Lenscrafters

Had a 9:40 appointment. It’s 10:33 and I still have 3 patients in front of me. I drove an hour for my appointment. The least they can do is be on time.

I bought my glasses in Kansas City, Missouri at the Zona Rose location, my job transferred me to Florida as I work at airports. Then lens in my glasses have a growing propagation that has been and is continuing to grow and this has fogged by glasses in such as a way as I am no longer able to see out the glasses. See picture below. The frames are unaffected and are fine without any flaws. I want my lenses replaced. Signed: [purchased address, no longer valid: 3220 NE 92nd PL, Anthony, Florida, 32617]

Sandra Karwel New [valid] address , not the addresses purchased under: 1290 NE 122nd Ave Williston, Florida 32696

Phone 904-431-1870

I got glasses a little while ago. I've been trying to get used to them. They haven't felt right since I picked them up. They only measured my eyes once. Did not double check. When I picked them up they didn't check to see if they were correctly done according to the measurement. At the doctor's office I could see better. With my new glasses everything is blurry. They are progressive and even the reading part is blurry and that was not changed in my prescription! I've had my glasses done here for years. I haven't been able to get in touch with you until now. My question is now what do I do?

Thank you, Amy Gordon-Brauneis

In May, 2021, I purchased eyeglasses at the Lenscrafters store located in the Parkway Place Mall in Huntsville, Alabama. They never worked well. The left lens popped out whenever I dropped the glasses. When they were under warranty (November, 2021), the store did a little something to them and told me that the lenses were not made for the frames.

And the left lens continued to pop out. Yesterday – a drop resulted in another pop out of the left lens. This time the drop resulted in two scratches to that lens. Today the same store (a different employee) again told me that the frames were not made for the lenses.

" I think that the employee in November should have performed according to Lenscrafters’ advertising - and stated warranty - and made my purchase right, while the glasses were under…

I am a long time customer of Lenscrafter's in Beaumont.

However, I will not be returning to that store. A lot of their help are sent over from Louisiana snd the left hand does not know what the right hand is doing. Sprnd your money elsewhere because the Beaumont store has forgotten who pays the bills!

I was told that I had to have my eyes dilated or mapped when I went to eye appointment. I did not want either and was told by eye doctor I had to do one or other. Since I drove to appointment I had to choose mapping since I wouldn’t have been able to drive home with eyes dilated.

I have NEVER in all my years going to eye doctors that I HAD to have either one. It cost me over $40 to have it done and I now know I was lied to!!!! I will be contacting the Attorney Genrrals Office!!!

I will NEVER go back to Lensrcrafters again!!!

I have had to have lenses remade 5 times know within 2 years time. Either from scratches or lens stressing and becoming foggy and distorted. Frames have been issues.

Also had issues when the lens tints to sunglasses only part of the lens tint. Not sure why I am m having such an issue about trying to get a good pair of glasses. When will these problems end.

On May 12, 2022, I had an appointment at the 121 Court St location in Brooklyn, NY. My order was for two pair of glasses (general use and reading) totaling $587.92. I was told a text would be sent once they were ready. On May 14, I received a text that my glasses were ready but when I went to pick them up, I was told my reading glasses were not ready and it takes at least two weeks. Fast forward to today, May 27, 2022 and upon calling I was put on hold twice and hung up on twice and still have no idea when my reading glasses will be ready. The following Mission and Vision Statements appear on LensCrafters website:

LensCrafters Mission Statement Our goal is we pride ourselves on unparalleled customer service. Whether it's our easy-to-schedule eye exams, or making sure you have all the help…

I purchased two pair of glasses Jan 14, 2022. Three times, the order was cancelled; and all three times I waited over two to three weeks. I ordered thin lenses, but got thick ones.

Also I was told because of the delays and cancellations, I would be upgraded to the top lenses. I ordered the second from the top lens in the regular pair, and third in the sunglasses. When they were finally ready, I went in and got them, but the sunglasses had scrapings on the lenses, so they were sent back.

When they came back they were good, and much thinner, as you see in the attached photo. The other pair, they are thick and not what I paid for. I was told that it was because they were bigger glasses.

That made no sense judging by the two pairs of sunglasses sitting side by side, one being much thicker…

Ordered two pair if glasses weeks ago. Received message glasses available for pickup. Went to store today, only sunglasses there and no one knew anything about regular pair.

