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Jiffy Lube

1.0
278 complaints

Address

P.O. Box 4427 Houston, TX, 77210-4458

Complaints

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Lakisha Walker

Aug 26, 2022
0

I took my car in for an oil change July 16th 2022and notice July 23rd my low engine light keep appearing as if I didn’t have just get an oil change I then took it back to the same location where they say they did nothing wrong or that I a slow leak.

My car begin to ride very bad a loud I then took it to two different shops where I was told my filter had not been changed since last year and how dirty the oil was I couldn’t have just received an oil change. I was also told that my oil level was 3 quarts to low in of 4 weeks so it’s no way jiffy lude gave me a proper oil change.

I then had to pay for another oil change and other damages that came from them for doing it properly . I contacted JIFFY LUDE the 12th and western location received horrible customer service from the workers and…

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Sharon Kaye Pollard

Aug 21, 2022
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Hello I am disabled and considered handicap. Two of my friends and myself attended your August 20, 2022 Earth, Wind and Fire/Santana concert. The blond woman that was supposed to be helping people in the ADA line for handicap individuals was rude to us.

All three of us had very small purses she stated that since they were not clear and the size of her badge we would have to take them back to the car. She also refused that I bring in my small hand held cooler with my water and snacks.

I needed them as I am on a fixed income and can't afford to pay ffor a full meal at your venue and my Crohn's disease/pre diabetic requires I have something so I don't pass out. She was very rude and nasty to all of us.

She was one of the most unprofessional people I have ever met at your venue.…

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Elaine Martin

Aug 18, 2022
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I went to get and oil change today at jl 5917 silver hill road. I was over charge even though. I have been coming here for years never experience someone cheating me out of my money, usually ask you what you want and tell you how much the cost, I did not get the cost until the work was done oil change and

light bulb change told them I hada gift card for 25 dollars and he said ok the light bulb with label he told me was 14 something. went total cost was 62 dollars and some thing the mechanics saying this toe very low I went off and ask how much was the oil change he said the oil change going up twice since you last been here.

And I said why I was not giving and price or told the the price went up. I refuse to paid until I speak with the other guy who help me. I ask him why was it so high…

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Terry Proulx

Aug 18, 2022
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I have a comment about the store located at 1305 Bank Street, Ottawa Ontario. I showed up for an oil change at around 15:45 on Wednesday August 17th and all 3 bays were full, I was told to park behind a vehicle in one of the bays.

I waited for 10 minutes and then asked a technician how long it would be and he answered 2 minutes. After waiting an additional 10 minutes I noticed that the technician had not even started the oil change on the car in the bay, so I left without getting my oil changed.

The staff would not even pay any attention to me, they kept their distance and were just milling around doing nothing. This is unacceptable, I should have been told right off that it was going to be at least a half hour at least I could have went somewhere else.

I can guarantee that I will never…

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Mie Konscience

Aug 5, 2022
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Car has 5k on it and in new condition.

Store 1490 in Rochester, NH took it in for a simple inspection and oil change.

Cut windshield pillar trim (deep scratches) and left unsightly residue from the old sticker on the windshield.

They also left residue from old oil sticker on windshield.

Expected professional service did not anticipate sloppy workmanship.

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Vel Varner

Aug 4, 2022
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, Salt Lake City, UT. 8/4/2022. We someone did approach they asked what I needed. I told them an emissions test for my motorhome. They told me I would have to pull around to the back because the cord for the machine would reach where I had parked. still no service. JUST PLAIN RUDE!!!!!!!!!!!!!!!!!!!!! We left disgusted!!!!!!!!!!!!!!

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Emma

Aug 3, 2022
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I was charged $100 for a synthetic oil change, after I told Robert twice that I just get regular oil. I have gone to jiffy lube multiple times and have never paid more than $60 for an oil change. I visited the location on Cicero in Matteson and told Robert all of this.

