LA Fitness

June 21, 2020

Dear LA Fitness Corporate,

My name is Gary Chierico. I am writing you to request a refund and to stop automatic payments from being withdrawn from my bank account. First of all, I would like to inform you of how dissatisfied I am with LA Fitness. I enrolled in the training program at the Parkland, Florida 33076 location and was assigned Andrea as my trainer. I was very happy with Andrea to learn several weeks later that she had been terminated. During that time, I had several discussions with the store manager and the corporate office where they convinced me that I would be happy with the next assigned trainer. I was assigned a different trainer and never got a chance to meet her as she too was terminated. I continued discussions with corporate as well as the manager at the…

I was targeted by la fitness employer because when I walk in my mask was half open two employees escorted me out like i was a criminal other members didnt have their mask on the wright way and they said nothing to them I been harass and is the managers on duty fault she told then to do it that's not wright

I got tricked into getting a personal trainer. I already had back problems. I ended up getting surgery on my spine. They wouldn't give me my money back. I was told that they would help with the problem but it made it way worse.

They tried to get my son to use the training but they signed me up not him.

I have been charged fully for my membership and personal training when their call center won’t respond back and no one is answering the call. The automatic voice mail system keeps stating that all billing fees are waived due to covid 19 vut i have two charges on my account. I would like to file a comment on La Fitness for being the worst at their service and job

There is a serious virus going around the world. I know you're aware of it.

However the cleaning of your gems are horrific to watch. You use the vacuum cleaners on the floor and on top of all the equipment that handles Etc. You move dirty water on the floor with a mop head that is never changed your just moving germ from tile to tile.

You don't use any disinfectant when you're wiping down the equipment you use one Rag and it goes from equipment to equipment to equipment. It is appalling. This is even before the Corona virus. Not only that the gym on Alicia Parkway in Mission Viejo is a dump.

Half the TVs work half of them don't. Half the Equipment Works half the pads are ripped. I guess you get what you pay for

I belong to la fitness in Michigan and I asked them if they could put a sign on the front door stating do to coronavirus if they could have people wipe there machine before and after there done. if I don't see any changes I will contact our health department.

he was nasty he was to busy on his phone or computer. I was there a hour and a half and there was 14 people who did not wipe down anything it is for the safety of the members and staff they are all young kids working there.

its nice they wipe the machines sometimes staff but they use the same dirty water and rags on each mahcine. and also I will contact my news station and have them come out and look at that la fitness thank you

I have been a member at your Trumbull location for a number of years. I enjoy using your workout room that has the heavy bags for boxing. On Saturdays their is a Yoga class in that room that is suppose to run from 11:00am to 12:00pm.

The Yoga instructor continually runs the class from 20 to 30 mins pass the end time of 12:00. I work on Saturdays and need to get my workout in and get out by 12:30 in order to get to work.

I have spoken to the operations manager of the club, Orlando. He agrees that the instructor needs to end the class on time, 12:00. The manger Orlando spoke to an employee named Jacqueline and told her if the instructor is not out on Saturdays by 12:00 to speak to the Yoga instructor and tell him to wrap it up, which she did.

The Yoga instructor refused to end the class…

Good morning. My wife and I attended a Aqua Class last Thursday night at 6pm and the instructors name was Ginny D. and I wanted to take a few moments to voice my extreme displeasure of this instructor. My wife and I have been attending Aqua Classes at various LA Fitness locations around Memphis, TN for about 3 months.

To date we have had Hershel, Franky and Javi as our instructors and they have been OUTSTANDING. Each and every class we attended with the three instructors have been both challenging and rewarding. The three instructors make it fun to attend the classes and give you a great workout.

I wanted to take time to recognize them before I get to the complaint. Now getting to the complaint. None of the members were afforded the opportunity to "warm up" at the beginning of the class.…

, Bellevue, WA 98007 this morning because I wanted to attend a Zumba class taught by someone who is outstanding. This was not the first time I had been in to attend the class. Approximately four weeks ago I came to the gym for the first time in about two years.

