LA Fitness

The gym is so dirty not only on the floor but also the machines. It is seen that almost never they are cleaned on their metallic part because is known that the public cleans each time with the product that you provide that in the last days is missing and

people decide clean with the hand sanitizer which is obvious is not the best way. Another thing is that some machines have broken cushions. What I mean is that no management in this location. It looks totally neglected. I refer to WATERFORD LAKES location.

I live in new Jersey and the gym location I'm complaining about is at 485 Harmon Meadow Blvd, Secaucus, NJ 07094. I been training there for over 2 years. The staff and managers are the worst people ever. Now in summer the temperature is been around 100 degrees and they never out ac and there are like 60 people in there and that's not the worst part.

The worst is that the kids sections they don't have proper ac all they don't even have a fan I have to tell them Everytime I go to put a fan in there. This guy Pedro one of the managers is a completely asshole and he shouldn't be working with costumers this gym is the works when it comes to their staff other than that I love it.

My second step if the problem it's not fix I will call the city and complaint too. Right now it's up to you guys to…

The jacuzzi has not been working for weeks. I've complained 3 times and no action was taken as of yet. Their indifference and apathy at this location are amazing. The location is 2690 N Haskell Ave. Dallas, TX 75204

If you don't take care of it, I will report it to BBB and social media.

The location on 12304 Barker Cypress Rd: The women's bathrooms, lockers, floor, showers are dirty. There is trash on the floor and the trashcans are full of garbage. In addition, the water in the swimming pool is dirty. I report it several times, different shifts.

I spoke to the manager in the morning shift and he was very unprofessional and rude. He was on the phone while I was talking to him and he said that they did not have a person to clean the women's bathroom.

I am surprised because I visit this club for more than 5 years and it was one of the cleanest gyms. I notice the staff is very young and I think they need more training in customer services. I am not sure if they understand the importance of cleanliness, especially at this unprecedented time.

I think is important for you to…

in reference to the Polaris Ohio LA fitness - Esporta Fitness. When are you going to repair all the videos that are broken since last year and treadmill equipment that's broken also. I do not appreciate getting the runaround by your atendent who simply say all the video sets work it's a complete lie.

I can't believe that customers are treated with smugness and that they are treated like they should be wrong when they ask about when deficient or broken equipment is going to be repaired. I think all members should start raising the alarm on the customer service and quality of these companies.

The Jets in the hot tub at LA Fitness in Atlanta near Camp Creek has not been working for weeks and no one is doing anything about it. We have made several complaints and it is still not working yet we pay our membership every month on time. This is unacceptable.

If this was a white neighborhood it would be fixed by now. We would like this fixed as soon as possible

I am 65 years old and I thought I would get Silver Sneakers but I couldn't because I have 2 government insurances. When I signed up I told them over and over I don't want a contract. I only want 2 months.

My husband pays all the bills and he just told me he has been paying for 8 additional months and I couldn't believe it. I told them again that I had to go to Tennessee and I wouldn't be there for November so could I miss that month and pay for December and they told me no because it was one day past the date.

At that time I told them I wanted to cancel but obviously you didn't and since I lost 8 months of money that I can't afford to lose. I feel like I was lied to so much. They never said anything about coming in to cancel until now.

This is no way to treat someone my age. I really…

The sauna has been broken for weeks and they say everyday someone is coming to fix it but it’s still broken, the key lockers are also broken and he said the same thing about them being fixed which has been over a month now.

I been ripped off!!

They are sneaky how they signed you up and the only way to get out is buying out at 50% $1,200

Very disappointed and disgusted with this company.

Hello I’ve been a loyal customer since LA Fitness was Bally’s. On July 2nd 2021 I went to my local LA Fitness located on PCH and Ximeno in Long Beach my intention was to have my girlfriend check it out so that I can add her to my account or possibly have her open up her own account.

I asked if it was possible to get a 3 day guest pass so that she could check it out. I was given the run around by at least three different employees and asked to wait in the lobby. I waited and then was referred to another associate I explained my situation he gave me the same run around answer.