Ultimately, I was told glasses were shipped to wrong location, and they didn't know where???

They said glasses needed to be re-ordered. This appears to be a case were they just forgot and didn't want to admit the mistake!

Subsequently, I cancelled the order.

This is a poor way to run a business.

My daughter glasses was in the store ready for pick up for almost a month, at Lenscrafters, Mall At Millenia 4200 Conroy Rd, Ste 269 Orlando, FL since 03/15/22 I was just told today 04/08/22. I was told that someone call me on 03/15 and on 03/30.

I didn’t received that call, no voicemail or no text was sent to me.

However, I received a text msg on 03/25/22 to pick up my own glasses and when I called and ask for my daughter glasses I was told that my daughter glasses will be delivered to the store on 03/02/22 and will be ready for pick up on 03/03/22, but the store will text me.

This was unacceptable in every level since my daughter is been in desperate needs of her glasses for school and to drive. I do need someone to reach out to me regarding to this matter. Thank you

On October 11,2021, I purchased from your store in Montgomery Mall, Bethesda, MD, a pair of progressive glasses at the cost of $817.65. I paid with VISA and have the receipt.

The glasses were never quite right. I had a lot of trouble reading. I later went to another optician and discovered that the lenses I had received did not match the prescription on which they were supposedly based. I have saved both the lenses and the prescription to prove it. I then wrote to the store (7101 DEmocracy Blv'd, Bethesda MD 20917, #2218) and asked them for at least a partial refund. Included my phone number so they might call and discuss it.

I never received so much as a reply. I finally decided to contact you. You have myh email. My cellphone is 240-498-2530. If I do not hear from you soon I will be…

Scratch Guard is peeling off so bad, I can barely see out of eyeglasses; they're less than two years old. I bought them at Scranton, PA location. Would you please contact me to cut new lenses.

Me and my family have been a customer for over 20 years. Ordered a new pair of glasses and paid for them in full. This was on 1/31/2022. They told me one week approximately to be ready. One month later still not in with all kinds of excuses.

Finally I was told they were “in review”??? I left many messages at the store with David and customer service Latisha. I left a message with area supervisor named Matt. No response from anyone. On 3/7/22 received an email thanking me for my inquiry and gave me a reference number 220307000029 and no response.

Mid Mach I called and was told by David that there was a frames/lens situation . I then reordered the exact same frames that I purchased from you 2 years ago and was told by David a week to 10 days to be ready.

After 1 week I started checking…

I need to make you aware of a series of events that happened with your store, spanning several months with multiple competency issues.

I originally came to the Stonestown San Fracisco CA store in mid-December to have an eye exam and a new pair of glasses made. While in that store, I had my previous pair of glasses from Lenscrafters tightened. The associate performing the adjustment shattered my lenses during the heating process and destroyed my current glasses. This left me without glasses for several weeks.

The new pair of glasses came in and were incorrectly made. I had a new eye exam performed. The new glasses were remade. They came back ALSO incorrectly made a few weeks later. When I brought the new glasses (remade for a second time) to a different Lenscrafters store in downtown San…

Friday 3/18/2022

While getting ready for work this morning I accidentally tore one of my contact lenses, and knew immediately I was in for a bad day as I was on my last pair of contacts. I can't legally drive without corrective lenses, and my job requires driving a semi truck all day. This took place around 4:30am, my shift started at 5am, and my deliveries had to be placed on hold until I could get a replacement contact lens.

I had seen the optometrist and purchased my contacts from Lenscrafters at The Fox River Mall in Grand Chute, WI in the past, and I remember the quality of service being top notch. I thought for sure if anyone in the area could/would be able to help me in as timely manner as possible this morning, it would've been Lenscrafters. I mean... top notch customer service,…

TLDR: Store lost my glasses and the Manager Rudina gaslit me for over half an hour.

Synopsis: I went into the Redmond 7330 location a few weeks ago to get new lenses added onto my frames after having confirmed with the optometrist and clerk that this could be done. Prior to dropping my frames off, I was told that I did not have an account despite having just made one a week ago during my appointment. A store associate (Damani) helped me search for my account but could not find it and ended up having to make a completely new account for me before taking measurement photos. The manager has since claimed she could no longer find these photos despite another associate telling her that they are all backed up and accessible from any store iPad.

