LA Fitness

My Name is Princess Serra and I join LA fitness recently and they called me for A Interview scheduled me for this Friday at 3pm, I arrived at 2:40 however when I got there they couldn’t find my name after speaking with Charlotte Coppens Operational management did not even introduce herself to me told me after asking me About 5 basic question she would call me after her other Interviews was complete. I’m feeling At this time I want to cancel my membership because one thing I’m not going to do is allow someone to judge or be prejudice because I’m black.

This was located 1801 nw 123 street north Miami please have someone call me at (305)876-4218

Please please turn the horrible music off or way down. Most of your guests wear headsets because the music is so bad and too loud. Way to diverse a crowd to have the pathetic yuppy music playing.

Also, do we really have to have the pathetic news on most of the televisions? Turn them off or offer more variety. Isn't everyone pretty much disgusted with our news media.. I know many other people have probably voiced their concerns.

We come to the gym primarily to work out not to have you decide what we will watch or listen to. Thank for considering this concern. Tim Shea.

TI am writing on behalf of my son, Malcolm McElroy. Unfortunately, he was terminated on April 22, 2021 from his position from the LA Fitness location at Bowie town center in Bowie, Maryland. Ordinary, I would not get involved, but this situation was so incredibly unfair and disappointing, I felt I needed to inform you so no other young people would receive the same dreadful experience my son suffered.

The work environment is toxic and demeaning for the young people hired. The manager offers no training or direction for the workers. Individuals are hired, given membership quotas and threatened daily if they are not meeting those quotas. Workers are not allowed access to the customer data base, present or former and not given any direction on canvasing, tabling or drumming up new business.…

A. m. today to inquire about the procedures that they have in place regarding covid prevention. " I felt that was not a cordial way to begin a conversation. Then I asked her about the procedures that are in place regarding covid safety.

It took her about 30 seconds to answer by saying that people should stay six feet apart and that temps are checked. A. Fitness is not safe to go to. So I called back an hour later and asked to speak to the manager. His name is Lawrence.

I told him about the conversation with the front desk person and he said that corporate office told them to ask the callers if they are a member before proceeding with the conversation. I didn't believe him so I requested corporate number.

I called the number and no one answered the phone. A. Fitness in Douglasville, GA…

I find it completely disgraceful that your gym is hungry after $43.

First of all you shut down your stupid business for an entire year due to my understandable situation such as covid. So I’m not able to come in to work out for an entire year, minus at least four days that it was open.

You don’t have my email address, but you do have my phone number. You claim that you sent me an email, but then you realize you don’t have any email address for me, so where is my text? Stating that you’ve opened and I’m ready to come back?

I certainly got the annual charge for $43. I’m sorry that considering how you treat your customers that contract is trash, and it’s completely invalid if you don’t communicate with people who are paying. You shouldn’t be charging a customer if they have not been coming…

Your complaint line is not working I wonder if the president knows

I recently got my 14 year old a membership so i can work with him on the basketball court. He has gone 3 times and really likes it. 2 weeks ago there was a fight on a friday night so the manager closed it down.

My son and I were not there that night we usually go during the day when no one is there. The manager first told me they were going to open after a week but still hasn't. The bball court is part of our membership.

That is why I signed my son up. The manager chose to just shut it down--easy way out instead of finding the root of the problem. Too many guest were in there using the court. Guys have stacks of the free guess passes.

They also sneak guys in the back door. There would be ton of people in there barely with masks so apparently someone called the health department. Manager…

I signed up with La Fitness again through my insurance company. I went there early in February and I noticed that some people were not wearing mask. The sign at the door clearly posted MUST WEAR MASK- The staff at the front desk allowing people to workout with no mask.

I sent an email about my concerns and Olivia -(Customer service to me if I wanted to cancel my membership OI would have to do it through my insurance company. she never apologized about my concerns or addressed the no mask policy at all.

I went back a month later and it was the same if not worst. People working out again with no mask , machines are always broke and the bathrooms filthy. There are 50 bottles of spray disinfection and no one is using them.

I've had it with LA FITNESS. I came home and called my insurance…

They keep taking money out of my account seve when it is frozen.they have taken200.00 I'm stranded in California trying to get to Washington and they just took 53.00 again and that was my hotel and gas money.i talked to 4 different people all passing me off.the corp office closed at 2...i want to cancel my membership and get a refund.

