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Kenmore

2.0
104 complaints

Address

Sears Holdings Corporation, Hoffman Estates, IL, 60179

Kenmore customers are experiencing widespread refrigerator compressor failures (particularly LG-made units) within 2-6 years of purchase, with repair costs often exceeding $700-$1500. Critical issues include inability to reach customer service, parts unavailability/backorders lasting weeks to months, and inadequate warranty coverage for premature failures. Customers report losing hundreds of dollars in spoiled food and express deep frustration with the brand they once trusted.

Common Issues

45% (41)
compressorrefrigeratornot cooling
30% (27)
on holdno call backcan't reach anyone
20% (18)
parts not availablebackordercan't find parts
25% (23)
less than year2 years old5 years
20% (18)
$1500$700cost more than new

Complaints

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Megan Cook

Jul 15, 2019
0

We purchased a new Kenmore refrigerator April 2018. In July 2019 the refrigeration section went out and we lost hundreds of dollars of food. The Kenmore appliance repair said we needed a new fan for $400 (plus the service fee of $185).

In addition to that they needed to order the part and the repair will take 3 weeks. So for 3 weeks we will be having to use an ice chest. After more than 45 minutes on hold and being transferred to three different people who could not help and could not provide us with the correct number to call Kenmore said it was out of warranty and

would not take any responsibility or share any of the responsibility with us. We expected some semblance of quality with a Kenmore appliance and also expected some semblance of customer service regarding their quality but we…

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Mary Rothenheber

Jun 18, 2019
0

My Kenmore refrigerator is less then 5 years old. The compressor went out. The cost to repair is outrageous! Not only that , but the repair guys were suppose to be here today and no one showed up or called. The service is terrible!

Parts still haven’t showed up and no one knows where they are. I’ve been without fridge for almost two weeks now with no repair time in sight. I’m very angry about whole process and will never ever buy another kenmore product.

My two sisters have kenmore and also have needed major repairs. Your products are of inferior quality and I will encourage everyone to not buy them.

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Sandy Ballantyne

Jun 8, 2019
0

Bought a Kenmore washer 2 years ago. Kenmore top load u400. Washer stopped working. Had repairman from Sears appliance. Told board was bad. Couldn't fix washer without new board. If would have gotten fixed would have cost more than washer.

Will have to buy another. Won't buy A Kenmore.

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Clifford Mallory

Jun 3, 2019
0

I bought a Kenmore electric range on 6/01/16 from the Sears store in Columbus Ga. I was cooking meat in a frying pan and the element blew out and it burned a hole in the pan. Hot oil was splatter over the house and myself, some of the cooking oil ran out of the pan before I could get it to the sink and started a fire on the stove.

I got the fire out quick enough that the house did not catch on fire, but it was a mess on the floor and wall to clean up. I got splattered by the hot oil myself and fortunate that no one else got hit by the hot oil.

This happened very suddenly and a very loud pop. I had the heat range set at 7 not at maximum 10. I want to hear from you on this issue, I have the pan and element for proof. How could this happen is my question?

If this happened to others, it…

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Ethel Matz

May 20, 2019
0

On November 4th I purchased a Kenmore refrigerator. When I awoke on Easter Sunday the refrigerator was not cold. We had to throw away a ton of food. I called for service on Monday April 22. we finally saw a repair man about a week later only to find out we need some new parts.

We were scheduled to have it fixed on May 21 only to receive a call today that the parts were going to be shipped on May 25 or 26 and then to reschedule a repair date. I'm a diabetic and I have to take insulin.

I have a $1,000 a month in insulin that needs to be kept cool. I would like anyone of you to go over a month without a refrigerator and see how well you survive. I have contacted Customer service, protective agreement services, and Sears only to get disconnected or told they were sorry that I needed to…

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Callie Williams

May 9, 2019
0

My name is Callie Williams and I purchase a Kenmore Elite Top-Loading Automatic Washer, Model 796.3151#21# in 2013 from Sears. The technician came to my home today May 9, 2013 to give me an estimate of the repair to fix the washing machine.

