LA Fitness

there is no reason all of the sudden I have to work out in silence,

The Steam Room have Not been Working for over a week the staff promising us that will get repair soon. Because we haven't see any body working in the facility since it broke down. Please let the Staff and us The Clients an specific day of of service and repair.

Unfortunate this the only facility in the Valley with Steam Room

I fell in class at the L A Fitness in port St. lucie West facility. I'm 70 years old the teacher asked me quickly if I was ok. Never stopped to come over to see how I was or stopped the music.

Never came to see if I was ok after class. The floors feel sticky and that's why I fell. My sneakers stuck to floor. Terrible customer service from the instructor. Needs to be retrained.

I have been in some gyms that need cleaning and I realize there's a lot of people that comes through the doors, but L A Fitness beats them all. The floor in our locker room hasn't been mopped in the 3 mos. of my membership.

The areas around the resistance machines are not touched with a mop, and I know because I am one of the first in the door in the morning. The sweat droppings that were there the previous morning are present and accounted for the next day.

Oh I can continue but what's the chance of anything being done about it. J. was just as nasty if not more so. While I watch some of the maintenance people lean on mops and talk, instead of doing there jobs !!

Its not their fault, its the supervisor that's not doing his/and or her job.... I will continue tomorrow with a few photos…

Hi, I'm a member of LA Fitness, I frequent the one in Escondido, off El Norte behind the Vons shopping center.

The last few times I have gone in, there is a cleaning crew, they clean the machines, which is great, however, they use a very strong chemical to clean the machines, and they do it, right in front of, below or next to the person working out, for instance, once they literally cleaned the machine right next to me, and the smell was so strong, I had to cover my face. Today, it happened again, this time, I could literally taste the chemicals in my mouth, my nose started to burn and my face broke out in hives. I told her it was too strong and she said "yes, I know" and kept doing it. I went to the front desk, spoke to Katie, apparently she's the manager. When I told her, she treated…

Hi I have 2 memberships at your Port Orange location that I pay for monthly. The wi fi has been out at this location for almost a month when asked about it for the past 2 weeks the staff responds we are waiting for a part that should be in today.

I ship items on a daily basis and can ship anything across the country in a day or two. I know that they are told to say this but I do not appreciate being lied to or dismissed like that.

Can I have a credit or partial refund for the past month? If this can't be resolved I will have to cancel both memberships. This was a nice facility when I joined 3 years ago but has gone down hill in the past year and the management is neither helpful or friendly.

My wife and I are both members at LAF in Monroeville PA (joined about 6 months ago when another facility we belonged to closed). Now, I'm hesitant to use the word "complaint" simply because I think we're all sick and tired of complainers.

Every time ya turn around someone's squawking about something, and most often, it seems, it's just about the "me, I, mine" attitudes that are so pervasive in today's world. They're at every turn and they're ready and willing to unleash their selfish diatribes as long as they have an audience and regardless if anyone is attentive or not!

Now, having said that, I have 2 suggestions for this LAF facility - first, though, a little background: My wife and I (both age 60+) and are serious about fitness. She attends spinning (cycle), and body works plus abs…

The personal training is a hoax and a fortune! DON'T DO IT! They hire little kids to train you who have no experience or knowledge, basically to sell to people who are in dire need to improve their health, They don't follow up, never took my weight or BMI, but still took my money month after month.

They didn't even schedule my training sessions!

Finally after a month of no contact they called and asked if I wanted to work out. What a joke! So I said no I am cancelling! A month later they call me back and ask if I want to train.

At this point I am totally confused because I cancelled. Just to be told, oh it doesn't work like that you have to pay anyway. Even if you are not getting the service and the girls you were working with aren't here anymore so we are sorry just come back in. BS!…

Re: Harassment and hate based on race and color at LA Fitness in Blaine, Minnesota Dear Sir/Madam: I am a Black person who is a member of LA Fitness for more than a year. On January 10, 2019, I checked into the LA Fitness located at 100 Northtown Drive in Blaine at about 6:30 pm and headed to the pool area.

