jetBlue

Jetblue had a major problem on July 21st and I had experienced severe delays. My flight was canceled and the personnel wasn't helpful in helping find the best way to get to my final destination. Nobody gave a reason for the cancellation, no assistence and not even food/water after hourse of waiting.

They finally rebooked my flight to LA with a layover for the next day, and again the first flight was delayed and I was going to miss the connection. The assistance I received was poor and highly unprofessional. In particular some were obsessed with following procedures while the airport was going under a major disruption.

Customer service was full and phone number was 200minutes wait. All the land personnel was highly unprofessional and even the good ones were unprepared to help us. On top…

I’m trying for over 3 hours to contact a supervisor or manager. So I called and was left on hold for 3 hour’s . And my trip coming up in 2 days. I’ve been trying for 4 days. Please help me get in touch with Mangement .

I just want to use my credit for 3 baggage from jet blue. 347-623-6437 ms. Truman

I was denied the transport of my service dog with me. I had provided airline on line the required form two times and had not heard back from Jet Blue so I tried calling last night and it was a 122 minute wait.

Since I never had an issue with jet blue and my service animal - I even did it a couple months ago when she was even given the little wing pin by a very nice stewardess- I didn’t think they would be much of a problem to provide paperwork upon check in. Well “Diane”, the supervisor at Check in counter rudely asked what was the task for my disability… Which I understand it’s fine but then she began to further pursue the matter.

Layla alerts me to take my medicine; she provides me tactile stimulation when I am having a anxiety attack and brings me a small pill case when I do have an…

Compre tiquete ruta Medellin Fortlauderdale Charleston 8da y vuelta. 25am. Me reprogramaron para el mismo vuelo al otro día 13 de Julio 2021 y lo cancelaron de nuevo sin previo aviso. Lo que me llevó a aceptar viajar por otra aerolínea AMERICAN AIRLINES,el día miércoles 14 de Julio, perdiendo los negocios que tenía que cerrar el día 13 de Julio 2021.

Es una aerolínea irresponsable, y lo peor es que ni contestan en el teléfono. Esto es jugar e irrespetar a los clientes. Haciendo lo que quieren sin responder directamente.

Flew JetBlue from DC to Martha’s Vineyard. Been doing this for more than 15 years. The one hour flight was fine, but when we landed it was just awful. There were 2 commercial jets ahead of us that had to be deplaned, boarders, refueled and dispatched. Flight was an hour. Waiting was nearly double! Not acceptable. The pilot advised the plane that this was a “ground condition” this summer at MV and that despite calling the company (JetBlue), there was nothing we could do but sit and wait. We were literally trapped.

Normally I wouldn’t waste my time complaining to JetBlue- mostly because they never appear interested in bad feedback- but today was needed. Even when President Obama flew in and out, with his enormous requirements, things worked essentially as needed.

JetBlue needs to not just…

Hello. This is Krystal Blair, my mother is Rebecca Chiu. She is a member of JetBlue. I am highly upset and disappointed in y'all service. Not only has my mother had issues, but the rest of the family. My mother should have arrived from JFK on flight 2201 at 2pm.

It is now 4:38 and she still has not taken off. She was delayed hour after hour, which is sickening and probably will continue to be delayed hour after hour. As i wait to pick her up. The latest update is that my mother is going to arrive before 8p. This is aggravating!!!!!!!!!!!!!!!!!!!!!!!!!!! What is, is!

HOWEVER I had to reach out to leave a customer review, because lately y'all professionalism and service is highly disturbing! We will no longer be flying with y'all (respectfully)

I have been flying with jet blue for many years and I been a very loyal customer. For the last year the aIrline is just awful their is not a flight that i have not taken this year that has not been delayed for hours I suffer from anxiety at times and the crew or the pilot just don’t even say anything.

