KitchenAid

I can’t begin to explain my anger concerning kitchen aid continuing to send emails telling me my oven’s warranty is expiring. It is unbelievable how many emails and snail mails I have received trying to get an additional $250 from me for an extended warranty.

I own a KA refrigerator, a KA warming drawer, a KA gas cooktop, two KA mixers and now my second KA oven combo.

Even though I unsubscribed to your emails, they continue to come.

What your emails and letters are telling me is that I can no longer trust KitchenAid appliances, and therefore I’m done with your company.

EVEN CONSUMER REPORTS tells consumers not to purchase extended warranties, yet you’re persistent.

I’m done. Your competitors will get my business from now on since your company itself doesn’t trust the dependability…

1) I’m getting email that identifies the sender as KichenAid (sic), but appears to take me to the actual KitchenAid site; 2) the email tells me a product I’ve been waiting for is in stock; the web site tells me it is not; 3) when I go to the site to look at the product I’m asked to sign in. ); 4) the chat bot asks for my order number and is otherwise unresponsive; 5) the help phone number after several layers takes me to a place where I’m told it will be a 30 minute wait to speak with someone; this time never decreases; 6) when I tried leaving a number for call back, I was told the first available slot was 5 (five) days out; 7) I could not find a KitchenAid email address to send this note to!

I can’t see how a company with such disregard for customer interaction can stay in business for…

I first called KitchenAid customer support at 1-866-644-7708 on 10/11/22 to obtain warranty replacement parts for a KitchenAid stainless steel gas grill model KFGR364LSS0. 00 per burner but would have to talk to her supervisor that was off that day about covering the sear plates.

She said to find the parts since they do not have them in stock anymore and call her back the next day to see if she spoke to her supervisor about the sear plates being covered. Customer having to search for their own warrantied parts???

Call back to see if the warrantied part will be…

Today I had a service person come in to look at my kitchen aid microwave which I purchased in September of 2018. The problem I was having was that the under the microwave light which we used primarily as a night light would not turn off.

Upon inspection it was determined that we would need a new circuit board. The price for this board is an astounding $482. We paid $700 for the unit. I find this to be ridiculous . In the past we always purchased kitchen aid as we felt it maintained a high standard for quality.

This will no longer be the case if you do not make this right. To spend over $400 to simply allow a light to work is robbery and if not rectified I will not hesitate to share my story on social media.

I hope you can appreciate our problem. Sincerely, Paul Trupia 76 Halley Dr. Blue…

First fridge in 2017. Ice maker and mother board went out. 3 service calls and can’t be repaired. The replaced the fridge under warranty in 2020. Now the same issues are happening with this one. Repair came out and ice make is on back order, motherboard replaced but when she pulled the freezer led module out it ripped out the whole unit and now can’t be repaired.

Kitchenaid will give us a whopping $1200 for a $4500 fridge that has needed to be replaced twice. I’m done with them.

I purchased a dishwasher on 02082018 from home depot with the model # KDPE234GPSO Serial # F 7504297 and cannot fine it anywhere and the dishwasher now need a new motor that is so unfair that a motor should fail after only 4 years and I cannot get any answers from Kitchenaid or Whilpool and they want me to spend 500.00 dollars to fixed it which I think is so unfair my daughter has hers for 10 years and my sister has hers for 7 years and I cannot even bring up this model # any where

No one has been able to fix my kitchenaid fridge that is now 4 years old. The problem was seen about 1 month after the 3 year warranty ended.

However, the problem had been occurring prior we just couldn't see the back up happening until the water spilled out over the tray, then filling up ender the deli tray and eventually out the drawer where we could see it. We have unclogged it multiple times and it keeps happening.

Last person said it is faulty insulation and can't be fixed. That is unacceptable.

I am Louay Mahal, I live in Portland, Maine. I bought a dishwasher kitchen aid from Lowe’s a short time ago and I have the bill and suddenly after two weeks of running it, the engine beeps and the cleaning button is still light.

And the dishwasher not working. The important thing is I called a number 207 440 4265 . Lewiston Maine .

