Kenmore

I purchased a Kenmore microwave over year ago exactly one year after purchasing it it turns by itself when I open the door and it’s crumbling inside like on the ceiling of the microwave. I am so upset about this. I’ve never seen anything like this before my life with a microwave, not happy at all don’t have my receipt, I never wanna buy another Kenmore product ever

Can not find any filters for this almost new refrigerator I have, every time I give model number 11175035020 the response is they don’t make parts for this refrigerator, why would they sale it

Kenmore failed to provide a replacement LG compressor for my Kenmore Elite Model 795.74023.412 ,Serial 702KR00117 . Kenmore's Service Tech failed to provide any Diagnostic Summary or Itemized Cost estimate and left leaving my refrigerator broken. I had to contract another company to repair my fridge paying them $425 for a new compressor.

Four month old refridgeratorand being told part needed is no longer available... Been waiting for resolution for three weeks impossible to get a live person to tell me what is going on... Trying to get Costco to get their attention now

My Kenmore Pro refrigerator that I bought 10/2015 was not cooling and yet was continuously running. When I called to request a service tech to come to my home, I was informed it would take 1 week before anyone could check on the refrigerator.

Because I was concerned the refrigerator would overheat and cause a fire, I called another company. This service tech identified the compressor was not working and confirmed the refrigerator was overheating. He corrected this. When I tried to get the Sears Home Services to replace the compressor, which was STILL UNDER WARRANTY, I was informed that at tech from Sears Home Services would need to come to my home to confirm the compressor was actually no longer working.

This service call could be arranged in 8 days! I asked to speak to a manager and was…

I have been a loyal Sears Kenmore Customer ever since I purchased my very first Kenmore appliances in the late 1960's. I can not even begin to count the number of stoves, refrigerators, dishwashers, etc. I've purchased since then.

Today I am about as disgusted as I could ever be. The Kenmore Elite 2500 Series Refrigerator we have had for not even 18 months has had 3 failures. First the ice maker stopped working. I called in that issue, set up an appointment and the day of the repair, the Sears authorized appliance company called to cancel the appointment and set a new appointment for June 27th. Since that time, the freezer compressor began making an audible growling sound and the lowest freezer temperature was only 28 degrees.

Then this past weekend I noticed the refrigerator temperature…

Six year old Kenmore elite refrigerator just stopped working to cool and freeze. The service tech had to put in a new compressor. It cost me $1500. I am not happy that in six years it went down.

I have a 5 year old Kenmore refrigerator that the compressor has gone out. It was made by LG and LG has a 10 year warranty on their compressors. I was told by the first repairman that came that it would cost me $1,400 to repair the refrigerator.

A 5 year old refrigerator should not have quit on me already. I've made numerous telephone calls trying to get this problem resolved. I've been waiting, again, since 8 am for the repairmen to show up who was supposed to be here this morning.

This is totally unprofessional and unacceptable. I purchased a stove, dishwasher, refrigerator and microwave all at the same time in September of 2018. I've already had to replace the dishwasher and now I will have to replace the refrigerator.

I purchased an upright Kenmore freezer less than a year ago, August 21st 2022 . ) IT STARTED TO DEVELOP ICE ALONG THE TOP PART OF THE FREEZER SO I CALLED TO HAVE IT SERVICED ON 1/11/23 - CASE ESTABLISHED NUMBER 202301110010 - WEEKS LATER A SERVICE TECH CAME TO TAKE PICTURES AND

PLACED AN ORDER TO HAVE THE GASKET AROUND THE DOOR TO FREEZER REPLACED. ON 2-11-23 THE TECH WHO TRIED TO INSTALL THE GASKET SAID THAT WAS NOT THE PROBLEM, BUT THE DOOR ITSELF WAS DAMAGED. HE TOOK MORE PICTURES AND SAID THEY WOULD EMAIL ME ONCE THE DOOR WAS SHIPPED OR FOR FURTHER INSTRUCTIONS.

ITS NOW MAY 11TH AND I AM STILL WAITING!! I HAVE MADE CALLS TO CUSTOMER SERVICE ON 3/3/23, 3/7/23, 4/3/23 4/10/23 4/18/23 AND 5/2/23 - I SPOKE WITHH JOY 3 TIMES, LEE TWICE, FELL AND EXCEL. KENMORE SAYS THEY HAVE A NUMBER ONE…

I ordered a Sears Kenmore refrigerator lower door since early January 2023, I bought it new in September 2022. They have given me the run around, After a few months they told me they only have in in white or black!

