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Kroger

3.3
337 complaints

Address

1014 Vine Street, Cincinnati, OH, 45202

Kroger customers report widespread dissatisfaction with rude and unhelpful staff, particularly managers and pharmacy personnel. Major operational issues include long pharmacy wait times with medication not ready when promised, inadequate checkout staffing forcing customers to bag their own groceries, and deteriorating store conditions with dirty facilities and poor product quality. Billing errors, coupon problems, and inconsistent customer service policies compound customer frustration.

Common Issues

30% (72)
rudemanageremployees
25% (60)
pharmacyprescriptionrefill
20% (48)
self checkoutcashierlines
15% (36)
dirtymoldyexpired
10% (24)
couponschargedprice

Complaints

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Kay Koestner

Jan 11, 2019
0

For many months the Chillicothe IL store's Diet Pepsi Wild Cherry shelf has been completely empty or only had 1 or 2 12 packs. When it is stocked, there is room for only 5-6 12 packs. If the store offers 4 for $12 or 3 for $10 sales, that means only 1 or 2 customers will be happy.

When the shelf is empty, I do ask checkout clerks and/or store managers to see if there are any in the back. Usually there is not. They do offer rainchecks. I have one from October that I have not been able to use, because there is none in stock.

I, therefore, have stopped asking for them. I have spoken to managers on many occasions about this issue. Matt at one time set aside 4 12 packs for me. The female manager has offered sale price for the number of packs that were available to me.

Other than that,…

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Donna

Jan 5, 2019
0

I'm writing you again I see the store I have writing you about so many time is in the news and you didn't care about my comments about this manager in mesquite texas 1900 faithon p. lucas sr. racially profiling teenage boys even though this wasn't the head manager I have seen her do the same thing to people in the store and for what ever was your reason you didn't care to do anything about her when I told you about her doing this - now you see it on the news she lucky it wasn't her this time but

she just as bad - I'm disappointed in Kroger company because I no I'm not the only who has commented on these manager about the way they run the store - so don't be to hard on the night manager who on the news for racially profiling because you don't care how the STORE manager runs HER store when…

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lovely j wells

Dec 23, 2018
0

my complaint is that I was spoken to in a harsh manner I visit this store often so I try to look over it but as I keep thinking about the young lady that spoke to me in a racist way let me explain an then you tell me I had gone shopping a few weeks prior to this day well when I got home I realize that I was missing a pack of meat and a small box of ice cream and

a can of soup I wouldn't have noticed this at the time I was shopping because brought close to 260 groceries and i also lost my debit card i called as soon as i realized. she ask me why then sends me up to the desk i wait in line i get to the lady i tell her what i think happen she tells me to get the items ..

she gets on the phone ask for manage and says in front of me i tired of people stealing our stuff. i was confusing i had…

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sheila wajda

Dec 11, 2018
0

I was at your weirton wva store and their was a price that was marked incorrectly i went to the service desk they were very helpful and told me that they would honer the price and removed the sign with the wrong price. the service desk attendent told the check out person then a manager was called to correct the price the ast manager then proceeded to tell me i was wrong it was not that way in the isle i let him know that the item was in front of the register and

was marked that price and that i already spoke to his service desk attendent. he at that time asked me if i was in earlier then came back i told him no after 15 min he gave me the item at the posted rate but

he really made me feel like i was trying to get away with something, i felt he acted very unprofessional.

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General Customer

Nov 29, 2018
0

We had checks stolen from the mail. Somebody washed them and used them in places we've never been to nor even know where they are. One place was a Kroger store. There were others.

Our bank intercepted and declined the checks upon notice from the USPS. Kroger is demanding payment anyway. No matter what.

We have a police report number, time, date, number of all the checks that were stolen, etc. Doesn't matter to Kroger, they're telling the our bank we still have to pay up. I take it by this then that Kroger is assuming we are thieves.

The Postal Inspector and Federal investigators will hopefully sort this out. Hopefully before Kroger decides to start trying to damage our credit which is currently over 800. If they do that it will be 'Houston, we have a problem' time.

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Timothy L. DeLong

Nov 28, 2018
0

I went to use my fuel points and they are not there. This is the third time my fuel points have been STOLE FROM ME. The last time someone in Galloway,Ohio used them I HAVE ALL THREE OF MY CARDS.

