Lenscrafters

I went to the Lens Crafters in East Cobb- Marietta Georgia and the experience has been terrible. The associates were terribly rude and clueless. On our second visit in - the staff was very rude and one associate was eating dinner at the desk while we were waiting.

We ordered glasses and asked that they be shipped to another Lens Crafters out of state and we would pick them up there (kid in college). 00 glasses- then they told us it was a system error and that they were in route to the other store.

When we called the following day they were to be delivered- the East Cobb store said they did not have the address to the other store and would we please call back with the manager name and address??? This has been a total nightmare- I will never do business with Lens Crafters again and we will…

Over charged had the worst experience sent several emails no response corporate i called they said they were gonna have someone from stire call me no one called me this is worse ever 717-963-9497

Yesterday 1/7/19 my husband an I arrived at Lenscrafters around 4pm. We were not greeted and had to find an associate for help. We were told to wait and that was fine. Lisa, an associate approached us and began to help us.

She was extremely rude, when my husband told her that we wanted basic lenses she said, "you can't put plastic lenses in Ray Ban's" in a very sarcastic and demeaning way. " Still in a very demeaning tone. " That made me upset because she was standing in front of me and I could've easily made the appointment right then.

So we walked out, we left. The service was appalling, we have been customers at this location for a few years and we will not be returning!

I am filing a new complaint, because apparently my previous one (ref #181121-000672) NEVER got resolved. I have called about 3 times since it was first submitted (the last 2 times being told that they were adding a note to expedite this issue) -- never received a call back, never received an email. The last time I called was before Thanksgiving.

Nick at Lenscrafters Macy's in Tukwila, WA, went ahead and gave me my refund of 65.00 which was randomly charged to my account. That was two weeks ago and I have not seen the refund show up in my account yet. So I called him back AGAIN today asking why it has not shown up yet. Maybe it's still processing, but frankly I am tired of reaching out to you people with ZERO RESULTS, especially since I have already filed an original complaint and have not…

I bought and paid cash for glasses at you Mesa, AZ store in Superstition Mall $179 paid in cash. Then I learned my insurance paid 100% up to $200.. 00 because I dont get the sale price if I use insurance.

So I take issue with that procedure AND the clerk accused me of being beligerant adding insult to injury. I HAVE NEVER HEAD OF A RETAILOR CHARGING MORE CAUSE YOU USE INSURANCE. So I feel I am being ripped off of about $120 whilst being insulted for my bad vocal cord.

I would like someone to call me asap about my horrible experience at this location. I had to book my appointment 4 times just to arrive and be told sorry we made your appointment incorrectly we will have to reschedule you again.

When I asked to speak to a manager I received nothing but bad customer service as if I made the scheduling error.. After 7 minutes of hearing them speak badly of me when my daughter is in the waiting area the manager Tracy finally says "ok we will fit her in but its $45 and

your insurance doesn't cover it" Never said price was a concern of mine so why mention it with and attitude like I'm brothering you. I HAD been a customer of Lens crafters for over 10yrs as of today I no longer need the stress!

I will spend my money with a company who appreciated customer…

Was sold a pair of Damaged Eye Glasses I told her that at the time that I didn't want that pair she told me that the glasses would be new. 00 for damage eye ware. She lied to me and I drove over a 100 miles for some damage eye glasses I asked for my money back. Receipt# 1046686 Date 10/10/2018.

Was not right what she did. Need for someone to call me 903-491-6620. Glenda Etters

Well my complaint is that I was told that they are not responsible for A-frame being defected I don't think that's fair I bought it from lenscraft they should take some sort of responsibility for it being affected it would have been nice if he said we'll change the frame which they could do but he refused to do it instead he tells me that I need to call Ray Ban to tell them about it so they can replace it I don't think that's fair is that what happens when you buy a frame from lenscraft that whatever happens is not LensCrafters fault the frame which goes over my ear and

when I close it it was rubbing up against me glasses which created a mark they shouldn't even be touching the glasses And now I'm being told that I should speak to his supervisor and of course I feel I'm getting the run…

I was at your Square One location at around 3:30PM September 1st 2018 and was looking to purchase a pair of glasses, I also got an employee to do an adjustment on my current frames. Upon arriving home I notice he burnt the edges of both my lenses. I want to know what I can do about this?

