Lexus

Hello and to whom it may concern, I'm really not sure where to start. I am so upset and disappointed with my current 2007 Lexus 460 L, I'm almost beyond words and have been in tears all day. I can almost NO longer support or possibly encourage anyone to buy a Lexus. Why??

Why just pay for the name, then they want to clean out your bank account for any/every amount of possible service. LIKE people like me haven't already paid too much for the car, now we can't afford to service it?!

You call this car "Your FLAGSHIP"... what kind of flag are you flying on what kind of ship? Japan's??? How can you pay soooo much for a LS 460 L and experience so many issues with it and then they turn around and want to give you nothing for it.

All about making the most money off you as possible. It IS "11"…

So they gave me a loner to drive, so they kept my cat almost a month. So they call me and tell me that my cars system is destroyed from resetting to many times. That it was giving the code of self destruct from Romany resets.

Now I know if my car would have been like that when they received it it would have gave the code at first. It did not take a month to read code. could I please gets some help with this?

Thks Randy cell 478 202 0862

I lost my remote for my 2010 is 250 . So I took the car to Chatham parkway Lexus in Savannah GA. So they look at my car, they hook it to the computer so I stayed down there waiting all day.

So they gave me a loner car and the car stayed down there almost 4 weeks. ooo dollars. They are the one that reset it that many times. Want me to pay for it. That's not right.

I am a young professional who was pre-approved by my credit union for a loan. I have been searching for over three months for my perfect Lexus dream car and I test drove a few. I decided to bring my business to Lexus of Palm Beach because I want the best for my money and I don’t settle for anything less than exceptional service.

The salesman Sebastian Maurrasse was wonderful, I was very pleased with his service and I felt bad that I had to take my business elsewhere because he was quite deserving of the sale.

However, we were turned over to the finance guy Alex Quinones who haggled us for almost three hours. Thank God, my mom was there to support me. Lexus of Palm Beach say they have a no haggle pricing policy, and as a customer, I respect that.

But I imagine this policy should apply to…

I took delivery of a new 2016 LS 460 in June 2016. In May 2017, (miles), I noticed a whining noise while the car is in motion. I took it to the dealer and the receipt states no diagnosis problem.

The car has to be in motion, at city and hi-way speed. I took it back to the dealer and a transmission technician drove it with me and agreed there is a noise, but had no explanation. I took it to another dealer, a tech.

drove it with me, and put it on a rack to run thru the gears with a supervisor. They advised it was "the engine and trans. synchronizing". I took it back to the original dealer and a shop foreman drove it and advised a transmission stablizing bar causes the noise.

My 2007 and 2013 LS 460s did not make this whining noise, nor do the 2014 and 2016 LS 460s I've driven.

I took delivery of a new 2016 LS 460 in June 2016. In May 2017, (miles), I noticed a whining noise while the car is in motion. I took it to the dealer and the receipt states no diagnosis problem.

The car has to be in motion, at city and hi-way speed. I took it back to the dealer and a transmission technician drove it with me and agreed there is a noise, but had no explanation. I took it to another dealer, a tech.

drove it with me, and put it on a rack to run thru the gears with a supervisor. They advised it was "the engine and trans. synchronizing". I took it back to the original dealer and a shop foreman drove it and advised a transmission stablizing bar causes the noise.

My 2007 and 2013 LS 460s did not make this whining noise, nor do the 2014 and 2016 LS 460s I've driven.

” I needed a new car that day. I bought same model but a 2017. At age 82 I told salesman I needed to do "due diligence" asking five times if they would honor any lower price if thousands less.

Five times salesman said “You have my word, we’ll match it, you never have to worry about that or price at Germains. ” I asked to have that in the contract but he refused, repeating it wasn't necessary, I had his word.

I found two at exactly $5,000 less & sent them dealer's prices and dealership's email letters to Germain and had two meetings. They refused to honor their agreement. Cheating an 82 yr old, not allowing her to put their agreement in the contract and not keeping their word isn't right.

