La-Z-Boy

We purchased a Makenna Duo Sofa, 2 Allegra Swivel Gliding chairs, a Cory Ottoman, a Kipling power recliner, and a chairside charging table. We took delivery (in stages) less than 1 year ago. The sofa is in it's third repair.

The fabric is pilling horribly, the cushions sag and the sofa is very uncomfortable. The recliner is on it's second repair. Each time they sent the replacement pieces to us, they were damaged. The cushions do not provide support. I was not able to attach images.

This site says the images because it "exceeds the 2 MB maximum allowed". Our last fix was supposed to be 4/28/2022. The technicians did not show up nor did they call. When I contacted Customer service I was told they didn't know why.

When customer service contacted Comfort Care (La-Z-Boy contracts with them…

I have had a recliner chair on order since 9/12/2021. Thy told me I would have it by the end of February, then was told March. I look at it this way, I need some kind of compensation. Every time I borrow money I pay interest.

This is a Lazy Boy store in Fort Myers, Florida. Store address 4515 S. Cleveland Ave Fort Myers Florida 33907

The sales person never went over the terms and conditions and I have agreed to order $14,400 K worth of furniture contingent on the design that will work for my space. I initialed on paper agreeing that these are the pieces we have selected and the price including the supposed free warranty and made sure that I qualified for enough money by running a credit check with the CC company synchrony and

went home to call a TV technician to get a definite answer if the TV mount on the location suggested would work. I was advised not to by the TV technician based on electrical and distant from seating area. I call after 16 hrs of my store visit and found out that the inexperienced sales person has used my CC qualification to finalize the purchase and made me initial a contract on items that are…

Padding under left arm of recliner causes noticeable ridges in my new leather recliner, and identical ridges on the replacement...the right arm is fine, and the arms on my husband's recliner are fine. Why did they replace a defective chair with another defective chair?

Purchased a couch in March 2020 with an extended warranty. In February 2021 I submitted in a claim (manufacture warranty) as the side seams of all three cushions came apart and frayed. After fighting with La-Z-Boy and working with a lawyer I finally got replacement cushions in August 2021.

Now 6 months later the samething is happening to my 3 cushions! I have contacted the Cyrville Road store on April 3, 2022 who would only provide me with a ticket number and put me through to a voicemail. A week later I called back and again was put through to a voicemail.

I called right back and I was told that the Service Department is extremely overwhelmed and cannot take any calls. They will call you back in 25-35 days. This is not acceptable as it is still a manufacturer defect with the material.…

I purchased a couch from Lazy Boy in 2020. In 2021 I had to have all 3 coshions replaced, after fighting with customer service, as the side seams let go and frayed. Received the replacement cushions August 2021. Now 6 months later the same thing is happening again.

I called 3 April 2022 was told the service department is just too busy and we will not return my call. I call Customer Service and the just transfer my to the Cyrville Road store where I bought it and I get the answering machine.

The rep from Kingston finally spoke to me and it could be another 35 days before anyone can look at my issue. Figure I am still on manufacturers warranty and I have extended warranty, but this is definitely a material defect.

Now I will have to contact a lawyer again. Don't buy LazyBoy. Tried to…

I bought a sectional couch and only have had it 3 months and I’m so unhappy. I paid a lot for this couch and the Fabric is balling up already. I can’t believe you would sell this product to not last more than a couple months.

I’m so disappointed and will never by lazy boy again. If your going to charge 4,600 for a sectional it better last a lot longer

Purchase at Store : 9261 W. Flagler , Miami, Fl Sales Ticket # 215-25867 Customer: Robainas, Yvette (305) 338-8866

I placed a call and requested service on Monday, April 11 th 2022 @ approximately 2pm for a Reclr purchased in April 2021. I had to accept floor model due to a delay in delivery options. I needed it soon my Mom a COVID survivor 82 years old who recently had a stroke.

I experience terrible customer service, starting at the local store , Placed 10 calls to Comfort Care always explaining why, I needed attention due to my Mom's medical condition, she needs her recliner. Always to be told I had to wait the "4 day" turn around time.

