LG Appliances

I give lg one star.... I have had multiple problems with all of there products and never will buy another lg product again......not good quality stuff at all.

We have had a repairman out three times now for an ice maker problem. The refrigerator is only two months old, too. The ice maker was replaced once - - didn't work either. They replaced the "board" this morning and the ice make is still not dumping ice.

What do I have to do to get this lemon fixed - - OR REPLACED!

Have temp problem at 44degrees told lg made this fridgeHad 2 repair techs . told this year lg had issues. No warranty and have a 3rd visit this Monday???? Have other fridges for 15 years and no problems. Feel very frustrated and helpless!!!

should not have problems that are costing me a lot of money and still not fixed. Thanks Ed

It is now some time since I purchased an LG Cord Zero A9 Master Stick from Good Guys at Moore Park. I was told that I was eligible for a bonus product Bonus Total Care Kit. I applied on line and was told that i had been approved but at this date nothing has arrived nor has the company contacted me.

I will wait for your call. Graham Kerr

We bought an entire kitchen full of LG appliances last year at a black Friday sale. While we have not been very impressed by any of the appliances, uneven cooking in the oven and an ice dispenser that clogs on the fridge every 2 days, the real problem has been the dishwasher!

We have only had a working dishwasher a total of 30 days this last year. LG is now scheduled us for our 6th service call, refusing to replace or refund the unit. Now since their 1 year warranty is approaching they even threatened on the phone to make us pay for needed repairs.!!

The company they have sent out for repairs has kept the dishwasher at their shop for over a month "diognosing" the problem. We just want a dishwasher that works!!!! Please refung or replace our dishwasher!!!

We bought a LG french door refrigerator model #LMXS30746S /01, at a cost of $3200 +/-. Had problems with door alignment since installed, tried numerous times to resolve per owners manual to no avail. Contacted LG, a repair order was filed and waited for LG or repair personnel to schedule a repair date.

No one tried to contact me. Made several more phone calls to resolve, still no one contacted me. So I lived with the issue. One year later, the doors have worsten, I believe the whole refrigerator main frame structure is defective.

', this is really passing the buck (or in my case BUCKS…

from Home Depot, I have had problems with it where the water stops coming out,. I have had a technician out who told me to call him directly, I did that and he never returned my call Travis Henry. Today I contacted your repair service they told me 3 days before some one could come out.

I have a 85 yr old mother and I am also in my late 60s this is not acceptable. I will never recommend your product after only 2 months problems already.

We purchased this refrigerator on Feb. 19, 2017. It was delivered and installed by Sears on March 22, 2017. We now have this refrigerator less than 2 years and on Feb 1, 2019, the compressor died. Sears sent a repairman to fix this and his first impression was that this was an LG refrigerator and that the compressor was known to be defective.

Sears determined that the part that failed would be replaced but that I would have to pay for the service call. He ordered a compressor , a condenser coil and a filter dryer. Once this arrives I should call Sears to set a service appointment.

A week went by waiting for this part so that he could replace it. After replacing it he said it would take 24 hours to start working. After 24 hours it still wasn't working and I had to call Sears.

They had to…

I own an LG refrigerator/freezer that is under warranty. Your repair service in my area (860-644-4777) has informed me that after 2 attempts to fix my appliance they cannot fix it. The problem has been going on since before Thanksgiving.

The repair service told me to ask LG for a refund so that I could purchase a new refrigerator. My phone number is 781-727-9888. I am most disappointed with all aspects of LG repair service given the size of your company.

I AM PURCHASE IN LG 180 L DIRECT COOL REFRIGERATOR ON SATHYA AGANCIES NAGARCOIL BRANCH AT KANYAKUMARI DIST ON 2017 OCT ,ALREADY 3 TIMES CALL REGISTER IN SERVICE ,TECHNICIAN VISIT AND GAS REFILLING ,AT A TIME AM FEEL IN LOW COOLING BUT TECHNICIAN SPEAK THIS IS NORMAL COOLING ,AM REPORT DEALER IN MANY TIMES BUT NOT RESPHONSE IN DEALER CURRENTLY THE FRIDGE NO COOLING ,FRIDGE PURCHASE IN 16 MONTHS ONLY 3 TIMES GAS CHARGING ,THIS INVERTOR MODEL FRIDGE GAS CHARGING ON EVERY 5 MONTHS ????? PLS SOLVE THE ISSUE OR REPLACEMENT ON NEW UNIT

