LA Fitness

Paid for 1 year of training. I was assigned a trainer who i was told would be with me throughout my contract. Since Paying and joining since October of 2008 I have had 4 trainers. My latest trainer only works Monday and Wednesday afternoons.

I signed up with a commitment of Monday thru Friday morning trainings. Can't get a response from the center.

On 09/11/19 my pass had expired I didn't realize I only had a month to finish and a disrespectful lady tell me I can't use my new pass because of I just didn't no I had to wait 6month to come back I was very disappointed this was in the morning she was very rude to me and my husband Philadelphia is the one we left and went to RATO FITNESS IM GLAD I DID THEY VERY NICE THERE THEY HELPFUL AND UNDERSTAND VERY NICE THERE

The rim at the Burlington LA Fitness (Brant St) has been severely broken for 2+ weeks and there is no indication of a repair to be made. I would like to request that the rim is repaired immediately.

A sales representative from LA fitness, pompano beach, Florida name Ruben H sold me 3 year membership with false information that I can cancel and transfer my membership to anyone when I want . Now from last 4 months I am trying to cancel this membership because I have a better gym at my apartment community.

No body listing to me , they say I signed in some agreement that I can’t cancel it . The problem here is I was CHEATED by the LA fitness representative with the false information. The guy Ruben who sold me this membership no more work with LA fitness .

The corporate office says they will not cancel my membership and I won’t get any refund . This is just force membership sold by LA fitness representative and I was fooled and lied by them . I need my full refund .

Dear Sir/Madam,

When I was in Duncanville, Texas, in June, I went to a local LA Fitness to get a one-month membership. I live overseas, in Singapore. They sold me a two-month membership, saying that's the lowest they can give. Now, I am back in Singapore, and they've charged me again in August. Please take back the charge and also clear my account.

Thank you.

Sincerely, Andrew B. Spurgeon

i had been told by my friend he sign my name for one month free member i went to the Allen park location they found my name in the list he was agreed to sign me for one month he told me check your email for the guest pass for a month, i did not received anything by my email, i went back to the sale representative they told me to come back second day they will fix it . i went back the other day they could not even find anything what i had been told.

On August 16, 2019 at approximately 9:00am, I was leaving the LA Fitness Southlake. As I proceeded to my vehicle, I noticed a tractor trailer blocking several cars including mine. I went back into the gym and asked the receptionist for assistance and he pointed to the gentleman outside working with a lift.

I politely asked if he could move his truck and he continued to conduct a phone conversation. I assumed since he knew I was blocked in, I proceeded to wait at my car. The driver continued to carry on with this phone conversation for another 3-4 minutes before he proceeded to move his truck.

I did state to the driver that I understand he's at work, but I also have a job and have to get to work. Shortly thereafter, I received a voicemail from Kelly, Operations Manager, indicating that…

I joined LAFitness in June and left my prior gym because of the large selection of classes your gym offered day and night. I belong to the signature club in Lombard Il. Since I've been there they have gotten rid of 75% of the classes.

For a working person like myself that leaves me with out classes because most are in the morning needless to say I am very upset. I would've stayed at my other gym if I known i would pay more but eventually receive less.

As I see it the club is in breech of contract because I am not getting what I was promised with my membership. This needs to be rectified and I know others I have spoken to are upset too.

Also the steam room is not working all the time and locker rooms are not up to par. Something needs to be done please so I and others can receive the…

Good morning,

I would like to express a complain about how a situation at the Brick, NJ location was handled.

First, I am a 44-year-old female who has been working out on a regular basis at various chain gyms since January 1999. I have also worked in the fitness industry for over a decade, several years of which, as a Master Trainer at New York Sports Clubs in Northern NJ. I was also a registered yoga teacher and taught yoga for 8 years at various yoga studios and gyms in Northern, NJ. My husband also worked in the fitness industry for about 15 years, and for 13 of those, owned his own fitness facility. Needless to say, I am well aware of proper "gym etiquette" and behavior.

