the even more seats so my husband could have an aisle eat and myself the middle.

That flight was cancelled we now have flight 674 at 1:29. Wen I looked up our seats we are in row 1 window and middle. I made sure I reserved out seats early and this happened. I am a little frustrated because my husband need to get up every hour and move a little.

He hates to bother other people to get by that is why I reserved the aisle. Thanks for listening

BEWARE if you have a disability and Travelling on Jet Blue from FLL The Jetblue Gate Staff for this flight denied boarding to my sister on Saturday afternoon 13 October 2018 (Flt 1993 ) simply because he failed to understand a very simple FAA & Jetblue directive with respect to the mandate for passengers with Portable Oxygen Concentrators (POC) that they must have battery supply to cover 150% of the anticipated flying time. The Jetblue mandate is: Customers using Portable Oxygen Concentrators must have a sufficient number of fully charged batteries plus 50% extra battery time for the flight to cover any unforeseen delays.

The nincompoop Agent has interpreted that statement to require "MORE THAN ONE BATTERY" ! Several Flight Crew gave the go ahead to board my sister as she had one battery…

On the 9/21/18, 2:35pm, #5126 Cape Air , Jet Blue arranged connection from BHB-BOS flight. Thought you would be interested in my experience in watching our pilot, your employee Mohammed, yawning about 10 times after he put plane on Auto pilot, then shutting his eyes repeatedly for the next 20 minutes or so.

He seemed to nod off long enough to appear to be asleep as his head bobbed with eyes closed. I was in copilot spot so I had a direct view of his eyes behind sunglasses. I wiggled around to stir him awake as he fell asleep off and on.

He fell asleep off and on between 3pm -3:20pm while on auto pilot. He was awake from #;25p through the landing. Scary for me as I didn't know if protocol is to sleep on Auto pilot or an infraction of FAA.

Probable the latter when there isn't a trained…

Jet Blue is a very inconsiderate airline. I’ve never seen a lack of consideration in my flying time.

On our 8-2-18 flight 479 from JFK to Montego Bay we sat on tarmac for 3.5 hours awaiting weather clearance and waiting for someone to figure out which way to go?

We ran out of time on tarmac and had to replace pilots. Again and again and again, “well folks were still awaiting clearance” and no results. Once back at the gate we were advised by crew we could deplane and use restrooms in terminal or get a quick bite to eat, but take your passports with you. When people returned to boarding gate people could not get back on the flight due doors being locked? It became rather testy with gate personnel and could have escalated without too much discussion. People were furious with Jet Blue…

My return flight from Boston to Long Beach, California was scheduled to arrive in Long Beach at 9:35 p.m. July 25, 2018, Instead it arrived at 1:00 a.m. next day, which made it problematic in many ways, i.e. exhaustion, contacting driver to pick me up at 1:00 a.m. as well as being exhausted. I am 82 years old. The good part of the return trip was the two female hostesses, caring, and patient. I was so cold, they brought me a blanket. The wait at Boston airport took so long before we left. If I had known how long it was going to take to get off the ground I would have had supper. Cookies, etc. was just not enough!

My experience rating would be a #1

My itinerary # 7342436972541 July 9, 2018 - July 25, 2018 Long Beach CA to Boston and return flight Boston to Long Beach.

Would never Fly JetBlue again and I am going to the news channel 19 in Orlando Florida and channel 13 to talk about it you can contact me at my telephone 205-393-6946 I have interview with Channel 19 and channel 13 news

Dear Sir/Madam; I made reservaions on Jetblue flight #1512 out of Ft. Meyers, Florida, nonstop to Newark, NJ, on July 25th. The flight was scheduled to depart at 8:42 pm with and arrival time in Newark of 11:37 pm. Prior to leaving my hotel, I checked the status and discovered that the flight had been dealyed and the new departure time was 10:23 PM. Hence, I left my hotel later and arrived with plenty of time for the newly sceduled depature time.

Some time after my arrival and check in, it was announced that there was an additional delay due to a mechanical problem with our plane. As a matter of fact, the announcer was very specific stating that there was an oil leak when the plane was off, but it appeared that the leak was not present when the plane was running. Of course this was too…

On June 18, 2018 I flew JB from West Plam To JFK. My Confirmation code was YVPVJT. I returned to WPB on 553, seat # 20D. The flight was good BUT.....After being served a soda, someone knocked into me from the isle and I spilled my entire drink on the young lady sitting in the center seat. Her Mother also got very wet. We had about three flight attendants. All were female but one. He was 35, tall and very bald. I requested from him napkins in order that we could all clean ourselves and the table trey and seats. He never brought us the napkins. After about 15 minutes, I again asked him and he said he would be right back. He never came back. We waited another 25 minutes while being soaked to the skin but again NOTHING.

After another long time, I rang the overhead button for assistance, NO…

My family were traveling from Aguadilla, Puerto Rico to New York JFK on July 15, 2018. They were in a rush to get here as they needed to make sure a terminally ill family member would still be able to see them.

