Kia

Just don't buy a Soul. It's an oil drinking catalytic converter destroying car

On March 15 2023 I took my 2018 Cadenza to This dealership and had my front brakes replaced. 00. When I picked up my automobile and left the dealership, I applied my brakes and a thumping sound came from the front driver side wheel.

I immediately drove back to the dealer and waited another 30 minutes. The tech who worked on my car stated he bent something in the internal wheel and I should be ok. That was concerning hearing he bent something. Days later the problem started again.

I took the car back after a few weeks and explained the situation. The person in service department stated I had to pay to check the issue. I decided that was not going to happen and drove out of the dealership lot.

Weeks later my wife complained it was something I should get checked and could be damaging the…

Good evening My name is Fenton Pope and we purchased 2 New Tellurides in 3 years from DEAN MCCRARY 603 Broadway drive Hattiesburg Ms. Bought a 2020 and a 2023 Telluride had not one minute of trouble out of either one of them.

When we bought the 2023 a sale person let a person get away with not getting the key back from him, and didn't tell us about it until we had bought the 2023 model. They assured us that they would order us a key.

We didn't have the spare key for the 2020 with us when we bought the 2023 but told them that we bring it to them within two days and we did bring it to them the next day. All this took place in January 2023 and six months later here in June 2023 they are still giving us the run-around they claimed in the beginning it would be in within Two to Three weeks we…

I've been on hold for a hour and 45 minutes and still no answering I have a case file and cant talk to no one about it beause you dont answer the phone

I financed a 2019 Kia Forte GT Line. The car was stolen and damaged. A police report was made and it has been retrieved as stolen recovery. 47. Kia Motors did not offer to help pay for anything.

I'm very disappointed at kia they are the worst company to buy a car they're not what people think they are my car been there for 3 months and they refuse to fix my car I wouldn't recommend any one to buy a car from any kia dealership they lay above everything kia customer service is the worst there is don't buy a car from kia

Car ignition theft. Parts not in for 4 months. What to do with car? It has been stolen twice and vandalize kia 201 Optima

I have been having issues with my Kia K5 gas door that seems to stay locked when trying to fuel up, took it to this dealership, for some help on this problems seeing that if I cannot open the gas door how can I fuel up, upon entering the dealership, they where not welcoming at all, when i explained my issue, the Manager states that they can force the door open but I would have to sign a waiver form stating that any damages that may occur they are not responsible for, I was just stunned at what I was hearing, like what happen to my warranty, they said in not the best of ways that was not there problem, I could not believe what I was hearing let alone how I was treated as a customer.

I left immediately, then called the actual dealership where I purchase this car at King Kia in gather burg…

My LED daytime lights have not worked for months. I am still under the 60,000 mile warranty. I have been to two KIA dealerships. Neither one knows how to fix the lights. Sad to say, I enjoy the car but would never buy another.

I finally got my car in 5/5/24 after complaint of transmission issues since October 2022. I picked my car up yeaterday 5/23/23 and they had to replace the transmission. They were supposed to check why my anti traction, forward collision, check engine and other lights randomly came on and my car would brake in the middle of the road as well as my ROM’s going crazy and my LCD screen going black.

They told me they couldn’t duplicate it. And there was a reset button to the screen. 2 hours after having my car back the lights came on and my car was braking in the middle of a very busy road I almost got rear ended, it wouldn’t stop doing it I took pictures of the lights again.

Also my car is push button start and keeps cranking and won’t start intermittently. I have gone back and forth with…

I took my car to DBA Major Kia of Sussex 20 Hampton House Road Newton New Jersey for maintenance and guess what they forgot to put all the oil in my car but charged me for 6 quarts of oil . I had to get my car towed to Greenway Kia East 8701 E Colonial Drive Orlando Florida and they told me it was human error meaning the other dealership forgot to put all the oil in my car Sportage 2023 so my rating is 0

To whom it may concern

I can't even begin to describe how disappointed I am with the quality of the service I received during my last appointment today (5/19/2023). After leaving the parking lot, I expected a smooth ride, free of noise, but after spending nearly 1400 dollars on it, I hear exactly the same problem as when I dropped it off. This car has been in your dealer's showroom before, so I have spent a lot of money there and wasn't expecting to find it in such good condition. When I brought the car in, it was making the same or worse noise. The car is making a noise like there is loose springs or something, I brought it to your location saying the car is making that noise and told you I thought it needed struts due to what I heard from another mechanic. It was your job to tell me…

I have attempted to get through to customer service for an entire week and have only received one call back and the agent put me on hold again for 45 minutes and was never able to get my problem resolved.