I was working out yesterday, 7/17/19 at peak evening hours. I came upon 2 young men in their early 20s who were…

I signed up for a 1 year personal trainer at LA Fitness in Sarasota in February 2018 at your Bee Ridge location. I am still being charged and was told by someone at the fitness center that I was supposed to provide a 30 day notice to cancel, even though I only signed up for 1 year, and in May 2019 I checked with the front desk personnel and was informed that the personal trainer fee had been stopped. The representative I spoke with still claimed that I did not provide the 30 day notice, and it would only take effect for August 2019. By my account, I am owed $825.60 and possibly approximately another $276.19 if I am charged for July month ( which he told me would happen).

I asked for a copy of my contract, but the representative informed me that he could not send it to me (not completely…

I have been a member for years with LA Fitness. I was at the Mockingbird location for some time. It was going downhill for also. They could not keep up the equipment nor find the leak of the pool pump coming through the walls and onto the work area by the steps.

It was constantly smelling and had mold. I left there and upgraded my membership to go the Signature in uptown. I paid the difference to go to this location . NO problem. It too has been not kept the best .

The speakers in the Cycling room have been busted for months - it sounded like it was lighting and thundering to the bass. I had to leave several times as I could not enjoy the music or my ride as it was it just not enjoyable.

Several occasions when I went in the morning at 5 AM - it was very dirty , not picked up . Trash…

There was an incident at basketball court. A man was yelling and screaming very inappropriate things about women and he use foul language. Children were passing by. He walked outside of court screaming louder at another man. He was operational manager. His name is Jamel. Very rude.

THE POLE IS JUST AS BAD THEY SAY THE PROBLEM IS POOR VENTLATION FOR THIS AREA. IF THAT IS THE PROBLEM IT IS EASY TO RECTIFY REMOVE ONE OF THE TOP GLASS WINDOW IN INSTALL A EXUST FAN THAT WOULD HANDLE THE PROBLEM OF THE GAS THAT IS CREATED BY THE FUMES FROM THE POOLE THANK YOU

When I went to the LA fitness in Escondido CA yesterday to go my 30 minute cardio routine, I found that only fox news was on the TV and all the other TVs were showing sports channels. I went to the front desk and informed them that there was no CNN and requested they change a sports channel to CNN.

This is the second time this has happened. As happened before, this employee, named Brook, informed me that they switched it yesterday so people could watch the Womens world cup soccer tournament and when she was no longer busy she would switch it.

I asked it if would be done in 40 minutes and she told me she would get to it when she was no longer busy! I told her I was not happy with that answer and she answered by silence.

This has only happened to me at the Escondido location. I do not…

My experience has been met with unfriendly staff at the countryside, IL location. I've shown up for classes that were cancelled and not updated when inquiring at the front desk no knowledge or attempt to find definitive answers were met.

I received a free drawing for personal training and we unable to reach the gentleman who was claiming to help me make that apt. He had no voicemail and the front wouldn't leave him a msg and did not know his schedule.

After 4 months I had made a choice to leave this gym and when he called again inquiring about this personal training apt. He had false information apparently noted as to why I declined months previous. I asked him if I could tell him my concern and why I'm leaving the gym for constructive criticism and he cut me off stating that was not his…

CAN YOU TELL ME WHY THAT YOU HAVE A SWIMMING POOLE AND A WIRL POOL I HAVE ONLY BEEN A MEBER FOR TWO WEEKS THIS POOLE HAS ONLY BEEN OPEN FORTWO DAYS I TALKED TWO OUTHER MEMBERS THAT TELL ME IT IS ALL DONE VENTLATION PROBLEMS THE PEOPLE THAT YOU HAVE MAINTAING THIS SITE ARE NOT VERY GOOD AT WHAT YOU HAVE HIRED THEM FOR I WOULD LOOK FOR SOMEONE THAT NO WHAT THEY JOB IS PLEASE HELP WITH THIS BIG PROBLEM THANK YOU FOR ANY HELP THAT YOU CAN GIVE.

I have had a major problem manager ,at the Levittown, NY location ,that goes by the name Brandon or Branden. He has been rude, obnoxious and has tried to scam me when I tried to add a friend as a member to the gym.

The other day I was fed up with his attitude and asked him to give me the corporate headquarters phone number. He did as he was told but then called corporate himself the following day and over exaggerating everything that was said and telling someone by the name of Carrie at corporate that I threatened him.