I want the $5,000 as agreed to.

I was tea boned in a car accident in my 2017 GS350 at the rear driver side but neither one of the airbags deployed, especially the rear driver side with the main compact. Please advise why?

DEAR COSTOMER CARE. I PURCHASED A 2014 RX 350 VIN # JTJBK1BA6E2037738 WITH ABOUT 35,000 MILES ON IT AND THE REMAINDER OF A 50,000 MILE BUMPER TO BUMPER WARRANTY. I MADE THIS PURCHASE APPROXIMATELY 9 MONTHS AGO. THIS IS THE SECOND PURCHASE IV MADE FROM THIS DEALERSHIP.

NEVER THE LEAST, AFTER SEVERAL MONTH OF HAVING THE VEHICAL, I NOTICE THE REAR CORNER DRIVER SIDE CONRNER BUMPER STARTED TO HAVE SOME SEPARATION FROM THE BODY. I DIDNT THINK ANYTHING OF IT, BEING THE VEHICAL WASN'T THE VEHICAL I USE , ON A EVERY DAY BASES AND I WAS ABLE TO PUSH IT UP BACK IN PLACE.

AFTER SEVERAL TIMES OF HAVING TO PUSH THE BUMPER BACK IN PLACE, I DECIDED TO TAKE IT BACK TO THE DEALER I PURCHASE THE VEHICAL FROM, BEFORE MY WARRANTY EXPIRES. AT THE DEALER, I SPOKE TO EDD, THE SERVICE MANAGER, HE DECIDED TO…

I have a 2006 lexus is 250 took it to the recall on airbags also took it in for the sticky dash and sticky door panels it's so nasty I can't even drive this car to work I park it in the sun the dash melts badly and door panels they ordered new ones under warranty with the recall they told me it would take a year to year and a half that's not good business what I suppose to do it's been months nothing yet car is just sitting in the garage I'm totally disappointed with lexus on there service and

it isn't even my fault please help 8088963940

To whom it may concern,

I am still waiting for a response from Toyota Europe to below email. As a courtesy I am including Toyota Poland, however I do not wish for to be contacted by Toyota Poland as you have already shown me that your customer service is substandard. I have been driving Lexus cars for over 10 years and spending a lot of money on these high end luxury cars. However if there is any defects or problems with my vehicles I would expect these to be solved. I previously owned a Lexus ISF which had a design problem with the radiator fan coming loose for the motor. I was told by Lexus that I had to pay to repair this fault which I did. A few years later I received a recall letter in regards to radiator fans coming loose. You can understand my disappointment and frustration. Please…

TOOK MY 2004 LEXUS RX 330 IN FOR DASH BOARD REPLACEMENT CHECK MONTHS BACK. IT IS IN MY WIFE SANDRA GREEN SHANNON NAME

Lexus ES350 (2013) VIN: JTHBK1GG5D2080142. I visited Orlando Lexus Service @ 305 N Semoran Blvd, Winter Park, FL 32792 on 12/17 (Sat) at 12: PM. After a discussion with them (handled by Mr.Daniel and Manger: Mr.Kevin), I got the vehicle enrolled there and scheduled a service on 12/23 (Fri) 7:30 AM (the vehicle was bought in NJ and it was the time I visited Orlando Lexus). I requested Daniel to check ES350's left front tire to see if there is any issue as pressure was ~26 psi only (other tires had about 35psi). In the meantime, I went out to see a new with the plan to buy in 2-3 weeks. The car key was returned to me by a person telling me that there is no problem.

But, to my disappointment, nothing was done. I went back to Daniel and later to Kevin and asked them why it was not taken care…

I have spent the last two months trying to buy a 2017 Lexus RX450h. It has been a frustrating, aggravating, maddening two months. I have never been so disrespected. And I’m appalled that the Lexus computerized inventory system is so out dated that it takes weeks to find an available vehicle with specific options and color combinations.

