LG Phone

I called the LG customer service number on Mon September 16th about our 3 year old refrigerator (under warranty) no longer cooling and the freezer no longer freezing. The customer service lady was very nice and walked me through the digital diagnosis process, asked if there were any vents blocked (no food in fridge or freezer anymore so no), and then walked me through the resetting process.

She told me to wait 4-6 hours and to call back if the refrigerator was still not working. I called back on Tuesday morning to report that my refrigerator was now completely warm. I was told they would put in a work order and that I should wait to hear back.

By Friday, I called again to see if I could get an update on the progress and was told they would pass it on to service (again) and that it could…

Two weeks ago my phone died. The charge port burnt. That day I called to get warranty service. it didn't happen. I called to check and found out the guy before never started the pro A very nice English speaking man got me started down a journey through hell.

I waited a week and I had Make calls to get updates. After having my phone i am trying to run a small business with 2 weeks i got a lady telling me it was not repairable. i Two weeks. And it's not repairable? And it's on me?

After nearly 2hours on the phone with someone who barely spoke english. They wanted a bench fee. Holly shit. After my wife went to the complaint site i was told it's now fixable. I have already ordered another phone dam it.

Can't believe LG treats customers so poorly. My new montra, get the insurance. Can't…

only have 1 year warranty on expensive TV! Estimated 410 to fix! only 2 1/2 years old. Called to complain, said may be able to help with cost, will call in 3-5 days. Waited a week and called customer service back and they said they were waiting to get serial number from me! No one called!

Then when I found on the box from the TV they transferred me to someone who would only say its only a 1 year factory warranty! Product is junk obviously. Shouldn't have to buy expensive additional warranties on expensive products. LG doesn't care.

We are an older couple who doesn't abuse TV and no warning. Just didn't come on. This is the 1st and last time buying LG! Estimated cost is $410 which we don't have. So we now have a large piece of useless junk mounted to the wall!!!!

Hope you sleep well…

The customer service and delivery department are totally not run correctly.. I ordered a fridge in the middle of May for delivery at the end of June. The delivery was late because the shipping department did not put the fridge on the truck.

I called and was told by customer service that there was nothing that could be done. I spoke to Kevin and he sort of said he would compensate me for the delay. The customer service rep I spoke to before Kevin pretty much laughed at the issue and really pissed me off.

I said I could cancel the order and the rep said go ahead, he did not care if I did. Nice way to run a business. Customer service What a joke. I sopke to customer service yesterday to follow up on my compensation and the rep said it would take 6 weeks for the check to process. Once again…

I have a two-year-old LG refrigerator. At the end of May on Labor Day weekend the compressor went out. I had a service man from electronic experts come out and replace the compressor which he said had been a long running problem with LG The new compressor does not stop buzzing and rattling and the service man came out multiple times to correct the problem to no avail.

No the service man won't even return my calls. After talking to LG again spoke to Michael on June 20 he said things would be taken care of. Spoke to Maria on July 5 with a new approval code to be repaired again to no avail.

I spoke to James on July 8 and he said a compressor would be expedited to my home to have another service company replace for a second time. The service man was due at the home and no compressor has…

we purchased an appliance pkg. FROM LOWE APPOX.16 MOS. AGO THE ITEM IN QUESTION I A STOVE MODEL # LSE4613BD, PROBLEM IS MY WEIF WAS USING THE SELF CLEANING FUNTION WHEN DURING THE PROCESS THE GLASS SHATTERED HUGE CRACKS IN THE GLASS , WE NOW HAVE HEAT AND ODERS FROM COOKING COMING FROM OVEN WHICH MAKES IT UN USABLE. I WOULD LIKE TO KNOW MY OPTIONS AS I SEE THIS AS PRODUCT FAILURE AND A DANGER TO YOUR CONSUMERS.

