Lexus

This is the worst experience we ever dealt with. We purchased the Lexus certified preowned ES 300 H 2022 with 1000 miles on it in 2022. Remember, it’s certified preowned you pay for certification. The car has now been broken down for nine months in and out of the shop, nobody can fix it.

Nobody knows what it is. We have nothing but aggravation now after getting Lexus cooperate involved. And the car being in the shop for the last three weeks, we are told that the warranty company doesn’t want to fix it even though it’s covered under the warranty because they don’t know if that’s the problem so

now the car just sitting there and nobody knows what to do The car broke down with us three weeks ago in a very bad area we could’ve been killed. We could’ve been raped. We could’ve been mugged. We…

I purchase a PreOwned 2016 Lexus GS 350 on March 7, 2023 at Nalley Lexus Roswell and was told by my Sales Representative that the Water Pump had been replaced when the vehicle went through their Service Dept prior to me taking delivery. On Friday 9/29/2023 I visited the dealerships service dept to have a loud noise diagnosed.

I was told by the Service Advisor that the vehicle needed a Water Pump. I immediately found the sales person at the dealer to question why I was told the water pump had been replace when in fact it hadn't.

He said he needed to speak with the General Manager (Daniela Brand) and said he'd come and find me in the Service Dept. Minutes later I received a phone call (Not a Face to Face Conversation) from the General Manager (Daniela Brand) while STILL in the Service…

Deposit $1000.00 for NX350H Premium on 12/03/2022. The car arrived at the Lexus of Orange Park dealership on approx 7/9/2023. At that time I was traveling in Thailand and making plans to change my itinerary pickup on the vehicle around 8/2/2023. I told the salesperson would be paying cash and that no loan or credit checks were required. The 8/2/23 date was unacceptable to management. Per the Lexus management, they haven't gotten allocation for my type of vehicle often and I need to pick up the vehicle ASAP, or it will be sold to another customer.

I am complaint to let you know, this is how one of your dealerships is treating their customer. Also noted it took three weeks for the dealership to return my deposit about the same timeline were asking to change my itinerary and pick up the…

My Lexus is not Drive able, learned this after brought in for a complaint I’ve had twice prior and was told nothing wrong with car Buying new Lexus, had to turn in one loaner and they didn’t have another for me, while waiting for new car to be shipped. Didn’t tell me I wouldn’t get another loaner so I don’t have a car.

I have to rent a car, rearrange my work schedule, etc The way this was handled by the manager and my sales person is crappy customer service. I’m buying a $67,000 new Lexis from you and this is how I was treated. Horrible.

I brought my vehicle in July 10 for a leak in the trunk. The technicians were not able to detect the issue and recommended the body shop. The vehicle was released but I called the service department back on July 14 because water had leaked inside the vehicle over the back windshield and speakers since it was released from AK.

I brought the vehicle back in on the 7th of August because I just wanted it double checked for the new inside leak. Service again could not to detect the issue and the vehicle was brought to the body shop.

I had asked if the vehicle can be dropped to Nestor since I have spoken to him about the vehicle already. I had clearly asked both shops if the vehicle can be in a covered area because of the leak.

The vehicle had been sitting at the body shop area for days without…

Missing Secondary Key

Dear Lexus Customer Service,

I wish to express my deep disappointment with the operations and customer service provided by Lexus in Finland, particularly at the Kaivokselan branch. The manner in which customers are treated lacks the expected respect, and proactive communication is notably absent unless initiated by the customer through phone calls, physical visits, or email correspondences. I purchased a Lexus NX450h+ in December 2021, with an initially promised delivery period of 6 months. However, the actual delivery timeline differed significantly, as the vehicle was only received in March 2023. Throughout this prolonged period, the sales representative failed to establish proactive contact with me. Responses provided to my inquiries regarding delivery timelines…