At the end of May 2018 I had an exam and purchased a pair of Ray Ban trifocals. When the girl put them in a box she gave me a pair that had been tired on several times. I questioned this but was reassured they would adjust them.

I have been receiving glassed there for over 20 years. Before I was always given a pair out of the drawer. My glasses are to stretched out and I am pushing them up on my face 5 times a minute at least.

I returned 4 times the first week. They would adjust them and with in an hour they were right back stretched out. They told me it was because I wear makeup. For 2 months I was in there every week sometimes twice.

They blamed me for wearing makeup and told me I needed a special makeup with powder. My old glasses fit fine and they are ray bans. No one would do…

Bought 3 pairs of glasses at this lens crafter, 2 pairs for me and one pair for husband, glasses were too take about 10 days, didn't get one till 14 days any my husband longer then that. Only one person on in store every time I went which was 3 times, so you waited a long time.

Had my new glasses and only wore them 3 times and the lens popped out. 00 for these glasses and the quality stinks. Now I have to go back again and wait again. I truly don't think I'm going to keep either pair of my glasses to much of a waste of my time if it happen once it will happen again with the lens.

Poor service and quality of product. Very displeased with both pairs of glasses

Called LensCrafters independent Mall Wilmington North Carolina Monday 7/23/ 2018 asked if they had a specific frame, my son broke his glasses we wanted to keep the lenses change the frame. Spoke to someone named Chris he said they had the frame he asked for my VSP information ran it through as a sale he said quoted me $58 put them on hold so we can come get them on Thursday 7/26/ 2018. 00.

06 and I will shop elsewhere from now on unless this can be rectified I think you for your time . Sharon Gnapinski 910-409-8095 I would appreciate your help in this matter, thank you

Called LensCrafters independent Mall Wilmington North Carolina Monday 7/23/ 2018 asked if they had a specific frame, my son broke his glasses we wanted to keep the lenses change the frame. Spoke to someone named Chris he said they had the frame he asked for my VSP information ran it through as a sale he said quoted me $58 put them on hold so we can come get them on Thursday 7/26/ 2018. 00.

06 and I will shop elsewhere from now on unless this can be rectified I think you for your time . Sharon Gnapinski 910-409-8095 I would appreciate your help in this matter, thank you

My wife and l have been Lenscrafter's customers for years. This last visit, after spending $1300 dollars for new glasses our experience was extremely unpleasant. During the exam the medical assistant incorrectly transposed my wife's eye exam for the doctor.

Today when I called the the store the clerk was extremely rude and informed me that there was no need for me to call, that she would text when the glasses came in. This complaint is to inform you that we will no longer be using LensCrafters in the future and will not ever recommend this company to any of our friends or family.

The Lenscrafters we used was inside the Tucson Mall in , Tucson Arizona

On Sunday, 7-15-18, I called the Capitola Lenscrafters to schedule an eye exam. Regina answered and was already irritated. After placing me on a brief hold, I told her I would like to schedule an exam for next weekend. She didn't seem to understand and was quite rude about when 'next weekend' was and proceeded to tell me that next weekend is July 28th and 29th in a rude tone, and asked me for a third time when I want to schedule the exam. I told her next weekend is the 21st and 22nd and today is only the 15th...I called her on her poor attitude and asked to speak to her manager. She claimed to be the manager so I asked to speak to her supervisor and she claimed Autumn is her supervisor. Autumn and I played phone tag on Sunday and I have yet to get a response to my last message.