I am so disappointed with the service that I don’t even want to fly Jet Blue any more I just applied for the Jetblue credit card to earn the 60000 miles and received the credit card that i received when i get home it’s just rude and obnoxious to never leave on time or even state why we have to sit on the run way for hours.

The last flight we were in the air from NY to Orlando for over 6 hours then pilot advised plane was running out of gas. this was June 22 2021 to top it off they would not…

Horrible customer service. My 20 year old had flight and they kept delaying flight, then said they weren’t flying out that night. Couldn’t get the people hotel, people had to sleep in airport. Next morning they were only on standby.

We had to buy a ticket to other airlines to get home. They didn’t help to get people on another flight and you can’t even call to complain because the hold time is 211 minutes long everytime you call. And when you email corporate office it takes 14 days to get back to you if they ever get back to you.

m. the plane had a mechanical problem and we were given a different flight leaving out of JFK. 00 on cab fare and were not offered vouchers but other passenger that also made the switch to Flight 883 leaving JFK at 3:20 pm were given a voucher.

Flight 883 also was delayed due to "no crew" we didn't leave JFK until after 7:00 pm and arrived in MCO after midnight. What was most appalling were the disabled people in wheelchairs who were ignored by Jet Blue members and my wife and I gave them our water and snacks given to passengers who went up to get it from Jet Blue staff but

never did any staff member ask these elderly people if they needed to eat, use bathroom or anything. 00 refund to my travel bank for cab fare, food spent and the inconvenience caused as I also lost a day from our car…

Tenía un vuelo de regreso a Medellin Colombia por Jetblue el día 12 de Julio 2021 salía desde Charleston hacia Fortlauderdale y luego Medellin, a las 725am y fue cancelado sin ninguna comunicación anticipada ya habiando realizado el checkin ,cuando llegue al aeropuerto vimos la cancelacion. Las personas que nos atendieron no supieron explicar el motivo de la cancelación y me dieron la opción de viajar el día de hoy 13 de julio 2021,a la misma hora y de nuevo fue cancelado.

00am,-Medellín hasta el 14 de Julio. Percudicandome inmensamente No son para nada responsable esta empresa donde están jugando con los clientes sin ninguna comunicación antes de cancelar los vuelos. Lo realizaron sobre el tiempo y en el momento de llegar al aeropuerto.

Yo tenía que estar hoy Julio 13 2021 en Medellin…

Have tried dozens of time to change seats both online and by phone and at airport. Absolutely no way to get hold of them.

Made vacation package booking non jet blue web site. All seemed ok but can’t contact jet blue to get specifics I was promised when booking namely the Insider Experience which was quoted to be an automatic upgrade to the hotel room and free transfer shuttle from airport to hotel with no more than 3 stops. Impossible;e to get through by phone or live chat.

On our return flight from Fort Lauderdale on June 3, 2021, my 67 year old mother was sitting next to a passenger/gentleman that was coughing nonstop. After about 15 minutes, she quietly and politely asked the flight attendant if she could move to an empty seat (which was available). The flight attendant, Aaron, got very loud and replied "Are you serious, what is YOUR PROBLEM? He may just have a tickle in his throat. No, you can not move." My mother was so embarrassed as she did not want the passenger next to her to know her concerns.

The passenger/gentleman then realized what was happening and pulled out a negative Covid test to show my mother, stating " I was just as concerned as you due to this constant cough, so I just got a test and I assure you its just a cold." He continued with "I…

I AM SURPRISED AT THE NEGLIGENCE OF MY BAGGAGE. I HAVE BEEN TAKING JET BLUE FOR YEARS NEVER HAD AN ISSUE. I FLEW INTO HPN WESTCHESTER AIRPORT YESTERDAY 04/16 AND DISCOVERED THAT MY BAG MY BRAND NEW BAG WAS SEVERLY DAMAGED.

