LA Fitness

Had a mamger come to the basketball court and tell me i was bothering someone i wont be coming back to this gym again for poor conflict resolution and poor communication. They escorted me out. What a shitty gym.

Pool water in local club at Hylan Blvd in Staten Island very cold and during lust 4 months only promises but never fixes

To whom it may concern, I am writing to express my concerns as a member of the WPB Fitness club regarding the dry sauna facilities. I have noticed that the manager of the facility, Dazz, does not seem to be knowledgeable about the proper usage of the dry sauna, as there are no rules or guidelines in place.

This has led to people entering the sauna wearing their workout clothes and dirty sneakers, which makes it difficult to breathe in the hot and smelly air. As a result, I am unable to fully enjoy the benefits of using the sauna.

Furthermore, I have observed that some individuals pour water on the heat device, causing it to frequently burn and require repairs. This incurs additional expenses for the club. When I brought this issue to Dazz's attention, he dismissed my concerns and even…

I have made earlier complaints in writing to you, over the phone, to the manager Larry and most recently to desk personnel because Larry was not present. I also complained to the BBB and just sent them an update on this ongoing situation.

On October 29 I walked into the sauna. Already in the sauna was a Hispanic man and Carnell, the employee who I have complained about in the past. I sat down and very quickly Carnell gets up and walks out but says,” kick your mother fucking ass”.

Now this is after he has said homo and fucking faggot in my presence in the sauna. I am certain he knows I am the one who complained about him spitting flem on the floor of the sauna and playing loud vulgar music in the sauna nomatter who is present and

subjecting gym members to having to listen to his music…

Stoughton mass policy boom box with extremely loud music, being heard over the gyms music, I have spoken with the staff and either 2 things have happened 1. no one took me seriously (due to I am an older white women of no importance) to speak to this man or 2.the staff doesn't want to speak with him due to the color of his skin and choice of music. I really hope I am wrong in both scenarios.

I simply went to the gym Tuesday Night at 6:10PM at night October 24, 2023. Put in my things inside the locker room nothing else was inside but a key. When it was time to get my things I noticed my locker and things were gone to found out they put them at the front desk.

So they broke into my locker space and they could not give me another locker that they broke. One of the managers looked at me like I'm dumb or have no logic I been a member of LA Fitness since 2008 I really didn't like the treatment I got at the LA Fitness in South Miami, im very upset.

I'm even thinking of switching over to another gym company where I be valued better as a member never have I had this happened to me before it ruined the rest of my day the fact that the managers acted the way they did and can't provide…

Dear LA Fitness Corporate,

I hope this letter finds you well. I am writing to express my deep concern and disappointment regarding the behavior and conduct of General Manager, Valerie Harling, at the LA Fitness location in Conyers, Georgia (1618 Hwy 138 SE, Conyers, GA 30013).

During my recent experiences at LA Fitness, I have had several encounters with Ms. Harling, and her consistent demeanor has raised serious concerns. Her attitude has been nothing short of rude and condescending, which has had a detrimental impact on my overall experience as a member of LA Fitness.

It is disheartening to be met with such an unprofessional and unwelcoming attitude, particularly from a member of the management team. In my interactions with Ms. Harling, I have felt disrespected and undervalued as a…

My problem is bad staff I usually sign in the gym is overcrowded, unfriendly staff bad customers usually aggressive. My bicycle almost got stolen la fitness did no file or call the authorities. I always come home feeling very sick to my stomach and I can not get any sleep.

I don't know if there is a covid 19 outbreak I was not told. I can not afford anything else this is the closest gym to my home.