He told me it would cost $539.00 to do the repair. I have only had the washing machine less than 6 yrs and the clutch have gone out. I only use it for normal washing. This washing machine should not have this type of issue. I have always trusted Sears appliances since I was 17 yrs old and bought my first TV. I just can't believe I would have to pay $119.00 for the estimate and $539.00 for the parts and labor. When I purchase this washing machine the salesperson stated this was an excellent washing machine and I believed him. Now less than six years I…

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Sarah

May 5, 2019
0

We bought a grill June 2017 (146.47223610). This year when we went to use it all burner pipes are breaking when you touch them. I feel like for the amount of money I spent on the grill it should last more than a year and a half.

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Lenial Shannon

May 2, 2019
0

My wife and I purchased a Kenmore Refrigerator from Sears in Roseville, MI in 2017.

The freezer compressor is not working and the fridge is going out slowly but surely.

As a value customer who always purchased Kenmore products is very disappointed and is asking for a new refrigerator and freezer.

The warranty has expired of course and the part to get it fixed is a total of $800.00.

Basically, that is a new refrigerator and unacceptable we only had this appliance for 3 years.

I need a Manager, the President or somebody to contact me to see what they can do for my wife and I.

My name is Lenial Shannon 313.999.9725( LFShannon@icloud.com) My wife name is Ida Shannon 313.704.2499 (Idashannon@att.net)

I look forward to hearing back from a representative from Kenmore As Soon As Possible.…

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Mary Riccio

Apr 16, 2019
0

8920890A) for Christmas. The whisk attachment works fine but the other attachment will attach at the top but does not fit in the bowl, so the mixer will not close. I have tried to call customer service to get an answer or replace the part but they will not help due to me not having the receipt.

I cannot even find a place to buy the 3qt bowel or new attachments (was not included in my mixer and neither was the dough hook). I am willing to try and buy the parts myself and yet they still will not help me.

I asked if I could look in bank statements to show proof of purchase and they said no I needed a recipe. The representatives were extremely short and basically said they could do nothing when I gave them all of those options.

I am not one to cause a big deal but I would like for my…

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Charles Burnett

Apr 9, 2019
0

I am writing about a BAD design on my ken more washing machine Mod #100.2023211 Type 587-20 Serial number C80120655. What happen to a engineer using a little common sense when they design and build a washing machine? I purchased this washer some time back and Have used it daily and Daily I have to untangle my cloths from under the adjetator because the the engineer lifted he finns 1/4 of an inch just so things can get tangle up under ti like (Bra Straps, belt loops,sweather buttons) Just to name a few! Please hire a REAL Enginner to solve this problem) and ask him to think before He or She Design it.

Charles Burnett 419 229 5093

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Gary Frazier

Apr 3, 2019
0

I purchased a Kenmore 500 series top load washer form Sears. It cost ne over $700. This was the worst decision I have ever made. This washer is USELESS. The agitator is 8" in diameter and the trank is 24" in diameter.

Clothes do not get clean. They just sit in the tank and shake. There is no rolling motion and no turnover. if I wash sockes you would think that they would roll around, top to bottom. They dont. They just sit in the tank while the agitator pulls 1 sock down only to return it to the top.

If I wash a blanket I may as well just sock it the bathtub for all of the agitation I get. I defeated the interlock to watch the agitation. Oh, the agitator and tank operate just fine. Thsi is not a mechanical problem.

IT IS A DESIGN PROBLEM AND YOU DESIGNED IT. The autofill is TOTALLY…

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Erick Dominguez

Mar 22, 2019
0

I have purchase my refrigerator from Sear since I bought the Model number 253.7034341AS for the first year Sear repair department came to my home for more 8 times to fix my refrigerator after one year they couldn't help me to fix, and they told me I have to do it directly to Kenmore. Ice maker never work and doesn't make any ice. according to warranty to the all repairs people my model is manufacture fault and they all the same model the same problem. according to policy I am cover Please repair my Refrigerator or I will have to take action to report it to consumer affair, my phone number is 818-471-6928 or email me at eadsjf@aol.com

Five Years on Sealed Refrigerant System

FOR FIVE YEARS from the date of sale, the sealed refrigerant system of this appliance is warranted against defects…

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Dawn

Mar 6, 2019
0

The water & energy efficient machines that we purchased a few months ago work the way they were made to work. THERE ISN'T ENOUGH WATER TO WASH FULL LOAD & IT TAKES WAY TOOOOO LONG TO WASH A LOAD OF CLOTHES.