BY THE TIME I REALIZED IT WHILE WAITING FOR MY RIDE I TRIED TO GO BACK IN TO AIRPORT TO COMPLAIN THE LINE WAS TOO LONG AND THE AIRPORT WAS FILLED WITH PEOPLE SO I GOT HOME AND CALL CUSTOMER SERVICE AND THEY TOLD ME TO GO BACK TO THE AIRPORT TO FILE A CLAIM.

WELL THE AIRPORT IS AN HR AND A HALF AWAY AND I AM SUPPOSED TO BE IN QUARANTINE SO I NEVER WENT BACK. WHAT A SHAME NOW I HAVE TO GET A NEW BAG, AND REMIND ME TO NEVER CHECK MY BAG AGAIN.

MY BAG WAS BRAND NEW. HOW DISSAPOINTING. EXTREMELY DISSAPOINTED. FLIGHT FROM FORT LAUDERDALE TO WESTCHESTER 04/16/21- FLIGHT 2814…

4+ hours on hold. waited 2 hrs to talk with someone to resolve my problem. He told me the problem was solved but needed to talk with a supervisor. 2+ hours later I'm still waiting. Still waiting as I write.......

Per the website you can cancel your trip. Yes we did go through Expedia and got a non-refundable ticket, that was before all this stuff about the Coronavirus. I live in VA and there is a Executive Order not to travel until June 10 2020.

My trip is from May 9-13, 2020. Of course JetBlue gave me a credit for future travel, my next travel is not until Jan 2021 and JetBlue does not go to Miami. So since I can't travel that much because of health issues, I don't expect to be on another plane until whenever, if I live that long.

I am still waiting to see if Royal Caribbean will be sailing in Jan 2021, since JetBlue does not go to Miami I was told I either use my ticket to go somewhere else or loose my money. The government is helping the transportation industry, so it is not like they are…

I couldn’t travel due to the stage of emergency and I booked my vacation through Priceline who got the tickets through JetBlue. Priceline is saying hey lie policy won’t let them give me my money back only a voucher but it’s not like I wanted to cancel we had to cancel due to state requirements of the Covid-19 pandemic. So I believe JetBlue should tell Priceline to refund me my cash back since I paid cash.

In board service : Some of the snacks were unavailable, service was poor. Flight attendants came across as being tired and jaded. My seat was at the back of the plain and my armrest control was not working. ( it appeared to be detached and completely destroyed.

The headphone socket was also damaged on the return journey so outbound and inbound I was not able to enjoy any entertainment. The plain was in general need of maintenance looking well worn, everything vibrating that much more noticeably due to age and maintenance level. On a separate note I am not sure how well Jetblue is enforcing carry on bag policy with overhead lockers. People seemed to be able to carry on up to 3 large bags all being stored overhead I also noticed one passenger with a children's bicycle seat that was stored…

I was travelling to on and from Ft Lauderdale Florida to Nassau with 5 other friends travelling together. Flight out was Wed November 20 0n Jet Blue flight number 1393 no problems we all went together and arrived in Nassau together.

50 flight 1394 which all my friends were booked. I asked if there were still seats available 0n 1394 she replied several seats were. I asked if I can get on that flight she said yes but there would be a 75 dollar fee I argued with her that is not right since a mistake was made and there was seats left on Flight 1394.

She was nasty so I paid the 75 dollars with another credit card that was not my jet Blue card. She the put me on a seat at the back of the when there were many other seat that were available.

When we arrived in Ft Lauderdale my bag could not be…

I was traveling from la Romana Dominican Republic to JFK NY with flight B6 1800 on 09 November 2019 back from my vacation. My ticket’s number was 279 7458793938,seat 8C

The Flight attendant was rude, unhelpful and unresponsive to customer needs and didn't show concern for safety. Passenger seatbelts weren't checked, timely announcements weren't made regarding different phases of the flight. We weren't allowed to move to another equivalent seat, even though space was available. We weren't allowed to stow our items in the overhead bins as if they weren't there for passenger comfort. The crew was nowhere to be found during flight, weren’t in the aisles visible and accessible. I felt I was discriminated against by flight leader. My whole vacation experience was ruined because of her actions,…