Approximatly three months ago I went to use my fuel points and were gone went inside Krogers Johnstown,Ohio they told me I had just fueled up in Galloway 45 miles from Johnstown 15 minutes ago I could not drive 45 miles in 15 minutes. Filled out NEW CARD AT THE DESK THEN.

MY NAME IS THE ONLY NAME ON MY CARD. THIS TIME YOU STOLE 80 CENTS A GALLON FROM ME I HAVE NOT USED MY FUEL POINTS THIS IS WRONG I SPEND 800 TO 1000 DOLLARS EVERY MONTH THERE I AM TIARD OF MY POINTS BEING STOLE FROM ME I THINK IT IS TIME TO TRANSFER MY PERSCRIPTIONS TO CVS HERE IN TOWN AND SHOP SOME WHERE ELSE.

I DESPISE A THIEF…

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Kroger

Nov 20, 2018
0

I realize I am late coming to the party, but that in no way excuses you, Kroger, for selling fish from China. I just recently- like within the last 2 months - discovered tilapia. I found it when I was looking at your frozen fish section and in an effort to eat more healthily, bought a bag.

I prepared a wonderful meal and my husband and I were thrilled to add a taste to our menu rotation. Then I told my sister about it. She is a world traveler and an amazing cook. She almost barfed! She read me the riot act about tilapia from China, as well as other fish and frankly I am appalled.

And here's the thing, you are selling other fish from China as well and people that don't know, like myself, will buy it, eat it and could possibly get quite ill from their unclean, frankly, filthly, raising…

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marshall anderson

Nov 8, 2018
0

ie. but your latest ad takes the cake. "3 days only" "beginning Wed. com or on our app. Did that and proceeded to shop your new store in Arlington, Tx. on Hwy 287 in SW Arlington. "can use up to 5 times".

I had a circular and showed him. He could not figure it out and went to the front of the store to ask a mgr. 99 and to tell the cashier that it was good. who said she would honor that price. 99.

explained what I was told by Robert. "No, I told Robert that you could load the coupon today and come back tomorrow to use it". Two employees in less than 10 minutes that treated a customer with disdain and discourtesy.

Got a refund on the cheese and left. When I got home, I checked the circular again and sure enough under all the "Starts Today" etc. it did say that your downloaded coupons…

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Beverly Slater

Nov 7, 2018
0

I Beverly Slater Purchased a package of pineapple tidbits 5/27/2018 while eating from container happen to see a roach leg. Through Kroger contacts I was informed to send leg to Pacific Coast Producers/Travelers this company sent container for me to send leg/piece of what I saw in container, while placing in container leg broke so I still have other part. Pamela Mee called me and said it look like a stem of product to them and I did inform her it look like an insect leg to me. I inform her they need to get another viewer because I will be sueing for $20 Hundred Thousand Dollars for having bug leg in what I purchased and most likely ate some. I don't know who else I need to contact but I am searching to sue on this matter.

Thanks, Beverly Slater 119 Alfred Drive Vicksburg, Mississippi 39180…

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Gary H Perkins

Nov 5, 2018
0

I shopped at the KROGER in Bartonville, Illinois today. Actually I split my KROGER shopping between the BARTONVILLE STORE AND THE CANTON STORE. HOW %^$&^%# ever today I was in Bartonville. Usually I have no complaints. Today was the exception!!!! Being a KIDNEY Transplant patient I am on IMMUNOSUPPRESSANT Drugs to PROTECT SAID KIDNEY. Making me more susceptible to the common cold and the flu. The check out lady obviously had a severe cold - coughing very frequently. She did make a half heart-ed effort to cover he cough. REALLY, if allowed to work, she should have one of the pump dispensers to was her hands frequently.

I checked with the Manager and he said it was KROGER POLICY that let her work.

My point (should be yours also) sick people who engage the public should be at home and not…

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India McMann

Nov 3, 2018
0

At the Highway 20 store location in Covington (in which I long stopped going to) the sales associate named Deanna has a very nasty ass attitude and ironically is one to preach about energy and customer service. She always gives rude looks and picks and chooses who she acknowledges and does little petty/ childish things behind people's back.