Saturday afternoon I was gaslit for over half an…

When I originally purchased my glasses I emailed the complaint center concerning the treatment from the person that helped me get my glasses not the original sales person but the person I went to pick up the glasses from he said to me you see with your brain not your eyes the glasses that he gave me I could not read the diplomas on the wall. I purchased two pairs of glasses one Versace frame and a frame I brought in more of my own that I had Filled which I was refunded for the frame that I bought in.

I believe that I had these glasses for a year in February. When I purchased these glasses I asked for scratch resistant lenses glare protection and the blue light protection. I believe I was charged for scratch resistant but I do not believe that I received scratch resistant lenses because…

The assistant manager was very rude on the phone. We just called that its been 2 weeks and we have not heard from you guys about my daughter's glasses and the man was very rude and started yelling at me.

He said you can refund your glasses and was very abusive and hung up the phone on me. We have been old customers of Lenscrafters and this time this person's behaviour is not accepted. I want you to look up on this matter ASAP otherwise I will write all my bad experience with this man on the social media.

Last 2 new glasses usually needed to be adjusted by me when I was trying to read or use computer. Thought might be something wrong with eyes so asked eye doctor to look at glasses when I went for annual eye check-up.

Was told the middle band on my trifocals was not wide enough for my eyes and I was seeing through middle band andlower or upper band depending on use. went to store I think Feb 7 as thought not as busy as on a weekend. to have adjusted.

Glasses off as they fogged up when I went into warm interior air. Greeted by woman, sat down, fishing out glasses from purse as I explained my problem/ complaint. Next I heard do not throw your glasses at me and the tone was extremely unpleasant.

For a moment I thought she was talking to someone else, looked up and her facial expression was…

I received very poor customer service after returning lenses to the Bayshore store for a refund. I was not refunded the money to the Care Credit card used to make the initial purchase. I was told in approximately 1 month I'd receive a paper check. I'd like a refund back to my Care Credit card. Why is that so difficult?

Cherith Love 414-998-5848

I bought a eyeglass from LensCrafters PGplaza mall and I use the glass only 2 months and can’t use it anymore because the lanes holder loss .I went to the place were I bought and ask them to help me .there respond was I don’t have insurance on the glass and they can’t help me.unfortunately the person I talked to has no any kind of technical knowledge.spending more than 490 dollars and can’t use it not more than 2 month.

Worst service , wrong lance prescription . They don’t even try to help . Stores inPalisade Mall West Nyack And Galeria in White Plains both in NY I’m imbarest being Lence crafter costumer for 25 Y.

Was tormented by LensCrafters overv& over again! Six visits for changes, different prisms & a good amount of insurance money they were paid gave me nothing but wrong prescription & prism 2nd they put on is not seen on my glasses by other Opthomologist.

I’ m going to return & demand insurance money is given back & amount I paid returned to me. I'm on disability and did not need this tremendous stress with my health issues.

I want to store number 274 in the King of Prussia Pennsylvania and I was told orn December 1st 2021 that it would take 2 weeks for my glasses to be returned because no one was there to cut the glass and put it in the friends it's now been 3 weeks I've been on the phone for almost 45 minutes talk to Raymond Coronavirus an admin no one seems to know where my glasses are it took about 20 minutes for them to find my information but

they have the wrong phone number I'm being told that they need the phone number to identify who I am they have the wrong address and I filled out a questionnaire days before I came sent to me from LensCrafter online to fill out so it would be less than weight can someone please look into this matter for me I am on site patient and have been for some years dr.…

The last experience I had in Anderson,SC, the optometrists could not fit me with lenses that I could see with, and after 4 attempts I got my money back and went somewhere else! When Doctor Jesse was there, She fit me with the best prescription I ever had in my life, evidently Lenscrafters could not afford to pay her for quality work???I previously used Lenscrafters in Oregon with no problems!

This is to bring to your notice how I was recently deceived during eye testing at your Woodbridge, NJ store.

It started with my setting up an appointment online for eye checkup on October 27th. A day or two earlier, I received a call from Lenscrafters. The caller explained to me that I would have to pay $39 copay for my eye test. So far so good.

