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KFC

2.0
2,435 complaints

Address

1900 Colonel Sanders Ln, Louiseville, KY, 40213

KFC customers are primarily frustrated with poor food quality (undercooked, greasy, or dried out chicken), incomplete orders missing items like napkins and sides, and consistently rude or unprofessional staff behavior. Additional issues include excessive wait times, frequent out-of-stock items, and billing problems with inadequate resolution from management.

Common Issues

45% (594)
undercookeddried outgreasy
30% (396)
missing itemswrong orderno napkins
25% (330)
rudeattitudedisrespectful
20% (264)
waitout of stockno chicken
15% (198)
overchargeddouble chargedexpensive

Complaints

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Zoe

Oct 22, 2023
0

They lied about chicken being done.

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Connie

Oct 18, 2023
0

00 and some change which I did and I pulled over and parked and waited lady comes to my vehicle and says we haven’t forgot you it will be 7 more minutes okay no problem. I then see her give a bag to another vehicle waiting and watched them hand it back shaking their head not mine.

Employee then walks to my car and says you’re going to kill me but we gave your pot pies to someone else. We have now been there 35 mins and the (mgr) is the one that made me pay first and I also observed him sitting at a table on his phone.

I had to go in the store my son and I for a refund and there was no apology no comp nothing. How are you going to address this?

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Evelyn Rijos Ortiz

Oct 17, 2023
0

Good morning I stopped by yesterday around 2:30 pm purchased a kids meal there was an issue were the manager was verbally abuse to the cashier in reference to the meal i defend the cashier this female manager cursed me out verbally cursed my dead mother told me to f my race I'm latina refused to give me my meal took photos of me a cussed me of calling her names which I never did told me she was going to post me on social media and

bully me unbelievable treatment I'm 56 yrs old never used bad language call the store and ask the employees this woman should be removed she's an embarrassment I think of suing you ! Evelyn Rijos KFC 408 8th Ave, New York, NY 10001 at this location please speak to all 4 employees 3 were Hispanic like myself and the cashier was african American sweet heart I…

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Manuel Vélez Medina

Oct 16, 2023
0

The personnel which are in the car service area are being irresponsible. For numerous times my order has been uncomplete. They always forget something. I had enough, and that is why I am making this complaint. At the window, most of the time I don't verify my order, which I did this past Sunday 15 of October 2023, and I was missing a piece of Breast.

Also they dumped the fries inside the box and it was less than its supposed to be.

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Jessica alamo

Oct 13, 2023
0

This is the 2nd time I have went to one of your establishment around 9 pm to be told I have to take food home for dining room is closed, yet the signs on door says dining room area open till 10 pm. I don't have a car so when I do get there in e timely matter is always the same statement ( it's gonna be too go, for dining room is closed...

I feel it's not right when you want to relax after getting there and eat comfortable. Location is on 1907 w. Vine st ,(aka) irlo Bronson drive Kissimmee FL,34741

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Henry J Valdez

Oct 13, 2023
0

hi I ordered a 8 pc meal it was terrible. coleslaw tasted like they made it with Clorox and the mashed potatoes tasted awful. the gravy had no flavor the chicken was really dry i would like my money back we bought the same 8 pc meal in S elma, ca and it tastes delicious thank you henry

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Ernestine A Tizeno

Oct 10, 2023
0

KFC on 4317 Lockwood Dr, Houston Texas 77026. They never have anything for you to order. I have went last week and today 10/10/2023 at approximately 4:00 for the $4.99 hot wing special and they said the wings were frozen and then I asked for a chicken pot pie and they said we don’t have any. I went last week for a chicken pot pie and they said we don’t have any. I am going to go tomorrow and started again contacting you about this matter. I am a member of the Kashmere Gardens community and a Department of Neighborhood leader. I expect better for my community.

You will here from me again good or bad.

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Darlene Viel

Oct 7, 2023
0

Previous times visiting this store the condiments were empty and the area was dirty. On my last visit it took a good 10 minutes for someone to wait on us)the restaurant was empty). I ordered the chicken tenders and they were so crisp and dried out that I could barely get one good piece.

Not satisfied with the KFC restaurants much any more.

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James Stambaugh

Oct 7, 2023
0

London Ohio. Restaurant :: 3-4 times this year we have visited this restaurant. Looking to order a pot pie . Every time. Around 6:30 pm. After waiting for a while in drive thru. Only to find out We don’t have any.