I'd like…

I purchased a box of lenses and noticed my vision for distance wasn't the greatest. I returned to River Oaks Lens Crafter and followed up with eye doctor, after a few test I tried lenses for distance. Five days later, since I couldn't return original purchase lenses, I bought the lenses for distance.

On numerous occasions, I asked the sales representative to make sure I'm purchasing the correct lenses which I was told yes. My second purchased lenses were picked up on 7/10/18. I'm wearing the newly purchased lenses today, and I noticed they are the same I originally ordered.

Also, it appears the prescription are the same as previous purchase. These lenses are good for up close but not good for distance. I'll be returning back to River Oaks LensCrafter today.

However, at this time, I'm…

I asked the techntion not to use cameras due to sensitive eyes. She did it any. She used OPD - scan111 which injured my eyes and caused severe symptyms in my eyes and anxiety. I was unable to focus and have nerves affected,severe eye strain, and a lot of reflections and light sensitivity.

Dr Steven Labroff was unprofessional, uncaring, abrupt. And lied to me. This experience is unacceptable.

Thurs June 14, 2018, Oakville Place Lenscrafters. I was about to buy new lens for my existing frames at a cost of $250. The store optician broke my frames while taking out lens. they do not have the same frame in colour choice i want.

The frame is Persol OP3121V, it comes in Tortoise only ($330) i do not want Tortoise, so I found a less expensive frame ($203) ray ban. They are not what i want but i was willing to settle. 91.

However since these are a cheaper frame by 130$ than what my existing frame would cost today, the charge at most should be cost of lens ($250) minus the difference in cost of frames im receiving ($130) = $250-130 = 120$ tbh, after breaking my frames and making me run around Mississauga and Oakville looking for another acceptable pair and having no glasses to wear for…

On April 9,2018 I had an eye exam and purchased glasses. I told them I wanted to order a new pair of glasses from the supplier I didn’t want the glasses on the shelf. I left the store and about an hour later received a text message saying my glasses were ready I went back to the store and told them I just said not even an hour ago I wanted to order new frames and didn’t want them off the self.

After about 2-3 weeks I finally received my new glasses, but The prescription was wrong and I couldn’t see out of them the tech told me maybe just wear them a couple of weeks to get use to them; now I’ve been wearing glasses for 40 years and never purchased a pair that I had to get use to....

So after wearing the glasses for 2 weeks I had never wore them a night I usually had my contacts on, but this…

I called and requested a price on a contact lens exam. I was told it would not be more than $95 dollars After the doctors done I check out and it's $145 . This is unacceptable I could of went to Wal-Mart and pay only $114 for the same service and I specifically remember telling the lady wow that's much cheaper than Wal-Mart and told her their price. I even wrote the prices down and my friend was with me when I made the call. I'm on a limited income of disability, I would appreciate a refund of the difference I was originally quoted and before you ask yes I inquired about any other charges and she said it would not be more than $95 If you are unable to correct this matter then I will be filing a complaint with the BBB.

Thank you for your time, Audrey Perez Arce

I ORDERED GLASSES 03/28/2018 AND CAN NOT GET THEM. I HAVE CALLED AND BEEN GIVEN SEVERAL DIFFERENT ARRIVAL DATES. I CALLED SUNDAY 04/15/2018 AND SPOKE TO SEGAN ANDERSON. HE IS THE RUDEST PERSON I HAVE SPOKEN TO IN A LONG TIME.

I AM UPSET BECAUSE I CAN NOT GET MY GLASSES AND TOLD HIM I PROBABLY WOULD NOT USE LENSCRAFTERS AGAIN. I TOLD HIM ALL OF MY FRIENDS AND COWORKERS ARE ASKING WHY I HAVEN'T GOTTEN MY NEW GLASSES AND I HAVE TOLD THEM THAT I CAN'T GET A STRAIGHT ANSWER FROM LENSCRAFTERS.