My 2017 Kia Sportage had been using to much oil so I wanted to get it checked before my warranty expired so I called my local kia to see when I could bring it they said drop it off & it would take a week because they are behind. We rented a car and called back after a week & she said 2 weeks so I had to rent the car again & called back to be told it would be 4 weeks before it could be in diagnostic they told me I couldn't get a loaner until it was tested & approved so

I've spent over 1,100 dollars on rentals so I have a way to take my Granddaughters to school. I Love my Sportage & have always had a positive experience with kia but this is taking way to long. When I ask to many questions the girl gets a attitude and I've been very nice I Judy can't afford to keep renting cars.

I need…

I took my car to get a routine oil change and service in November of 2022. Got my car back and didn't drive it for over a month, the day I drover it for the first time in over a month the engine light comes on and the car goes into limp mode.

Turns out the dealership I bought it from screwed up big time on the oil change and ruined the car. Been dealing with KIA nonstop since January and have received no information or anything with regards to how this is going to be rectified.

I have spent days being on hold for more than an hour with no answer. This has been an absolute nightmare for me financially and emotionally. Make sme seriously never want to buy a KIA or deal with them ever again.

My Kia K900 needed AAA to start the car. I drove to Bridgewater Kia for repairs. They said I needed an alternator, but they have no K900 qualified mechanic to install it. I took my car to Gateway Kia and was told that they couldn’t do the repairs either because they also had no qualified mechanic.

Now my car is parked at my home, unable to start, waiting for Sansone Kia to take my car in on 05/ 25/ @ 8am for service.

Also received nasty message from Bridgewater Kia which I am enclosing.

I have called them 3 separate days and waited for them to answer for 2 hours.

2022 leased Kia Sportage stolen because of Tic Toc Challenge. Now paying for a lease that can't be used until the parts come in.

First told one week now it's been about 6 weeks. Company won't do anything about it. I still need to pay the lease and they won't let me turn it in. WILL NEVER LEASE OR BUY FROM THIS COMPANY AGAIN.

For the last 7 months, my aunts Kia Soul has been in the shop, BROKEN, for the 2nd time......7 MONTHS! I call EVERY WEEK about updates....the only response I ever get is that it's been escalated and someone should reach out in 5-7 business days. That NEVER happens. This has been the WORST Customer Service experience EVER!! GLAD i don't drive a KIA!!!

925.257.3156

i only have had this car about year . this car has been given problem for last six month I took to kia dealer ship the y could not getting diagnosed on it to tell what problem . there computer is flashing every thing , want go in gear at all .

I set an appointment with the service department over a week ago about a recall on wiring for my Kia. They set me up with a appointment for may 5th At 1:30 PM. I started calling texting and chatting with Kia 2 days ago but no one has bothered to reply from email, phone call,text message or even chat feature When I called the number went to messages All the time out of 5 or 6 different calls.

When I finally did get someone on the phone she told me she was in the sales department and would send them a message for them to call me back or message me back or get back to me. I specifically called yesterday so many times I was on the phone literally half the day never getting through.

I texted them and chatted to them that if I did not hear from them today I wouldn't be showing up for the…

I set an appointment with the service department over a week ago about a recall on wiring for my Kia. They set me up with a appointment for may 4th At 1:30 PM. I started calling texting and chatting with Kia 2 days ago but no one has bothered to reply from email, phone call,text message or even chat feature When I called the number went to messages All the time out of 5 or 6 different calls.

When I finally did get someone on the phone she told me she was in the sales department and would send them a message for them to call me back or message me back or get back to me. I specifically called yesterday so many times I was on the phone literally half the day never getting through.