The second week of this September I went to my local Lexus dealer (New Country Lexus). I spoke to Matthew Goldberg. I collected information. Matt told me to contact him if I had any questions. That afternoon I emailed him with some questions. He did not respond. But the following week he called and asking if I had any questions. I did. He said he would send me the information I requested. I have never heard from him since.

A few weeks later I returned to…

My Lexus LS460L, 2008 , VIN# JTHGL46F685027130, that has only 38, 500+ miles. For the past four years both the driver and passenger side door armrest have been cracking, our arms or clothing sticks to them and become soiled, I noticed they become very soft in warm weather, and are falling apart.

It is my understanding that others owner's have been experiencing the same issue. (Google search) With only 38,000+ miles on a very costly car, I would expect that they would have lasted longer then they had. It is evident that this is a manufactures defect and would like a replacement of said door armrest.

Please review attached photo's, Look forward to you reply, ken

I would like to send you a link to my two videos about the service done on my car by a Lexus approved bodyshop. I have been in touch with Lexus many times with the issues my car was presenting with.

On these videos you can see the poor result of repair done by that body workshop. I feel I am left with the car which looks horrible what you can see on the videos and I paid so much money for this car to exceed my expectations.

If you encounter any issues with opening these links please go on YouTube.

I own and drive a RX350 2010. I have had my vehicle serviced each and every time I was advised to by the Lexus Advisor. I take very good care of my vehicle and in return I had hope that I would have very little problems with my vehicle. When I purchased my vehicle I purchased the extended warranty, had the oil changed as advised, tire rotated and purchased tires from Lexus as advised along with many other routine service requirements. Recently, I started to hear a clicking noise in my steering column. Every time I turned the steering wheel their is a clicking noise. I took my car to the Lexus dealership and was told that the problem was fixed.

The clicking noise stopped for a while and then returned. I paid for that visit. I took my car back to the Lexus dealership and was told that my…

Hello, this is not a general enquiry but a complaint to raise two issues. i have a IS 250 sports which i purchased in 2009 -brand new. i only had minor issues (battery).

In 2016 i purchased the NX 200T Sport -brand new, from Lexus East Rand( sales person, Debbie Smit) Issue 1/backgound I called Debbie and told her that I noticed a "crack " on the windscreen.Also that the vehicle has only 526km on the clock. i told her that i do not notice any chip that is visible from where the "crack" starts from, just i minute chip (pin head) about 100/120 mm above the start of the "crack" , she said i need to claim from insurance. i said that i need Lexus to look at it to give me their opinion, as i do not believe that it is the chip that has cause the problem, as it is some distance from the "crack"…

I am completing my previous e-mail because my lap-top died. As a result of these circumstances, I am frustrated with Lexus and did not want to deal with the servicing of this car. The consequence resulted in me receiving less for the value of the car on the trade in was $24,000.

The body was in excellent condition and had low mileage for the year of the car. I feel that this was something that could not go without my complaining.

i am complaining about two things. I am disappointed with my experience after having purchased a 2012 Lexus 350 RX at Lexux of Mt. Kisco in New York. The vehicle was purchased as a certified pre-owned in October of 2015. The mileage on the vehicle was 28,197 at the time of purchase. In January, the battery died and was recharged by Triple A. Several months later, the battery died and needed to be replaced by Triple A again. I was informed it was the original battery. The tires were also checked and I was informed that I needed new tires.

This was checked by more than one source. Having only putting a total of 4200 miles on the car since its purchase, I question the validity of the pre-owned inspection. By what standards was this certification met. I have now traded in my Lexus because I…

I paid $71K for my Lexus LS 460 and my dash is melting and creating a driving hazard due to glare from the windshield and the Lexus dealer as well as customer service keep telling me that my VIN # JTHBL48F275048750 is "not on the list" for dash replacement. I am going to contact the Florida Attorney General's office and inform them about the hazard and I will be buying a new car and guess what I am not going to buy? That's right, a Lexus.

I think they really ruined a wonderful product and what had been a great reputation. Lexus future sales are going to reflect that.