First I sent a text message and they gave me an appointment on a date. She was very racist, arrogant . And very bad on bad on talking with me. And she called two days ago this week because my appointment was Tuesday 26 , and the date was also changed so that the technician came to me, and she was racist and arrogant in talking to me and hung up in my face .

I want to complain about her because she is very racist and not inappropriate with me I have recorded…

Reference Number: 4470904 Do you have a customer service section that handles issue. We are a repeat customer of KitchenAid and we have been satisfied with the service until now. WE would like to resolve this issue so that the relationship can continue. Best Regards, Igor Kopanygin

Only four years ago, we purchased KitchenAid’s 5 door refrigerator (KRMF706ESS) and spent roughly $3,500. We thought we were purchasing a top-of-the-line appliance from a top-of-the-line company. We were unfortunately wrong on both counts. Our refrigerator has not worked since June and, after jumping through the hoops KitchenAid uses as a stalling tactic, we are no closer to having a working refrigerator.

KitchenAid tells us only that our refrigerator is beyond its 1-year warranty and that they don’t know when they’ll have the part we need. There are clear design flaws in this model, evidenced by the number of 1-star reviews on Kitchen Aid’s website, all showing the same problems.

Our problems began with the "open door" alarm sounding with no door open. The inside lights had stopped…

This is our FOURTH dishwasher in five years! Motor died. Absolutely outrageous. Will never by another kitchenaid again

I am so unhappy with my experience with Kitchenaid this is supposed to be a premium product, I am unhappy with the customer service and the quality of the dough hook sent with my mixer. I ordered a new mixer which was sent with a dough hook with a defect in manufacturing where the coating has come off the seam split. It has taken months for kitchenaid 'customer support' to come back who refuse a replacement I have purchased a new one at £29 also been charged £14.95 for shipping and have been sent the wrong one this is rubbish customer support.

I have attached a picture of the dough hook originally sent clearly splitting from the manufactured seam. Clearly it is misleading that all the TV cookery programs such as Bakeoff and Nigella use this appliance and it it therefore seen as the one to…

Our refrigerator is presently not working. We’ve had this appliance serviced four times already. We lost everything in our fridge and freezer. I communicated with a representative on your chat line, and received no help. My model number is # KRMF706ESS01 My serial #K80219088

I purchased KtichenAid refrigerator KRFF507HPS00 in Jan 2020. Already by 13 months, the lights malfunctioned. This was "repaired" under teh 1-year warranty. Now I have the VERY SAME PROLEM WITH THE LIGHTS now 18 months after the 1st "repair". Two failures of the VERY SAME PART in 2 1/2 years should prompt A PRODUCT RECALL AND NOT TRYING TO MAKE ME PAY FOR THIS REFRIGERATOR TWICE

Bought a new Doible Oven in fall of 21. S and s appliance has been here 6 times to repair and is coming again on Tuesday. They have replace 5 parts and the bottom oven still does not work. We have been without an oven for three of the last 6 months.

We have always bought kitchen aid in the past but this has been a nightmare experience. Now the tech from s and s said not to use the self cleaning feature or it could start a fire. We would not have paid 3800.

For an oven we can’t use the features on. Is there anything you can do for us?????

I purchased a whole KitchenAid set during my home remodel, April 2019. I went with your brand for reliability. I WAS WRONG. In the past 3 years, I have now had my refrigerator/icemaker repaired 5 times. The first time, was right after the year mark.

The First repairman Warned me about how BAD this model refrigerator was. It is Always the same issue. The icemaker does NOT operate correctly, causing the ice tray to break, or just fall apart. It has now been Repaired multiple times, Replaced multiple parts, Replaced whole Ice making Internal unit, cutdown/modified; repair service company is through KitchenAid Service "Specialists", from SEARS?

And, is now broken again. I'm DONE paying for it to be Repaired. It only lasts MAYBE a few months. This is UNACCEPTABLE!!!! As a major business, you…

Try to contact KitchenAid is useless. I called in today and person that answered gave me another number that when i called noted they were closed. Try to use the live chat and no one is on the other end. It is virtual. USELESS.

