LG Phone

net 508-718-8805 7/21/23 Customer Service Department LG Electronics USA, Inc. 1000 Sylvan Ave Englewood Cliffs, NJ 07632 Dear Sir/Madam, Subject: Serious Complaint - Negligence and Inadequate Customer Service I am writing this letter to express my profound disappointment and frustration with the appalling level of service I have received from LG regarding the persistent issues with my LG refrigerator.

The purpose of this complaint is to bring attention to the negligence, lack of empathy, and the overall lackluster response I have encountered from LG representatives, including one particularly rude supervisor. I purchased a brand new LG refrigerator from Home Depot two years ago, and only three months after the purchase, the refrigerator's compression system malfunctioned, leaving me…

I called customer service support regarding my LG refigigator model # LFX28978ST /02 Compressor . This compressor was change in December , 2020 and now is not working again, I was told that they will not replace the compressor becuse I purchased my refrigerator over 10 years ago, but I did explain that I was given a new compressor 3 years ago and that I should have warranty on the new compressor . Regardless if you yous replace it or I bought I should have warranty for a minimum of at least 5 years, I don't want to take this to the TV news so I can get help from your manufacture company. Please help and call me at 323-271-9878

Blanca Garcia

LG's problem is not about being "cheap," but cheaply made. The sound has almost zero bass or depth, the photos TERRIBLE- it's the one phone I geniunely regret buying. Thankfully it's so old, no more will he made.

I recently purchased an LG 65 inch TV it is a piece of crap it's very difficult to use. I agreed to the terms to use the TV and then it comes up and says that I need to re-enter it but when I want to bring up the information it doesn't allow me to do so.

It's very difficult to add apps. I'm returning it to Walmart tomorrow.

Worst company to ever purchase a product from. Will not warrant your product please purchase from another company

I wish I could leave 0 stars review

I hired an LG approved repair service and paid the $130 service fee to be told it needed a motor, which I knew. Motor is under warranty and the company wanted $430 to install. LG customer service did very little to help me resolve the issue.

Now I have to pay another company to come out.

If you like to be annoyed, stressed out, get the least possible function from a phone, including HORRIBLE PICTURES: Get an LG. Their slogan "Life's Good" applies to after you run over the phone with a tractor, & buy a Samsung. Fu**!!!!!!!!!!!!!!!

My lg TVs keep crashing and disconnecting from my WiFi when my WiFi are still staying z& connecting! It happens at least 3-5 times a day. & 2-3 times at night!

My 55 inch LG TV fell over and smashed on the floor where my little granddaughter sits to watch. Thank God no one was in the room when it happened. I was standing right out side the room and heard it.

I bought a new TV, LG, and now am worried that the same thing will happen.

Fridge Frezer error code EFF been waiting for 4 weeks for a engineer to attend

LG Users Terms. e. HULU to post software upgrades which reverse engineers how all LG TV(s) function. Hulu has altered how the LG TV's return (EXIT) button, so the Hulu app remains as the primary display. Hulu's home menu does not have an exit option either.

The user has to pop up apps menu list, then enter another app to exit back to the LG Web OS screen. Question for LG: Do you make Hulu and other app creators agree to your Do Not Reverse (alter) your Web OS terms or just the TV users??? Idiots.

Poor service and technical send out . Damage my washer and dryer and Do not fix the problem . Refusing to pay for damage. For 3 months . And no return phone call . The technician is not being honest and I can show you he was at my home and put parts on my washer .

And Technical did I cancel my appointment. Not true . Thank you Mrs. Long

DO NOT PURCHASE ANY KITCHEN APPLIANCES FROM LG!

In 2018, I purchased an LG refrigerator model # LFXS30796D /00 for $3019.41 (after taxes) On September 13, I reported my refrigerator as not working (cooling event). My refrigerator model is under an extended five-year warranty because LG lost a class action lawsuit for selling defective refrigerators. https://www.lgfridgesettlement.com/

LG sent the repair people on September 13 to see what was wrong with the refrigerator (1st day of missing work). The compressor and the lines were blocked. Two days later, on the 15th, the crew came in (the second day of missing work) and "repaired" the refrigerator. I waited the required time and contacted LG and the repair company that the refrigerator was not working. LG sent the repair crew to "fix" it…

It took LG three months to find a service center to repair my washing machine. Was serviced from March-July. It is now nonop. LG refuses to schedule any more service calls, refuses to replace, refuses to refund my purchase price.