I am writing to express my outrage and concern regarding a dealership service in Jordan middle east and even those in Dubai. I trust Lexus cars for their reliability. I brought my car (ct200h 2012)to the local dealer to check it as i have rough and shaking first star in the morning and which recently got worse until I started to notice coolant leak in combustion chamber (white sweet smell exhaust smoke plus 3cm drop in coolant level).

The local dealer has been working on head gasket replacement since 8 Long days and not done yet. Very slow service no information on work progress and as I have to travel to Malaysia on friday I can't come on time to receive my car which is apparently not any time soon. They claim that it has been overheated but I have never had any alarms on dashboard…

I purchased a LS460 Lexus 3/4/16. I have owned many top of the line Lexus cars over the years and this is the first time I have been very unhappy with my new vehicle. The first complaint I have involves all the windows of the car, in particular the windshield. When the sun hits it, it has sparkles and dots that are distracting and horrible. The windshield has been replaced once already right after I got the car.

The next issue involves the new design of the body. It is too low to the ground. I parked at a curb on Pico Blvd. (Los Angeles) and the right front bottom of the fender scraped the curb and it left scratches and no paint. Also, the right side doors could not open because the car was too low. I noticed that the paint is not good either. You put the cup holders in an inconvenient…

I would like to express my SUV Dash Board of the front window has cracked. Lexus have agreed to replace it but I have been waiting for over 5 months to have the work completed. We have been considering a new GS 460 but I am not to cool with the new front grill look.

This is the first time as I understand the process at the Pohanka Lexus Dealer ship that the material require for my vehicle is on back order and I am on the waiting list to have the vehicle service with 60 other customers. Not good on this particular items.

However, I would like to support this outstanding service dealership. They really do bend over backward to support me as a customer.

I leased a 2015 Lexus GX 460 in December 2014 for two years. My NAV and sound system had a problem and whole system got frozen and I used to turn off the car and turn it again to start working again. I took my car to Newport Lexus service several times for this problem and as I remembered they have done: Update the software at first time, but i got same problem. I guess they re-install the software, but I had same problem. They changed my sound system, same problem still happened.

Last time, they told me they changed the computer! and on Monday, my friend drive my car from LA to OC called and told the Navigation is not working and I asked him to go out of free way, stop , turn off and turn ON the car, and he did. So, I return the car to Newport Lexus today again and I don’t know what they…

On Monday the 1st of August 2016, I was driving down a winding road when my power steering light came on. I was able to control the car down that hill before arriving to work before the steering wheel froze up so it made it difficult to turn into the stall. I thank God that I was not too far from work when this happened. I called AAA towing to tow my car to the nearest Lexus dealer who is in Kearny Mesa, San Diego which is 14 miles from work. I was given a loaner until they could check it out. Lexus called later to tell me that they could not find anything so I can come pick up my car, I was then questioning if they couldn't find anything, what happens if this does it to me again.

I was then told by the mechanic that they would keep it another day to check it out. Lexus called me on 8/2…

My Lexus was leaking oil everywhere. I took it to the nearest shop I could find and they diagnosed an oil cooler leak. The technician. stated that Lexus and Toyota have had this problem quite frequently. He stated that the dealer will fix the problem at no charge. I called Balise Toyota and this person said there was no such thing and the that the technician was wrong. I am having my car repaired and decide to google the problem and sure enough this problem has been ongoing and there is a warranty enhancement. on this part. Lexus, highlander, and Toyota are among them.

Well I called one Lexus dealer in west springfield mass she she verified that there is a warranty enhancement on that part.Now I have two different answers.I then call another Lexus corporate number and according to the vin…

I own a 2016 LS460 and a 2014 RX350 purchased from Hennessy Lexus in Duluth Georgia. I have been a Lexus owner since they first came out, and have experienced few if any problems through the years.. My reason for this complaint is with both my LS & RX.

They both have what I think is a VERY serious problem! When turning left, the engine almost shuts down, leaving you very vulnerable to on coming traffic . I haven't experienced this problem turning right, but I have my fears.