00 US DOLLARS or miss my flight in which I could not as I was due for work the following day I was also told I have to pay this money on a machine I was very unfamiliar with I asked this agent for help who refused to move to help me and as I was thinking I would miss my flight all this agent saying to me is what you gonna do pay this money or you are not getting on that plane I asked another agent for help and

she was just as unruly as the first one ,this was a very traumatic experience as I was travelling alone I had very little cash on me and I had forgotten my credit card in my homeland After spending a great vacation I use the money I had left and was still short of cash i had to asked 2 kind Barbadians who were travelling on the same flight for the extra cash in order to pay or I…

My reservation code was AQHUAH. Thank You

I was a passenger on Flight # 347 8/31/19 Oakland to Long Beach, CA that was delayed 15+ hours and treated very badly by a Jet Blue gate agent. I sent a written complaint to CEO Robin Hayes on 9/4/19 and not only have I not heard a word from Jet Blue regarding my complaint, but I have not received the $300 credit they promised all passengers we'd all be getting in 7 days for our inconvenience.

flight attended are very rude lots of attuede when ask a question. especial to Jamaica and coming from Jamaica I was spoken to very badly.

Had a family trip planned from 31Aug- 8 Sept. departing from Aguadilla PR to Orlando Florida and had to cancel vacation due to Hurricane Dorian approaching Florida that same weekend. Made reservation through Expedia. I tried to cancel flight on Thursday previous to flight and was told by Expedia that only the airline could cancel, so I went to the JetBlue Desk on the night previous to the flight and the clerk told me that only Expedia could cancel the flight.

I called Expedia again and they said that they could do nothing because it was a non-reimbursable fee. I asked for a credit and they said that Jet blue would not credit the flight because it was flown. I did not cancel my vacation on a whim, I cancelled due to the erratic trajectory of the hurricane.

I understood that Jet Blue…

On Wednesday, August 7th I flew to Austin, TX from Boston, MA on JetBlue flight 1039 to spend 5 days in Edinburgh, TX working on a spay/neuter campaign. I worked at 3 of the highest kill shelters in Texas and we were able to spay/neuter 585 animals in 5 days. I was asked by the Director at one of the shelters to take a litter of five 7-week-old kittens home to Boston, because they were at a very high risk of being euthanized before they would weigh enough to be spayed/neutered. That night I got on your website to see what your pet policy was. I read that it was a maximum of 4 animals per flight, the total of the animals and carrier needed to be under 20 pounds and fit in a carrier that would fit under the seat if front of me. It also said to call for exceptions.

On Sunday, August 11th, I…

My wife and I came to the jacksonville airport from Fort Stewart Georgia to pickup our grandson. We have been using your airline for years. We need gate passes to meet him because he's a minor. The who waited on us was very nasty in her tone.

We gave her our retired military id's, she responded by saying they didn't have birth dates on them,which they do. We then gave her drivers license. She then told us only one of us could go to the gate. We've been doing this for years and we've never had this kind of treatment.

If this is the new JetBlue, we'll have to take our business somewhere else. The attendant was at the help line about 9:00am 7/16/19

Well , avoid Jet Blue!!!!!!!!!!! I had the most horrible experience one can imagine with get blue this past Tuesday !!! I was traveling from Boston to Las Vegas , and this flight was my second flight , I was flying for almost 22 hours.

On my way to Las Vegas , with JetBlue , I was sitting in an aisle seat and next to me was sitting a 7 years old girl without her parents. When they brought the girl the flight attendant Kimberly asked me to step aside so she can talk to the girl , even though I didn’t really understand why I waited patiently for her to finish .

