Kroger

I really use to love shopping here at this location. I was talking to the GM manager this Friday about some hotwheels cars for my grandson. She didn't really have time to speak to me!! She was given me very Rudely face like I was wasting her time!!

A lot of the hotwheels package are smashed or rippe!! 75% of the cars are in the wrong place on the shelf and when u take pictures and show the employees or manager, they always say we can't give it to u for that price because most likely a Customer put them in that place.

It is always amazing to me that every time us Customer get the blame forever thing!!! So I guess when food us proceed wrong the customer did it. OMG I have been told this. The Kroger's on Hardwood in Bedford Texas should be shut down!!!!

This is store is worst than Walmart!…

Hello Krogerfamily The employees name is Angela Cherry from Macon Georgia she is working under Chris Ferguson and she is Married and I’m sure she has a son and a daughter who is in the academy. She has been stealing some stuffs and numerous gifts cards from the Kroger store where she works.

This is a crime for an employee to work and steals from the same company. She steals a lot of stuff from the store and even gift cards believe me all Krogerfamily, I don’t know how she penetrate and steals all this mostly on gift Cards, because I know that gift cards are meant to be activated before issuing it out for usage.

But yet still she get home with many of the Kroger store Macon Georgia location where she works and get paid. This woman has been doing this act for months now, because we met on…

Big ripoff bad service selection sucks.

Timberland Kroger corner Beach/Timberland, guys with long hair handling meat at meat counter, should not be done. Cashier is self check out stomach hangs out, disgusting long hair. Does not belong in FOOD INDUSTRY

I order from you guys everyday or every other day. 44 I also used ebt to pay for my groceries. I had only $1 to cover the authorized hold. The Rest was covered by the ebt amount. I have placed orders using same ebt card number an never been charged any amount extra.

I spoke to customer service and the lady I spoke to said the reason my acct. Was charged due to substitution. Well they have never charged My acct. Before my acct didn't even have money there to charge. That transaction should've automatically declined.

Now my acct is negative for what??

Kroger digital coupons are a scam. I clipped a coupon for $22 off $175 purchase and within a week I went to Kroger and spent $200. No coupon came off my order. I contacted Kroger customer service via live chat on their website and someone named Aileen joined the chat.

She put me on hold for over thirty minutes and then told me my coupon had magically expired within a week and the best she could do was $10 off my next purchase. I explained to her that $10 was less than half of what I was expecting to have saved and that I spent over $200 on the transaction to be able to use the coupon.

Aileen was incredibly rude, nasty, and disrespectful and she told me she that wasn't even going to put the $10 promo on the account. This person shouldn't be working in customer service. She cost you a…

Kathlin from the Kroger store on Geyer Springs in little rock ar. Refused to allow my daughter to pick up my medicine because she asked a question to the employee there a question. mine u I have been getting my prescriptions from Kroger since 1992 when I moved here.

It turns out that your assistant pharmacy tech started this situation to occur in the first place. Kathleen the store manager refused to let my daughter who is one of my caretaker my medicine because she said she can refuse service at any time.

At no time was my daughter threating or offensive to the pharmacy. Kathleen goes on to say that she can have my caretaker barred from the pharmacy and and store is she wants to. I want the video pulled from this so that y'all can see for your self what happen on Wednesday September…

Kroger pharmacy arlington tx. 817 5163763. Manager for today 9/15/23. JENNIFER

m. to get cigarettes. The employee told me he cannot sell me anything because he already counted the money. He said he has to leave by 10 because he will be on overtime. He told me to go in the store and get them. m.

She was very rude to me and told me they quit selling cigarettes at 10. I told her that it was only 9:55. The employee then told me that she was the only one there and cannot get me cigarettes.

This is not right to yell at me in front of everyone. All I did is stand up for what is right. I consider this false advertisement. The Kroger gas pumps and the store would not sell me cigarettes even though they are supposed to until 10.

Me and my family spend so much money in both places every month but after this, I doubt if we step foot in either one anymore. It's just not right.

Bellaire Kroger is terrible with customer service. Especially since I do instacart. I try to avoid. They had no baggers I bagged all 100 plus items I had shopped for an instacart customer. They were no help and they didn’t scan my pop before paying online and I couldn’t take the pop the costumer wanted. Very poor attitudes.