I also did not receive a replacement sticker and my receipt says my oil levels prior to service was full - which it was not. I called another jiffy lube in Joliet IL and their prices for a synthetic oil change was almost $20 cheaper than what I paid.

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Tonya Crouse

Aug 2, 2022
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I'm am pretty sure they blow my engine up in 1 of my cars by not changing the oil right. So I go somewhere else for that. Everytime I go for an inspection I need wiper blades. Today it took them an hour and half to do an inspection.

I was trapped like a rat there and they called the law on me because I said a cuss word. I will never take a car back here and I will make it known to everyone I know not to go back here.

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Rosa torres

Aug 2, 2022
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Rude thing they have working there to sale and still service send that woman to be dress and wash shame on the of Jiffy Lube

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Jorge Bustamante Jr

Jul 28, 2022
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I completed an oil change with you all. 10 days ago. My car now has no oil in the motor.

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Rachel Graves

Jul 26, 2022
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I went to get my oil changed at the Jiffy Lube, 101 W Esplanade Dr Oxnard, CA 93036-1101. Two weeks after my oil change my car almost died on the freeway, and I had to get it towed because it wasn't safe to drive.

I took it a a repair shop, and they found that all the oil in my car had leaked out because the drain cap was damaged during the oil change at Jiffy Lube. I'd like a refund for the oil change, and I'd for Jiffy Lube to reimburse me for the cost of repairs.

The documentation for the oil change at jiffy lube + the repairs from West Coast Tire and Service are attached.

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Erika Asbury

Jul 23, 2022
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After being told I couldn't get the oil change I wanted, I wanted to go elsewhere for an oil change. They had already drained my oil without my consent.

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Yvonne oropeza

Jul 20, 2022
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Yes I paid for the service there and have the invoices and when I went for my car they said the payments didn't go through I showed them my bank account and it says paided an still won't give my my car the said cops were picking up my car please help me

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JOHN DE. BLUE

Jul 19, 2022
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To Jiffy Lube®, I am filing a claim for a bad oil change on 07/11/2022 in Butte, MT. Invoice # -38401720- Oil change. I brought my own OIL FILTER and 1 quart of Lucas oil stabilizer. Normal is 1 + 5 quarts.

97 NOTE: * The invoice shows they added 1 + 7 quarts. * This is 2 quarts OVER FILL. * I notice the oil pan was leaking so I check the dip stick. * I called the next day, the 12 of July.

* Had the shop completely drain all 8 quarts. * Filled it again with: 1> 1 quart of Lucas oil stabilizer. (Had to buy another quart of Lucas. 2> had them add 4 quarts of 10-30 conventional oil. (4 + 1) 3> left my oil filter on.

NOTE: * This is very dangerous to the engine. * The second invoice reads: Oil overfull drained and filled properly. 97 + To be reimbursed for the second quart of Lucas oil…

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Loretta Driskell

Jul 14, 2022
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I recently had a sudden problem with warning lights and dials rapid flashing. No auto repair place in sight, engine pausing. I saw the Jiffy Lube I use for oil changes, etc. So, I pulled in. They ran tests, said I needed a new alternator, which they could do (for around $600).

Picked up next day, and within first two miles, warning lights started flashing. L. Car was overheated. Took over and hour to cool down enough for them to test. Said it was probably thermostat and needed to go to Toyota dealer to be fixed.

After Toyota checked the car over, they said it had to be towed to a body shop because there was considerable damage to the body underneath. This caused another part to be pushed into the radiator and therefore, cracked it.

The repair was made and cost almost $4,000. My…

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Deborah Craig

Jul 12, 2022
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When we took our Audi Q7 in for a oil change back in February they stripped the oil pan plug. I have taken the car back several times to get it fixed. They have not fixed the problem. The person who was in charge that day was so rude and the worst customer service I have ever seen.