There were two people in the whirlpool spa and about fifteen trainees in the swimming pool. The instructor of the aerobatics in the swimming pool was a Caucasian lady. Before entering the whirlpool spa, I took shower. After I got in the spa, the employee of LA Fitness who is giving aerobatic training in the swimming pool came to the spa, pulled me out, and asked me if I took shower despite seeing water droplets on my body.

I have never come across anyone being asked about taking…

I switched from Gold's Gym to LA Fitness as the club locker rooms were not being maintained. After a two year membership at the LA Fitness in Rockville, MD I can tell you the facility is not well maintained. From the stain ceilings to the lack of soap in the men's locker room, I can tell you that I am again shopping for a facility that is clean and well maintained.

Yesterday, Saturday, January 19th the men's toilets were absolutely disgusting. Each of the five toilets were in desperate need of service, the toilet paper was all over the floor, and again no soap in the showers. The dirty towel bins were overflowing on to the floor and by the way, there were no gym towels available at the front desk upon arrival.

I will be copying this memo to the Montgomery County Dept. of Consumer Affairs…

On Saturday, January 12th, at 10:00 Am I had an assessment appointment with Jason, a trainer. He was very insulting and rude. During the appointment he told me he had never seen anything as high of body fat as mine was.

I am 60 years old, weigh 144 pounds and am 5'4". He told me more than 50% of my body is fat that is clogging my arteries and that I could have a heart attack, and that I need to lose 76 pounds of fat and build muscle.

He told me I needed a trainer (him) to show me how to use weight lifting equipment to gain muscle now and to give me structure. Actually I am very diligent in all my life activities, including exercise. When I told him I can do this by myself by coming to the gym and using the equipment, he told me that I am not knowledgeable about the body and don't know…

I was trying to join your Dudley Drive West Chester OH location & ran into problems having your system accept my Silver & Fit # 39045813.. I came back to my house to verify this number & called back @ 513-298-0134 & spoke to a Natalie who continued having problems with your system accepting this application number even though I explained that it was used this very same day ( 01/15/2019 ) @ the Mason Oh Community Center to enroll there.

Suspecting that Natalie might not have the experience to fulfill my request, I then asked for & was transferred to a person who identified themselves as the facility General Manager. ( Sorry I do Not recall his name ). This person came off to me as uninterested & annoyed that he had to deal with this problem, I then gave him the Customer Service number for…

In early September of 2018 I spoke to Doris Pejic about my membership. I was scheduled for a total knee replacement for September 17, 2018 and I had paid in advance through December of 2018. I turned 65 in November of 2018 and my new hospitalization has Silver Sneakers which your facility accepts.

Ms Pejic assured me and informed me that she would put my membership on hold for the remaining of September and October and when I was able to come back they would credit me for the difference and reinstate me under the Silver Sneaker program. I had complications with my surgery and was unable to come back to the facility until the first of December.

In November I started receiving repeated phone calls about my account and that there was no current credit card on my account. I explained that I…

The Miami Gardens location's morning front desk person has horrible service. " The gym is in a strip plaza with open parking. Unacceptable! And this was not the first time. This is the third time in three years that this has happen, Last year someone else parked there and she asked my was it my car, I stated that it wasn't.

She then chased myself and my girl friend out side to see what we were driving and confronted my girl friend and has asked her if it was my car. I have complained to the manger :Sky", on all three occasions and she say, I'll talk to her".

Unacceptable, unprofessional, and not worthy of my continued business!

Severe black mold around the side of jacuzzy ! This can be health hazard and get on people shoulder while sitting in the jacuzzy. This is at California Fountain Valley @Talbert location. People complained but never fixed.

I have three centers close to my home and could not use any last Wednesday/Friday.. At Northern Avenue, the pool heater was not working; at Metrocenter, the pool was closed again for maintenance; the Moon Valley location has been closed for some time for remodeling.

Perhaps you could try a new pool service that can keep the pools up and running. Thank you for your consideration.

I am a long time member of LA Fitness. I am a member of the Bowie MD gym and I also visit nearby LA Fitness gyms in Gambrills MD and Upper Marlboro MD. My complaint is that since the Bowie and Upper Marlboro gyms are in predominately African American communities, the equipment gets broken and it takes more than a year to fix the equipment.