Who can take a bath in 6 inches of water, and 1 1/2 hour to wash?????? So it saves on water but then its MORE for the electric bill!!!!!!! They take entirely way to long to wash. would definitely NOT purchase again

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Latrina Turner

Feb 20, 2019
0

Kenmore customer service is horrible was given a price over the phone when the technician can out the price more than doubled. Spoke with a supervisor by the name of Freddie who was worthless when ask to speak with his manager was told they are not taking calls asked for the managers name was told they don't give that out.

00 with Kenmore and will never spend another dime with them if this is the way the handle business. I work in customer service and would lose my job if I treated customers this way. 00 and the compressor goes out in 25 months are you kidding me buyers beware. 00 really.

To bad they don't have the option to pick (0) for the rating.

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Nilda Y. Luca

Jan 28, 2019
0

On May 25, 2015 My husband and I purchased a Kenmore Elite 74033, French Doors, Bottom Freezer Model #: 79574099410. We spent over $3,000.00. Every 2 weeks, starting in November of 2018 the refrigerator has had problems keeping its temperature. I've repeatedly called for repairmen, who have come 4 times now. The first time it was a compressor, the 2nd time to fix what the first repairman did not, the 3rd time it was a Freon leak, and the 4th time is scheduled for February 8th. Each of these times my family and I have lost food and time away from work.

This is ridiculous for a 3 year old refrigerator. I have spent countless hours arguing with Kenmore Customer Service that this is unacceptable life expectancy for a refrigerator. They just keep sending repairmen and try to get me off the…

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Angela Jones

Jan 24, 2019
0

We purchased a Kenmore bottom mount refrigerator from Sears and it was installed by Sears... we have had the refrigerator for over a year and the problem that we are having with it is from a defect in the freezer door...

the tech that installed it never noticed that the door was warped or if he did he didn’t let us know... 00 to fix a defect that is there’s... I will never purchase another product from this manufacturer. If any one out there is looking at anything from Sears or Kenmore you may what to rethink before you purchase.

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Philip Avello

Jan 16, 2019
0

Since I purchased a refrigerator I have had continual problems maintaining an adequate temperature. Either it is too hot spoiling food or too cold excessively freezing food. I have tried to adjust the temperature gauge but I continue to experience above listed problems. Can you help me? Thank you.

Model is Kenmore stainless steel and is 5 foot high. Model # 106.76393413. Serial # VS72147198. Mfg date is 5/17

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Frederick H Buchler

Jan 9, 2019
0

We purchased a Kenmore furnace through Sears and on Christmas Eve day we could not get a hold of anybody because our furnace wasn't working right. We had finally contacted Comfort Solutions who is the only company who would come look at it.

The had to replace the inducer motor assembly and now we can't get any kind of reimbursement from the company because we didn't go through your service dept. And we had to use Christmas money which we could of used but we had to pay to fix the furnace.

We will never buy another Kenmore product because of this. It is sad because this other company was the only one who would come and check our furnace so we could have heat for the holidays and with little kids in the house.

Don't trust kenmore or sears

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Kim Cornett

Dec 16, 2018
0

I bought a new Kenmore washer and dryer 3 years ago and I have had to fix the washer 3 times last time was 2 months ago and it's broke again. 00 to fix each time. I will never buy Kenmore again this washer is made with plastic pieces so they brake easy.

I am going to buy a Maytag with agitator in it. I have always had Kenmore products but since they build them to brake all the time now I will not waste my money on that product again. So disappointed in Kenmore products.

Don't buy Kenmore new washers built with plastic pieces.

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Hemant Patel

Dec 13, 2018
0

5 years ago. for last two weeks, it is not cooling. As per sears technician/manager, the part is still need to manufacture. horrible product with poor customer service.

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Mark Nizinski

Nov 15, 2018
0

Bought a Kenmore refrigerator from Sears in Rhinelander, WI close to 3 years ago. we sent it back. The second one came with knocking noise that comes and goes, they said it was common. We always thought that a new refrigerator shouldn't make knocking noise, and from doing research since, I guess I was right.