During the flight I saw that the girl feels uncomfortable so I asked her if she needs to go to the restroom and she said yes but she asked for help to open her seatbelt. After I helped her I moved out of my chair so she can get out…

I am in MCO airport and I was traveling with two large bags from a trade show. The bags were heavy and cumbersome, stuffed with samples. " There was not a long of passengers behind me. " I was appalled at this level of service and frankly not what I expect from JET BLUE.

I a member of your frequent flier program and had a wonderful experience with check in at Newark on my flight to Orlando. I am now thinking of flying another carrier on my next trip to Orlando which will be in a few weeks.

My flight was very uncomfortable, tv wasn’t working, my chair could not go back .flight was horrible.

over 3hrs. I'm so disappointed no one reach out to me.

I was on flight # 781 from JFK to Boston on June 11, 2019 scheduled to depart at 11:00 pm. Although there were various announcements made about the flight being delayed we did not leave until 2:30 am, a 3 and a half hour delay.

In addition upon arriving in Boston I found out that my luggage had been left in Nw York ( report Bosb600927834). I got to my hotel at 4 in the morning. I had to be up the next day at 9:00 to deliver a session at a professional meeting.

Aside from being exhausted I had no clean clothes to where and no toiletries. Although the luggage arrived that day it was too little to late. This experience was unpleasant to say the least and although I have flown with Jet Blue many times in the past I would not considering that option in the future.

To make this situation…

I visited the JetBlue counter at Piarco International airport on June 12th 2019 to have my return flight changed due to unforeseen circumstances, upon reaching the counter i stated my situation and requested that my flight be changed as i must return before July 29th ( i was aware of the cost because i contacted the airline the evening prior).

The attendant who was very courteous verified my information and proceeded to advise that my current booking would fulfill my request and there would be no need to change my return flight, i asked again if she was certain and she confirmed she was. Convinced that the attendant's advice was accurate i left however to ensure that i understood the information relayed at the counter i contacted the jetblue office who to my surprise gave me different…

Due to a medical emergency I have to cancel my travel plans. 00 cancellation fee must be paid and then I can file the necessary paper work to see if I entitled to my fee back. If they accept my paper work I will also get my point refunded to my account and my taxes and airport fees will go in a back account which must be used within a year otherwise I forfeit all my money.

I asked if I could submit the medical files first since there is time before my reservation, but they insisted on getting the money first. 00 in their account earning interest for them. Multiply that by many other customers(provably in the tens of thousands) Jet Blue is making a nice profit on customers money.

I am a loyal JetBlue customer. I just landed at LAX airport-we stayed on the tarmic for 40 minutea- people were vomiting, there was no air and it was hot. This the second time we have had to wait on the tarmac with Jet blue.

I spoke with customer service and they said there was nothing they could do. I am looking forward to hearing back from you as soon as possible regarding this matter. This is no way to treat a loyal JetBlue customer!

Let's begin with my return flight #1926 from Long Beach, CA to San Jose, CA on 05/30/19. I originally was on a flight departing around 5:05 pm but instead got bumped to a later flight. There was a notification; however, when I called for an explanation, I was told that there was an aviation problem.

I asked for specifics, but customer service couldn't answer my question. After that, I finally begin the travel and was told that my bag was too big to take with me, so I had to check it!!!! I didn't have to check it on my first flight.

This was not what I wanted to hear since I was already late for an appointment that was scheduled upon my original return. The customer service rep was not nice, actually, your entire staff seemed to be irritated that they had to work the flight. Joseph, the…

Re: flight from hell I recently took flight 1825 from fll to Lima Peru after waiting till the scheduled time they informed the copilots visa was not good for the required 6 months how could a company not keep track of this while flying 200 bodies to another country, word trickled down to the helpless passengers what happened, on and on time passed after 3 hours the word was board the plane,so we did.