In my experience some small skinny girl in a kroger uniform kept looking at me all crazy , rolling her eyes but I kept ingorning when I got up to the cashier there was no hello , how you're doing just an eye roll and rude looks. It's amusing that one person can change your demeanor and yet if someone does the same to her she runs and cries wolf.

Sis don't talk positive when you're actually toxic. I've also had to deal with her treating one of my…

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William Cornwell

Nov 2, 2018
0

Your shelf restocking service needs an immediate overhaul! For one thing it's non-existing. Waiting for the supplier to get around leaves too much lee-way. When stock boys were in charge of certain areas shelves that got "low" were restocked. If they get bare, stock boys were replaced.

Now, shelves are very seldom stocked even after being bare for up to three or more days. Since Kroger doesn't seem to care, We'll start our grocery buying at Meijer's

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vince Larson

Oct 26, 2018
0

why in the world can't i get a t-bone or porterhouse steak at Kroger at 79th and fall creek rd in Indianapolis, IN. this has been going on for months now. This is at least my second time I have contacted you with no response. I have been going to this Kroger since 1999 and I can't express in descent language how poorly this store has become.

i can get in my vehicle and drive down the street to 116th and Cumberland rd Kroger in Fishers, IN and buy whatever I want, but not at 79th and fall creek.

I've been told by the help (BTW, good employees) that the meat manager tells them that the beef is seasonal???????? It's not seasonal in your other locations.

Who in the world manages this location, in the old days you used to post their pictures in the office area with their titles, so you knew…

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James Haas

Oct 18, 2018
0

Vernon is not a good experience. The aisles are ALWAYS full of boxes on carts, can’t get through the aisles, have to change directions. Out of products we have bought for years. Checkouts are okey but always have to bag my own groceries. NOT GOOD!

Vernon store and going to Mansfield Kroger. This store did not use to be this way. If you want to beat WalMart, you need to get your act together. Even Aldi’s doesn’t have this problem!!!

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dawn peak

Oct 16, 2018
0

I sent a click list order to the Kroger in Carrollton, KY, at 10:30 Sunday morning. My scheduled time to pick up was 4-5 pm Sunday evening. I got there at 4:20. I called in to let them know I was there and they told me it would be 30-45 minutes because they were swamped.

At 5:00 I called them again to see how much longer it was going to be because I had an appointment at 6:00. Again I was told it would be 30-45 more minutes. I called the manager and told him I thought he needed to give them more help since there were 5 of us sitting in the parking lot waiting.

He told me I just needed to have more patience. I finally received my click list order at 6:10 and the poor lady who brought it was practically in tears. She kept apologizing but they she had so many orders she just couldn't do it…

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Richard Reid

Oct 4, 2018
0

We shop the Kroger at West Lake in Hardy VA. When it first open it was an outstanding store but after losing several managers it has gone steadily down hill. I was there at 4:00pm today and as usual the entrance way and cart areas were dirty.

Moved to the produce area to buy corn and there were four ears of rotten corn and the strawberry selection was very limited with poor looking product. Went to the dairy area and found no Land O Lakes Buttery Taste margarine or Bays English Muffins.

Went to the cracker area and found no Good Thins Corn crackers. Also no Kleenex Tissues. At check out only two lanes open with back ups of people waiting to check out. At one time there was a name and picture of the store manager but that has also disappeared.

If there is a current manager that person stays…

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Karrus Waits

Sep 23, 2018
0

Mangers are very rude with very little explaining to me and I think I might of heard a racial comment from one of them BY THE NAME OF BILL THIS IS THE STORE IN PHOENIX ARIZONA

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Cheryl pankey

Sep 22, 2018
0

I've had my Kroger's 123 prepaid customized Visa card since October 20 2017 and they fail to honor my free rewards free 5.00 in groceries after every 1000 points and Everytime I try to redeem my free groceries they refuse to honor the ad.im gonna consider filing a cusumer fraud case in order to get my free rewards groceries I been trying to get ahold of a manager he liked and told me he would come out and talk to me but never did

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linda mansfield

Sep 20, 2018
0

I'm a faithful Kroger shopper so is my family. on Sept-20th between 5:30 & 6pm I went to Kroger to pick up my meds as I walked In from the sliding doors to the pharmacy there was dried spills and trash on the floors.