We will never buy a "Kenmore Product ever again! and will pass the word around for others to stay away from your poor merchandise.

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Yasmin Bowerbank

Nov 13, 2018
0

We bought a Kenmore Series 100 Washing Machine from Sears, in Ocala, Florida. We have this Washer now for one months and a half. My first experience with washing a small load with this machine had he so upset, The machine fills the whole drum to the top with only 5 shirts and 5 pants in it.

I felt like loading it up and taking it back to Sears. I called sears and requested for a Technician to come and see why this machine was not sensing small loads and fills the drum to the top and that is wasting water and also costing me money.

I think that I was robbed because the product is not doing what it is supposed to do. After reading the manual and it states that when the dial is set to the AUTO it will sense the size load and fill the drum accordingly and that it is no doing.

I was open to…

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Januce

Nov 10, 2018
0

Front loading washing machine is a piece of crap. Won’t spin Water out, drain or advance to next function. Just sits and uses up electricity.

Take it back. I’ll buy something else. Supposed to be heavy duty!!

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Alexander Cruz

Oct 5, 2018
0

Good morning I purchase a refrigerator in Puerto Rico at a the Army base fort Buchannon on March 24, 2018, after 2 Months of usage the equipment started to have a condensing problem of which the technician tried to repairs on three occasion, on Aug 8-13-18 it was declared unrepairable. Ever since this date I have called several phones number which I will list at the end of this e-mail, with no success on getting a replacement or status on the warranty.

In your system my phone number 939-940-0525 is registered with then problem. All phone number listed that I have called I get the reply that since the product was not purchase in sears or kmart they could not do anything, I also went to the Army base and

there policy is that after 30 days if any issues arise with the product I need to…

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Karen Browne

Aug 31, 2018
0

Kenmore Elite Grill -Firebox rusting, can cause fire... Should be covered under warranty.. found out they had class action suite on the firebox after the repairman comes to home and gives us a bill to repair for $452.. Sear and Kenmore deny any wrong doing, however they had to settle for the repair of the firebox's.

Highly unsatisfied and been dragged all around to get it covered.. contacting attorneys...

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Heidy Estrada

Aug 1, 2018
0

I have called customer service filed a review with bbb, filed a complaint with bbb, e mailed the suggested email provided by bbb 8-18-8 I called the service number for delivery update they advised if I had further issues with delivery or any damage to address it with in 3 days of delivery which I have done and I have no resolution so far

Kenmore can you please resolve this issue

Details my delivery was hours late, the delivery truck got stuck my husband had to go SHOVEL and help the delivery guys then pull them out with his own truck. upon arrival my appliance was dropped and it is now dented. I called customer service they said they would refund in shop your way points if I keep the appliance I said no I would like it refunded to my card and an extended warranty. they then agreed to…

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Brenda Eifert

Jul 31, 2018
0

2713 *410 approximately 6 months ago (Sears on Dorothy Ln in Kettering OH) and it absolutely SUCKS. Doing 1 load of laundry takes 90 minutes. )... or they are being ruined as we now have holes in our towels and have holes in some of the larger items we have washed.

Other times the water fills so full we don't believe the water will shut off to continue to the wash cycle. We follow the directions to the letter. We use the correct amount and correct detergent. We put it on the correct wash mode and we have cleaned the washer out with bleach.

I was under the impression that Kenmore was one of the top brand washers to purchase. Boy was I wrong .... I absolutely abhor this washer & I dearly wish I would have paid the extra money for the Warranty because this piece of crap would be out of my…

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Jana

Jul 26, 2018
0

I purchased a Kenmore refrigerator in December 2016 by October 2017 we had problems with the ice maker. Luckily it was still under warranty so Sears was required to fix it. They tried a few times and I finally got tired of taking off of work and being inconvenienced with a bad ice maker that I asked for a replacement.

They said they needed to come out a total of 7 times and wouldn't you know, they got it working on the 6th attempt so no replacement refrigerator. 07 and here we are, out of warranty with a refrigerator that holds the Kenmore name and respectability but didn't last two years.

