La-Z-Boy

99.. 99 for the fabric protection plan as well. I noticed the fabric color is completely worn at the back end (toward chair back) of the arm rests There are only two adults in the household. There is literally no color left on the fabric. It is now black.

Manager of the Goodyear store is holding to the one year warranty of the fabric. I have never had a chair with fabric that failed in two years. Who buys a chair for $1250+ expecting to replace it in 2 years?

I'm looking for someone to advocate for me.

Pull ring to recline sofa snapped off. This is second ring in 4 years. Hucks & Washington (Conway, SC) advised us to call Franchise Furniture Service for repair. We were charged $65 for this. Isn't there a lifetime warranty on your products?

There was no charge for the first repair.

My Lazy Boy sofa is 10 years old, looks like new, but has a broken recliner part. Lazy Boy has told me they can't get parts and can't recommend anyone to repair it. Basically, without any concern whatsoever, they have told me to trash it.

Their lifetime warranty is clearly bogus. Don't buy their products unless you have no problem throwing it away when one part breaks!

On 10 March, my friend was helping me shop for furniture for my new home. We visited your store located at 12635 Interstate 10, Suite 545 in San Antonio, TX. As we walked into the store, a salesman started to rise up from his seat, saw us, and sat back down.

A saleswoman who was standing next to him, saw us, then suddenly became busy arranging papers on a desk. I do not have their names as neither of them greeted or offered to help us even after it was clear we were customers.

A few minutes later another couple came in, at which point the saleswoman stopped shuffling papers and walked passed us to assist them. Still not acknowledging our presence. In the mean time, the salesman never moved from his chair. My friend and I are African Americans, the couple who came in after us, and both…

My sister was living with us 2 years ago and bought a motorized loveseat and 2 recliners, the loveseat and green recliner are horrible she moved 6 months ago so I don't have information on furniture, the love seat hash little fabric balls and is seperation and one side is sunk in, the green chir the seat is sunk in the back is seperating and the foot rest is broken, this is suppose to be good furniture but

it is the worst I have ever seen in my life, I need the money back on these two items so I can buy some decent ones, she bought them at Sweats Furniture Brunswick Ga. under the name of Martha Shelton.

Make no mistakes I will do whatever is necessary to get new furniture there or money back, this is ashamed to spent so much money that the product is suppose to last a lifetime and it…

I received my ordered chair in the allotted time they gave me of 4-6 weeks. It was delivered with no problem and looks fine. The problem is the chemical odor. The whole room now smells of chemical. You cannot sit in the chair at all.

It gives me a headache and makes my eyes water. I went to the store two days after delivery and they said there was not manager or assistant manager to help me and to call the service number on my order.

After waiting on hold for 12 minutes, I spoke with a representative who said to open a window and out a fan on it, It is February in Chicagoland area. I told her this was not an option and that I wanted them to come and take the chair back.

She opened a case file and said someone would call me in a few days. I am now waiting the few days but am not happy…

On Feb. 21, 2017 we purchased our second set of #10-744 (C137487 Eclipse) LA-Z-BOY swivel rocker recliners. Our first set purchased in 2007 from the Ocala LA-Z-BOY dealership were leather and my husband thought they were hot. This time we purchased cloth chairs, each with the $159 Montage protection plan.

We understood it would protect against spills, tears, dirt, stains, etc. We were also assured by the store owner, Mr. White, that the fabric would not stretch. We are not dirty people and have no kids or pets or lots of company here, but they always look dirty.

I wipe them down every couple of weeks and they immediately look dirty. Where we put our hands when we get up. My husband and I are not dirty people and it was my understanding that this would not happen with the protection. Now…

Office chair-brand Lazy Boy broke. I can only get money to replace chair and yet the replacement is more than the money I was given to replace chair. I just want my chair replaced!!

Less than a year ago we purchased a love seat, sofa and recliner. After less than a week the back of the loveseat had deflated so much it looked like it was 10 years old. The technician replaced the back and again within days it looked the same.

The seat then began to sag and within weeks when you sat down you sat at about a 45 degree angle from the side to the middle. Yesterday they replaced the seat and after one night it is already starting to sag to the middle..

