LA Fitness

Was told to cancel membership then would sign up family for $149 and then 49 a month canceled now not honoring what I was told would have kept my old package.

I can't believe Shawn is back @ LA Fitness in Greenbelt. He is rude, cannot make eye contact when you are speaking to him and is disrespectful to senior citizens. He is great when trying to make out with young girls.

I thought he was gone to another facility. I have to think twice about continuing my association with LA Fitness!

Well I have two things.

First I have been with LA fitness since Aug 2014-current. I pay faithfully every month sometimes not even using the facility. (my problem not yours). my thing is when I log onto website cause I want to start back working out the fees are lower than mine.

Also, my fee does not even include the Kiddy Care which is mainly the reason why I cant get to a facility cause I have nobody to watch kids. Now does that sound fair?

Location; Hunters Creek, 12700 South Orange Blossom Trail Orlando Florida. There is no supervision on the floor, customers will be talking on their cell phones and will be on the equipment but not using it, while they're being disruptive and sometimes too loud.

There is no Internet service anymore in this facility, we are not sure why and most of the machines are broken or out of order. I've been a member for a long time, but it's very frustrating when there is no order or respect for the policies in place. Thank you for understanding.

I am a member of LA Fitness in Naples Florida off of Golden Gate. It has been well over 6 months with the air conditioner not working. I keep getting the run around saying they are going to get it fixed within 1 or 2 weeks.

It has not been fixed and was told last week that it might be as long as 2 more months before it does. They have large old fans that they are renting. Which does very little. I pay my dues like everyone else and I feel this completely unacceptable.

If LA fitness does not want to replace the air conditioner, then it should not be open to the public. The temperature is well over 80 degrees in the club. It should not be any warmer 74 degrees. Something has to be done immediately.

I first signed up to LA fitness (London Wall) in October last year, I went into the Gym to enquire about joining and hopefully get a free trial. What I then experienced was the most pressured sale that I have ever experienced. The staff member clearly worked on commission as to say that he embellished the truth would be an understatement, telling me about it being pretty empty in the mornings or that the classes were easy to attend (despite never being able to attend a yoga class due to it being full every time I looked throughout my five months their), also when I mentioned that I would want to attend all week he didn't think to mention that the London Wall gym is shut on the weekends.

But then their was the actual lies telling me about having a LA fitness in Canary Warf and more…

Naples Florida gym at Vanderbilt and 41 is dirty and i mean dirty from front door to back in showers, pool, dressing rooms. Carpet is old, dirty, torn, new is needed. They don't even have a vacuum cleaner. no one is cleaning except one poor little girl. It is gross.

Everything in back, dressing room, showers, floors need Clorox and power hosed down. This needs to be done every couple of weeks!

I went through the new member procedures made my payment and all them it was time to speak with a trainer the trainees came over with a cocky attitude wanted to go back and fourth with me for over the assessment which I didn't understand so I told him I was done meaning the conversation he goes and deletes my appt I'd scheduled so I'm like why'd you do that he's like u were done right I'm like u no what just forget it cancel my whole membership.

That's the reason people are intimidated by big gyms because the attitudes and cockiness are at an all time high of these are the people that are suppose to be making me feel better big FAIL.

I have been a member of LA fitness now for several years My main gym I go to The one on Dobson and Warner in AZ; main reason I joined was for the pool but I also do the body works. Many complaints about the pool itself but water temp they say is 84 no way (maybe get a new thermometer?) needs to be a few degrees warmer BUT might not seem so bad but the "room" temp is cold if it were warmer might be able to handle it; numerous swimmers have gotten sick from this (me for one) the next thing about this Gym, not really gyms fault but please post a sign for these women to CLEAN UP their hair out of the showers mainly dark hair which ends up clogging the drains.

A few stalls should be cleaned out as one ends up standing in a pool of water in the shower (I always wear flip flops in those showers…

A little follow up on the club at san antonio north loop 1604: the racquetball courts have been getting used properly and I haven’t noticed any abuse for quite awhile, so, of course, that’s a good thing! On the other hand, a couple of the issues I’ve addressed previously have not been paid attention to: one of them, again, is the trainer who parks his lincoln navigator in the front handicap spot everyday that he works, instead of leaving it for a deserving customer. He’s not handicapped, but others are that have to wheel themselves into the club from out in the parking lot. I just don’t understand that at all! I thought it was common procedure for almost any business to have their employees save the good spots for the customers and for them to park further away.

