Kia

Called 40+ times. Call will either fail out before I even get to the option to call a service representative or they will simply not pick up.

I have a kia Niro that you can smell gas in the oil it bellows smoke out the back end and coolant just flows out the back. I took it to summit place kia in auburn hill mi in Oct.

2021 from engine light on they reset it and said they couldn't find anything wrong. In Nov. 2021 I took it back to summit kia for the same problem they were going to send me home with the vehicle doing the same thing until I made the mechanic ride with me then

he seen what I was talking about he said No one told me it was doing that.. I contacted kia Corp and spoke with 10 diffent people and a case # 14486243 handled by Britney 3 wks have gone by with No loaner and a bill from service for $1600.

Still no msg or call from Britney at Kia Corp and No help from additional warranty purchased when I bought the car in…

On November 9, 2021, I was on my way to work and my Kia broke down. I made several calls to determine what I could do to have my car towed to a Kia dealership to have it checked out.

I purchased the car from Thompson Toyota in Aberdeen, MD. I reached out to them to find out what my options were. They offered to help by selling me another car and using my car as a trade-in. Due to the situation with used cars, the only cars available are similar cars with high mileage. The fact is I am halfway through paying this car off and I don't want to be locked into making payments by starting over again.

I called Koons Kia of Reisterstown, MD. They did confirm my car was under warranty and gave me a phone number to contact Zurich Insurance to have my car towed into the dealership.

I ultimately…

I HATE the customer service Berwyn Kia workers thinks is satisfactory and/or ok. What they are failing to realize, if the Kia vechicles were not purchased they would NOT have their jobs. The service department is the ABSOLUTE WORST!!!!! They lie, lie, lie and manipulate the problem/issues, so that it becomes your fault.

I had the displeasure of simply contacting the service department today. Advised the agent who answered my call, that I would like to schedule an appointment to bring my vehicle in for the recall. I was promptly placed on hold for greater than 5 mins, and then another agent picked up as though I were a new caller - advised I have been holding for 5 mins, and was promptly hung up on!!!!

What reason is it for Kia's agent to give such deplorable customer service. I advise…

Had a billing issue that I requested a manager to assist in resolving. Manuel (manager) was rude, arrogant and extremely unprofessional. Obviously, the line was not recorded. He never attempted to listen to my concern let alone help resolve. The conversation ended by me talking to my wife, standing next to me that I would not purchase the electric vehicle that I had ordered for her from KIA.

Manuel then stated “oh well” “that’s fine”. Great Team leadership.

I have just purchased a brand new 2022 telluride from this dealership and the car is completely broken. Every single light went on and the car doesn't even start. I had to get the car towed to the dealership. The car is not even a month old and they refused to be helpful.

I have spoken to about 10 different people regarding a loaner, which is the least they can do, and now I can't even get that. They are incredibly disorganized and awful at dealing with customers. They sold us on their 'AMAZING WARRANTY', which we added additional warranty on the car yet we can't even be helped with a dead car that doesn't even start 3 weeks after purchase.

I am SO frustrated with each person who was polite to us, but very unhelpful and gave fake promises and lied to us. I need this problem resolved and…

Crain Kia in Fort Smith, Arkansas has had my 2018 Kia Soul for over 3 months now waiting to get a new engine installed. It is still under warranty. I call and do not receive return calls with the status of my vehicle. They told me that they did not have any loaner vehicles for me to use. It has been so frustrating to deal with this dealership with my problems. I need my vehicle. I have a grandson that I am having to get to school daily. I work daily and he has a job that he has to get to as well. I need results as soon as possible please. It is very frustrating to leave message after message and get no results or return calls...

Paula Snow P.O. Box 87 Cedarville, AR 72932

Phone 479-752-7332

Poor service... after a $902 bill I am still having mechanical issues with my vehicle.

Reimbursement from Kia for a rental on my recall as my contract stated.

I called on October 3 to make a payment and talk to kia about getting a defferment the first rep told me I qualified for 2 and after the payment went through I could call back and they could process them. I called vack and the lady was so rude did not want to honor the notes and refused to get me a supervisor worst experience ever.

I plan on taking this to the top kia needs to honor what they tell you and I had been sick with covid. nice and expect the same.

file number = 18660145

2012 Kia Sportage

Good day,

My name is Robert Gallo, I am very disappointed on how your representative Joseph deals with customers. I would imagine that he would have the courtesy to call back as promised. I have left over 10 messages and no return call… very unprofessional to see a dealer like Kia have staff member like this. The gentleman said he would look into my case and maybe he could compensate something. Thank you..

