Kay Jewelers

my husband died last December. I decided to have a custom ring made from my wedding ring. I went to Kay. I got my ring and loved it. Four days later the center stone broke off completely and is gone forever.

It was all i have left of my husband. 00. POOR WORKMANSHIP!!! I am beyond furious and devastated. I wish i would have researched Kay before I took it there, many horror stories on line.

So I made a purchase online it took money from my account but later received a email saying the order was canceled because of inventory.. here it is the 3rd day my money still hasn't been refunded.... so much for proposing to my girlfriend next week!!

This is a shame that I can't get my money back in time to get a ring for my plans next week... the system shouldn't let you purchase something if it out of stock!!! Very very very disappointed

I had a custom ring made by Kay Jewelers had the ring for three days and the $8,000 diamond ring broke off and they can't do anything about it no help whatsoever. I purchased the lifetime warranty for 300 some dollars and it doesn't even matter please do not go to Kay Jewelers they are horrible the workmanship is absolutely horrible no

Absolutely atrocious customer service.

I contacted customer service because I'd ordered online for Mother's Day. I ordered two and a half weeks before I needed it. The store hadn't contacted me about it being delivered yet, even though it was supposed to have been delivered two days prior. I contacted customer service, and they told me there had been an issue with delivery, and the jewelry was going to be sent back to their warehouse and shipped off again to the store. Which obviously meant it wouldn't get to the store in time for Mother's Day.

Customer service refused to expedite or overnight the jewelry once it reached the warehouse. They refused to just send a new piece of jewelery and put the original back in the warehouse. AND they refused to even CANCEL AND REFUND MY ORDER. Are you…

The cherry Creek story here in colorado the store mangager David is the absolute worse. , I asked for the assistant managers name he declined to give me his name. I asked him for his district managers name he told me Alexis.

Said he’s unable able to give me her number. I asked for the number to corporate and he disconnected the call.

I bought a $14,000 ring from one of your stores in Dec of 2020. I did get it inspected before and after Covid but they claim they have no record of it. I have spent a ton of money with your company and bought all the insurance for my jewelry.

I received terrible customer service from the Eureka store trying to get someone to handle this situation. I had my husband talk to them and they treated him just as harsh. NOTHING !! They are detached emotionally that this happened.

I was told I have to buy a stone to put back in it and given my rings…

My boyfriend bought me a necklace, after jus 3 days Wearing it broke, toke it back to the store they fixed it after few days after it broken again! Took it back again talk to the store manager and she exchange it for us, she She mention it then we should buy the warranty We did if you days after it broke again we took it back I said three weeks for the necklace to be returned to the store so

after two weeks and a half went to the store and ask if just in case my necklace has gotten back. Went in I explained that I have a necklace to pick up rudely one of the associates asked me are you in the account and I said no because that’s my boyfriend but

I’m just making sure everything is OK she was like well we can do anything with you because you’re not on the account. I explain again I’m just…

Hello my name is Teressa Turner , I have talked to several people about a bracelet I purchased several months ago. The problem is the bracelet kept breaking so they decided to replace it with another one (supposed to have been the same).

They tells me this bracelet was the same one . I promise you can look at it and tell this is a used bracelet that has been welded or sauntered down. This is my last attempt to get some kind of resolution or I will be going to the BBB or the media as this makes no sense.

my account # is 7631000027221700

They have had my diamond ring for almost 4 months . I originally brought it in to be sized. I went to the store after a few weeks they had the ring there but the back of the ring was cut open.

They said they found a chip in one of the diamond so it couldn’t be sized until the diamond was replaced . It had to go to corporate office to replace the diamond and then to regional office to be sized.

I’m am very upset it has taken so long. I believe something is very wrong, I think they lost my ring ! What can I do to get compensated ?

Their motto should be every snotty and bad attitude begins with Kay's associates. Every time we have gone in the assistant manager has been argumentative. She refused to look further into the fact that we had a warranty on one of the rings and was going to charge us for it.