Then i contacted Costco and than they said they could get it. Sears parts direct charged my credit card three times now, i was supposed to get today 5-8-23 and they told me the same old story, they have the part and will email me in a few days to tell me the delivey date, i heard that many times already.

I ordered a stainless steel lower door and i cant get it for months.

These people dont even call to let you know what's going on ,I told them to replace it but they won't do that and when you call customer service you get a runaround this is crap I can't even get anywhere with them,I asked today to talk to someone higher up and was told they don't have phone numbers for them. There's something wrong there.

We paid a technician $224 on 9-17-22 to repair our ice maker. He said we would have ice in less than 24 hours. The ice maker still did not work. We bought the Sears Home Warranty so that sent a tech in October.

He said parts were needed. He ordered two and put them in in November. Still no ice. , said two other parts were needed. We received one in early Jan. Still waiting on the second one. Kenmore says Sears has to fix it and Sears says Kenmore has to do it.

I've made at least two calls every month for follow up. We are so frustrated. PLEASE help us.

I brought a Kenmore side-by-side refrigerator model number 79551833413. Back in August 11, 2019. My compressor went out and I called Ciara’s warranty department and they told me that my Compressor with only want to for one year. I went online and saw that LG and Kenmore had a lawsuit against them for the fall compressors y.

I was wondering why you all were still selling default it refrigerators and unfortunately I brought one. The repair man said that it will be $1500 to re-place it and it still might go out, i’m looking for some type of help I brought the unit August 11, 2019 and it went out on me December 26, 2022.

I paid $1800 for that unit and it went out on me and less than three years. I also can be reached at 312-267-9045. Thank you.

After scheduling repair service on my 11 year old Kenmore refrigerator, the appointment was rescheduled 4 times all but one without any explanation. When trying to talk to someone about my complaint all I got was phone numbers that had recorded instructions, none of which helped the situation.

Kenmore refrigerator Model 795 720 93310; Serial #303KR00779 was purchased at Sears. In June 2022 I reported to Cinch Services that my freezer and refrigerator temperatures were not working and food is spoiling in both areas and cannot make ice but motor is running.

1st repair person stated it was a seal problem and would be Warrante issue that will need to be checked by a “Sears” repair person.

Finally after several repair visits it was verified to be seal issue and I need new compressor. Kenmore accepted Warrantee repair. Compressor has been on back order for extended time per parts dept. Last installer came 12/13 to install compressor that was ordered.

He notified me he could not install this part because it is used and in unusable condition. It was taped together and rubber parts…

Bought a Kenmore washing machine and within a 5 year period had to have two repair guys from Sears try to fix the spin cycle. I was charged more money than the total cost of the washing machine for both visits.

The last Kenmore washing machine lasted me 20 years. I feel that I need to be recompensed for this somehow or after 29 years of using all Kenmore appliances, this will be the last.

Kenmore Elite refrigerator broken since July 2021. Covered by Sears Cinch Home Service policy. 1st repair person diagnosed problem as sealed problem and should be Warrantee issue. Many conch repair men later, Kenmore accepted as Warrantee problem. 5 months later I am waiting for them to find the part It will be 30 days since last order on 10/31/22.

Now I am getting letter that my Home Warrantee is expiring. I have been paying cinch payments monthly for my service. Most upset because I have been without a working refrigerator since July with no hope in sight of a fixed appliance in near future.

My Warrantee for sealed system does expire in May 2023. I have all original receipts etc. Cinch assured me that my refrigerator would be fixed with no charges by Kenmore since they accepted…

Purchased a refrigerator on May 21, 2020. Approximately 2 years later the ice maker stopped working. We were told the part will cost as much as a new refrigerator. I did not purchase additional insurance but i expected my refrigerator to last more than 2 years.

I am looking to be compensated with a new refrigerator or the payment of the needed part.

I purchased a Kenmore washer series 500 only 5 years ago. I have had more problems with this washer than any other washer I have owned. I am now having to purchase a new washer. The repair cost is not worth fixing this washer.

I am very disappointed in the quality of Kenmore products. Over the years, Kenmore is the only appliance’s I have purchased. Will no longer be purchasing Kenmore as the quality is not worth the money that I have paid.

Kenmore elite refrigerator only two years old and needs a compressor and we gotta pay labor!!!