They avoided helping me bag by literally walking away from me. Over this place and somebody needs fired.

m. As has been usual for several years, not only is the refill not ready yet, it does not even show up on your website as having been ordered, so I ordered the refill again a few minutes ago but

I can not expect it to be ready ever without complaining and reordering once again or more. It is just incredible that you continue to operate a pharmacy in the manner this one is operated. I will promptly move my business, both pharmacy and grocery, elsewhere.

That store location has been convenient for us but it is dirty, crowded, and peopled by rude and incapable employees but your pharmacy is the worst experience in business I have encountered in my 8 decades. Wm. H. Craig, Attorney AR Bar No.

72028 4537 Valley Brook Drive North Little Rock, AR 72116-7011 Phone: 501-944-0893 FAX:…

I've been shopping at Kroger, 3101 Richmond Road for 25 + years. A few days ago I bought groceries & the kind cashier named Vickie noticed the bag employee was putting my bagged items in someone else's basket. 00. I returned today & asked customer service for a merchandise credit.

I asked politely in a kind manner. I wasn't angry as mistakes happen. I was told I couldn't have any cash back. I reiterated I only wanted a Kroger credit. I was then told that didnt exist & I would have to go get all the items myself from the grocery shelves.

I explained I use a mobile cart to shop for to a breathing problem & there were no carts available. I was then told I'd have to wait for a cart to become available. No offer for an employee to retrieve the items.

a blonde employee joined the 1st customer…

I was in the Oak Ridge, TN store 8/82023 around 11:00. The cashier and other front end staff were dressed horribly. Men in full drag holding court of other front end personnel as if he was a celebrity. This disgusting and immoral. You have gone woke.

I will do my part in helping you go broke. As a Christian, in a Christian country I will not support this mental illness. Displaying this in front of children is horrific. I have no image because I would not want that picture on my phone

I worked at a krogers for a short while after I retired. The employee dress code was very specific back then. What happened? Now you go in and it's hard to distinguish between sloppy ass customers and sloppy ass employees.

Baggers with pants below their ass. They look dirty unkept but they are handling groceries? Some of them look like they are dressed for a Halloween party. Have they no pride in how they look? And krogers allows that?

Pickup orders are never on-time & always include produce that has already gone bad/moldy.

I'm a student attending HCC living off romen nuddles I go to the Kroger downtown on polk everytime I come to make my purchase I'm talked about the staff treat me like I'm trash today was no different not only was I mistreated I wasn't allowed to use the restroom I never told them I was a struggling college student so they probably assumed Im homeless even if that was the case they should treat every customer like a human being this is the first step I'm going to continue to shop at Kroger and

if they don't change how they treat their customers the next step is corporate I don't want anyone to lose their job but I refuse to be treated like I'm less than because of the items I'm buying with that being said on a scale of 1 to 10 their customer service is a 3 I just want to be treated fairly

I placed an order for delivery for Saturday, July 29 between 6:00 AM and 7:00 AM. For over a year Kroger kept posting on their website that the driver will contact you when they arrive. But Kroger customer service representatives, supervisors and corporate office personnel kept telling me that it's not their policy.

But they ignored my question why they had it on their website. I have to keep going back and forth in my apartment building looking for the delivery truck. This morning about 15 minutes to 6:00 I thought I heard a truck pulling into the complex.

I opened the front door of the building and thought I heard an engine running. But it was dark outside and I didn't know if I heard the air conditioners of the other residents. Turned out the driver turned off every light on the…

I have been going to Kroger by my house for 15 years. At 1st it was a clean n updated store but as the years have come n gone, the store has gone completely going downhill. The parking lot is horrible, so dirty with trash on the streets, the baskets r all over the place, which r old, dirty n can’t even roll because the tires r filled with dirt n hair, the store is dirty, dingy n ugly.

This is a great store but desperately needs some TLC to bring it to the 21st century n be more productive again. Staff is not friendly which brings me to believe you have poor management is that store, as well.

I don’t want to shop at other places because of the store’s poor conditions so let’s get it back to a great store again.

My card wasn’t activated at the store

I don't need a communist fucking AI bitch bot telling me what the fuck to do while in self fucking check out.

I can read and I noticed that the system changed so I can't shut the bitch up.

What kind of fucked up communist ran piece of shit job taking communist hugging shit hole are you trying to run?

I used to love Kroger. Went there for everything..... Gas, RX, and of course the main store I shopped at for groceries. 00 more because they wouldn't honor the sale prices or coupons I had when I placed and paid for order....