Well, today Friday April 15th, is the 5th day, I called again, the gentlemen's name Garrit R." said there was no mention of my Mom's medical needs…

After waiting for months to get my leather recliner it was finally delivered. Only one arm was 2” shorter than the other. I called the store where the purchase was made & they assured me that it would be taken care of.

I was then contacted by a repair person & an appointment was made. Again quite a wait. When the man showed up he was filthy & stunk. His clothes were filthy as was his mask & what I could see of his skin.

He questioned why I thought one arm was shorter. It was obvious by looking at it but apparently he wanted to get out of any work. He proceeded to sit in my chair with the foot rest up to do his paperwork.

He got ink on one arm & a grease spot on the seat. He said he would order two new arms & come back but it would be another long wait. I was so mad & disgusted I called…

Wife and I ordered a couch on 4/9/2021. Got the run around for a long time from the Pleasant Hill, Ca store, specifically from the manager, I forget his name, Eric maybe. Anyway, each time I went in there I was basically lied to as to what Eric was going to do.

He said he would call or email my wife with updates and he never did because it was way past 9 months we had been waiting. We just received our couch today, 362 days after ordering it and guess what?

IT'S COVERED IN DUST AND BROKEN!! I did my research and know your company is committed to quality craftsmanship, and that you have a code of ethics for your employees. I think your employee/manager at Pleasant Hill is sub-standard at best.

My experience with your company has been horrible. My wife already called customer service and…

first you can not get ahold of a live person at any phone number listed in their web site or advertisements. chairs use to come with arm covers, but not anymore. the arm chair cover is a piece of fabric the size of a washcloth not fitted to the arm at all.

the price is out of sight.

March 4, 2022

We bought a leather/sofa recliner unit from Lazy Boy in whitby ontario, canada in Feb. 2017 with a 7 year extended warranty of which we paid extra for a total cost of over $ 6,000.00 . After 4 years the right side started to crack at the seams and sides of the backrest and is also out of alignment on the left side. We sent pictures and details to their insurance company ( Zucoro Ing. ) with the reply from them that it was not covered. They didn't even send someone out to look at the sofa. Note, we have no pets or children. After going back to the Whitby store, the manager instructed me to send an email directly to a woman at Zucoro by the name of oxana.tc@zucoro.com which we did in Feb. 27th 2022. It's now March 4th with no reply from her at all. This is terrible customer…

I purchased living room furniture at the Union City store and have had nothing but trouble with the furniture. I have had 8 service calls and am waiting for another appointment. I have had no success in trying to get this resolved The Union City store manager, Chenelle is EXTREMELY RUDE and NOT helpful at all.

It is appalling that someone like this is a manager. Not a good look for the company. I have a sofa and loveseat that both need service and they keep sending the wrong parts and a new technician so it is not productive.

I finally got a decent technician, Gilberto to really look at what was needed and he ordered parts to complete the repair. They sent the wrong parts so he ordered again but one of the parts has still not come in.

I am now waiting for another service appointment to…

00 dollars for a chair and the back cover is becoming detached and the inner round piece on the handle slides back and forth and it didn't do that before. What happened to Lazy Boy quality which is why I bought Lazy Boy to begin with?

Purchased from Slumberland in Ankeny IA in December of 2020, chair was a custom pattern and we didn't take delivery until April, but because we took partial delivery of other furniture in February 2021 so they have it all down as that date and we have no way to dispute it.

We bought this bogus warranty plan and it covers absolutely nothing, at least they refunded our money for that. It would be interesting to know when Lazy Boy shipping our chair to Slumberland, since they are doing nothing for us.

I think I accidently sent a complaint when I was trying to…

We have been waiting for our furniture for months. Today we stayed at home waiting for our delivery when we got a text message that it would be here today. NO SHOW. Called the showroom. OH NO YOU WEREN’T SUPPOSED TO GET IT TODAY.

Our tables have mis matched colors. The store manager in NOVI Michigan has been refusing our calls. Ive had La-z-boy recliners for 40 years. I WILL NEVER OWN ONE EVER, EVER AGAIN.