I purchased a Kenmore vacuum via amazon in 2021. A month ago (June 2022) the brush assembly stopped working, rendering it mostly useless in our flat with wall-to-wall carpet. I contacted their "customer support" number and was tol they would replace the floor nozzle/brush assembly at no charge. However the part was back-ordered and might take up to a month. Several phone calls later, still nothing. At one point, dates were given for two deliveries of the part I need to their warehouse. Now I am told those dates never existed and another month might find them in possession of the part, it might not.

I asked for a whole new vacuum then, as they have a 5-year warranty and this length of time to wait is ridiculous. In order to do that, you have to cut the cord on the vacuum we are using to at…

We have had the fridge for a little over 1 year and in the couple of few months we had it, it started giving us problems. We have called the technicians to fix the fridge and they always take long to come and fix the fridge.

We had also bought insurance for the fridge after the year a warranty and, we keep on having to throw out our food because the fridge keeps breaking on us not only that but tried to call to fix the problem but I was on hold for over an hour!

A technician came in to look at the fridge and told us we had to wait over a month to get the parts so he would be able to fix it. This fridge has to much flaws sadly sometimes it’s cold and sometimes it’s not.

Not only that but our ice machine only worked for a month and since then I has not been working. It would be nice if…

Refrigerator purchased in January needed immediate service. Paid $700. Saturday to repair a broken down heater in the Kenmore side by side Refrigerator made by Whirlpool. Spoke to 8 different people and didn't get anywhere about my warranty. Consultants say that my phone number isn't in your system. 610-202-5700 is the number.

I called for service last week. You scheduled me for 6/7 repair. The entire refrigerator shut down the following day. In order not to loose all my meat in the frreezer, I needed immediate assistance. I am attaching a copy of what the reapir man found.

Motor was shot; reason the refrigerator didn't get cold. No air flow because it needed defrosted which he did manually. I need answers about getting some of my money refunded for this malfunction. Send me a number to…

On 4/15/2022 received service on my KENMORE refrigerator W/SDS. My refrigerator repair was (1) incompleted and (2) the repairman failed to inform me, in advance, how his repairs would modify key interior components of my refrigerator to the extent that the lower compartment safety door, located on the back of the refrigerator could no longer be attached. The repairs not only looked blotchy, I fear they may pose a safety hazard.

The Sears authorized service repairman welded two (of 4) replacement parts, onto the compressor tank. The welded parts protrude outside the refrigerator unit, by approximately two inches. Repairman assured me that the parts were ordered correctly and blew off my concerns by stating most refrigerator replacement parts come bigger than the originals. He also stated…

Bought a new Kenmore freezer from Lowes, Asheboro,NC on 1-7-22. It has started icing on the door and everything close to the door. Called Kenmore service 4-7-22. On hold 20 minutes. Left message and did not get a call back. Same experience 4-8-22. Called Lowes, said they could not help me. This is the poorest customer service I have ever experienced. I would appreciate a call from someone. 336-803-1969.

Serial. #MR21ZE19520019

I purchased a Kenmore side by side refrigerator with freezer Nov. 2018 from Sears. 2021, the ice maker stopped working. A service person came out and said the cause came from opening and closing the door, that I would need a new door.

I have a Sears home warranty plan on the refrigerator. The service was rendered in Jan. 2022. I was promised that it would be repaired or a new refrigerator would be provided. No one contacted me for several months. I reached out to Sears home warranty company and I was told my claim had been denied, it was a recall on the refrigerator because the wires in the door was defected from Kenmore.

And could not be covered under the Sears warranty. I told them I had not received a recall letter, I was told to call Kenmore. I called Kenmore on March 22nd. I spoke…

Kenmore elite 795 Lg compressor bad should be fixed with no charge

ft. from Howards Appliance. On 11/2021 we started noticing our milk wasn't that cold anymore. On 12/2021 we call and order service on our product the repair man from sears Kenmore ask what the problem is we give him the model number and he proceeds to tell me he knows what the problem is without even seeing it yet, and

says your not going to like what I have to say. He comes out to service it and then says yep it's what I thought one of your fan motor is out ,unfortunately all the fans are on back order and you probably will not get it for months.

So after contacting Howards and telling them what they said. They said they would contact kenmore to see what they can do about refunding our money back. Kenmore said they would find a replacement if they had any, so 2 weeks later kenmore calls…

Fridge just little over 2 years old and stopped cooling called in a tech. Replaced the part and now stopped cooling again. 000 for a basic fridge with ice maker( no water) I would expect it to last alot long than 2 years .

