Having doing much research I narrowed my search down to 3 (new) cars, one of them being a 2016 GS 350 Lexus as I would like the new safety package that is coming out this year. 00. 00!! If Lexus supports this than I would call this outright misleading.
How would I ever trust a company who supports a website and then doesn't go by the results of that site. If this is true than I am one very upset past potential customer of Lexus.
I just got a new Lexus GX 460 model 2016 from Abdulatif Jamil, Saudi Arabia. Among other things concerning delivery of the car, I was stunned to discover that A Lexus with such IT gadgets does not come with remote ignition.
You would assume that with certain brands and cost ( that a matter of remote ignition, goes without saying). This is my 1st Lexus, which I bought based on brand reputation! And it's a disappointment so far. 1st week and am regretting that I ever bought it!
I am willing to sell the car at significant loss, rather than paying scarp to install remote ignition. You can get a standard car from Ford or Nissan at less than 50% of the car value!! And they would think it's a joke to ask for remote ignition ( because it goes without saying).
I have complained prior to Lexus about my head lights going off while my young daughter and I are driving in the dark. This is scary thinking about meeting on coming traffic. Please address this matter it could mean loss of life.
Matthew at Lexus of Valencia California was extremely rude to me and my sister. He was arrogant and disrespectful toward me from the beginning. The salesman Razz was patient and kind and took us inside to talk about financing that's when Matthew slid across the floor like Tom Cruise in Risky Business and then jumped up on the counter with his bottom and slid across the counter.
After running my credit he came back talking loudly and offered that I give him 19,000 dollars as a down payment on a 36,000 vehicle! He never gave me any viable options even though I make over 130,000 thousand a year.
Is Lexus only for rich people with excellent credit? Needless to say I will not go back there and will share my complaint with others.
I am retired and believed strongly that if I took care of my car it would not present a major financial burden. Now,my rack and pinion until has to be replaced and all the parts I involved. I do not have the financial ability to absorb this cost.
I have always loved my car and encouraged friends and family to buy one. I am in a quite state of panic about what day. Investigating my option. Only one car and no one to help. I afraid of new damage by waiting to long trying to save money which is in the far future.
We had a blow-out on 95 in New Jersey and pressed the "safety Connect" button. They called AAA. We hate AAA and use Lexus roadside assistance in order NOT to use AAA. We waited almost an hour even though we had told roadside assistance we were in an unsafe area.
They never called us back to see if we were okay. We are disgusted with your service.
My Lexus is being repaired for this oil cooling seep /leak well now I have another oil related issue which I feel is due to the loss of oil the oil control valve is now an issue which I have been told by Lexus that it's not covered this situation shouldn't have happened it should be a listed 'recall but it's not only if you have an issue but by the time you find out it's leaking you will have other issues just as I have with the oil control valve my father is a mechanic an said that if the oil control valve is trying to pump an it's not able to control the oil it could malfunction this repair is estimated at 600+ dollars which I feel should be covered under the towing enhancements overage.
I'm very disappointed an very unsure of my future with lexus. They saying you get what you pay for…
I emailed a complaint to Lexus about purchasing my leased 2012 Camry. I sent the email 6-8 weeks ago, I've had no response from anyone at Lexus. I have done business with Toyota exclusively for almost 20 years, obviously that means nothing.
I plan on trading my Camry in for a new car in less than 2 years, it won't be a Lexus or Toyota.
I leased a Lexus ES350 in 05/14/15 in Motor City Lexus Of Bakersfield, since than the company been doing mistakes in my contract and I don't even know where to send my payments, and when I call them to help me out, the customer service its awful, the people who work there don't even call me back.
At first they send me another contract to fix the problem and I send them a payment too, but now I found out that I owe that payment?! And because I don't know who I'm financial with, I haven't done a payment of July, only June, but now I'm late because of the awful customer service that can't help me out in figuring out who I'm financial with. So disappointed.