MY ADDRESS K.LENIN MAIN ROAD ,ILLATHER ST ERACHAKULAM (PO) KANYAKUMARI DIST TAMIL NADU 9487186582 8056743382

It is for the 2nd time that the "Pulsater" Washing wheel inside the drum is loose. We have contacted Makro Wonderboom for the first time on 23/1/2019 at 09h45. Ref no 27851 Person spoken to was Bonelo. Various other people afterwards. To date, the washing machine is out of order. Please assist as a matter of urgency. I do not think this is how LG normally handle their customers.

Extended warranty Policy no 16/ 116259

I have a 3 year old gas range that when the oven is operating makes the control knobs so hot they melt. Has a very strong smell of burning plastic. This is a design flaw. PLEASE replace my damaged knobs and tell me how to prevent this again. LRG30618D/00 Thank you

I purchased a LG side by side refrigerator in March, 2015. There were issues from the beginning - a loud noise coming from the refrigerator. We had service technicians out several times and finally this problem was solved. Therefore I purchased an extended warranty through LG Premium Care as I wasn't comfortable that there would not be additional issues with this refrigerator.

On November 17, 2018 the freezer was not cold - the ice cream was soft. I called for service under the protection plan on Monday, November 19 (Thanksgiving week) and was told a technician wouldn't be able to come until Tuesday, November 27, 2018. A technician came and determined that the compressor was bad, and he would submit an order for a replacement. In the meantime, we had to order and pay for a rental…

I purchased a new refrigerator, range, microwave oven and dishwasher about 2 years ago in the black stainless and ALL have the coating peeling off. This can not be the norm for your appliances. I've been a fan of your products for many years and this will be my last purchase if this can't be resolved.

The refrigerator started first and I was willing to live with it but then all the others started the same peeling. Now I have a newly remodeled kitchen with crappy looking new appliances. That's not good advertisement for your products.

My LG range was bought in July, 2018, LRG3061ST, easy clean oven. I noticed spots in the oven after cooking and thought something spilled. I tried to clean it per the LG instructions using the easy clean feature, to no avail.

The more I used the oven, the more spots appeared (white flat) that would not come up in spite of anything I used to clean it with (saving harsh chemicals), I checked regularly after each use to assure that the spots did not generate from anything I was I called for service and received a visit from one of your technicians.

He said that it was not something that he could fix, as it was seen in LG products. He suggested I use the oven cleaner products, even though it might take some of the coating applied at the time of manufacture.

I hesitate to do this, as it…

Lg 3 door black stainless refrigerators. About 2 years old and the finish is coming off in 2places. Over last 4 months have talked to customer service 3 times. Always say they will cover and send repairs service. Nothing every happens.

This is a definite defect. Not sure what to do but would not buy again.

Purchased our LG washer 12/30/2015. Continues to give us an IE code. 00. Washer is less than 3 years old. NEVER will I buy another LG appliance.

I have had a refrigerator on order since August with Best Buy and your people keep screwing around with their PO’s @ you accept them then cancel them then when their product team tries to get a response from your people the inquiry in neglected. The refrigerator I ordered is replacing the same model that failed after 3 years of operation. I realize this is a special order because it is white but I can’t imagine that I’m the only person in this world that does not want stainless. You claim your products are superior however, I’m afraid to continue to purchase LG products dur to your unresponsiveness to your vendors and total lack of respect to your customers.

Ruthine Van Overbeke Maplewood, Minnesota

called 0000 number November 23, refrigerator quite working. Said would send a repair person Monday, RNN181123001955 Person showed up but wasn't a sealed system repairman so had to call in again. During this time found my paperwork and discovered I had a warrenty (501843-00) and had to call a different number to get repair.

1 hr 7 minutes on hold talked to a person. No communication from last repair number. Now November 29th before it can be repaired. 22 people here on the 23, 8 stayed until the 26th, no refrigerator, 400 pounds spoiled food, another 100 today, buying ice for cooler, and thinking your service warranty is of absolute no value to me.

