La-Z-Boy

Dorothy Chesna Spencer MA

My Jasper Rocker Recliner arrived. On day five, while in a deep sleep the chair crashed back to the floor. I banged my head to the floor, the wind knocked out of me. It was 4:00 AM, very dark, and I had no way to call for help and live alone. My diaphragm was blocking my air and I could not breathe. I was blocked in at the sides by other furnishings.

I am handicapped and 79 years old. I knew if I did not move shortly, I would die. I managed to push things beside me out of the way enough and with much struggle was able to make it out of the chair and onto the floor. It took me 45 minutes to drag my body to the next room and pull myself up on a sofa. I was grateful to be up and living.

My neighbors were kind and brought prepared dinners for me. I have severe…

I’d give them a big fat zero if that were an option. Ordered a recliner last October. STILL WAITING FOR DELIVERY! Local store is useless. Had I known before I paid my NON-REFUNDABLE 50% DEPOSIT it would take over 7 months ....

I would NEVER have bought it. I’ve seen office buildings built in less time. SAVE YOUR MONEY PEOPLE! THEY ARE WAAAAY OVERPRICED AND CERTAINLY NOT WORTH THE WAIT.

I have been attempting to repair or replace a damaged sofa bed frame since June, 2020. It is almost impossible to reach a Customer Care representative by phone. The wait time is over 30 minutes and most often never connects to an agent.

I have tried enlisting the help of a sales representative from the showroom. His name is Frosty and although he had a similar lengthy wait he was finally able to reach Rebecca in Customer Care. Rebecca assured Frosty that I would receive a same day return call.

That was a week ago! I finally paid for a replacement frame after two failed scheduled visits by a repair technician. Those visits were cancelled same day as scheduled without explanation. After 9 months I paid for a replacement frame on March 5th.

I was told that it would ship within 3 weeks and…

Made service appointment On April 17 2021. La-Z-Boy called and canceled made New appt on May 3rd. No One showed up! Called and they said they would ck to see why. No One ever called back. Just called this morning 5/12/21 at 8:15 am.

nice girl on phone but the same story got on the 3rd. No service appointments on book so will call back in 1to 3 days with faster appointment. This is really getting Bad. NOT PLEASED WITH LA-Z-BOY. PLUS SAT ON HOLD ONE TIME FOR OVER 1HOUR.

Please find out whats going on With service people. Need chairs fixed. Thank you

I will never Go to lazy boy furniture store for my needs again. I had to wait 6 months untill my sofa came in and the staff was so rude after I made my purchase. they told me I can have them both delivered together.

that is 1 delivery charge Because I wanted both of my orders that I purchased from 2 different Laz-Boy to come at the same time. I ask this question before and Bennie at oakbrook said she very non do not know what I am talking about.

I have to keep calling each store separate to keep seeing if the date is avail. Well I can only take one day off of work. This gave me so much anxiety that no one would help me get the scheduled together.

they all acted like they did not care what I do. I explained to them the tables that I ordered. my rug was canceled one called to tell me.…

Very poor quality on recliner, rude employees, and harassing letters. My chair was delivered May 1 - the color was wrong but that was ok. The left leg was missing a chunk of wood - I colored it with a brown Sharpie, the fabric over the wood frame was torn, so I covered the tear with Gorilla tape, and I was unable to assemble it myself.

I called the store manager in the Brookfield store and left four messages for her to call me. She never did. So I called customer care and was told that the first service date available was over a month away on June 2nd, but not to worry, I WON'T BE CHARGED for the service call and the repairs on my brand new chair - it was now 3 days old!

I had rudeness from "Joe" when I asked him for the corporate office number his response was "Well I don't know it off…

Bought recliner at lamesa ca store. Within 2 days call lazboy store. Standard handle to move to recliner postion much to difficulty to move. Had stroke and arm week. Called multiple time about 15x since 4/2/2021 for resolution no call back by Charles Kendrick.

Plz help to resolve settlement recliner. Thank you .

I purchased a leather sectional from La Z Boy 2 years ago - with an extended warranty. When the leather sectional arrived, it had several rub marks - which La Z Boy was fantastic and replacing all the bad parts.