LA has been calling me for a CC update after I thought I had paid for the year in January. So, I called today, talked to first person, no clue. Talked to second person who could not help me and transferred me to a Dallas location. Wrong location, evidently she didn't look to see which location I was a member. That person transferred to (a fourth time) the location my membership was tied too, and guess what. The line went dead.

Follow through sucks and no one has called me back. Second issue is I paid (supposedly) for the year and am not paying month-to-month, lwhich of course is more expensive. Seems like the member always loses with LA.

I like the location, cleanliness and all that, but dealing with the new staff every month, it seems, and then not getting what I thought I was buying…

Poor communication. unreasonable charging of membership and lack of attentiveness to client's request LA Fitness did not deliver to its commitment. What was agreed on the phone, the LA Fitness associates did not credit the accounts as agreed. Numerous attempts were made to correct the billing.

LA Fitness only relied on email as the single source of communication regarding membership charges. There were several email correspondence that I did not receive.

I went to the La Fitness in Norristown, Pa, Zip Code 19401. I was given a quick tour and met by someone who identified themselves as the general manager Tim is his name. He was rude and blow me off when I asked for written pricing information to take with me.

He asked for my information which I wouldnt provide because as I told them I am visiting a few gyms in the area before I make a decision. It is unprofessional not to have any written literature to provide for prospective customers.

When I mentioned this to them he just blew me off again. I am angry!!!

I work regularly at LA Fitness on Altamesa Blvd Fort Worth, Texas. There are continuous breakdowns to pool, whirlpool, steam room etc. Worse still is it will stay down a week to three weeks. Currently the pool area is “Pending Maintenance”!

But now in second week. Really! I occasionally work out at other LA Fitness clubs in Fort Worth and Grand Prairie. They are always professional and few problems occur!

Rude staff, a manager that tells you what you want to hear and then when you arrive it is not what she stated. Pressure sales and a terrible personal training staff

Called LA fit in Phx,AZ on 7th Ave.1-602-282-0243.Talked to Michael.Explained I had called last month to cancel.A nice lady answered and said after a few minutes that I was all set and good to go.Checked my bank statement yesterday and saw where I was charged again 32.99 plus 49.00.Called and Michael said nothing was done and was going to charge me anyway.He was rude and totally unhelpful on all levels.He absolutely ruined my day with his language and manners. Is there someone there with good manners please call me?651-592-5497 or 952-831-1320,thanks,Bob

I live in Hollywood and travel to the Aventura location as the Hollywood location was not enforcing mask wearing. Aventura was doing great in the beginning, but now getting complacent. The gentleman at the front desk does his best to make announcements and to enforce masks when we bring it to his attention.

Poor guy has to put up with a lot, I feel bad for him. But it is usually the same offenders and if you ask nicely to pull up the mask it ends up being an altercation! Sooner or later you need to make examples of people, throw out a few members and I guarantee the rest will fall into line.

I want to workout in a safe environment and don't understand why the rules are not being strongly enforced. The member I ended up in a confrontation with has been in heated altercations with several…

The music in the club on route 112 in port jefferson station, ny is always too loud and they play alot of inappropriate music. They told me you control the volume and loudness. Me and many members are unhappy with that. Please respond

Signed up for personal training March 4, 2020. For about $500. Paid another 300 Covid hit I got Covid gym was closed got two sessions. Went back to the gym April told that I got to give another $300 before they give me any sessions so that would be $1100 for three sessions.

They refuse I want out of this membership and a refund. This club is very unfair deceptive I feel I was discriminated against because I’m Mexican American. And they thought they could just get away with treating me bad and stealing from me not happy

music excessively high in plymouth mi'

I called earlier today to add a new card since we had to update my card. Spoke to a young man that was very nice but in the background he said his manager was dealing with a disgruntled employee that was arrested the day before.

I could care less about the situation. " Whether he was the manger or not I thought it was very unprofessional. The employee was giving me the play-by-play. I still wasn't upset but thought it was very unprofessional. The guy on the phone kept stopping what he was doing because of all the comotion.

He took my new card and inputted it into the system. I then get a text from my wife stating they charged her old card. I called back and spoke to Albert. He was very rude and matter of fact.

He made me feel like I was annoying him. He took down my number and said he…

Before the last shutdown of my gym (LA Fitness Valencia, CA), I had over 40 prepaid Pilates classes on my account. When the gym reopened, it dropped my prepaid classes to 5. I've tried to remedy this by talking to several employees at LA Fitness and have sent several emails over the past several weeks.