All we want is the problem fixed. We also tried to get a hold of Mike Buchanan but have not heard anything back from him. What is it going to take to resolve this issue? We have taken all of of vehicles into the Jiffy lube in Sandy Oregon for a little ng time.

We are very dissatisfied with their customer service and quality of service.

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Sandy Skerlecz

Jul 9, 2022
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When you try to be a loyal customer 1 1/2 hour job 2 1/2 hours later… they didn’t change windshield wipers the 1 thing I went in for change light bulbs- they just forgot because they were to busy! And kept my light bulbs - GM didn’t seem to care about bad service, bad communication or losing a jiffy lube customer.

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Eleanor Masters

Jul 6, 2022
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Waited for over 45 minutes even though there were only 2 cars in front of me to then have 3 different cars that pulled up behind me be serviced before me even though I could have moved my car into any one of the other lines that they directed these cars until. When i finally asked about the waitt was told it would be another 25 plus minutes even though at this point 4 people who got there after me had now been finished or started with their oil changes.

Was not given a reason for the wait or any solutions. I had to leave before I could even get an oil change because I had waited so long. Was told to maybe try to come back later when it'll be less busy as if I have all day to spend waiting for service.

Very upset, staff was rude, dismissive and had no desire to help their customers. I…

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L. DIAZ

Jun 30, 2022
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Horrible customer service by district manager, David. Terrible oil change experience. Car still having residual issues, probably from that day. Am wanting my car to be looked at and not by Jiffy lube and definitely not by David. No thank you

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Roneika Smith

Jun 26, 2022
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Jiffy Lube completed repairs on my vehicle and within 72 hours my vehicle completely stopped functioning. The repairs Jiffy Lube completed caused the engine to fail. The car was towed back to Jiffy Lube, Jiffy Lube refused to take a deeper look at the vehicle and had me tow it else where.

The mechanics at the other shop determined it was engine failure caused by Jiffy Lube, the warranty company also looked at the vehicle and determined the same. The day Jiffy Lube received word that my vehicle had been torn down to determine the issue, they closed my claim and stated that they didn't have the opportunity to look at the vehicle and the other mechanics could have caused the problem.

Jiffy Lube had the car in their possession and refused me services. This appears to be some type of scam so…

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Angel scheuffele

Jun 21, 2022
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My complaint is the shop manager told me my brakes were bad and needed to be replaced. But the employee who was testing them said they were good. I informed the shop manager my brakes were done in April and there's no way they could be bad already.

I felt taken advantage of because I am a woman. I already had a bad feeling pulling in the stall to get my oil change and I should have just left at that moment. I will no longer be visiting the jiffy lube at 120 Mariner boulevard Spring Hill Florida 34609.

The the staff will tell you something is wrong just so you can pay for it and they receive a commission. What a disappointment!

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Eric Raduazzo

Jun 20, 2022
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At least 4 cars I’ve brought to them, the first time omg they washed the windows vacuumed checked everything and I was happy as a clam but a few weeks ago they are so smug and they have no clue what they’re doing, the kid started to vacuum the floor and then he put the hose away , I asked the girl who apparently was in charge if they could change a headlight and

she gives me this huge story about they don’t do them here because you have to remove the battery the transmission fluid can’t h check and I wanted a transmission fluid service last year and they sent me on a wild goose chase so I was weary about coming back this time and again I’m not getting my transmission fluid done no headlights I was thinking about getting a brake job but forget it..

and is it policy for employees to bitch…

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Elaine Smith

Jun 15, 2022
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, St. 74) before we headed back home to Canada. Our "check engine" oil light came on after only 3700 miles, should have been good for 7500 miles. When we went into our regular facility here, they discovered the air filter had not been replaced, the housing was empty, no air filter at all!!

Not only that, there was a bungy cord sitting inside the engine area. We drove home from Florida with NO AIR FILTER & a bungy cord where it should not have been!! No wonder our truck has been sluggish, we'll be taking it to our own mechanic to see what damage has been done due to your negligence.