Tonight I called the restaurant and ask to speak to a manager. The girl handed the phone to someone. I really doubt it was the manager. I proceeded to tell him our story. We are senior citizens and it a chore to come back to the restaurant.

He did verify they were out of pot pies. He used the excuse we are under staffed , we are doing the best we can. I asked him why would you be out of a good selling item on a Friday night at dinner time no response.

I proceeded to tell him was he aware that they were sending paying customers to other restaurants. His response. “. Yes sir “.…

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Wendy Dingila

Oct 7, 2023
0

I ordered online the family feast, a few other things as well as 1.5ltr coke. I sent my 14yr old daughter to collect and they gave her a 500ml instead.

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John H Profit

Oct 5, 2023
0

Why is there not vegetables combo on the menu ? Hell to order all the sides separately is expensive and there should be a side order combo for the price of a regular combo or less. Think about but please do something about it, we all don't eat meat.

Regards. J . Profit

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Brenda Young

Oct 3, 2023
0

I visited the kfc on Tom Hill Sr. Boulevard September the 9th around 11am I ordered a sixteen peace meal but I received a ten peach meal I paid $52 for this meal so I took the entire meal back to the store after taking to one of the employees that was so

rude to me over the phone and even more rude to me when I brought the meal back I only wanted for her to give me what I had already paid for so I called the customer service number and they said they would take care of the problem I have talked to so many people at this office every since September 9th still haven’t gotten anywhere I only want to receive my meal or my money back because I paid $52 and

never received the food I paid for or my money very disappointed customer case #01651570

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Robin Tunkara

Sep 30, 2023
0

Outer Loop KFC, ordered a original 3 piece received crisply ordered, ordered two legs and one thigh received two thighs and one leg should have had a drink with my meal didn’t receive it either Tropicana very poor service worst I’ve ever had

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Melisa Doss

Sep 30, 2023
0

Stop by on Wednesday night and purchased a Full up box, when I got home there were a total of 10 chicken nuggets and possibly a medium fry, 4 chicken thighs and 4 biscuits. The Nuggets were very dry and fries were over cooked! It was very disappointing.

Wasn’t even enough to feed 2 Adults & 1 child.

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Latanya Smith

Sep 29, 2023
0

This is my second complaint about this location. When I arrived there was a line wrapped around the building. So I thought I could go in but the lobby was closed. I was sitting there for at least 30 minutes.

When I finally got to order a chicken pot pie I wanted 2 but they only had 1. So I had to go to another location to get another pie. I was so upset that I had to go to another location.

I will never again go to this location

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Sandra Cast

Sep 29, 2023
0

On September 28 I had gone to ur store G135343 3821 Route 31 3156521036 @630pm. Had to wait 45 minutes for my food, ur Lobby was FULL of customers waiting on their food as well. 00 and the biscuits were so doughy inside, the chicken—u couldn’t even chew it and potato’s were cold.

For what I spent the food was HORRIBLE!!!!!

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David L Smart

Sep 29, 2023
0

We received coupons in the mail for KFC. 99. My wife presented the coupon and was accused of making the coupon. 10. 1. What how do you make a coupon when it came in the mail. 2. Is this the scam bring in coupon go to order say it fake and most people just say charge me.

This is KFC in Spanaway Washington. Very disappointing

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Margie Anderson

Sep 23, 2023
0

I live in Shawano, Wi. This is the KFC that I have been using for the last 20+ years. The black top surface surrounding this piece of property has been in steady decline for the past 20 years. It has gotten so bad, and neglected that there are huge sink holes to navigate around starting when you first turn in the driveway.

I drive a truck and its a good thing I do, because if I had a car it would bottom out in the huge hole that needs to be avoided turning into your driveway. From there it only gets worse.

There are 3 more huge sink holes to get around just to get to the menu order sign. After the order process there are a few more huge holes to navigate before you even make it to the take out window. sorry". How pathetic is that?

KFC a corporate business as big as you are, refusing to…

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Robert Szanyi

Sep 22, 2023
0

Just left KFC about 438 pm on 9 22 2023 in Hammond, IN Calumet and I believe 141st.