Try to send in an email request and the hyper link on their webpage does not work. They don't want to hear from the consumer. I have a ceramic coated cast iron cookware that the interior ceramic is peeling. Not impressed.

Attached please find two letters sent to the Correspondence Team. AS of this date (July 25, 2022) I have yet to receive a reply. In addition to the items listed in the letters below, I have have a service call scheduled for tomorrow to repair the ice maker which has stopped producing ice. I can imagine how a company that produced such quality products over the years can put their name on the appliance they make today.

Michael C. Buccola 2268 Beechwood Pl. Scotch Plains, NJ 07076 908-889-8184

May 3, 2022 KitchenAid ATTN: Correspondence Team 553 Benson Road Benton Harbor, MI 49022 RE: French Door Refrigerator Mode Number: KRFF707ESS Serial Number: K90821510 To Whom It May Concern: I have always purchased KitchenAid appliances for my home. I am also involved in the building trade and have…

I was presented with a paywall in my attempts to schedule an ice marker replacement.

I am a customer who was very impressed with KitchenAid products. We ordered our new matching appliances in April 2021. We have received everything but our dishwasher. We are always told next month. We are number 3 on the list for delivery.

We haven't been able to get our dishwasher but yet your company keeps taking orders for them. I think this is disgusting that this is happening in our great country. I definitely do not recommend your products at this time because of the long delivery time.

On June 4, 2022, I contacted Kitchen Aid customer service to get a referral of a product to use to clean the inside of a dishwasher. We had had a Kitchen Aid dishwasher and had replaced with a new one and wanted to keep it clean.

Apparently, I wasn't talking to Kitchen Aid, but to Just Answer. They told me I would be charged $1,00 to chat with the tech and they charged my credit card that fee. The tech told me what product he recommended and we ended the chat.

I was asked at the end of the chat if I wanted to leave a "tip" for the tech and I declined since the chat was so simple and so short. 00 for 2 months for a membership in their service club, which I don't need since I have the original warranty plus an extended warranty.

I contacted Just Answer and they informed me they would…

I have a top of the range Kitchen Aid food processor with a lid that has food stuck inside handle and lid which is impossible to open and clean. Any way I can get info how to dismantle to clean

DO NOT WASTE MONEY ON THE FRESH PREP SLICER SHREDDER ATTACHMENT. IT SHREDS AIR AND PATIENCE AND NOTHING ELSE

Extremely poor representation of delivery time!!!! I could have had Amazon, Kohls , Williams Sonoma deliver faster! They it would deliver at the earliest with in 5 days of buying. It was IN STOCK and did not even get loaded till 10 days later.

I could have had delivered in 3 days from any of the above customers. I thought it would be better from company direct and all they did was misrepresent what they were going to do. I have to schedule someone to be there at my daughters home and not even given updates until I called and complained.

It was IN STOCK and they use FedEx. No excuses. I will never order from them again.

Purchase a highly rated microwave. Crooked door within 1 month. Service calls (3) all said door cannot be adjusted, replaced door, still crooked. Repair said poor installation. Retailer denies problem,. Now just stopped working. Repair said it is how we close the door.

) Worked after repair person left, but for only 3 hours. No nothing works again. RUN away from ANY Whirlpool brand. Nobody, retailer, customer service or contracted repair facility really care about solving your problem.

I have a Kitchen aide induction range that after not quite 6 months old the lining of the oven started chipping , it also turns off periodically whilst Im cooking . Contacted KitchenAid and they sent around an engineer who advised a replacement but all KitchenAid will do to rectify the issue iOS send someone to touch up the chipped areas! As the appliance is only 6 months old I feel this is an unsatisfactory solution

I purchased a KitchenAid Dishwasher for my son, Mark Burnsides, with a family of SEVEN, from Airport Appliance in Dublin, CA on June 7, 2021. (Serial # FA2103829 Model KDTM404KPS). On March 11, 2022 he requested service from WFCC ARIES APPLIANCE SERVICE service #SWPQ22CD5783-1.