" I DID NOT SAY ANYTHING UGLE TO HIM BUT HE TOLD ME HE"WOULD NOT STOOP TO MY LEVEL". HE NEEDS TO BE REPLACED. I SPENT A LOTOF MONEY FOR GLASSES THAT I HAVE NOT RECEIVED AND HAD TO PUT UP WITH BEING TALKED TO IN THAT MANNER.

TOTALLY UNACCEPTABLE AND I EXPECT MUCH BETTER FROM LENSCRAFTERS.

I have a few complaints one is I paid cash for my son's prescription and for two pairs of glasses one sunglasses and one regular glasses the LensCrafters in Madison Wisconsin was very nice and assertive. I recently moved to Springfield Illinois went to the LensCrafters on Veterans Parkway in White Oaks Mall Plaza to get contacts and another pair of glasses because unfortunately my son lost his glasses.

After ordering his glasses and going to get them on Monday they told me Wednesday they had to send them back I never received a call from Mom when I went in there on Monday they acted as if they did not care that I also asked him why we couldn't get prescription contacts for my son at least in the meantime so he can see and be functional at school but unfortunately they said that we didn't…

I went in to pay for a pair of glasses and the service was horrible the manager was rude she insinuated I was a lair I ask when will her manger will be in she said that her manger will be in that next day when I went in the next day she then told me that her manager change her schedule and that she won’t be then when I was explaining to her that the way I was treated the day before is not good customer service she just ignored what I was saying and

laughed it off I Been going to this same location for at least 4 yrs and never been treated like this

Good morning. I wish you speak with someone direct. Thank you so much. 1260416-6300 This is regarding my glasses and how long it is taking to get them. They have been measured wrong and have been redone and I'm still not seeing well out of right eye.

Look forward to talking with someone. Thank you.

I ordered a pair of progressive glasses on January 10, 2018 and it's now February 2, 2018 and still no glasses. I contacted Lens Crafters at Colorado Mills Mall multiple times during this period and have gotten nothing but excuses on why they haven't received the glasses back from the lab.

So, I don't have my glasses, which I desperately require for reading and are paid for in full. I paid a lot of money for awful service with no clear answers or solutions to an on going problem with is company.

I have ordered glasses there two other times previously with the same exact results, untimely delays. I will be sure to file a complaint with the better business bureau and inform everyone I know of the awful service provided by your organization and no compensation for my inconvenience.

I visited your Lens crafters location in Bowie Maryland on 1/21/2018 to get the lenses replaced in my glasses. The Representative took them back to the technician to see if it was possible. She returned to say it was NOT possible because the frames were "Dry Rot" and he could not be responsible if they were to break.

I explained to her, how could that be possible when I just got these glasses in March of 2017. I asked to speak with the technician and she said he was busy cutting lenses. I walked to the back to speak with him and he came out and suggested that I purchase new frames.

I said I didn't come for new frames and he told me the same line that the Representative did and that Lens crafters could not be responsible if the frames broke. I left the store feeling very disappointed and…

I have been a customer of many years. I bought two pairs of glasses in march.one pair had a scuff on the lens, I was told I have to buy new lenses , I think I should get some consideration on this problem.

I am very unhappy with my Oakley glasses with scratch resistant progressive lens purchased on 7/10/2016 at the LensCrafters Store at the Coastal Grande Mall in Myrtle Beach, SC. These glasses were expensive and with having the backing of two known companies. Oakley & LensCrafters that I could trust with my eye sight, I had felt good about my purchase and that I purchased a good pair of quality made glasses. I guess I was wrong, because at the time of purchase I did not get the LensCrafters care plan because I had asked if the progressive were scratch resistant.