I did not take the extended warranty because it was expensive and with Kenmore's reputation, I thought for sure it would last a while. who knew, not even 2 years. I want to have it serviced but I don't…

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Valentina Castillo

Apr 13, 2018
0

I moved into my new home almost a year ago (Eastwood homes) - my dishwasher broke soon after we moved in and now my microwave as well - I scheduled an appt first for my dishwasher, they came out and did not do anything but order a part that's been sitting in my garage for about a month now because no one has come to install it - I called to find out what was going on and

also so schedule a repair for my microwave - i was told the person was coming between 8am-12p. i called around 11am to find out what was going to and was told the person was delayed and was going to be there a 2:30pm.

I had to reschedule because I had to go to work, so I wanted hours of my day waiting on someone that did not show up nor had the courtesy of giving me a heads up about being late. I called and reschedule…

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David Dutcher

Apr 5, 2018
0

Bought a new washer and dryer beginning of Feb. Washer quit working. My wife called to make a service appointment, Was scheduled for Tuesday April 3 between 1:00pm and 5:00pm. At 4:45 we had not heard from anyone so she called to find out where the tech was.

Was asked for our phone number so they could find our appointment. Had to give all the info regarding the issue over again, Was told that our appointment was from 3:30 to 5:30 and we would be called 30 minutes prior to arrival.

5:30 I called because we had heard nothing. Was asked for my phone number and name. was told that I did not set up an appointment. I told them my wife did, then they found it. Was asked again reason for the service.

I asked to be transferred to a manager, was dumped back into your hold que. got a recording…

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Kim Fizer

Mar 7, 2018
0

We purchased a new Kenmore microwave from Kmart a couple of weeks ago. I have been trying for two weeks to solve this issue and all I get are recorded answering non-people or a live person that I can't understand.

The problem is that the turntable will not turn. we purchased this from Kmart which is a store you are closing. We can't exchange it at the store. I am now being told that I even have to take this to the Sears Service Center for repairs that I have to pay for. This is rediculous!!!!

I need to speak with a person to get this taken care of.

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Sabrina Herrera

Dec 14, 2017
0

It’s very disappointing that we purchased 4 items four months ago and the kenmore elite motor on the dryer burnt out, the sears delivery team broke the tempered glass on our oven and no one from sears wants to honor the warranty and give us a new dryer or oven we’re afraid the washer and refrigerator will break too. We bought the Kenmore elite and was told they were top of the line its bad customer service no loyalty and products that don’t work

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Matt DeSchamp

Nov 9, 2017
0

I purchased Kenmore Elite refrigerator in September of 2015 and it has already quit cooling. I understand that base warranty is out already, but I have had a repair technician come out and tell me that the problem is with the sealed system or the compressor which carries a 5/10 year warranty.

I have already been without a fridge for a week now and am being told it will be another week before Kenmore can get someone here to look at it, that is not acceptable. Please someone help?

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Tad Warner

Oct 24, 2017
0

My refrigerator is only 3 years old and it is not cooling I've had 6 service technicians out and still no refrigerator!!!!! I pay 600 dollars a year for my warranty and you only want to give me a 500 dollar credit!!!!!

Get bent people and come get your piece of crap!!!!!!! I have reported you to the bbb and I will contact my news station as well. I will NEVER do business with Sears again nor will I buy a Kenmore product again!

I'm going to smear your name all over social media as well! You people need to hire technicians that know what they are doing.

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Dom P.

Oct 16, 2017
0

I don't know if you got my last email; something happened with the message before I completed it. So I will repeat my last comment and add the part that didn't get seem to get cut off. My Kenmore washing machine needed service so I call Kenmore repair.

When the service man came out he said he couldn't find serial number and therefore can't work on it. ) sticker with serial number be put in side the chamber where there is water, agitation and high temperature??? That seems like poor engineering.

Other manufacturers use metal plates or at least put serial number on the outside. 2) What happened to "good old engineer-like trouble-shooting"/ Hard to believe that the symptom the machine seems to run through incorrect phases of the washing couldn't be diagnosed.

Sure sounds like a timer motor…

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diane denardo

Oct 28, 2016
0

First spoke to sears about needing a repair ASAP on my fridge that was under warranty, unit is rented weekly... was told cant get anyone out there for a few days to call an outside company.. I did, they fixed the problem and then tried to get payment for work done from sears and got the run around.