I sent two messages to Lexus Australia , about a New Vehicle I had Ordered and paid a deposit for in October 20/10/22 , the delivery date was 6 months then put back another 3 months to July ,I got a Message from the Lexus Dealership to say the Car was being delivered on the 27/07/2023 it never happened , the Dealership unable to locate the car at this stage , Lexus Australia never phoned or give any indication that they were even investigating what had happened to the Vehicle , big disappointment from a respected Car Name

I wanted to write this memorandum as a formal record of a poor experience my family and I had while purchasing a vehicle at the Lexus of Greenville dealership located at 2836 Laurens Road Greenville, SC 29607; and the extremely unprofessional and disrespectful way that the management and sales staff treated us while we were there. Details of the experience are described below:

Earlier this year my wife had found out that she was pregnant; and since our family was growing, we decided that we would upgrade our current SUV to a Minivan to provide us more convenience when managing multiple children, etc. On May 29, 2023 I found a 2016 Toyota Sienna Limited Premium Minivan online at AutoTrader.com, and submitted an inquiry on its availability. When I received a text back from Madison Parker at…

Two weeks ago when I was buying a new 2023 RX 350 I was not told by anyone until after I wrote the check paying for the vehicle that I would receive one key fob. To me I have paid for something that I may or may not receive some day.

Almost a scam to me. I have already had problems having just one key and not happy. I would not have bought this vehicle if I was aware of the situation. Now to solve my problem I can give Lexus more money to buy a new key fob and have them program it.

I will only do the service requirements required with a Lexus dealer and do all the rest somewhere else that I can trust.

My 2013 RX 350, the BSM is not working. They charge $1500 to take rear bumper down to diagnose it, and maybe more if they need to replace parts.

Now they can not repair it, and they don’t have in house body shop. I was never told that they may not able to repair it. If I knew it I may decide not to. I don’t think I should have to pay the $1500. This doesn’t sit right with me.

I am very upset, where am I suppose to my Lexus to? If Lexus can’t stand behind their cars.

Ordered a new Lexus (complete with down payment) in Malaysia over one year ago. It was a 2022 model. It is now one year past the order date (delivery was to be March 2023) and still no sign of the vehicle (or even an updated delivery date).

The 2023 models are out and still waiting for the 2022 model . Very disappointing. The dealer mentioned that the order is sitting with Lexus Japan and they are not getting stock. When (or should I say if) the car does show up, it will already be one year old. Very disappointing service

We traded our 2021 LX570 for a 2023 GX460 because we didn’t need such a big vehicle. Now we know why the LX is so much more than the GX. The GX we purchased is awful, the car pulls hard right when going on a starchy road, the steering wheel has to have consent pressure on it to stay straight.

We took it to our local Lexus dealership, Moses Lexus, this is not where it was purchased but closer to us. They ran some test, change a few things and stated the steering wheel was offset to the left a bit but could not feel the pull we stated was there.

We took videos, pictures of the vehicle operating and showing exactly what we were talking about. We contacted Lexus Corporate with our concerns and issues as these are safety concerns also. It has now been over one week, our “case manager” Cam has…

). The vehicle was in transport therefore a deposit was placed on that vehicle . Our older daughter was purchasing in cash this vehicle for her younger sister , Megan Hearn. John Mason started out rather arrogant and condescending thru email to me, at which time he finally started communicating with the actual buyer/ owner, Megan Hearn.

Such poor customer service and communication, moving forward; John Mason and Megan scheduled Tuesday 07/18/23 to meet and complete the transaction, therefore Megan drove 240 miles round trip only to find when she arrived at the dealership in Wilmington that not only was John Mason not even there for the day but NO one at the dealership knew anything of her, the purchase, her vehicle, etc.

The dealership wasted so much time that the wire transfer could not…

I recently bought a 2024 NX 350, and there were no toolkits in the trunk. I called Lexus of Sacramento and I was told that headquarter does not include toolkits in the car. This is the first car I bought that comes without toolkits, and I am afraid to drive far out of town, fearing that I would get stuck when there is a flat tire.