My extended warranty reads LG MUST do one of those three.

LG insists that e problem with my TV is due to m having the wrong remote (which came with their TV), and says I must purchase a new remote from their supplier.

However the remote they say I MUST have has been discontinued, and has no available replacement. They refused to allow me to speak with a supervisor, to help resolve the issue. They also will not send me an email stating that it isn’t a software Problem, so my warranty co.

Square Trade can go ahead and replace TV! And, my warranty is about to expire!

Three times I have called to get replacement handles for the brand new LG fridge delivered with damage (cannot open door). Each time something was missed at LG, so the 7 - 10 day waiting period for parts came and went with no parts.

The appliance seller called and issued an RNN, but LG said they did not order parts. I ordered parts 10 days later, then after waiting 7-10 days for delivery I call LG and they said they forgot to get my Proof of Purchase. What??

They admitted they spoke to the seller, also that they never followed up with me to get proof of purchase, I had to wait the 10 days then call when parts didn't show. So I began the process for the third time, customer service got my Proof of Purchase immediately from me, in three ways - by the image in a text, by email attachment,…

my new Range panel control stop working after 2 months I called the customer service they sent some one to fix it they had to order the parts witch it took couple of weeks 3 weeks after the panel stop working again I called the customer service they sent some one again he ordered the parts worked for 2-3 weeks and stopped working again I called the customer service they said they going to replace the whole range it’s been 3 months I have no range I call the customer service every week they always say some one will call me in 24 hours but no one calls

There’s a recall on my refrigerator. Nobody at LG customer care knows how to process it. They keep telling me I’m out of warranty! It’s a RECALL which is entirely different. I’ve been on the phone for HOURS on my only day off trying to get my refrigerator fixed… I asked for a manager..

the guy says they’ll call me back.. I ask the name of the person calling me back and he refuses to give it and throws me back in hold! I’ve been on hold for 20 minutes already! Manager is now stating a recall expires! These people are clueless!

Phone catching food to go bag on fire in car grabbed fire so car didn't burn singed right side of long hair to short burned car carpet burned some of clothing n hands burnt eye lashes removing flame car up for sale this halted it n my hair half gone in front n burns on clothes n hands

I have a new washer/drier in one, on 3/24, the water valves didn't work on my 3rd wash and water kept cycling through my machine then on my floor. I have tried for two days to get an appointment for repair man to come, their customer service just says when we have someone scheduled to come to your area we will let you know of an appointment.

When asked to speak to a supervisor, I have now been left on hold for approx. an hour. This is the worst customer service I have had to deal with, I will not be buying LG, or through Trail Appliances again.

So so ticked off that y'all quit making phones cause yalls lg g 4 and lg g 8 are my favorite phones and y'all gonna quit making phones thts some bs. Id pick a lg over a iphone any day !

And one more thing why take the universal remote off the lg g phones ? It was so convenient I say thts why you lost some buyers . but you all should keep making lg g phones . wish you would you probably won't even see this but this sucks frfr !

Brand new washer broke down 30 days after initial use and covered under warranty. Fighting with them for about 4 months for replacement or money back. Refusing indirectly causing undue stress. My call to customer service can't be escalated to managers as they don't have contact info but internal only.

Won't provide info about getting phone call recording transcript. Worst brand ever and surely breaking advertising standards and misleading consumers.

flip phones are not new technology. just because the rest of the world is addicted to smart phones does in no way mean that basic flip phones for the autistic, elderly, and disabled, as well as those who are tech impaired in any other way, should be made without improvements and in FACT!

being produced to a faulty useless product. i have had only flip phones since i have had a cell phone, around 20 years... EVERY FLIP PHONE I HAVE TRIED SINCE CORPORATIONS REMOVED 3g TOWERS IS A USELESS CRAZY MAKING PIECE OF SHIT.

i have been very happy with LG products in the past. i will never purchase any LG item ever again. i feel completely abused by this company. new means IMPROVED! YES! I AM THAT OLD!!!! FROM WHEN NEW ALWAYS MEANT IMPROVED, BETTER, TRUSTWORTHY....