And they don't give you receipts or totals until they email them so I was aware of this until I get home. I was advised to dispute this charge with my bank from their customer service hotline only to be sent to collections it was a sent back check.....

Fast forward 3 months later and I have a scammer get my bank account. Had to change or for safety reasons. I call them to let them know and they tell me that…

I made a large purchase at one of your stores that is an hour away from where I live. I wanted to return the item because I had my receipt. So I went into my local store near me and noticed a better offer.

So I purchased more . My purchase was on 07/08/2023 using my number 901-672-8730. Attempt to return the unused unopened product. Was informed by the store manager and James from the meat department that I could not return because the item was expired.

When I attempted to return the item at the location I just knew that there was no problem but I had to wait until I was off to return. The store refused my return and now I’m left with almost 200 dollars of fish I can’t eat.

So I’m asking for some one to contact me for to resolve my issue. I purchased the items in question at the Kirby…

I shop at Kroger store L-780 on Dixie Hwy in Valley Station (Louisville), KY. since it is close to my house. Valley Station is a working class area of Louisville that Kroger has always treated the customers like second class citizens.

1. Not counting the bascarts with wheels that are locked because of the cart security system, I usually have to go through at least six before I find one that rolls. I can go to one of the Louisville east end stores (well to do area) and all the carts have new wheels and roll.

2. There are always products that are out of stock, and it doesn't matter what day of the week I shop. But, I can go to one of the Louisville east end stores (well to do area) and the same products are always in stock.

3. I don't think I have ever seen anyone in management on the…

I have been doing pick up for 2 years or more. This new system of scanning a thing in the pole is stupid. I don't have a smart phone and I can't scan that thing. Everything was just fine the way you were doing things.

Why can't you leave things alone. If I had another grocery store nearby, I would ditch Kroger Co!!!

The employees at Lake Houston Parkway and North Park are untrained. And the cigarette policy makes it hard on regular customers. I've never seen such blattent stupidity in all my 70 years.

I have been shopping at Krogers every week for over 30 years in Richmond, MI. The last two weeks have made me decide I cannot shop there any longer. One register open with a cashier for long lines of customers with basket brimming over the top.

Last week I decided it would be probably lfaster to self check out with the large belt line. The man in front of me took over 30 minutes because the belt kept stopping and the light came on to have customer service person come straighten out the problem.

When he was finally done I experience the same problem. 15+ customer service assistants needed to complete my purchase. Took over 40 minutes. Same situation happened today. One register with cashier and long line of customers with overflowing carts. I ask a man wearing a Kroger badge if there was a…

Do not use this grocery store and do not use their delivery. They accused my elderly dogs who barely get up of "attacking" the driver. Completely crazy. I asked for pictures and a doctors note and the response was that they wont be delivering to our home anymore.

As if we would use them! NEVER again, and the rainbow pins and statements about being "inclusive". Just done. Not family friendly stores anymore. What a disaster they are, and this company cares nothing for the truth.

I used self-checkout and the thing just spun in a circle after putting my payment in.

Finally a staff member comes by, then says she will have to get someone else. and I've done this before in the same self-checkout. This time they are going to move me to the supervisors register. It still didn't work.

She then says she will cancel the order. " Yes, she is sure. I get into my banking app and they charged me twice for one item. 86 out of my account twice. I go back to Kroger. I wait for a customer service member to show up.

Then she talks to another supervisor. That supervisor tells her to call a manager. More waiting. Manager says she can't do anything about it. I have to call on the 1-800-KROGERS. I waited on hold for 35 minutes on that line.

Then I call the next day and I get a hold…

We were shopping and one of the specials was completely wiped out so I asked the guy that was filling things up if they had anymore and he went to where I had saw was empty and he said nope it's empty. I asked him if he could check in the back, because alot of times there's more but they just haven't filled it, and he said nope.

So I just left my cart there, already filled, and left. W Mansfield OH

This review doesn't reflect the entire store, just one racist supervisor named Veronica. She is so rude and unprofessional toward guests, especially anyone of color or considered a minority. If you are not Caucasian or of Mexican descent, do not expect honorable and fair customer service.

She will tell you not to return to "her store," and she uses racial slurs, blatant and microaggressive terms to your face as if you're vermin or less than human beneath her. I have witnessed her speak poorly to even elderly people.