My ordeal started on 27th after I reached the Lenscrafters store. I was given a sheaf of forms to complete and your staff had highlighted parts of those forms apparently to help me with the process. Two things were particularly striking. • A white form which included a test for which $164 must be paid. I declined on my own. • An orange form which had another test listed but no $ amount was mentioned. This was also highlighted by marker by your…

The worst glasses I have bought in over 50 years. Customer service is terrible I can't get one person live on the phone

Re Sales Order 1026467130232 from LensCrafters 0232, 113 West Town Mall, Madison WI 53719 I placed the order on 09/03/2021 for frames with tri-focal lenses with delivery expected in seven to ten days. After 20 days I called to check on them and was told there was a delay in the lab.

A week later I called and got the same response. On October 4th I called and was told by Timothy Blair the store manager that he would check on the order and call me back. He did not. On October 6th I called again - this time I got the assistant manager, JoAnn, who told me that there had been a corporate order made in "early September" to place a hold on lens production.

I asked why I had not been informed of the situation and did not receive an answer. I was assured that the store would call the lab and…

I was always a customer of Nashua Eye Associates and over the years have had three pairs of glasses which I can still use as they are crystal clear. For all three pairs I paid less than the almost $500 I just spent with your company back in the spring after trying you out.

I am extremely disappointed to have paid for anti glare, the coating for blue lights and for them to be scratch resistant as they have a horrible glare and many tiny scratches . I get constant eye strain and headaches from then.

I stopped in and was told they dont know how to help me. This is a huge expense for such poor quality. I do not know what you used for the lenses but they are like worse then cheap reading glasses from the drug store. Please advise. Thank you. Dawn

They did the lenses 2 times and I can see better without glasses than with the prescription glasses, the manager refused to produce documentación that credit the proper calibration of the equipment used to measure mi vision

I am due a refund or credit my lencrafter card. Which wasn't done. 00 off and code is still good. Fail take off. I was going use my AARP card but she say store sale is the same. Receive 40% off.

AARP is 50% off frames & 15%off frames. So I been over charge & I am A faithful Lencrafters customer. 56 sale order 1012145990745 Stella L. Johnson

I have purchased 2 glasses 1 year back. Now I have some problem in both the glass. The person in Bajrakabati Road, cuttack, odisha , indiawas not listening to my complain. Very poor customer service.

I called and made an appointment for I exam after I made that I exam appointment I called back and talk to someone in the store explain to him that I need my glasses the same day they told me that I will have my glasses I said in the store for three hours I was overcharged for I exam and then I was told I would have to wait 7 to 10 days for glasses

So on 7/20/2021 I had a new prescription from my eye doctor plus an advertisement from your company for free sunglasses, (full lens and frame) with purchase of full pair of new glasses.

So I go to store # 325 with the coupon, and pick out a new frame and lens for the new prescription.;see Receipt #1056687 and paid for them (or so I thought). I go back on 8/11/2021 for pickup, Receipt # 1057366 thinking I would have two pairs to pick up.

Unfortunately there was only a single pair ready the regular lens. I asked what happened to the free prescription sunglasses and they apologized. I went back a week later and this time the sunglasses were ready, but they would not give me my original new lens and frame unless I paid extra.

After a bit of arguing, I said “Forget it”. And left.

So it…

Called for appointment took insurance name and said Wednesday at 11, came in and couldn’t pull up my name on insurance Lincoln, called husband to verify, he was away from office and asked if they could go ahead and do exam and that would give him time to return to his desk to check information and if at that time eye insurance wasn’t there I would pay, older gentleman was rude and

very unprofessional in his tone and demeanor towards me, last yr had same issue my daughter wasn’t showing on insurance because information was being entered wrong, according to Lincoln nothing has changed and I am on my husbands insurance. Took my husband 15 minutes to check insurance, and for the eye exam it more than likely would have been longer than 15 min.

The gentleman said that he couldn’t give an exam…

poor customer service in evansville in

POOR CUSTOMER relations and no follow up on statements made on compensation for mistakes made .

I returned glasses for a refund and was told that it would take 7-10 business days. It has been four weeks and no refund has been issued. I have called several times and being told a different story on the matter.

I was told on the last call that someone is taking care of my refund and it will take 7-10 business days. I am frustrated because this is what I was told in the beginning and it has lingered on for almost a month.

I will never recommend Lens Crafters to anyone. I feel as though they brushed me off when it was known that no one was handling my refund. I asked that my refund be completed ASAP because I have been patient. This is simply ridiculous.

If this is how they value customers then I suggest they get more training because my rating is a strong, solid F.

the glass quality you sell

Took my son to an eye appointment. Employees had their children there running around the office which is fine but then waited an hour without seeing doctor. 00 no show fee. Completely unprofessional.