However, at the Gambrills MD gym which is located in a predominately white community, the equipment breaks and the equipment is fixed within 2 weeks. This is DISCRIMINATION!!! Many of the members in Bowie and Upper Marlboro are complaining and some are leaving to go to Gold's Gym.

I would hate to leave as well. There are two pec fly machines in Bowie that have been broken for over 16 months and the District Manager for LA Fitness hasn't done a thing to…

Hi jay here Juat havikg problems wirh my personal training that I have 8 left but the trainer refuses to gwt me in so I’m forced to cancel it afther 16 months I don’t believe I should be the one losing them I rather be fair juat take a buy out 50% this is the club in Niagara Falls Canada email only I work days thanks for the help

1. PERSONAL TRAINER ISSUES. I HAD SURGERY ON MY LEFT EYE AND BROUGHT IN A DOCTOR LETTER STATING I COULD NOT CONTINUE WITH A PERSONAL TRAINNER DUE TO THE SURGERY AND THE FACT THAT I WILL BE SEEING HIM INDEFINITELY. THE SURGERY WAS ON SEPTEMBER 13, 2018.i TURNED IN MY LETTER TO THE PERSONAL TRAINE MANAGER IN WEST ORANGE NJ AND AS OF LAST WEEK YOU ARE STILL CHARGING ME FOR A PERSONAL TRAINER AT $200.00 PER MONTH. LAST USE A PERSONAL TRAINER SEPTEMBER 7, 2018. I WANT YOU TO STOP CHARGING ME AND RETURN MY $400.00 YOU HAVE RECEIVE THUS FAR. I ASKED MY BANK TO FREEZE PAYMENT TO YOU FORLAST WEEK. .I HAVE SUBMITTED A DOCTOR'S LETTER TWICE AND SPOKEN TO SOMEONE IN COOPORATE TWICE TO NO AVAIL. PLEASE ADDRESS THIS ISSUE

2., THE CHANGING ROOMS WHERE THE LOCKERS ARE HAVE BEEN EXTREMELY COLD AFTER…

I have been a member of Jack Lallane and Ballys with all club access since 1978 and am per my contract entitled to go to the clubs previously owned by Ballys but when LA Fitness bought 200 clubs and 24 Hr Fitness bought 30 clubs I was told I had to choose between them.

I never missed any dues when it was Jack Lallane or Ballys but LA Fitness is telling me they will not honor the Bally contract because I did not pay the dues. This is a lie. 24 HR Fitness and LA Fitness both violated the contract by saying that I "have to choose".

Now they want a lot of money and have no morals about the contract. The Ballys that LA Fitness was far away and was dirty and run down so I went to 24 HR fitness and now they have closed in my area and I need help to enforce my lifetime contract to get my…

nov 13 2018 around 10 am.. working out on leg incline after someone else just got off.. machine doesn't have note out of order,,and screw is not there for couple week. and too proud...

full time member in la fitness slidell, understand the pool has a busy pool and we all work or schedule to try and swim, the moran manager so fit to give out 35 plus guest passes to non paying members without any notice or pool schedule because some swim club was doing a meet and could not swim in lake polete4d he is a moran and like I said no paying on a nholiday

The la fitness store in Hemet ca. recently had a remodel. Good idea! BAD, VERY BAD result ! :( (1) You tiled the floor. (3) Walking from the pool area dripping wet, slip hazard for everyone! (4) You removed a lot of essential equipment.

, (9) You moved the personal training and new member fitness testing area, not only increased its size and put it right in the middle of the floor!! ) The area is hardly ever used and now we have to walk all the way around it to go from free weights to machine weights.

Completely breaks your stride and train of thought!! (10) A month before this terrible remodel I had a very bad experience with one of your personal trainers named( Anthony). , He proceeded to threaten me with bodily harm. " I immediately notified management (Jessica) I don't even know if…

LA fitness is making abusive phone calls after I tried to cancel my membership at least 4-5 times a day from different numbers across the country. They wouldn’t let me cancel my account and when my credit card expired I used that as my way out.

” They won’t take my phone cancellation or even email requests to cancel. This must stop. This is illegal.

