Kia

horrible customer service they don't seem to understand my issues cannot talk to someone in title department. received my title and bill of sale but not check for sales tax to take to dmv. cannot talk to anyone in the united states were the check is issued spent days trying to resolve this

Bought my car brand new in September 2019. My car has a problem with the right rear bearing (ball bearing). The car is now out of service (non operational).

I took the car to KIA Cyprus Service Point in Limassol (which is the service point where they executed all car services, oil changes etc since acquisition as brand new). They said that the specific spare part is out of stock and they have to order it and that this will cost ME €400 for the spare part plus labour cost (unspecified up until now).

I consider this as totally unacceptable bearing in mind that I bought the car as BRAND NEW, is now 3 years old and the running warranty is still valid.

I ask you to advise of how to resolve this issue with my car dealer who actually claims that there is NO WARRANTY. This is clearly a matter…

I’ve left messages with several people including Jeremy Flowers regarding loaner availability. NO ONE has ever gotten the back to me. Capital Kia’s service used to be excellent. WTH happened?? I canceled my appointment.

Sisters car was stolen yesterday morning. Called kia connect for their stolen vehicle recovery department and have been calling them off and on for over 24 hrs now with them stating "sorry were closed please call back during business hours 5am to 5pm pacific standard time".

Tried all other options and still no one, then called the customer service number hoping to get someone but nope. I recommend not ever buying a kia as they are easily stolen without tripping the car alarm and getting ahold of anyone to help you with the stolen vehicle recovery is a joke...

guess we have to kiss the brand new car goodbuy. If I could give negative 5 stars I would gladly do so.

I made the dreadful mistake of buying a car from Phil Long Kia in Colorado Springs sold to me under deceptive trade practices. I went in there and SPECIFICALLY told the snake that approached me that I was looking for a small vehicle that would get 30+ mpg ,and have a manual transmission, air conditioning and a decent sound system.

The conversation should have ended there by his telling me they had no such vehicle. Instead he told me that he had a manual Forte that got that kind of mileage. LIES! And it keeps making me angrier as gas prices increase.

The other ripoff was their maintenance package for which they charged me $600. I found out from TWO Finance guys at the other local Kia dealer that they charge $325 for theirs! I realize they won't do anything to make it right, but at this…

The first week in October 2021, I took my vehicle to the dealership to get my windows checked because my widows were malfunctioning. All 4 regulators were bad.

First week in February 2022 I get a call saying the regulators were in and I scheduled an appointment for the first available Saturday and it was 3/19/2022 @ 8:30am, told it’ll take 4 hours, arrived at 8am. Andrew called me at 9:18 about my cracked window then 11:58am about getting the go ahead from his manager because the warranty department was closed.

I asked if the vehicle was ready and he said they were about to get started!! How and why? How does a four hour service window turn into four hours after appointment to get started. My Kia experience is so disappointing and I explained it all to Andrew.

I feel they should’ve…

I took my car for an oil change and was 1st told that the full synthetic oil change prices had changed and what I thought I was given was not the case and not full synthetic changes, this did not set well, speaking with service manager he said that he would honor coupon I had from online, he came out later and recommended brake services for my car and

I told him I would bring it back. When I was being cashed out the service person gave me a different price and when I told him it was not right he got rude and told me that was not his problem to take it up with service manager.

I then said you guys will never touch this car and he got nasty and when he gave me my receipt he almost stuck the paper under my noise and I informed him not to that and I would not tolerate that and he got mad and…

My check engine light came on. I made an appointment and took my car to laurel Kia. The gentleman said, that my cat “might” be under warranty since it’s at 34,000 miles. I dropped my car off at 830am. My appointment was at 930.

I called at 1130 (2 hours later) and was told that the car was still on the diagnostic machine. That stuff like this takes time. I already knew what was wrong with the car but they couldn’t seem to tel me.

Both gentlemen repeatedly said that they had no idea what was wrong. And they need to take the engine apart to figure it out! REALLY!!!! For a cam shaft /crank shaft! Again I know nothing about cars but that sound ludicrous and just a lot!

They also said that they had to do this because Kia would end up charging me if I didn’t leave my car with them. Because…

Greetings from Cyprus

I am a customer of KIA Cyprus and owner of KIA Soul with ID number KNAJP816VJ7629581 bought as brand new in September 2019.

My car has a problem with the right rear bearing (ball bearing). The car is now out of service (non operational).

I took the car to KIA Cyprus Service Point in Limassol (which is the service point where they executed all car services, oil changes etc since acquisition as brand new). They said that the specific spare part is out of stock and they have to order it and that this will cost ME €400 for the spare part plus labour cost (unspecified up until now).