My son had broke his glasses last month they could not fix them. And had to order a pair of new ones. He had to get a old pair of glasses to see out of them. Probably 10 years old.

Ion 4 days it will be a month getting his glasses and still not in

05/27/21 Request for refund credit for glasses was denied. I do not understand why refund is being rejected since I have had glasses (3rd pair) for less than 30 days. HISTORY - SUMMARY 01/08/21 Went to LensCrafters to order eyeglasses that needed a slab-off. 99.

Teresa was person who helped me. Very knowledgeable. Very nice/helpful person. 02/24/21 Picked up new glasses. (1st pair ordered). There was NO slab off on the glasses. Teresa apologized and re-ordered glasses 03/xx (end of month), Picked up 2nd pair of glasses. Saw Teresa again.

Couldn’t read with these glasses. Teresa checked them and said slab-off lens was not done correctly. She ordered another pair. 05/05/21 Picked up new glasses. (3rd pair). Still had a problem reading with them. She asked…

I have tried to go into the store to order glasses. They were able to find the frames that I wanted online, so they ordered them for me. I waited two weeks only to find out the couldn’t get them to the store, and that I could order them online my self.

Once again I was disappointed. So, I found them on the website just to be disappointed again, because they were single vision only. So, today 4-18-21 I went back on the website to order some different sunglasses. Only to be disappointed again, Every sunglass frame I wanted was single vision only.

I really don’t understand why. I’ve never encountered so many problems trying to order eyeglasses and sunglasses. I won’t be coming back to Lenscrafters again. Thank you

I had an appointment today at 12pm. I called Lens Crafter to let them know that I was going to be 10minutes late. The gentleman that I spoke to said that I have a 15 minute grace period and as long as I make it there within the grace period that they will still see me.

I got there st 12:15pm. I called Lens Crafter at 12:16pm to find out where they were located in the mall. The lady on the phone told me I was late and I need to reschedule. I told her that I'm in the mall I just can't find Lens Crafter.

I finally found Lens Crafter and walked in to talk to the store manager and he basically told me there isn't a grace period and I couldn't be seen or wait to be seen and I need to be there ontime. I don't like the fact that I got told the wrong information and I was suppose to believe that…

I purchased Ralph Lauren glasses October 2019 and before December 2019 the glasses had spots and the protector was coming off. When I returned they gave me a very hard time but finally repaired them. A few months later it happen again.

Spoke with 2 dirrent reps over the phone and advised me it was my fault without asking for me to come in. I told him I had glasses for years and this never happen. They didn’t care at all.

On May 30th I went to lenscrafters optique in Glendale (Indianapolis IN) where a pleasant enough young man tried to help me find a screw to fit in my Ray Ban frames. He put in a screw that was both too wide in diameter and too short in length which is not correct, leaving my frames damaged and permanently unstable/wobbly to where they do not sit properly on my face.

He did not pull up my profile in the store, inform me of the fact that my glasses require special screws due to the way they are made (which I was told on my return trip to fix the problem yesterday) nor did he offer to have me pay the fee to have my frames replaced with the correct screws as my glasses were insured through July 9th. I am very unhappy to have been taken advantage of and lied to by someone more knowledgeable…

My appointment was June 29th and I received my glasses on July 10 ty with them being ready for pickup on the eve of the 8th. My lenses were progressive and I was measured incorrectly so I could not see out of them.

They were immediately returned the the next day and today is the 22nd and still no glasses. My prescription changed and I really need my new script. We this delay I will never buy my glasses from here again.

The LensCrafters in East Naples is very bad location stay away!! They say they are going to get your glasses and it doesn’t happen. Beware and find another place.

When I scheduled my appointment , I advised that I was on Medicaid Insurance. They asked who my insurer was and I told them: Paramount Advantage Ohio. They said that my visit was covered. Upon arriving today (6/12/20), I was advised that I needed to wait.

I waited for 45 minutes and was finally taken back for an eye exam. I was told I did need glasses and a prescription was prepared. I asked which glasses would be covered by Medicaid and I was tI would have to pay for the glasses and frames.

I told her if I had the money, I would not be on medicaid. She handed me the prescription and turned and walked away. I asked why no one told me that ONLY the exam was covered? I should have been told this on the phone at the time the appointment was scheduled. I WAS NOT.

I wasted $38 on a taxi to…