My freezer has not been working for a long time the technician finally came on the 24th of September. Is now October 6th and I’m still waiting for a part that’s gonna be here on the 11th supposedly, so the technician should be here on the 12th to fix the refrigerator.

What am I supposed to do with almost a month with no freezer, all the food that spoiled??? It’s ridiculous that I paid more then $2,000 and this is what I get.

i own a LG Refrigerator LMXS30776S and its barely 5 years old === last year had to replace the compressor and now need to replace the compressor again AND i need to pay $600 for a service repairman fee.....LG totally sucks and their customer service is the worse totally sucks!!!!!!!!!!!!!!!!! embarrassing....................you cannot speak to a manager nor can you understand the person you are talking too and they do not understand a customers frustration or problem.....NO HELP!!! I HOPE THE CEO OF LG GETS THIS MESSAGE...THEY NEED TO FIX THEIR PROBLEMS WHY SHOULD I HAVE TO PAY A SERVICE REPAIRMAN TWICE FOR THE SAME PROBLEM....GIVE ME A F-IN BREAK!!!

LG SERIAL NOS: 606KRGG06503

I EXPECT A CALL BACK 862 208 8122

I have a washer dryer combo not even 3 and 1/2 years old... I have had it serviced done three times already cost me over $400 and there's only two of us using it

We ordered an LG refrigerator on 5/1/2021 and then called to make sure the order went through okay, and that the unit was indeed ordered, reserved, and would be available when our new house was completed in September 2021. We were ASSURED that the order was placed and that the unit would be assigned a specific unit number and reserved.

Our biggest fear was that because of covid-19 a refrigerator would not be available at the last minutes, and we would not have food; I have a specific medical condition so refrigeration was VERY IMPORTANT to us. Less than a month before delivery, we received an email that the order was CANCELLED .

It was fully paid for and you cashed the payment on 5/10/2021. Now we are without a refrigerator for our new home; and the cost when we do get one has almost…

00 in LG Appliances March 2,2019. From Lowes in Roanoke Co VA. Both have Since Broken. 5 years and look brand new. I have taken pics of the appliances in order to share with every media outlet I can find.

Lowes couldn't help me in this matter nor could LG.

My screen cracked, I think from heat. The company will not replace my phone nor fix it. Instead they suggest I go to Walmart. I will have to pay for to have it fixed. So, LG doesn't care about the Senior Citizens using their products!

I invested a lot of money in a LG television. he assured me that the LG television that I had picked was plug in ready. 00 of tech. support from the Geek Squad it still is a nightmare, has a mind of it's own.

It's been months and I'm still having major problems. I am not spending another dime on the Geek Squad scam you all think we do not know about. J. Rubino, he works for the Denver Broncos, and has a private practice, he will be joined by my brother Douglas S.

Polsky a Federal Prosecuter which will be advising in this case. My Television will be working as it should be 06/28/21 by 1400 hrs. 2:00pm or we are going to sue your…

We have a filed a complaint withthe Attorney generals office. You guys Won't back your produts. We purchase a washer. It has not worked for six months. You guys still refuse to replace our machine. You guys suck as Compnay .

Tricked by the service provider who came after lodging a complaint on the toll free no. Fridge purchased in Nov 2020 Charged Rs 4600/- for ? Gas Dr Rahul Gupta C 38 Friends Colony East New Delhi 65 41628281/26838776 09811014354 lenarahul@gmail.com India

We have been waiting for an answer on our dryer that's not been working for over 2 weeks now. DRN210524231358

720-338-3544

Bought an LG 38UC99-W 38-Inch monitor in Sept 2018, and it stopped working Nov2019. Reported and requested a box, got the box and shipped it Mar2020. In short, they told me Aug2020 that they lost my monitor in Jun2020. Made numerous calls, and follow-up emails and texts to get a refund, including emailing Peter Kim and Jay Pak a couple of time, no response or follow-up.