Hello my name is Jacqueline Green my phone number is 773-431-2763 On October 12th I took my car for repairs at the Kia location of 4220 Fredericksburg Rd. 00 for service fee. Once he completed the so call test, he told me that the only thing I needed was a new battery and a oil change.

I told him that I recently got a oil change within a couple months and that I noticed that my sticker was removed from the car. I took the car to Walmart to get new battery. On November 3 Rd I noticed my car running and cutting off like before.

I thought it was the battery and was informed that it was the crank shaft sensor. I called Kia complaints dept on November 9th and told them what happened and was told that my car is still under warranty. 00 for labor.

00 for the amount of money I am out. 00 Kia…

My 2013 Kia optima caught fire while I sitting idle in the vehicle in a parking lot outside of an establishment in May of 2021. I started my vehicle, and was finishing up a phone call when I noticed smoke coming from my hood.

When I opened the hood to investigate flames shot up from my engine. I called 911 and fortunately the fire department was close and we're able to put out the fire quickly and no one was hurt. If it hadn't been for the phone conversation keeping my attention, I would have taken off normally and the outcome could of been seriously different.

I'm not sure what happens when you are actively driving a car that engulfs in flames but I imagine it's not pretty. There was a open recall on my car for a low pressure fuel tube malfunction that was thought to cause fires.

The…

I purchased my first car , Kia, I have had it about 1 1/2 years. I have taken my 2015 to three different garages including a Kia garage AND no one can figure it out. It starts good but can't let it get warm much because when driving it will start to sputter then shuts off when driving.

This is very dangerous to me. I would greatly appreciate it if you could help me out. Thank you Kacey Moore.

I received a recall notice in the mail a month ago on my 2014 Kia Optima. I had dropped off the car to the Kia dealership located at 3626 Northlake Blvd, Palm Beach Gardens, FL. It has now been three weeks and no communication as to the status of the car.

I am incurring expenses for rental cars and Uber cost. This is unacceptable merely because there is no communication and the wait time is causing additional expenses on my part with no reimbursement. If I do not get a response from the dealership by first of next week, I will have no other recourse other than to go to the News to have them do an interview on the dealership.

My attorney is also on standby.

I leased Kia seltos 2021. I want to get out of this lease right away. Please I request someone to please get in touch with me to resolve this issue.

i bought a part from (KIA LYDENBURG MPUMALANGA) and they gave me the wrong part, i went to another place and got the wright part, so i went back to kia lydenburg for a REFUND and was told that i must wait 2 DAYS maybe 7 DAYS for my refund WTF.

when i purchased to part i had to pay IMMEDIATELY, not 7 days later. why must i wait 7 days for my MONEY but when i buy parts, i have to pay IMMEDIATELY that makes no sense to me.

The service provided by Nivan babaji is worst. I would suggest to go with some other dealer or car company that coming to them. They will make sure to make your life miserable from the day you book the car to every time you take it for service.

First, they will force you to purchase extended warranty, accessories and insurance from them only. If you say no then they will deny the delivery of car saying its company policy and we can't give you car. JUST TO LET YOU ALL KNOW KIA MOTORS DOSN'T SAY SO, ITS NIVAN BALAJI POLICY.

The service center is worst than their sales office. you have no clue when the car will be delivered. They will keep on increasing the time of delivery. On top of it, they will damage your car physically or its paint.

Also, they have a team of calling associates who…

Terrible Terrible not sure why three locations have had bad in customer service, service u have two Kia cars & was looking to purchase that new Sorento X line I have problems damage to the car, flat tire service department could not fix where Walmart tire department fixed it right away,no return phone lots of lies car washing smeared 1000.00 worth of tires they put them on dirty your three stores Peak kia Arapahoe kia,104th Kia we have experienced poor services seem like the company needs retraining VERY UN HAPPY

I purchased on August 30, 2021, a 2022 Kia Sportage from Boucher Kia in Racine, Wisconsin, for which I paid cash. ) He said it did have them. When I got the vehicle home and my husband was looking it over, he pointed out that it did NOT have mud guards.