After leaving the gate 3 1/2 hours late we prepared to take off, suddenly a drunk woman who should have been stopped at the gate became unruly and the plane was turned around and she was removed, we found out we needed more fuel, as they fueled the flight crew happily chatted in the front of the plane so asked for information was warned to stop asking, we sat there helplessly, no information…

THE ONLY THING THAT I WAS HAPPY WITH ABOUT THIS FLIGHT WAS THAT WE LANDED SAFELY,AND A FLIGHT ATTENDANT NAMED JENNIFER.. JENNIFER WAS KIND, POLITE, THOUGHTFUL AND ATTENTIVE TO ALL OF OUR NEEDS. SHE HAD A SMILE ON HER FACE THE ENTIRE FLIGHT.

JET BLUE NEEDS MORE JENNIFERS AND FEWER, IF ANY, STEPHANIES. I was, and continue to be, extremely angry, and disappointed about the treatments of some of your staff, to the extent that I am considering terminating my True Blue account (because it appears that Jet Blue is not true to loyal customers) and using other airlines in the future.

The following are some of the reasons for my angst towards Jet Blue.

First: I paid extra money for the “even more space” feature. which was to include early boarding which should have given me access to the over…

just wanted someone to know that on april 20 2019 we flew from ft, Lauderdale fla to san juan round trip, thought I was getting a good deal for our plane tickets til we checked our 5 bags all under 50 lbs and had to pay more for luggage than we did for the tickets sooo this will be our last on jet blue and just wanted to let you know that

I LOVE jetBlue! I live on Martha;s Vineyard, MA! When I leave the Island I ALWAYS fly Cape Air & jet Blue! Lucky Me! When I traveled on April 11th...Cape Air was shut down for 3 days (re-surfacing runways)! Just FINE! I took the bus to Boston! When my flight was scheduled to GO...NO plane!!! UGH! Finally a plane! YAY! BUT...the Flight Crew was in PHILLY!!! Finally a Replacement Flight Crew (ALWAYS the BEST)! THEN...to TOP it all off...NO TV for THREE hours!!!

TOTALLY UNACCEPTABLE!!!

I flew home on flight 1692 or 1691 from Costa Rica to JFK on Wed. and I sat in the EXIT Row 10 with my daughter and my husband. I would like to know what your policy is on serving alcohol to passengers seated on the exit row.

The Gentlemen sitting across from us purchased at least 6 bottles of wine and was clearly not in any shape to assist passengers if god forbid he needed to. I am not oppose to people having a drink but when you ask the question about are you able to assist ect.

at the beginning of the flight I think the crew members should be gaging how much alcohol they are serving the passengers. I think this is a very serious issue and changes should be implemented when booking those seats,

I would like at least a 100 dollars back for what I went through on flight 1185 jfk to rdu on april23 had a kidney problem and no wheel chair even though I did board first but had to go through all security line and felt like I was going to pass out I didn’t order wheel chair but asked when I got there and no help when I boarded no tv working would certainly like a compensation of more than 15 dollars please put 100 dollars back to my true blue account as I travel all the time

I just submitted my complaint and hour ago on this same site and want to be sure due to the message from you ,after being successfully submitted, that you do not need anything else and you use the email above please.

" I believe that this is absurd and your airlines should have back up plans for these situations. It was extremely difficult for me as I was traveling with an infant and a toddler. I could not take advantage of your willingness to accommodate passengers with motels, due to the fact that I was alone and the hardship of transferring my children to a motel was too great, not to mention unsafe that time of the night, this was not an option.

I also did not have supplies we would need or a car seat for ground travel, plus it was too late in the night to try and attain such items. In…

04/14---Flight 1371---My flight was canceled with American Airline. 00. My brother book the flight for me but got the wrong date 04/21 not 04/14. 00 one way and I agreed to the price. Reservation said hold on I have to get approved, I held for a very long time.

00 but we are sold out. I said I'm at the ticket counter they have 8 seats. She said I'm sorry we are sold out. The ticket counter told me to call back, I called reservation back but they would not book me on the flight and I was unable to secure the flight online, we tried for a long time. After…

My family and I only use Jet Blue when we fly. We are all true blue members. I returned last week from visiting my parents in Florida and received a telephone call from my mom that my dad had passed away suddenly.