Took my RX 350 in for an oil change, they said I had a rear shock absorber that was leaking oil. I said you had replaced that 10,000 miles ago, they said it was the other side. 00. I drove car home and it was rattling and making an awful noise.
Took it to a local mechanic, the bolts were left loose on the shock. He took it off, tested it and inspected it, no oil leak and shock was like new. I asked what a new shock would cost. 00 To make things worse, could not get in touch with anyone at the dealer to talk to, operator just kept sending me to answering machines.
By the way, they also said I need to change my A/C filter every 15,000 miles. Show me in the book where it says that. This is my second Lexus, not sure if it will be my last.
Before I returned my leased 350ES Lexus back to the dealer, I showed the car to a reputable body shop for inspection, and I was told the car had a few small scratches and I probably would not be charged for anything at all. 56 for wear and tear costs.
I called the Lexus Financial officers twice and complained about this outrageous bill. 56 which I thought was more than enough to cover the cost of the scratches, and asked them to consider it. The check was cashed but I did not receive any response, notice, call or any adjusted bill for over three months. 38)!
What an awful customer service!!
I bought a brand new 2014, Is460 from Lexus in Massapequa. I have had many issues with the car almost immediately after the purchase. The car idles too high and loud for my tastes. The dealer said that it was normal, however, I do not like it and when people are in the car with me, they assume something is wrong with it due to the loud noise. So, I believe that something is wrong with the car since it is loud when idling.
The brake is so hard to press that my feet actually hurt. I have to sometimes use both feet just to brake the car! That does not seem safe to me, but again, the dealer said that this is all normal. I have tried braking and idling with and without the air conditioner, music, and any other issue that might hinder, but nothing NOTHING seems to be the problem.
I have owned…
I purchased a 2010 LS 460 in March of 2010 from Lexus of Seattle. All services on the vehicle were performed by the dealer. In August 2014, the dash light indicating "Check oil" appeared (approx. 118,000 miles). I put 3 quarts of oil into the vehicle and took the vehicle to the dealer who performed all the service.
The vehicle continues to consume about three quarts of oil between oil changes. I was never informed prior to the incident in August 2014 that the vehicle was burning several quarts of oil between changes. The Lexus of Seattle service department advises me that that rate of oil consumption is within specification for the vehicle.
I paid $85,000 for the vehicle and I expected the motor to last much longer than 120,000 miles. I have purchased 6 Toyota vehicles over the years,…
Bought a car and was told everything was working. As the owner of the car I would be driving the car, I did not notice that the rear passanger door lock does not work when using the button or the key remote. When I found out I took it back n they couldn't do anything but give me a 10% "discount" and that's not counting the diagnostic test. I decline their "discount" and when I was waiting for me car no one was there to help for a good 10-15 minute. I saw my car and decided to hop in and drive off. I did not like the service there and felt like someone else could of drove off with my car.
The whole process took me over 2 hours even with an appointment, but it took long because the staff was on lunch break at the time I schedule my appointment. I left a review on yelp and was asked to…
Chatham Parkway Lexus in Savannah Gahas been calling me all day begging me to come to his office to sign a Gap Insurance Contract when I was there yesterday I felt imtimadated by Michael Wells (whom I previously reported for violating my confidential information of my sale of the Merceds contract on Face book ) his awful behavior towards me. Amber from Lexus Corporate office called and spoke with me about this ongoing issue she said that she had spoken with Chatham Parkway GM and Sales Manager Michael Wells and they told her that they had not found anyone to Amber said they offered to pay one months car payment want them to do?
I told her my issue and she said would call them and hope they would call me before end of week. Mr. Gunnam did call me within 10 min h said he understands that I…
I purchased this vehicle new for over $44,000 on May 29,2013 from Superior Lexus, Kansas City, MO. ). Unfortunately, once in a while, it will not start. The problem is/was that the 12 v. battery is apparently not up to the task.