I texted them and chatted to them that if I did not hear from them today I wouldn't be showing up for the…

I have a 2019 Kia Sportage. This is my 3rd Kia, and my last! My door handle broke and fell off my car. I called the 3rd week in March to order the part. After 3 weeks and not receiving a call to let know if the part was in, I called and then was told they would have to send it off to be painted.

I scheduled an appointment April 28th, after I sat and waited for an hour the lady tells me they don’t have all the parts to fix it. A week later I’m back and waiting again. Now they tell me the door handle is not painted.

I have taken 2 days off for this and I’m still without a door handle. UNBELIEVABLE!!!

For the last 30 years, I have owned nothing but Kias. Just bought a brand new 2021 Seltos ... April 2021.... $35,000

Yet I have submitted a problem/question to your Customer Service Unit ... many times Case#15492305.

(As well as called and tried every option I could find.)

And to date .... HAVE NOT EVEN GOTTEN A RESPONSE ... (much less an answer to my problem)

Which is: My wife is small. The passenger seat does not raise, so she can't see out the windshield unless she sits on a cushion. That changes the weight distribution ... which does not activate the passenger airbag. So her choice is: 1) not seeing out or 2) Riding around with no airbag protection!!!

There has to be a way to "Manually" tunr the passenger airbag ON !!!

Help Please

Patch

They are really nice and helpful but their anti theft software update was inefficient. Our Kia got stolen again 5 days later with a door key. That's the second time in 5 months. They should help their customers get rid of their vehicle and buy a new one at an affordable price. Helpful

These people have to be the worst trained at helping to find a vehicle for a customer. What they do is find a vehicle that works for their commission. When you pull up to the dealership, all the sales reps sit out in front, smoking, vapes and staring down all the people that park.

Then they run out to you like you’re going to get mugged asking you how you knew about us and who you talk to on the phone or you sure you talk to the right person blah blah blah did they give you the customer rep that you had a appointment with. And the gentleman Rolando of DB Kia, who wants to sell you anything just to make some money, but doesn’t care about what it takes.

He begins to tell you how you should buy another car even though your credit is not good enough and then bring that car back in six months…

My 2021 kia telluride has been in for service at least 10 times over the past almost 12 months to fix the Android auto that isn't working. I most recently dropped it off 2 weeks ago and got a far less comprable loaner.

I called today to find out that the service manager has "put my repair on the backburner" and the car has not even been touched yet due to the manager overscheduling appointments. IN 2 WEEKS ITS BEEN THERE! I have had this issue for over a year.

I have done EVERYTHING the service people asked me to and made countless trips an hour each way and now they are not even working on my car. It's just sitting there while I'm driving a crappy loaner car. I need to have this issue escalated to see some results.

I have been very polite and patient through all the trips but I am now…

Tried to payoff my account using a credit card (for pts.) and Kia said that I had to pay $7.95 for EACH transaction of $2900. Therefore I would have to pay $31.80 to pay off my car? It's a ripoff and Kia uses Western Union, another "rape the poor" company.

My 2019 kia forte has been at the Ball Kia Dealership (NATIONAL CITY, CA) for almost 2 months now. Service department can only do so much but KIA is failing to send there own Technician to get to the bottom of my problem which is my car not starting but everything that has been tested that can cause this is turning out good.

I have not made any upgrades or replacements to my car. I am still under warranty and I want a solution NOW. I am a valued customer at Ball Kia but because of KIA themselves, they are going to lose my business.

My Oakland Kai Sales rep talked me into purchasing a maintenance plan so he could bonus which I specifically asked about covering routine maintenance and manufacturer recommendations. That is NOT what I was sold. Come to find out I was sold a basic routine plan which only covers oile changes, under hood air filters and tire rotation.

Terrible way to conduct business!!!

I am so beyond mad at KIA never again will I buy one! I’m going to make a formal complaint and post it wherever I can you can believe that! I bought my vehicle out it’s paid in full! $32,000 plus don’t owe a thing and can’t even get the title been trying almost 6 months!