The sofa is exactly the same. The end that gets sat on is sagging so badly on one end that you can't sit on it without getting a backache from the odd angle. We are extremely disappointed with this furniture.

Replacing parts with the same substandard parts does not fix the problem. Sincerely Joseph and Leora Stramonine

We purchased a 3 section sofa that reclines back in mid 2014, had one end piece replaced due to separating from the mechanical part of the couch. We called the technician in regards to just coming out to just look at it and were told they would come out for a service charge of $109.00. That one section has been replaced before and is doing the same thing! We don’t feel we should have to pay a service charge. You and La-Z-Boy should stand behind your product and not make the customer pay!! No one we called will cover the service charge, so we can get the section we need replaced! We are at a lose as to where to get help!!

Van Parkinson 734-416-9780 Plymouth, Mi

I purchased $4000 worth of lazyboy recliner chairs 3 years ago,my many complaint are addressed to: Roderick Furniture Outlet, Address: 203 Main St, Westernport, MD 21562 Phone: (301) 359-0451

I have a LUXURY LIFT that broke 9 months after I purchased it.

I have called for repair 4 or 5 times, there is an e-41 seat heater error defected along along with a very bad sagging seat.. The technicians have been to my home while under warranty many times without success of repair of this chair!!!! i am handicap and only have 1 leg. This is my plea to your company to fix my chair, as I said I SPENT THOUSANDS OF DOLLARS WITH THIS COMPANY AND PURCHASED YOUR CHAIRS..... i AM NOW JUST IGNORED! and I need this chair to work properly and be comfortable...it is not! . CHAIR TAG DETAILS ARE AS FOLLOWS:…

Purchased 2 recliners 11 months ago. 00. Chairs creeking, squeeking, particles of board falling on my hardwood. Contacted store 3 times. They put cloth under springs. Now they say its not creeking and it is. It is the whole body part squeeking.

I am so upset because they will not fix it properly. I need help. I am so unhappy. Lots of money down the tube.

Two chairs and sofa are defective. 1. Material was not stretched sufficiently on chairs and sofa. 2. Chairs and sofa do not have enough padding. Frame is felt on arm rests. 3. Cushions are of an improper size. They do not fit the chairs or sofa. 6. Wood protrudes on arm rests.

We want the furniture replaced as soon as possible.

Marie and Marie Montoya 1660 Billy Casper Dr. El Paso, Texas 79936 Invoice No. 0922751UNTL

OCTOBER 23, 2017 LAZYBOY RECLINER POWER LEG LIFT BROKE. CALLED LAZYBOY. TO REPORT PROBLEM AND NEEDED REPAIRMAN TO REPLACE BROKEN PART THAT IS UNDER WARRENTY. OCTOBER 31, REPAIRMAN CAME AND SAID HE DID NOT CARRY THAT PART AND WOULD HAVE TO ORDER .

TWENTY TWO DAYS LATER ON NOVEMBER 22, REPAIRMAN RETURNED WITH WRONG PART, SAID HE WOULD HAVE TO RE-ORDER PART. IT IS NOW NOVEMBER 29TH AND STILL WAITING FOR REPAIRMAN TO RETURN WITH PART. IT HAS NOW BEEN SIX WEEKS SINCE FIRST CONTACT WITH LAZYBOY TO REPAIR RECLINER . THIS IS INEXCUSABLE.

the customer service person was very nice, however their service was lousy. we needed a new controller for our lift chair and was told that we needed to have it serviced to be sure it was the controller which made sense until they told us the cost.

$60 for the call + $99 per hour. They said it would cost $115 for the controller and $15 for shipping and that if it did not work that we couldn't return it even if it was plugged in by a service provider.

I believe that is way too high for a controller without a guarantee. It took 2 weeks for the controller to get to the San Jose office then they called to ask if we wanted it sent to the closest store after we had paid for shipping to us then next day we got another call asking the same question.

It took a week to get to us after that from…

Worst experience I've ever had with a furniture company.They promise to call back and never comply. I've had to call them,still not resolved.Would never recommended then to anyone.

We purchased two leather reclining chairs three years ago. One has a large black stain which the insurance sold at store wouldn't help with because it is a manufacturers defect. Then dealt with Burlington store and they wouldn't pay to have fixed.