I consider this as totally unacceptable bearing in mind that I bought the car as BRAND NEW, is now 3 years old and the running warranty is still valid.

I ask you to advise of how to…

i there i have brand new 2021 kia forte ex+. i have an incident after 4 month and the car total loss and car airbags does not open and got several injuries my life is save bcs i wear car seat belt. according to my opinion this car is made with very cheap material

The price gouging seems excessive. As a corporate office allowing the franchises to run off business by pricing vehicles a 1/4 of their cost over msrp seems so excessive. If companies would do that with milk or bread it would be considered criminal. Seems fairly close.

In June 2021, I bought out my lease on a 2018 Kia Soul EV (electric).

KMF improperly collected more than $860 tax (in NJ which has prohibited tax on electric vehicles since 2005). I only discovered this when re-titling my car as they didn't handle that correctly either though they were paid to. Despite weekly calls, dozens of hours of my time, jumping hoops to submit written claims, and tax exempt forms (repeatedly I might add as they couldn't locate them) I am still without any resolution.

December 10, 2021 KMF indicated a refund was approved but as of my last call yesterday (March 10, 2022) the check is MIA again, somehow, and there is zero accountability or indication they ever intend to address this error.

Sadly, my dealer Fette Kia in Clifton, NJ also is no help.

Run, do not walk…

My car was serviced at Kia I picked my vehicle up January 29th. My total cost was $453. When I brought my vehicle in I asked for the complete service that comes with the oil change, tire rotation, etc. A couple weeks after I noticed my vehicle making an extremely loud noise when Hitting the brakes.

I returned my vehicle to Kia and told I'm in need of brakes and rotors.

However you brakes go bad before the rotors. I too stated to them why wasn't this recommended to me when my vehicle was just there. Now I'm being told my tires wasn't never rotated when they should of been. I feel they failed to find the problem before it became worse.

Took my car into be checked by mechanic. Had P1326 CODE. ( at teh same time as another KIA was in for the same issue. I was told by my private mechanic KIA would have to diagnose. Took it to the KIA dealer( H and H Kia). They blew me off.

Said It is not under the Recall. ( It IS) Called Kia Company Friday 3/4/22 They told me to make an appointment with KIA Dealer again. WORSE this time they would not even put it on for diagnosis, as they were intending to just a few days prior. Called KIOA Company AGAIN.

This time I get the run around , they don't know what to tell me. Pretty much hung up on me,.

I bought a 2019 Kia Sorento with only 35,000 miles on it. The car broke down after less then 2 months of use and it had nothing to do with anything that I did. I went out to start it one morning and it simply would not start. It has since been towed to the dealer and been sitting in their lot for over two months now and it is still not fixed. The day my car quit working, my brother was taken to a hospital with a massive heart attack and he ended up dying. Because my car would not start, I was unable to get to the hospital to see him before he passed away and that is something you can't fix and should not have happened. I will never get that moment back and it was all verbose I decided to buy a new "reliable" car.

The mechanic said they don't know when the car will be fixed, and that he is…

No proper mechanism on tracking our booking on kia vehicles, if we call customer care they says some one from team call in 24 to 48 hr, but there won't be any reply, no reply for emails, worst customer service I asked is there any vehicle tagged on my booking I'd B202209752, Carens Luxury plus Model from Vihaan Kia Kukatpally, I have doubt they might have assigned my vehicle to some one else. If ask customer care no response at all, worst experience I have with kia no transperant on vehicle booking

I made a appointment a few weeks in advance an explain what problem was an would be waiting for it. The heater on driver side has stopped working. I get there an wait a few minutes however they were busy an looked short handed.

The advisor told me the techs were several hours behind an wouldn’t get to it for several hours . I said I need pick up Granddaughter and school . He said it wouldn’t be ready in time an so I said I will leave then.

He informed me to make a appointment an leave for whole day. If I had a 10:15 appointment and not gonna even look at til afternoon then what is the reason for appt and they should of told me that two ago when made it.

i brought my car in to kia 2 weeks ago because the heat wasn’t working . They claimed their mechanics couldn’t figure it out and they contacted kia corporate to further investigate but every time i call them to find out what they are planning on doing about it i either get out on hold or told they still don’t know .

This is completely unacceptable that it’s taking this long . it’s kia in norwood ma

After receiving my paperwork (2 weeks after I bought a 2022 Sportage), I found that the financial officer had forged our signature and initials on several documents. Please call me for details. 386-935-2205

I waited for a month for an appointment with Kia of Riverside Service Department. My appointment was scheduled for Thursday February 17, 2022 at 1030 am. I work full time and made arrangements to drop off my car at 5pm on Wednesday evening.