I was told yes they are and that made my decision on the care plan, less than 90 - days in to wearing and caring for my new glasses very carefully, the scratch resistant lens developed light scratches that were affecting my eye…

My Husband & I went to Kingsway Mall Location on Monday July 11, 2016. Hal has been a customer for several years and w'e were greeted and we proceeded to pick out frames. It was very busy that evening. Everyone was polite, and within about 1/2 an hour to 45 mins. A technician sat won with us, and did the normal & usual procedures and picked out the frames, etc. This was time consuming. At the very end, after about 45 minutes the Technician called the Manager over and they had a brief conversation and she was looking something up on her iPad and then said the following.

We aren't able to order glasses for you from the lab. This was after giving us measurements, photos, fittings, and pricing. We thought we were "finishing up" and then she said. Yeah, we can't oder your glasses for you due…

Came in today to Lenscrafters on 6/17 /2016. Asked for help and the woman, well she must had something on her mind she was very upset about. What? I don't know but was very rude if I couldn't wait. Oh well I never come to another one of your stores again an this will be going on Facebook to tell everyone how bad the service was at the local store.

On 12/10/2015 I purchased a pair of glasses for my wife at Lenscrafters. 00 Medicare pd. 65. 52. 37. 15. I have not been able to get any help from the Vision Center located at 1041 US Hyw 27N Avon Park, Fl. 33825. 37.

I purchased Progressive eye glasses approximately 2 and a half years ago at the Kanata Ontario location. The problem is the protective coating has bubbled and caused an uneven film on the lens. I went back to complain about it and they said there is nothing they can do and its possible I may have got hair spray on them.

Because of this I will never purchase eye wear there again.

North Vancouver, BC - Marine Drive location. This complaint has to do with an employee’s incompetence. As a result my 1 lens of merely 8 mo. old is destroyed. I simply went to adjust my frames which were hurting my ear. An employee named Brenda put way too much heat on the lens itself. As a result it is destroyed. I cannot see through it, cannot drive, having trouble accomplishing my work, cannot even barely see computer to send this. I have just now phoned 4 very reputable optical stores. Each explained that there is a note for ALL staff stating: DO NOT PUT LENSES TOO CLOSE TO THE HEAT. This employee is massively covering up by saying that she warned me. She warned me for what? Never stated about the anti-glare being destroyed. It is now a total blur.

I need to request that you replace…

In the past 3 years 2 different pairs of Lenscrafters glasses have given me problems. The issue is the coating on the left lens only keeps coming off. I use wipes for lens. I went to the store in white marsh mall, white marsh maryland last night. To have these replaced first they tell me with even having the insurance i have to pay a 25.00 copay. Why? Also when i got my glasses they had been done in 1 hour. Now they are telling me it will take up to 10 days to get my new lenses. Is this a change in Lenscrafters corporate policy? I do not understand that when they made them in one hour.

I have a serious problem with my left eye i need them fixed before my retina specialist appt. next friday the 11th. They do an eye test with your glasses on i can not see properly out of this left lens with…

I went into the St Clairsville Lens crafters. Upon getting a worker to assist me I told her I had been in there several times getting Glasses. The attendant informed me I would have to take another exam before I could get Glasses. I informed her that it has been about a year since my last exam and I had Lasix surgery before my last exam and would not need an exam as my vision wouldn't change and all I want is glasses to make things just a little more clearer so she checked my chart and found I was eligible for glasses.

Then I asked about the 40% off and she said since I was using an insurance card I would not get the discount or be able to get a better pair of glasses with the 40% reduction in price. I have used Lens crafters for years but no more will I deal with Lens crafters. The Lady…

Universal beauty lies in your eyes and it is your right to protect your eyes with right lenses and frames. I found Lenscraft is the right choice when my friend suggested me to go for an eye checkup when i had an infection.

Lenscraft has prescription glasses to designer eyeglass frames, complete eye checkup with better quality lenses and affordable prices. Lenscraft is one stop store for my eye check up diagnosis and to get the correct glasses. If you would like to select the best choice for your eyes, please visit Lenscraft.