at the self check out the employee was picking trash off the floor only to put it in and over flowing small trash can. I decided to speak to the manger on duty Ms. Davis I asked was there a reason the store was not being cleaned?

she answered there is no reason. the produce dept. could use some attention the breads also needs work your meat dept. looks good your deli and bakery most of the time looks good the front of the store should always be ready to greet the customers instead it there is clutter. never enough cashiers.

you try to find a clean spot to put your items the…

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APRIL JONES

Sep 6, 2018
0

I went shopping at krogers west gate plaza location and did my shopping for my mothers 55 birthday cookout that we were haveing 4 her 2morrow on Thursday. As i proceed 2 check out i was short on money so b4 i went 2 shop i empty out my change jar rolled all my coins in proper coin rollers an was gonna use that if i needed to so

as i said i pull out my container of rolled change an tried 2 pay 4 my items the lady said 'rolled 'change we cant take that i said ive rolled it all up in the proper coin rollers its my mothers 55bday this is wat i have she called over the loud speaker ask 4 her manger kaylup he came over she lifted my container of rolled change & showed him it was all rolled change an he then

said we have a contract wit the coin machine an we can not take ur rolled change but ur…

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Cathleen Taylor

Aug 31, 2018
0

On August 30, 2018, at approximately 4:12PM I went to your store at 10136 Two Notch Rd, I used the self check out. 00 back. After checking out I walk away and left my money in the machine, the store was really crowded and loud I could hardly hear anything, so I didn't hear the machine prompt me to get my money.

When I got to my vehicle I realized that I left my money and immediately went back in the store to inform the store manager what had happen. The Manager Jake ran the video and told me that there was a couple that used the self checker right behind me had taken my money.

Manager Jake inform me to filed a police report and that is what I did. I'm hoping the police department will assistant me in getting my money but I know it is a low priority on there list for them.

Now I'm…

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Kamilah Tolliver

Aug 22, 2018
0

com thanks for listening my concerns

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Richard Barchenger

Aug 16, 2018
0

i have been a loyal customer of kroger for many years. i mainly shop at fred meyers, but also shop at qfc as well. i look forward every quarter to receiving my rewards in the mail. i was recently transfered to lake havasu arizona and my quarterly rewards were forwarded to my new address.

i called customer service to see if my rewards would be honored at smiths, another kroger store. i was summarily dismissed and told no. for someone who appreciates customer loyalty, you certainly are not loyal to your customers. i will refrain whenever possible from shopping at krogers.

and i will share my experience with others whenever or wherever possible. 00. youve lost all the revenue of my monthly spending as well as anyone else i can convince to shop elsewhere. was it all really worth screwing me…

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Danny Crawford

Aug 16, 2018
0

Texas 75670 last night about 8:30 I looked for water along with other peoples but did'n see any so I asked the first worker where was the water she said if it was not on the water isle ask for a rain check or return later,so I ask another worker she said ask for a rain check,so on my way to the meat section I ashed another who do I need to talk to about it is the fist day of sale and

nothing to sale so she told go by medical dep. there I found about a half of a crate so I thank that is a false statement to say there is a sale and nothing to buy. I hope someone will correct this sale problem

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Lana Ledbetter

Aug 5, 2018
0

I waited in line 15minutes today as there were 2 people but one lady was making deli trays and another one was waiting on the rest of us. I asked a mgr of some sort to get us some help he did not he just passed by me with a trash can full of garbage.

as a matter of fact a lot of people were cleaning there. I just wanted to get my stuff and leave. As management is who falls on there lack of help.. Just wanted you to know . Dont write me back with the Blah Blahs this is just what were up against there is no competition ...

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Katie R

Aug 1, 2018
0

If Kroger's in Tennessee bans VISA cards, I hope everyone will go and pack their baskets and when they get ready to pay after all the food that has been scanned, I would tell you, or sorry I don't have any way to pay of it because you don't take VISA. I hope the people in California will do the same.

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Eric Hersbrook

Jul 31, 2018
0

On Friday July 27,2018 I called the Kroger store at 26130 Gratiot Roseville, Michigan to return a package of EGGO Waffles which were dated 2016 and the voicemail said they were opened until 12:00am . I arrived at 10:01pm and only one door was open and the store was rather dark with only a few lights on.