Then Carrie asked me to go to a new location for a while so she can figure out if I am aloud to even go to that location anymore! This is ridiculous! I agreed with Carrie but then when I closed the phone I said to myself why should I have to go to a different location even…

The young men employed there need to be trained how to behave. For the last two weeks everytime I would come in the young men who work there were blasting music (different from the music piped in). They would be LOUD and obnoxious singing and socializing with one another.

This is a very disturbing site, no professionalism at all. One of the young men spoke to me on my way out and asked how my work out was. I told him it would have been nice if they had not been blasting the music and singing out LOUD!

" Please train them to be professional. I've stopped going to Santa Fe Springs, as the managers there do not know how to manage. They were both there during this nonsense.

Again things are broken in the gym on Val Vista in Gilbert Arizona. This time they have removed bench tops on several workout benches and since they have only one movable workout bench this creates a problem for using certain equiptment.

The said part when asked when it might be fixed your employees could care less about when it might return to use. I will be canceling my membership and returning the Lifetime Fitness

CANCELATION POLICY IS ABSURD! VERBAL TO MANAGER, TRAINER & MULTIPLE MESSAGES TO TRAINING MANAGER. STILL ... MONTH LATER NO MESSAGES, NO REPLY, ANOTHER CHARGE ON MY CREDIT CARD. 9-5 M-F I CAN GO IN AND SIT AND WAIT FOR HOW LONG?

I AM A CAREGIVER & LIMITED IN ABILITY TO GET OUT AT ALL. THINKING NEXT OPTION IS TO CANCEL CREDIT CARD AND FILE A FRAUDULENT CHARGE WITH VISA REGAREDING.

I was LA Fitness in Shadyside 2 weeks ago on Thursday I got out of the shower I left The managers at Shadyside sucks big time they do not call me back when they tell me to plus the employs or still in off the membership The stillen items that their

Myself and a couple other members were in the training room where it was not closed off and there were no trainers or trainees in the area . Lavell Harthon the Fitness Director at the La Fitness at 19531 Mission Village Dr.

in Riverside California came in with a couple at 2pm on 5/2/2019 . He told the couple we will get started once i kick these other people out . I said you mean ask us to leave right . He said "No Kick you out did you not read the contract .

" I felt very uncomfortable and be littled how he told us to leave the training room . I called and spoke with the manager at the location and he said that he would have a conversation with Lavell. I will be calling customer service to further this complaint because it was kind of sickening and makes me not want to go back to La…

Shadyside PA When I have big a plate for something manager Friday did not call me back Saturday I called majorite busy she told me the manager will call me back never did this is to do employees or still in off of members And the management don't Shadyside blown off I hope something is done about this if not I'll take it in my own hands you won't like that period rich

I heard an inappropriate comment by an employee in the lady's women's locker room 4/13/19 (Waldorf) (15 minutes before closing), "I'm not the one! ". It was very VERY unprofessional and there has to be a more appropriate way of notifying your customers that closing time is approaching.

I hope this is not acceptable behavior at LA Fitness!

Wednesday April 10th. Front desk manager, 10:05am, Lake Forest, California,

I signed up at the Mission Viejo store , for a membership to any LA fitness, at that time I was given 5 free one week trial memberships to any LA fitness. I gave them to Brian Hemley to use. He used to be a member as well as I at the lake Forest location.

He came in twice and both times, the front desk clerk just took his one week pass and let him in, but did not sign up his name on the computer. Brian today asked me to walk in with him. I said ok. The front desk manager started being very rude, a black haired girl with a pony tail wearing black sport clothing, ling bbn pants. Extremely rude and obnoxious. She started asking for his pass. I ex9lained to her about the pass but she cut me off and sent me to the…

To whom this concern my complaint is for the la fitness over here in Grand Prairie Tx off Interstate 20 I went In to see if I could Park my truck Bobtail in the back of y’all facility he said no ok I ask if I had a membership could park back he said no again but live across from la fitness and see trucks parking back there all the time if they have a membership it’s ok for them to park back there but ask if had a membership he said I couldn’t back there so

want to speak with the owner.

