Megan Cook
We purchased a new Kenmore refrigerator April 2018. In July 2019 the refrigeration section went out and we lost hundreds of dollars of food. The Kenmore appliance repair said we needed a new fan for $400 (plus the service fee of $185).
In addition to that they needed to order the part and the repair will take 3 weeks. So for 3 weeks we will be having to use an ice chest. After more than 45 minutes on hold and being transferred to three different people who could not help and could not provide us with the correct number to call Kenmore said it was out of warranty and
would not take any responsibility or share any of the responsibility with us. We expected some semblance of quality with a Kenmore appliance and also expected some semblance of customer service regarding their quality but we…