Then called Lazy-Boy head office who also said they wouldn't cover as it was an oil build up. It is obvious your company won't fix expensive products. We have purchased several items over the years but will no longer buy from Lazy Boy in the future after this experience and will be advising all our friends and neighbors to stay away!!

My husband and I purchased a recliner from your store in Altamonte Springs on SR 436 Orlando Fl. We were told that we needed to pay $100 for delivery and we did. We recd a call fm Sandra Cheshire- sales consultant to tell us that the chair was in and that she wld deliver in about 10 days.

We asked her why it wld take soo long, as we are only 10 mins away and her response was “well u can always come and pick it up” my husband got very annoyed and told her that we had paid for delivery. My husband passed the phone to me and Sandra Cheshire told me that “she thought she was doing us a favor and all she got was screamed at.

My husband had told her that we wanted to cancel the order and she told him that he can’t do that, so my husband called our credit card co and told them what happened and…

I bought a new La-Z-Boy Couch and two chairs. The couch and one chair have the push button recliner on them. My furniture was delivered in early November 2016. We left for winter in Florida 2 weeks after that (before Thanksgiving).

Came home the 2nd week of April 2017. Was home until 3rd week in June then went out of town until 3rd week in July, then was home for about 3 weeks and out of town for another for another 2 weeks.

I called and they set up an appointment for 9/11. The guy came and I told him the following: 1) a part underneath the foot rest on the couch broke off (he replaced it); however the foot rest does not come into position when it is in the down position on the bottom; 2) the material on both is all pilley and

has little fuzz balls all over them; 3) the back sections of…

On Aug. 9/17 I purchased a LaZboy Jay Wallaway #160706493. During the time with the salesman I discussed my particular needs in a chair. I am 73, full of arthritis, have a knee and hip replacement, and needed another chair.

This would be the 4th LaZboy chair that I've purchased in my lifetime. During our conversations I told him of my dogs, and how they had chewed up my last one, a leather one. When I tried out the "Jay" chair I liked it a lot, but, when I tried to use the handle to raise the foot, I struggled badly with it, and couldn't get it to swing all the way up.

He tried it and had no problem and kept encouraging me to try again. After much effort I did get it raised. He told me that it would become easier the more I used it, and I believed him. I got it delivered to my home, and…

Ordered furniture delivered a used floor model table with water marks on it and the wrong recliner Sheridan store manager was very rude and arigant

Ordered chaise lounge June, here it is almost september, store keeps telling me it's in route for over a week does not know where it is! One piece of furniture takes 10 weeks! I,m very disappointed with lazy boy, thought they were a more reputable company.

I hope if I ever get chaise it lives up to quality I expect.

97 dollars worth of living room furniture on November 25th, they would set a date for delivery,did not happen.. I have called twice. So I am letting you Know I am NOT a HAPPY Person. So pray tell me why it took almost a month 2 get my furniture delivered.

Will not reach my home until the 19th ..

My La-Z-Boy rocking recliner "pops" when it rocks; very annoying; too loud to ignore. The store (Dallas, Midway Road) said I have to deal with customer service (Dallas). Customer service(Dallas) said I have to go to warehouse(Dallas). Warehouse(Dallas) did what they could, said they are not allowed to replace a defective recliner.

Customer service(Dallas) sent a technician to my home. Technician did what he could. Problem continues. Customer service(Dallas) says they can do the same thing again, but nothing different (Angel Petty says she does not have authority to authorize in-store credit or anything other than calling factory.

I called customer service at La-Z-Boy headquarters, Mich. Daniel there said she would call customer service (Dallas). This has been a 6-month process so far, no…

32. We have a problem with one of the recliners fading where you rest your head. I talked with cust service and they told me it was due to my body oils. I am 69 years old and wash my hair while showering twice daily.

I also own another leather recliner by another manufacturer that we have had for 6-8 years and it is not doing this. If this is the way you treat customers I will be sure NOT TO BUY ANOTHER LAZY BOY PRODUCT UNTIL HELL FREEZES OVER

Purchased a swivel rocker recliner. It is a real lemon. When you pull the lever it does not bring the feet up level to the chair. When you go back it lowers the legs further. When you release the lever it makes a huge clunk.