I'm sure you have camera's in your shop as we do here, please have a look at them to verify my issue.

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Vishal Gupta

Jun 15, 2022
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My car was fine until I chose Jiffy lube for changing the Brake pads/Rotors. It turns out to be mistake. Since then I am facing regular issues with my car. Car's front wheels gets super hot with burning smell after running few miles and it start vibrating as well. I have visited multiple time but after couple of week the same issue start again. Now the condition is, I no longer want to keep this car. Totally frustrated.

When I visited first time for brake pads and rotors, I paid around $900 but these guys didn't fix this properly and front wheels gets super hot with burning smell after running few miles and it start vibrating as well. I was so scared. They really did something goofy during the service and total spoil my car. Next time they again charge for $350 for some clipper or…

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Elaine & Terry Smith

Jun 14, 2022
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I sent the e-mail below (including copies of our bill & verification from our facility here in Ontario) two weeks ago, still no response.

We took our truck into your facility, Jiffy Lube #227, 5763 Central Ave., St. Petersburg, FL on March 24, 2022 for a simple oil change ($461.74) before we headed back home to Canada. Our "check engine" oil light came on after only 3700 miles, should have been good for 7500 miles. When we went into our regular facility here, they discovered the air filter had not been replaced, the housing was empty, no air filter at all!! Not only that, there was a bungy cord sitting inside the engine area. We drove home from Florida with NO AIR FILTER & a bungy cord where it should not have been!! No wonder our truck has been sluggish, we'll be taking it to our own…

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Gerald Duffy

Jun 12, 2022
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Terrible and very messy service. I left with a pair of ruined shoes an oil stained step bumper.

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Damon thorne

Jun 11, 2022
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I had my oil changed and when I left my car was making weird noises and shut off. I had it towed back to jiffy lube they could see what was wrong and told me to tow it to a dealership to get it evaluated.

I spoke several times with the district manager Robert now he saying they not liable. My car was in great shape no issues I took a chance to get the oil change and this happens. The dealership I towed it to said I need a new engine due to a rod broke from oil.

I need someone to contact me asap I will be filing civil suit

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daniel ellenbrook

Jun 9, 2022
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jiffy lube lakeway tx Drain my transmission while they were doing a oil change by mistake and did not tell me I drove out and my tell me to go to a toyota dealership said was low on transmission fluid and jiffy did it i have video jiffy lube says they have video saying you did not drain transmission you would like to see it daniel ellenbrook 512-968-7318 danellenbrook@gmail.com

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lynn sargent

Jun 7, 2022
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i'm 66 years old and my time is just as valuable as anyone elses. this was the maynard mass one

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Stephen Bondy

Jun 4, 2022
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1. Rude clerk who pretended not not understand discount coupon initially..

2. No window wash

3. Not Interior floor vacuum.

4. No stick place on window concerning next service date.

Concerned as to whether all other jobs claimed to have been done were really performed.

This place has changed dramatically After over 20 years going here, will have to find a new place for car service now.

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Richard Craig Thomas

Jun 2, 2022
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While getting my oil changed today. i immediately turned my truck off. The employee came out in a threatning manner and yelled at me for being " a dumb ass". I told him the employee told me to start my truck and asked if he was ok.

The employee who was topside said" my bad". I recived no apologies and felt like that was the end of my service. This will most likely be the last time i used jiffy lube. Thank you for taking time to Review my complaint

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Judy Transue

May 31, 2022
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I visited the Jiffy Lube #648 in Absecon New Jersey. The staff was courteous and polite, and I was served quickly.

I then got on the road to make a trip to Maryland. The panel on my Ford Escape that was removed when the oil change was done was not fastened back onto my car and fell off halfway during the trip. Thank goodness it did not cause further damage or a bad accident! I was traveling over bridges and in heavy traffic - I shudder to think what might have happened. I am taking it to my mechanic to fix it properly.