Then called Kenmore, woman said there was no record of me calling for repair. Obviously someone did not record the first call when i needed service. This is a bunch of crap, who ever i spoke with is definitely incompetent and hopefully no longer works their.

I have this bill here and I need it to be paid as this fridge was under warranty .. 88 for the fridge. I could of just bought a new one if I had known i was going to have such a problem with reimbursement

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Jennifer Best-Butler

Oct 10, 2016
0

I have a Kenmore slide in, self cleaning oven, model number c970-441134 Serial Number NF20521311. I include the words self-cleaning as the experience I am about to explain happened when I had to clean the door of my 'self-cleaning' oven.

The door of the oven was excessively dirty after self-cleaning it last night. As I was cleaning it, around the edge of the door I encountered an extremely sharp edge. I sliced my finger open and had to get medical help with included stitches in the gash. I am very concerned about this and feel that your customers should be warned of this laceration hazard. In the picture included, I used my injured finger to point at the location of this razor-sharp edge.

I appreciate your attention to this matter and sincerely hope it will be dealt with in an…

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Lou Binder

Sep 19, 2016
0

We have a Kenmore Elite Clothes Dryer. There is a plastic shield that covers the light bulb on the back of the inside interior. It's called a dryer drum light lens. This part warped from the heat and does not lie flat and clothes get caught on it. I called the Sear/Kenmore parts department and thought they would send a free replacement because the part failed. A plastic part in a heat environment should not warp. I had a choice of buying the part for $17.42 plus $6.99 shipping or asking for a service call which starts at over $79.00 (to determine if the part failed or not).

Over the past few years we've had a few problems with household appliances (Keurig coffee maker, Conair scale) and these companies immediate rushed out a replacement part that we were having a problem with.…

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Holly McDaniel

Jul 14, 2016
0

Purchased a new Kenmore Laundry Center on 9/6/14, because we have a very small laundry area in the home we bought. My mother worked for Sears for 20 years and my parents swore by Kenmore. "They last 20 years" my dad used to say. My husband and I do maybe 3-4 loads per week, and about a month ago, I started noticing a little water on the floor of the laundry room, so, my husband checked all of the hose connections and the drain pipe, no moisture anywhere.

Ran a couple of test loads, and still, water on the floor. So I contact Sears for a repair and was told that we would have to pay for the tech to come out, $79.00, because there is only a one year warranty on the machine. We have had it 1 year and 9 months. So, upset, I schedule the tech. He gets there and tells us that this model ALWAYS…

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Timothy Butch

Jul 9, 2016
0

Purchased a gas water heater from sears in 2013. Starting having problems after 6 months of installation. Had you service it while still under warranty. Soon as its warranty ran out, more problems. I now have relight pilot 2 to 3 times a week with a match because igniter no longer works.

This product is a piece of SHIT and the bane of my life. I will never ever buy another Kenmore product. you will get no stars from me. And if I attached an image you would not like it.

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Ed Kaplan

Apr 30, 2016
0

Bought a gas grill three years ago. The burners have a ten year warranty. They have developed holes in them. I called to get them replaced, but they will only do so if I pay for a tech. to come out. 00!

I only paid 225 for the grill.

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Patty Fritts

Apr 7, 2016
0

This compliant concerns a Kenmore Elite Double oven range Model # 79097713411. This is a warranty replacement for another Kenmore Elite Double oven that had issues. The stove was delivered on Feb 23, 2016. Upon delivery left side of Control Panel was loose, after cooking on stove the panel fell down. On March 8th called Warranty to schedule repair, scheduled for March 10th, tech came on the 10th, repaired with tape to hold panel in place. On March 28th called Warranty again same issue fell down again, was told could come out 50 or more times to apply tape and would not apply to warranty replacement. Sears tech came out on March 30th replaced tape, on March 31st fell back down.

AGAIN, called Warranty to schedule repair, scheduled tech out on April 6th, came out today April 6th, tech put 2…

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Shirley Bozdeck

Apr 2, 2016
0

I am sorry we bought this Kenmore Eiite refrigerator. In less than a year, while it was still under warranty,the refrigerator built up a wall of ice behind the drawers and was freezing everything in the refrigerator, yet the ice cream was soft.