I am totally disappointed with the way this company does business. Everything is broken dirty . Employees are the rude and especially Lisa that works in the front of Hyde Park club in. Chicago IL please fire her she is a disgrace and probably a thief

To: President of L.A. Fitness

At the L.A. Fitness gym on Golden Valley Road, Santa Clarita, CA the handicap shower stall has had no soap for multiple weeks. In addition, the last few weeks, the handle to turn on the shower is missing. Therefore, the shower cannot be used. People being people, many who used the handicap shower in days past when it did work, were simply the person who left the pool first, leaving someone handicapped without that advantage. My suggestions are very simple and inexpensive, i.e., 1. Put soap in all shower booths. 2. Make sure every shower has a handle to turn on the water. 3. Put grab bars (1 or 2) in each shower. They are inexpensive and would allow handicap swimmers something to hold on to when showering and toweling. Thus, if the handicap shower was taken, a…

Other L.A fitness locations have new up to date, state of the art equipment, where as the Bronx location still has equipment since it opened when I joined in 2014, and a lot of the machines, and cardio machines are always down and never fixed.. I’m a loyal member and hate to complain, but something needs to be done, alot of my fellow gym meme era complain but nothing seems to be done and management doesn’t seem to care in my eyes..

I have been coming to LA Fitness for almost 3 years now in Round lake beach Illinois. Lately I have been dealing with very rude employees. I stand and wait for my boyfriend at the end of every workout. There was an employee who was trying to kick me out and was rude about it and also used profanity against me and acted unprofessionally.

Today 10/04/2023 I went to the gym and again delt with a rude employee. She politely asked if I can be out by 10:00pm and I politely said that I will try my best since I was in the process of grabbing my things out of my locker.

She then changed her attitude and rudely said no, you need to be out of here by 10pm and threatened to revoke my membership. It is cold out now so I also took the time to put my sweatshirt on.

As my boyfriend and I were walking…

When I joined I also signed up for training. I told Johnathan that I am 69 years old, have been training at another club for 7 years and have had 2 shoulder surgeries. I needed an experienced trainer, He did the initial training and I believe the second one than put me with a lady that really specialized in Yoga.

than I had trainers not showing up. Johnathan stood me up 3 or 4 times. twice was not feeling well and forgot to notify me.. Two other times I was just stood up. I texted him appx. week of 9/6 and told him due to with the certain level I require, and not receiving felt my needs were not met.

Especially 4 weeks with no training given in a row. I also re-texted him to let him know since I've had no response, I was disputing my charges. I did pay for August. I let him know how truly…

Terrible place that does not hire people with a disability. Company does not abide by the Americans with Disabilities Act.

The pool is closed again the staff tells us that it’s going to be fixed we have heard that too many times.When is the corporate office call this location and get something done! The number is 610-373-6515 PLEASE HELP

I’m being charged for personal training yet they don’t have a personal trainer to train me . I’ve over a month worth of training so far.

And the sad part is a lot of these instructors are not really certified and just someone that fit a description. I walked out in order calm my nerves because it could have gone left. But yes check your team LA Fitness and teach them to be a lil more professional

To the L.A. Fitness management ,

I am writing you about your L.A. Fitness gym located at:

8310 Bird Road Miami, Florida 33155

I have been a loyal L.A. Fitness member for more than 5 years and your Bird Road gym is by far the closest to me. I continued paying my dues all the way through the COVID epidemic even though I didn’t use the gym for almost 2 years as a show of loyalty. But after COVID the situation in this gym has gone from bad to worse. I have complained in the kindest way and numerous times to Michael Lamas, the operations manger but nothing has changed. His answer is always that he will report my complaints but changes are either slow to be addressed or non-existent.

Specifically:

1. while they continue to advertise a “whirlpool spa” on their website, there hasn’t been a…

Extremely poorly run and poor customer service. I went to a location in Irvine and the team member sat on their phone the entire time as I tried to talk to them about my account…

Hello. I have a complaint LA Fitness Richmond Staten Island NY …

Stamford branch of LA Fitness is just a joke. The sauna room is down since 3 months and every time the excuses are on missing parts. I have written to the support department several times and get no response at all.

Even the local management is ridiculous. I would request people to just stay away from this gym and not to waste money.

Kids Club has always called me on the phone for any particularity with my daughter. I was training on the rowing machine early on August 22,2023 and an employee came and asked to look for my daughter because she was sick and bothering other children.

When I went to the room, she was by herself and playing calmly. I mean, I have never had any issues with my child. This time I felt humiliated by the way she asked me to look for my daughter because she had the sniffles.

They always text me or call me. I was undignified and humiliated.