I am very disgusted with the continuos treatments at the Miami Gardens location. Months ago friend of mine were been discriminated due to color. They filled a complaint and nothing. Today as a team we reserved the raquetball court. We were wearing Zumba shoes, ballroom shoes, jazz shoes, they have suede as a sole.

No rubber like sneakers, no rawhide sole like most shoes, just very soft suede which mimics socks. We were told to leave the room. Dancing is a fitness some studios provide Zumba as a class. But its not allowed in the raquet ball.

Why i rented the room if thats how i want to utilize my time in the room why is it forbidden. Why discriminate towards us because of our shoes. Its allowed in the fitness room and not the raquet ball.

When its the same flooring. The mánager threatend…

This letter was returned stating it was the wrong address which I got from your web page. I have called several times and can only get customer service which is for membership. They can not help me with a complaint, IAW them.

LA Fitness Corporate Office Headquarters HQ 2600 Michelson Drive #300 Irvine, California, 92612-6536 949-255-7200

Dear LA Representative, 18 Jul 2018 I have utilized the LA Fitness centers on Conroy and Vinland-Apopka, Conroy and S. Kirkman Road and Orange Blossom Trail, all in the Orlando FL area for the last 5 years. A few months ago, I notice at the LA Fitness on Kirkman, the TV system changed where a number of the news channels I would watch while riding the stationary bike, were not available. I changed bikes however, I discovered all the TV’s were the same.…

I am a member of LA Fitness. I often go to the one in Palm Harbor because it is closest to my home.

Yesterday I was playing racquetball and one of our players hurt his arm and was bleeding. Shannon, at the front desk claims she Manages the facility in Palm Harbor, gave him a small bandage which he was bleeding through. I went to the front desk to ask Shannon for a better bandage and she said "we are out" they do not come in until the 16th. I asked her if she could go get them, or, have another person on her staff to get the bandages. Shannon then stated I was attacking her, instead of saying I'm sorry. I never raised my voice at this lady and she was the worst experience with customer service I have EVER had. How could a health club not be prepared in case of injury? How could a Manager…

I was with Guest Pass on line, on 08/01/2018 and I went to LA Fitness 7060 Beracasa Way - Boca Raton FL and I did Body Works (Monica) and Zumba Class (Charlie). I loved them. But I was negotiating the Join exemption, because I'm looking for a job, and if I do not get this August, I'll have to go back to Brazil.

So I asked Manager Jason for several times to exempt me from Join $ 99. If I decided to stay the following month, I would pay Join. He said that I would use the Guest Pass for 5 days, I would continue to pay the monthly fee for the month of August.

This conversation was on yesterday's day. Today, when I arriving at the gym, my Guest Pass had been disabled and it was only my second day at the gym. And I was over-stimulated to make the Step Plus ABS class.

Anyway in these 5 days I…

I was with Free Pass on line, on 08/01/2018 and I went to LA Fitness 7060 Beracasa Way - Boca Raton FL and I did Body Works (Monica) and Zumba Class (Charlie). I loved them. But I was negotiating the Join exemption, because I'm looking for a job, and if I do not get this August, I'll have to go back to Brazil.

So I asked Manager Jason for several times to exempt me from Join $ 99. If I decided to stay the following month, I would pay Join. He said that I would use the Free Pass for 5 days, I would continue to pay the monthly fee for the month of August.

This conversation was on yesterday's day. But today, I was leaving for the Academy, when Rith Member Service called me. Upon arriving at the gym my Free Pass had been disabled and it was only my second day at the gym.

And I was…

At the time of signing up to become a member of LA Fitness; I brought to their attention both my daughter and I are overweight. I specifically asked if my daughter could work out with me, their response was how old is your daughter.

I told them she was 8, they said normally they need to be 12 years of age but they would allow me to bring her to workout. They thought it was so great that I am trying to become a better - healthier person and lead by example.

they even made me sign a waiver and took her picture and put her on my account. Then yesterday evening July 9th, 2018 after we checked in and were headed to the ladies locker room we were approached by some upper management dude - he said to me and my daughter that she…

They are the worst in Woodbridge, Va. the fake red headed bitch at the front counter is a straight asshole. She needs to learn how to keep a poker joke. She has so sense of customer service. And it’s a different group of people at work there every 3 months.