As a multi year member i find the maintenance of machines very poor and sporadic . I have visited several locations in my area and have never experienced these problems . As a retired Fitness,club owner, with college certifications in physiology ,Kinesiology ,and Myology ,lettermen in football ,track and boxing at Missouri state university iam well versed in optimal temperature conditions.

and the lack of proper climate control affect on training. my requests and then complaints fall on deaf ears at this location !. the location is Roswell road, marietta GA Kindly take my review and disatafications under consideration. respectfully Jeffrey smith 770-298-9838.

Can I give it lest then 1 star. May half a star. Honestly I been working out there for 10 years plus but there is always issue. They do not clean the gym, maybe once a week. Showers are so dirty, stair master are so dangerous.

They don't have a replacement plan for but it has be report that "out of service" for over a month now. I will get a hold at health department because gym is an department of being heathy, most important they don't have napkins on Saturday or Sunday and if they do it is limited.

I guess you what you pay is what you get. Planet fitness is much cleaner then LA fitness but less equipment. Thank you. Hopefully there is something done but I 100% sure that they will ignore this and move on.

Cause people will pay no matter what.

My complaint consist of poor customer service when joining LA Fitness and not receiving my contract after getting a personal trainer. I have been with LA Fitness for three weeks and would like to cancel my contract for as the personal trainer aspect and the staff charging my account erroneously and keep giving me the run arounds even with an appt to get the action fixed.

I have been going to the customer service everyday before working out with my trainer and the staff would tell me they would come and get me when he's finished, never happens. 00 for membership. I am a DISABLED VETERAN who have served for 20 yrs in the military and recently had bilateral knee replacement and looking for help to get back on the right track and have to continue to get the run around getting the proper…

I have been a member of LA Fitness for over 5 years. LA Landing (Renton) has been my home gym as it is only a mile or so away. The latest renovation of the facility is nice, new floors, wall murals and machines.

My question is, who made the decision to remove every piece of Free Motion cable equipment? They are simple, safe and easy to use for full range of motion exercise. Having already checked, there is not a LA in the area (Fairwood, Tukwilla, Federal Way, Kent, Tacoma) that have removed the Free Motion line of equipment. Only the Landing.

All the other new equipment is fixed motion, and the human body does not move in a fixed range of motion.

Also, I use the pools at all the LA gyms, and they all tend to be hazy or cloudy. On a scale of 10 with ten being the clearest, the Fairwood…

I am trying to cancel my membership and was told that I either have to come to the gym during work hours, before 5:00PM or complete a cancellation form.

First of all, like most people I work and it's hard to be at the gym before 5:00PM.

Secondly, I can't just pull the cancellation form on your website, I have to sign in??

Thirdly, if I choose to mail in the form, you know how long it will take? Not only that, I have to check if you receive my mail to make sure that you won't charge my credit card. How inconvenient!!

While it is very easy to sign up - your system is conveniently able to accept payment right there at the gym, any time of day, but not for cancellation? Members have to show up within certain hours of the day. Why the different rules?

I understand that big corporations…

Yep - looking at the other complaints here - i see a pattern - Kevin the training manager is simple RUDE and unprofessional - how you ask, well let me share my story... On Thursday March 8th 2019 I was at the gym with my 14 year old daughter.

Its a good time and perfect opportunity for us to bond and I have been in fitness for over 45 years so it something I can help her with. She is involved in sports and really wanted to start working out, so about 4 months ago, when she turned 14 I signed her up at LA Fitness Bridgeville Pa.

On this particular evening (March 8th 2019) the gym was starting to empty and I had my daughter doing some basic squats and lunges. All of a sudden, out of nowhere I was approached by guess who? Kevin! He kind of came at me, aggressively!

This caught me a little…

I went into the La Fitness at 1900 N Scottsdale Rd, Scottsdale, AZ 85257. I spoke with the front desk person on 2/24. I requested to close my account and was told I need to come in person Mon-Fri from 9am-5pm.

Those are my working hours. I can't come in. It was the rudest behavior I had ever experienced. Then I requested to speak to a manager. I was given the sales counselor. I think his name was Eric, but I'm not sure (very tall, Caucasian, male, with blonde hair).

I made the same request. " He was brash and rude. I requested the customer complaint line. He wrote don a number that doesn't work. I genuinely think it was in effort to silence my complaint. The clerk started to yell at me and asked my reason for wanting to close the account.