A few months later, I noticed rub marks coming back. Frustrating, but I just used the leather paint to fill in these light areas. About 18 months later, I noticed the leather was "checking" in different places on the sectional. ).

They did send a company representative out to take a look. (He was the same man that did the repairs initially) He told me that the leather looked like it did not have the full coats color and ?? put on the leather.

He told me that the leather should be holding up much better. He wrote his report and said La Z Boy would get back to me 10 days later -…

I purchased furniture back in November of 2020. When we purchased the furniture we were told we would have it by February of 2021. Well, February came and went with not furniture. Called and was told May. Called yesterday to see about when in May I could expect my other 2 pieces of furniture to be told it would be August before I received my other furniture.

I spoke with the manger at your Layzboy store in Montgomery, Al. to be told that there was nothing he could do. He also stated that he could not even offer me my money back or even any discount. I bought a house in November of 2020 never in a million years did I think I would still almost a year later not have but one piece of furniture in my livingroom.

I can not even enjoy having people over because I have NO where for them to sit.

I spent the extra money on lazy boy because it was supposed to be quality. Ever since the beginning of this process it has been a complete nightmare! I ordered my furniture in August. I custom ordered everything and was up sold for higher quality to materials that were supposedly indestructible.

Originally I was told it would be delivered in october. It ended up being delivered right before Christmas and guess what, they brought the wrong piece! They custom built the wrong furniture! Now I had already been waiting since August and have out of town family coming for Christmas so my two choices are to let them take it back and rebuild it to deliver in another few months or I can keep it.

If I let them take it back I will now have nowhere for my visitors to sit as I trusted they would…

On 09/20/2020 I purchased a James Power Recliner from the La-Z-Boy at 10070

Reisterstown Md 21117. The sales associate was Max Cline. The chair was delivered and

set up in my home by La-Z-Boy technicians approximately November 18, 2020.

Unfortunately the chair never worked and sat unused for more than two months before

a technician could take a look at it. Once seen the technician discovered it needed a

part. Another month passed before the part came in. Now I am expected to waite until

June 17, 2021 to get the part installed.

This chair was purchased in good faith based on La-Z-Boy’s stellar reputation. Truth be

told, I am extremely disappointed with this product and the service I have received to

date. I expected better performance from a chair that cost $2500.00. ( see copy of…

I was supposed to receive a call from a technician to order a part for 2 electric recliners. I have not received a call. I'm not in call wait hell waiting for a representative who will not be a technician so will NOT be able to help me!!!

All they can do is tell me they will mark my call on the file. Help!!!!!! Claim # 618531

Took delivery May 1 - drivers removed some plastic and left. When I got it inside my house, I tried to assemble, it myself. I noticed right away that the color was wrong, but I didn't care. Then I noticed a chunk of wood missing from the left leg and ripped fabric over wood frame where the inserts are, again I didn't care - this saga has been going on almost 3 years (Nov 8, 2018). However, when I looked at the base, I noticed that the cross bar wasn't fully connected to the right leg. Within 5 minutes, I tried to get the delivery truck back here but they wouldn't return. I thought that maybe they could bring back the old one, that was broken. But no good.

Then I called Customer Care and was given the first available service call of June 2? no exceptions! I'm a disabled senior citizen with…

April 30 afternoon I visited store 825 E Boughton Rd Bolingbrook, IL 60440. I informed the sales associate (Tracy) I was looking for a sofa just something different (used for you tube channel). She showed me a few pieces that wasn't what I was looking for.

She then suggested I visit Value City furniture. Shocking I removed my glasses and said really. She says well the quality would be different but they might have what you're looking for. I said yes the quality would be extremely different.

You all actually do have what I'm looking for I saw it in the Orland Store but it seems you all have a different selection on the floor. I then showed her a picture of my current living room in which displayed a $5,000 sofa from Lazy Boy.

I said I'm very much familiar with Lazy Boy furniture as you…

I've been having nothing but problems not only with the last two chairs I've purchased but especially with this chair delivered on Saturday May 1. 2021 at 1:30p. I was trying to keep the drivers safe because I MAY have a sick person in my house, so I asked them just to leave the two pieces in the hallway.