Called the store and was told they all make that noise. Not told that when trying it in store. I have many purchases from lazyboy including a recliner and have had no issues. This is a $1200 purchase and am so angry with the product.

I am very upset with my lazy boy recliner. It makes a very loud clunking noise when I close from a reclining position. It is so loud that it wakes up my husband from sleeping or if he is downstairs he thinks that I fell down.

I had a warranty service guy come out to look at it and he said all the lazy boy recliners do that now. This recliner is useless to me now and I will not purchase anymore of lazy boy recliners in the future or recommend to anyone.

I bought my last boy recliner this year ,2016. I sat in the wall huggers and rocker recliners. Both were comfortable. The one I wanted as a wall huggers was ordered. Couple months after delivery I noticed the seat slanted towards the back.

I contacted the store, sent pictures and was told the chair was fine. Since it was ordered nothing was going to be done. It has gotten worse. Its like climbing uphill. I have had surgery and can not sit in that chair. It's useless.

Had I know this would happen I would have found a floor model I liked and bought that. Never will I order a piece of furniture again and especially last boy!! I see from reviews not much is done for unhappy customers.

I let everyone know my experience.

Purchased 2 side chairs and a couch a couple of years ago. Paid extra for memory foam, both chairs needed the memory foam replaced with inwithin a couple of months and was replced by Lazy boy. Within a couple of years the leather on the back of the coach started to shred.

Lazy boy refused to assist because itwas no longer under warranty.

Purchased 2 side chairs and a couch a couple of years ago. Paid extra for memory foam, both chairs needed the memory foam replaced with inwithin a couple of months and was replced by Lazy boy. Within a couple of years the leather on the back of the coach started to shred.

Lazy boy refused to assist because itwas no longer under warranty.

in the fall of 2015, my wife and I was shopping around for a couple of lazy boy rocker/recliners for Christmas. We visited the showroom of our local lazy boy shop in the Lakeside Mall in Shelby Township, Michigan. We were shown several examples of rocker/recliners and decided upon two leather ones on sale. We sat in them, and decided we'd have one with normal rocker/recliner bottom and the other one with a swivel rocker/recliner bottom on it. We were told it would be a few weeks before delivery due to the fact they had to order the swivel.

It turned out both were delivered on/or about 30 Dec 2015. The swivel was installed in our home. Everything was fine . we enjoyed the rockers for the next few months. In May 2016, we decided to take a two month vacation to Scotland and England. We…

Very dissatisfied with lazy boy today. They called set up delivery for today and now telling me it's not here it's in Ohio and they don't have delivery set up til the October 8. This is second set of furniture I have purchased but after this I don't look tondo business with them again.

This was a gift and arrangements were made for to be delivered today.

I have been a La-Z-boy customer since 1992. In fact the first thing we bought from La-Z-boy was a his and her rocker recliner's. The main reason we purchase from them was the fact they had a Warrant that said for all mechanical parts for would be replaced free of charge for as long as I owned them. The charge for repair would be $75.00, which was understandable.

Either last year and the year before I started have problems with the recliner locking up in the opening position. I contacted LA-Z-BOY and all the necessary parts were sent to my home in case I want to put them on myself. Well I decided to have La-Z-boy to do the labor. However I now get sent to an off shut to have the labor done.

These folds say that it will cost me $145.00 for the repair. I thought about it for a few days and…

We purchased a La-Z-boy recliner 2 months ago. When we received it we notice the pattern was not very straight on one side like it was on the other side. The service sent a man to check it out and take pictures. He was very impatient and told me that's why he never buys furniture with a pattern in it. He left and never gave me a phone number to call or tell me what we should do. I did not call the store because I feel it is up to them to contact me. We had a problem with the first chair we purchased and it was taken care of properly.

The man who came for the first chair we bought was very nice and professional. I am very upset with the quality of the furniture. It used to be made well and with care. It seems to me that they are put together by incompetent people today. They don't take the…

I purchased two lazy boy recliners on November 25, 2015, a Pinnacle rocket and a vail pocket recliner. My sells clerk was Anna Lee and I was very pleased with her service. After delivery, I realized the Vail was not large enough. I called requested what I had to do to return and buy a larger one.I visited the store again and purchased a Asher Recliner and had a base attached.