After being a member since the club opened, I quite the gym about two years ago because the gym lost all of its competent Zumba instructors. weeks ago I came to the gym and the assistant fitness manager was brought out to meet me.

I told him that I had previously been a member of the gym and haSixd terminated my membership approximately two years earlier because the gym had lost all of its competent Zumba instructors to other gyms; and I had followed those instructors to two of the other gyms--Life Time Fitness and 24-Hour…

February 26, 2020

I NEED TO ADDRESS A PROBLEM I HAD YESTERDAY WITH ONE OF THE DAY CARE STAFF, NAMED MAUREEN. I ATTEND TWO LOCATIONS (2620 W PERSHING RD. CHICAGO IL) & (5559 S KEDZIE AVE. CHICAGO IL). YESTERDAY I WENT TO THE GYM ON 2620 W PERSHING RD IN CHICAGO LIKE I NORMALLY DO RIGHT AFTER WORK, WHICH IS AT 4 PM TILL AROUND 6 PM. I DROPPED OFF MY 4 YEAR OLD SON AT THE DAY CARE AND NOTICE THE STAFF MEMBER ON HER PHONE WITHOUT SAYING ANYTHING... BARELY GLANCING MY WAY. I DIDN'T PAY MUCH ATTENTION AND FIGURED TWO KIDS TO WATCH INCLUDING MINE WITH ONE STAFF AT THE TIME WOULDN'T BE TO BAD AND I WENT OFF TO DO MY NORMAL WORKOUT ROUTINE. BY THE TIME I WAS DONE I WENT TO PICK UP MY SON AND I NOTICE HE WAS VERY QUIET, PALE AND WITH RED SWOLLEN EYES AS IF HE HAD BEEN CRYING ALL THE TIME I WAS…

I'm a member of the LA Fitness located in 18445 Pines Blvd Pembroke Pines Florida and I'm very disappointed with the conditions of the cycling (spinning) classes. If been a month that almost 4 or 5 bikes are out of service.

And pretty much the other ones need service like perhaps you can't see the lever or nothing in the screen panel. That's unacceptable. We are paying a monthly membership to use the bikes and they are out of service.

Obviously LA Fitness does not care about their customers. At the Encinitas location pool and jacuzzi are un-available since 3 months. Receptionists have given me over time a many time frames for repair and as many reasons for the delay.

This has nothing to do with the difficulty of repair. Roof of pool room leaked with the heavy December 2019 rains. Can you imagine if you had to go for 3 months without repair in your home if the roof leaked?

Overall experience Good so I would give a 3, But..... The LA Fitness in Oceanside they have taken away 2 racquetball courts that's OK they just remodeled the place and looks great, but could use rubber mats in dressing area no fun to step in a puddle of water in your socks!

But the reason for this complaint is when you reserve a court online they still haven't accounted for the 2 courts they took away so the IT Department is having a hard time trying or not trying to fix the court reso app for Oceanside, I'm thinking they don't even have an IT dept. They have no problem collecting my monthly dues and even calling me when they late or that I must give written notice when I quit but when it comes to their club and its members they obvious don't give a crap!

My 16 year old visited and joined our local LA Fitness on 2/2/2020, and was allowed by an LA Fitness employee at 5089 Transit Road Buffalo NY 14221 to sign a contract. 98 was immediately credited out of my sons bank account.

He is a minor and is not allowed to sign a contract. That evening I found out about this situation, as my wife received notification that my sons checking account had been credited. I immediately contacted our local LA Fitness (the evening of 2/12/2020) and was informed that someone would need to call me back in the morning.

The following day I got a call from the GM, Shawn (716-810-1004), who apologized and assured me that he would reverse the fee's and debit…

I have been to LA Fitnes in Buford Georgia for over a year. I have observed that they have made a habit of changing staff quite often. that is, if you talk to the supervisor now, when the new one comes, it is no longer valid what you spoke.

today I decided to move to another gym because of the conversation I had with the current supervisor, who was very rude and probably does not know that the salary he receives is from people like me who pay every month. I just found out that there are other gyms that offer much more for less money.

when i tried to renew my membership on the last day it was due (due date feb 15) I get my paycheck 15th so when i went to pay my membership on line la fitness locked my online account out so i could not pay my membership, this is a damm shame i should be able to pay online up until the last day its due and not be lock out of my account dont dont do not join LA fitness there are other places better than LA Fitness

I recently visited LA Fitness in Cordova, TN. I spoke with the GM at10am(ish) one day last week. I think his name is Daryl, Darrick, or similar. I had to end our conversation asap because he smelled so strongly of weed.