99 and it wasn't worth my time and gas. I wish the voicemail would have indicated that and also the store did not offer full service thus I will find another store moving forward and share my negative experience with others. Eric Hersbrook

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Carol Raines

Jul 26, 2018
0

This evening I checked out at Kroger and did not have my wallet, but did have my checkbook, gave cashier my check and he asked to see my ID, of course did not have one, he accepted my phone # for my Kroger Card, called manager in and he stated No ID, No Groceries, I was left standing with $200 of groceries in my cart, customers lined up behind me, I am a regular customer, showed them a bill I had in my purse, short of getting the registration from my car, the manager laughed at me and

said sorry you have to have an ID, I believe this short toothless manager needs to go to Customer Service Classes!!!! And I understand a big Corporation like Kroger does not really care, but I need an answer. Thank You.

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Cindy Barnes

Jul 22, 2018
0

I used the click list online pick up on July 14, 2018 at the White House Krogers store. When I got there they said there was a glitch in their system so they had to rescan my stuff there was a lot of things that was out of stock. I was supposed to be charged 69.62 and was charged 81.95. the receipt that Sara gave me was for 69.62 and she told me that the amount would of been changed on my account and it was not I would like to know why there is such a discrepancy in the receipt that I received when I got my order and when it was charged,

I like the convenience of shopping online and really like the products of the Krogers store please get this together as it is an excellent service and with me working full time this is a great service for me.

I would appreciate any help you can give me…

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Judy Benton

Jul 21, 2018
0

On Monday July 16, I ordered a prescription for a refill by automated phone call. It said it would be ready Tuesday at 11:00, they did not call so I called them at 1:00. A pharmacy tech said they have the pills but it was not ready.

He would fill it and call me. He never did. I called Thursday and he said he had them. I called Kroger and they said come back for the rest. S I had to go there a second time and they gave me the rest of the pills. I am very disappointed

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john k. weller

Jul 13, 2018
0

Produce is poor, unable to get products you like only selling Kroger brands. Shelves not stocked. It appears that Kroger is not getting better but worse. Going to have to start shoppping at Meijjer or Giant Eagle. This Kroger needs major help.

The Kroger is in Johnstown, Ohio been shopping there for 18 years and every time I shop there now I get so angry cause I am unable to find what I need. Please address this so I can continue to shop at my local Kroger.

The people are nice but they are unable to help with this problem so they say. I just want what I want and not just Kroger or Simple Truth brands. Thank you for your attention to this matter. PLEASE fix these problems.

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Janet Newman

Jul 4, 2018
0

Kroger brand salted carmel ice coffee beverage found out they are discontinuing this brand I work 10 hours a day and enjoy taking .Maybe Giant Eagle is an option

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Felica R Berry

Jun 30, 2018
0

00, You guys being the merchant of the greendot moneypak card should have some type of agreement with the company for problems like this. 00 Kroger store#245 Augusta, Ga.

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Nelson

Jun 8, 2018
0

The service and attitude at this store is unacceptable. The employees are complaining about the attitude of some supervisors,and their hours being cut. An employee with 17 years of employment has her hours cut from 40hrs to about 30hrs. There are some sackers who work 40hrs,but actual time they work is less since they talking to each other or with friends.

A customer complained about how they sack her groceries so she asked for certain sacker to do the sacking. She was told that she could back later to shop.. This attitude has gotten worse during this year. I have shopprd bat this store since it opened,and I am considering of shopping at HEB or Whole Foods.

I spend about 200-300 dollarsca month at this store. Please change bthe attitude of the employees and the managers

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Kristin Johannigmeier

May 12, 2018
0

This is a complaint about the system you use for your Kroger Gift Cards and about 2 employees at 7087 Hwy 70 South in Nashville TN…37221. There was a time I used a Kroger Gift card and they said there was no money on it.

They took me to customer service and figured out the exact dates and amounts I used it and although it was a bit embarrassing for me, I was relieved I got all of the money of the gift card and very thankful for the employees that helped me. From then on, every time I felt like the gift card was wrong…I just chalked it up to my lack of knowing when I redeemed it all. It happened often.