I signed a paper and they left. Immediately I noticed the color was wrong and a chunk of wood was missing from the left leg and the fabric was ripped over the wood frame. I would have accepted all this because this has been going on since Nov 8, 2018 - ALMOST THREE YEARS!!!!!

But I was NOT able to assemble this myself - which I've done dozens of time, but the torn fabric was in the way and got stuck. I called the drivers back (within 5-8 minutes) and they were not able to come back. I…

We purchased two recliners for an amount that came to approximately $4,500. It took 4+ months for the chairs to be delivered. Delivery was on 4/17/2021. On one chair, the foot rest did not rachett at all when the lever was rotated, so the foot rest can't be used.

On that same chair, the leather on the foot rest was obviously not installed properly. There are very noticeable creases in the leather. The other chair does not have creases. We went to the store that day (Saturday, April 17) but our salesperson was out.

I met with Shawn Reynolds about the lever problem. That was before we noticed the problem with the leather. We visited the store the next day (Sunday) and met with Mr. Reynolds again. He asked for a photograph. I went home and sent him a photo as requested.

We did not hear…

I am a 67-year-old retired nurse who lives alone without teenage boys or Rottweilers and my furniture that was custom-made for me by lazy boy fell apart within two years. You’ve already come and taken a picture of it and said that that material was discontinued and I could buy new furniture with a discount.

The furniture Hass to be drug to the dump it’s in horrible condition. Again I am an old lady who sits and reads . people can’t believe the furniture when they see it. $1700

today the assistant mgr Meg was supposed to call me back according to Robert. No return call. I have a dispute that I put down $300 cash and was never asked to even put any money down and now I’m moving and notified the salesperson, Pam that I can’t take the furniture at this time and return my money.

She was evasive and could not site policy and said they would “probably keep half of my money”. No where does it say that and twice she said refer to my invoice. I explained that to Pam repeatedly. She said she would talk to the mgr.

I called again the next day, April 25 and asked what his name was, she said, “Russell”. I asked for him to call me. today I called again and Robert said Meg the assistant mgr would call me. No word back.

How can I get my money back if no one calls me? I’ve…

I am truly disappointed with the entire process I went through/ am still going through with my LA-Z-BOY purchase. I was feeling extremely excited to be in a position to even spend 4k-5k on a couch that you think will stay with you the rest of your days, only to wait for 5 months to get it delivered separately and

then to have it delivered with broken and missing parts. Wait another month to have someone come look at it and another month to get parts. Then spend whatever free time you have in life to call one phone number before 10am only to wait on the phone 45 minutes give up and call the next day to try again, just to get a tech out here to fix, which also has barely any realistic or available appointment times that are convenient for the customer and book another month out.

Truly a…

Communication from your store is horrible. We ordered two of your most expensive recliners in October. We were told they would be delivered in Feb. Good with that. In Feb, I reached out to the store and they stated sorry it would be the second week of March.

2nd week of march comes and goes, no call. I call again, Apr is when they will be here. April comes, I call and leave a message, 5 days later we are scheduled for a delivery. Great news. We clean up our living room get rid of our sofa to be ready for the delivery.

The truck shows up, delivery man, I am only delivering one chair. Only one got on the truck from the warehouse. No one told us that. I talk to the store, they tell me the Manager will call me tomorrow, since the one is delivered, this will allow the second one to be…

Anna Zilavec 606 Pilcom Court Mississauga, ON, L5B 4A3 fuzzyfouch@gmail.com

April 20, 2021

To Whom It May Concern,

I am writing this letter to express my extreme disappointment upon purchase of the Talladega Power Rocking Recliner and request your intervention in resolving this issue.

On the date March 4, 2021, I purchased this chair from La-Z-Boy Home Furnishings & Decor at 1220 Brant St. Unit #4, Burlington, Ontario. The sales bill is 258008.

Prior to purchasing the chair, I expressed my severe health complications to Cynthia Duff, the salesperson who assisted me that day. In particular, I required the chair to rest and recover after my surgery. I specifically requested the following: 1. My feet must touch the ground, since when my feet dangle it puts pressure on my abdomen and…

00 chair which had a non functioning htr and I've never seen such poor customer service. Cust service person for this area (Houston) name of Porshe is not helpful and doesn't call back as promised. Seems to take forever to manufacture the replacement back section when she told me it was already in the process.