It isn't a good impression for a gym GM to smell like weed. On this occasion, he didn't represent LA Fitness well. I felt I should report this. com

This is an email I sent to the address I found using the LA Fitness website's Contact Link:

Hello.

I have a request and will explain why I'm making it.

On January 31st, I arrived at my local LA Fitness (Bear, Delaware) for a scheduled tour and met with Ryan S. After the tour, he explained the program fee according to a current special that ended this day (January 31st). He explained there was a $150 Initiation Fee that would lock in my monthly fee of $14.99. That's all the financial information he spoke about. I signed up and was debited $179.98. I asked why I was charged $179.95 and he explained the fee included the first and last month's fee. So, $150 initiation fee and $14.99 each for the first month's membership fee and the last month's membership fee. He even wrote it down for me…

The location on 16051 S. Dixie Hwy, on Fridays the spinning instructor Jessica R. is late every Friday from 20 to 30 minutes. This is not acceptable our time is as important as anyone else, we take the time to drive there in the horrible Miami traffic so that she teach us a shorter class.

Membership account: 305965**** Dear Sir/Madam I would like to officially file a complaint on one of your gym in Pembroke Pines Florida. Club Address 18445 PINES BLVD. PEMBROKE PINES, FL 33029 Phone: (954) 441-5330 Registration No. HS6926 My husband had changed our membership into multi club and from family membership to individual.

They had charged us $199 for those minimal changes which I had verified after. Part of it was $49 plus tax has to be refunded to us from the last month’s payment paid from my original account. I had called a week after to verify and was told that it was be refunded in 7 to 10 days.

I waited for another week and it has been 3 weeks since the change was made and no refund was given. I had called the gym on this address and spoke to a lady who told me that my…

I have made complaint to your LA fitness office management on side two times, regarding some one spray odd smell in the sauna room. As of today, Nothing has been taking care of. Please let me know if it is LA Fitness policy to allow every one to spray of their choice.

Thank you for your time, Yiu Ho #F32667000

SHAME SHAME

Dear Manager/CEO/HIGHER SUPERVISOR

You have a nice gym service mostly everywhere. I am a loyal customer of your company. I used many services from LA FITNESS such as trainer sections, which I pay for, and I also have family members on my membership. However, I would like to make a little complaint about the hours you close the gym I go to, which is at 13822 Garvey Ave, Baldwin Park, CA 91706. This is the closest gym I have from where I live. I've been with you guys for more than a year. I would like to tell you that you should close a little late like midnight. Some other LA FITNESS they close at midnight, but sadly they too far. So please take my complaint as a great suggestion since I have a busy schedule and sometimes it is hard for me to go due the hours you close; plus, it can be…

I went to the Alen Park location the manager Ahmad AGM waited on us. He call us over to his desk and asked us our name then his second question was" Why you decided to come to LA Fitness? Why you didn't go to others gym around here like Crush or Planet Fitness ? why here?

We felt attacked with his not appropriate questions. We felt like he didn't want us there. We got up and decide to leave he seems not care, he said that sometime he is very sarcastic, I asked to talk to the manager he answered " I'm the manager, we were chocked.

I asked him for his business card he said that he didn't have one , he wrote his name on a piece of paper. We were members of the gym and wanted to sign up again but we decided not to.

His customer service skill are terrible and should not treat customers like…

I'll make this sort mostly because this issue was to be handled by management in house, at least that's what i was told. I was rascally insulted by a Hispanic women who sat feet away from me speaking in her Spanish thinking I didn't understand.

Little did she know my maiden name is Morales. It was awful uncalled for classless and wrong. Today this same lady made it a point to talk again but this time is was with the cleaning lady of the gym, who has a huge attitude problem and yesterday opened the door of the sauna saying it was to hot than cut it off on us.