Regarding Sales order # 2202090037 , order date: 2/9, at point of sale we discussed where the items would be picked up, we chose to pick them up at the store location. When I arrived on March 9, (around 5ish), There were no items to pick up.

I asked why, she said with discussed on her face and very condescending attitude , " I don't remember what you said" I said , you shouldn't have had to remember, this should have been written down/noted. Now we have to wait an additional week to receive items.

The manager , whom I didn't get her name , was trying to cancel my order for her mistake and was going to call the police if I didn't leave her store because I was speaking loud. If this is the way your management team handles issues, then I don't want to ever shop with your company and will make…

600 not a year old till next month I have had them out to it 2days old and the cushion on the headrest was to full pushed you forward gave me a sore neck the the cushion sank down SCS said it was okay they were not sitting on we were I have osteoarthritis and can’t sit on the chair or the sofa the leather has started to wrinkle it looks like an old suite have read your reviews and all complain about your sofas I always thought they were good quality but

they are rubbish I am a pensioner and have no money to replace the hope you can help William Neilson

Purchase 2 recliners, total $2500.00, One arrived in good condition, and one severely damaged, all I want it a new recliner, not damaged. store Sanders does nothing, La z boy, does nothing, NO ONE TO HELP, STUCK WITH A BROKEN NEW JUST ARRIVED RECLINER. HELP HELP HELP............

Waiting on a service tech over a month now waiting another month pathetic customer service .

I purchased a new couch which was delivered on January 14th. Soon afterward, the fabric is failing, looks like a cat scratched it, looks awful. Also, the fabric is leaving divets where people sit, the couch already looks old and frumpy, many people have commented on how bad it looks. I contacted the customer complaint department in Portland, OR, and was told I have to shave my couch and the warranty is not valid for the fabric. First of all, I don't purchase a couch that needs maintenance and I don't have time to shave my furniture. I purchased from Lazy Boy because the salesman told me the couch was totally covered with warranty and I expected this furniture to be top quality, which it is not.

If I had been told that the fabric required maintenance I would have purchased a different…

We bought a couch, 2 recliner chair & coffee table end of December cause we moved to a new house, after getting settled, I noticed the coffee table has 3-4 holes on it, I contacted the lazy boy in Corte Madera ca , Krista their customer service told me that she will bring it up to Management, after 5 calls back & fort& waiting to get respond, Krista said they will send us a new top, I waited still no respond, finally I went to store talked to Anna store manager & she said she will get back to me within couple days to replace the table or get store credit or reduced price , even Krista was great but

Anna the manager ignored all my call , I called 5 days after & she said the is final sale & can’t do anything,then I told her I am sure you guys don’t want any bad reviews & she said we are big…

On 11/28/2021 we ordered 2 custom furniture pieces at the Wyomissing, PA La-Z-Boy. 00 Talledega Power Rocker Recliner was ordered for my husband, Dave, who was diagnosed with Parkinson’s disease in 2009. It would replace a 25 year old La-Z-Boy still in good condition, but had a manually operated footrest.

Due to the progression of his symptoms, Dave is not able to raise the footrest without assistance. An $1100 cash down payment was made. A $1300 cash payment on 1/31/2022 paid for the recliner and a delivery date of 2/03 was scheduled.

The “old” chair was donated on 2/07. The new chair was delivered on 2/03, timely by today’s standards. The two delivery men were prompt and courteous in spite of the challenges they faced that day. Because of some “unique” features of our driveway, 1/4…

Ordered 2 sofas from La-Z-Boy in April 2021 with a promised delivery date of October 2021. I paid over $3,000 as a deposit and have yet to receive my furniture. I have been repeatedly lied to about expected delivery dates and have been disappointed every time.

Each time I call I am given a different reason for the delay. I am now told that a required chip is not available and I will have a delivery date sometime in April 2022!!! This is after the latest date of 1/31 was missed even though I was told the factory was shipping it then.