Sears replaced a PANEL BOARD. I thought the problem was solved, but it isn't. Just 4 mouths later SOLID ICE has built up AGAIN behind the drawers and the vegetables are freezing. I called Sears today and they said I would have to pay for the part and labor, because I did not buy a warranty.

00 part would at least be covered after 4 mouths. So much for buying the best at Sears. You'll be sorry.

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Edythe Flora

Mar 31, 2016
0

We had a fire last may and had to replace our refrigerator (June 2015). We purchased a Kenmore side by side with ice and water through the door. Right from the start, I could tell something was wrong because one of the doors stuck out further then the other.. Within a few days we had the service department out for the crooked door, the door didn't register as being closed so the alarm kept coming off and the water and ice through the door did not work.

Between June, 2015, the service department has been out 7 times, they have replaced the door (which took 6 weeks to make), the motor and countless other parts. I keep fighting with Sears and saying, I WANT a new refrigerator - I spent my HARD earned money to buy a NEW refrigerator and I deserve a NEW refrigerator that works! But they kept…

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Linda Harper

Mar 14, 2016
0

Bought a refrigerator, and had to replace the compressor 2 times in less than 3 years. The refrigerator wont be 3 years old until September 2016.

First time the refrigerator was only 9 months old. Now again less than 2 years later. In addition to the refrigerator being a LEMON, the stove glass shattered after having it only 6 months. I replaced all my appliances with Kenmore products and it was a huge mistake!

I'm just waiting for the dishwasher to explode. By the way, had to take off 2 days from work because the repairman didn't have the part on the truck. Was out of a refrigerator for 10 days! Who pays for the food?

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Linda Harper

Mar 14, 2016
0

I bought a Kenmore refrigerator in September 2013. In mid 2014,the refrigerator went out. I called for service and learned the compressor had gone out. The repairman replaced the compressor. 2 years later, March 6, 2016, the refrigerator went out again. I called for service and was not able to get an appointment until Tuesday March 8. I was told that the repairman would be at my home between 12 and 4 pm. I had to take off work in order to be home for the appointment.

When he arrived at 3, I was told that he could not do the repair, because it was a 2 hour job, and that he did not have the part with him. He then tells me that I cannot get the fridge fixed until March 16. So I have a fridge full of food, and I am out of refrigerator for almost10 days! Oh, did I mention that the refrigerator…

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carnita dryer

Mar 10, 2016
0

so the lady sold me an invalid warranty which was immediately cancelled by one of your employees and a check is being mailed out to me (now my refund is on hold) I have a special needs child and I prefer to cook his is meals. I would prefer a new stove.

There is something wrong with this stove cant keep getting this range repaired. I don't have the money to pay for part until my refund arrives being that I am on disability (fixed income) its not fair that this keeps happening to me!

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Gary Lozensky

Mar 7, 2016
0

41023801,Serial # NF00 123284.. SAFETY HAZARD, Oven racks fall to the bottom of oven if rack is pushed to one side and a heavy dish or pan is on the rack, example pan of lazana. What is the fix? Are longer racks available?

Appears the oven walls may have expanded or the racks got shorter. Racks need to be 1/4 inch longer. Thank you. The people on the 800 number won't even talk about it.

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Candace Manville

Feb 9, 2016
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I hate my new washer. When washing a larger load, the damn thing doesn't drain the clothes, so they cannot be dried. It is supposed to be high efficiency, but when I have to use the drain cycle over and over, I don't call that efficient!

Terrible, terrible, terrible customer service too when I called them to complain.

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Jonathan Collins

Feb 9, 2016
0

We had a 20 year old GE refrigerator with absolutely no problems until last year. We replaced it with the Kenmore refrigerator and already had a tech come out to replace the ice maker. Now that same ice maker that was replaced is so loud it is ridiculous. The other ice maker was causing the ice to taste funny which didnt make sense. We had flushed the lines and he replaced two or three parts. The ice tastes fine now but it is ridiculously loud. That is not the biggest complaint though.

The biggest complaint I feel is a safety issue. The handles on the door are too far out and when you lean over to get something out of the fridge, if you lean back up, your head hits the handle. I have cut the top of my head twice, once was deep enough that I almost had to go to the hospital. The edges of…

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