One of the lady's called the gym to report the employee but a suspect nothing will be done about her complaint ether if its left to the current management team. I'm hurt that something this serious is being blown off.

Its actually…

I still have heard nothing regarding my requests!

My purpose in writing this letter is twofold. First I want to cancel my membership to the LA Fitness Club located at 121 Main Street, Stoneham, MA effective before the next billing date in February and secondly a request to opt out of my Personal Training Contract without any penalty charges. The following is an explanation, which I am certain you will find enlightening, of my experience at this location: I joined this club on September 7, 2019. At that time, I also entered into a 12 month Personal Training Contract. I was assigned a ‘Certified Trainer’, which I assumed that all your trainers would be certified. I was excited over the prospect of working one on one with a professional trainer. Starting with my first appointment with a…

For the passed two plus yesrs, I've been enjoying my LAF membership, in the Zumba, yoga, & Cardiojam classes, as a Senior citizen, after joining via the Silver Sneakers program, that my husband had helped me secure!! Now, all of a sudden, LAF is making changes that will make it much more difficult for the senior citizens to not only join, but to be able to financially maintain their yearly, monthly & yearly memberships, due to the rising costs by the apparantly greedy LAF, to line their own pockets, & the lack of Medicare dues assistance!!

And, thereby, being unable to continue this "healthy" course of physical exercise, in classes with other seniors with similar healthy goals!! Seriously?!?

Good evening, Pentagon - Clark Street-Arlington, VA Overall Rating-Zero (Terrible Customer Service) I am writing to complain about the rudeness of the front desk lady; unfortunately she did not provide her name.

I called approx. 645pm to report the issue of the pre-scanned parking tickets. The lady at the front desk stated to take a ticket to exit the garage; unfortunately the ticket was no good. Several attempts were made to no prevail; finally spoke with the parking office. The person was wondering why the ticket was not scanned; I informed him that LA Fitness machine was not working and we were instructed to take a pre-validated ticket; he gave me a complimentary bypass.

A call was placed to the front desk; the issue was reported. She stated there wad nothing they could do. I was…

The management at the Fairfield, Connecticut LA Fitness gym needs lessons in good customer service. Of course, the customer is not always right, but there is a way to deal with a customer without arrogance and an "I don't care" attitude.

I have been a member for many years, but received a notice from AARP United Healthcare that the insured could now get their membership paid for. I was given a notice and told to bring it into the gym to have the membership changed.

Two times I was told to come back because the manager was not there even though I was talking to an identified manager. If there is another manager who handles these things--fine. But there was no expressed apology for the inconvenience and there were disrespectful verbal challenges to my questions.

This is not the first time…

Open the gym on time !!!! How about 24 hours like the rest of the gyms in the area. This gym is in Florence,Ky

Farmington Ct location has had issues with members always putting liquid on sauna rocks continually. It has been down numerous times because of this. I talk with front employees and nothing is done, I know that there is a new manager and I talked with her already.

Everyone knows who these members are and they have been talked to already but nothing is done. They are still doing this on a regular basis. Every time I see it happen I go to the front desk. Something has to be done immediately these people have to loose there membership responsibilities.

Everybody should have to sign a sheet that explains that if this continues membership will be cancelled. net We are paying high dues and should have ALL EQUIPMENT AND SERVICES RUNNING AT ALL TIMES

Pool in Wyomissing, Pa is not managed well. Swimmers including myself have experienced coughing, lips blistering and hair loss during beginning of Oct. 2019. There are serious side effects from abnormal amounts of chemicals ( chlorine) accidentally put in pool due to equipment failure.

There is a huge need for professional and knowledgable employees to manage the pool. Someone will become very sick if something is not done at once. Disaster just a moment away with huge lawsuits! Department of Health. What is your answer?

I belong to the Pleasant Hills, Pennsylvania club. I have not seen a cleaning person for weeks because I heard one quit. I know they are trying to hire but the place is just not as clean as it used to be.