" I did not feel this was a satisfactory explanation for why I was deceived. I have been trying since August 31 to reach Kia Customer Service, and I do have a case number and case manager assigned to me but no one has ever contacted me, though I have called every few days since then and been promised that someone would contact me.

It is now October 20, 2021.

I have left 3 messages for both the General manager and Finance Officer to call me regarding issues I have with our sales agreement. After rushing thru the "signing process", and receiving the signed papers in the mail (approx. 1 to 2 weeks after the sale), I have noticed several items I have questions about and can not get anyone to call me back.

We purchased our daughter a 2015 Kia Soul when she started college because we thought they were dependable vehicles with a big warranty but we are finding out the opposite is true! We actually own two souls. The other is a 2021 I bought fir my wife.

My daughters car somehow burned up all the oil on a short day trip of 150 miles and the engine blew. After the expense of towing it over 100 miles we are finding that you guys want warranty crap!! The car has 70000 miles on it and we have service records proving the oil was changed regularly and very well taken care of.

I can’t understand why this would not be warrantied or at the very least prorated some. I can promise this! We will sell both these cars and buy other brands if this is not handeled better and I will tell all the people I know…

I was told I would be reimbursed for a rental car due to my 2015 Kia Sportage motor replaced for 3 weeks from Bob Johnson Dorschel Kia in Henrietta,N.Y. I have contacted NY consumer Affairs of NY and also in the process of the Attorney Generals Office of NYS. All I want is my reimbursement of $1,764.00 for a car rental for 3 weeks which caused a hardship for me and have heart medical issues at this time.

I had the worst customer service of my life when i took my 2014 kia sportage into kia of huntington beach for a recall of emission control canister. i brought it in 9/29/21 and when i went to pick up my car that day, i was told my keys were lost. we spent the next 30-45 minutes trying to find the keys. luckily i had a spare key. service rep just said he was sorry and new key fob would be there within 2 days and he would call me to have new keys made. if i had not had a spare key, what would they have done?.

after 6 days with no call to me i called them to find out about key. i was told key was in and we set an appointment for the following day at 10 am.

the service guy came to me about 30 minutes later and said the key is not here and should arrive around 12 and would i like to wait. i…

hello,

I took my car on Saturday for Service. (2016Kia Soul) I receive a letter to take my car to reset something in the engine or a sensor, but when we left we notice the car acting weird and a noise. Thank God we didn't take the freeway , because they left my hood open and I even notice some scratches in my globe compartment , that my car didn't have. I know my car is not a new car ,but still. The kids out side don't even know how to move the cars. This two kids one with short curly hair and the other skinny with glasses driving the cars like if they were toys. Get more professional people please and The mechanics to be more careful after they return the cars. Horrible Experience!!!!!!!!

I had a issue with my engine and looked up online and found out that there was a recall. I did not know about it because of my address being messed up with their account. Whomever updated my address only updated half of it.

Called Kia they told me bring it in it would be fixed it's under the recall. Took it in I was then denied. Called other Kia dealership they told me to bring it in it be done. Denied again. Then they towed my car after I told them I was going to pay to get fixed.

Worst company ever. The number for Corporate Complaints is for roadside assistance and no one ever calls you back. I am still waiting for the corporate office to contact me.

They will not reimburse me for a car rental while my KIA 2015 SPORTAGEwas being fixed for 3 weeks at Bob Johnson Kia Rochester,NY as my contract stated. They lie to you.

Hollywood Kia customer service is the absolute worst. I been waiting over five months for a refund check. I left numerous messages and even went in person and still no refund check. The manager does not respond or return phone calls.

I've bought five Suv's from them and this is how they treat me, one of their loyal customer. Do not purchase their warranties because when you try to cancel, you will get the run around.

My name is Sharon Peters and my complaint is Hollywood Kia in Pemroke Pines FL. I traded a 2019 Telluride for a 2021 Telluride and a 2020 Sportage for a 2022 Sportage in April and May 2021. I cancelled the tire and wheel warranty on both the old Suv's in April and May 2021.

After many many calls and visits to Hollywood Kia, I finally received the refund check for the 2019 Telluride two week ago. I'm still waiting for the refund check for the 2020 Sportage. Again, I've called the dealership numerous times and left messages for the finance manager Mitchell and JC to call me and they do not call or respond to my calls about my refuund and I'm feed up with this dealership and how they treat their customers.

i've bought five vehicles with Hollywood Kia and this will probably be my last.…

Highly dissatisfied with the customer call service representatives all 6 that I was transferred to in one call. I’ve had an issue for the past month in regard to an overpayment on my lease account. Waiting for reimbursement has been a nightmare.