I propose you buy me a different refrigerator of my choosing, NOT Lg today. I am so angry it is unreal to my I have been treated this way, and…

Have a double oven trying to get fixed since AUg 2018. Not only did their service rep Crossroads Appliance fail also did customer service at LG. They all are horrible . Now I have no way to cook my Thanksgiving meal for my family.

What a piss poor excuse for service!!!!!!!!!

Refrigerator stopped working after 3 years. m. and says " freon leaked out or the compressor is bad" either way he cant fix it tonight. Sealed system ?? freon leak ? after researching this, I find hundreds of complaints abow doeout this fridge Tech cant give an estimate to fix but at least $ 500 labor and the parts need to come from LG direct.

this could take weeks to get a compressor. What parts if you dont know whats wrong? complete moron as a repair person. So he solved nothing. how do you go without a fridge for weeks??

I am very disappointed in both my wall Microwave which quit on me a little past the 2 year purchase date. And now my oven has stopped working after three years. I was told by the repairman that a new control pad and labor would be more than the microwave itself.

So it sits until I can get someone to remove it from the wall. So cooking is a challenge right now. Why can't things be made to last anymore. I know longer am a fan of LG anything. That's really all I want to say.

I purchased L.G Appliances September 2017 beginning July 2018 the Microwave broke down, that's when my nightmare with your warranty department placed in the Phillipines began.I spoke with numerous customer service clerks on numerous occations, no manager ever available to speak with of course, I was given 2 RNN 180712092650 and 180719051647 and 2 Case CNN1807286335705, finally technicians came out to fix microwave the 27th of July just to break down again the same day L.G life is good logo until you have to utilize the warranty Inga turner, very irritated customer

Bought an LG refrigerator on Nov 2018. Called in March with a cooling issue. Got over-the-phone trouble shooting instructions. Called again in June with same issue. Same response.

Finally got an LG approved technician to physically look at the refrigerator. Air Force refrigeration. " He told LG nothing was wrong with the refrigerator! I called LG numerous, subsequent times on this same issue with no results. They tell me it's at the executive level now and they are still looking for a technician in my area.

This was from July 19. I now have spoiled food and two children live in the house. I have filled a complaint with the FTC and the attorney general.

I bought a brand new fridge from Conns appliance 4 months ago. The freezer went out and so did the fridge part. Called Conns and they said they would send a repairman out on Tuesday, this happened on Friday. They told me I could call LG also because I have a warranty with LG.

I called LG and they said they could come out on Monday. Lg came out on Monday. Repairman said he had never seen a fridge go bad like this one. He took the compressor out and threw it in my trashcan.

He called his people and took video of it. Never told us he was ordering parts or anything. Said he would be back the next day. nothing. LG customer service never called to let me know anything. I called LG that afternoon to see if it was going to be fixed.

They set up ANOTHER time for Thursday from 8-5. Meantime I…

This is about my attempt to try to get small part for my refrigerator. On June 18 promised by rep LG will send 2 small springs for water dispenser. On July 5, after wondering where the 2 small springs are, found out after wasting my time and speaking to 2 reps (on hold for much of the time) and sending an email that they are not sending springs.

The only way I can get part is to call for expensive home repair. Totally frustrating company!!! My daughter, an engineer, tells me I can easily get springs elsewhere on internet. Remind me never to buy LG again. Customer service is unprofessional and uncaring.

I ordered my appliances in febuary and they showed up in may finally. Out of the box my dishwasher return line had a leak. i contacted LG to get it repaired. they sent me a text to call a number that to schedule the repair and when i did they had no idea and wanted to charge me money.

I explained its new and covered they referred me back to LG. i called back to have an hour long conversation with 2 differant reps to find out that it will be another 3 days until i can even schedule a repair for a simple discharge hose thats a 15 minute fix this is unacceptable its been over a week with no resolve and

no service rep scheduled as of yet. service is poor and thats being nice about it i cant even call anyone to get answers according to them also. if i would have know all this i woukld have…

I purchased my washer in June of last year. It started making a banging noise on spin cycle and the machine would walk right out of it's space into the hall. It did this one day and quit. I called the repair people and a technician came out to fix it.

He found that a washer had not been placed on the shock and due to all the banging the shocks were shot and the tub left dents on the outside of the washer. He ordered parts for it. I have been waiting for two months now on these parts.