In early February I noticed a board could be felt through the Cushing on both arm sides and a large indentations on both armchairs. I called the store to report my complaints on 22nd of February, 2016. An inspector checked my chair and agreed that there were several other faults in the chair, the swivel base mad a popping sound and the leg made a loud cracking. He said would a new chair or have this repaired within…

Went into lazy boy in Nashua NH to Buy a recliner, not shop but buy one, we we told by the salesperson 25 percent off entire store. We found the chair we wanted the original price was $2300 marked down to $1399 with a 25 percent tag attached to the price tag.

When we told the woman we were ready to purchase the chair she said that chair did not qualify for the discount. I asked her to check with the manager, he also said no 25 percent off. I would call that false advertising.

Do all stores do this they lost the sale very bad customer service will not recommend to any of my clients that are purchasing new homes.

Dear Lazy Boy CEO, I purchased a Niagara leather reclining sofa and chair set in February 17, 2016. From then until now, your customer service has been called to our home 4 times! There is a design flaw in this set! The wood has cracked underneath but it's just particle board, not real wood. The arms have been replaced, something else underneath the arms, screws, etc. We have no children here, just 2 adults. We don't mistreat furniture. We only got rid of our last leather sofa because it was bright red and would not match our new floors and new wall color; it was 12 years old and still in perfect condition but it was from The Leather Center, not La-Z-Boy.

I have extended warranties on both items. I received a voicemail from Angel from 214-631-1813 today stating that the person that took…

Ordered a rocker recliner with them and it has had issues since day one! It has been fixed 3 times in the 2 months I've had it! Now it's broken again and they want to fix it again and again!

i shouldn't have to have his chair repaired on 4 times! They refuse to give me my money or replace the chair. I had to order it bc they only had one chair in the store and it was paisley print.

They never told me if I ordered the chair they wouldn't replace it if they couldn't get it fix!

Was quoted a good price from a dealer who was given a good deal & then was giving a good price onto customers. Then others talked me onto dealing locally. Local dealers said would match it but did not provide soft chair & took my money ordered a hard chair & dellivered it.

Was as hard as can be. Wanted my money back & he won't be in it. It's the last time I'll deal locally. I'm a senior & I like softness & comfort & that's far from what I received.

On 6/3/16 a repair tech was in my home to repair what I thought was a broken spring in my Pembroke Love seat that was purchased in October 2015. This repair is still under warranty . Well to my surprise the Repairman stated he was unable to repair my love seat because the love seat had been constructed incorrectly causing the whole bottom frame to dismantle. (This was only observed after fabric panel bottom was removed.)

The repairman took pictures and stated he would report problem and no he would not take love seat in for repair,I would be notified by Services. Since it took no time for them to charge me for the purchase I stupidly expected an immediate response. Well it has been three weeks today and no response. ( I called Service Department on 6/10/16 and a curt rep stated someone…

I was told by Pete the manager in the Las Vegas store that orders were shipping in four weeks, maybe five. When I called to check on my order, I was told seven weeks. This manager is very arrogant and um apologetic in his attitude. 00.

This is my first and last purchase from La-Z- Boy due this managers attitude. At this point my problem is not with the product but with the customer service.

I'm really upset, attached a photo of what happened.

My husband and I recently purchased a La-Z-Boy sofa, three chairs, and a leather recliner at the Atlanta La-Z-Boy Pleasant Hill store. (Plus we have purchased many La-Z-Boy items over the 42 years and always gotten an outstanding product and good service. Plus we like to buy American.) On this purchase in April to avoid a two or three week delivery we picked most of items at the store on Pleasant Hill and one chair at the La-Z-Boy distribution center. We are enjoying all of the items purchased but have developed a loud popping noises when reclining and returning the leather recliner to upright position. I checked with our salesman and he referred us to their repair/distribution center in North Atlanta.