Another thing is the…

The center I go insists the pool is heated and is kept between 82-84 degrees. It is impossible that it is that temperature. It is at most low 70's. When I complain at the front desk, the staff is very rude and condescending. They could care less.

The pool has mold growing on the stairs and not clean! This location is in Garden City in Cranston, RI.

I have been a member of LA fitness for many years now, so this complaint is a long time coming. Most of the equipment is old and their business model seems to be get the most customers with the least cost.

Things are constantly broken and the corporate office does not seem to care. I have tried contacting the complaint dept. or telling customer service, but that does not do much good.

On or about the middle of November 2015, while working out at LA fitness I walked into an area Of the gym that is at times used for beginners with a trainer. A woman trainer was extremely irate that I was working in there. While she was being quite nasty and very disrespectful in telling me I was not allowed in this area designated for training purposes, she grabbed my fingers off of A pin which I had just set into my desired weight, pulling it out of my hand and telling me to leave holle pulling it out of my hand and telling me to leave "her" training area.

I became justifiably upset by her actions as she was stating that I am probably a new member! I walked up to the managers desk, (a distance away from this training area of incident), expressing my shock over this staff woman's…

My experience with my trainer (Chris) was great! But Richfield MN location's manager ( Jay) made going there unpleasant. He is unprofessional, inappropriate and overbearing. Jay tried to force me in doing things my body just could not do, because of body limitation.

I bought out my contract to leave, but I was charged for this ( January) and I have not come into the gym. I bought this to Jay attention and he just talked around me. This is $360 dollars!!! Something needs to be done.

I have called the regional manager and have not received a response from him.

For over 2 weeks now there is virtually no hot water for showers or washing your hands, at the LA Fitness Chino location. This is totally unacceptable. Management states sevice company has been out twice and have claimed to fix it --but after they left --soon discovered it wasn't fixed.

In the mean time members have suffered, I would appreciate that someone in your company at a higher level would see this is corrected immediately.

The pool air temperature has been getting colder plus the water temperature is very cold and getting worse every week. I could have had many friends join this club in York PA but unfortunately they DO NOT keep the water temperature warm.

So they are losing out on many new customers do to this issue. Its very unfortunate because it is a nice place otherwise and the staff are generally very nice. Its a shame that myself and others are looking for another health club that has a nice warm water temperature to get the therapeutic value from it.

To put it frankly its very disrespectful Arabic guys who think they own the gym because they are in Dearborn. they walk around the gym talking in their language saying bad things about black Americans. what they don't know is I understand their language and know when I am being called a name that shouldn't be spoken. prime example I was working out around December 4 2015, and this Arabic couple I don't know if she was his girlfriend or sister all I know is that. I saw a machine that I wanted to use in my circuit training and I walk up and ask the woman "excuse me miss are you two still using this machine? she turn and look at me and said "no go ahead and use the machine I am not using it. I replied thank you. and began my sets.

I thought that was the end of it. the guy that was with her…

The last 2 weeks the Wed night aerobic instructor has started class 10 minutes late. Even though she was there minutes spent time talking to one member while the other 10 of us waited and then had the nerve to ask if we were ready.

I was notified by my bank that possible fraud out of China, so I got a replacement card a couple weeks ago. This morning between about 8:30AM and noon I received 4 phone calls from LA Fitness customer service all wanting me to pay my bill of $32.00. Two of the call interrupted my meeting. I have been a member in good standing for at least a year. I hardly use it because I don't make the time, guilty. So LA Fitness guys were basically making money on me, my fault, no biggy. What I don't get is the strong arm approach. I was not treated as a individual rather lumped into a group of dead beats and treated as such.

So I go in to settle this horrendous bill of $32.00 and ask to speak to the manager. Instead of apologizing for being treated as a criminal she starts making excuses about the…

I came in to sign up at the Roseville MI club on Black Friday 2015. I was offered a deal of zero down and 35 dollars a month with no contract as long as i only used the one club.

95 per month with no exclusion of other clubs. I would like my rate and club access adjusted to fit the deal that was offered on the day that I signed up. You should not have to complain to get what you deserve from LA fitness corporation!

I joined LA fitness, a month ago, and I have to say I don't know what is going on in RI? but the things I see in the gym and criminal element here while I work out, I feel like I am in a third world country and prison all in one?