THANK YOU 0 RUSSELL BILLER

The LG refrigerator we got from home depot has been one big head ache we cannot get the ce maker to work have had a tech out 3 times and 1 new door put on would not buy any other lg products ever

Screen is locked customer service says you need to call on another phone to fix this phone.like taking a different car to a mechanic to fix your broken car. Makes no sense

Model # LMXS30776D /01 bought in November 2015 Actually I purchased Refrigerator, Microwave, Stove, Dishwasher, Washer, Dryers and 2 LG televisions at the same time costing a little over $10,000 dollars. We have BGE HOME extended warranty. Had problems with refrigerator in 2018.

it took 6 weeks to repair and multiple trips. was without the entire time. Have problems this year going on 7 weeks. Every possible part was replaced without success. LG technician came out on May 21st ordered parts. Technician came back out May 23rd installed new part still not working.

Called back set appointment for May 28th technician did not show up. Have to eat out a lot not to mention lost days from work. It appears LG doesn't consider that aspect of it. I understand things quit working but it's how things…

LG refrigerator/bottom freezer,LFXS24623w/00Model #, 605MRVB11863S/N, Work Order#RNN190508079226 with A & E Factory Service. Now I'll get to it, we called LG around the first of the month, they scheduled appt. for May 10 , he took the unit apart and found the compressors needed to be replaced along with numerous other parts, put it back together ordered new parts and said the parts would be shipped here and he scheduled the next job on 5/22/19.

After arriving here on that day he tried to repair the unit only to find that he had the wrong parts. called his office and was told to use a different compressor, which he did. After 5+hours said it was finished and up and running.

I asked for my paperwork said there wasn't any. So I went to the grocery store on 5/23 put groceries away and it…

Split ac gas charge complaint raised on 07/5/2019 RNP 190511052188. Till date no action series of persons visited site 1) Service person visited site seen and charged Rs 300 no billl given 2) He said gas charginf department visited site seen and siad they will correct till date no response. Mat i Know the reson???

Air con LG purchased at Sears (SEVEN MONTHS) that it hasn't been working. Sears is making the LG products seem as unrepairable and they are damaging LG's reputation for good products. Please give me an email or contact number for all the details. com

My wife and I purchased new LG phones through Sprint in early November of 2018 . It was part of a promotion where we were promised a free LG tv. After 2 months I went back to Sprint and they gave me the phone # of your promotions dept.

The person I contacted said they never received the paper work . So I went back to sprint and watched as they sent in the paperwork , and saw the conformation of it being received . Another nearly 2 months passed and no tv .

I called the LG promotions department again , and again the man claimed they never received it . So I went back to Sprint and had them call your promotions department . Again the same man who said he was the supervisor clamed they never received the paper work .

When the lady from Sprint proved to him that she had sent , his response…

I was asking for information regarding the cleaning of my stainless steel Refrigerator. The chat person on line told me I had to give my credit card number for a $5.00 refundable fee to get this information. This is ridiculous.

December 6, 2018

I bought 3 LG appliances. Big Mistake!! Within 3 years the dishwasher went up. After numerous service calls to repair it, it couldn't be fixed. I've

since replaced it with a Whirlpool. Then the fridge went up. Both still under warranty. The service call for the fridge cost me over $300, not to

mention all the food in the freezer and fridge that had to be replaced, about $200, I buy organic. The serviceman said he replaced 40 fridge

compressors last year. Also made by LG, I wonder how long the new one will last. Wish I had done more research before I purchased. An LG

rep has stated they could only reimburse me $200 for the repair bill. That was back in Oct. I have yet to receive my check, an email or a phone call

from Ms. Williams. I expected more from LG. VERY…

I have a 6 year old fridge sided by side and the water line from the door is leaking on the floor. I paid a tech $100. to tell me it can't be fixed. There is no way to thread the line.

What is wrong with this product?

LG makes the Sears Elite 795 72093 312 refrigerator. Ours is barely 3 yrs old, it was the top of the line and largest fridge at the time, costing us $3000! It quit cooling the end of June 2018 and still isn't repaired.

The agent booking the repair tech knew our complaint and prognosis of which part is out but the tech didn't have parts on his truck. I asked for the parts to be ordered overnight express and him return in 2 days, no cooperation.

So here it is 7-16-18 and our next date for tech repair is the 26th! That's a full month without a fridge and we thought we were buying a premium product. My biggest complaint is that the LG design has an obvious flaw!!!