My husband stopped by the Distribution Center and was told that because we picked up…

I write to express how disappointed and frustrated I am about the chairs that I have in my home that bear the name Laz Boy. The chairs were purchased on 11-06 -16 and the problem started with the first delivery. After the chair was placed and I sat to recline the staples popped out of the back of the chair. This chair was returned and I picked out another. This was delivered on 12-16 as this was a special order. To date the cushion in this chair sags like it is years old and the stitching is coming loose in the back.

The second chair was a special order and my husband was assured that it could be fabricated to his specifications. To date we have had two (2) repairmen out, with two different opinions. This chair has yet to be repaired and now we are told we should not have been made that…

La-Z-Boy is one of the most popular makers of recliners and sofa chairs in the United States. Their stores are often showrooms for various types of home furniture, and they are known as a high quality brand. If you have a question or a problem with your order call toll free 1-800-375-6890.

On April 20 after a little more than two months my broken chair was fixed. The next day as expected I received a follow-up call, the tech was great but I wanted to complain about taking so long. I basically got cutoff and am sure I was ignored and is why I’m writing this.

Two months is way too long to wait, however that or longer seems to be the norm. A no response here will confirm customer service is poor and I’m also doubting the quality of Lazy Boy. I will be looking for something else the next…

I purchased a Lazy Boy Power Recliner at Belpre Furniture, Belpre, Ohio last summer. I am very dissatisfied with the chair. Very uncomfortable. Within 2 weeks I spoke with an employee in the store, Matt, He offered no understanding. I told him I guess I would have to sell it and buy another chair.

In the meantime, the seat has gone bad, they had the chair in April 2016 to replace seat. I question if it was done. Certainly not any better. Spoke with Jennifer at store, offered no help. They had the chair over two weeks.

I want to return chair and get another type chair. I can't afford to give chair away and buy another one.

My complaint is more than 3 years pending. Nobody did bother about even I have made complaint around 5-6 times. I bought a Recliner around 4 years ago and after 6-7 months its armrest got broken. I went to the outlet from where I purchased it and made a complaint, they said technician will visit you and fix the problem. But no one ever came to see the problem. In the last 3.5 years 5-6 complaints have been made for the same issue but no one bothered.

But 10 days ago I sent an email to one of your employee, I have mentioned everything on the email, sent him copy of invoice and pic of thr recliner. But yesterday I got a revert from him that it will cost me 14000 bucks to get it repaired. For the first time last yesterday I came to know that warranty was on mechanical part only. Nobody did…

My parent bought my a large recliner ordered in feb/2010 and delivered April 2010.we upgraded to fabric protector. in 2012 I became bed ridden and the chair was take out of service. I was rehabbed in late 2015 and know I can reuse the chair. When I called the Lancaster store where I bought it they told me to call the fabric protector company.

They told me it to old to cover- six years old. so they told my to call the place where I bought it and talk to the store manager. I don't know who I talked to but they rudely said they don't make the fabric any more. and that was that. NO SERVICE AFTER THE SALE. You mean to tell me as large Lazy Boy is that the don't have someway to check there inventory in the warehouses? If someone can't even to begin to help me. I will never buy one more product…

We bought a love seat and couch, which was delivered March 8th. We loved the look and feel of the furniture. It did have a strong chemical smell. But little did we know that the bites we were getting was from the infestation of bed bugs that were living in the furniture.

When we called and complained to the customer service department, we were told a customer care rep would come in 2 weeks. We cannot wait that long for someone to tell us our furniture has bugs. We have had to enclose the furniture entirely in plastic.

We want the furniture returned for a complete refund. We now have to have our house fumigated for bed bugs, which is very costly.

I purchased 2 recliners, a side table, and a sectional piece from Lazy Boy Furniture Gallery in Lexington, SC in June 2015. Yesterday one of the recliners broke. This morning I called the store where I purchased them and they told me I had to call a service number. I called that number and they told me they would have to come get my chair, keep it for at least 2 weeks, and I had to pay $99 for them to do so! I asked why I had to pay anything and they said that since I picked my furniture up instead of having them deliver it, I had to pay for them to come get the chair! I said I could deliver it to them and they said that wasn't allowed.

So I called the customer service line at the La-Z-Boy corporate office and the woman was extremely rude and said that it didn't matter that I was never…