I don't care to be BS'd while laying out that much money for my moms' chair. quote... I would've expected more from your company.. No misunderstandings here !!!!! Sales invoice # 12050DDLZYW

Barboursville WV. Order # 227-50311. Bought Dec 2020. Told delivery no later than May. Called and told now August if lucky. Left message twice to talk to manager about delivery date or cancelation of order and refund. No response. Very poor customer service.

Must have couch for summer.

Back in 2020 my wife called for service threw maple grove lazy boy, they said we would get a call to set up a time. Well we never got that call, we called again in March 2021 and they told us they got the phone number wrong witch was not true because they looked us up under are phone number. Anyway they told us someone will call to set up an appointment, never got a call. A month later tried again, and again no phone call. This has gone on for 6 times and still no call. We would like our loveseats fixed, but it looks like you buy it you fix it is your policy. We are hitting 1 1/2 years now and I give up, will never recommend lazy boy to anyone.

Dan Wietman 612-581-8379

Mu husband was recently diagnosed with cancer, he lost a lot of weight and is hard to find a good and comfortable recliner chair for him. We decided to go to LaZBoy for recommendations. I bought for him supposedly the best recliner lift chair, but not was for him.

Today 04-09-21 we go to the store to verify and try others recliners, we found the perfect for him and his condition, but the one that was on the floor was the only one, we want to buying, but the manager said that he can’t do it, and until July that chair was not available.

Is hard for a customer, that a salesperson representing a company said that, and especially is not for a decoration, in this occasion is for health, is about a person trying to be the most comfortable as possible with a hard and difficult moment. The chair…

I don't know what their service is like since I cannot get through on their customer service line even after being on hold for over an hour. As for the La-z-boy sofa I own, it is over priced for the quality of the product.

This was the first & will be the last La-z-boy product I will ever buy. Company execs are asleep at the wheel....

I TOOK MY CHAIR IN TO GET THE FOOTREST FIXED, IT IS A 1 1/2 HOUR DRIVE FROM MY HOME TO THE REPAIR DEPT. I TOOK MY CHAIR IN LAST THUSDAY AND THEY CALLED ME BACK ON FRIDAY AND SAID IT WAS FIXED.

TOOK IT HOME AND WHEN I LIFTED IT OUT OF MY TRUCK IT IS NOW A 2 PIECE CHAIR. 00 FOR LABOR. I LEFT MESSAGES ALL WEEK AND FINALLY SOMEONE CALLED ME BACK AFTER I HAD TO GOOGLE A COMPLAINT DEPT.

THEN SHE WAS RUDE AND I ASKED FOR HER MANAGER AND WAS INFORMED THAT SHE WILL CONTACT ME WITHIN 48 HOURS BUT SAY THE SAME THING. THEY WANT ME TO BRING IT BACK IN, BUT LIKE I SAID IT'S AN HOUR AND A HALF EACH WAY.

AT THIS POINT I JUST WANT A REFUND. IT IS ACK 503020661-001-001. CASE # 613847. I DON'T EXPECT ANY SATISFACTION BUT FELT THIS WAS WORTH A TRY. I WISH THERE WAS A LOWER SATISFACTION ON YOUR SCALE. I…

I am completely disgusted with Lazy Boy !! I have a new sectional that was NOT manufactured properly. The center section is 2 inches shorter than the rest of the sectional, brackets were bent, the couch does not even fit together properly.

I have had a tech out twice, only to be told once that it was fixed and the second time parts are ordered to fix. I was subsequently delivered a piece of foam rubber !!! YOU CANNOT FIX A MANUFACTURE DEFECT !!!!

I cannot get anyone to acknowledge that this couch cannot be fixed !!! Next step, Better Business Bureau, social media expose' and complaints and possibly an attorney. Lazy Boy, you should be ashamed of yourselves for producing such an inferior product !!!