They reserved the flight 2638 that was originally schedule to depart Puerto Rico at 12:48 pm. It not only was no longer a direct flight but it stopped over in Fort Lauderdale after leaving Puerto Rico at 3:33 pm. There was an hour wait because Jet Blue had to change pilots due to fatigue.

It left Fort Lauderdale at 5:49 pm and arrived at JFK at 9:34 pm. The other issue is that we had to drive from JFK to Providence, Rhode Island where the family member was hospitalized. Of course, going from Puerto Rico to Providence was not a practical alternative as they would have arrived the…

Re: Thanks for flying with us!

GR George Richard

Reply | Fri 7/6, 7:56 AM JetBlue Airways (reply@email.jetblue.com) It was a pleasant enjoyable flight, but the only regret that I have is that, for the second time, when booking my online reservation JETBLUE claimed that the only seats available were those of $30.00 and $32.00 dollars. For my surprise on both flights there were plenty seats available besides those of $30.00 and $32.00. Please verify this unfair procedure.

Thanks, George Richardson

I didn't r got a response from JETBLUE.

Dear Madam or Sir, My name is Gazmend Kapllani. I am writing to you from Washington Dulles (IAD) airport. 17am. I received successive texts from you announcing the flight delayed and afterward non-delayed, which were pretty confusing. 18am). When I got back to the gate the clerk announced me that the gate is closed.

Therefore, I lost my flight. I have a couple of remarks: 1. the clerk never called my name as the regulations predict in cases a passenger is missing and the gate is about to close. I'm a frequent airplane traveler and that has never occurred to me before.

My parter who was traveling with me and who…

On flight # 2168 from West Palm Beach to Westchester Cnty, I sat in a middle seat. A person with a small dog sat next to me In the window seat. After the flight took off, the person took the dog out of the carrier and kept it out the rest of the flight, including landing. At least one attendant remarked how cute the dog was. The owner did not control the dog. It kept hitting its nose on my arm. Crawling over the arm rest, etc.

I thought the policy of Jet Blue was that dogs had to remain in their carriers the whole flight. If I am right, the attendants should have enforced that policy. It was very distressing to me to sit next to this person with a dog not in the carrier.

What is your policy?

I book my flights many months in advance in order to get an aisle seat to prevent leg cramping.

However you now board aisle seats last and as a result I am locked out of any overhead space. As a result I have to stow my duffle bag under my seat and have less leg room than ever. Why do you punish those that book well in advance.

I notice this procedure does not save any time and also creates chaos on arrival. My flight yesterday did not have any overhead lights working in both directions.

Also the baggage carousel for Jet Blue broke down for almost an hour. What is happening to Jet Blue? Please do not become like those other airlines. I still love Jet Blue

On Januaray 2nd, 2018 I was proceeding to board my flight at Loan International airport when this checker Ozzy assaulted me and push me away from the boarding doors and closed the door in my face.I missed my flight and had to call paramedics and state police. This kind of treatment is unprofessional and paying passengers should not have to be violated in any way shape of form when borading.

Yesterday I experienced the worst customer service I've ever experienced in my 40 years of my entire life. I drove from Daytona Beach to Orlando Int. airport and had the worst customer service experience ever, so I went to drop off my Dad in-law who was traveling from Orlando to Aguadilla and his Ticket had a middle name in it in which was not his.

I didn't notice this until he was actually going through TSA who pointed it out for me. Ok they sent me to a TSA counter without telling me why and I waited 20 minutes there that was the first error.

Then they sent me to the JetBlue counter in which I can barely get to the counter when I met your rude Agent called Roberto who wouldn't let me get a word out to explain my situation, he was Hispanic I believe Puerto Rican, short salty hair and it…

On January 11 2018 I left Westchester New York to Fort Lauderdale on flight 813. The televisions did not work and my seat was broken. It would not recline. On the return trip, January 16 2018 again my seat was broken.

It would nor allow you to sit upright. It stayed in a recline position. It was extremely uncomfortable going and returning. This is very disappointing, since my first choice to travel has always been jet blue Barbara Roth

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We fly JetBlue monthly Jfk to PBI. Plane is always delayed. No reasons provided. Severe attitude from all JB employees. For an airline once great what a pitiful down turn. JB deserves to join the other airlines in the dustpan of failure!

To: David Barger My wife and I had a flight on Wednesday July 12, 2017 from JFK to MCO which was to leave at 3:45 pm. So we arrived at the airport at 1:15 pm unfortunately our flight was delayed several times and we did not leave till 10:40 pm.

This was very upsetting to both my wife and I. We had reservation to rent a car in Orlando but because we did not arrive 7:00 pm as scheduled and arrived at 1:15 am the rental car agency did not have the car I reserved any more.

So I had to take another car and then go back the next day to get the car I originally reserved. This was a very big inconvenience to my family. While we were waiting at JFK for nine and a half hours I would ask the personnel at JFK what the trouble was and all they would say is that the delays were weather related.…

Yesterday she was traveling from MCO to SJU on Flight #1233 that was scheduled to leave at 11:30am She arrived at the airport at 9:30am to make sure she was there on time. She was in a wheelchair and she is a senior citizen. The flight was delayed until 2:30 pm. While she was patiently waiting she noticed that some people were told to follow the customer services reps and they were put on another flight to SJU. They left the people in wheelchair to wait until 2:30pm while they let others that were fine arrive another flight. This is horrible Customer Services she was not the only elderly person that was left to wait. I would appreciate a response to this matter.