I am pleased to introduce myself as an owner of Lexus IS 300 2008 model ( Chassis JTHBG262X82010462, Engine No. 3GR-0221032 and Model Code GSE22l-AETLKV) purchased from your dealer Abdullah Abdulghani & Bros Co. WLL, Qatar in April 2009. I have been regularly servicing the vehicle with the aforementioned dealer.

My car is carefully used by me (single driver) and the mileage clocked so far is 55,175 KM. During March 2023, the car developed a flickering in the display unit of AC and radio controls with intermittent on and off of the display.

I have immediately shown it to the quick service Centre of the aforementioned dealer and I have been advised to wait for some time as sometimes there could be a loose connection and it could set right on its own. I have also been advised that if the…

Keyes Lexus of Van Nuys is a joke!!!!! i took my car in for the same moonroof issue the second time. Not only did the consultant handling my case fail in communicating with me. They kept my car for 7.5 days only to tell me on pickup that they couldn't duplicate the same noise i duplicated in my original complaint, but also when i was there. But that's not even the reason i am so angry.

Lexus of Van Nuys decided that it's ok to not only keep my car without fixing it BUT TO DRIVE 622 MILES WITHIN THAT WEEK!!!! Who the hell does Lexus/it's employees think they are. I leave my car for their incompetent service department to fix an issue i don't even need to drive to duplicate since i can easily duplicate it with my 2 fingers BUT THEY DECIDE TO STEAL MY CAR AND USE IT FOR THEIR PLEASURE FOR…

At around 10:35 one of Lexus driver guys talking violently and disrespect to building security.And leaving time told me that I will show you with standing his finger. vehicle detail L 31054 Lexus white color Location DMC 10 Bbc studio

To Everyone before buy Luxes need to think . My Lexus RX 350 2016 Navigation & front monitor display 8ins start damage ( parts make from china ? ) after 2 years every year get more worse can’t see good at night when back up very dangerous , I came to Dealers they want $270.00 parts $250 labor I am not gonna to pay for this I want Lexus responsibility for this .

As a past loyal customer I have always respected you very high standards of doing business with the public. Today I can see your quality going down fast. I have lost respect for your sales team when they wasted my time in trying to do a bait and switch on me today.

I had made clear arrangements with one of your salesmen named Danny Liu at Lexus of Concord on 2001 Market St, Concord, CA . Danny set up our appointment for me to purchase the 2021 Honda Accord Hybrid with 13K miles for $31K today at 3:pm.

I arrived on time after driving in heavy traffic for 2 long hours. Once i arrived he told me to wait and I waited until another guy Muhammod told he would help because Danny was busy. Strange when we had an appointment and he just told me he would help me.

Finally the truth came out that they…

54 to change the bulb on the left turn signal. 54. Therefore, I was charged $110 to change a lightbulb!! I spoke to the service consultant, and the manager of service, who both refused to intervene! This is obviously absurd!

I have a Lexus Gx. The peeling paint and cracked dash is out of warranty but I decided to call Toyota/ Lexus customer service anyway not expecting anything. They strongly implied that they probably would give me a paint job and new dash.

Then they called a day later and back out. What!!! I mentioned how frustrated I am that they had backed out and how my Lexus Gx is not holding up like it should. They blamed it on me not taking it to a Lexus dealership as they only had one record since I have had her.

The dealership did a bad job on that repair left a hose lose and caused all the sensor lights to come on. My mechanic had to figure out what had gone wrong and I had to pay my mechanic of course.

I have put a lot of money into repairs. My mechanic is an ex- Lexus dealership mechanic who…

Ok so while the service at danvers lexus is great the guy that i deal with always pleasant and takes care of all my needs. I have had to take my car back there three times for the same issue.

My air conditioning didnt work took it there the motor was blown the replaced it while doing so my radiator got cracked it was relplaced. The ACC worked fine for a few now its not working again. Along with the fact that my radio isnt working because of some unknown issuse that apparently is common in this year IS250 of which i have a 2015.

