Kay Jewelers

I added a wrap ring to my engagement ring. They told me it would be ready on the 28 of June. I brought the ring in about 3 weeks ago. It’s now June 28 and ring still not ready. I called the knightdale store in North Carolina the manager Denise not sure of last name was rude with me saying it’s not ready her tone was very nasty to me she hung up as I was talking to her in my ear.

I will never do any more business with Kay jewelers ever again. And the wrap ring I brought will be getting return as soon as it gets back. I will also be calling the cooperate office to let them know how there manager is treating customers.

My wife bought me a white gold chain. Very rarely wear it and it has broke 3 times in a year. When she bought it the offered her insurance which she agreed to. Later to find out they gave her insurance in the case she lost her job and couldn't make the payment.

I had to pay out of pocket fifty dollars the last 3 times on a 475 dollar chain. Well thats not my complaint this last time they call me and say there is some weak points in the chain. It can be fixed for almost 60 more dollars.

I declined and they said they will fix where it broke. So i go to pick it up today and the lady puts it on my neck. I paid and walked out. I take it off and show my wife the chain.

There is a gold looking piece where the sauder it. It looked like it went through a cheese grater. One strand holding here…

00 from May 3-6. The bracelet was not available in the store so I ordered it online in the store. I was not able to get my free gift because the manager Ken said if you order online even if it is not available in the store this option was not available.

My thought is if the ad runs from 5/3 to 5/6 then it should be enough items available in the store to cover the advertised ad till the end of the advertised promotion. The ad did not state that if the item was ordered on line the free gift was not a option.

This is not good business promotion. If this can not be resolved I will report this to the better business bureau.

Good Morning I ordered a school class ring in the Kay Jewelers, Oxmoor Center Store in Louisville, KY on 14 Jan 2018. The class ring was delivered to the store in March 2018. The ring was incorrectly sized by the store and to sent back.

The store rep stated that because of the error by the store; the ring would be sent back out and delivered back to the store in time for a scheduled school event on 20 Apr 18. In this entire time, the store never called to give an update or status as to what was going on with the ring.

I called the store numerous times being told that the order could not be found, I would be called back or no response from anyone at all. As of today 23 Apr 2018, I still do not have the school ring that was ordered.

I am very displeased with the service of the store and…

Went to the Marion, IN Store Monday. Took all our jewelry to be cleaned and diamonds checked. My EVER US diamond set has a loose diamond and they didn't check it, they didn't look like they were even touched. My earrings are never cleaned properly, I always find the dried crap on the back of the fasteners.

The last 3 visits we have had very poor service. We have bought thousands of dollars worth of jewelry from Kays and will NEVER EVER buy anything else. There is NO WAY all of our jewelry can be cleaned and checked within an hours time.

I alone had 13 pieces and our daughter probably had at least that much. Manager does nothing to help. We live in Wabash, IN so who is going to pay for our gas to drive back and forth to Marion???

We are DONE buying anything from Kays.

My experience with Kays in Jonesboro Arkansas has been a horrible experience if it wasn't for my original sales clerk Ginger I would not go back there ever again. The first thing that happened is we had to order the original enhancer in a larger size could be extended to the size I needed I came in to give him my original ring so

they could solder it together and this was the first mistake they couldn't find the ring I ordered finally a girl located it in the display counter for sale. So at that time I gave him my original ring and the enhancer that I ordered to have soldered and size together they do not come together they come separate not soldered.

So when I get back to pick it up it was supposed to be soldered together and ready it wasn't my husband was Fed Up wanted to go somewhere…

I am so pissed with ur company it should b every tear begins with kays my wife and I have went through 3rd stage breast cancer this yr we spent 0ver 30k on her surgerys this yr 9 surgerys in total and for xmas all she wanted was this ring enhancer so I bought it from u guys.

wait 3 wks for it get a call its in cant find it for over an hr finally we find it on display for sale. then we sent her wedding ring off with the enhancer wait 3 more wks get a call and go to get the ring and its not even sodered together like we paid for.

its still 2 separate pcs. my wife was in tears. really after both her breasts removed from cancer you guys cant even get something so simple wright. I guess a person that can only afford 1200 dlrs aint good enough.

for a company like kays good job guys my name is…

Hello, I have been waiting until the holidays have passed before submitting this complaint. My now fiancé purchased my engagement ring from Kay Jewelers located in Rockingham Mall in Salem, MA on December 5, 2017. He proposed to me on our trip to Iceland right after he crossed the finish line as the 1st Spartan World Champion. He has since been all over social media and has had multiple interviews and articles written about it including the Eagle Tribune.