Why would you put the coil laying tn the drip pan?!?! Obviously it rusted thru, causing the freeon to leak out and the working…

I returned my headset to LG after speaking to a representative and submitting all required documentation via email and internet. I returned my items in the original box with the charger as requested. That was 2 weeks ago. On 7/5/2018 I received my headset back, minus the box and charger.

The packing slip state the proof of purchase was not received and the device was returned as is. I tried to get this resolved via phone to no avail. I will not buy another LG headset again. Their service is horrible and they do not back their devices.

LG5 is a loser and the customer support won’t back it up! Bought the LG5 new from Verizon because LG was no longer going to sell this model with its interchangeable parts. Phone purchused Feb. 21, 2018 for $250. June 27 the phone requires updates. I ran the updates. It is Ground Hogs Day with the phone. It won’t update and requires another and another. The update takes tons of battery life and the phone is super hot. Ran and reran five times then took it to Verizon. They ran it twice then reset the phone. I left 21/2 later. When i returned home the phone was no better than before I took it Verizon - super hot; a draining battery; still requiring the same updates.

I called LG. They said the phone has to be sent in for repairs...two weeks to fix. I said it can’t be fixed because the…

Went to Verizon and they checked it out, and said they had to order a replacement phone. Got the phone the next day. Black . 00. and had to get a new phone. Why do I have to pay off my old phone for a new one, its the company's fault.

What could you do to make it worth my staying with your company when its tine to get another phone. Diane Sagrafena 78 Riviera Drive Rochester NY 14624 585-781-0089

I had a G4 in a Otterbox for over a yr now. Not one scratch on it or water damage! Was in my pocket on vibrate and someone tried to call me. I let it go due to I was busy.

A few minutes later it started again and never stopped! It took about 5 or 10 minutes of trying everything until I took the battery out. Waited 30 min and put it back together to get nothing. Tried charging and no response.

Took it to TMobile for them to tell me that it was an internal problem with software and lost everything on the phone! I am a small business owner that keeps a lot of info on that device between txt messages, pics, videos, and visual voicemail.

All components are used for IRS purposes and also a very significant lawsuit which I need the info for case. " Well I am sorry that I am not very…

I have an LG smartphone and the fingerprint security feature of the phone stopped working. I get it, these things happen. Since it's 7 months old I contacted the LG company and they offered to repair it in late August. We went through this process twice, each time being without a phone during the repair process, and the feature still does not work. I have gotten the phone back both times with the fingerprint security feature still not working.

Instead of stepping up and taking care of me, as a customer, by sending a replacement phone, they want me to send it in for a third time to repair it! I have to send my phone in each time it gets repaired, so that is about 15 days, including shipping time, without the phone. I can't be without a phone now that I'm back to teaching. Not having a cell…

I bought 2 new batteries for the LG G3 phone in May, by July they were loosing battery juice like a battery would after a year or so. I called LG Customer Svc to get them to stand behind their crappy battery which both were dated 2/13/16 and I was told I would need to give them my order number to get them to replace the crappy batteries.

I could not locate any order number anywhere. In Aug, I called Verizon and told them the LG phone would get so hot that I literally had to hold it over my car air vent to cool it off. I told Verizon it was a safety issue and instead of dealing with a crappy phone for 6 more months, I wanted a different phone.

Gladly, Verizon replaced the phone at my expense but I don't have to use the LG phone any more.

LG's repair policy is completely unacceptable and I will be filing other complaints with agencies. My husband purchased an LG flip phone which is outdated and on day 3 of buying the phone from AT&T the flip portion went blank with a yellow/orange screen so he can't see the number calling in. The phone is also not connecting with Bluetooth which is illegal in California to drive without a hands free device. We had tested the Bluetooth device and it connects to my phone successfully. The phone is also poor quality since it's hard to hear beyond the static.

Per your policy quoted by your representative I will not be sent a replacement phone and have to wait till you receive the defective one to be analyzed which can take 7-9 business days. NOT only is this inconvenient but my husband relies…

88. $40 savings. In stock, store pickup only. I placed my order. It referred me to my account to track order. My order is to be ready by 1 pm. The pick up people did not receive my order yet.