I place my order at the speaker, order 3 pcs chicken original. Gal voice says pull up. I do. Anther woman says can I help you? I just placed my order. She says no. I said 3 pcs chicken thighs. She says she did not talk to me. She has 3 pc. tenders. I say just need 3 pcs chicken. She says no. Go back around and re-order. I say who else is there, a gal took my order. She says no one else is at the register. She refused to take my order. I asked do you think I am crazy hearing voices? Either she or someone took the order or your speaker is being hacked. Either way I was refused like discrimination.

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Gerard Telot

Sep 22, 2023
0

Ordered 2 pieces. A spicy large and a normal crisoy leg(specified,, i dislike the wing) at the Quatre Bornes KFC. They served me a spicy wing & a crispy piece. I protested the wing It was changed. Inspecting further the supposefly large piece was as big as the leg.

I protested again, the answer was "that's how it comes". I've tasted kfc in europe, north America. I have never encountered such ill mannered, blanked face, blunt service as this. As for tomato sauce one has to beg for a 'life'. I have a photo.

Dont know how to send it. s kfc addict

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GENE DALLINGER

Sep 21, 2023
0

Went to KFC at lafayette indiana asked for 3xtra crispy but got a very grease soggy chicken it was the worst chicken I have ever gotten there

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Valeria jackson

Sep 16, 2023
0

Poor service place order had a so there’s a ten min waiting which was over 45 minutes order incomplete still no capisun and I’m Fifteen minutes away so I never got it Paige was the manager on duty very disappointed in the service as well as no offer to accommodate my long wait

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Latosha

Sep 15, 2023
0

It’s been brought to my Attention:

Christina Bolden General Manager: KFC/TacoBell located 1809 U.S. Highway 1 Sebastian, FL 32958 (772)589-0170

Is a Federal Convicted Felon with a 5 Years Federal Probation term where she stole money as a US POSTAL WORKER several times I do not understand how the company turn others away for their past convictions but allow her to run a store with a Federal Open case she’s on Federal papers for the next (5) Years it’s not fair to turn your nose up to those who try to make a difference in their lives my son was turn away but yet she can remain a General Manager I will be going to the local News about this that she can stay and nobody else is giving a chance

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Sphesihle

Sep 14, 2023
0

Thighs that I bought at KFC edendale crossing at pietermaritzburg. Their meat smells and taste rottens. I phone to the branch to complain and went back but all they thighs were rotten smells bad.

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Kim Kenyon

Sep 13, 2023
0

I went to KFC on Virginia Beach Blvd. earlier today I received a cold $20 fill up box. I stop my kids from eating it. Manager she told me it was no problem to get it replaced. But when I got there another manager, Kaleena only replaced what I had brought her and it was not what I bought.

I’m not gonna dig in my trash and get the rest of what I had box and bring it to, that’s not what she told me to do. I did not get my replacement and I am pissed.

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Jennifer Sanderson

Sep 13, 2023
0

Waited 1 he 15 minutes for order was told would be done in 10 minutes then that they were working on it then that the computer deleted it. Ordered online to avoid issues seemed worse. Other customers left mad while I was there I would have left but I was having a birthday dinner and had to wait for the dinner very disappointed with service and

staff My order # is 44574478 My pick up time was 5:30 it wasn’t ready until 6:48 I have photos but your app won’t let me load them

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NadiaLi Landreth

Sep 13, 2023
0

On 8/31/2023 my husband went to our KFC Lewisville, Texas located on Main street.. He ordered a bucket of chicken and they gave him the wrong order nothing that was in our package was what he ordered.. He wanted a bucket of chicken and he got chicken tenders.

She did not even ask him if he wanted a large or small mac and cheese she gave him a large mac and cheese and a large mash potatoes.. with nothing that went with the tenders, he got no sauces or dip with that order.. 22 cents..

We have tried to call every phone number that you have listed and to no avail, no one ever comes to the phone or it says this number is not a working number.. I don't understand how a large company like KFC could have such poor communication with the public..