This is ridiculous I tried to get a dup title need power of attorney then had to renew my vehicle in their name again bc I can’t put it in my name! If I owed money u people would be calling me everyday never missed a payment ever!

I will be getting a lawyer!

I have been trying for months to have my wife’s Kia Connect subscription re activated, after calling several times with no answer I finally get through . But of course the lady is from Overseas and can’t understand one word she is saying.

After 20 minutes of going nowhere she then ask if I was a minor after telling her my date of birth I’m 56! Then she was talking to someone else about a total different issue and then would come back to and ask again if I was a minor, does she not know WTH 9-19-166 means as an age…..

I want to speak with someone that can help and speak English and handle this issue. at this point this is a deal breaker for buying a Kia car.

I have a 2017 Sorrento with 24500 miles which I attempted to trade in for another non Kia vehicle. The trade was not accepted due to a recall on my vehicle . the recall is for the trailer hitch .

when I took the vehicle to. Kia for the recall I was told it is non fixable item and directed to contact their customer service. After a frustrating call time of nearly an hour I was told there is nothing that can be done.

So now I'm stuck with a vehicle that can never be resold or fixed. CLEARLY THEY DO NOT STAND BEHIND THEIR PRODUCTS

I got hung up on when trying to figure out how to get a safety recall taken care of. This particular safety recall is for an airbag that may or may not deploy when I get in accident. Needless to say my next car will not be a Kia considering they don't seem to take this issue of injury/death seriously.

My 2017 optima had engine failure and 3 weeks after investigation with the dealership, they admit it was factory defect and offered free replacement. They first tried to convince to pay 6k of new part (so the car will feel like new) then ended up having having me pay 550$ for a part that was 2000 miles over the warranty.

Now they have the car for 9 weeks and there’s no communication form ki of what’s ever! Whenever I call they say it’s about to be done… I would rate customer service a big “0” if I could. No communication at all!

My experience was with Kia downtown LA! But in general never buy a KIA!!!

My car was taken to Gurley Leep Kia for a factory recall engine replacement. My transmission passed an initial diagnostic inspection, and the car was released to me after my engine was replaced. I was told initially that there were transmission issues related to data settings, which were supposed to be remedied. I noticed transmission issues and reported them to Gurley Leep Kia. Now I'm being told my transmission failed an inspection in less than a month.

My car had no issues with the transmission prior to my engine being replaced. Now I'm being told it's going to cost 14,000 dollars to replace. This is unacceptable!

My Kia was stolen and then found damaged. I took it to a Kia dealership to be fixed on December 2022. Now April 2023, my car is still not fixed. I’ve gone to the dealership several times and have been told different stories by different people.

They have already taken the money from the insurance to be fixed but they keep lying about parts not being available. One time they showed me all the parts that were available for my car and were only missing a rear view window, the next time I went there they had several parts missing.

The parts manager, Jason, even admitted that they have used parts from different cars to fix other cars. No one picks up the phone, or they put you on hold for over an hour.

When I bought my car from Fred kia Anderson I was told I would have free oil changes for life of me owning the vehicle. I was flat up lied to. My first oil change I had to pay 40 for a tire rotation.

This time I was told I have to pay for an additive and a tire rotation. Next time I have to pay for those and a air filter. No sir I will not pay for this ever again. I will never ever come to kia for an oil change. I was lied to.

Duped into buying a vehicle with the promise of free oil changes. That was one factor of me buying the vehicle from this establishment. Kia has lied to its consumer and free is free, not 80 dollars free. I can change my own oil for half that, buy my own additives and filters for a quarter of the price. Shameful.

I tell everyone not to purchase a kia due to the…

I took my sons car to Amarillo for a recall & I keep getting the run around on what has been done to it. Never get a return phone call. Am I able to get the car and take it to another dealer?

Brand new kia soul air conditioner blows hot air. Dealer said they fixed lied still blows hot air. No one at kia gets back to you. Zero stars

Engine blew up due to a recall.

Also have an extended warranty. Have only had this car 6 months and did not receive info about recall. Purchased warranty. Everyone passing the buck. No accountability for this blow engine after 6 months. Still owe 18k on car and Kia will not take responsibility although they know this is a factory defect.