An hour later they say computers are down. 88. Thirty minutes later order is cancelled by Walmart. Out of stock. I look at LG official corporate web site. 88 online order. Placed an order. same old thing. Evidently they want people to look but not buy.

I've had this happen on eBay before. But I don't buy big ticket items on eBay anymore. I won't go shop at LG again. I'm not stupid and hate when stupid people lie to me.

Hi there, upgraded my old phone on contract and had to wait for the Lg G4. Received it last year and was very happy! On the 7th day after receiving my G4, I was caught in a rain storm and my phone got wet inside my jacket pocket. When I arrived home I checked my phone and it was fine and working!

That night when I placed it on charge - it freaked out and the screen went dead. Everything else was working, lights, sound - just the screen. I took it to my cell provider, MTN - and they told my, since it was more than 7 days out of box and because I was the one running around in the rain - that it would have to be sent in for repair and it could take up to 8 weeks.

This was impossible for me, since this was my work phone and needed to replace it immediately. So I borrowed money bought a cash…

I'm very disappointed with AT&T's inability to provide basic customer service. I bought an LG G4 cell phone in July 2015. It failed due to a known hardware issue called a 'boot loop'. I finally got a replacement LG G4 and within a few weeks, it failed with the same issue. I took the replacement phone to a store to where I was told the phone had to be in working order to upgrade. So I had a 3rd phone sent to me.

Hopefully I can get an upgrade before this one fails. I have transcripts of numerous 'online support' chats, went to the only AT&T Service Center in Indiana only to have them dial LG and hand the phone to me, and visited the store where I purchased the phone. No one has offered a reasonable solution. I feel I deserve something for the time spent without cell service and my time…

Bought a front loading machine from Best Buy after 18 days machine started to bang on the door so violently we shut to machine off because we did not want to damage the machine further. We then called customer service and was told that someone would get back to us within 24 to 48 hours When that did not happen we called back and was informed that that information was giving to us incorrectly that it would be 3-5 days and

our repaire order would be expedited. We patiently waited for the call It was twe week this time with no response (wash is pilling up patience is go) Meanwhile while we are on the phone complaining to your service center there was a message left on our answering machine stating that a service person would be there on the 10th of June (13 days without wash) the 10th was not…

My TV is switching off on its on after displaying that it will do so in 5 minutes but all the settings related to that are off. It's a 55' smart tv

I sent my lg g5 for repair last month due to a spot on the LCD. My phone was serviced and I received it but it was missing the lower module. Without I can't use my phone. As soon as I received it I called and they said they would file a missing accessory report and I would get the module back in between 7 days.

It has been 3 weeks since that and I've talked to them 4 time now and they keep telling me the same thing over and over. It has been a month since I got my phone back but can't use it and I'm out of patience since I have a $630 dollar phone sitting there.

I want a new phone or my money back.

I bought a television the newest model 55 inch 4k and after I got it I found the television screen broken and after that I give the customer center a call and told them what happened but they respond on me saying that there is not their problem so please I need the LG factory to solve this problem as it is a big factory .

Fed Ex lost my LG Tribute LS660 after April 20th intended to be shipped to the LG facility in Texas for warranty repair/replacement the gold contacts on the battery pack wouldn't allow the phone to turn on properly. Upon following up with fedex to track/find my package it was deemed lost after about an entire month requesting a search party and exhausting resources. FedEx mailed me a letter of denial stating they are not responsible for any loss or damage and can only reimburse the shipper (LG). Upon wavering my right to pursue the claim fedex proceeded to reimburse LG for my lost device. Finally LG sends me a device via fedex on 5/27 but only to find out I an get LG tribute ls660 not compatible with my carrier virgin mobile also not to mention no battery pack or back cover included?

How…

I just bought a lg volt 2 phone.it works PUT THE ON OFF SWITCH IS DEFECTIVE.IT WILL NOT TURN OFF.IT STAYS ON. I THINK THE SWITCH IS TO SMALL.THIS HONE IS JUST 7 DAYS OLD...