So often in fact that I decided to keep better track of it. I would use a $100 gift card once for $30 (and I would have $70 left…a good amount) and when I would go back knowing I had plenty…

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James Talbot

May 12, 2018
0

Frys 59 had a sale on New York strip and had not one in there meant case, every time they have a sale on steaks they never have enough .

Also when asking the person behind he informed us that they were out , this store is notoriously OOS all the time I truly believe I am going to take my business else where be cause they just don't care and is no big deal to the management team here. Thank you, James

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Ronnie D Cosby

May 3, 2018
0

may 2 2018 stop in corinth miss to get 2 -5gallons cans of gas gave the cashier 2 twenty dollar bills told her iwas paying for ten gallons of gas she rung up 40 dollars gas i told this black woman again i only wanted 10 gallons of gas she told me she didn't know the price of gas itold her to give my money back i would go across the street to a shell station she made a face at me like she didn;t want to give me my money .

i buy most of my gs and diesel at kroger but never again at corinth miss if she dosen;t know fuel prices and can;t figure how much 10 gallons of gas cost she don't need to work there she is going to cost you to loose more sells

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A. Adkins

Apr 26, 2018
0

The Kroger in Inglewood (3410 Gallatin Rd. Nashville, TN 37216). I've been a regular customer of this Kroger store for the past 10 plus years.

Specifically, the past 3 years or so I, and most of my friends, neighbors, have noticed a massive decrease in customer service and overall competence. I typically use the self-checkout service. It never fails - when I need to be carded via my ID, I find myself waiting...and waiting. Only to notice (ALWAYS) an employee (there's usually 3-4 different one, all the same thing) sitting there or leaning on the wall, on their phone, laughing, talking with other employees, etc. There's always a distraction or something keeping your employee from doing their job. The lines are typically long and grueling there, due to the slowness and lackadaisical behavior…

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Tammy keller

Apr 19, 2018
0

Went to my orab Kroger this morning and find a box cutting razor. Laying on top of a cereal box in the isle .I went to tell the manager he might want to tell the employees not to leave them laying around he had an attitude was rude walked away and tossed in in the trash can. .not even a Thank you I'm glad I found it before a child or an elderly person this could have been bad

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kelly fuqua

Apr 18, 2018
0

Complaint on the Kroger location in Springfield Tn. m on Tuesday April the 17th. My pick up time was between 5 and 6. I get a call at 4:50 stating they were unable to fulfill my order and that I could wait until tomorrow to pick up my list or cancel my order. I cancelled my order.

I felt the customer service I received was not at all satisfactory in the click list department. I called to speak with a manager and Kevin at the front desk answering phones didn't have any phone manners. Another employee in a different department with horrible customer service skills.

After having to call 3 separate times to speak with a manager I finally got in touch with "one of them". "one of them" is the response I got when I asked if I was speaking to a manager. I didn't get a name.

He also was very…

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Carolyn crabtree 1208 Warwood Avenue Wheeling an 26003

Apr 16, 2018
0

Recently I bought 4 bags of your brand of chips for a birthday party. They were so salty that we could not eat them. I have found that to be true with a lot of items. I should have taken them back , but the kids fed them to the ducks. You're truly , Carolyn

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GORDON CORWIN

Apr 12, 2018
0

I go to the Milford store (48380) the selection of things is always bad EX today 4/12/18 11:00 no regular diet coke no regular rice checks very bad mannered workers in the produce depart talking with each other blocking the aisle so you can't get by., Only one register open except for, do it your self. I belong to a big club in the city and many of the women say the same thing poorly managed.

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Michael Brown

Apr 5, 2018
0

I would give this Kroger store 0 stars if possible. This happened last night, 4-4-18 around 8 PM at Kroger store on Timber Ridge Drive in Prospect, KY. After looking through orchids in Floral dept for 15 minutes, my wife found the one she wanted to buy and we proceeded to checkout. Had to go to self serve checkout because there was only one manned cash register in service besides self check out and it was very busy. We waited at least 5 minutes for a register to open up.

Our orchid had cellophane wrapper around it that extended a few inches above top of plant. The price tag was attached to the plant, down inside the wrapper by several inches. It was impossible to scan this tag at the self serve register so my wife asked asst mgr Victoria to help scan the price. We thought that she would…

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Marlene G Marks

Apr 3, 2018
0

2300 Holcomb bridge rd Roswell Georgia. Spent 45 minutes on line to cash a lottery ticket. Person who was doing money orders has no clue not the first time there are complaints about him. when he finally came out there were 7 people on line waiting for money's orders.