I owned a 2007 LS and it did not have this problem, so why does a 2016 LS have this problem, or any Lexus for that matter. Please tell me you have a fix for this problem, because this not an issue to be taken lightly, in my opinion.

I called Lexus customer service at 1-800-255-3987 to get my services started on my car. 2014 GS350 Vin# JTHCE1BL5E5022161 When I purchased the vehicle I was told that I would get a free trial period to try the services and after a year I can purchase the ones that fit my needs. The customer service rep told me in a very rude way that I was not the original owner so I got nothing for free. I tried to explain to the rep. that I had just purchased the car and had not used the free service.

Again the rep rudely stated that it didn't matter that they only gave free service one time. I asked if it was someone else I could explain my situation to and was told that it was nobody else to talk to and that if I did they would tell me the same thing. The customer service reps attitude was very un…

The paint of a 2007 Sapphira Gray is peeling off plus the dashboard is melting with no response for the painting and still waiting for the painting, the Lexus are supposed to be a Luxury Car. I never had that bad experience with a BMW.

I am very very disappointing never have so many cosmetic problem with the Lexus. I had two previous Lexus and no complaint but the QA is awful very poor.

I got a note from Lexus Division,ToyotaMotor sales, USA, Inc. 19001 South Western Ave, PO Box2991, Torrance, CA 90509-2991. VIN:JTJHW31U260016677. Dear Lexus Owner: “Lexus would like to advise you of an enhancement of portions of your Lexus new vehicle limited warranty. This program will extend the warranty coverage for repairs related to any cracked and or sticky/melting dashboards as a result of heat or humidity on 2007-2008...... and 2005-2008 model year RX400h vehicles.”

As soon as I got this note I took my Lexus- RX400h To Harvey Lexus, Bossier, Louisiana and the service agreed that my vehicle dashboard crack is due to heat and humidity and I was told they will order one Dashboard for me. After several month I was called the Dashboard in and I dropped my vehicle at Harvey Lexus…

I am a Lexus owner IS220D with registration number from Cyprus. Since I bought my car I always have to had additional engine oil. At the 112121 kilometers I had a cylinder head spacer shim failure, although my car was always serviced with genuine lexus parts. I ordered new parts from your dealer in Cyprus as well as new piston steel rings, so I can recondition my engine. I was delayed because your dealer did even bother to update me that I was going to need new pistons as well.

This is so irresponsible because I was only updated for new models arriving. However, how comes the auto express in UK recalled all these models and changed pistons even out of warranty and I was not in Cyprus. This is outrageous because I paid for a Lexus with reliable engine not one with low quality parts. I…

Here is my Lexus complaint. Our 2006 GS300 w/ 94,276mi needs a new tranny and engine rebuild per Lexus dealer in Oakland, CA. Car recently displayed VSC with traction light, rough idle and burning oil. All recalls performed and car maintained at Lexus dealer.

Lexus Corporate states extended warranty program to assist car owners with repair expired September 2015. Now this!

I have always purchased in my 55 years Toyota Family. Now since 2015 when I finally purchased the Lexus which I paid more than Double in Price from my previous Toyotas I have had Product Problems still today, Financial Errors with my Auto Pay, return of my Lease, Lack of Title since they forgot my Name, departmentalized pointing blame on one another and making me call several departments with each pointing the fingers back at one another, took over payments and it took me two Accounts and false delinquent notices and pleading to refund their Error with no apology or appreciation of this being my 7th Purchase! And 9th if you count my Family!

Yet this Lexus is already having service problems I never experienced with Toyota and I was treated with excellent Customer Service unlike the…

I purchased a 2008 ES Lexus from orange park fl. It has been then worst experience I have had since I purchased my first Lexus. The first thing I experience was with your financial dept due to some mistake on their part they came up with some form of excuse why they needed to change the interested rate from 11% to 13% . Then the services department sucks I can't even start to complain about them and finally I had to take my car in for a repair and that's when I found out that they sold me a Lexus that was not certified that was the straw that broke the camel back.