I would not recommend them to get a dog in shape. It’s the worst fitness center ever.

LA/F in Rock Hill, SC has a member named (JOHN ) who has a need to grunt, scream and slam the weights so load that you can hear it throughout the entire gym. Many members have complained to the staff but nothing is done to ask John to stop is annoying habits.

His abrupt noise is startling especially for the senior citizens. In the past John has had his membership revoked at two the local gyms for the same annoying habits. Some members actually have walked out of the gym in the middle of their workout and have talked about finding another gym to have an atmosphere more conducing for a workout.

I'm am definitely not alone in my complaint. Something needs to be done before LA/F looses even more members !

1347 AUBURN WAY NORTH, AUBURN WA 98002 today im have first time visit, very bad worker, just need spam yours many,im told him i disability man, after im not join to personal training, not help me.ask about training Jeremy say we have instruction to any machine we can help you, its answer disability man from LA Fitness

LA Fitness at florence, kentcky 41042 I witness an Asian man being mistreated by 2 American white young dudes and the person incharge did not do anything. I witness since I was working out and it sound so much bias against colored members. Hope the staffs are well informed that all are equal and no treat to me made against anyone and if any treats made against any member that person who makes the treat should have their membership revoked regardless of color or how long they worked out here.

1. They are not listed in the Tucson, AZ Telephone books

2. Manager has been out for several days, while their swimming pool has an infestation of small beetle-like bugs that have wings. They are in the pool, on the pool deck, and I even wore one home on my clothing after changing from my swimming suit at that gym. I have reported the problem at their main desk to be told the manager is out of the building until Monday. No-one, apparently can call an exterminator or use an insecticide around there! It is gross! I pulled 20 of those beetles out of the water when I went the pool last Thursday. I need to exercise in the pool and can't until they take care of their bug problem! Please get after their manager to take care of this infestation ASAP!!!! Once, I saw a pool attendant using a net to…

The devious, untrustworthy salesperson at LA Fitness sold me an up-charge for statewide membership, when I specifically told him I wanted to just attend the one local fitness center. I understood that I was charged monthly for only the use of the one local fitness center.

I've just recently found out the monthly charge I've paid since I joined in, Feb, 2015 is for statewide membership. I found out through bringing a friend (who joined as a result of my invitation) and is charged $5.00 less than my monthly fee for the use of the one local fitness center, I have been overcharged 22 months at $5.00 monthly and have requested to be re-imbursed for the over charge. The amount is $110.00.

In addition, the facility is poorly staffed,many times fitness instructors don't show for scheduled…

On several occasions I have attempted to use the unisex handicapped bathroom at the LAFitness center on the corner of 53rd St and Lake Park in Chicago. The bathroom was occupied each time. Individuals who exited had no apparent handicap. On the most recent occasion, the individual was asked if he was handicapped. He replied he was not, and that he is the General Manager. When challenged about why he was utilizing the facility he indicated that it is a "universal bathroom".

He also indicated that I should seek out staff to help me to a general restroom in the facility. When my wife objected, stating that he should not be using the only designated handicapped bathroom at the facility he insisted that it was a "universal bathroom" even though the sign indicates that it is a facility for…

I used to go to the LA Fitness in Yonkers, NY but I will never step foot in that gym again. First off, I went in to cancel my membership only to find out two months later that nothing was done about it. My card got charged for two months after I canceled. When I called up LA Fitness in Yonkers and told them what was going on, the manager Wilson told me that they had no record of me trying to cancel my membership and told me he couldn't do anything to refund those two months back to me. I began to get frustrated and I told him to just cancel my membership starting now.

He began to tell me that he couldn't do it over the phone and I had to go into LA Fitness and do it in person. I told him I already did that and obviously the staff he has working for him are not doing something right. I…

After telling a billing representative that I'm going on vacation, she informed me that I wouldn't be getting more phone calls in regards to my billing problem. I told her I will resolve it when I return from vacation. Low and behold, on the day after my vacation began, I received a very annoying call and an email on top of it.

Better Business Bureau here I come!