The next day I brought her proof from their home office that we had a warranty on all rings and she still wanted to argue. I told her I didn't like her attitude and she told us we were the ones with a bad attitude.

Then today when we picked up our rings I was having a private conversation with my family about masks and the associate rudely interrupted me and told me I didn't know what I was talking about because they're privately owned. I work at two stores that are privately owned and if we're told a customer has…

I will never bring my necklace to Kay's ever again they have fixed it twice and they did not do a good job

I told Alex that I am in the middle of getting a house, Ergo a credit pull CANNOT happen. credit. told me its a soft pull. Alex tried to ruin my chances of getting a. home and lied to me in the process several times.

I would try another location. Alex cannot be trusted.

I was told that Marine will be sized and I will get it back by 3rd of April right before my birthday and my anniversary.. I received again a call pushing it out 10 days to 14 days because of people quitting.

We do pay for our jewelry and I am so fed up that I've been pushed out again that would be the second time with a different jewelry. I always bought jewelry from kay,s. But it will be the last time that I purchase anything from any of your stores because the customer service it sucks not friendly and unreliable.

This ring supposed to be my birthday ring and my anniversary ring. (35 years of marriage).... My name is Connie treat phone number 785-410 -7837.

my very upset. My boyfriend bought me a necklace for Christmas. Paid over $200 for it and I've only been able to wear it 4 months because the first chain broke twice so I bought another chain that was told it was stronger.

I spent $60 for it. It has broken twice. Tired of not being able to wear it. I want it fixed correctly or refund.

On Monday, 06/22/20 I purchased a ring from Kay Jeweler's online. The approximate delivery date of the ring was 06/26/20 but I see that after I made the purchase, they've added a notice about COVID-19 and deliveries will be behind schedule.

That's fine, I get it. I would however like to know what the approximate date is going to be, and I can't get an answer from ANY employee I've spoken with. One lady told me that it is coming from the west coast, and I will receive a tracking number that day (this was Saturday, 06/27/20) and have yet to receive the tracking number.

I have used the chat option just to get some information, but I get no answer only that someone will be contacting my via telephone, which has yet to happen. I just want to know an approximate date. I don't think this is…

Bought 3 diamond rings. All 3 rings diamonds have fell out. 00 wedding rings and a big diamond is GONE. I call the local store they just don’t have a clue when it can be fixed !!!!! We have spent a lot of money there. But no More!!

Hi my name is Dave W. I would like to voice my EXTREME DISPLEASURE with the Kay Jewelers Credit department. I purchased my engagement ring with an 18 month 0% rate which was to be due the same month as my wedding which was supposed to be April 19th, 2020.

With receiving no notifications with the hundreds of emails that Kay Jewelers overwhelms you with every month, not one mentioned that my promotion would be ending. 23) There wasn't even a notification that my account had been charged, nor was I notified that my promotion will be expiring, just a bunch of Mother's Day sales.

During that time I was going through the process of rescheduling my wedding for the first time, along with changing our honeymoon, and on top of that having to deal with my fiance getting surgery, along with work…

I'm super angry tomorrow is mother's day I haven't heard a thing about my order I WILL NOT be shopping here again......

Ordered a ring on April 22nd, paid $30 overnight shipping. The order date was expected to be May 1st. Today is May 1st and no shipping update has been provided, customer service reps are not being helpful to find out. I received an email that my order was going to be canceled! I never wanted it canceled especially when I have diligently called for help and guidance. No one helps only repeat common-sense information I can find online. I will never purchase from Kay's again since my money and business is not worth more than a 2-minute chat or 25-minute wait on the customer service line with no management staff.