TO DATE we HAVE NO IDEA WHEN IT CAN BE REPAIRED!!!! RIDICULOUS!!! I DID AND THIS TOO WAS RIDICULOUS. I called 1-800-422-1230 @ 10:40 am PACIFIC TIME ON APRIL 12. Talked to a woman AFTER WAITING ON HOLD FOR 15 MINUTES.

(He has to work to support this family of SEVEN without a working KitchenAid dishwaher and certainly doesn't have the time to wait on hold and make all these calls to deal with this CRAP. I would like also to mention that he has 45 people who report directly to him and RELY ON HIM for their…

We have purchased a 5qt Tilt-Head Stand Mixer It only has been use for few times. One day we try to make a cup cake for my son to bring it to school for his birthday, School called me says there is a screw inside the cake a kid chew on it her mouth was bleeding ,We got shock, We didn’t realize that was from the machine Until seconds screw drop into my food again .

The machine now shake a lot with two screw missing. This mixer is very dangerous I don’t think we going to use kitchenaid products again

We are facing issues with our Kitchen aid Refrigerator. this is not first time , we are seeing this issue. every year we are getting this issue past 5 years. everytime surviving without refrigerator is really tough with small kids.

hope someone will understand and consider my request.

8 Cu. Ft 5-Door French Refrigerator in Stainless Steel in September of 2017. And in that time we have had to have it worked on multiple times. At one point putting $500 of our own money to have it fixed, which was not even the actual cause.

In or around January of 2021, KitchenAid stepped up and paid for the part to get it to work. And now our freezer has completely stopped working. We have no ice. And we have lost over $150 in our freezer worth of food.

After waiting for a month for the Geek Squad at Best Buy to tell us they do not work on refrigerators, we called the KitchenAid repairperson. Who came out this week only to tell us it would be an additional $700 to fix the refrigerator.

At this point we would have put in over $1200 in a refrigerator that is not even 5 years old. We…

Refusing to fix the stove even though under warranty. Stating that it was consumer misuse -- appliance tech said I was cooking sugar on the stove which caused the damage.

First of all, I was not cooking sugar and secondly, it is a stove, I should be able to cook on it. If one cannot cook sugar on it in a pan, then state that sugar cannot be cooked on a stove.

Word needs to get out about these large companies mistreating customers.

Also, when they were here, told me that there was a recall for my dishwasher. If not fixed it would leak. NEVER received a notice of this. When I called, they told me they had no record that I owned this dishwasher (purchased last year) but then found it was registered under a different account with my name.

Maybe the CEO needs to be fired as he certainly is…

I have a Kitchenaid dishwasher purchased Feb 14, 2017. Model KDTM354DSS4, serial number F64965711.

In early February this year it stopped working. I thought it was a valve malfunction. Valves are out of warranty at this point, so I called a licensed appliance repair company which is not a warranty provider with Kitchenaid.

The technician came today (Mar 7, 2022) and told me that it was a failure of the inlet valve (W10327249) and control board (W10854216). The total cost of the parts alone is c. $300. The control board is under 5-year warranty. Kitchenaid first told me I would have to get their own technician to re-diagnose the issue, at my expense. Then they said that, because I called today, warranty is not valid anyway. They do not trust my statement that the part failed earlier.…

I have a KitchenAid oven that blows a fuse every time I use it above 425 degrees. I have replaced the fuse 4 times already. This is particularly frustrating because it is a self cleaning oven. Self cleaning certainly will not work if I cannot use it above 425 degrees.

I have tried to contact customer service via phone several times, but can never get connected to a representative. I generally wait at least 20 minutes on hold.

I cannot find the oven model number, but I will attach a picture.

Given the fact that the oven is on it's 5th fuse, can you recommend any action to correct this problem?

Temp control knobs dont have the temp or burner size indication in the same placement on each dial. To many different sequences to turn on and off a function. Short timer sound and low timer volume . Steam oven cleaner does not clean well.