He was assisted by the 'manager' as he called himself. Short young man. My fiancé informed him my ring size was a size 6. My fiancé has never done anything like this before so he was hoping he would be in good hands with your staff. The man offered him a ring sized 6 3/4 and told him the ring would fit. Well, the ring most certainly did…

Loyal customer of over 10 yrs to your company and loyal patron of the garfield hts location for over 5 yrs. Today's visit was truly disheartening, the store has become race driven by only being helpful to people of color.

There was hip hop music channel being played, no Christmas music or decor of anykind, and I was passed over to get to the next person of color. I have spent hundreds of dollars with your company and this store, I cannot believe that this is acceptable to you at a corporate level.

I can honestly say I will never patronize that location ever again.

HORRIBLE CUSTOMER SERVICE. My son bought a ring there for his girlfriend. It broke (of course) and they say it's been discontinued so he needs to pick out a new one (of course). Long story short, He went it to do that but they won't talk to him because HE didn't bring the ring back, she did.

I was talking to a saleslady about this when a another lady walks by, and rudely interrupted our conversation, saying it was company policy. Then proceeded to get on the phone, completely ignoring a very unhappy customer! Found out it was the STORE MANAGER, KELLY.

AVOID this place at all costs! Their jewelry is junk and they don't care.

On August 12th 2017, my wedding rings were noted to be missing a diamond during a 6 month warranty check at Kays Jewelers in Massena NY. They were sent out for repair, when they came back they had been soldered incorrectly.

They had to be sent back out. Then they resized my ring (made 1 size large) on error. They are still not correcting the problem. The rings have been altered from their regular appearance since the errors. There is also a sharp edge on the outside of the ring that was to be repaired and came back the same way.

The issue at Kays is File # 33437427 and Case # 33457039. I have a detailed letter that I tried to attach but was unable to. I am so frustrated and hurt that my rings were damaged and Kay's is not cooperating with me.

This has been going on for 4 months. I still…

Went into store in Indianapolis on east Washington street and no one would assist me or even speak to me lady was directly in front of me didn’t even speak so I left and took my money to Zales jewelry store

Purchased silver chain 12/2016, since then the chain has broke twice and repaired. This last time I requested to replace this chain with another, since this one is of poor quality. I was told we had 90 days to replace or exchange.

My argument is 90 days after it was purchased, we had no idea the quality was going to be poor. We have been doing business with Kay since 1978, in which we purchased our wedding rings and have continued being faithful customers.

Up to this point we have never experienced poor quality in any of our purchases . I've always thought Kay backed the quality of their product and looked out for their customers best interest. I'm truly disappointed in the lack of wanting to continue to please life long customers.

My social security number was use to open an account without my consent. When I call to make a monthly payment the automated system “ told me that I have a open account and a individual account and which one I wanted to pay on”.

I press 0 and was connected and they told me that my SS was used and will not provide the name. I again call today and no want want to tell me anything.

We were talked into getting the ring of our dreams at Kay Jewelers. Customized. We were told if we didn't like it or came to conclusion that we could not afford it, we could return the ring or trade it in for cheaper one. Only to find out that since it was customized that we could not return it or trade it in. We were never told that since it was customized that we were stuck with it. This ring is way too expensive and I pleaded for them to help us and please free us from this burden since we were told we could return it. We were lied to so that Kay Jewelers manager from the Grand Central Mall in Vienna, WV could get commission on our ring.

We are good people trying to to do the best we can with what we have but what we have barely pays our bills the way it is without adding this ring…

they said I would get an email confirmation and now 4 days later, I haven't received anything. I called and they said they have no record of it being done. This was done at the Eastern hills location in Williamsville, NY.

The store manager Rachel was extremely rude and would not help me at all just kept saying call the 1-800 number for the Kay corporate offices. Now I have to waste my time to go back and have it inspected again when I already did.

When I went on 9/29 it took 3 employees to figure out the system on their iPad. Extremely upset. Very disappointed and unsatisfied. They gave me a case # 30737088 and said the inspection would be backdated to September. Why should I waste my gas to go back.

Customer service can't figure it out. Lost my order with Kay Jewelers number 57329821. The shipment has been completely lost. I hope someone at corporate can figure out what happened before I contact the BBB and file a complaint with the FTC over this.

My husband bought me the ever us ring in platinum at Kay Jewelers, which they don't sell in the store he had to have them make it for me as a surprise for our 25 the wedding anniversary. Well when it came in the size was wrong, the night he gave it to me it was too big so we left right then and went back to have it sized. Since they did not do it right my husband was very upset he wanted to make sure it was going to fit.

When we went to the store we had them check the size it was a 9 it was supposed to be 8 so after only having it 30 minutes I had to give it back which really sucked. Well they called 2 weeks later to say it was back we drive 100 miles round trip to rush to get there before they close not only did it still not fit it but you could tell where they tried to size it plus it…