This has happened twice (so far). Last winter, late one cold night, we came out of Home Depot and could not start the thing. I used the "SOS" feature and eventually a tow truck appeared. The driver hooked up for a jump-start and I was able to start it up.
Last week, we were getting ready to go somewhere and it failed to start. Fortunately, I was able to jump-started it again with a small auxiliary battery. I feel that now must carry this battery in the trunk all the time, just in case.
I took this vehicle to the local dealer in Springfield, MO today (March 30,…
I have a 2010 Lexus RX450H and a 2004 GX470. I just replaced the rims on my GX 470. Two out of the 4, are corroded, pitted and look terrible. When I purchase a Lexus, I expect better quality than this.
To have these rims powder coated, would have cost almost as much as I paid for the new rims I put on. It cost me $756, for the new rims, and I feel Lexus should reimburse me. I have less than 80,000 miles on this car, and the rims should not have looked like they did.
I pay for Lexus for the quality, and these rims are not quality. Please consider my request, so as I can still feel confidence in buying a Lexus. I tried to attach pictures, but it didn't work. If you send me your email address, I will email the pictures to you.
After I bought my Lexus car (2012) there was a manufacturer defect with the driver side window glass. The dealer refuse to fix the problem and told me to pay the price of a new glass.
I have a Lexus LX 570 2015 that i bay from Saudia Aribia and i moved to Bahrain to work in Bahrain, so i went to the Lexus dealership to talk to them about the warranty, they told me sorry if anything happen to your car you have to take it to Saudi. Also what i know its a international warranty on my car. any advice of what should i do?
Cannot purchase new lexus LS460 with options of my choice that are available. Why not ? One would think that consumer loyalty would be considered even though what I want on car is not considered "standard" options. How can I get the car I want??
dear lexus, my name is rashid al khalifa.I am loyal customer of lexus. I owned many lexus cars over the years, and i have to admit they are the most comfortable cars on the market.
I am here because because i have a problem with my lexus lx570 model:2011 the car has done 30,000 km yet it has defenite drop in power. so i checked the car. it turns out that there was nothing wrong in the hardware or engine parts etc..
but just recently I made a race with my friend who own a land cruiser 200 series with 4.7 v8 engine its smaller compared with lexus 5.7 v8 engine but his performance was better, fuel economy was better and his car was completely stock with zero modifications to it at all.
so after this incident I unplugged the battery and re plugged it again and there was a big difference in…
Purchased new floor mats for my 2007 es350 for the second time.
First time two years ago were high quality mats, so I figured I'd puchase a new set for approx. same price. Was very dissapointed, the mats were lighter weight and made very cheaply. Just like everything else these days, companies trying to make larger profits for lesser quality.
I took my GS 350 to have my after market wheels aligned at the Longo dealer and did not notice until the next day that the wheels were damaged. I have been dealing with this issue for almost a year now and I continue to hear that the damage did not happen at their location.
There would be no reason for me to falsely accused anyone regarding this matter. I purchased a service contract at the time I bought the car so I have taken my car in for other services. I refuse to give this dealer good marks or will I recommend them to anyone.
There is much more that has taken place if you want to know you can call me @909 599-8058.
Hi, I am a Lexus owner. I own RX350, 2008. My GPS suddenly stop working, its not respond when I touch screen. Some time response when I touch heard. So I finger out if I touch heard it will response some time. After some time I got crack on the screen. Then I find out that still my car is under warranty. I brought my car to Lexus dealer (Hennessy Lexus at Gwinnett, GA) to check. The man name CJ tall me after check every thing, that I have put suction cup on the GPS screen to damage this, which is not right.
Since its damage by me, will not going to fix by warranty, if I want to fix that then I have to pay $7000 (seven thousand) dollar. Lexus should have better reason to avoid warranty. This is very bad police. I have used about ten different band name car so far. I have never experience…