Thanks.

My 15 year old got his stuck in JFK from 3pm yesterday 12/17/16 until today at 3 pm after they cancel his flight 6 times. the representative was that there's nothing we can do. No suggestions not anything. My son it's 15 I will expect someone trying to help the best they can to get him home.

This has been the most horrible night I had I was not able to close my eyes knowing he was there alone.

Due to Hurricane Matthew passing through Nassau on Oct 5th and 6th we were unable to travel to Orlando on Oct 8th. There for we were not on the return flight on Oct. 15th to Nassau. Our flight #241 departing at 2:53pm.

would like to know if we can have compensation for another one way trip on Jet Blue. Could not contact JetBlue billing due to that we had no power no light no water and no phone, we are partly still under water with no power or light or water in some subdivisions.

I opened up the JetBlue website to purchase a ticket for me and my Mother. After I found two tickets to New York, one way for $529 for both ticket. After I put all the information to pay the total, JetBlue charged us $593 with no explanation.

The credit card went through and I found out it was for seats even that we never got to select. The website should be more clear when purchasing and I had no idea what was going on. I would like my money back and to be able to file a format complaint again this company.

The confirmation number is KIUKMR and this took place on Sept 29, flight #410.

On Saturday July 23,2016 my mom Janet Grant took the JetBlue flight ENOKNF #1853 (connecting flight from Jacksonville-Fort Lauderdale-Jamaica). At Jacksonville Airport she paid for her bags and were informed that she would not have to pay for the bags in Fort Lauderdale the flight from fort Lauderdale to Jamaica had a long lay over until Sunday July 24.

She had to pay for her bags again in Fort Lauderdale, this is unreasonable and this is a connecting flight and she should not be charge twice for her bags, it was not her fault that they had a lay over until the following day. I hope the customer service gives speedy attention to this complaint, it will be greatly appreciated.

5 late for no reason, caused me to miss my Delta connection to Dublin. Called customer service and they took zero responsibility, did absolutely nothing to help me. JetBlue stranded me in JFK for 22 hours, did not cover hotel room, food or taxi, $300 cost to change my Delta flight.

Worst of all I missed an entire day of our global summit in Dublin!

On April 1st. we had to get up at 3am to get a taxi to the airport to catch our 6am jetBlue flight from Orlando Fl. to Philadelphia PA. at about 5:30 they said we would be delayed due to crew availability.

We were delayed for over an hour. We finally boarded about 7:30 we missed next flight to Cleveland which our car was parked. They put me and my granddaughter who 7 years old on standby. We went to the customer service counter and they were very rude to us and would not help just told us we had to wait we had not ate all day we were tired and hungry they did not care.

They gave a women a food voucher and one hundred dollars off her next flight. She was traveling alone. We finally got a flight out at 4pm and got in Cleveland 5:30. I do not think we were treated fair.

I had a JetBlue flight today at 1:49 from ft. lauder to jfk, we call flight was on time, checked in flight on time, flight delayed one hour, flight delayed 5:00, flight delayed 10:00. I was traveling with my daughter and 4 young kids, plus my leg had a brace my knee was broken. No one told us anything, your workers were rude. I also saw your worker yelling at customers. I paid good money for my flight. I expected to be updated to what’s going on. I am really disappointed how jet blue handles a problem.

After five hours sitting in the airport with four little kids, then hearing we would not take off until ten, we changed our flight. Not to mention the cab fares we had to pay back and forth, then again on Sunday. And the real slap in the face after delaying our flight until ten the plane…

I called Jetblue customer service to change an error on their end and refused to make changes unless I paid when it was the customers rep mistake. I did not check my email for reservations relying that the rep did her job correctly which she did not.

Called and spoke to rep and supervisor and they did not budge. Don't recommend this airline to anyone, should of stuck with continental. I never had a problem with them and they are always helpful.

Flight # 1532 confirmation RBLEAY date September 5, 2015. Departure Cartagena Colombia arrival New York JFK passenger Paul Martinez. Flight was delayed for two hours and I was inconvenienced from my pick up at JFK. Had to wait several hours at the airport for someone to pick me up.

I would like jet blue to some how accommodate me in some way. Please get back to me a s a p in regards to this matter.

Booked my flight from DC to Boston from JetBlue airlines and found the entire experience very comfortable. I must say they provide quality food on the flight and the leg room is spacious enough for the entire journey. Crew members were pleasant and helped me as I had a leg fracture and wasn't able to walk.

They provided everything I needed and made me feel like a family member. The direct TV feed was excellent, food was fresh and good, seats were kept neat and tidy, flight members were attentive and alert. JetBlue is going to be my choice of travel going forward and I would give them a 5star rating.

I would as well recommend this to anyone looking to travel and want their journey and travel to be comfortable and enjoyable.