La-Z-Boy

I purchased a Lazy Boy Power Recliner at Belpre Furniture, Belpre, Ohio last summer. I am very dissatisfied with the chair. Very uncomfortable. Within 2 weeks I spoke with an employee in the store, Matt, He offered no understanding. I told him I guess I would have to sell it and buy another chair.

In the meantime, the seat has gone bad, they had the chair in April 2016 to replace seat. I question if it was done. Certainly not any better. Spoke with Jennifer at store, offered no help. They had the chair over two weeks.

I want to return chair and get another type chair. I can't afford to give chair away and buy another one.

My complaint is more than 3 years pending. Nobody did bother about even I have made complaint around 5-6 times. I bought a Recliner around 4 years ago and after 6-7 months its armrest got broken. I went to the outlet from where I purchased it and made a complaint, they said technician will visit you and fix the problem. But no one ever came to see the problem. In the last 3.5 years 5-6 complaints have been made for the same issue but no one bothered.

But 10 days ago I sent an email to one of your employee, I have mentioned everything on the email, sent him copy of invoice and pic of thr recliner. But yesterday I got a revert from him that it will cost me 14000 bucks to get it repaired. For the first time last yesterday I came to know that warranty was on mechanical part only. Nobody did…

My parent bought my a large recliner ordered in feb/2010 and delivered April 2010.we upgraded to fabric protector. in 2012 I became bed ridden and the chair was take out of service. I was rehabbed in late 2015 and know I can reuse the chair. When I called the Lancaster store where I bought it they told me to call the fabric protector company.

They told me it to old to cover- six years old. so they told my to call the place where I bought it and talk to the store manager. I don't know who I talked to but they rudely said they don't make the fabric any more. and that was that. NO SERVICE AFTER THE SALE. You mean to tell me as large Lazy Boy is that the don't have someway to check there inventory in the warehouses? If someone can't even to begin to help me. I will never buy one more product…

We bought a love seat and couch, which was delivered March 8th. We loved the look and feel of the furniture. It did have a strong chemical smell. But little did we know that the bites we were getting was from the infestation of bed bugs that were living in the furniture.

When we called and complained to the customer service department, we were told a customer care rep would come in 2 weeks. We cannot wait that long for someone to tell us our furniture has bugs. We have had to enclose the furniture entirely in plastic.

We want the furniture returned for a complete refund. We now have to have our house fumigated for bed bugs, which is very costly.

I purchased 2 recliners, a side table, and a sectional piece from Lazy Boy Furniture Gallery in Lexington, SC in June 2015. Yesterday one of the recliners broke. This morning I called the store where I purchased them and they told me I had to call a service number. I called that number and they told me they would have to come get my chair, keep it for at least 2 weeks, and I had to pay $99 for them to do so! I asked why I had to pay anything and they said that since I picked my furniture up instead of having them deliver it, I had to pay for them to come get the chair! I said I could deliver it to them and they said that wasn't allowed.

So I called the customer service line at the La-Z-Boy corporate office and the woman was extremely rude and said that it didn't matter that I was never…

Just took delivery of my new lazy boy three and one seater power recliner unfortunately the poor quality and work man ship doesn't let me enjoy this experience as one of the recliners on the three seater is faulty what a big let down. What ever happened to quality control. When using power recliner the whole chair jumps.

We went to the store for the January sale however the color we wanted as not in stock. We then put a $2000 deposit down and financed the remaining $1900. After the sectional was delivered the week before last, I called the store manager in Gainesville, VA to advise the reclining love seat was incorrectly ordered for the wrong side. We left early the next morning for vacation and after getting home, we discovered that the sectional was actually not wide enough for my husband to sit or lay on. In addition the drawer under the cup holder is broken and unable to be tightened.

After several returned calls to Don, the store manager, I called Lazy boy and received a ticket # 8038222420. The rep then director lay connected me to Don and he advised he would call his regional manager and call me…

Bought couch two years ago and it's losing its shape and support. I live alone so there is no abuse factor here. Called local Lazy Boy repair given to me by the store where I purchased couch, and they said they would replace one cushion but not the back cushion, and I would have to pay shipping and repair costs.

If that's how Lazy Boy treats their regular customers then maybe it's time to change brands.

We purchased 2 La-Z-Boy recliners a few weeks ago for delivery. We tried to contact our salesperson ( Nikki ) ( we left 6 messages at the Daphne AL store as we had questions about the recliners "prior to delivery". As "Nikki" would NOT return our phone calls we called the store & canceled our order. Later we found out that "Nikki" had a reputation for quite a while as not returning customers phone calls. We decided we would just go thru with the purchase & had the recliners delivered the following week ( 2-16-16 ) today. We were charged for 2 swivels for the recliners & once delivered we were told buy the delivery people that they would have to come back to install "swivels" ( inconvenience the customer).