Nothing has been done by LA Fitness to try and remedy this even though they admit my classes were dumped and due back to me.

The club is dirty and the sales people lie and are not helpful. I signed up for personal training and didn't get what I thought I signed up for. They lied about how to suspend/cancel and I have been unable to reach anyone regarding cancellation when I have a medical note from my doctor.

I have called and emailed many times and I am unable to speak to anyone. This place is awful and I would never recommend it to anyone.

LA fitness machines have been broken for about 6 months I shouldn’t pay for a membership if the gym equipment is terrible. I want to cancel. Especially 122 ave and 88 street Miami Florida Kendall location

Please be advice that you just made two unauthorized charges to my Citi Credit Card in the amount of $43.30 on April 5, 2021, and $39.29, same date. Please reverse these charges immediately.

Aurelian Nava 213-247-3842

Last four digit of Credit Card are 9327

Home address: 7921 6th Street Downey, Ca. 909241

Dear Sir/Madam:

I would like to complain about your manager, Sabrina ’s poor manner by over exercised LA Fitness club rule.

I am an 18 years old member (ID F6848086) and have been practicing yoga two to three times a week at Chino LA Fitness (14485 Pipeline Ave.) together with my wife. In past years, we have experienced many management teams in Chino and Diamond Bar, Sabrina M. has the worst attitude to members.

Because of traffic delay, I was not able to arrive by 7pm for Rebeca's yoga class on April 5th. My wife coming from home by herself was not allowed to enter before I arrived, even though she provided our membership information. Sabrina did confirm to her that my membership always permits me to bring two family members into the club.

Since I rushed to the club just to let her…

The company does not help at all I have been sending messages to return what they charged without my consent and they do not answer they have a phone to help and they do not answer either but as well if they charge in that if they are available I want an answer and I am not the one only person who have done this to him

To Whom this May Concern: I stop in to see about a membership .. None of the Staff had on Mask very immature, unprofessional, hectic And No one would help me , and I said ok U not going to help and turn around and left , then a Security Guard ran after me with No Mask .. come back .

A family member seen him and ask me was everything alright .. I call Operation Manager Erica I said to her to look at her Camera to see how they were conducting Business.. Terrible Experience

I went to LA Fitness in Pico Rivera, CA on 3/31/21, only to do a Zumba Class from 7pm to 8pm, and the girl at the front desk told me that I could not come in, and that I had to wait outside like everyone else. I wasn’t even going to use the rest of the gym.

I asked her if this is always going to be the case, and she said yes. This makes no sense to me. When the gym re-opened, they were letting people go straight to the Zumba classes since they are scheduled for only one hour.

Why are they now not letting me in? The only reason I have this membership is for the Zumba classes. I never use the rest of the equipment.

Good Morning,

My Name is Theodore Goodman, Sr. In 6 months I will be 62 years old, I was a Bally Total Fitness Member for over 20 years until my membership was transferred over to L.A. Fitness once they closed their clubs about 7 years ago

Monday morning (03/29/21) at Approx. 10:40 AM i had a very terrible experience with one of your female "Managers" at the West Orange New Jersey Club.

I walked in and was politely greeted by a young man that was sitting behind the desk, he checked my temperature and when I proceeded to inform him that I was looking to cancel my membership since I haven't been using it he informed me of the option of possibly freezing my membership for a few month, he then said his manager will be able to assist me but she's upstairs and that I can leave my name and…

I met with the assistant manager Dominique to have my measurements done. I told him to cancel my next 2 sessions because I had to cover a shift for one of my nurses that week and the following was was my daughter’s birthday.

Then I was told that I lost my sessions because I didn’t cancel. I went to see Dominic and he lied to our faces saying he we told him not to cancel and we should have called the trainer. He is rude and condescending and is trying to con me out of my money/visits!

I signed up for this club through my FitDirect benefit. I accepted the free personal training session I liked it and knew that having a weekly trainer would keep me accountable so I agreed to sign up for 6 months of once a week personal training sessions.

I signed WAY too many times through an electronic device, without having the time or inclination to go over the details of each page individually. I asked on several occasions that copies of my paper be sent to me but I never received them.

Later I receive a phone call from the corporate office congratulating me on purchasing 12 months of personal training. That is NOT what I agreed to. The corporate representative checked and saw that my email was listed incorrectly, which would explain why I didn't get the email copies.