It is one of the worst environments I ever been in. And I have been all over the world and country, this is a pretty hostile place, I come after work and its really sad to see, people just acting like fools, the place is so dirty for such a nice place, its being ruined and sad to see.

I get stressed out going to work out, illegals walking around, I recently went to Pawtucket Gym, and they set up a DJ, and they were playing literally Spanish music, I was appalled and very upset that this is what I am paying for, to make the illegals happy. The country I fought…

I belong to the LA fitness in Cumming Ga. My problem is the Music, i personly do not like wearing head phone while im working out. The Music being played is very Pop for young people, Ive taken a close look at the membership and at least 50% of the people are over thirty five.

All im asking is that since you have a very mixed Membership is that you Play a more varied Format. PLEASE consider my request and do not make me write a letter to your corporate office again.

We purchased a full year membership in Dec. 2014 for our son. On April 14, 2015 we froze the membership for the remaining year as he was not going to be home but kept it frozen in case of a change.. They informed us that it would be a 10.00 cost monthly that would be deducted from the amount we already prepaid. The balance of 186.70 would be sent via a check to our home. On Friday, a representative from LA fitness ART ID 187062 calls and tells us that he needs to process our refund of 186.70 with a new credit card number ant the full amount minus the 10.00 per month to freeze would be processed to the new card.

I told him I did not want to give my card as I was apprehensive it would be used for fraud purposes. To make sure my card was not used for any reason but a refund I called VISA and…

LA Fitness not refunding the money citing hidden clauses which are not in the agreement. Few months ago I took PIF (Paid in Full) memnership in Irving, TX LA Fitness location. The lady who forced me signed the agreement on my behalf while I spoke to her over the phone.

She said u can cancel the membership at any time. Due to my job change I relocated to Utah where no LA Fitness clubs are located. When I called them for a refund of the remaining amount they are stating we dont refund these type of memberships.

I dont see any clause related to PIF membership cancellation the agreement.

I am a member of the Mt Laurel, NJ gym. On 11/5/15 I was assaulted and battered by one of the members. He goes by the name JR. He is about 6'2" tall. He weigh about 230-240lbs. I am 5'10'' and weigh 163lbs. JR was sitting on the shoulder machine. It looked like he was texting. I asked him how many sets he had to do. He said three. I said you are holding up the machine by texting. He said"does it look like I am texting"? I said yes. He then showed me his cell phone. I said I can not read that. He offered to let me work in. I told him I could not lift that weight. (4plates) I asked the guy next to him (Dom) how many sets he had. He said two. I said you guys are holding people up. I started to walk away. JR said to Dom "he's not going to do much anyway".

Excuse me I said. He got up and…

I had an appointment in Lakewood and in order to avoid being late with traffic I decided to visit your Cerritos Del Amo location. From the minute that I walked in, I didn't get a good feeling but I thought that I would give it a try.

As I walked into the woman's locker, the smell was not a pleasant one and the woman's lockers looked old and beat up. When I was done with my workout, I decided to go swimming and as I passed the showers, steam room and sauna the smell was awful of mildew.

I thought it was just me and went swimming, the pool didn't smell any better and after one lap in the pool, I decided to get out of there. When I got in the showers I was so disgusted as you could not just smell the mildew but I could actually see it in the walls and got out of there and quickly change and…

The "New" manager fired the competent old staff, ie. cleaning crew,and replaced with 'ghetto people". The club is filthy now. Gum on the floors, carpet, bleach being sprayed on counter tops and left there. Carpets in ladies locker room stinks.

In a month I can't remember seeing the carpets vacuumed at all. The old crew would vacuum at least once a week. Not to mention the bad attitudes the staff have. Other'n that I'll put up with it. But that should raise their standards.

I go to Cypress Creek LA Fiitness on Andrews Avenue in Broward county. Why is some of the personal trainers so mean? Some of the employees acts unprofessionally, making comments about customers etc. I don't feel welcome when I walk in to L. A.

Fitness in Cypress Creek, Broward. I love the equipment and the roomy area for stretching, but I'm thinking about switching to another gym because of the unprofessional personel.

I go to the LA fitness in Cumming Ga. The Music at this Gym is on a loop of Modern pop Music Over & Over & Over. There seems to be a Tech Problem going on with the sound. I am asking for more Variety, if you want only young people in your gym then my Friends and I will Leave.

It is time to act and respond to burning customer complaints here at LA fitness in North Brunswick Nj. It has been years we are having issues with the pool and cleanliness. No, one the water is pitch cold and jacuzzi is broken for months together.