Never have I expected such poor service from kia! It’s been over a month and still no reimbursement check in the mail. Representative are no help they don’t even indicate third party info for my daughter who is the one that made the payment!

I have been disrupted at work on three way calls to validate my permission for her to discuss the overpayment issue. Nothing gets resolved!!! Just get transferred to another incompetent phone representative. I need my over payment refund now!!! Does this have to be taken to court?!?!?!?

Michael Kia of Groton, CT “repaired” my front right light a few months ago. Little did I know, they caused a fire hazard and it was slowly catching fire the whole time. Had it second checked by a private mechanic after it went out on 19SEP21 and was informed that I had a fire hazard on my car. Great time!

On July 21 2021 I put down a deposit on a 2022 Kia Soul from Capital Kia in Columbus Ohio. I live in Cincinnati Ohio so I arranged to pick it up at 9am with Tayte that Saturday the 24th.

I got there for my appointment and Tayte was not in so another salesman was brought to me. After some confusion and a wait I was told that the car I put a deposit on was sold on the 23rd.

They tried giving me a different Kia but I said no I wanted the specific car I had purchased. After managers met in the office for awhile they were able to locate a car from a nearby dealership and brought it in for me.

There was more difficulties with the price, as a price had already been agreed upon before I got there and we had to negotiate to get the agreed price. I arranged and paid to have my plates transferred…

I have a white 2014 Kia Sorento and the paint is chipping off all way around my windshield.

I’ve never felt so bad after leaving a dealership. The service department we’re so arrogant. I was trying to fix and issues they became rude and argumentative. I do not appreciate the ladies that were represented KIA today

Case #14350833 I owna 2018 Sportage with approximately 35,000 miles on it. My air conditioner is not working. According to 2 KIA service departments I need a 97128D1000R resistor. That part number is out off KIA stock but Hyundai has it in stock.

Same number and according to Hyundai will work exactly the same as the one ZKia Is out of stock on but as ridiculous as it sounds I can't get L KIA service to use it and Hyundai can't put it in either because it voids the Kia warranty. I live in Alabama but I am in Oklahoma at my daughter's home.

I can't travel with no A/C because it is too hot and humid in Alabama. Today there is no one to answer the phones. I am 77 years old and I need to go to my home but I cannot handle the heat

36. I live about a hour from the dealership so I had to have someone pick me up so my sister drove the car home. The next day I get in the car and the lights are back on and that same noise in the tires was there I called back to the Kia dealership and

they asked if I could bring the car back in on arhat Tuesday since Monday was gonna be Labor Day I said yes. I get there yesterday and tell them again that the car still have the same issues going on so they read the codes and told me the car need another wheel hub on the back this time. 00.

This is a load of bull and to top it off they act like I was annoying them by asking them questions. They ran me down to buy the car but they treat you like trash one it’s paid for.

I will be contacting the Better Business Bureau and Kia Corporate.

, I emailed the oil change receipts to Bernard and have not heard from him since I have called several times and have left messages. I had orig explained, I was bumming rides and need to know here I stand and how to move forward. Still nothing.

9-1-21 had oil change at Cumberland Kia in cookeville Tennessee like I always have for the 9 years I have owned my Sportage. Never had a problem before. Oil change on Wednesday and Thursday when my car was moved out of the basement there was an oil puddle.

I called Cumberland Kia talked to 2 ladies don’t know names. One was ok but 2nd said bring it back. It was 3 pm I had worked all day and not driving 45 miles so my husband checked it. The oil drain plug was loose to touch.

He tightened with his hand and then 3 complete turns with a wrench to tighten. It was nearly about to fall out. I called Cumberland Kia back and talked to Heather (very nice) tried to contact Suzy and Lucas. She got Suzy.

Suzy said to bring it in or they would tow it. I told her my husband fixed but oil was…

The engine in my car went out 7/1/21. Not only did Kia make me change my entire name on my car because I wasn't married when I bought it. You then proceeded to give the wrong block size. This caused the service department I'm working with to get a short block and build my entire engine from the ground up.

Since then my crankshaft had been broken, parts have been shipped late, things had to be built and ordered, and now my exhausted system isnt putting out like its supposed to. My technician literally said " I've never had this much trouble with an engine but if kia would have sent the right block size you wouldn't be having these problems.