Better take this one back to design. Wont be keeping it long, recommending it or purchasing more kitchen aid appliances. PS the hand mixer i bought burned out in less than a year with light use.

Name: Brammen, Franz. file # 7733020303

In August 2021 we purchased a Kitchenaid dishwasher Model KDTM404KPS0, Serial No. FX5303746. Until the beginning of December 2021 the dishwasher performed a good job. Then the problems started. The machine stopped for unknown reasons in the middle of a program and shut down. The dishwasher panel displayed a F9E1 error message and could not get restarted again. Initially Fields Appliance Service conducted the initial service call and performed some work. The dishwasher functioned for a couple of days. Then we encountered the same problem again. After 3 service calls by Fields Appliance service without success, we insisted on a different service company. Next came Flamingo Appliance service, which during the last service call finally exchanged the…

I purchased a Kitchen- aid refrigerator (27CR FRDR KRFF707ESS) from Best Buy on 2/12/2018. I had difficulty in opening the freeze door and in February 2020 I could not open the freeze door. I called Best Buy and they send a technician out and he spend a considerable about of time using a vaccum to open the freeze door.

The technician mention that the way the new refrigerators are made is different than in the past and therefore the design is causing the difficult. The problem recurred in 2021 and because of COVID-19 I was not able to have someone come out and open the freeze door.

So since I could not use my freeze on the refrigerator I purchased a single freeze to put my food in. I called Best Buy in January 2022 and a technician came out and was unable to open the freeze door and gave…

C. Dicks in December of 2020. Feburary 2022 still no dishwasher (manufacture is not producing) but even with that aside my brand new oven wouldnt work from the moment we installed it. The oven would not get hot, and the light would never turn off untill it burned out 6 months later.

In that timeframe we had kitchaid send service on my oven 4/5 times before it was "resolved" so we thought. As soon as this was socalled fixed my Refrigerator that was only delivered in September stopped producing water and ice around Thanksgiving.

Today it is working and fixed im sure for now. But now back too my oven, it has seemed like it takes too long to cook things so while the service man is at my house working on the refrigerator I ask him if he has a thermometer to check the temp on the oven and…

I bought a stand mixer from Kitchen aid in November 2021 When received it was damaged so I request a replacement Replacement was not available so I request a refund Product was returned by Fedex - Received on January 13th 2022

Refund not received yet - They are now telling me that it will take 4 - 6 weeks????? This is absolutely unacceptable - It was paid in November 2021 and I might get my refund in March 2022????? Order # 070 415 9490

I am expecting a call with immediate resolution 386-852-4887

My new refrigerator makes a knocking noise all day long. Kitchen aid says it’s normal noise it is not or they would not have any customers. They have unnecessarily changed part that has not helped. They are unwilling to assist with this and expect us to live with incessant noise all day long

Terrible company, don’t buy. If you ever have an issue with anything dealing with KitchenAid look to be on the phone for hours on top of hours to only be transferred or blame put on someone else. But if they do send someone to your house to check on your product they are rude and do not like kitchenaid either. It’s mind blowing.

My refrigerator is less than 2 years old. It’s an expensive built in.

Terrible company. I bought their mixer and it died after 2 minutes of mixing eggs. I have sent it back for a replacement and they are not sending me the replacement unit. I have made about 10 calls at this point but they have still not sent me the unit regardless every time promising me to send it the next day. It looks like a fraud to me at this point. I think I will contact the consumer protection service.

Garbage products, worthless service!

Our Kitchen Aid refrigerator Model Number KRMF706EBS01 is a lemon. We have had to have this unit serviced at least 6 - 8 times in the last 4 months. We have replaced the icemaker multiple times. The two main circuit boards failed and had to be replaced.

We were out of town and came back to a dead unit. All food had to be discarded. We are continuing to experience problems with the ice maker as I write this complaint. Currently we have had to shut down the unit as the evaporator motor sounds like a aircraft engine and will need replaced.