I have no furniture in my living room and will not have any for a year after my order was taken! I have had to have the following family celebrations in an empty room with my guests sitting on folding chairs; husbands 70th birthday, Thanksgiving, Christmas,…

The worst customer experience ever. I spent around 20K in the store (Burlington, ON) in August/September 2021 and the amount of hustle I still have to do is mind - blowing. Basic things like getting back to me when it was promised, issuing refunds, providing accurate sales bills and estimated time of delivery - just do not work.

I would like to see ACCURATE sales bill for all my purchases ... where the amount on the sales bill matches the amount I was charged by La-Z-Boy.. I have been waiting for it for months now...

I am retired and wanted a good recliner. Went to your store in Duluth Ga. Found what I wanted but you wanted $300 to deliver. Went back home and ordered from local dealer, Keller Furniture in Clayton Ga. About $1800,with a 25 week wait.

It is the leather Deal. All power and rocks. The head support also too far out at lowest point. It sits nothing like the one in the store. Keller Furniture has been great. Probably nothing can be done but just wanted yall to know.

My background is in furniture production, 50 years plant management. QC dropped the ball on this. This chair sits terrible Thanks for hearing me out Stewart McCane

It took us 6 months to get our furniture which wasn’t special order. Which we waited. But a month after getting it a button broke off. We called in December and the soonest appointment to fix the button is May 3!? That’s 6 months! This is unacceptable! 6 months!

We won’t shop here again!

Let's start with the fact it took almost 8 months to get my couch then when we get it it's cheaply made. The backs are lose the cushion isn't the same as in the store my husband can feel a bar when he sits and the footrest on one side is giving us problems.

I email about getting service starting 2 months ago and my couch still isn't fixed. When I was contacted 2 weeks ago to make an appointment for service the day the lady chose wasn't good my son had surgery and I worked she could not schedule for another day because your company doesn't use any kind of schedule it goes based off of service techs.

I want my couch fixed or I want to return it for my money back

On August, 25, 2017, Hurricane Harvey destroyed our condo in Port Aransas, TX. Our unit was totaled and we finally were able to regain occupancy in December 2021. I realize covid was an issue, but I was amazed at how long it took to be delivered.

I was told that because I chose speciality fabrics, it would take longer & that I would not receive any priority with my order. In December, we went to move the sofa to clean behind it and the fabric in the front bottom right seperated from the top fabric.

Frank, the service rep looked at it and said the fabric was never sewn to stip above. I found out yesterday it will take 8 weeks or longer for La-Z-Boy to get the replacement piece, pick up the sofa, repair it in San Antonio and return it to me. com. 816-214-2800

Chair sits like it’s in a reclining position with the back when you’re sitting upright had somebody come out said it was just a loose wingnut it didn’t help the problem still doesn’t sit normal when in upright position.

Sales person was told I had to have a battery operated chair because there was no outlet near where chair was to be placed. Chair was delivered with no battery pack. Salesperson feels she told me it was separate .....

but there's no record of it being ordered. There is a record of other add ons. I felt she should provide it, she offered a @100 deduction, I persisted, she offered 50% deduction or to take the chair back. I agreed to 50% off.

She offered meeting me in a shopping center to get it to me, I agreed, I said I would still provide a poor review, she told me to come get it myself at the store then. We are meeting for the exchange, but I am providing a poor review of performance by Terry Monroe. San Marcos CA.

PA Civil Action: 2020-06016

I am moving this complaint to federal court. For violations of GAAP, Fair Credit Lending Practices Act, violations of Sarbanes Oxley in your business process management. I never applied for a credit card with your store. I applied for a special financing promotion for one purchase that was a special order with a down payment paid to Lazy boy.

Synchrony Bank never honored your promotion with me. I was harassed from day one by collectors. The collectors were not trained on Sarbanes Oxley and never moved my complaints up to the CFO for proper financial reporting.

Virtual design and purchasing services are advertised on the website. I have 2 rooms I’m needing to furnish and I would like to do this safely considering the pandemic and my family just recovered from Covid-19. I filed a form to set this up online and received a call from Alanis Vera Cruz who said yes this is possible and asked me to wait for her to return from vacation.