The screen turns on then goes off again an some times the radio will work if its cold out and then once the car is off and turn it back on it wont come one again. Before you tell me to unplug the battery i tried that many times no such luck.

I have read countless…

There are a lot of nice features on the new Lexus 350. Only minor problem I have found during my first month of ownership is the feature that displays the speed limit on each street you are driving on. The information is shown on a small window on the dashboard.

It is shown in a white window and it is very easy to read.

However if you are going above the speed limit the screen shows in red and it is almost impossible to see the legal speed. I have to slam on the brakes to get back to legal speed. The color of the screen should be changed to yellow if driving above speed limit so the window could still be reviewed.

It would then be much more easy to slow to the approved speed limit.

I just purchased my lexus UX about 30 days again ibwent it o get the fender and windshield fix. I dropped my car off April 1st and dint get it back until April 15th. When I first went to go pick it up after having to call to see what's going on I was told the car was ready.

When I got there the car was so dirty, there was tape around the windshield and the inspection sticker had void going through it. They put the same inspection sticker back on instead of doing a new inspection. I could of gotten a Summons at anytime with my void going through my sticker also who gives a car back with take around the whole windshield???

If it's not completely ready then it's not ready. My sales person was Victor. He was so rude and act ed as If he didn't care and it was no big deal. When I finally…

I have not received my duplicate key for the Lexus RX 350 purchased in January 23. The sales person at riverside Lexus said that the key should be there within 10 days after purchasing. Repeated complaints even to the corporate office has not helped. Very disappointed.

What can I do next please My cell 909 223 5866

Wrong rim ordered. KED rim for my right front tire back in January, 2022. After a number of promises to correct it, the promises are hollow. This needs to be remedied, ASAP. Please advise. David H. Morgan 386-793-8981

2023 Open Road Lexus Port Moody) I received a service message to change the oil in my car. I immediately contacted your service center and scheduled an appointment for March 31,2023, two weeks in advance.

However, on March 7, 2023, I visited Mr. Lube, and they changed the engine oil without an appointment. Although they placed a reminder on the front glass for the next oil change, I also needed to change the transmission oil since the speedometer had already reached 90000.

I contacted the Lexus service center twice, and I specifically requested that they change the oil in the transmission during my scheduled appointment. To my disappointment, upon collecting my car, I noticed that a label on the front glass indicated that they had only changed the engine oil.

When I inquired about this…

Since I took delivery of my new Lexus NX350H I keep getting a window which says (PROFILE CANNOT BE LOADED) The dealer has tried everything but no success. Please help me to sort this problem or take the car back

I will never buy another Lexus again I know so many people that own Lexus complain about their water damage and how it blows the amplifier out there is no recall on it everybody's having trouble and Lexus don't want to do nothing about it they want you to go through your insurance company that is not fair it wasn't my insurance company's fault I will never buy A Lexus again until they fix this problem

I leased lexus nx350 from Stoler lexus. On 02/23/2023. They took my BMW X3 for lease return. I had two payments left. I had to pay last two payments and lease return fee. My car had only 15000 miles. I feel cheated.

Also I have not received second key. I bought Lexus RX350 also many years ago. I love your cars more than any other brands but this time I have unpleasant experience. I really feel CHEATED.

Dear Sir/Madam,

I am writing to express my deep dissatisfaction with the pricing practices of Beverly Hills dealership. I recently inquired about purchasing a 2023 Lexus LX600 from your dealership, and I was informed of a markup of $50,000 above the car's MSRP of $109,000. This kind of markup is not only unethical but also unreasonable.

I understand that dealerships have the discretion to add some markup to the MSRP of a car. However, a markup of $50,000 is excessive and, in my opinion, borders on exploitation. This markup makes the MSRP seem like a joke and takes advantage of potential customers who are willing to pay a premium for a luxury vehicle.