Despite reporting her to the Kroger corporation a year ago, her behavior has only gotten worse, which tells you the feedback is not working or the company isn't even trying to discipline her. Most of the young staff at the store appear intimidated and fearful of her bullying…

have emailed them numerous times about issues with the fuel points not getting posted to my account. never get anyone to get back with me. when you call you get a automated voice response and not able to talk to a real person.

this has been going on for months that i'm not getting my points.

Lately the Kroger brand yogurt has been very runny. It used to be more like a pudding consistency. I'm writing about the Strawberry Banana, blended, Kroger brand. We purchase a lot of this as it's the only kind we eat.

Has the recipe changed? Will it go back to being thicker or will it stay this runny consistency? We'll have to find something else if it stays the way it is now. It's just not pleasing this way.

Thanks for letting me vent.

As a customer of the Florence KY Kroger store on Mall Road . iI can't understand why I have to bag my own groceries yet I receive no discount or a 1099 for taxes. Kroger is paying top dollar for a CEO but can't pay for baggers?

Prices have risen tremendously . Your profits have risen tremendously . KROGER is leaving behind customer service and likely customers will leave too. May we get back to the CUSTOMER ?

Bernice and her harassment helper's discrimination tactics against my family for using our own bags. They repeatedly have harassed me for months because I use my own bags. Last night's incident has given me evidence of the discrimination and if they are not both fired immediately, I will seek legal assistance in filing lawsuit against Kroger for discrimination and harassment.

Steubenville Kroger Hollywood Blvd, Bernice, and only her and her harassment helper have had issues with me not using their bags n forced me

restrictions on size,flavor amount of items & the fact stores are poorly stocked on choices of food items due to the arrival of alcoholic beverages inCO. The alcohol needs to have a separate space and entrance. I used to be content shopping here for food, not overpriced toys, seasonal, makeup or alcoholic beverages .

The Isles are full of displays. If there are four to five people present in the same area, you have to either Park and wait, or choose another aisle. The new feedback site took over an hour to find and figure out.

I filled it out on a Sunday . It took 4 days to add the points , when I was getting them the same day previously . I missed out on 10 cents off of my gas purchase because of this .

There's no option if your receipt has no ID... the prices on Deli items and bakery…

The Krogers on Dowlen street in Beaumont Tx, 77706 is horrible. I am so glad there is a H‑E‑B down the street. Management let their employees do whatever they want, especially the older employees who seem to feel like that’s their store.

I was in there two days ago, the girl in front of me with her wic card had to wait while employees fished out her baby formula and so did I while this employees who I will not name , played on his phone!!! Then when I finally got his attention half my items were rang up wrong.

This is the thing with this store they advertise one thing and they charge you a different amount. You have to watch every item. You also have to watch expiration dates they don’t. Every time I go to this store which is not too often anymore, there is always a pricing issue Ms…

I’ve bought bread products from the Chillicothe, IL store and many times they are showing mold after 2-3 days. This is unacceptable. Take these products off your shelves BEFORE they spoil.

My family have been doing business at the Pharmacy here in Cortez CO for nearly 30 years now and now we cannot get an Rx refilled in less than 7-10 days. We used your phone answering device and our request is accepted, but results are quite variable at best.

Most often it takes several trips / calls to pharmacy before our request is even acknowledged. It is a 50 mile round trip and that gets expensive! $$$. My opinion is your answering device is a POS!!

I sent complaint already about my purchase for Brisket haven't heard a word from you yet

I want to complain about a couple things.

First your system that sends refill reminders is flawed. I get texts and emails saying to refill my medication and I do so, it tells me a date to pick it up and then when I go to pick it up on said date they tell me they don’t have it cause I have no refills.

If your system can’t give me accurate information then I have no use for it. cause of your system.

Secondly, the girl that was working at the drive thru on Sunday at the south Erie location in Hamilton Ohio has a bad attitude and is a smart ass. Her name is Ashley i believe.

Went to the 2571 Little Elm, Texas location on 5/5/23 @ 7:18 pm. Worse and rude service by Joseline. Prior to her checking out my groceries presented her with my Kroger store coupons. She checked me out and after I paid said oh here I did not use your coupons.

I asked if she need to do a credit or redo the order she said, no here take your coupons down there. She did not call customer service to assist no apology nothing. I had to go look for customer service they were not at the desk. He was helping someone.

Thank goodness for Michael he corrected the issue in 5 mins. Joseline needs to take a customer service class. She is aweful. I will make sure I share my experience with my neighbors on next door.