Three-Stone Diamond Ring 1/5 ct tw Round-cut 10K Yellow Gold Item #: 580251104 $299.50 Ring Size: 8.5 Shipping Status: Not Available Estimated delivery date: May 01, 2020 Order T

Purchased a ring for $799.00 on Feb 18th 2020..tried returning ring an get cash back which we paid..to this day March 13th they claim not to have the money to give back..I WANT MY MONEY BACK! Plain and simple..whats the problem

Walked into Alton Illinois store to order a mothers ring for Christmas and first off the lady stereo typed me and my husband as we both just got done working as I own a tester aunt and cooked all day and he runs a construction business and worked all day so we was not dressed our best she showed me one page of rings that I had to choose from as u have to order online only and

I picked one as my husband wanted to get me that for Christmas she continued to say silver is cheaper than gold as she stereo typed us that we could not afford it once it was ordered she did not print off a receipt for us or nothing as we payed with our debit card then when we was told it would come in it did not three more days later It finally did and had the incorrect stones in it so went right back in as my…

I have spent over 20 thousand dollars with this company one year alone in 2018 and have stopped going to local store bc of terrible service or employees trying to scam me and now I am missing pieces of jewelry that were never returned from repairs or orders and cant get a response from anyone and it's been almost a year! I want the president of the company to call me!

My fiancé and I picked out a beautiful ring but what sold the ring was the replacement of the beautiful center diamond we were promised by the associate that the new diamond inputted into the ring had more clarity and little to no color at all. After receiving the ring we had notice that their now seemed to be blemishes in the ring that was not there before.

I went in to ask for an experts advice and opinion and I spoke to Josephine who stated she remembered who I was and my fiancé and knows exactly what we want and how to fix it. She had asked why I had not brought my fiancé and I had stated I was embarrassed to trouble him for something such as this.

I felt comfortable as when I first came to pick the ring we worked with Josephine and I was confident she would take care of me as she said…

when I picked it up on December 15 2019 I was never so disappointed and frustrated in my entire life first of all the script that was showed to me wasn't the same it looks as though they engraved it with the tip of a extremely fine needle secondly,the manner in which they placed the lettering was unexceptable to me they engraved the writing in a circle now if they would have told me this is what to exspect then

maynbe I wouldn't have been soooo disappointed you can barely see and read it especially by it being in a circle cant tell where it begins or ends they kept asking me did I want it done over well at this point it probally wouldn't been back in time for her Bday this is the last thing I had to present to our Dauther from her DECEASED FATHER THE LAST THING and it all RUINED NOW on a…

I would give Kays Jewelers Greenbriar Mall location a -1 in customer service if I could. Left my ring for repair 6 weeks ago, was promised would be ready today. Went to p/u and told not ready give it a couple more weeks.

Called store to speak with manager to advise this is unacceptable and I would like my ring returned and I would take to someone else to fix. Manager became argumentative, would not provide me with district manager name or #- told shouted to me 'TAKE YOUR RING SOMEWHERE ELSE THEN" if I had it I surely would.

When I asked him his name he replied it was Cory and not to ask him again because he would not be repeating it. WORSE CUSTOMER SERVICE MANAGER I HAVE EVER SPOKEN TO IN MY LIFE". I will never purchase anything from this location or any other Kays if this is the kind of…

2 weeks ago I dropped off my wedding ring for it to be resized and cleaned. I go to pick it up today (on our 4 year anniversary) Like normal the lady takes her pictures of the ring. Once I received my confirmation email with the before and after pictures attached I noticed there was a stone missing.

I had to go back to the store and once I told the lady who I just picked the ring up from 5 minutes ago she responds I’m sorry I didn’t notice it because of all the sparkles and giggles in my face. I’m beyond upset because I sent it to get cleaned and resized not to come back with a missing diamond.

3 people in store signed off on the ring meaning it was good to go. As well as the people who did the resizing and cleaning of it. How don’t you notice that!!! I’m furious now that I have wait…

Sabrina, store manager from Garner NC lacks any desirable customer service skills.

First off, debating with the customer if they truly received an email confirmation and assuming it went to spam is bad customer service. Of course I would have checked this, before placing the call?! Only to state the only resolution is to stop in store to print the confirmation. What is this?? Going back in time!!

Seriously, I will not be spending any more money with this business, the contrite attitude was not necessary, especially for something so simple to solve. Thankfully there are other jewelry businesses to choose from! Buyer Beware.. stay away, not customer savvy, not worth your money!!