The employees were not friendly and not helpful at all. I have visited LA fitness on several occasion an never treated like this. I ended up paying for a day pass. My girlfriend was completely disappointed by the…

To LA Fitness,

I recently bought a premium membership to your Glenview, Illinois location and I am not satisfied with my membership. When I bought the membership I was told two lies. The first being that my membership would work at all LA Fitness locations and the second being that the Spa would be open on June 14. This wouldn’t be an issue, but my current membership doesn’t work at all locations. I started going to the Mt. Prospect location because their spa is fully functional, but now they have started charging me $5 a visit. I shouldn’t have to pay this amount because it should have been included in the membership I purchased. I was told that this membership would be a multi-location pass, but on paper it stated it was only active for the Glenview location. Another complaint I have is…

LA fitness serious complaint

Hi, good day. It is at an enormous level of uncertainty that I am writing this letter here today.

I have been a member of LA fitness for over a decade. Today was absurd. The treatment I received from an LA fitness employee(trainer) was scary and unprofessional. Today I gathered a rope and curl bar for the cable machine. I was working out in an empty area when the trainer approached me. He explained to me that I was not allowed to workout in that area as it was only for personal trainers. Without argument I grabbed some of the equipment attachments I had gotten from the outside and started to leave. As I went to grab the rope attachment from the cable machine the employee squeezed my arm physically touching me ripping my hands off of the machine saying it’s…

I go to La fitness at Cheltenham with my sister as a guess all the time. As we left yesterday they express how I could get a 14 day pass. We downloaded the app. I went today to workout on the pass they would not let me use.

Gave me such a hard time the young man at the desk name was Derrick he would not let me use saying I used a pass before. I showed id before but never actually used a passed. My name is currently on my sister list so you can see I was not lying.

Derrick was very adamant with not letting me in. The manager Tara I asked to talk to her she stated oh I know you. Won’t you get a membership, I expressed I didn’t have money at the money. She stated $30 I said yes.

She made me feel so low degraded me. I work hard I just don’t have at the moment. They talked to me as if I was…

LA Fitness Shawline, San Diego is a gym I joined several years ago. I play some racquetball but mainly I wanted a gym with a pool and jacuzzi. This pool has been closed for a very long time, pre Covid.

NOT ONE PERSON at this location has any idea when it will reopen, if ever. When asked the employees, including management, say. " I GET ASKED EVERY DAY WHEN THE POOL IS GOING TO REOPEN" ," I have no clue, they do not tell us anything". Any information about reopening?

the mat near the mirrors and dumbels smells very bad and is not sanitized. People sweat on the carpet and the smell is unbearable.

Hello The issue is with LA Fitness Pasadena on Rosemead Blvd. The Air Condition in all the racquetball courts, basketball, and aerobic room has not worked since they started to open up in the least for 3 weeks. Management keeps telling us they are working on it and they are waiting for corporate.

This has become a health issue as it is too HOT to play basketball, racquetball or work out in the aerobics room. My membership is paid in advance for the sole purpose to play racquetball and basketball. It is intolerable to play in the heat that can make a Covid situation worse.

What can you do about this issue?

Good afternoon. Recently, I requested to end my personal training sessions. Although I met my contractual obligation through a pandemic, (I actually paid beyond the end of my contract, which was a big sacrifice and often difficult to do), I found it necessary to end the sessions.

I initially talked to Donnell, (the young man who signed me up for the sessions), about a week before the end of my billing cycle. As I'm sure he's trained to do, he did his best to try to convince me to continue the sessions.

A few days later, I made the decision to end them. The day I said I couldn't continue the sessions was 1 day before I would've been billed for the next month. I had 6 unused sessions at that time.

I was unaware that I had 30 days after ending the sessions to schedule unused ones. When I…

I belong to your club on Paoli Pike, West Chester Pa. For the past two years, the six Procor Eliptic machines have not worked. There is only one that is completely functional. I have asked the college kids at the front desk when they are going to be repaired but they don't give a damn.

Since these machines are vary popular with your members, it would be great if they all worked so we get a proper workout

00 since we had just joined the LA fitness that evening. My son was so excited. They completely lied to both of us. They had both of us sign on a small Pad. They had computer screen turned towards them, these two male reps stated, they were having computer issues and the printer was not working but assured me this was “legit”.