I'm very upset and at a loss on how I'm gonna replace food and a fridge

My Kenmore refrigerator WRS588FIHZ has stopped cooling. The linear compressor is dead and I only had unit for 5 years. I have read several complaints about this issue and what are you going to do about it. I can't afford to repair or buy another unit.

People are already struggling and you don't want to address this issue. Please help!!!!! Thank you

My son and I both bought Kenmore refrigerators a little over two years ago. My son and I have now both had to replace our refrigerators in less than two years of use. The compressor died on both refrigerators. Will never use nor recommend a Kenmore appliances again for as long as we both shall live.

And I am not waiting to be asked my opinion of an appliance, I am telling everybody I know that my Kenmore refrigerator that has not been used for 2 1/2 years is dead already. Over $4000 down the drain!!!!

I bought a kenmore elite refrigerator back in 2017 and the ice maker failed. It stopped producing ice and was dripping water. I contacted kenmore customer service department and they sent a technician to look at it. He came into the house opend the refrigerator door and ran the diagnostic on the ice maker.

He then told me the ice maker fan needed to be replaced. He told me the cost to repair it would cost $500 +. I told him that was to much and he suggested I buy a countertop ice maker.

Me being a engineer and very handy I was able to find the repair manual online. I removed the ice maker just by pressing a release tab and determined the fan had ice on it. I learned that all i needed to do was run the manual defrost cycle. That fixed the problem.

I feel that I was misled by the…

Very unsatisfied customer! 6 cu ft kenmore elite frig 2019, it stopped cooling called sears home services told them that it was not cooling set up an appointment for Aug 1st and waited the 2 weeks for our appointment. The technician shows up in a rental car and says that it is the compressor but there is nothing he can do because they can not carry coolant in the rental car.

35 and had to wait another 2 weeks. 77. Next day frig is still not cold, so I called back in and was told my only option was to wait another 2 weeks for another appointment but that it was going to be escalated and that I would get a call in 24-72 hours.

Never heard back from anyone. Called back in 4 more times that each time I was told it was being escalated higher than the time before and that I would receive a…

I purchased a Kenmore Elite refrigerator 4 years ago from Sears 2 weeks ago it broke refrigerator and freezer no longer gets cold. It has been an unpleasant experience getting a service technician to come to my home. It has been over 2 weeks since it broke and my service tech will not come to diagnose for another 2 weeks.

Then once they diagnose there is a chance they need to order the parts and make me wait an additional 2 weeks for them to come in and be installed. We are 99% sure the issue is the compressor which is a known issue with the kenmore elite and covered under the 10 year warranty.

I called Kenmore to discuss what I needed to do on an safety issue with their refrigerator & they kept wanting to charge me to come fix it...even thought I already paid $300 to fix it 2 other times. They would NOT let me speak to a supervisor or manager???

Have Kenmore Elite Side By Side Refrigerator Freezer purchased in 2014 that ice maker has not worked in almost entire time. Had at least 4 repairs done on it and still it is not currently working. In addition to the ice maker issue all of the door shelves have broke. Freezer door shelves broke completely and all of the fridge door shelves are cracked, 2 have broke completely. Such poor products. Our last Kenmore fridge they took out was 20+ years old and EVERYTHING still worked on it and nothing was broken.

Have Kenmore Elite Double oven purchased in 2014 that is on second repair. Been down since 5/21, was repaired once, was not fixed, and I currently have not had a working oven in 3+ months. Have

Kenmore Window (large BTU) air conditioner that is currently not working. Has been repaired…

Bought Kenmore Elite refrigerator in January 2017. It died 3 wks ago finally got Sears repairman here today. I was told the compressor, condenser & coil needed to replaced on a 3 yr old, $2500 refrigerator & it was going to cost at least $1500!!!

Plus he couldn't get back for another 3 wks & he charged me $125 for the call.!! I grew up with Kenmore appliances & they were dependable & stood behind their products. I want a new refrigerator!

We only had a refrigerator for two years the compressor is out I called my home service warranty through Blackhills Energy the tech came over said the Compressor is out. sears only has their service technicians work on it I called the 800# they informed us that they won't be able to get to us till September 10 a whole month away We run a day care, This is crazy

I purchased two vacuums, one for home one for our church.