They don’t serve police officers in uniform!

I went onto my local Kay's to upgrade my diamond ring. The ring I wanted to trade in was also bought at Kay's. I picked out the ring I wanted. I tried it on and looked at it very closely.

I was in love with it. So I made the purchase and was told about 3 weeks I will have my ring. 3 weeks later I went to pick my ring up. I looked at it and it had black Mark's on top of the diamond.

I complained to the manager about it. I was told the diamond had those marks when I purchased it. I said I would have seen it. She sat there and lied to my face about not switching the diamond.

I went to the Kay store in Tanger Outlet in Riverhead, and received the worst customer service experience EVER. " I assisted myself in finding a $799 pair of earrings I wanted to purchase. Mind you 15 minutes had passed and nothing from the sales clerks. up at a minimum.

Then one of the customers with the sales clerk was "just looking" and I do not understand how a customer willing to purchase is not even acknowledged not even once? I will never shop at Kay again! None of the stores!

This is not how you treat paying customers. These employees need retraining obviously bc they lost an ez purchase to not be able to close a deal. To make matters worse, my sisters fiance wanted to look at rings after I bought my earrings n he will be taking his business elsewhere.

I see why your chain is…

I worked at store #206!. I was sexually assulted by a co-worker and bc there are no cameras he got away with putting my hand on his penis and asking me to give him a blowjob! I took 2 weeks to go do ivf to get pregnant and Kay's put me out of work for over 1 month.

They then cut my hours. I asked for months about transferring. Andrea ,(new DM,) refused! I just transferred to#1237 * called in on my days off and Andrea refuses to pay my milage! Delt with nasty customer who said I was rude * I was training a new girl.

Customer was the entitled type! I got fired for being too nice to her. ***** There was no manager on that shift which is a big no-no! And again no cameras in that jewelery store. I have complained about co-workers taking my commission and it happens all the time.

Now Kay's…

My husband Anthony and I wanted to contact your company to tell you about an experience we had at the Kay Jewelers in Monroe Outlet Mall in Monroe, Oh, just outside of Cincinnati, Oh. The manager on duty last night was Doris.

My husband and I spend a lot of time and money in your stores in Cincinnati. We have visited this location before and were treated very well however yesterday was totally different. We entered the store and were not greeted at all.

There were other customers being helped. We continued to walk around the store, again no one acknowledged or presence nor did they say they would be with us shortly. We kindly waited to be helped. However it never happened. Instead, Doris assisted a couple at the register, walked in the back and never came out. Another associate, was…

58 ct. I am trying to sell this Ring but every jeweler I went to told me that this Ring isn’t worth pretty much anything because it is a clarity of V2. Flaws all throughout. I can not believe this.

Why do you charge so much for jewelry if the quality is so bad? I recently upgraded which I thought I did but guess this Ring ain’t worth anything either. I may have to get myself a lawyer because this is absolutely unacceptable.

I still owe on this Ring and believe I shouldn’t owe you anything

Took money out of my account and never recieved an order and they say there I nothing on file but $118 came out of my account.nobody will help with this issue.

The so called manager at your Turtle Creek Mall in Hattiesburg, MS is nothing more than a con artice and liar. I know this will fall on deaf ears but it sure as hell makes me feel better. In late Oct of last year I needed 2 18" pearl necklace and 1 20" pearl necklace for my two daughters and granddaughter for birthdays after Christmas.

David reminded me of slick talking used car salesman and should have followed my gut feelingthe and walked out But I did not, which I regret. He said that there was not one single 20" pearl necklace in the entire inventory of Kay's and I thought that is strange seeing that the Christmas buying season was about to start.

He said, I will put back( on to hold) three 18' necklaces and if I can find a 20", I will swap it out for one of the 18" ones. All through…

Visited Kay Jewelers in Manassas, VA (Manassas Mall, 20109) on February 7, 2019 (today) to have pieces inspected. While I was met with cordiality at first, the customer service went down hill from there. When making small talk with one representative as she completed the paperwork process, she interrupted me to ask a question and it was clear she had no interest in what I was saying. Once she was finished, she left to go do other things.