When I showed up one of the service men came out and explained to me that they are really backed up and my car would not even be looked at until the next week. I explained that I made an appointment a month ago and that I already left work early today, why wasn't I notified.

He explained he was just trying to give me a heads up that I may want to bring my car back and offered Monday and said he would make sure it was looked at. My emergency AEB system needs servicing.

There is a light that stays on all the time and I would like to get this fixed. I…

My 2015 Kia Optima paint is peeling off I took it to Auto repair shops that stated the factory paint that is still on the car was a bad paint jod.

99 + tax, when this was done by the service provider, this is my second kia and i will not be buying another one if this is what kias customer service is about, causing the problem.

Can't get oil change unless it's 2 weeks ahead of time Service department always says it booked up, Service department is real bad

I walked in to Kia of Kenner around 5pm tonight and told the lady at the front desk I was there to leave a car for Recalls. She pointed to the parts desk and told me to go see the girl at the desk.

The girl was on the phone. I stood there for a few minutes and the guy in the booth next to her asked what I was there for. I said I was leaving a car with them. He said " are you picking up or dropping off"?

I said "I am leaving a car with ya'll for recalls". He said "I think you need to go over there" (pointing across the room). I said "the lady at the front told me to go to this girl (on the phone).

A few minutes later she got off the phone and asked what I was there for. I said "I am leaving a car for recalls". " I said "no, leaving a CAR" (loudly so…

I walked in to Kia of Kenner around 5pm tonight and told the lady at the front desk I was there to leave a car for Recalls. She pointed to the parts desk where a girl was sitting and said to go see her.

The girl was on the phone. I stood there for a few minutes and the guy in the booth next to her asked what I was there for. I said I was leaving a car with them. He said " are you picking up or dropping off"?

I said "I am leaving a car with ya'll for recalls". He said "I think you need to go over there" (pointing across the room). I said "the lady at the front told me to go to this girl (on the phone).

A few minutes later she got off the phone and asked what I was there for. I said "I am leaving a car for recalls". She replied, "Are you picking up or dropping off" (same as the other guy…

Good afternoon. I want to file a complain concerning a KIa sorento I purchased 6 yrs. ago. Unfortunetly my dashboard is all cracked without no reason. My car is basically new and I don't see why it is horribly cracked and it's also starting to crack on the glove compartment.

I really need help because it is impossible that has happened to my new vehicle unless that's a recall.. I hope for a quick response

They seem to have a policy of ignoring potential customers. I’ve been ignored by a salesman, a manager, and customer service and Kia on Twitter now.

I’ve had an ongoing powertrain problem with my Kia 2015 Soul for the last year I have taken my car to my local dealership Ed Voyles Kia in Chamblee Georgia only for them to have me return my car every thousand miles. They are dragging their feet as my car approaches the hundred thousand mark and out of warranty.

Hello my name is Monica Carter. On November 22, 2021, my car 2015 Kia Optima was towed to Langdale KIA in Valdosta, GA. service department and is still there. I have not received a phone call regarding the vehicles pending completion of service.

I have visited the service station and made numerous phone calls to only be told that it the car is in line to be fixed without anyone having even looked at the vehicle to tell me what the diagnosis of the problem. I feel like they are giving me the run around and this is very poor service.

I would like assistance in getting my vehicle fixed or at least a loaner vehicle until it is fixed. KIA has awesome products because that car has never given me any problems until last year when it was paid off.

However I feel that the service is awful at…

To whom it may concern:

On Wednesday, January 5, 2022, I went to the Kia Dealership on 100A Federal Road in Danbury, CT, to get an oil change and to have my tires rotated on my 2020 Kia Sportage. When I left, I noticed that they gave me someone else’s invoice. The work that was done was correct on the invoice, however, the name, make, color and vin # of my vehicle were different. I turned around and went back and I spoke to the Service Advisor. He asked for my email address, which I gave him (pvlps@aol.com) and my cell # (203-241-1347). He stated he would email me the correct invoice on this day or the next day, which was Thursday, January 6th. When I didn’t receive it on January 6th, I called them back and an answering machine came on for me to leave a message, which I did. I never…

I have been trying for about 2 months to resolve an issue of getting my car reunited to me. My 2014 Kia Sorento broke down in Utah due to a faulty engine. It took so long to receive a new engine that was car was ready to pick up in December. I live in Gold Bar WA, which is about 1700 miles one way. I am unable to pick up my car due to the winter weather conditions and the basic fact that Kia SHOULD reunite my car to me as it is their fault the engine was faulty to begin with.