The service is so bad I'm not shopping with the Kroger store at 6678 Covington hwy Lithonia Ga 30058...I purchased 8 piece fried chicken at about 11:30am on 5-4-23..The chicken fried so hard I could not eat it..$8.99 is to much money to throw away..I have repeatedly put up with the poor service that I'm taking my shopping elsewhere...

I went to the location on Olio road and 116th street here in fishers indiana to cash a lottery ticket. Instead of counting the money before I walked away, unfortunately I turned around walked about 20 feet then it hit me I didn't count what I had.

When I did count the money that was supposed to have been 500 it was only 400. I immediately turned and went back to the customer service counter and told the gal what happened. Thats when their rudeness began. I was told they couldn't do anything until the next day.

I go back the next morning and was met by a lady who instantly started off as being rude. She told me the drawer was counted and it was fine, she said it had to been my mistake and their was nothing they could do.

I repeatedly tried to get a manager and ask them to review and zoom…

My husband and I made a formal request about 2 months ago for a product at your Alcoa Tennessee store. The product we are looking for is "International Delights Irish Creme" coffee creamer. They never got back with us. We went to the Maryville TN store and was told "we won't order it".

We have called the International Delights company to ascertain IF the product is available and it is. There is no shortage of it. Your company sells other "International Delights" creamer so Kroger must have a connection to the main company.

WHY can't it be ordered? It is very popular and we would like to have it. We usually buy it by the case.

Please let us know. Thanks

I am complaining about your store in Prosper Texas (Windsong Ranch) All customers at this store today were so upset because they had only 1 employee checking people out in the middle of the day on a FRIDAY. This has been going on for quite some time and it is getting to the point that I will be traveling farther just to not shop at Kroger!

This Kroger is always busy when I’m in there but they refuse to schedule enough people to accommodate for how busy it is. I do not know if this is poor management or if upper management is making managers do this.

If it is upper management than Kroger deserves to go under and you will have only yourself to blame. H‑E‑B is a lot further for me but looks like they will be getting my business.

I count my medicine and on the 30th day I schdule a ride to pick up my medication. which I said it is the 30th day my insurance will pay for it the Dr. online it is going thru but yet you state I can't pick up till tomorrow?

how can I file a complaint? she embaressed me by talkimg to me like she did and left me with no alt. Person to speak to about her poor behavior...

I have a customer at the Newton Rd store and before that at the old location at Liberty Fairfield Rd store. I’m kidney transplant patient and get all of my meds at the pharmacy at this store. My Kidney Specialist called in a medicine over a week ago because I have been dealing with the Noro virus for several months and because of the meds I’m on for my kidney transfer my body could not get rid of the virus.

So after seeing several Doctors they decided to try this medication that was called in about 10 days ago. , I did and got a young female tech and I asked her why I was messaged. She said that the medication was $418 for 7 days supply @ 1 pill every 12 hours.

I asked her was my insurance going to cover anything. She replied that they would pay for 6 pills @ $40. I then asked her if the…

I have been harassed and discriminated against by an employee on multiple occasions at store number 00788. It is a much older woman that hovers over me and my family making me and my children very uncomfortable while other customers need her assistance.

Receipt says cashier CHEC 501. Self checkout. Today at 1:50pm she asked to scan my water. Looked around both sides of the bottom of my cart then proceeded to lie to me and say her scanner was dead while the screen was still on and said she needed to enter it manually.

She then scrolled through my scanned items at the self checkout then entered the water. She then returned to my side when the customer beside me was the one asking for help. Then returned again to stand and walked around very close to both of the carts I had with my kids in…

Hello, my name is Zhanna Shchedrinsky. On 4/5/23, I bought 5 packs of Swai frozen fish at 702 Winfield Dunn Pkwy, Sevierville, Tn. Next day I went to Kroger to return the product due to my husband's previous allergy to that brand of fish, which I didn't know.

Fish was unpacked and properly frozen. When I show my receipt to customer service "Shandi", she immediately told me that if nothing wrong with fish, I can't return it back, that this is their policy. She told me to go head donate, or give it to somebody else, but I can't return it back. I asked for supervisor.

This was a discrimination, because I was Ukrainian heritage and spoken with accent. I was returning items before, but never had any problems. Instead of calling supervisor, she went to him herself. In 15 minutes, she came back…

My last two orders they tried to charge me $10. A couple of days after my order was delivered and then my next order 3 days later after the delivery they changed my account $19.17 I call still couldn't get a answer and she hung up on me you will not get any of my business Gerald Labrecque