I was told they would email me the contract, they never did. I asked numerous times for the contract to emailed to me but was told they had the wrong email. I gave them my correct email but never received the contract.

I had to call several times to cancel our membership due to I contracted Covid. They…

The new manager at the Agoura Hills CA location is Jocelynn. She is the only one that knows when the classes will be available for those that haven't started. I joined this particular club for the aqua aerobics that were supposed to be during the week and early evening and on the weekends.

the only ones on the schedule are during the week at 10:00am when I am at work. The people at the front desk don't know anything. I was told that Jocelynn will be in sometime this week. Isn't there a manager on duty?

it is a disappointing experience.

I need to speak to a corporate employee. Your club in Columbus, Ohio on Goodall St is horrible and the female manager there is very disrespectful .

I made a video of how dirty your club is . If I don’t hear from someone in 48 hour this video is going on YouTube, Facebook and any other stations.

954-254-1268

Went to new LA Fitness gym in Avenel NJ. Looking to start a membership. Clerk was very rude. Had no intention of working on this with me . Will definately sign up for different gym.

Terrible

The class in Auburn was stopped early because they stated that it was over capacity but there were three girls taking video and pictures and not dancing. They were what made the class 17. The COVID restrictions were already lifted and will be full effect on the 30th.

I am very upset the class was stopped and I didn't get my cardio through dance. I do weight lifting all week and need the zumba at least once or twice a week. My daughter has a sitter and this is mommy time and I need this time. Please fix that!!!!!

Why is it after the long pandemic people can’t understand the responsibility of cleanliness? This LAFitness shine the floor and have workers parading around washing windows...... germs that have no significance. What about ample trash cans near water fountains. What about a simple shelf with disinfectant spray bottles so customers can disinfect their workout machine?

What about paper towel dispensers in the building located so customers don’t have to walk a mile for simple things to make their work out more enjoyable. COMMON SENSE! You getting damn near $50 mtly what do you company want? To Rob customers. Member Hollywood,CA LAFitness

Poor environment, Over crowded and poor management to other rude and out of line members.

I canceled my account during COVID-19. You kept charging my account. I need you to to issue a refund. This is wrong in all levels

Being a morning gym person is horrendous at the Springfield, PA location. The gym locker rooms are barely ever clean or cleaned! It takes 30 minutes to track down weights that should be on the dumbell rack. Staff shows up when they want to in the morning, so it may be 4:50 it may also be 5:30.

I go 5 days a week yet my check ins are removed so it's impossible for me to get a reimbursement through my insurance.

Overall this location is probably the worst gym experience I've had to deal with in 20 years of going to a gym!

Pool was not staffed on 5/30 am . Staff had no answer or resolution to the problem. The was asked to leave the pool. I only pay to use the pool and am extremely upset by this lack of customer service.

I left my water bottle and coffee on the front desk/check in desk and let them know that I will be back and someone threw it away. I'm not sure if it was an employee or one of the clients at the gym.

I asked them to look on the security camera but the workers were rude and told me to use the vending machine. I could be wrong, but this may have happened on purpose because the workers have been rude before.

The staff displayed very poor customer service.

they stole 2 months membership due overcharged my card. no pool no steam room stole my money .office respond horrible 'dirty place .

Member la fitness national city ca for over 20 years. I do no want to download the app 8n my phone I was explained that I need to do it in order for me to enter. I think I have the right to choose.

I am really bad for technology I am 72 years old. Please help me

I am a 21 years military veteran with a few disabilities. A. Fitness near my residence. A. Fitness located on 5175 West Baseline Rd, Laveen AZ, 85339. I was put on hold for about 10 minutes and no one answered.

I hung up and called back and was finally passed through to a membership salesperson named Cassandra. She told me about their membership rate of $21 monthly membership with access for one family member for all in state locations. A.

Fitness this was their best offer since they don’t offer ANYTHING for active or retired military members. A. Fitness on May 5, 2021 and personally spoke with a salesperson I talked to earlier on the phone.…

I signed up for training and was told I'd have 4 free sessions before the 6 month billing would start and I was mislead. I attended 2 sessions and discovered I needed to leave the country on a family emergency.

I'm tried contacting customer service explaining my situation and all they could offer me Is a cancellation buyout fee of 900 dollars. So for 2 sessions all I'm left with is my stimulus check going down the toilet. Not even receiving the training I was hoping to get.