I was in shock and all the flight arrangements were done with Jet Blue very quickly. The following day my sister and I found out that there is a 15% bereavement discount on airfare. She called customer service and was able to receive the discount.

When I called they said that they were unable to honor that discount. I called Customer Service again and they said that the only way I can receive the discount is by calling the Corporate Office. I am requesting that you give me the 15% bereavement discount.

I can provide you with a death certificate if needed. I would have no problem…

On 02/03/2019 my husband and I took our first flight on JetBlue out of Newark Airport to Orlando Florida Conf #IEIQEC Flight #6928. This was the easiest check in we ever had. On 3/7/2019 we had a return flight out of Orlando to Newark airport Flight #928.

We arrived at 11AM scheduled to leave at 1:18 PM. As usual our check in was great but unfortunately it went downhill from there. as there aren't many seats at that gate. We decided to sit directly across at Gate 6 which had some room.

My husband asked twice at Gate 5 if the flight was leaving on time at 2;00 PM and was told they weren't sure yet. As there was no announcement made, at 2:10PM I went to Gate 5 to find out if they had any idea what time the plane would be leaving but there was no one there so I asked at Gate 7 if they had…

FOR FLIGHT#1044. CAROLYN GILDE,TO THE LEFT OF MY CHECKIN ATTENDANT , IN A LOUD VOICE, SAY THE "KNUCKLE HEAD" IS COMING. AND THEN SAID THE PRESIDENT. I WAS SHOCKED AND ASKED HER IF SHE JUST CALLED THE PRESIDENT OF THE UNITED STATES A "KNUCKLE HEAD".

SHE RESPONDED THAT SHE WAS NOT TALKING TO ME. I TOLD HER THE OFFICE OF THE UNITED STATES PRESIDENT SHOULD BE RESPECTED. SHE RESPONDED SHE WAS NOT A TRUMPER. I RESPONDED THAT IT DID NOT MATTER WHAT PARTY YOU ENDORSE, IT IS THE OFFICE THAT REQUIRES RESPECT.

I ASKED FOR THE COUNTER MANAGER AND SPOKE TO MARCIA RADCLIFF. TOLD HER WHAT HAD HAPPENED AND SHE AGREED IT WAS INAPPROPRIATE BEHAVIOR. I COU;LD NOT GO WITHOUT REPORTING THIS UNFORTUNATE INCIDENT. CAROLYN GILDE WAS RUDE AND TOTALLY UNAWARE OF HER INAPPROPRIATE BEHAVIOR.

IN ALL THE MANY YEARS…

MY WIFE AND ME ARRIVED AT new York JFK AIRORT ON MARCH 26 AT 2:41 pm to connect to A JET BLUE FLIGH LEAVING JFK AT 10:30 Pm..

WE Arrived at JFK at gate #1. LATER WENT OVER TO GATE 18 FOR THE FLIGHT TO BUFFALO. NY. WE SAT THEIR UNTIL 10pm WHEN ANOTHER PASAGER DISCOVERED IT WAS LEAVING AT GATE 3.

IT WAS A LONG WALK GETTING TO GATE 3 I AM 83 YEARS OLD.

WHY WE WERE NOT GIVEN NOTICE OF THE GATE CHANGE I CANNOT UNDERSTAND. THERE WAS A JET BLUE GALTE ATTEND, BUT SHE LEFT LEAVING SEVERAL OF US SETTING THEIR NOT SAYING A WORD..

THIS WAS TOTALLY DISCUSSING AND UNCARING .JET BLUE HAS ALWAYS HAD GOOD CUSTOMER SERVICE.

I was on flight 480 March 24th from Jamaica, Montego Bay to JFK. I was in seat 10B, and the air condition vent over my seat was leaking water.