I just want you to know so that you can please tell the staff there that although the "speedy" service is great --- rushing through important small details could cause horrific results!

I am sorry to say I will not go back to Jiffy Lube, it is just not a risk I am willing…

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Donshea Riley

May 29, 2022
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I went to get my car serviced on 2/11/2021 Addison IL location for a standard oil changed charged me 150 no big deal. 8 and that they only put 3 and my car burned through all the oil and caused bad engine damage.

But not only that’s they broke my oil change cover and put zip ties on it I called the Addison jiffy lube to get more information they informed the people who worked on my car as been terminated so they couldn’t verify how much oil was put in the car.

I call from the district manger who was very rude and told me it doesn’t matter if they only put 3 quarts of oil In my car is was my Job to get it topped of because they have top off services that I was never aware of. Jiffy is purposely shorting people on oil that they clearly paid for this is unethical and I will be calling…

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Paula Shaffer

May 27, 2022
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My oil plug was not put on tight enough and my jeep was leaking oil. It got 2 quarts low. It was changed in Reno at Virginia with a coupon.

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Agnes Lebenyi

May 26, 2022
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They put additional charges on my invoice. They put the cheap oil to my car even though I asked them to use the quality one. The service took 15 minutes and I have an additional $35 on my invoice.

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Kristi Robinson

May 23, 2022
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I went to the location off Knoxx Abbott Road in Cayce, SC. The employees seemed a little relaxed and more playful than I liked. But, figured as long as the work was done, ok. Asked for an oil change and for them to just look over the car and see of anything needed work.

This was a new car for me and wanted to make sure there were no issues. I did ask for them to add washer fluid and they did not. They told me I had a minor oil and transmission leak; very minor on both that I wouldn't notice.

However, less than 2 weeks later and over 2,000 miles later, the car broke down. There was not a drop of oil in the car at all. The mechanic said it looked as if no oil was added to the car at all.

Even after dropping the oil pan, it was bone dry. Now I have a car that is broke down and trying to…

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Alex arriaza

May 9, 2022
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Hi i been jeffy lube customer for few years. I took my car for oil services on 5-6-22 . Now my car is leaking oil from the oil filter because they didn't do good job. I know if is any damage to the engine because the oil is really low.

And the previous services they broke down my glove compartment to checked the air filter. 626-607-7814

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Chris

May 9, 2022
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I went for an oil change 3 weeks later my car started messing up I scan my car it was my transmission I check my fluids..it seems they added some dirty oil in my transmission

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RAQUEL LANTZ RAINWATER

May 1, 2022
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4/25/22 oil change sat in car. staff was not rude. everything was quick. bought cabin filter. drove approx. a mile away pulled into the parking lot as I turn into parking space car makes a few load hitting noises, not check engine or oil lights came on.

stopped and so much smoke came out from under the engine compartment. like it was on fire, bad oil smell, open hood, oil allover engine. call jiffy assistant manager. I CHECKED oil cap, OIL DIP STICK, no oil on stick, checked few more times no oil on dip stick.

check for drain plug, it was there. oil all over ground and under carriage of car. oil filter cap was on. He drove to my location.. checked car went back to jiffy, he brought back oil, oil filter and tools.

filled, changed and checked oil level. didn't touch drain plug. just…

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Gagi Turkadze

Apr 26, 2022
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I have Mercedes Benz Sprinter van Turbo Diesel I have changed oil this morning fir my sprinter but service man did not drain old oil full and after adding nee oil I have had computer message that my oil level is maximum I purchased my oil second gime amd need oil change service one more time Can I have back my money for service and fir paying for oil second time I sent all my proof papers

Thank you

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Kelly Frazier

Apr 22, 2022
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Customer Service was poor, offering services that wasn't needed, had no free car wash voucher to give to customers, would not accept any coupons. My experience was terrible, will never visit location #2441 ever again.