The second representative who inspected and cleaned my pieces (out of my sight) brought them back to me, laid them out on the jewelry mat that she had taken them away on and said, "you're all set," then left to go help a "purchasing customer," not knowing that I was there to purchase as well, since neither of them bothered to ask if I was interested in…

BIGGEST MISTAKE EVER!!!!!!! I was told I would receive my ring back in two weeks, I called into the store after that time had passed and no ring. I was told the pick up date was put in for 01/31/19 (the next day) and they would call; cool no problem.

I wait for a call the next day and nothing so I called that evening, still no ring. I spoke to who I now am aware is the assistant manager and he didn't know why it wasn't there. He put the store manager on the phone and she proceeds to tell me that the repair shop is backed up and they don't receive shipments again until the following Monday at 8pm.

" She said that was correct. At this point I'm irritated, but I understand places get backed up so I just have to wait. Monday comes around and I decide to call around 8:30 to see if they have…

Do not waste your money or time here. Ring turns finger green. Sent back 3 times for sizing and still wrong. After wasting all that time returned ring.

KAY'S JEWELER'S CUSTOMER SERVICE

In 2004 I began purchasing rings that were occasionally offered at a special price. It may have been twice a year.

In early 2018 I decided to give the one of those rings to my granddaughter and when I went in the girls that worked there found my account though it was very old and they were able to print the warantee and add my granddaughter’s name to the account. They cleaned and inspected the ring and gave me a box. I was very happy with their service. They also showed me on the computer all of the items that I had purchased over the years.

Now the problem. I have a second ring and a second granddaughter. I went in to the store and encountered two different employees. They could not find an account under my name as it was when I purchased the ring nor…

On Dec 16, 2018 I went into to Kay’s jewlrey store honestly just to look around with my husband. It was Kay’s in the Mall of Abilene Tx. I have wanted a new wedding ring set for quite sometime. The gentleman that was helping us was Very nice and helpful I cannot remember his name wish I could.

I did tell the gentleman we were just looking. I saw this ring that I just loved so I asked him how much? He told me the price then my husband applied for the store credit and he ran his information and the gentleman said he could use 4,000 in the store.

My husband is very frugal about his money but we do have money to pay for nice things he makes 100,00 a year and me 50,000 so we can afford a ring that we were looking at that added up to 4,999 that’s with the warranty. My husband explained that he…

I did a google review about my complaint and have attached a pic to here!

I went to your jewelry store In Janesville Wisconsin At one oclock today to get a battery in my watch. As I entered the Lady was helping another Lady with something so I stood at the counter and waited about 2 minutes and the asked her if she was the only one working.

She replied "No, hes in the back on break". So I waited another 5 or 6 minuites. As I then left, I told her I"ll take my business elsewhere. She then said "He will be out in 2 minutes or so".

She did not even care if she lost me as a customer. She should have told her fellow worker that I was waiting. I was just getting a battery so she figured no big deal over a cheap battery. I walked across the mall to the diamond center and had the battery replaced.

They told me that wasn't the first time Kays did that to customers.…

We bought a Wedding Ring Set in Feb. 2018. The first week it tarnished on the bottom and cracked. It had to be repaired 3 more times. Then a Diamond fell out. In July 2018, the Ring tarnished again and had a thin crack.

We wanted to return the Set and just close out our account. The Manager said we could not return the Set, because we were past the return date. Which is crazy, as the Store had the Ring more than us.

She said we could exchange for another set and subtract the difference. So, we purchased a new Set. Now we are being charged for both sets. The Manager said that she thought the first Set had been "paid off in full” so, the exchange was not allowed.

But, will not allow us to return that second set.