I tried to explain to them I live on social security and it's shown on my membership because I get a free la fitness membership for that reason. I was told I would get an answer on my case within 10 business days.

I waited 2 weeks before writing this . I haven't received an email or phone call. Do not receive…

I am a 21 years military veteran with a few disabilities. A. Fitness near my residence. A. Fitness located on 5175 West Baseline Rd, Laveen AZ, 85339. I was put on hold for about 10 minutes and no one answered.

I hung up and called back and was finally passed through to a membership salesperson named Cassandra. She told me about their membership rate of $21 monthly membership with access for one family member for all in state locations. A.

Fitness this was their best offer since they don’t offer ANYTHING for active or retired military members. A. Fitness on May 5, 2021 and personally spoke with a salesperson I talked to earlier on the phone.…

During the pandemic you continuously deducted my membership fees and I called to get credits for that and obviously they were not willingly to work with me. First off the customer service is ridiculous and so very RUDE and uneducated with what to do.

I joined your club in january 14th 2021 I belong to the Auburn Wa club . I decided to add to family members to my account. My bank account was charged 3 times on March 12th 2021. I just want an explaination to why.

Your Manager at the Auburn Facility wasn't very helpful at all. I already gave you a bad review cause no one hasn't returned a email or called. I don't mind paying I already belong to a personal trainer. 00 a month.

Plus I added 2 more family to my account. 00 bucks really. Colleen is my personal trainer is doing a wonderful job with my chubby self 2 days a week. I don't want to hear from Brianna please have someone else call that knows what they are doing thank you.

Hi, The reason why a choose “legitimate business” in my subject line is because it’s hard for me to believe that ESPORTA is such. I had been a member of LA Fitness for years and I loved the service, people and the clubs. In 2018 I moved from Chicago to Louisville KY. The LA fitness clubs were a distance from where we lived so with great regret me and my wife had to cancel our memberships because we weren’t using them. Then one day I got an email from “ESPORTA” with a membership offer at the fabulous club that LA once had. The price appeared good and I got the impression that it would be ran business as usual. I decided that I would try to see if I could arrange my schedule to get there a few times a week and care for other business in the area so that it would be worth the drive.

From the…

The handicapped parking laws are not enforced at the West Orange NJ location. I have spoken to a manager and still members without license plates or placards continually take up handicapped parking spots and management will not make an announcement for the member to move their car

My complaint is in regards to the LA fitness center on Green Spot Road in Highland. Apparently Guiromo is the only person I am allowed to speak to, he has no supervisor. His arrogant attitude towards his paying customers is appalling.

He is rude and uninformed about policy and procedures. I have been a member for 5 yrs. I enjoy the sauna, and jacuzzi. According to him those are extras. So while they are not available to me, I am charged the monthly membership fee.

I understand the Governors restrictions, however I think it is unfair and poor customer relations to charge the full membership fee, when the full gym is not available to paying clients.. I will be discontinuing my membership with this poorly run gym.

There are many others gyms available. Just to let others out there know. We…

I have been fully vaccinated for a month now and im wondering why you are still enforcing a mask rule. Your President announced it is no longer necessary for fully vaccinated people to wear a mask inside or outside. Its time to move on from the control of people.

You got your 300 and some dollars for a year from me and i went by your mask rule when it was necessary. You need to lift this ridiculous rule immediately or start refunding people the money paid to work out and be able to breathe while doing so.

Hello my complaint is about two gentleman at your Ann Arbor location Austin mainly and Mathew that think it’s OK to single me out based on my age ethnicity. I’ve been approached every single time I’ve attended this location by the same person named Austin.

every time he’s using vulgar language and continues to threaten to cancel my membership because occasionally my mask slides down past my nose at this point I feel unsafe and and threatened at one point he was shouting at me from across the room and completely embarrassed me in front of every buddy with no disregard for discretion or how my feelings matter I’m a paying customer just like everyone else in there and then when I complain that there was no paper towel in any of the dispensers he waved his hand at me and

said yeah OK…

I am a Member at L A Fitness in Morrow Ga Mt Zion Rd I am a Senior and Disabled I am complaining about Cleanliness of this Facility The handicapped Shower Doesnt Work no Nozzle on Shower . The handicapped Toilet Hasnt had seat Covers in Three weeks always out of Paper and The Mens Facilties are never Clean. Who should i Talk to about this because Management has been told and nothing Happens should I complain to the ADA office.

i am trying to get out of my pt contract. la fitness is telling me that i can’t claim force majeure due to covid, however if i had lived in washington i could. they have been charging my card during the pandemic when i can go bc i am high risk for covid.

i would like to get out of the contract and membership.