1st RNN 191112025669 issued 11/12/2019 2nd RNN 200427006161 issued sometime in 2020 Refund DRN 201019161149 issued 10/19/2020 Please help, i'm at a loss for what to do.

Two months ago lg ac has been gas refilled due to error shown CH 38 by authorised person, who has been provided by company. He charged Rs. 3450/- and not given any receipt. Promised to give it online but not given.

NOW, AFTER CORRECT TWO MONTHS LATER, AC AGAIN SHOWS SAME PROBLEM, CH 38.. THIS MEANS REPAIRS NOT MADE WELL. WHAT SHOULD I DO??

I purchased a microwave on 05-04-2019. It is model LMV2031BD. I neglected to purchase the extended warranty as I assumed the microwave would last for at least five or so years. I have been purchasing nothing but LG products for over twenty years and have recommended them to my family. I have also always purchased extended warranties with my other appliances. This time, I didn’t. The microwave started making a very loud noise about a month ago and now will not heat the food. I was advised that it is the magnetron which is covered under warranty. However, I would need to pay $129 for a service call plus any labor involved. I don’t think this if fair as the microwave isn’t even two years old and has been treated with kid gloves since I purchased it.

I have made numerous calls to LG asking…

Refrigerator filter popping out is an on going issue with your LFXS26643D units seen by 75+ complaints. Have spent over 2 hours speaking with multi CS Reps. Lex, CS scheduled a 1 time courtesy call to look at the issue since warranty had expired. 21, afternoon.

Send email for proof of purchase which denied due to warranty. When calling to verify info on receipt, I was told they would not send out anyone. 2 of the times I called left on hold over 30 minutes when I asked for Supervisor.

75+ written complaints on the same issue of filters were previously installed with no issues, then replacing and filter does not lock in and when closing case and dispensing water filter pops out! 00 way over a plumber to visit the problem.

Last LG product I would buy with a customer service worth -0.…

I brought a Lgk51 phone February 2021. I had my phone for three days and it stop charging, running hot, freeze and say it's charging and the phone is not connected to a charger. I called Lg they said send the phone back.

I said will you send me a replacement phone.. Lg said No.. I said why would I send you my phone and don't have a replacement!! Well that's not Lg problem.. we only fix phones..

also how can my warranty be up if I had my phone for three days.. I asked to speak with a supervisor and the supervisor told me the same thing. Customer service is poor, they do not try to work with their customer..

I will never buy a Lg phone. Now I'm stuck with a new phone..

RNP210404003291 very Delay in installation of split Ac. No proper response from Seyon customer care.

Ref/freezer stopped working all food spoiled called to set an appt. Tech apt set for 1 1/2 weeks out, appliance is only 18 mos. old. Was told there was not a L G service in my area I am 20 miles from Sacramento.

Can,t believe you don,t have a LG service near me. I am a senior city. 12 days out for an service apt. Is not acceptable.

We bought an LG Refrigerator from Home Depot in Greensboro,Ga on 01/22/2020. Beginning in May the freezer section started icing over and not defrosting. We contacted LG on 05/28/2020 about repairing this refrigerator. We have yet to get a repair person to our location.

We can hardly open the freezer section now. We needed help last week but we cannot get any help. We are very disappointed in our over all experience with LG. Why can't we get some help.

LG Refrigerator continues with problems even though it has been repaired several times. Technicians servicing the product contradict each other and the one technician who appeared to be the most knowledgeable refused to work on the unit because, according to him, LG did not pay attention to his recommendations. So the LG refrigerator continues to malfunction and not cooling properly, ice maker continues to not work and LG customer service is refusing to deal with this matter.

Have phone less than 2years an it died spent alot if money on it an now to fix will cost me more i liked the phone but i dont feel like spending more money the phone dosent even have a scratch on it an wont turn on very disoppointed can simebody do something for me i like lg products

I have been going in circles for almost 2 weeks attempting to remedy a “burn in” issue of which the LG OLED specialist acknowledges the damage (see profile pic). I have only had the set for less than 15 months (the damage was becoming visible at about 10 months) and I did not have abusive viewing patterns other than watching a couple news programs on a daily basis for 2-3 hours.