My daughter went in to Kay Jewelers at 9902 Gulf Coast Main St Suite 100 Fort Myers, FL 33913 to get her necklace shortened. The manager Michelle Dustin asked her if should would like to open a credit card and my daughter responded "NO" She proceeded to ask her why and she responded " I don't buy my own jewelry" the "Manager" continued to have a conversation about her personal life about tumors and

also grabbing my daughter's hand to feel her head all while using profanity with my daughter and at the end of the conversation asked my daughter if she wanted to use her Kay card. My daughter responded "NO, I said I didn't want a card" The manager replied "You have been approved for $6k".

My daughter replied again " I don't want a card". The manager told her not to use the card and it will…

I picked up my watch today after waiting two weeks to have it sent away for a battery change,. 00. when I got to the store the clerk asked manger why there was no price for battery replacement on slip.

manager gruffly and angrily said no price on ticket then we don't charge. I then asked if I could have three links taken out of watch,. I have been a long term customer at Kay's so plus years. 00! I was quite taken back by price.

00 but not without protest. Her unprofessionalism upon no price on the battery and then not revealing price upfront was shocking. 00 charge. I feel that the manager took advantage of overcharging when she could not charge for a mistake on the battery ticket.

I would appreciated a refund for this experience that will stop my patronage to Kay Jewelry in the future…

I stop by the kay jewelers in north gate mall Durham NC and I ask about my necklace being fix. The female associate asked when did I purchase I told her around the time I thought it was purchased. So she search and search but my mistake was it was in my name instead of my husband who I originally stated.

She repeatedly responded with the question of whether I purchased it from that store and I replied yes a older black man who one of your associates stated Mr Jimmy who has now retired sold me the necklace. 00 and change to fix it.

She made it seem like I was lying about my necklace being purchased from that store with the repeat of am i sure I got it from that store. All i want is to get the clamp fixed that's all.

I tried to send a copy of my receipt but it want let me upload but I do…

I added a wrap ring to my engagement ring. They told me it would be ready on the 28 of June. I brought the ring in about 3 weeks ago. It’s now June 28 and ring still not ready. I called the knightdale store in North Carolina the manager Denise not sure of last name was rude with me saying it’s not ready her tone was very nasty to me she hung up as I was talking to her in my ear.

I will never do any more business with Kay jewelers ever again. And the wrap ring I brought will be getting return as soon as it gets back. I will also be calling the cooperate office to let them know how there manager is treating customers.

My wife bought me a white gold chain. Very rarely wear it and it has broke 3 times in a year. When she bought it the offered her insurance which she agreed to. Later to find out they gave her insurance in the case she lost her job and couldn't make the payment.

I had to pay out of pocket fifty dollars the last 3 times on a 475 dollar chain. Well thats not my complaint this last time they call me and say there is some weak points in the chain. It can be fixed for almost 60 more dollars.

I declined and they said they will fix where it broke. So i go to pick it up today and the lady puts it on my neck. I paid and walked out. I take it off and show my wife the chain.

There is a gold looking piece where the sauder it. It looked like it went through a cheese grater. One strand holding here…

00 from May 3-6. The bracelet was not available in the store so I ordered it online in the store. I was not able to get my free gift because the manager Ken said if you order online even if it is not available in the store this option was not available.

My thought is if the ad runs from 5/3 to 5/6 then it should be enough items available in the store to cover the advertised ad till the end of the advertised promotion. The ad did not state that if the item was ordered on line the free gift was not a option.

This is not good business promotion. If this can not be resolved I will report this to the better business bureau.

Good Morning I ordered a school class ring in the Kay Jewelers, Oxmoor Center Store in Louisville, KY on 14 Jan 2018. The class ring was delivered to the store in March 2018. The ring was incorrectly sized by the store and to sent back.

The store rep stated that because of the error by the store; the ring would be sent back out and delivered back to the store in time for a scheduled school event on 20 Apr 18. In this entire time, the store never called to give an update or status as to what was going on with the ring.

I called the store numerous times being told that the order could not be found, I would be called back or no response from anyone at all. As of today 23 Apr 2018, I still do not have the school ring that was ordered.

I am very displeased with the service of the store and…