F32142773 I was sent a renewal letter Email reference =235648282 I'm trying to renew my membership and I'm having a hard time doing so. I've gone to two facilities today and no one has helped me. The first gym no one was available for the day to help me.

00 and would not renew my membership trying to force me to get a new membership at a higher rate. My membership expires May 8th (today) and I want to make sure I don't lose my rate. Please contact me to help.

I have been a member of LA Fitness for about 9 years now. I go to the club regularly with my two sons. On 05/06/2021, I entered the gym and the clerk at the desk asked my kids to sign in.

I told them I was scanning in and asked the clerk if this would be an issue every time we came in because I have an upgraded account and both have been on my visitors list for years. When a manager - Vance Miller - stepped up and said "NO but it you have an attitude, I'll cancel your membership and kick your ass out so keep walking" ....

I was in complete shock. Instead of making a scene, I elected to contact their CEO and executive team. I sent an email indicating the issue and how the threat was probably based on the the color of my skin as I am a black man.

I knew if I would have reacted in the same…

I received a threatening message on my phone from another L A Fitness member at the Monroeville, PA. This man was barred from the Greensburg, PA L A Fitness Center several months ago for threatening another member there. My complaint is that when I enter the facility at Monroeville rarely is there anyone at the dest so anyone can walk in off the street and use the facilities and someone could walk in and massacre everyone in the gym.

Remember Bridgeville L A Fitness in Pittsburgh? It happened there. When there is someone at the front dest they are always on their phones and not paying attention to who is entering the facility. I reported this event to Will at the Monroeville L A Fitness but I do not know what action was taken.

This incident happened about 10 days ago. I have the message…

I have been attending the LA Fitness in Winter Garden, FL for almost seven years. The air conditioning in the aerobics room is never working. Whenever we complain were told they are waiting on a part. Before COVID they placed standing fans around the room which only circulated the hot air, but have been removed since COVID.

There are times I need to leave the room because I think I may pass out. We pay our monthly dues and should have air conditioning. Can you PLEASE address this situation? I hope to hear back from you soon.

Ralph his name promised me he was going call me Tuesday May 4th 2021 he told me last Friday. April 29th went in at 9am had interview for Janitorial part time weekends 8am to 6pm In houston tx. He told me a lied his co workers lied for him say he was with team member then break now busy am very upset spent gas time rainny day he should say sorry time wasting he call me first interview last Thursday April 29th at 10am.

La Fitness 1555 eldridge parkway houston tx 77077 my name is Taylor he should have call me May 4th Tuesday. This not nice right am not happy about this am filling a complaint I even call the co workers give excuses

Hello my name is Bridget Mulligan, and I have been a member of LA Fitness since 2001, and I have to say the service continuous to go in a downward motion. I signed up to start training at the Johns Creek gym, 30097 on November 21, 2019. 00.

00, and the rest covered some kind of contractual fee. I haven't paid for the last 2 months due to the fact that I was out in February due to recovery from 3 broken bone surgery on my right ankle, which the manager said fine, but still billed me.

Then there is the fact the gym no longer has any trainers that want to work there, that is another problem. So I see in real fine letters, that if the gym I signed up at no longer has trainers, then I have to go to another LA Fitness to do the training, even if that is not convenient.

So even after all that…

At the Oakbrook Club in Dupage County Oakbrook Il. after weeks of complaining, the Sunday step class is still violating COVID rules where guests and the instructor do NOT wear masks in an enclosed class area. No staff member is enforcing the mandate.

Also there is no temperature check. Why? I will notify the county health department.

Also I spent 40 min. on the phone to you where no person answered and I was disconnected. Terrible service for a member since 1985!