Furthermore, this kind of practice sets a bad precedent for the automobile industry. If every dealership has its own mind about the amount…

Hello, my name is Dunier Yoshida, I live in the United States, in Miami, I have a 2021 Lexus LS 500. The computer is shutting down completely. The dealer doesn't want to fix me. The car is under warranty. He says that a Lexus specialist has to come.

month and nothing is resolved in that dealer they are disrespectful of ethics they do not behave properly and I have called corporation and they do nothing either please I need help I really have the best criteria of the lexus but people like those who work in this dealer they do not make you want to come to anything

My 2008 dash board is melting when I locked my car and to a store or in my home. I can't even see with the glares from the reflection on the windshield from the melting dash.

I missed an opportunity to get the door panels replaced on my 2008 IS 250 because I never received a recall notification on the faulty inner door panels. I was able to reach out to Brand Engagement in 2001 and started the process with an associate but I was not able to connect with them after our initial conversation. I gave up because I felt like I was getting the run around. I was speaking to a friend of mine who I convinced to get a Lexus told me that I should reach out once more and that is what I am doing. Can someone please help me resolve this issue on an otherwise great experience with my vehicle. I will put the last communication below and hopefully that will connect some of the dots.

Dear HASSAN ROLLINS: We appreciate you taking the time to contact the Lexus Brand Engagement…

I got quoted the wrong diagnostic for my 2004 Lexus and was overpriced for the service needed. They diagnosis was a Radiator and I needed was thermostat but said I needed it after replacing Radiator

I really had a good opinion of you as a Lexus but everything has been a lie, lousy service, they don't even tell me what the car has, I have to keep calling to find out and they invent things and it's a Lexus Ls 500. that service. They are liars and I don't trust them because they can change a piece

Today 2/20/2023, I went to Lexus of North Miami with intentions of purchasing a new 2023 Lexus NX Hybrid. The sale representative was seemingly nice upon arrival, but the deeper that we got into the process the sales representative became less knowledgeable and ultimately tried to make me take a car that I didn't want.

After having my credit checked, the monthly cost of payments were announced to be $860 for the NX Hybrid. There was a issue with the Hybrid, the only color available was Red, and the next available shipment of Hybrids were a month out.

So, sales representative insisted that I test drive the Premium NX 2023. I only went along with it due to sales representative making it known that it would be a significant price reduction as well as for monthly payments. Fast forward to…

For more than 5 times I had to bring the Lexus NX350 for the same problem, I Am tired of this problem. and this thing Since the beginning I have being asking to change the vehicle because I don’t want to bring the car for the same thing over and over and never get fixed. This is the worst Lexus I have ever buy.

I am on waiting list for buying lexus since 9/2021 This is not acceptable from dealer who get down payment and he sell car for other peolple

I am the new owner of a new Lexus NH450H+. The car is brand new. Yesterday, I was inside the car in my garage. I was reviewing some features of the car with my partner.

Nothing was on in the car. All of a sudden the car locked itself up from the INSIDE. This was a SEVERE emergency situation. Locked inside the car. Nothing worked. Nothing would open. Everything CLOSED.

We called the person who sold us the car. Explained the situation.We were offered no help as to how to escape. We were to call 800- 25-LEXUS. And he asked: did we have the screen on as it probably drained the battery. At this point. WHO Cares? We are locked, starting to suffocate. NO HELP WHATSOEVER.

We couldn't get out and no one told us how to manually unlock the door. We called 1.800.255.3987. A guy answered the phone…

This is Chow Foo. Yesterday, I was inside the car in my garage. I was reviewing some features of the car with my partner. Nothing was on in the car. This was a SEVERE emergency situation. Locked inside the car. Nothing worked. Nothing would open. Everything CLOSED.

We called the person who sold us the car. We were offered no help as to how to escape. We were to call 800- 25-LEXUS. And he asked: did we have the screen on as it probably drained the battery. At this point. WHO Cares?