First she’s not the caregiver, second there are more people on the training floor LISTENING to the comments made about my daughter. She is up to date with her vaccines and is abstained from the club when sick. Once again, I have never complained about their…

Based on my personal experience and reading hundreds of other online reviews it seems like a common practice for them to freeze the accounts instead of closing them then after 12 months your account can be re open and your card will be charged. 99 charges.

in my case was 14 months because my credit card is based on auto pay and I almost never check my statements. I reached out to them and verified by an associate name Arial that my account was put on freeze on 6/1/2021 by another associate name James at Eltoro CA location.

"I requested to cancel not to freeze" so because there wasnt any charges from LA fitness I was under Impression that my account is closed but the account got automatically active with out my knowledge on 6/1/2022 then I cached them on 8/8/2023. After many unpleasant…

I cancel my membership 2 months ago, and apparently the lady who “helped me” with the process of cancellation didn’t do her job, I just realized I was still charge and went to the gym and cancel again and get my two months refund, the manager told me he couldn’t help because it was a long time ago, I mad because I went to the gym three times already and have no rationale answers.

My very strong complaint is that one of the employees at la fitness East Walpole ma has his dog with him at his desk. ARE YOU KIDDING ME? That is the most ridiculous situation I've come across at LA fitness.

meanwhile the men's locker and showers continue to be nasty. I've complained a number of times about that . I ask again ARE YOU KIDDING ME WITH THE DOG IN THE GYM?

the worse customer service not willing to help customers when their in need, cant even talk to them

The promotion event for for after work out pants is playing music/rap so loud I can’t think. Complained to white haired gym instructor who said, “ only one day” ruined my workout

The one instructor at the New Lenox site is continually late. She wanders in on the dot then goes to the bathroom then fiddles with the sound system so that it is over 10 minutes late starting. On a Monday when she does back to back classes, she still starts the 2nd class (yoga) late.

Comments to the desk seem to do no good. Plus I could do her class in my sleep, same old same old.

I tried to cancel my membership on 7/13 at LA Firness in north miami and I was informed that I would receive an email with this confirmation. Today ( 7/24), I made 2 more calls and they say the same thing, and I did it personally and we have cameras to prove it, this lack of commitment from employees is disrespectful when you are changing cities and need to solve a situation already done. 2 weeks ago the right way.

Volume is too high, you can hears it through noise canceling headphones. Contacted a manager who said they would look into volume of the music in the club, but nothing changed. Maybe the fact 99% of people are wearing headphones could clue management that we don't want to hear their music.

But they don't care because they run this business like a college fraternity. Moving to another gym.

Hi the staff name Jennifer was the worst person to check in with disrespectful rude on here phone won’t help try to scream at me for no absolute no reason la fitness Avon

I joined mainly because LA Fitness in Winston Salem had a Sauna in the women’s area now the sauna has been closed for 5 months with no real effort in fixing this problem The men’s sauna was down as well but it has been fixed . I really would like an explanation as to why this problem has not been fixed and it appears no one is working on correcting this issue .

I ask ever time I leave what’s going on with the sauna , I get different excuses . We have a new upscale gym getting ready to open and apparently when I went in to inquire if they had a sauna they were aware of the LA Fitness issue .

I can assure you you will loose customers for this total disrespect towards the woman’s sauna area . The whirlpool was also out for a year .

I cancelled my membership right when covid hit and this company never actually cancelled my membership but instead froze it. they kept charging me for over 2 years a fee and i never used the gym or was actually aware that it was still being charged.

I realize of this charge because of fraud done to my account and contacted them to cancel the membership.

I had to go personally to the gym and did so to ensure that is was cancelled and to ensure that i will no longer be charged.

Then I was instructed to call customer service to get a refund that the manager at the gym said it wont be a problem since I never used the gym.

He even stated that someone must to not cancel the membership on purpose so that they would not lose commission.

I called and customer service said that they won't…

At Pompano Beach Fl Joni the General manager and Trice I came in doing events and since day 1 it seems to be a high school affair if things. Childish and completely unorganized. I have been misinformed so many times I have given up on trying to get the clear response from anyone.

These 2 are the ones I dealt with for the events. They are constantly trying to get you to say the other o e is the problem and not handling issues just completely passing the responsibility on to the other one.