For example, the one shower stall in the men's locker room has black spots on the tiles on the shower walls. The other day, on Monday, the whirlpool spa did not have the jets working. When I brought it to Leslie's attention she claimed that no one told her.

It has been closed on many occasions due to water issues, since they are working on the line in front of the club. The other day I sat down to stretch and notice black marks on the tile floor in front of me.

When there were cleaners, this was very rare. Please look into these issues for both my wife and I, or maybe I might have to…

This location is ghetto! Save your money and go elsewhere!! We are a Military family that recently was re-stationed from GA to KS. After finding that there was no LA Fitness in KS, the app directed me call my home store to cancel my membership.

I called my Home store in McDonough GA and was told that I needed to call back today between 9am-5pm EST, to speak with the Operations Manager Ariana to cancel my membership. I called back as instructed and was told that “her personal policy” was not to cancel memberships over the phone. This is not the company’s policy-this is her policy. I offered to email her the Military orders, because I honestly don’t have time to go back and fourth about a gym membership. However she continues to advise that I need to come in the store. When she was tired of…

Once again I am swimming at the Cordova TN. She I finally got dressed and got ready to leave and another person entered the pool the heat. This makes two days in a row that I can't swim because I am freezing.

NOTICE TO THE AGENT IS NOTICE TO THE PRINCIPAL NOTICE TO THE PRINCIPAL IS NOTICE TO THE AGENT (Applicable to all Successors and Assigns)

Octavius Wilkins 1024 Adams Street Apartment 3 West Palm Beach, Florida Code 33407 Phone number 561-480-2224 octaviusprimeone@gmail.com

Dear, Customer Service Agent & All Successors and Assigns LA Fitness 3176 Northlake Blvd, Palm Beach Gardens, FL 33403 Event time: between 8:25 p.m. at 8:35 p.m. Eastern Standard Time 10/21/19

I would like to first introduce myself by saying that I am an African American man 39 years of age who has never been in trouble with the law and has been a valued customer with this company for the last 6 years without any issues or grievances up until tonight after being humiliated by a White Hispanic female employee who is…

What if my complaint is less than 100 words and why is 100 words the standard ? Do you discriminate against the handicap?

Receptionists at desk have poor communication skills. Too many times we show up for a class only to find out that instructor has called out and noone bothered to relay message to members still waiting. We're expected to come out and check with front desk like it happened today at Clifton site when asked they knew about sick call for yoga class but the girl just kept smiling and

shrugged her shoulders without any apologies or accountability and this has also happened in Kearny and managers seem to be disconnected from operation and are always clueless. There should be some kind of compensation for time lost so this lack of service does not continue because this is how you get a bad reputation.

Half the time we get no response to our complaints since there is no one in charge and no follow…

I am relocating and in need of canceling my gym membership. Memberships need to be cancelled in person, but you can only cancel services Monday - Friday 9 AM to 5. I inquired about any weekend or evening availability and the facility was unable to work with me at 2620 W Pershing Rd, Chicago, IL 60632

It’s not a complaint at all but a concern. Twice now I have been in the locker room when the cleaning lady was moping and no wet floor sign was there since the bucket that has the caution sign was out in the hall leading into the locker room.

Both times I slipped catching myself before falling because I had no idea the floor was wet. The location is in Cumming GA 30040

Encounter with LA Fitness Management Evanston IL 10.4.19 approximately 14:45 hrs

To whom it may concern,

I am a LA Fitness member, who is currently working out at the Downtown Evanston, IL facility. Normally I work out mid-afternoons during the week. Usually the music is too loud; especially when I have to turn up my smart phone to near full volume so as to not hear what’s being blasted within the facility. I also have noise cancelling Bose headphones and they are challenged even at full. In general, I courteously and respectfully ask the person working the front desk if they can turn down the volume. There is a woman who normally who is working during my work out time and she acknowledges my request but usually does not respond to it.

Today I was very frustrated with the ask and do…

The facility is LA Fitness at Clopper Road in Gaithersburg Md. I have to keep questioning your Brand Standards - and why you can not maintain them. I am in the gym every single day. The AV system requires an upgrade.