They told me it would be 6 months to deliver but you only had 3 days to get a refund. The sales person never explained their refund policy. BUYER BEWARE

My order. 2 rocker/ recliners was canceled by my manager/salesperson in grapevine Texas store without my knowledge/approval or agreement. Case # 613239 I need a manager to call me ASAP please. 972-974-7022

I have spent almost 2 hours on the phone trying to get ahold of the Gurnee, Il store to get a number to have service appointment set up to have my recliner fixed, I am so sick of being put on hold you guys need to get your act together and have people to answer your calls, this has been a problem since Feb, they came out in March and we were told we had to order a part we dont know any more then that

7 yr old leather couch with 2 Faded areas , was told it was body oils , total bullshit , I'm gonna put this all over social media

On 2 different occasions on hold for more than 10 minutes

We purchased 2 recliners last April from the Waco Tx store. It took 4 months to get them. As soon as the delivery guy left we realized there was a tear in the leather and it made terrible noises. We received the replacement leather via ups but nobody came to fix it until last Friday (march 26th). The guy spent 2 1/2 hours but it looked worse when he left than it did. The second recliner completely stopped working in January and it’s still not fixed. Was told that it was the wiring and it would have to be picked up in about a week and then it would take a week to get it back. It has been one problem after another and we have gotten very poor customer service. The store won’t do anything. I was giving the name of the customer service manager (Michelle) but she doesn’t return phone calls.

We…

I would like to know why it takes 6months to have a piece of furniture made and sent to Canada. At that rate you will be bankrupt in a matter of months. If there is no furniture to be sold or replaced then why are the stores open.

To be told that they ran out of material is ludicrous. I bought a manual operated love seat that I was unable to use. The store took it back under duress I might add and I ordered an electric love seat.

Please do not give me the Covid crap as to why it is not being made. The Lazy Boy reputation has gone to the dogs, I have heard many many horror stories. I trusted them only to be disappointed for sure.

Your leather couches are garbage , its just me living in my condo , last couches lasted me 16 yrs and they weren't lazyboy, these are 7 yrs old , side of couch cracking, 2 areas on the upper back leather has faded , guess I can't rest my head on it , I will be posting this all over social media. Never again will I buy anything from lazyboy

My wife and I purchased 3 recliners and a couch on 10/24/2020 under invoice 1024021LGTI. We were told 1 recliner was a special order and the remaining pieces would be in within a week. At the 2 week mark I called the saleswoman and had to identify I had paid for delivery and had to request it be scheduled for delivery on the single day the store delivers to my city.

This was my first irritation. After 6 weeks I called the saleswoman for a status and was told it would be 12-16 weeks for the special delivery. That was not she had told both my wife and I. We would not have made the purchase if that had been clearly identified.

This was the second irritation. On 03/27/2021, 21 weeks after the purchase day, I called the saleswoman to find out where our recliner was. I spoke with another…

Daniela Censale 33 Westroyal Rd. org (416)554-0988 March 27, 2021 To Whom This May Concern: I wish to inform you of a very upsetting matter with my LA-Z-BOY Furniture Galleries order. I would like to preface the following comments by stating that I have purchased many items from LA-Z-BoY over the years, and have never had an experience like this.

My poor experience back in November, when I wanted to purchase a CUSTOM recliner for my husband’s special milestone birthday. It should be noted that this gift was going to be from myself, my mother-in-law, and sister-in-law. This complaint is in regards to Customer No: 382547, and Receipt No: 164715.

Not only was the in store experience at the Woodbridge location (255 Bass Pro Mills) completely unprofessional and frustrating. I dealt with an…

I purchased a custom sectional from Lazy Boy in September of 2020. It took 4 MONTHS to get the sectional. This furniture is a piece of junk. It was built wrong as the middle section is several inches lower than the side sections.

The pieces will not fit together properly. There are threads starting to ravel on the arms of the sectional. I have had a technician out twice to try and fix it. This time he said the couch is defective. I would like some answers as to what LAZY BOY is going to do about this.

This couch was very expensive, and it's not worth 1/4 of the cost !!! The technician will be providing pictures.

Recliner doesn't work properly. Back gets stuck in laid back position. Head rest too forward and hurts my neck. Can I return it to store for a refund.