I don’t know what is going on with them on a personal level but disappointing to have to watch this non sense between the 2 of them. I bought a member ship and Joni advised me I get a free one why did I do that then the very next day she said o no it’s for 30 days.

I told her I wanted to switch my promo…

Scammed us on a personal training package. No one from corporate will call us back

Today's date is 6/21/23. A. Fitness location 9930 PENDLETON PIKE, INDIANAPOLIS, IN 46236. Phone: (317) 855-9012. This location is 8 minutes from my home & I'm on a budget for my gas use. Your Swimming Pool at the above address has been "Out Of Order" for better than 6 months.

As of today, they are saying it will open in 12 days. If so, why has it taken so long to repair? I've had both knees replaced & I only use the pool for 1 hr at a time, to walk & do muscles building exercises .

I was, avenging 4 times a week. My question to you, does this location have enough customers to keep this location open? If not, may I subject moving this faculty location or adding a new location in my Town of McCordsville, Indiana 46055.

Location can be seen on Google's Map. This Town is also near the Geist…

I went to Kirkland washington branch on 06/12/2023 looking for personal trainer for my 77 years old husband who suffer from TBI and having some body balance and falling issues , my understanding that I was signing one hour sessions twice a week for a month , but I discovered on the first session it is only 1/2 hour , so I decided to cancel but I was told I need to do it person but the person ( Jesse) was off ,also I was told it pass my three days cancellation period of the contract which I did not get in hard copy or e mails form, if I was given a chance to read I will cancel right a way considering my husband unstable health conditions and

highly cost for one year , we both are senior citizens with limited income .

also Jesse sent me summery of the contract 8 days later too . Please…

This woman Joanne who manages the gym in Phoenix on Tatum is running a cult. You have no one to turn to if you have any problems or complaints about staff members. She covers for them and the staffers write notes about you making you out to be the problem. Really bad environment.

Instead of trying to work out solutions they just force you to cancel.

The one located in Wyomissing, PA, CONSTANTLY HAS TROUBLE with the hot spa and the pool. For the seniors whose Medicare pays for their memberships, the HOT TUB AND POOL are the ONLY EXERCISES they can do. Your management there and employees do NOT seem to care about us.

This time it has been down nearly a month.!!! ✓✓ maybe you NEED s netter contractor and TRAINING to keep them operating correctly. As, they are DOWN more then they are functional. This makes no sense.

A number of things. The Men's Locker Room benches have wood seats and all of them are buckling due to wet towels placed on them over the many years. If you sit on them, you will get splinters. They need to be sanded down and refinished. Also, many of the men's locker room lockers are rusting and need to be sanded down and refinished. There are cracks in the Men's shower area from guys dropping heavy weights directly above on the 2nd level. No oversight and management staff ignores it and never says anything to the people dropping heavy weights. That said, the men's locker room attendant is very professional and curious and is mopping and cleaning right out of the gate, with no oversight from management. Kudos to him.

Music selection is really off the wall and questionable. Especially in…

I went to the lake grove location and the manager i don't know if it's a new one but he was really rude he told me straight that he was not listening to me and he wouldn't help me. I have been a member and this was super super humiliating.

It is the worst experience since i got that membership!!!! He left just to go help someone else who came after me, it's either he's racist or sexist!

5/8/2023 we frequent the gym weekly and today is by far the worst encounter with one of their training manager associates at LA Fitness Fairwood, Renton, WA. They have used their personal judgement to close off a section of the gym for training.

However, no policy is in writing. 95% of the time, no one is using the space and it sits vacant while members; mind you, paying members, could benefit from that equipment and space. Tonight I was racially profiled when the conversation with that training manager referred to me as "you people".

That set my heart racing. In no place: gym, work, school or anywhere else should that behavior be demonstrated. An employee of LA Fitness has no right to use those words or any derogatory words on paying members. I will not stand for racial inequality.

We…

Many machines have been out of service for months! A cushion on one of the leg machines where the backs of your ankles would rest have the cushion completely eaten away and small parts of it fall on the floor after each use.

The latest is that all the machines that require pins have many of them missing. Management now requires you to sign in and out to get a pin that you have to carry around with you while using machines. This is the most poorly run gym I have ever belonged to.