I reached out twice via email over the next 3weeks with no follow up until a few days ago. Alanis contacted me saying she could not help me unless I came into the store. This is very disappointing to feel pressured to have to be forced to go into the store I order to work in my project.

This is poor customer service and I’m appalled since the corporate expectation offers virtual design and purchasing. I proceeded to…

I bought a 2000 leather recliner last October: The leather started wearing away within the first year. The seat on the chair was buckled when delivered, and they were going to replace the seat. The frame started creaking, so they ordered a frame.

I basically have been waiting on service department to come out and fix my chair. The first time they scheduled service, the person never showed up or called.

Second time I requested morning service, again they did not show up. Today is the third attempt, and again they did not show up or call. How do I get them to come out and fix my chair. You call customer service and get the run around.

You call service department, and they say they will come and never show up. I have a 2000 chair with four parts, no repair person. What do I have to do to…

- We took delivery of two, La-Z-Boy recliners in February 2021. - Started experiencing issue with the reclining mechanism in the larger of the two chairs. - 11/5/21: Contact made with the La-Z-Boy store where purchased, 1611 N. , Wichita, KS 67206.

Placed work order on product (#661631). Was advised someone would contact to schedule an inspection. - 11/12/21: Called La-Z-Boy, advised no one had been in contact. We were advised "they" would make an inquiry and we should hear back from someone in 24hrs.

- 11/15/21: Called La-Z-Boy, advised we had not heard from anyone regarding setting up an inspection. Advised "they" would send another request to the tech and supervisor. - 11/18/21: Chair inspected. Was told tech would order replacement part(s). - 12/7/21: Called La-Z-Boy. Advised…

we called our Charlotte store in Charlotte North Carolina where we have purchased a sofa and we’ve had we bought for La-Z-Boy chairs in past years to come out and fix our La-Z-Boy chair we were told that the mechanisms are warranted for life this is a screw loose that is a part of the mechanism they are telling us that we have to pay $262 to have somebody come out here for the service that has nothing to do with the mechanism if I’m going to do that I might as well buy a new chair and

I’m never gonna buy nothing else from La-Z-Boy from Charlotte if they’re not gonna send somebody out here to fix this. You need to stand by your warranty or don’t tell anybody that you’re going to fix something for live when it is it’s not a true statement.

I am so disappointing with your store in Charlotte…

Ordered sofa, love seat, recliner, ottoman and a few accessories. The furniture is about the same quality as you could purchase at Bug Lots. Horrible. There is no padding under the leather and when you sit in the couch, a metal bar hits you right in the rib cage.

One of the cushions on the back does not have enough filling and the corner is already collapsing after only 3 weeks. Stitching of leather was done sloppy and you can see and feel something under the leather that was left un trimmed, looks like a worm underneath. The leather looks fake.

The absolute worst furniture I have ever purchased. Please do not waste your time or money.

Purchased items April 2021, $1,200 down-payment, delivery to be October of 2021. No follow-up calls from sales person, I called early Nov and couch not yet "cut" to be made. He will follow-up in December--no calls. I have left approximately 5 messages at this point and no return call. terrible customer service.

Purchased at the New Port Richey, Florida store.

I want to cancel my order, all I have gotten is run around on dates to receive my merchandise. I call the store get no where. I was told it would be December, now told February. I’m now done and don’t want it at all.

I want someone to call me and make this a done deal. I can’t even get anywhere with your customer service on the phone. Put on hold forever. Denise Grigsby 626-824-5733 Contact me asap Cancel it!

On February 15 ,2021 we purchased a Lazy Boy product from Charles Furniture with a deposit of $400.00. We were told of this store by our neighbors who made a purchase a week prior to us and who received their identical furniture in August or September. WE HAVE YET TO RECEIVE OUR ORDER. For the last several months I have been given excuse after excuse after excuse. I have spoken with the store at least 6 times in the last two months and they have no idea where our furniture is. Today I called and asked for a refund and was told they do NOT give refunds. The latest story is that it was shipped on December 28 but no one seems to know where it is now.

I have made other Lazy Boy purchases over the years but have never had such a bad experience.

HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Tim…

The purchase a lazy boy recliner 2 years ago. It took one year to get the lazy boy because of covid. Because of all the problems we had with the chair they had to replace it and now we still don't have the chair and it'll be 2 years in March.

If we don't have the chair by January 15th my attorneys will contact them about getting my money back.. They tell you that the factory it's taking long how come on QVC you can order a lazy boy recliner and you can have the recliner within 6 weeks.

Purchased a new "Trouper" Lazy Boy swivel rocking recliner, in the Warwick, RI store, on October 28th. Was delivered on December 2nd. By the end of the first week, it was apparent that the chair was seriously messed up. The side lever goes 180 degrees, but the foot rest only goes up a short distance so that my legs are still down.

After the Warwick salesperson advised me to contact service, I was able to secure an appointment - IN FEBRUARY.

Meanwhile, in order to get the footrest up, I have to rock the chair back and forth. I am a small, 73 old and this isn't exactly easy. ) but the dealer told me that you only have four days in which to return it, due to Covid.

I figured out there was a problem less than two weeks after delivery, but now have to wait until FEBRUARY to get service on…

I bought A recliner 3 years ago and the fabric is already worn to where it has little knots all over it and a very worn place where my head rest it's A 105/z bisbo6z Recu6z zaz3 I bought at DT McCall and sons 11/ 8 /18 I was very disappointed that it was worn so soon I have bought Lazy Boy for years and never had this problem before I don't have an image

I ordered a couch and recliner last March. Possible delivery September, changed to November, changed to mid December. Still not here. Was told by the store the couch is in a truck that is waiting for a driver. What kind of a line of crap is that?

Why cant you get your product to the store for delivery to me?

We bought a very expensive La-Z-Boy leather couch and chair set. The lower cushions for the lower back section have crushed in to where your head is tilted forward and is extremely uncomfortable. The set is a little over 4 years old.

I would never recommend buying their furniture unless you want a very expensive lemon.

In March we ordered several pieces of furniture, one of them was a custom order. We were aware that there were most likely going to be delays. I contacted them regularly about the piece. This is the timeline of those contacts.

- In May we were told it would arrive in June. - In June we were told it would arrive in July. " - In August we were told it would arrive in September. ” - Two weeks later: "It's on a truck somewhere between TN and Columbus, OH" and there was no record of a fabric issue. - Five days later…

I have been waiting since May for an order of two sofas and a recliner. I have called the Clearwatet store several times and do not get helpful information. I know there are supply chain issues but that is not an excuse not to keep customers informed about the status of orders When I call they do not seem to have up to date information.

Good customer service would include the salesperson calling me to keep me informed rather than methe customer having to track this down. I am exploring my options if I do not get timely service or a refund of my deposit.

The fact that I can't get my money back for custom furniture that takes longer than 8 months. So LZBoy can make me wait forever and I can't get my money back. You can hold my money and or furniture hostage for as long as you want with no time limit.

That seems illegal as fuck. Basically I just gave you my money for nothing in return. I'm going to fight this tooth and nail. Its rediculous.

My chair caught fire on thanksgiving morning! The cord is in the reclining mechanism. I called corporate on 11/26/2021 and spoke with Angel! She said someone would contact me in 2-4 business days! No one has yet to call me!

I’ve made all the calls and sat on hold for LONG periods of time! I’ve sent 3 emails with pictures! I’ve been very patient! I want this resolved ASAP! Trying now to send pictures but it won’t allow me to saying the file is to big!

My recliner was supposed to be delivered in early November, we are now in December and I still have no recliner. I bought it on July 3. I got one recliner delivered fairly quickly, but still waiting on the second one.

At this point, I want a full refund for both chairs. I DO NOT WANT STORE CREDIT!!! I WANT A CASH/CHECK REFUND! ) Who do I need to talk to , to get my refund???? Waiting....

Recliner is 20 months old. Top layer is starting to peal off, see attached pictures. Customer Service said warranty is only 12 months and nothing they can do. It is a shame you pay 1300 for a so called quality recliner the the leather does not last 20 months.

I have other leather furniture that has lasted 20 years. I will be sure to not recommend to any of my Friend and family