I have called about 8 times trying to resolve this and I NEVER get a flipping call back, EVER! I called again today and requested to speak to the Escalated Case Manager. And of course she was busy and heaven forbid customer service give me the Case manager's direct phone number, extension or email.

I am so…

Unbelievable incompetence! I purchased my car off-lease on October 14, 2021. TOday, January 10, 2022 I still do not the title to my car: Kia does.

I bought a Kia Seltos 2021. This is my third vehicle from the same dealer. I noticed from the time I got my first to the third vehicle is, that they give a lot of false information and they waste a lot your valuable time.

I schedule and appointment for detail three times just for them to tell me, detail does not not have enough trims or not available and to keep rescheduling it. Well I just had it with Valley Kia of Fontana. They would never get my business again.

Complaint about poor service in UAE Abu Dhabi kia dealership

Dear Kia Headquarter,

regarding Kia dealership in united arab emirates in Abu Dhabi

date of incident 07/01/2022 Full description:

The service at the service station is really bad. I waited over an hour to pick up my car, which should take around 10 min, it's been 2 year and still the service has not changed. I will sell my car because of the service.

In future I will not buy a Kia/Hyundai just so that I don't need to use this service Centre

you can check google review on "Kia Service Center - Abu Dhabi - Mussafah " its really bad please fix this issue, its real affecting the brand reputation

i was planning to buy new car from kia but now i will chose Toyota because of there outstanding customer service please fix this…

My air conditioning recently broke in July 2021, I took it to Kia on the Boulevard in Philadelphia PA, and they said it just needed a charge, they charged it and I picked it up, it still didn't work, I brought it back and they told me I needed a new compressor, so after them having my car another week, I picked it up, but

as I was driving if home, I realized only cold air came out of the 3rd vent, ventsc1,2 and 4 blew warm air. I had to wait a week to bring if back, but after I did, they called again and said it was fixed this time, it was a problem with their machine, I picked it up, and

on my way home again I noticed the 3rd vent blowing cold and ventsc1,2, and 4 blowing cooler this time but definitely not cold. This time I had to wait a couple of weeks to take it back, but I got it…

called road side assistance and it was stormy winter waited 4 to 5 hours and the vehicle was towed to the nearest kia dealership. After 5 days got a call from the dealership which my car was brought and they said i need to wait for 2 weeks before it gonna get checked.

it was winter I was home for 7 days I missed worked for some days and lost my evening job because I could go there and work. I cried to him explaining my situation. The next day I called in koa canada to follow up on my car and they said they dont have the report that it was brought to the dealership on which I purchased my vehicle.

got a recall and i nobody even told me about it. I bought a brand new car to make my life convinient and worked so hard to pay for my car payment but it not worth it. I AM DEVASTATED with how…

The service rep was uninformed and rude, she disconnected the call after i asked for further explanation of my situation and calmly expressed my disgust in Kia vehicles, she should not work in customer service with such an attitude and behavior with a customer who did not raise their vouce , cuss, or be disrespectful.

6/28/21 – Car broke down – called Kia 7/1/21 – Car towed to Kia for diagnostic tests. Assessed and engine replaced – under warranty. 09. 7/16/21 – Received car. 7/17/21 – Called Kia to report engine running oddly. Was told it was fine and to bring it back after being driven 6000 miles.

7/19/21 – Replaced gas cap as recommended. 9/29/21 – Brought car to Kia for check up, as instructed, having driven 6000 miles. 30. Sill having intermittent loss of power. 12/8/21 – Check engine light on. Returned to Kia for diagnostic.

I explained about intermittent loss of power. 96. Technician drove and did not feel loss of power. I asked if they drove…

My account has been paid off since September of 2021 there’s an outstanding balance that needs to be paid to me from Kia and nothing has been done about it yet I’ve tried called multiple times and sent emails and nothing is being done very poor service I’m very unsatisfied

My 2020 Kia Soul had a recall in July 2021. I spent 61 days without my car. I want to get reimbursed for my car payments when I was without my car. I have already filed numerous complaints with Kia corporate.

For awhile they were answering our calls but now when I call they tell me to leave a voice mail but no one ever calls me back. I do not want to call a lawyer about this but if I have to I will.

I have the number they gave me to refer to it is 14322691. Thank you for your attention. Bill and Wanda Aitken 4813 Eastwind Drive Granite City Illinois 62040 1-618-802-4866

I Pray For My Car Back I Can't Afford This I'll Never Buy Another Kia

My complaint is having no auto start on key bob. 2020 Telluride, EX. This app is slow and I never thought I have no auto start on this vehicle. Kia needs to supply upgrade to the 2020 models. U put it in the 2021.