This has been the worst unit we have ever owned and the service has been less than acceptable. For a 5 year old unit that cost several thousand dollars this is quite a disappointment. Please contact me to discuss. Thank you, Jeff Morella

If I could give a negative 5 star rating I would. Kitchenaid customer service and service technicians are the worst. Going on over 3 months since my built in refrigerator has working. Nobody knows what they are doing and put blame on everyone else.

When that blame doesn’t work the try to put it on you. DO NOT BUY ANYTHING RELATED TO KITCHENAID. NO NO NO

I ordered two Kitchenaid Mixers and immediately tried to cancel the order to which they responded that it had already been filled. At that point I was informed that it would be delayed. I initiated a return and received the return labels so that I was immediately able to send them back when I got them. They were received back into your warehouse on 12/16 tracking #775438890355 and 12/17 tracking #775438890366. I was told that my refund could take up to 2 weeks. It has now been almost 3 weeks with no refund to my card. I have sent multiple emails on the chat site with no response. The hold time on the customer service phone line is 45 minutes at best! The customer service rep can only tell me that the warehouse is backed up. I am now out of patience!

Please let me know when I can get my…

I have been waiting for my replacement stove since October 20 every time I call they tell me it’s Covid related all I want is a clear answer where my replacement stove is every time I call they give me a different answer no one with any authority will get on the phone with me it is very frustrating I understand Covid but I don’t understand why they can’t just tell me where it is this has been going on for months

Kitchen aid products are made more cheaply than ever before. The tools on my 3 yr old stand up mixer started cracking after 3 months of use. The dials on my 4 year old stove /oven are made out of plastic on the inside.

The dials keep breaking off. We’ve been through 4 of them. 00 each. Why would kitchen aid make such cheap products?!! No more kitchen aid for me.

My kitchenaid oven has metal dials for the stove top burner controls. These dials have an inner core that breaks off easily every few months. It's a cheap plastic part inside of the metal control and I have had to order new dials every few months for about 40.00 each. I am very frustrated about the bad design and quality coming from kitchenaid brand. I also recently sent a complaint about my new, cheap kitchen aid mixer, with faulty parts and low-quality performance. I did get a reply. My dissatisfaction with these two appliances is making it so that I do not think that I will ever buy kitchenaid again. So disappointed!

Liane Bell- a very dissatisfied customer

If I could give you a ZERO rating I would!!! Your customer service is horrible!!! I have had a NON WORKING Kitchen Aid refrigerator/freezer for over a month. The refrig is not even 5 years old and we spent $3,000 and still under WARRANTY.

The approved repair person has been out here 5 times and basically replaced every part and it is still not working 1 month and 5 days! Not one customer service representative can help me. Something needs to be done to help the customer.

Why have a warranty in the first place. We are going into the holidays and I have NO REFRIGERATOR!!!!

On the evening of October 10, our upper oven would not turn off. The keypad was not responding. We had to turn it off by tripping the circuit breaker. I called KitchenAid for repair and was told the repairman would come Wednesday, October 13th.

We finally had a repairman show up on Thursday, the 14th. He played around turning the circuit breaker on and off and pressing multiple buttons on the panel.

Finally, he was able to get the oven to shut off but said it may fail again. He said we should just try doing the same thing he did. Fast forward to 3 days ago, the top oven would not shut off.

We attempted to do everything the repairman tried but without any success. More of the buttons on the control panel failed to respond to our touch. Again, we had to turn it off by tripping the breaker.…

I purchased the Kitchen Aid KSGG700EBS2 Black Stainless Steel Slide in Range on March 19, 2021. On July 26th, I got a code on my oven F2E1 and the oven was not working. I called the store where I purchased it and we finally found a tech to come out and look at it, he said that while he was looking on it it randomly turned on a couple times.

He said this is a safety issue and called in and the warranty department said it was a safety issue as well and would replace my Range. They said it would take 4 weeks approx to get a replacement. Well it has been going on 3 months now and I still do not have an oven.

I have called every week since the 4 week mark and 3 weeks ago today they said it was in packaging and the next week it was in shipping, yesterday i called once again and they said it…