I live in a rural area so the laundry is a 40 mile round trip for me. I would like to know why I can't get parts for a machine that isn't even a year old yet. This will be the last LG appliance I purchase.

I can't talk to anyone in the states about it either. The only number I get is in the Philippines.…

Purchased LG soundbar in May 2017. Sound fluctuated to point where volume had to be adjusted continually. Contacted LG as device was registered. Following a series of calls and emails, the sound bar was sent for repair on two occasions.

With the device still not working, in September 2017, 3 customer service personnel on 3 separate occasions, promised me a supervisor would call me back. I'm still waiting.

I purchased my LG Wave Force washer 3 years ago and I love the performance of it.

However, I am very disappointed that the metal around the bleach cup is rusting. I would like to know if your company is willing to do the necessary repairs to remove the rust. See the attached image. Please contact me via my email address or at 704-502-8605.

I purchased a LG French door, bottom freezer refrigerator in August of 2014. The refrigerator has a ten year warranty on the linear compressor, The refrigerator stopped cooling and the freezer thawed everything in it and everything had to be disposed of.

A repair tech tried to repair the problem, but was unable to succeed since he diagnosed the problem to be the compressor, which is still under warranty. The problem I am having with LG is getting authorization for the service center to complete the warranty repair.

For the last 3 weeks I have been given the run-around, and the service center has been given the run-around. We (the service center and myself) have made numerous calls to LG repair solutions (800) 243-0000 and are being told excuses such as the Service Center wasn't answering…

My expensive LG refrigerator with two ice makers looks absolutely terrible. The LG warranty expired by a few months when the plastic that covers the "control panel" started peeling off. I was told the LG warranty only covered mechanical failure and this was cosmetic.

I'm sadly disappointed with my LG refrig. and will not recommend LG to any friend. I can't believe I will have to live with the exterior of this refrigerator in this condition. Just wonder how many other customer have had this problem?

I own a front load washer and have experienced mole forming on the gasket surrounding the opening. This is very concerning to me and I want to know what LG is doing about it. What actions are you doing to correct this problem.

I am concerned that this mold could harm my heath. Thank you for your interest and concern in this matter.

A few years ago I bought 4 LG products for my remodeled kitchen. They included a kitchen range, frig, dishwasher and over the range microwave. Everything works well except the microwave door is disintegrating. I called Best Buy and because the box is out of warrantee they told me to get lost or call LG.

I did call LG and they buzzed me off on the warrantee Q. The unit has become literally unusable. What happened to a company willing to stand up to a product failure and take appropriate action?

On March 5, 2016 I placed a freshly washed, fork-pierced sweet potato/yam in my Lg Microwave, Model LMV1680ST Serial No. 1Q1TAGH01767. I set the potato for 7 minutes and went about my house-cleaning activities. Within minutes I smelled smoke and returned to the microwave to see the microwave ablaze.

Has anyone else submitted a complaint directly to LG corporate about this before? How can I contact customer service and request a refund?

I purchased an LG Double Oven/ Gas range. great no problem. I turned on the convection oven and gas poured out of it. I had an LG sanctioned technician look at the unit and he said it needed a part.

I did not buy a used unit, I bought a brand new one and if this one is defective, I want another one shipped and installed. Paid over $1300 for this unit and it should not have to be repaired before I can enjoy it!

Last night I was preparing to wash some items. I was getting ready to pour softener into softener tray when I noticed what appears to be mildew in this tray. The entire bottom is disgustingly mildew. Please advise me as to this problem.

While I hope I have your attention I want to tell you that I wrote a letter to your corporate office about 1 1/2 years ago regarding this washing machine. The problem than and still is that the bleach dispenser has been rusting.

I never received anything ( e-mail or letter ) as to that problem.

We purchased a LG Microwave 11-09-14 from Best Buy. On 12-05-14 a repairman was notified and he came to the house and did some repairs to it. At that time it quit working and smelled electrical like something was burning.

He said he was limited at fixing it under the warranty. It has worked up to today 1-28-16. It shut off again and did not work for several days. We plugged it in and it worked and shut off again and smelled like something was burning.

Is this what's known as planned obsolescence? LG is JUNK! Would never ever recommend or buy LG ever again.