If te…

I was a paying member from 2019 until the shutdown in 2020.

I praise the trainers who helped me tone up and feel great.

However, while there we all experience VERY VERY LOUD MUSIC PLAYED BY THE CORPORATION.

We complained politely to the manager and front desk.

No response

Not only myself, but several other people AND EMPLOYESS COMPLAINED.

Now I am back.

Today my TRAINER COULD NOT EVEN HEAR ME.....

AND I AM VERY VERY LOUD....

AS A TRAINED ACTRESS AND SPEECH TEACHER EVERYONE HEARS ME!!!

She and I have known each other since 2019, and she totally understands what I want But, even when I pulled my mask down to speak to her......4 feet away......she still could not hear me........

I GO TO LEARN AND CONCENTRATE ON WHAT I AM DOING!

Other people have also complained. Several have not…

Horrendous behavior by the front desk staff. Very rude and unprofessional when they close the gym they yell at people to get out like it’s a bar and even go out of their way to harass you as you are walking out! Reporting “Cindy” to upper management since she claimed to be the “owner” of the club and probably lies about her name too!

I’ve been a member fir many years at state route 7 west boca club and after going into the club on March 26,2021 only half the members were wearing masks. I felt very unsafe in there with an ongoing pandemic and told the manager about the problem and nothing was done about it.

I cannot go into a club where members are not ever wearing a mask. not ignore it. It’s very dangerous!! Please address the problem!

I'm very upset with the quality of cleanliness and equipment care that is at the Union New Jersey LA Fitness Center. I have called the center and expressed my concern about the showers. They got cleaned for a week and now it is back filthy and unkept. The manager, by the name Jacky, always seems to have an attitude and does not want anyone to address her. Also, the equipment is torn and one machine has been out of service for a month now. I really am concerning changing clubs, however, I thought of reaching out to someone first in hopes that something would change.

I look forward to hearing from you.

I was given a free assessment with a personal trainer when I first signed up for my membership. The trainer was great during the actual assessment portion. When it came time to discuss monthly plans, pricing, “locking in deals” it was extremely uncomfortable and I felt as if I was being backed into a corner.

I said no in 4 different ways, I didn’t have my wallet, I didn’t want to use the card I have on file, I didn’t have the card I wanted on Apple Pay, I have other financial obligations that take precedence. The trainer proceeded to keep hounding me as I was visibly becoming more uncomfortable and unsure.

The trainer proceeded to tell me that clearly I have money to go out and drink/eat and that I can use the money from cutting down on those activities to cover the monthly fee of 160+ a…

Her name is Cruz from power and McKellips. That girl was so rude! She interrupt me and embarrassed me when I was talking with the guy from the gym. She told me very impolite that I have to walk with her to front desk right now and pay balance !

There other was unpleasant girl working there! Her name is Shane. I left to different La to take care of this situation because those two was I’ll-mannered and Nasty!

Personal training was presented untruthful. I was promised 45 min. It’s only 25 min. They don’t have trained trainer, got no promises services, I was still charged. Later I got an apology and a promise of cancellation and money back. That was also a lie. So for one training session I was charged $700 dollars. Employees are very unprofessional and are running the place as their own. Gym is nice but very unfair treatment. I want my money back.

Thank you

I received a call from a LA Fitness rep Annie Shack (407-977-8177) on Friday 3/19/21. 00 I called to confirm this offer and went into the Glenside location where they refused to honor this offer even though the OM at Abington (Joe) spoke with Annie and she confirmed the offer she made.

Joe spoke with his district manager (Patrick) and he also refused to honor the offer made to me. With regret I subsequently ended my membership. I have been a member for over 15 years. I didn't create this offer, your rep brought it to me and for me to be treated this way and not have this offer honored is truly disappointing and unacceptable.

I also called the corporate office where I was placed on hold for more than 30min. I'm hoping to resolve this issue and get my membership back in good standing.…

I use the LA Fitness on Highway 70 in Bradenton. Of the aerobic machines many are not connected to electric and TV. Since we can only use 50% of these machines the ones we use should be working. Next the place is dirty.

The floors are filty, the machines are dusty. The restrooms smell and often on weekends there is no toilet paper or paper towels. The staff just does not care.

on 03/11/21 at 7-15pm I went to N. Brunswick facility, I had argument with one of front desk guy regarding my son's signing entry sheet as he is goes with me as guest. There were three in the front desk, one girl and two guys.