Delivery people said they have not seen swivels in some time? Anyway as a CUSTOMER…

La-Z-Boy customer service is bad, just bad. Here is my complaint. I purchased furniture on November of 2015. Two leather power recliner love seats and two reclining chairs. A long with two end tables, one round table and an entertainment table. All total $6851.72. They were delivered on Christmas Eve. I noticed some of the pieces were damaged. On one love seat the fabric isn't sewn. Not thinking I should of refused the furniture. I called comfort care the day after Christmas to set up an appointment. A service person came to my home on 1/5/2016. He told me the pieces needed to be order for the two love seats. He didn't know what to do for the tables.

He would submit his pictures and some one would get back to me. It has been almost six weeks since he was in my home. One box of parts…

We built a house and was purchasing some new furniture for it. We purchased 2 leather recliners in June of 2014. We had them treated, wrapped and put back in their original factory box because we placed them with other furniture items in a climate controlled storage until the new house was complete. We moved in in Nov. of 2014 and placed the recliners in our family room. 1) When you recline, then come upright the chairs make the loudest popping sound I have ever heard a chair make. After a couple of months use 2) the seat portion of the chair starts folding up into the chair when you come upright from being in the reclining position (both chairs). Next 3) One of the chairs headrest started to peel and discolor.

This was after only 6 months into the chairs use. The Lazboy store where we…

I bought Grand Canyon leather sofa, but then it started making noise. I have not had many problems, but contacted customer support at once. They were no help...

Order recliner on line. La-Z-Boy employee said 4-6 weeks. A week and one half after order submitted, got call saying order sent to wrong place. Was suppose to receive swatch. Nothing. Called twice, no response. Contacted them to cancel order twice via website.

No response from corporate either. I just want to ensure order cancelled. Poor customer service!

We have purchased a few pieces of La-Z-Boy furniture over the past 20 years and as the years have past the quality of the furniture has truly deteriorated. This last purchase we made was March 2010 paid more for "upgraded" fabric special order at a furniture store in Winchester VA and the two piece set has not held up to my satisfaction.

The two piece set recline and I have had to replace the foot release cable two times each in the couch as well as the large oversized chair. The design of the couch/chair has made it difficult to replace the broken cable therefore my husband had to cut through the fabric/material just to be able to replace the cable let alone have the chair/couch be functional.

Fortunately only we know that we've had to cut the fabric but that leads me to believe that the…

I bought 2 rocking recliners with heat and message around 4 years ago. The first year we had to repair one of the recliners around 6 times for the same thing. The foot rest would not hold up on one side and sag.

Well, it lasted around 3 years the last time they fixed it. But it was a fight to get it repaired because y'all told me that my warranty expired 1 day before I called the last time. Y'all agreed to repair it, they came took it and kept it for 3 weeks.

It worked fine until now. Well, the foot rest will get stuck open - the bracket/bar that hold the foot rest up is bent and screws fell out of it when turned upside down. We would like to know where we can get parts for the chair (since the warranty expired) and who is qualified to repair it.

Please respond to this message or letter…

I purchased a Crandell Reclina-Rocker on 5-17-14 for my husband in preparation for an upcoming back surgery. I wanted him to have quality, comfortable seating for the six weeks that he would be recovering and undergoing physical therapy. I am unsure of the delivery date, however, I know we did not have it by his birthday on 06-16-14, so it took longer than 4 weeks to receive it. The primary point here is that we have had it for less than 18 months. We have had to have the leather repaired due to a burn, which took two months and two visits from a repair person. The first person sent to us never touched the chair, stating he was not certified to work on LaZboy! I realize that this is an insurance issue, but it was ridiculous nonetheless.

Let me just say that if there were lemon laws for…

4 years ago (2011) we purchased our living room furniture from Van Drie Home Furnishings and was talked into the Lazy Boy rocker recliner in "leather like" material because we were told that it was more durable for us because we have a small dog. in at least 5 different areas.

After calling the store, and being told they can not do anything because our chair is more than One year old, I have decided to contact Lazy Boy! We paid $600 for this chair, and I can't believe that we are the only one with issues with this material.

We want this chair to be completely recovered by Lazy Boy.

We purchased two leather sofas, two leather sofa chairs and ottoman from lazy boy. We've had the worse experience with our furniture. The first set we bought, not even 6 months, the leather turned colors randomly. We called for service on the sofas, they came out and said this model has been discontinued because of the leather imported from China.

And they had to replace the set for us, which we were not happy about because we bought the set because of the looks and style it was. As we went to purchase the new set, we specifically told the salesman we wanted a set 100 percent made in US because we thought that's what lazy boy furniture was about.