I will only touch base on the treadmills on the mezzanine level. 50% o the TV monitors have stations with static, 25% have all static and you can not even watch, 80% of the front jacks do not work and you have to use the jack in the back of the monitor.

Most days I have to walk to at least 6 -7 machines to find one that will work. Corporate needs to step-up to the plate and cut your profit margin and use escrow which I know you have. I realize that Amanda and Glenn can only share, but if you keep hearing issues from…

I have been a member for many years here in Lake Grove, NY. On September 13, 2019, I was in the locker room getting ready to go to the pool. I put my gym bag on the bench and noticed a young, white male, around 20 yrs old standing next to the bench on the phone.

He demanded that I move my bag off the bench, there was plenty of room for him on the other end of the bench. He threw my bag on the floor and began to take a karate stance. He then punched me in my right eye and he grabbed my left arm.

I held him so he couldn’t hit me again. I let him go and he said he had a bad day and that his father was a NYC Police Officer. He took a photo of me and left. I then spoke to the manager, Matt, and made a report.

Today the 16th I asked Matt for a copy of the report. He said he didn’t have…

Hi,

I’d like to file a complaint about the customer services i received at the location 7867 Heneska Loop Alexandria, VA 22315. I was talking to the sales manager, Jordon. He was implicitly accusing me for trying to use the gym for free. I was a long term member with LA before, and tried to bring my parents to test out the gym before they want to sign up. I did not know I cannot activate the guest pass that I registered online until I came to the store and he said he couldn’t activate my guess pass because I had one guess pass two months ago, which is fine. I was upset about how he said any customer could use the gym for free with these guess pass. To me that was insulting, and i did not have that intention to do that in the first place. My previous guess pass is when i was with my…

I've been a member here since you all bought the membership from Fitness 19. And I've always brought my grandkids. so my 12 year old granddaughter is riding the bike next to me and there's this woman who's been harassing me since she's came here and it's over the color of my biracial granddaughter .

she takes pictures of her.. I got the whole idea that it's an adult gym. But she was sitting next to me on the bike watching cartoons.. This is NOT a every day thing and it's not like the bike was in need.

Once again this is extremely racist she has it all by black folks all the time. And today she went to the front desk shouting for a manager this has been ongoing now for a couple weeks.. I really don't have a problem with her besides she's racist and if you were to ask several people they…

Paid for 1 year of training. I was assigned a trainer who i was told would be with me throughout my contract. Since Paying and joining since October of 2008 I have had 4 trainers. My latest trainer only works Monday and Wednesday afternoons.

I signed up with a commitment of Monday thru Friday morning trainings. Can't get a response from the center.

On 09/11/19 my pass had expired I didn't realize I only had a month to finish and a disrespectful lady tell me I can't use my new pass because of I just didn't no I had to wait 6month to come back I was very disappointed this was in the morning she was very rude to me and my husband Philadelphia is the one we left and went to RATO FITNESS IM GLAD I DID THEY VERY NICE THERE THEY HELPFUL AND UNDERSTAND VERY NICE THERE

The rim at the Burlington LA Fitness (Brant St) has been severely broken for 2+ weeks and there is no indication of a repair to be made. I would like to request that the rim is repaired immediately.

A sales representative from LA fitness, pompano beach, Florida name Ruben H sold me 3 year membership with false information that I can cancel and transfer my membership to anyone when I want . Now from last 4 months I am trying to cancel this membership because I have a better gym at my apartment community.

No body listing to me , they say I signed in some agreement that I can’t cancel it . The problem here is I was CHEATED by the LA fitness representative with the false information. The guy Ruben who sold me this membership no more work with LA fitness .

The corporate office says they will not cancel my membership and I won’t get any refund . This is just force membership sold by LA fitness representative and I was fooled and lied by them . I need my full refund .

Dear Sir/Madam,

When I was in Duncanville, Texas, in June, I went to a local LA Fitness to get a one-month membership. I live overseas, in Singapore. They sold me a two-month membership, saying that's the lowest they can give. Now, I am back in Singapore, and they've charged me again in August. Please take back the charge and also clear my account.

Thank you.

Sincerely, Andrew B. Spurgeon