I have no complain against the person who had hot conversation with me. Girl was nice. After conversation while I was going inside for workout the other guy (3rd person) said "fuck you", I replied to the guy " you can't say fuck you to members".

" I agree hot argument is not nice anyway, But my complain is this how LA fitness staff say fuck you to member and supervisor also protecting him. Can you please investigate. Thanks

Oviedo LA Fitness in Florida, on Saturdays at 10:00 has all racquetball courts filled with 4 players (NO masks) and benches outside watching with about 14-20 people seated side-by-side with no masks. I want this gym to stay open, but if there is an outbreak of COVID - it will be because you are not policing your own establishments.

wearing masks at the LA Fitness at the rogers park area in chicago. It is concerning. Someone needs to call and make managers more involved. Rhey are not.

With this pandemic, LA fitness closed their facilities. They paused payment. I received an email about a 3month free guest pass once gyms open back up. When I went in months later, one of the employees told me that email wasn't eligible because it was either we continue to pay for the gym (while they were closed), then we would be allowed to bring a guest in for 3 months for free.

The original email didn't state that. I then paid $16 for my guest to use the gym that day. Then, I realized that the managers at my particular gym weren't as helpful when I had questions, so I wanted to cancel.

They told me that I had to mail out a form and that they couldn't do it in person. So I mailed the form. A month passed and I was still being charged. I called another location in Los Angeles and THAT…

99 for pro-rated monthly fee on 7/6/2020. 00. When I joined LA Fitness in March 2020 I specifically stated over and over to NOT draft payments before the 21st day of the month because this would cause overdraft fees. It is not my fault the pandemic caused closings and now that the gym has opened you want to draft fees on the WRONG day!

When I contacted the local gym the manager Connor said let me look into this and I will call back. I have not heard a word a letter or an email from him. I called the corporate customer service number spoke with Brian or Bryan not sure how the name is spelled to cancel and he was horrible!

He disconnected the call while I was still talking! I never thought LA FItness would be that rude! No empathy, no discussion on how to reimburse the overdraft fees,…

Having a respiratory condition as well as sinus condition cannot breathe with a mask while working out. I presented a valid doctors excuse and was told it was not acceptable by area manager Shawnee(LA Fitness Menifee.

Also I was taken advantage of regarding physical training, after paying for all sessions I was told since I didn't use them up in the allotted time I had to continue to pay even though it was caused by your trainers failing to show up Sterling the first one missed more than he showed finally let go according to Dax who made a deal with my wife to put a couple of extra times on the back knowing full well you were going to try and

bill for all of them. The next trainer was Austin showed up for 1 missed a few more and quit. Then Bjay took over did well only missed a couple…

Hello! I arrived at LA Fitnes in Clearwater where I was attended by Joseph Plant and we told him that we are foreigners, that we wanted to work out for two months, as we will be returning to our country. That was two weeks before they closed Gym because of Covid.

He charged: registration fee, 2 months in advance and he warned at the time that we would not need to pay the annual fee, as we would freeze (we would only use two months).

There were undue charges on the card. To resolve it, we had to go to the Gulf to Bay unit several times and speak to Mr Joseph Plant.

The first time, he asked us to call the central and besides waiting two hours to be attended, our problem was not solved.

We returned to the gym, and the attendant said they would refund the amount unduly charging.

I sent an…

I am a member of LA Fitness in Arizona. Recently I went into the club on Gilbert Rd and 202 in Gilbert Arizona. The club has a sign indicating face masks are to be worn but while I was working out over 9 people around me had no masks and they approximately 3 feet away from working out.

I brought it to the managers attention and his answer is "we do the best" While I was talking with him two young people walked in both not wearing masks nd he never addressed them. This not only unsafe in todays issues but currently against Maricopa County directives issued by the county.

im going to call the channel new to investigate this la fitness center.

This is ABSURD! I tried calling at least 7 times and half of those times ive been on hold over an hour and still no answer! I just rejoined LA fitness in march. 99/kids club. Well covid hit and I understand the gyms being closed.

99 fee and havent step foot since March!!! I am trying to get my money back because i have severe health issues/weak immune system and not stepping foot back in the a gym to catch covid and have no need for it anymore.

I am also moving within the upcoming months and theres no LA fitness near. This is the absolute worst customer service and Im just trying to get my money back!!!!!