In the showers every single day there are tiny little flying bugs coating the walls of every shower stall. I am tempted to contact the health department on them.

I am writing to express my deep dissatisfaction with my recent experience with LA Fitness, Peachtree Corners, GA. My complaint concerns the following issues: False Advertising: When we signed up for the Personal Training Membership, the salesperson clearly informed us that we could cancel the membership by paying half of the next month's fee, even if we had doubts about the contract at the time.

This turned out to be a false statement. Medical Reasons for Cancellation: We cancelled our Personal Training Membership because I am trying to conceive and my doctor advised against high-intensity training.

However, when we informed the regional manager about our situation, he demanded a doctor's note, and even after providing it, the manager in Norcross informed me that my membership could not be…

I signed up with LAFitness in February and decided to work with a personal trainer. I signed up for 6 one-on-one sessions per month at a monthly rate of 350 dollars (first and last due at sign up). Before signing the contract I asked the Personal Training manager Patrick, if my schedule would be a problem (I could only come in around 5:30/6 in the morning). He assured me that it would definitely not be a problem, pointing out that there were usually a few trainers there at that time. He set me up with a trainer and I had my first session in the next couple of days.

I got two sessions in before the trainer told me he wouldn’t be able to train me for around a week or two because he had to get his LAFitness personal training certification. That was cool with me no big deal. A week goes by…

I had a very unpleasant experience at LA Fitness today. The District VP, Chase Taylor, was extremely rude and unprofessional when I privately voiced my opinion to a couple friends about what it was like working there previously, he ran over to me and threatened to cancel my membership in a very aggressive manner.

This kind of behavior is unacceptable, childish, and inappropriate and reflects poorly on the gym's management. I just want to work out in peace without Chase Taylor running up to me and threatening to cancel my membership but apparently that is not possible!

I left the job on good terms and i simply just want to work out, I pay for a membership and this is how i get treated. What I talk about to my friends is none of Chase Taylors business but he feels the need to aggressively…

In January 2023 I signed up for a membership with LA fitness Redondo. The membership was done through a medical insurance company. At the same time I signed a contract for a personal trainer. There has been no issue with the personal trainer.

However with the membership the app constantly cancels then reactivates my memebership after requesting it. There is no insurance issue. The matter was investigated. The manager refuses repeatedly to fix the problem. Corporate has been contacted with no response. As long as I can access my personal trainer during the initial contract they wont see me in court.

However they have put me through so much kaka after my personal trainer contract is finished I will NEVER patronize LA fitness again and tell everyone how crappy their customer service is.

Good morning, folks. I’m reaching out to your organization as member of your 2401 Cheltenham Ave Suite M3 Cheltenham, PA 19150 location. During the week, I’m not there on the weekends the men’s shower, and locker areas have been almost put off limits due to the cleaning staff member being a woman.

She is tasked with the cleaning of the entire men’s and woman’s locker room area which she begins a bit prior to the 5:am opening of the location meaning that the men have had to make certain notable changes in our locker room usage regarding changing and showering. The locker room area no longer remains a place where we were once able to change, shower, and congregate between sessions on our way in or out of the facility.

The dynamic has changed and it’s nowhere near being for the best. Can you…

Sugarland,Tx location let's a woman in the mens locker room while men are still in the locker room and many are naked. This is wrong on so many levels and some men have a busy schedule and can't even shower before work.

A few men here and there don't even care that she is there. They need to hire more male workers specifically to clean the mens area and shouldnt allow a woman in that area. She should clean the woman's area.

I shouldn't have to say any more but use common sense why this is inappropriate. Some guys want to take this to corporate and are very upset over this.

Hi,

I want to report an issue that wasn't solved still after me calling to LA Fitness multiple times. The LA Fitness application has defects that have tobe fixed and should not be in production and affect me as a customer and others. I want this fixed in either way: 1. You are overwriting my expiration date to be the full 1 year which should be 04/18/2018, and not 6 months as it is right now. 2. Or you refund me and I open a new membership.

You can see on the screenshots that prior purchase it only shows what date the membership was expired or will expire. There is no notification or alert what the expiration date will be after renewal. And after I proceed with the payment there is notification or alert either.

I received an email with the renewal details on April 10, 2023 at 5:33 pm…