I said that the gyms are over packed, I now have…

i have been a member of Vic Tanny, Bally Total Fitness and L A fitness since 1981. I remain a member today because i consider L A fitness a top health club. But I must say your locker and shower areas leave something to be desired....second tier lockers to high for short people and many of them have only on hook....metered water in sinks have little pressure with no adjustments for temperature and shuts on and off constantly...no hair or hand dryers. But my biggest complaint is that there are no soap dishes in the showers One has to put soap and shampoo on the curb of the shower stall. Being an older person this is not very user friendly. Please give your thoughts on especially this issue. seems easy to resolve.

Sincerely

Jim

i have been a member of Vic Tanny, Bally Total Fitness and L A fitness since 1981. I remain a member today because i consider L A fitness a top health club. But I must say your locker and shower areas leave something to be desired....second tier lockers to high for short people and many of them have only on hook....metered water in sinks have little pressure with no adjustments for temperature and shuts on and off constantly...no hair or hand dryers. But my biggest complaint is that there are no soap dishes in the showers One has to put soap and shampoo on the curb of the shower stall. Being an older person this is not very user friendly. Please give your thoughts on especially this issue. seems easy to resolve.

Sincerely

Jim

I wish to schedule a complimentary senior sneakers training session at LA Fitness, Bridgeville PA. Manager Alicia said she asked head trainer Kevin to call me to schedule this session. I would like instruction on 2-3 machines which would probably take about 15-20 minutes.

In a previous session, the trainer would not give me any instruction on the machines so i complained to Alicia and still nothing has been settled. How hard is this? The trainers prefer a training "sales " session.

Received an email offering 10% bonus if I purchased a gift card. Received the $150 gift card after placing the charge on my credit card. Never received the $15 bonus gift card. Called and had to review my credit number, etc.

Was promised all was set. Still never received the bonus. Called again a few weeks later. This time was told I had to verify the offer. They had no idea what I was referring to. after I sent copies of the offer (LA Fitness doesn't have these records of their own promotions!! ) Still waited.

I had to jump hoops in order to get the $15 dollar gift card . I have been a member since 2011. If I didn't enjoy the people I have met there. I would have given up. 61. no good reason to have gone through all this. 61 in compensation. That was insulting.

I should have been…

I start my personal tran. 5 but Joshua Shaker tomd me that my paents will be $240 each month and I accept. On Friday March 1st they call me that my card was declain and I say to them that my payment was on March 5th and they tell me that Joshua split the payment in two parts but

he never tell me that to see if I agree or not so I went to talk to him and he start telling me that I was saying a lie so I told to him that I will cal my lawyer and he told me ok bring him and we would see who win this.

I told him that I want to talk with his manager and he told that was him and I told him why he did not tell me that he was taking more money from my acount and he just say sorry I did not feel necessesary and I ask him to show me the paper that I sign and he told me I do not have the original…

On Saturday 2/2/19 I and a friend joined the gym. The woman who signed us up said we would benefit from the free trainer consult. I had my free session Sunday 2/3/19 with Anastasia, my friend also joined in. Anastasia said doctors are liars and preceded to our workout for intake purposes.

When it got to the ropes, I was using my upper arms and Anastasia told me I was doing it wrong. Anastasia told me to flip my wrists, to uses my wrists to lift the ropes and make ripples. The following day I had bruising on my right hand and pain.

I was seen by urgent care and was diagnosed with a bruised tendon. This injury can take up to 6 weeks to heal and I was given a brace. The pain has gotten worse and there is still swelling. I was seen by orthopedics yesterday 3/2/19, and they gave me a more…

I am extremely upset at the way I was taken advantage of. Back in May, I have called to cancel my LA fitness account since I moved from La, and where I live, there aren't any La fitness accessible. The lady I spoke to on the phone explained to me that she wasn't able to cancel my account over the phone because of certain rules, I had to receive an e- mail from her and

through the e-mail which costs about $10 I would then be able to end my membership with LA fitness. I followed the instructions, paid what ever fine I had to pay since I wasn't able to go into an actual gym to cancel my account- and thought I have ended my membership account since.

Today, through my chase bank alert, I was shown an automatic withdrawal of $10 from LA fitness so I called customer service to find out what…

The microphone at north lake (which is located in. Tucker Ga. ), has not worked for weeks. In fact last week the static was so bad the instructor could not teach the class.