Was told a front end person would come,, waited another ten minutes before someone came out. This is absolutely unacceptable. You clean house a couple of weeks ago well why through away the baby and keep the dishwater. I have shopped at this store since day one many times a week.

The clerk that has no clue should not be in that position. Don't remember his name about 50 ish not from here name started with an E I'm sure you can find out. As for the manager no skills at all .

Stood an shoot his head the whole time. Time to…

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Susan Jacobson

Mar 31, 2018
0

Management at Deli department at Hebron Store could not tell me sodium content of their prepared and packaged chicken products. ie,buffalo chicken wings or even their whole roasted or rotisserie chickens. I have a relative who is on a very restricted sodium diet due to heart failure.

Kroger is not a very restricted- no- low-reduced sodium content store. None of it ( prepared and packaged chicken products) has labels with that information nor did employees including an assistant manager know where to find it although they "looked" at books and the boxes the stuff comes in .

This is the nutritional stuff they are required by law to have available for customers. Asked for a manager so I would be sent the information by whom at Kroger has it since obviously the store deli personnel don't…

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Susie Sykes

Mar 30, 2018
0

My husband and I were getting ready to check out and I noticed the ham we were buying did not have a price on it. He went to the back of the store to get another ham. None of the hams had a price ticket on them, so he just brought one up.

The clerk was very nasty to us because she said it was not her job to price and we should have gone to the butcher and told him. " Then she said I was turning the bags the wrong way!

We spend a lot of money in Kroger, as do my whole family, and I've never been talked to that way in any store. It was at the Kroger at 12611 Taylorsville Rd. Louisville, Ky. The clerk's name at the register was HOPE.

Should have just walked out and left all the groceries. Next time, if I ever go back, I will!!!

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Joey vergara

Mar 16, 2018
0

Many Kroger employees have complained about discrimination claims. All are unacceptable and many have threatened to contact their lawyers. One incident happened with a sweet Hispanic woman who constantly is bullied by supervisors. They even threw away her drink of coffee that was not in sight.

The other they constantly say he can not have his snack on him and the employee is diabetic also has a doctors note stating he can have it.

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Shirley Sims

Mar 14, 2018
0

I Shirley Sims went to Kroger at 11895 West Broad Street Richmond Va. I paid for my groceries. I observed the bagger put Kroger milk, slice cake on top of the pie shields I bought. I suggested not to put the slice cake, milk on top of the pie shells will crack the shells.

The bagger didn't' like what I said jerked the pie shells out of my hand so hard tore hole in the wrapper. I told him don't snatch nothing away from me. I went to the customer's service desk spoke to Anita and Benita about the incident told them I don't appreciate the bagger snatching the pie shells out of my hand being very rude and disrespectful.

Anita said she think she know who it was and will and speak to him. No one called me. I called number to file the complaint. on 2/2/18. I spoke to Adrien he called the store…

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Stephen Bower

Mar 14, 2018
0

Shop Kroger in Richmond VA where I live. One store (Lombardy) is not always a great experience-mainly an attitudinal issue with some personnel. Example: Today I wanted only to fill and RX and buy one item so needed basket not cart.

Entered store-no baskets, went by produce, floral, check stands to self check where the staff person is engaged in long joke with 3 personnel from fire dept. I wait, when there is an opportune time I point out there are no baskets at other entry.

Response: a stare and "oh really". I go to pharmacy and wait my turn, 10 minutes later walk back, same employee still telling jokes, baskets as they were-with none at front door. Employee in question is black, stocky, she has a large streak of purple hair.

The issue has more to do with responsibility and awareness.…

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melody

Mar 1, 2018
0

the store that's on fm 544 in Wylie, Texas has an employee who is very rude and doesn't allow or like you to use coupons he always finds a reason hes not going to accept them he accuses you of fraud even when there from the news paper or the Catalina machines even the store coupons he is very racist he always refuse to help me are my daughters he needs more training when it comes to coupons i will no longer shop at this store i will take my money where i'm appreciated

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