I will never refer Lexus of orange park to anyone. Due to my great experience with the Lexus services on Atlantic Blvd I recommenced my family to purchase a Lexus which my sister purchase one, my older went to Mercedes of Brumos…

I, had taken my Lexus SUV (RX350) for repair on February, 22 2016. Damages to right side of vehicle, both doors had minimal damages, plus the front fender also needed to be repair. Mrs. Shelby and I walked around the vehicle and check all damages, Mrs. Shelby had taken notes on the damages, I asked her any scratches' that not related to the accident I will pay. just call me and let me know the price. Several days later they called me gave me the prices to remove all the scratches and told me this will mean they will have to keep the car extra days, I told her that was fine with.

March 3, 2016, they said the SUV will be ready at two o'clock. I was late arriving at the shop maybe 4:30pm. When I received my vehicle, marks from the accident was still on the right door, no repairs of the…

My rear view mirror on my Lexus has rust looking marks throughout the entire glass....it seems like the rust is settling inside of the glass which makes it hard to see what's behind me. Also the rubber dashboard is extremely cheap. When the weather is hot, my dashboard melts I have tons of cracks due to this melting.

Poor rearview camera quality in our 2015 Rx 350. Since we purchased our Rx the image from the rear camera has been very washed out. The resolution is poor and the colors are faint. I have complained to Lexus of Clearwater, but have been told that it is the same with all the new Lexus.

This makes our fifth Lexus, and have always been impressed with quality throughout the car. This camera is not as good as cameras in cars costing one third that of the Rx.

I purchased a 2016 Lexus RX 350 in December of 2015. On February 12th I had noticed some oil on the floor of my garage. I did not want to believe it was coming from the Lexus. I took my flashlight and got underneath the car and started investigating. I discovered some small leak coming from the engine. I then took it to the dealer and had it checked out. Well, come to find out the car's been sitting there for a week now apparently waiting for an engineer from Japan to come and investigate.

I would like to be compensated or would rather get an exchange for another car because I don't think it's fair for me that I got a very expensive lemon. ($63K lemon) How am I suppose to tell people if I'm trying to sell my car that it's never been worked on? My point is, the car is not original anymore.…

Read this. Promises, but no follow-up. Lexus service is dead. I started buying cars from your dealership not long after it opened. Obviously, I have been pleased with the automobile and the dealership and have referred many friends, family and associates over the years. Most recently my son and daughter-in-law. I am very disappointed in my most recent experience. I think that a part of the problem is that I decided to try a Saturday appointment and, not unlike many businesses, things are not that well organized. After finding that Larry Berry was working, I requested him since I was unassigned. I have worked with Larry many times and I have absolutely nothing but good to say about my experiences, including Saturday.

At check-in, I asked Larry to have the technology person show me how to…

I purchased my very first Lexus December 8, 2015, from the Lexus of Tulsa. Lexus of Tulsa quickly informed me how great their vehicles were and provided great customer service at the time of purchase. Fast forward February 8, 2016, (not even 90 days) the vehicle shuts down and I am stranded on the highway in a brand new 2016 Lexus and I am pissed. I received great service from the online operator in getting the vehicle towed to the Lexus of Mobile. (I live in Alabama but purchased the vehicle in Tulsa.

When I contacted the Lexus of Mobile to explain what had happened and that I needed a loaner car I was told that the department closed at 5:30 that issued rental cars. I exclaimed Lexus is going to leave me stranded? She said to call her back once the tow truck gets my vehicle. Now I am…

This letter is a complaint against Toyota – Lexus – Qatar. I went on Thursday 10/12/2015 to replace the radiator after recognizing a leak in it in my car type Lexus Rx 350 2008 Model which take 5 days to finish the service on Tuesday 15/12/2015. After coming back home same night ; I heard a strange sounds in the gear box, I checked myself the oil gear & found it almost empty. I drove my car slowly to a close station using cruse control system to avoid shifting in gear case the way to the agent is far and not good for a car in this situation adding two litters of SW gear oil in it which I attached the invoice with the letter.