However , since she is such a great instructor she taught any way which was extremely difficult. Please provide the instructors with a new microphone.

I normally work out at the LA Fitness club on Gilbert Rd in Gilbert Arizona. The club closed for renovation and I had to use the closest club which is located on Val Vista in Gilbert Arizona. The staff there are very friendly however the equiptment is in poor shape and in fact many of the machine weight and pins to hold the weight are full of rust.

This club is in need of attention and now I must travel much farther until the club I use daily is reopened.

I am a Silver Sneakers member at LA Fitness in Bridgeville PA and would like to receive instruction on how to operate the fitness machines. Today my husband and I received a training session, but the trainer would not give us any instruction on any of the machines.

We felt the training session was a sales session. He said if he gave us instruction on how to operate the machines and we didn't use them properly, we might be injured. I asked how members at LA fitness learned how to use the machines and he said people used you tube, magazines, etc.

I am very frustrated because I have tried on at least 3 occasions to get some instruction and it seems this is not the policy at the fitness facility. Please let me know I should proceed.

At LA Fitness located on 852 Highway 3 Clifton NJ today 02/19/19 at 10:30 am I was with my son Renzo Sierra in the locker room getting ready for exercise. Surprisingly I found out that there was a person making a cleaning the whole area using the mop, water and soao all over the floor, I almost suffered an accident because the floor was slipey and

wet, such operation didn't allow people to use the bathroom, showers and swiming pool. I spoke to Manager Efrain Fernandez after those inconveniences and he told me he was ordered from Headquarters for the cleaning today. What I don't understand is the time or this cleaning so inconvenient for users and risky at same time which makes feel uncomfortable to anybody because I heard people speaking about this absurd situation.

I hope in the future…

there is no reason all of the sudden I have to work out in silence,

The Steam Room have Not been Working for over a week the staff promising us that will get repair soon. Because we haven't see any body working in the facility since it broke down. Please let the Staff and us The Clients an specific day of of service and repair.

Unfortunate this the only facility in the Valley with Steam Room

I fell in class at the L A Fitness in port St. lucie West facility. I'm 70 years old the teacher asked me quickly if I was ok. Never stopped to come over to see how I was or stopped the music.

Never came to see if I was ok after class. The floors feel sticky and that's why I fell. My sneakers stuck to floor. Terrible customer service from the instructor. Needs to be retrained.

I have been in some gyms that need cleaning and I realize there's a lot of people that comes through the doors, but L A Fitness beats them all. The floor in our locker room hasn't been mopped in the 3 mos. of my membership.

The areas around the resistance machines are not touched with a mop, and I know because I am one of the first in the door in the morning. The sweat droppings that were there the previous morning are present and accounted for the next day.

Oh I can continue but what's the chance of anything being done about it. J. was just as nasty if not more so. While I watch some of the maintenance people lean on mops and talk, instead of doing there jobs !!

Its not their fault, its the supervisor that's not doing his/and or her job.... I will continue tomorrow with a few photos…

Hi, I'm a member of LA Fitness, I frequent the one in Escondido, off El Norte behind the Vons shopping center.

The last few times I have gone in, there is a cleaning crew, they clean the machines, which is great, however, they use a very strong chemical to clean the machines, and they do it, right in front of, below or next to the person working out, for instance, once they literally cleaned the machine right next to me, and the smell was so strong, I had to cover my face. Today, it happened again, this time, I could literally taste the chemicals in my mouth, my nose started to burn and my face broke out in hives. I told her it was too strong and she said "yes, I know" and kept doing it. I went to the front desk, spoke to Katie, apparently she's the manager. When I told her, she treated…

Hi I have 2 memberships at your Port Orange location that I pay for monthly. The wi fi has been out at this location for almost a month when asked about it for the past 2 weeks the staff responds we are waiting for a part that should be in today.

I ship items on a daily basis and can ship anything across the country in a day or two. I know that they are told to say this but I do not appreciate being lied to or dismissed like that.

Can I have a credit or partial refund for the past month? If this can't be resolved I will have to cancel both memberships. This was a nice facility when I joined 3 years ago but has gone down hill in the past year and the management is neither helpful or friendly.