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Donna macneal

Apr 17, 2022
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I went to jiffy lube for a oil change and went I paired for the service and drove home my car told me not to drive it. I thank God that I made it home like 2 minutes from the store.

My husband said there was no oil at all in my car. He called the store and they said to come get a court of oil and then drive the car back, we did and the manager said he will make it better.

I told him I am glad they didn’t ruin my car. He said he was going to make a complaint but of course never heard back. Not a happy customer! Donna macneal.

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Charisma King

Apr 7, 2022
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I went to a jiffy lube and they put the wrong oil in and it’s caused electrical problems and now their saying they’re not responsible

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Billy Chadwell

Mar 31, 2022
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On Wed the 29th I was at the jiffy lube on antelope drive in Syracuse utah for an oil change. It was very busy. From what I could see there were three men on the main floor and one under the cars.

My complaint is that only one of the men was actively working on a car. Another man was talking on a cell phone. The third man was cleaning car windows. It seemed that two of the men were not using there time wisely with multiple cars in line to be serviced I complained to the man who was talking many times on his cell phone.

My car was finally serviced with a oil change. But, my car windows were not cleaned as part of the service I have received in the past.

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Samantha

Mar 31, 2022
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I was charged more than what they initially told me. Parts of my service were not completed. I reached out to the manager and he was extremely unprofessional. Refused to make it right and told me it was my own fault for not double checking.

Worst customer service I’ve ever experienced. I reported this to my employer who recommends this location to employees and they are removing it from the referral program.

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Catrina mays

Mar 30, 2022
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I went into jiffy Lube for an oil change on 8/4/2022 after service I was giving my vehicle back I went home and the next day I left out for work and made it down the street my car shuts down police assist me until a tow truck came I filed a complaint with corporate office and contacted the office and no help so

I had it towed to the dealership and they left the bolts off an there was no oil so I’m left with a car that need a engine! I can’t believe how this company do there customers so bad !

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Edward Hoyer

Mar 22, 2022
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Air filter removed and shown to me to be dirty. I was quoted a price of $60 to replace. I went to Walmart and paid $15 for a new air filter. I removed the old filter and found 2 of the car right fasteners not engaged and the flange of the cylindrical filter not properly seated.

There was a sizable air gap and the filter off the mounts. 5 L. March 21, 2022.

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Olegario

Mar 21, 2022
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i went to the shop on weber on airport road in romeoville il to have my car serviced and they asked me if i wanted them to replace the engine and cabin air filters i told them to just replace the of the engine, but it turns out that they did not put the used filter in the cabin, the cabin was flooded with garbage and

dust, an unacceptable mistake from my point of view, which I do not intend to let pass by which I do not intend to return to that store because of the lousy service, the manger told me it was just a small mistake. for me it is not small.

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Patty Harger

Mar 19, 2022
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Had 600 dollars worth of work done. Had to take back 3 times to get redone. Still was not done right. Had to take car to different place to get fixed properly. manager was very rude and refused to give refund or anything.

So a brake job cost me 1400 dollars. they told me to do complaint because he was wrong and should have at least gave me some kind of refund. This was at the NE Sandy and 33rd Jiffy Lube in Portland ,OR. Thank you.

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Aurelio Jimenez

Mar 18, 2022
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I visited this location several days ago fora routine top -off and he service agent put too much oil in mt car causing my vehicle to overheat. When i bought it back un today the technician said the oil level was to high and he car was overheating as well as an oil leak which was not present previously.

I then requested a full oil change even when it was ahead of the scheduled change to prevent further damage to my engine.

I paid $100.00for he oil change however I beleive if it should have been done at no change since the previous technician put in too much oil in the engine.at the previous top off a few days ago.

I want to report this complaint to Jiffy Lube Corporate office!

I have been a loyal customer for more than 10 years and this bad service could damage my cars engine

Aurelio…

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