Overall - it took 8+ months (250 days) with constant calling in for a status updates on my reimbursement with my extended warranty. This long review is to share the not so great experience I had. Use Control F to find key words if you want to skip the long read.

I did get my reimbursement but there is no reason it should have been this annoying. * Something went wrong with the knock sensor on June 5th 2022, during business trip to a wedding. I had to get a tow truck, cancel the predestined hotel, get a hotel at a higher rate last minute, get a transportation service to rent a vehicle.

My case was started 6/17/22 and check was finally issued 2/22/23 and received March 2. * I have an extended warranty on my Kia Forte5 EX 2017, which says I can get back pay for what this problem cost me.

*…

Last time I try to contact you after filing multiple complaints against you and your Franklin, TN, dealership before we take this to the Nashville TV station that's waiting on our response before airing our story. I was supposed to receive a call/update on my daughters vehicle in 48 hours. That should have happened per your instructions last Tuesday, March 21, 2023.

The service department staff treats you like garbage they fixed a car problem and now I have noise under my engine Hood they treat you like garbage they hang up on you they don't care about you having to take off time from work for what their mechanic made a mistake with horrible horrible dealership there are two star rating is too good for them

My name is Peggy DeCesare with my Kia optima. I’ve had several recalls on it the last one I have a wreck and my insurance is gonna cover it well first it with, and then name Jeremy and he was putting the rearview mirror on the right. Where it was damaged.

OK he told me that nobody could drive my car, so I had to come up and move it to the collision department. I had no problem with that. Well when I called, someone told me it was taken to a certain parking lot, I called them and they could not find my car anywhere nobody was supposed to drive my car so

now in my car, there is money missing my angels everything gone I would think you would have cameras in all the parking lot with Kia so you could see who drove my car who sold my car money I relied on you to be authorized that my car was…

So, I purchased a 2018 KIA Soul in 2019 at the Dealership in Fayetteville, NC. I am told there was a Recall Notice sent out for PI2107. I never received this Recall Notice. I am told that the Recall Notice was sent to 6266 US Hwy 301 So, Hope Mills NC 28348, by one of the KIA Affairs Team Members.

All documentation on the purchase of this car is for my address which is 8956 Rockfish Rd, Raeford, NC 28376. Not sure why a recall was sent to 6266 YS 301 So in Hope Mills, NC, since I have not lived at that location since my DIVORCE in 1999.

As I stated I bought this car in 2019, while living in Raeford, NC. My point is that I am told that my car is not going to be approved for repairs for a blown motor as a result of the Recall not being done.

and as I stated had I known there was a recall,…

I had an appointment Wednesday March 22nd 2023 at 12 pm because the floor of my vehicle is wet back and front. The service representative look inside and stated he had never seen that before. He insulted my intelligence and was incentive to my complaint and didn't allow me to get help

Additional 2.5% amount charged on credit card payment..

I can't believe I'm not the only one having "oil" issues with my 2017 Kia Optima. I have never had such horrible customer service in my life. Did the oil consumption test, and was told they couldn't give me a definitive answer on why by car was losing oil.

" I was also told that Kia will not replace engine until the engine fails. I have been dealing with the oil issue for over a year now. Crazy!! That's just the first problem.

Second problem is that I paid for a fuel pump that was recalled and told I would be reimbursed. This was back Dec2022. I have yet to receive any payment. When you call the Consumer Affairs number you better be prepared to be on hold for hours!.

Who has time for that! We have jobs to do. I was on hold for one hour and 15 minutes and then transferred to another dept…

The worst customer service I have ever encountered. ON March 15th I sent full payment for the kia seltos I bought in Brunswick, GA at Mike Murphy KIA.. I sent payment with two checks. $8000 Truist bank check AND 14,890 Bank of America check via UPS next Day Priority.

kia finance cashed the $8000 check and for unknown reason not the BAC check. Maybe because they want to charge extra interest. I will never recommend CROOKED kia company to any of my friends. 65. I was debating between kia and HYUNDAI and unfortunately I bought kia.

I feel terrible that I made the mistake