We are locked, starting to suffocate. NO HELP WHATSOEVER. 3987. A guy answered…

The dealership wrecked our car when returning to us after services were complete. The issue I have is they are not willing to sufficiently compensate for our inconvenience, time, nor care about responding in a timely manner on updates on when our Lexus 350 will be out of the body shop.

We are coming up on 3 weeks. The director of guest relations is rude and cannot explain why she will not offer more compensation other than it is her limit and will not provide more detail why Lexus will not help us in this manner.

The car moving forward on paper is wrecked and selling of our car will be disvalued because of the damages occurred by the reckless technician on site (its more than an accident and more like careless based on the damage). The cost to repair from the body shop is $3500 and we…

Lexus dealer and Lexus Canada customer service rep unable to find out the answer for me.

I reserved new LX @ALJ Saudia Arabia in May 2022. ALJ change it to NOV 2022 without my knowledge. I place complain no 8000299239. ALJ close it blaming the system. reservation no 3011733179. I need investigation. I have the proof but nobody interested to see or/and investigate.

I need your support to encourage ALJ to serve their customers in fair treatment.

McGrath Lexus of Chicago I came in for an oil change and a car inspection of the backseat, but I was unaware of the pricing for the inspection. No one told me before I made the appointment that there was a fee to look at the backseat. The man in the service department was being very sarcastic and unprofessional, and talking to his customer in that mannerism was not returned to McGrath Lexus.

Hello, I purchased an LS 500 on January 10th 2023 from Ray Catena of White Plains. I only received one Key Fob. I am 66 years old and do feel more comfortable with a second Key Fob. On Monday I had to drive my wife's RX 350 to work because I was running late and could not find my LS key. How soon can you provide me with the second fob? The dealership referred me to you. They weren't much help. I have owned the LS series since 1991. This is my 15th LS and the first time I am faced with something like this. I expect more from the Brand that I have been loyal to for so long.

Thank you, Paul Gecaj

I had scheduled my cars first appointment (1800 Km). I requested to have 2 “door dents” removed at the same time. I booked this one month ahead of time as it is a 4 hour trip to the nearest Lexus dealership for me for 9 am January 23.

I received a loaner, but when I returned to the concierge desk to inform them the car the gave would not start, I was rudely treated (she rolled her eyes, and I told her to come try it, she handed me a different set of keys). I called at 2 pm to see if the car was ready, and was told it had not gone in for its inspection.

When it was ready and I picked it up, they Told me the could only fix the one dent. It was done terribly, I could have used touch up paint and fixed it myself. The other dent wasn’t fixable as they couldn’t access it. Then 2 hours later…

I was not notified of a customer Service warranty regarding the ABS system for my car. It took me months to figure out what the farting noise of my cars braking system was, before it finally threw a code a week after the warranty expired.

I think it is wrong that I was not notified of this warranty, as the registered owner. I think it was wrong of Lexus to not cover the repair, under the spirit of the warranty process. After all when they came up with the expiration date why would it expire on November 30th instead of December 31st 2022???

My Lexus service manager and complete number are Miguel #230103001089

It's mind blogging you can't tell a 2019 es 350 from a 2023 Lexus Es350, they could have tweet the headlights and backlighting, just like a slight difference in 2007 to 2010. There's nothing to upgrade to except concole of cup holders.

True Lexus fan to complete with Mercedes & Bmw, especially interior, Bmw & Mercedes put Lexus technology too shame. Lexus of different locations want me to upgrade, it's a shame you can't tell a 2019 from a 2023, that's why y'all losing profit, we you make a car design, extra change should be involved like changes in 2 yrs instead of 5 or 6 years.

Been with Lexus since 1991 with LS 400. I have a 2022 es 350 right now why upgrade.

Purchased a Nx350 in December, The first of January scheduled to have right window repaired again and torn seat repaired, which didn’t take long for the tint. I asked about the torn seat and was told I need to make another appointment to have seat repaired. Inconvenience.

I had to come back for seat repaired, took off time from work!!!