Pool and hot tub not monitored for proper swim wear. Folks are using athletic clothes with their underwear clearly visible under their clothes! The hot tub is also very dirty and often has floating debris in it. I have tried to complain to the club staff, how can I escalate this to management?

The facility in East Norriton PA is filthy. I took a membership two years ago in January to use the facilities in the early morning before I started my busy day as an accountant. Every morning when I was done working out I would shower before leaving.

Every morning the showers were filthy, hair everywhere, empty containers etc. I asked when they were cleaned at the front desk, whom was listening to his jams, and he said the maid is here now. He pointed her out she was the one showering next to me.

This repeated on a weekly basis, I do not want to use your filthy showers any longer and it is sad that you have several complaint links specifically for LA Fitness.

I just restarted my membership because I liked to way the facilities are usually clean and plenty equipment but I used the L A Fitness on 51st Ave. and Baseline in Phoenix, Arizona. I was there on May 22, 2016.

The equipment was very dirt. It's very important to me to have clean areas to workout. I don't like to complain but I do pay for the use.

I have been a member now for about 2 years and I am happy over all the big problem is that when the vinyl on the machines tear they don't get replace for months and months. I have personally complaint to the management for the last 2 months and they don't get repair.

Especially the hammer strength MTS biceps curl it is completely torn and all the white lining is expose collecting germs and sweat. I know this is a health issue and the health department in Houston would give a citation for a violation like this.

This is not the only machine also the leg curl is torn and a couple more that are in the process of tearing. This is the health club at Silber and I-10 in Houston, TX.

The equipment is so dirty it's horrible. Clean up your act.

I haven't had any real problems with LA fitness until a couple weeks ago. I go to the Florence, Ky. gym. I am 65 years old and have a free pass thanks to United Healthcare. I was taking a class and after it was over a girl came up to me and asked me to "Please put your shirt on." I was stunned. I had on a sports bra. I did have a cover up for it, but when I get hot I take the cover off. I asked her why?? She said, "As a courtesy to other members." I told her that I never heard of a rule like that. She said, "Oh yes, that's always been a rule."

I went to the manager and she checked the rules and there was no such rule on there. She told me to wear whatever made me comfortable. Later, I was able to figure out that it was the head of personal training who had approached me. I went to her and…

I attend LA fitness Lakeland TN. On last Monday night the AC was not working appropriately during a workout class. After 30 mins into the class, I went and approached an employee to complain about the AC. The associate stated, "Oh" after looking at the thermostat. He proceeded to tell me he decreased the temp by 2 degrees. Needless to say after class, everyone was ringing wet. I attended class on Tuesday where about 50 people attended and once again the AC was not working. This evening the heat was worse than the night before. The doors were propped open by a student with a weight to allow air to circulate. People even left the class early as a result of the heat.

I attended class again on Wednesday evening enduring the same issues. I in fact, had to walk out to cool down due to the…

I am a member Barcode F22724206 at your gym in New York I mainly attend the one in the Bronx on 1776 Eastchester Road. I a former member of NY sport club and customer service means a lot to me. Grant it the staff along with the manger have been wonderful except for a staff that lack courtesy when you approach the front desk. I never said anything because the other staff is usually courtesy, welcoming, helpful, and polite. On March 30th Stephen Dimarco the staff in question clocked me in no hello good afternoon, no smile as usually just cold.

He stated that my bill was pass due and need to be taken care of this was done in front of my guest and other members of the club and I found it to be not only embarrassing but very unprofessional standards for a front desk personal. I checked him on…

Was told to cancel membership then would sign up family for $149 and then 49 a month canceled now not honoring what I was told would have kept my old package.

I can't believe Shawn is back @ LA Fitness in Greenbelt. He is rude, cannot make eye contact when you are speaking to him and is disrespectful to senior citizens. He is great when trying to make out with young girls.

I thought he was gone to another facility. I have to think twice about continuing my association with LA Fitness!

Well I have two things.

First I have been with LA fitness since Aug 2014-current. I pay faithfully every month sometimes not even using the facility. (my problem not yours). my thing is when I log onto website cause I want to start back working out the fees are lower than mine.

Also, my fee does not even include the Kiddy Care which is mainly the reason why I cant get to a facility cause I have nobody to watch kids. Now does that sound fair?