In the station they told me the reason of losing the gear oil is replacing the radiator after changing the oil gear which is a fatal error as I understood. The agent…

Yesterday, Dec 30, 2015; I went to Lexus Service at Santa Rosa, CA; to fill up air in one of the tires, which was showing 3 to 4 pounds low. The service adviser said that it might have a very small leak and needs to be checked. After about 30 to 35 mins. I was told that there was indeed a small leak and that they would be able to fix it shortly. As nothing happened for another 90 mins, I contacted the front desk, and was told that they will let me know in a few mins. Another 10 to 15 mins and an adviser told me that they cannot fix the leak and the tire needs to be replaced.

This was quite shocking as there was no indication for the last more than two hours that the tire might need replacement. I, therefore, suggested to replace it with either the spare tire or the original tire, so that…

Having doing much research I narrowed my search down to 3 (new) cars, one of them being a 2016 GS 350 Lexus as I would like the new safety package that is coming out this year. 00. 00!! If Lexus supports this than I would call this outright misleading.

How would I ever trust a company who supports a website and then doesn't go by the results of that site. If this is true than I am one very upset past potential customer of Lexus.

I just got a new Lexus GX 460 model 2016 from Abdulatif Jamil, Saudi Arabia. Among other things concerning delivery of the car, I was stunned to discover that A Lexus with such IT gadgets does not come with remote ignition.

You would assume that with certain brands and cost ( that a matter of remote ignition, goes without saying). This is my 1st Lexus, which I bought based on brand reputation! And it's a disappointment so far. 1st week and am regretting that I ever bought it!

I am willing to sell the car at significant loss, rather than paying scarp to install remote ignition. You can get a standard car from Ford or Nissan at less than 50% of the car value!! And they would think it's a joke to ask for remote ignition ( because it goes without saying).

I have complained prior to Lexus about my head lights going off while my young daughter and I are driving in the dark. This is scary thinking about meeting on coming traffic. Please address this matter it could mean loss of life.

Matthew at Lexus of Valencia California was extremely rude to me and my sister. He was arrogant and disrespectful toward me from the beginning. The salesman Razz was patient and kind and took us inside to talk about financing that's when Matthew slid across the floor like Tom Cruise in Risky Business and then jumped up on the counter with his bottom and slid across the counter.

After running my credit he came back talking loudly and offered that I give him 19,000 dollars as a down payment on a 36,000 vehicle! He never gave me any viable options even though I make over 130,000 thousand a year.

Is Lexus only for rich people with excellent credit? Needless to say I will not go back there and will share my complaint with others.

I am retired and believed strongly that if I took care of my car it would not present a major financial burden. Now,my rack and pinion until has to be replaced and all the parts I involved. I do not have the financial ability to absorb this cost.

I have always loved my car and encouraged friends and family to buy one. I am in a quite state of panic about what day. Investigating my option. Only one car and no one to help. I afraid of new damage by waiting to long trying to save money which is in the far future.

We had a blow-out on 95 in New Jersey and pressed the "safety Connect" button. They called AAA. We hate AAA and use Lexus roadside assistance in order NOT to use AAA. We waited almost an hour even though we had told roadside assistance we were in an unsafe area.

They never called us back to see if we were okay. We are disgusted with your service.

My Lexus is being repaired for this oil cooling seep /leak well now I have another oil related issue which I feel is due to the loss of oil the oil control valve is now an issue which I have been told by Lexus that it's not covered this situation shouldn't have happened it should be a listed 'recall but it's not only if you have an issue but by the time you find out it's leaking you will have other issues just as I have with the oil control valve my father is a mechanic an said that if the oil control valve is trying to pump an it's not able to control the oil it could malfunction this repair is estimated at 600+ dollars which I feel should be covered under the towing enhancements overage.

I'm very disappointed an very unsure of my future with lexus. They saying you get what you pay for…