I have read numerous complaints about this. I feel the salesman’s was not upfront on this issue. May have bought Buick Enclave in lieu of Kia. V/r Gene Shellenberger

Was having issues with my cars temperature gage going all the way to as hot as it can get while parked. Heat and air not blowing unless the car was in motion. Took the under warranty still Kia Sorento in to the dealership where they had it for days and said it was all fixed. Well it wasn’t.

Took it back and now they state there is a blown head gasket and that unfortunately they would have to keep My car at least a month. No Loaner vehicles available and sorry. So a month comes and I receive a call, it’s all fixed. New engine rebuilt.

Had the car 36 hours and while driving on the highway to work the car starts acting up, makes horrible noise and dies. Call Kia towing tell them the situation. 00 dollar towing fee. Call them today to find out what is wrong now and am notified that Kias…

Delaying the vehicle from near about 50 days on the issue of gear box and after so long still not getting the delivery time of my vehicle and consistently getting harassed by kia motors and lohia kia service specially by mr. ankit jain and mr trilok. HR10AK4078

I left my car for service at Downtown Kia on Saturday morning around 7:30am. I received a text letting me know what was wrong and if they had the part to fix it around. They also told me how much it would be and I authorize for them to do the work.

I received another text telling me the technician would not have my car ready until Monday so the work could be done right and and asked me would that be ok. I agreed, because I wanted the job to be done right.

I had to call them because no one followed up with me on Monday. I When I called around 12:30 I was told the technician was at lunch and they would have him call me back. I waited for 2hrs and I called back, because again No One, called me.

This time I was told the technician was not in today and that someone will call me on Tuesday…

I’m a second time ‘Kia lemon vehicle’ purchaser and I have filed a case with the Better Business Bureau. Both vehicles I purchased classify as lemon vehicles because they both came with manufacturing defects that affected my safety. I currently own a 2018 Kia Stinger that has a malfunctioning audio system and is now automatically shutting off while in drive mode.

This is the 2nd Kia vehicle that has shut off on me in the middle of traffic, causing a terribly dangerous situation. I have been to the Kia Cumming, GA dealership on 3 separate occasions to address my audio system issue.

To be driving a $36,000 vehicle with less than 50k miles and be frightened that my car will shut off in the middle of the highway, AND have to listen to audio system static for every 10-15 seconds FOR 8-MONTHS,…

We were lied to or as they would say they just weren't completely honest. They knew they should not allow us to drive the Sorrento sitting on the lot when we came in, the one we wanted and had driven had been sold but instead of being HONEST with us and

telling us that one was sold, they kept us from driving and seeing what was missing in the one sitting in the exact same spot when we returned the next day!! This car was the same price but DOES NOT have all the same bells and whistles!!!!!

The salesman was not there and I'm sure they called him, to tell him the situation so he would go along with what was going to happen. Guess What he told me he SOLD the care we drove when I asked him on Friday.

This car does not have the same upholstery, the tail gate is not automatic, and the mileage is…

We were sold a cheaper car than we had driven the day before & NOT told that the car we drove had been sold. The management kept us from driving the wrong car during the payment process and seated us as far away from the management team & car lot as possible so they could keep us from knowing they were selling us a different vehicle. It was the same price but DOES NOT have all the bells & whistles as the one they sold that we drove.

I am a U.S. Disabled and Retired Veteran. I purchased a KNDEU2AAAXM7095659. I had a recall and it was not completed. The service i received was very disrespectful to me, i hated that service very disrespectful. Forced Veteran to take the electric vehicle instead of my requested gas vehicle. The vehicle was not clean it was nasty so , I had to request that it be cleaned. I sat waiting in the Dealership for over 6 hours when the recall was to take 30 to 45 minutes in accordance to Kia and the recall letter dated December 7, 2021. Veteran needs his vehicle repaired and returned to me ASAP.

RUFUS J. HOUSTON U.S. G/W VETERAN !!!

KIA Dealership (Wilson KIA) in Flowood Ms. has my NEW car OF 17,000 MILES and can't even look at for 3 weeks ! They claim to have no loaner vehicles which I AM ENTITLED according to my VERY EXPENSIVE WARRANTY !

They claim to be going thru ownership changes. This is causing me great distress due to my home has two people who work and one of them needs her car !!!! I would bet that THEY DO have loaners but those vehicles are being used by employees.

That car is our lifeblood. At the very least they can move monthly payments around so I can afford to rent a car ! No one is being helpful.