The hoses cracked, I called to get the replacement pieces and they would not send u til I verified purchase date- I kindly ask where do o find this information or who can I call to look up purchase date. After she repeatedly cut me off she hung up and I never even got my service number… and I waited on hold for 55 minutes!!!

The worst product and customer service I’ve ever had to deal with.

Save yourself the headache and get a Bissel

I have a Kenmore washer in service agreement since 2007 , call for service because it was not working and Sears can’t fix it , and because there is some rust on the bottom, they won’t replace it . It’s outrageous, it’s a scam , this company is going out of business, it shameful

I will never buy a Kenmore/Sears product again. Spent thousands of dollars on these appliances to break down in less than 3 years. Went through 16 people at customer service today to help and no one would help unless I want to spend another $1,000 or more to have it fixed.

And for Sears knowingly selling products that break down quickly and people paying to have it repaired using the same parts to break down again…. and not to replace and fix the problem…. SHAME ON YOU SEARS!

I purchased a refrigerator and less then 3 years later the linear compressor is out! This is a very common problem and Sears has no repair man in my area and they refused to help me in any way! They keep saying call back for a appointment but then admitted that they have no technician in my area!!

I have contacted the better business bureau and have applied online for class action law suits! The compressor is mans by LG and they had to replace all of them in the LG refrigerators!!

My son purchased a upright frost free freezer it's not frost free, the gasket has come off the bottom 2 times with the freezer defrosting it did it again, causing me to lose everything in it. I have called for a repair this time because it was a big lost in my food

I have an 8 month old Kenmore fridge that is still under factory warranty that suddenly started to have issues cooling both the freezer and fridge. I have been trying to get a service technician to come to the house to diagnose and repair the unit that is now going on 7 weeks.

All I get is lip sevice from customer service as well as their local repair company, A&E Factory Repair service. This is by far the worst customer service exoerience I have ever encountered. Now I can see why Sears is on such shaky ground with products and especially their services/support organization.

00 Kenmore refridgerator about a year and ahalf ago. I have had to replace the back of the icemaker 3 times as it freezes up and breaks. 00 plus parts. I have told 4 friends to stay away from Kenmores and I am sure I will tell many more.

very disappointed as I have bought kenmore all my life and for all my appliance from Sears.

I purchased a kenmore refrigerator, three years later it went out. I’m a senior citizen and me and my wife don’t have any small children going in and out of it, so we expected it to last. It stopped freezing and I called for a repair and the price to repair was as high as a new one.

I contacted kenmore service and was told theirs only a one year warranty on it now. I couldn’t believe what I was hearing. I called everyone but no one would help me they just said I was out of luck.

I now see why Sears closed down they are the worst. I will never buy another product from them and I suggest you steer clear of their products. It seems none of these companies care about their customers anymore. You spend over a thousand dollars for a product you expect it to last a least 5 to 10 years or longer…

I am writing to you in response to the extremely disappointing and frankly disgusting display customer service I received from Sears Kenmore recently. On Monday 8/10/20, our Kenmore electric oven range shorted out and completely shut off while trying to preheat the oven as usual.

My husband attempted to unplug and replug the oven, however when he pulled out the bottom drawer, it was sparking all over the kitchen floor. We quickly turned off the power to the oven and my husband pulled the entire unit out from against the wall.

The sight we discovered literally astounded us. The wires were completely singed and burned and could have easily set our kitchen on fire. Needless, to say our 2 1/2 year old oven is completely unusable and a complete fire hazard. We immediately called Kenmore…

013 Serial # 207KR04110 with LG compressor completely failed. Unable to get repair on a timely basis. Was checked out by Appliance Works here in Phoenix AZ. No cooling at all. Had to buy a new refrigerator. Would like compensation for lost food and partial buyback on 5-6 year old Kenmore. Phone 602-993-8085

purchased new fridge year and a half ago from local Sears, quit cooling month ago, Sears sent repairman, he vacuumed back of fridge and left, called them a week later, finally came back and said needed new computer, waited another week, replaced computer, week later quit working again, cant come again for another week, have spent $697 on repairs and have nothing to show for it, Sears customer service is terrible and it appears the fridge is a lemon

Our refrigerator has had nothing but problems with accepting new water filters to ice maker freezing up every month.....I would expect a better product.....can I give you back your refrigerator and get half my money back?....Totally unsatisfied with your product.