I will have to call the township or report to the township. I need a call back and a case no to follow up with the CFO.

Shower in pool area has been broken for a month with water constantly running out of it. We have regularly stopped at the desk to report it and been told, the manager knows. Talked to manager, Tim, last Friday and his reply, yea, we are waiting for it to be fixed.

The water wasted is disgraceful and manager's lack of concern is worse. If the CEO is reading this, it's the LA Fitness in Broadview Illinois. This is the second time it has been broken in the last few months.

I am a businessman who travels a lot. I called since last year to cancel my membership and was told I need to be at a la fitness location to cancel. No other options was given. It is sad I was held ransoms to visit a branch in June to cancel and was charge till June without using your service.

As a company in the 21st century, it is not good business ethics and lost the human factor in relationship with your members. I felt I was in a third world country in getting my cancellation. I hope someone who works for LA Fitness take action to save their company.

I wanted to share my concerns with you- I was in your club - Friday May 15- on Saint Lucie West in Port Saint Lucie FL and noticed the ceiling upstairs was dripping water. They looked as though they were ready to fall, burst full of water- I told the girl janitor this morning -I thought I heard her say "that's not my department".

Earlier this evening my boyfriend had gone to workout - he said it still wasn't fixed! I told him to go to management with it before anyone got hurt. The older bald-headed janitor came up with a ladder took care of the ceiling tiles from falling & cleaned up the area. I do have a picture - smell of mold yuck!

The cycle instructors at LA Fitness, Valencia are awesome but the techno (kidz bop type) music that management is making them use during their classes is awful!! Not only do members chose which class to attend based on time but they also consider the music each instructor plays for motivation.

If the problem is song lyrics then each instructor should have their playlist approved by the manager not force them to play annoying techno covers of the top 20 teenie bopper songs. Trust me, as soon as I find a gym with cycle classes that fit my schedule, I am out of LA Fitness!!

My brother is a member at the Thorpe Bay Essex Club. He hasn't paid for a few months. He did live with me but hasn't done so for about 1 1/2 years and the letters keep coming to my address.

I have emailed La Fitness already and got no reply. Now I have got a letter saying they are sending debt collectors to my address when it isn't even me that went to the gym in the first place! I have told my brother, and he said he has rang them but I still keep getting letters it's really pissing me off now!!

I sent a complaint to the Chief Executive and recorded the delivery and no one has got back to me. I am so annoyed as I sent so many emails before that and was told to send in a recorded letter ans still nothing. I am now thinking about writing to the ombudsman.

Filed complaint on Better Business Bureau regarding this company. LA Fitness forged my signature on a contract I NEVER signed. Instead of asking if it was my signature they closed my complaint. They are useless in complaint resolution c companies.

Not first time they are useless.

Discriminated against by LA Fitness me due to my disability and subsequent surgery after that. Continued to harass me and retaliate against me when I stood up for my rights and reminded corporate of what ADA laws are. They do not like people who are smarter than them.

Told LA Fitness corporate offices that the PCH location in Long Beach had unsafe health issues in it. They did not care. The district manager called me a liar!

I cancelled my personal training membership on 12/26/14 and LA Fitness charged me anyway on 12/29/14, but now they will not refund the money they owe me.

LA fitness is complete scam organization. They treat the customer horribly. We are from India, we have put our kids in the kids club, they started discriminating us from day one. They keep on complaining about only our kids.

Finally, one day their manager called me asked me to cancel the membership since my kids are crying. I asked them, its normal that some kids cry when they are left in the kids club. They keep saying only my kids are crying and they want us to cancel membership.

They insisted us to cancel the membership and even ready to refund the money paid last month.

Upon joining, I wanted to get in shape. I just moved from Montreal to Ontario and decided to join a gym. I explained to (Andrew) that I dont have much cash and I DONT want to be locked into anything as I JUST moved and I am without a job.

He provided a low cost membership fee. I was never informed I would have to PAY OUT a LOT. Next, I decided to take training. Again, I was never told that canceling the membership fee would NOT cancel the Training fee!

I was told that I had to buy out the training fee at 50% of the term. I demand for compensation as I still have not found employment and I never saw my trainer more than twice within the 4 months of the sevice, as he would never pick up his phone. Trainer = Nijel.

I'm seariously looking for my compensation as this was not what I certainly…