" On top of this, because Kia sent the wrong block size I'm forced to pay over $100 or so in parts when these parts would have been included with my…

My engine light has been on for the last two months , I call they told me that I am number 7. Every time I call your number 7 , I call again today and was told I have to wait another 6weeks . I think that this is horrible , I pay my car note on time every month , I am very upset with Kia ,sorry that I got a car from ,Costumer should not be treated this way

My 2016 Kia forte LX turned off last week out of the blue while I was at a stop sign Right before my engine turned off- my dashboard lit up with check engine as well as li etc. 0L engine have Recalls due to ‘ Foreign particles getting into the OiL Pump causing failure and Engine Damage’ Kia is not assisting me in any way shape or form other than telling me that my vehicle isn't under recall even my vehicle is now inoperable due to Kia’s defective sensors and

parts I have been forced to rent a vehicle for the past week due to this terrible experience and inconvenience with my Kia vehicle The frustration and discuss with this process is a apalling

Airbag warning light on. Contacted Arnold Clark Aberdeen and Gillander Peterhead. Aberdeen would not even look at it for 6/7 weeks Peterhead was better at 3 weeks. It's a safety issue and I'm a driving instructor so can't use car for tests(DVSA rule).

As I have the option of using kia service providers or Independent providers I've used both in the past. I find myself or the independents accused of tampering with a wire and therefore invalidating my warranty resulting in a potentially expensive repair at my cost.

I believe that the wiring may have been fitted badly at build stage and as a result, over time moved around and resulted in the broken wire. Service manager says he can not present this scenario to Kia. Why is it always assumed to be the owners fault and how can Kia validate…

I had a oil light blinking ,I went to Phil Smith Kia for service. anther 5hing I told them 5he take from a red light was sluggish the sold me injection service then after they were done he said that the problem was the type of transmission t h e car had.

Crooks if you ask me the care is still sluggish on takeoff . This was done on 08/18/21

Their credit people are hounding us morning noon and night!! Our carxwas totaled 6/17 and it is now the end of august. We dont ownv th he car!! They need to call Geico!!

My motor has blown and I took it to be looked at the previous owner didn't do recall and I was told it was rejected due to this but other cars that had the recalls fixed are there still getting fixed so I'd like a response as what to do from here

Worst customer service I’ve ever experienced. I loved my car but after totaling it and Kia losing 2 $20,000 checks from my insurance company, I will never lease through them again. ” I finally got a supervisor named David and he tells me to call back and ask for him but when I do no one knows who David is.

None of these people have a personal email or a direct number and they don’t record your call log on your account so you explain the same story to 500 different reps that all say something different. No one is on the same page.

Melissa hung up on me, Destiny needs a raise and Kimberly too. Gabriel said he found the check and my account will be cleared in the next couple days and then the “supervisor” says they don’t have the check. Figure it out.

You all need to go back to training.…

Kia recalled my 2021 Sorento but has not provided any information on how long it will take to repair my car. Their customer service department is a joke. They sent a email saying they don’t have the knowledge and capability to answer any questions regarding the specifics on the recall.

My car has been sitting at a local dealership for 10 days now waiting for Kia to send them the parts to fix my car. I’ve been a Kia customer for 10 years now, owning 2 prior Sorento’s. I have lost faith in Kia totally after the manner in which they have handled this recall.

After many calls to Kia’s customer service - put on hold but never answered and multiple emails with returned responses “we’re sorry for the inconvenience “ . I can’t tell you how frustrating it is to not have my car to drive, let alone…

Just want to let you know you have lost a customer. I own a 2016 Sorento, which I purchased new from Kia of Evans (Georgia) and for the second time it is leaking water into the passenger floorboards due to a clogged drain.

The service department has no desire to expedite the repairs, the first appointment they can give me is September 28. This is unacceptable. My car is being damaged daily by a design flaw and Kia's representatives in Evans do not care.

I have reached out to a local repair service who will see my car tomorrow and who stated they will try to see if there is something that can be done to prevent the issue from reoccurring. Too bad the dealership service department didn't try that last year.

I am very disappointed, I have enjoyed my car but now it seems as if the KIA brand…

Curse me out no reason John Oliver very nasty attitude/Robert / Salesmon photos inappropriate with my friend um comfortable and he does touch john even laugh at