I have since resorted to watching news programs on my IPad to prevent further damage. Last Saturday I was told a service technician (a name was given) would be contacting me in 3-5 business days to schedule replacement of my screen at no cost to me.

After not receiving a call I contacted LG again (3rd call and several emails) only to be told that was incorrect and they need a digital copy of my purchase receipt. I…

I called the LG customer service number on Mon September 16th about our 3 year old refrigerator (under warranty) no longer cooling and the freezer no longer freezing. The customer service lady was very nice and walked me through the digital diagnosis process, asked if there were any vents blocked (no food in fridge or freezer anymore so no), and then walked me through the resetting process.

She told me to wait 4-6 hours and to call back if the refrigerator was still not working. I called back on Tuesday morning to report that my refrigerator was now completely warm. I was told they would put in a work order and that I should wait to hear back.

By Friday, I called again to see if I could get an update on the progress and was told they would pass it on to service (again) and that it could…

Two weeks ago my phone died. The charge port burnt. That day I called to get warranty service. it didn't happen. I called to check and found out the guy before never started the pro A very nice English speaking man got me started down a journey through hell.

I waited a week and I had Make calls to get updates. After having my phone i am trying to run a small business with 2 weeks i got a lady telling me it was not repairable. i Two weeks. And it's not repairable? And it's on me?

After nearly 2hours on the phone with someone who barely spoke english. They wanted a bench fee. Holly shit. After my wife went to the complaint site i was told it's now fixable. I have already ordered another phone dam it.

Can't believe LG treats customers so poorly. My new montra, get the insurance. Can't…

only have 1 year warranty on expensive TV! Estimated 410 to fix! only 2 1/2 years old. Called to complain, said may be able to help with cost, will call in 3-5 days. Waited a week and called customer service back and they said they were waiting to get serial number from me! No one called!

Then when I found on the box from the TV they transferred me to someone who would only say its only a 1 year factory warranty! Product is junk obviously. Shouldn't have to buy expensive additional warranties on expensive products. LG doesn't care.

We are an older couple who doesn't abuse TV and no warning. Just didn't come on. This is the 1st and last time buying LG! Estimated cost is $410 which we don't have. So we now have a large piece of useless junk mounted to the wall!!!!

Hope you sleep well…

The customer service and delivery department are totally not run correctly.. I ordered a fridge in the middle of May for delivery at the end of June. The delivery was late because the shipping department did not put the fridge on the truck.

I called and was told by customer service that there was nothing that could be done. I spoke to Kevin and he sort of said he would compensate me for the delay. The customer service rep I spoke to before Kevin pretty much laughed at the issue and really pissed me off.

I said I could cancel the order and the rep said go ahead, he did not care if I did. Nice way to run a business. Customer service What a joke. I sopke to customer service yesterday to follow up on my compensation and the rep said it would take 6 weeks for the check to process. Once again…

I have a two-year-old LG refrigerator. At the end of May on Labor Day weekend the compressor went out. I had a service man from electronic experts come out and replace the compressor which he said had been a long running problem with LG The new compressor does not stop buzzing and rattling and the service man came out multiple times to correct the problem to no avail.

No the service man won't even return my calls. After talking to LG again spoke to Michael on June 20 he said things would be taken care of. Spoke to Maria on July 5 with a new approval code to be repaired again to no avail.

I spoke to James on July 8 and he said a compressor would be expedited to my home to have another service company replace for a second time. The service man was due at the home and no compressor has…

we purchased an appliance pkg. FROM LOWE APPOX.16 MOS. AGO THE ITEM IN QUESTION I A STOVE MODEL # LSE4613BD, PROBLEM IS MY WEIF WAS USING THE SELF CLEANING FUNTION WHEN DURING THE PROCESS THE GLASS SHATTERED HUGE CRACKS IN THE GLASS , WE NOW HAVE HEAT AND ODERS FROM COOKING COMING FROM OVEN WHICH MAKES IT UN USABLE. I WOULD LIKE TO KNOW MY OPTIONS AS I SEE THIS AS PRODUCT FAILURE AND A DANGER TO YOUR CONSUMERS.

THANK YOU 0 RUSSELL BILLER