They had signs and told us it's made in America. My parents, aunts and uncles all bought from lazy boy in the past and their furniture still…

Approximately a year and a half ago I purchased two electric recliners and one electric recliner couch from La-Z-Boy at 1433 W. Bay Area Blvd, Webster, TX. I also purchased the extended warranty on all three items. On September 24, 2015 I called the store to report that my recliner was no longer working correctly. The associate verified that I had purchased the extended warranty. She then gave me another phone number to call for service. I called the number given and left a complete message as instructed by the automatic response. On September 25, 2015, I was called by Portia from the Service Center. I gave her the details of the problem with my recliner. She told me that the Scheduling Department would call me within 24hrs to schedule service.

On September 29, 2015, not having received a…

I ordered a Lazy Boy Sleeper Sofa online on 9/6/15. After 10 days I contacted them online asking why I had not received a delivery call as stated on the website when I ordered. I was told I would receive the sofa the week of Oct 12 after several days of waiting for a reply.

I called the Toll Free number to inquire as to when I would receive my purchase after not receiving a timely reply from the original online inquiry. I was called back and told the delivery would occur during the last week of October.

I contacted LazyBoy online Oct 20 again inquiring about the delivery on my sofa but have yet to receive a reply. It is now November 1st and no sofa. My credit card has been charged for the full amount of the sofa and when I log in to my account it says shipping soon.

I have searched the…

Purchased a recliner section unit in dark brown for $6000 account number ends in 1022. Still making payments on it. The problem and is so very aggravating, the dye for is rubbing off, the recliner looks terrible. We purchased the dye color and tried to repair but did not work, the dye cost $50, thank you very much.

Called the dealer which we purchased the recliners and they stated that our issue is not covered by warranty of course. Can you help as is the recliner looks terrible. If nothing else, the corporate executives need to know what is going on at their company.

I had bought a rocker recliner lasted a year now its been worked on three times. Only thing i ask is that it be repaired. I have a medical condition that puts me in the chair with legs elevated. But now chair is broke again can someone fix it right the first time.

Sofa was delivered and less than two weeks the seat cushion fell about 4 inches. I have tried to get lazyboy to repair it. They tried to fix it by phone by shipping parts to my home. Before the parts arrived the other side of love seat also began to sag.

There was also issues with the electronics. After many calls and complaints they had a tech come out to inspect the sofa. He showed us the electronics operation and assured us it was ok. He checked the missions and said the sofa seats are coming apparent.

He said he would report the info to lazyboy. So far they have done nothing else and will not return calls or answer calls. I get voice mail...

Both my husband and I have had back surgeries with rods, plates and screws in our backs. Therefore, it is imperative we have firm, supportive, e furniture. We spent $2575.48 for Greyson loveseat. When we were selecting a loveseat, we debated between the Greyson and Maverick. The Maverick back was a little to high for me, but good for my husband (6'3") and compromised on the Greyson. We upgraded to the firm seat instead of the standard softer seat cushion. We asked the sales representative.

Mary if the seat cushion change would make any difference in the loveseat. She said "No change, just firmer". Nothing could have been further from the truth. The firmer seat cushion definitely made a big difference in comfort; namely, the Greyson now gives us NO low back and neck/head support. My…

Store 179 was suppose to call me when chair arrived there for me to pick up. At 4:00 called store because I had not received a call and the female in customer service stated the the chair was there. I asked why no one notified me she stated that they left a message 11 something. I informed her that i had not received a call or message and that I've been waiting all day for this call. They might have said the called but I didn't receive one, and no one else has had a problem calling me.

Plus I had someone to help be get the chair out of my auto but now they are not available. She insisted that they called and when I tried to complain that she didn't understand the problem she hung up on me. What happen to the customer is always right! I will pick up this chair but I will not be back in…

I bought a recliner 3 years ago and now find that the chair needs repairs. Upon finding out the ridiculous cost to repair the chair and have it picked up and delivered, I decided to buy a new Lazy Boy recliner.

Again, I found the inability to buy and leave with the chair and adding the cost of delivery at their desired time not mine. I proceeded to buy a chair someplace else and did that day. Good luck selling anything to me in the future or anyone I talk to about your greedy company.

What a deception i bought 2 recliners la z boy for the amount of 4336.00 dollars model 007 lb999079 leather who was suppose to last for years and what a surprise after 7 months they look like they are 20 years old so disappointing i ll never buy one of your product again service is no good at all they were suppose to fix but we re still waiting for the parts. I told my friends who were saying that they look nice not to buy this product!

Very disappointed had my recliners two weeks after waiting for 3 months. When delivered they were already broken. tech came out and said the arm joint needs to be replaced will take 3-6 week to get part and then need to make an appointment to get it install.

spoke with customer service to explain how disappointed I was and would like my money back. But they don't care they have my money and that's all it matters to them. Planning on getting a lawyer involved even if I have to spend the money but at least lazyboy will realize that they can't be taking advantage of people!

I took me a long time to save up to buy a good quality furniture and this is what I receive BROKEN FURNITURE manufacture can't even put it together. They claim its AMERICA MADE maybe it should be CHINA made it might of…