I have been trying to reach someone since this…

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Terri Bailey

Sep 12, 2023
0

I visited a kfc in the villages, Fl I’m wedgewood lane, I ordered the $20 box and when I received my I order I looked over my order before I proceeded to leave and I had burnt and old chicken in my box. When I mentioned it to Makayla she had a funny look on her face, so she went around the counter and said “oh I forgot I had fresh chicken in the back”

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Chuck Bratten

Sep 11, 2023
0

The KFC on Tillman road Salisbury Maryland. My average coming here once or twice every other week when this place first open it was great customer service at this restaurant is worse than worse on a scale of one to five I don't even think it should rank a one. I've traveled for the past 20 years with my job this is got to be the worst restaurant service that I've ever encountered in my life you guys should really just close the doors and move on

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Patrick Cioffi

Sep 11, 2023
0

Tenders clearly marked 10 dollars on app or online I ordered them and they came out to 1299 plus tax tenders were Lukewarm and hard manager said she can’t do anything about online and to call kfc I called 1800 CALL-KFC and got a message that extension not available tried 5 more times and same message even though online it says it is 24 hr

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Brian turpen

Sep 10, 2023
0

I went through drive through in Cornelia, GA and requested them to cook original thighs when told that they didn’t have any cooked. ’ She also laughed when asked about her cooking the chicken herself to keep from turning away customers and she said she wasn’t trained on how to cook the chicken as a manager.

She was highly unprofessional, uncaring about her duties and the KFC image much less her customers. This is not the first time that this happened at this location with us either. When I asked her for her name, she gave it but then asked for mine in a condescending manner. That’s unprofessional.

I understand being short staffed, but managers should be trained to run the entire store regardless of position. That only makes logical sense. I normally do not complain about stuff but this…

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Michael

Sep 10, 2023
0

I’ve gone in to KFC Friday (9-9-23) with my kids and they was playing rap music on the speakers and there was a lot of the F-word. This type of music in unacceptably in any kind of business. The KFC was located at 32120 Date Palm Dr Cathedral City, Ca. 92234.

The time was around 6pm

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Michelle cole

Sep 9, 2023
0

At approximately 7:49 pm on 9-7-2023 my friends and I ,(Lonnie and Phil) were in the drive thru waiting our turn, soon enough at 7:54my buddy phil decided to order first (we asked if we could make separate orders) he got the 12 pc bucket with mash potatoes gravy greenbeans.. as so did I but I wanted 16pc mash.. pot.

KORN EXTRA BISCUITS AND 2 SODAS... DONE 8:PM..... we get to the drive thru window Phil gets his order , handed her my card I got a half mash potatoes. she then said no , we're done frying the chicken for the night..

i looked at the clock, and said it's barely 8:02 what time do yall close she said now i said can I speak to the manager she said , i cant give out her number but i can tell you to call corporate, so i said well fine then i want my card back, n i dont want my…

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Michelle L Beckner

Sep 8, 2023
0

I've been trying to get a return call for 2 weeks from Tonya. She is over the Grafton WV and Clarksburg WV stores. I've left 2 messages with Kristin (manager in Clarksburg). 2 weeks today and no return call. This is in reference to how my minor child was treated on the job which forced her to leave employment.

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Sherry Burnett

Sep 8, 2023
0

Ordered Togo at window. Recieved 1small thigh, one small leg and a wing. Dried out and cold. Sides were fries which had been cooked awhile. The green beans were the only thing about this meal we enjoyed. Will not be going back.

Quality at this location has gone way downhill. Blanding Blvd and Orange Park. I suggest you let the Cornish game hens grow up a bit more if you'd like to keep customers. Tired of paying a premium price for subpar food. FYI.....

a wing is not a piece. Especially a small overcooked one. Signed Not chicken in Jacksonville, Fl. 32244

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ian hamilton

Sep 8, 2023
0

why Can I not obtain some specials over the counter that are only obtainable using your app . I have no internet on my phone and regard your policies as discriminating against people in the same situation . surely my money whether it be from an app or from a sale over the counter is as good as any one elses no matter how KFC obtains it .

Your new ways of doing business are directly aimed at the younger generation and give no though to the oldies who are getting left behind in a discrimitory way and of course profits come first . Not that the loss of myself and my wife would bother such a large company as KFC and you might think this as laughable but KFC has lost us and I know of many more as customers Thankyou ,Ian Hamilton

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Diana Cordova

Sep 7, 2023
0

On this day, 9/7/2023, between 12:20-12:40, for my lunch I visited the KFC located at 4371 Ontario Mills Pkwy, Ontario, CA 91764. It took forever to get thru the drive thru with only 3-4 cars ahead. Since it was lunch time, I could somewhat understand. 00.

At this time in an abrupt tone he informs me that it is exact cash or card unless I want them to keep the change. I feel this should have been something told to me prior to reaching the window so I could have either ready. 80.

Get the bag, have to ask for taco sauce for the tacos I ordered which should have been a given. In dealing with him ZERO customer service and looking at the open wounds on his left arm also did not sit well.