Sept. had problems with side arm, after 3 appointments someone came out and put new arm on, due to covid I did not stay in room when he put it on, when I checked later the new arm was also defected.

I waited again and they sent another arm. I called to get it installed and a month went by until arm arrived. Frank from lazy boy called and said they would exchange my chair with a new one. That sounded reasonable, I called the store to confirm this exchange and they they told me that I would get the chair in July.

I bought the chair because I'm getting a hip replacement and I use the recliner to sleep in,this is what happened when I got my knee replacement. My old lazyboy was a God sent. I told them that was not acceptable.

Two weeks later lazyboy called and said a lift chair recliner was…

Furniture was ordered with an expected ship date of about 16 weeks from 10 Oct 20. Now being told pushed out until after June 2021 making it a minimum of 34 weeks due to lack of materials. I would have not made the purchase if I would have been properly informed up front.

If the information on materials is available now it was at time of purchase. Therefore I was mislead and misinformed by the company in order to make the purchase. 34 weeks from about 16 is not close. The store took an order in which it was not able to produce the product for the customer.

Now the manager, Stephanie doesn't want to give a refund. States it was a special order. The furniture ordered was of the fabric on the floor with options on the floor at the time. By the stores definition any order made unless exactly…

Unable to get through to customer service. Email no reply. Call center wait time over 1 hour several times. I have two recliners and a couch. One recliner has a rip in the leather arm. Pinnacle recliner from 10 yearsago. How to repair.

Nothing on website and unable to get customer service. Dealer does not know how to do it.

I would have preferred to have my complaint go directly to the CEO of Lazy Boy unfortunately they don’t list their email addresses like reputable companies do. To sum up the best I can we purchased furniture back at the end of November 2020, was to,d delivery would be April 2021, called the end of December 2020 to be told that it would not be delivered until end of June 2021. I spoke to the Salesperson who said “well rooms to go is further out then us”! That’s not the response I expected to hear.. Her response came after I had to hunt her down with several phone calls & an email that went unanswered..

I called the store again on March 2,2021 and the finance manager who answered the phone explained that we received the usual run around & should not have been told that an April delivery…

I ordered and paid for 2 chairs on 12/29/20. I was told by the sales manager (Angel Kaur) (Southport Rd. Indianapolis) that delivery would happen in mid-February at the latest. She said she would call me at the end of Jan. with an update. She never called.

I called the store mid-February and was told it will be any day. I called the store March 1st and the gentleman who answered said he would look into it and call me back. He never called. On March 10 I went into the store and spoke to Angel Kaur in person.

She said that she has one chair, but the other one left the factory Feb. 15 and hasn't yet made it to the warehouse. She said there is nothing she can do, we just have to wait for the carrier to show up with the chair.

I want to know how it is possible that the carrier your company…

Bought a la z boy electric recliner from astons in wrexham the worst chair i have ever sat on very very scweeky every time you move its noisey i have had to put foom inbetween the leather to stop it making a noise ithink your product is rubbish not what i expected stressles chairs are more suppireor and i bet im not the only person to experiance this problem i am very disopointed to think it is only 3 months old yours mr Griffiths of wrexham

This is poor customer service and would think Liz boy would want to keep their customers.

Burlington store, customer service is terrible. Spoke to Lorna Smyth, condescending and extremely unhelpful. Never followed up and I had to go to head office. Her attitude was so rude and repetitive.

Frisco Tx store has done nothing but take my money and lie to me. I will NEVER buy another product from Lazy Boy

Good afternoon. I'm having a very frustrating experience with your company. We ordered a new family room set 9 weeks prior. This was a special order with a $2,000 down payment. Unfortunately we have not taken delivery. My wife states 5/11 was the target, but no one has contacted us.

) and spoke with your Manager there yesterday and she was going to let me know a status. Nothing. My wife tells me she left several messages but wasn't getting return calls. I realize we have had a big problem, but in this day and age, someone should be capable of tracing the order and getting us a status.

We volunteered to back out and perhaps buy another stock set, but were told no, that the material had been cut. That was over a month ago. I'd just like my money back so that I can purchase from one of your…