I have had a horrible experience with LG and will never buy another LG product. About 8 months ago I bought as beautiful electric range with the purple/blue oven that self cleans at a low temperature. The stove is still working great but I noticed that the enamel in the oven is just flaking off and where the racks are the enamel failed and popped off.

I called LG since the oven is still under warranty and was told that this defect is cosmetic and that I would have to pay for parts and labor to have it repaired. Enamel serves a function in an oven, it protects the metal from oxidizing and protects the oven from heat and food that would be absorbed without enamel. I explained to the agent that this is a functional defect and not cosmetic and got nowhere with LG. They just don't care about…

We have a 5 burner LG, model #LRG3081, manufactured in May 2015. The oven has the convection cook also. The problem is the oven. We purchased this unit for our new home in Las Vegas, NV and it was installed at the end of June-2015. We didn't use the oven much with moving in for some time but noticed it seemed to burn nearly everything. I purchased an oven thermometer and found when it was turned on to preheat at 350, it went to 550. We contacted LG, they tried some things but didn't work and sent a service technician to our home. They said the temp sensor was not working and ordered another one. When they finally came out to replace it, it’s not working either. This took a month to complete in a large city.

When you try and preheat the oven now at 350, it goes to 550 still and you have to…

Home Depot in Plymouth, MN would not price match LG washer and dryer that both Sears and Best Buy had for $799. Emailed company and then they wouldn't honor their 10% price match guarantee. Will never be setting foot inside another Home Depot.

The LG fridge bought in September started having a really bad smell a month later. Baking soda and cleaning did not get rid of the smell so most likely the problem was from the fridge itself. Calling Best Buy they told us to call LG, and a technician they said would come in October never showed up.

After going in person to Best Buy store in November, they said they would look into it and call a technician and call us back but never did. Then went back a few weeks later and a different salesperson said there were no notes on our fridge problem, and that they would talk to the other salesperson and help us get a technician in to see the fridge. They still have not called us back, and when I try calling the Best Buy number on the salesperson card no one has picked up the phone. We bought the…

Sent gas dryer that could not be vented on right side although best buy said it could. It is sitting in my laundry room and your delivery service is not delivering the electric one because no one at your store knows if it can be vented on the right side.

So I, Me, Myself called LG corporate officeand they said yes it can. So why couldn't some one have checked that out by now. 00 promised for all the hassle. The only one trying to help is Vicki at your delivery place in Chino.

She could not get an answer to two emails or phone calls. What is going on at this store? Vicki called be at least 4 times today as she was trying to get some answers This is your Tustin store and I don't know why the poor customer service, but you should be aware.

We have a LG model wm2301h front loading washer and it's about 5-6 years old. Every 2-3 time we wash, we get black streaks on everything. Had a repair man last week look at the washer and he said there is a oil leak in the bearings and he suspected the motor had never been seated properly.

We're finished with it and will be buying another washer - but not an LG.

Washer was giving me a "de code" and would not start. Appointment made for 5/11/2015 at 3:00 pm. The appt. was canceled by repairman because the part (door lock) needed to be ordered. Appointment rescheduled for Friday, 5/15/15. I took Friday off from work and repairman showed up at 10:45 am. Repairman determined that perhaps lock was not the problem. Repairman found two coins under tub plate and tub not balanced for which I paid, via check $200.00.

I washed two loads of clothes and the "de code" returned. I called 800 number again to report this, and they assigned a different repairman for Monday, 5/18/15. I take off another day and repairman comes at 2:30 pm with no tools or parts, and he wants to come tomorrow, 5/19//15 at 4:00 pm. He asked if he could have the part mailed to my house…

I purchased new LG Washer & Dryer set Aug. 2010 after Consumer Reports rated set high. This was terribly wrong! Dryer DLE 2050W control board failed Sept 2011 (was replaced), and again Sept 2012 and replaced again. In Dec 2014 (just over 4 years old), dryer stopped heating.

Contacted repairman who replaced heating element, thermostat, sensors, etc. and was unable to get operational even after contacting LG tech support. I am VERY VERY disappointed and may not purchase LG products again - unless you were to intervene and resolve.

I spent over $400 and have nothing to show for it. Let me know ASAP as I have to replace soon!