I am an insurance adjuster and when KFC was under PepsiCo, I handled their insurance claims and from what…

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Quan Harris

Sep 6, 2023
0

I never have a good experience at the corruna rd location in flint mi, they either make you wait entirely too long at the drive thru just to mess the order up or the latest I pulled up with no other cars in line and was told that I couldn’t get 2 orders of wings because you can only get 1 order per vehicle this is ridiculous I wont ever come back

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Sharon Haynes

Sep 6, 2023
0

I love your chicken pot pie however I don't understand why a very small piece of chicken is in the pie very disappointed

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Jacqueline Sherman

Sep 6, 2023
0

also we parking she getting smart with us so we waiting in line while she still outside about 10 minutes she comes in didn’t wash her hands started to fix the lady that was in line in the drive through no telling how long she was waiting so we left and came to the kfc on 161 in Columbus ohio oh my God this one is terrible the manager was getting smart with the lady that they mess up her order than she took my order I be the Oder was mess she said she was the manager her attitude was real nasty with me and

the other person she was be disrespectful to us this is unacceptable we sit in ate but feel so uncomfortable please address this issue people spending their money to help business I felt like I wasted my money thank you

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Curtis Ritchwood

Sep 4, 2023
0

I’m traveling to Dallas. Stop to eat at the KFC in NewBoston Tx. Went through the drive through, got back on the highway, open the 3 pc crispy, and it was terrible. Im not exaggerating, terrible. Taste like Williams chicken the next day.

It was too late to turn around so I called. The person I spoke with was not friendly, but defensive.

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Pamela Z. Bray-Bilal

Sep 4, 2023
0

During a lunch break I decided to try KFC chicken nuggets. 00. I started to gather my money from my wallet, five singles which I neatly placed on the counter and the coin amount that I placed in the female cashier’s hand.

I was asked to put the bills in her hand. I politely pointed to the bills on the counter. I was told that I was rude for not putting the bills in her hand. I was flabbergasted that I was told this.

I reached for the bag and was prevented from getting the nuggets. I then asked to speak with a manager and was told that ,”we are all managers “ by the 3-4 workers that were in the store behind the counter.

I have never in my 67 years of life been so disappointed by restaurant personnel. I will never ever buy anything from a KFC. Maybe they feel comfortable treating their…

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Jane Lockeyear

Sep 3, 2023
0

Just been to KFC Membury M4 welcome break. Ordered for 3 of us. The fries on all 3 were cold and pretty much uncooked. The most disgusting fries I’ve ever eaten. The queue was too bad to go back and complain!!

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Dana Rowe

Sep 2, 2023
0

If I could give a zero star I would. Zero customer service. No one answers phones at any locations. Pitiful company

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Anna Reisopoulos

Sep 2, 2023
0

I paid an they cancel Ed my order

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Tracy L Chatat

Aug 31, 2023
0

I think it is sad. The cashier took more than 10 mins to order. Once I paid and received dinner, it was accidentallydropped. The cashier watched me l, and then charged for a new dinner. I also did not receive utensils for either meal. What a shame

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Tyshonda

Aug 31, 2023
0

Order 4 number ones and you guys only had Pepsi available. Also not good customer service

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Sharon

Aug 30, 2023
0

Chicken hard small biscuits hard dry

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Virginia Tate

Aug 30, 2023
0

On 7/20/23 I ordered a 4pc tender meal with fries in the drive thru. I paid and was asked to pull ahead and wait. After waiting over 5 minutes I went inside.

Finally I was given my order. I returned to my car and checked: missing 1 tender. I went back inside and was given the extra tender. I go back outside and noticed NO FRIES. I go back inside to get my fries.

Then went back to my office to eat my lunch after 45 minutes waiting. I see NO SAUCE. NO NAPKINS. I do see mashed potatoes which I didn't order but nothing to eat them with. My tenders were raw and inedible.

I ended up tossing everything. Over $11 down the drain I went to the customer complaint email and filed a case #01577296. After a week with no response, I filed another complaint, #01586477. Still no response. I called the…

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Susan Zierath

Aug 29, 2023
0

I got 8 pcs chicken at 3 pm Monday to go. It was totally dry and very tough. I think it had been in the warming oven for 3+ hours. I won't be ordering from KFC in the near future.

It definitely was not up to KFC standards.

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