I purchased an LG Stylo cell phone through T-Mobile. I purchased this phone for the increased camera resolution, operating system and many other positive perceptions that I had as it applies to the LG brand (especially with Cell phones). I was very disappointed to have received a cell phone that is probably the poorest performing cell phone I have ever had.

I am a person that travels a great deal and I am very reliant upon having a good operating cell phone (especially the GPS). To my great disappointment the cell phone has a great deal of problems with the built in GPS system.

I travel to many large cities where without a GPS, I am lost and cannot find my way to various locations.

Additionally the screen will start to flicker and flash sporadically. To put it mildly, I am very…

I have an lg g3 cell phone. Had it for 16 months and now it shuts down, screen flickers and no telling when it might come back up. never been dropped or damaged in any way. What is your fix for this.

I have read many many complaints about this happening to the G3.

Fridge compressor went out. We have been without one for two months. LG only days parts have been back ordered. 2 months? Really? This is ridiculous.

Iam holding lg 3years amc plan. My ac is not warking wel.befor one week icontect sms & tool free no no ahy responce.

Called customer service and was finally connect to a customer service person. He asked for my name And the product, problem I was having, serial number and model number. I told him my lg clothes Dryer was shutting off the dry cycle too early but when I set the time on manual it worked fine.

He Then asked me what size load was in it. I answered medium. He then put me on hold and left me There for several minutes and said that the issue was that the load was too small and not brushing Against the sensors and it was shutting off.

He never asked me any questions about what lights are On, what buttons did you push. I asked to be transferred to another rep, he said they would tell me The same thing. I said give me to your supervisor and he stuck me on hold forever. I finally hung up.

Lousy…

My boyfriend mike and I have the LG3 G3 phone mine is with fido and his with Virgin mobile he called LG about the fact that the power pack plug that came with his phone stopped working two monthss after he got his phone. The company told him to fax him a copy of the original recipt of sale which he did .

00 in fax to send out another copy . We are on a disability Pension. We live dollar for dollar day by day . How hard is it to send out a plug to a customer.

I purchased the LG Harman Kardon Model HB8-900 headset about 1 1/2 ago. The left ear just stopped working. I take great care of the headset because I paid over $150!!! So for it to just stop working is not a good thing. I used it minimally.

About 2-3 a week if that. I went to att and they said it is out of the warranty period of a year, that they can not do anything about it. Im luv the headset but I feel I was wronly done for it only lasted a 1 1/2....

washer leaked, call customer service,no responce

15 days back, I lodge complain for LG AC repair, they came & observed condenser was damaged and assuredd me to repair in a week but till now ur engineer did not report me for replacement as i was agree with. My complain no - RNA160424006910.

So tell me can it will be replaced with a new condenser . pls.

I contacted LG because my refrigerator was not cooling as well as the freezer. 00 to send a technician to repair it including all parts. The technician arrived and I told him what was wrong. The regrigerator was not coing and the freezer was also not working and that the light also stoped working.

The technician repaired thr refigerator and freezer but did not repaired the light even though I calles LG and they 1st said they it was covered repair call and would send him back. I got a call from the techncin telling he was canceling the call and to contact LG again and ask for a "APM".

00 to send him back, I requested a supervisor to complain and she said she would have the technician supervisor call me but I have not heard from anybody. 00 to finish the job.

Front dents easy, ice maker toooo small, all the side door holders fatal apart ever ting falls on the floor chipping the til,

I had bought a LG A/c on the 8th of April, we are on the 22nd of the Month, the AC has still not been installed. Regretting of buying a LG product.

Regards satish N 9845012732

I brought a Bluetooth Headset as a gift for my son for Christmas at the retail store a my job with a Federal facility. By Feburary the had completely stopped working. I filled the online service request and downloaded the receipt.

A day later I got an email stating the receipt was "invalid" Doing a "Live Chat" LG Customer Service I was informed that they did not see a place of purchase on the receipt. so I widened the view to make everything more clear and resent the receipt as well as a resubmitted work order. Same result!!! "Invalid".

I call LG customer Service where the representative Joy Tiburcio Badge # 160414659131 read forbatum exactly what they email I received and told me that was why. I KNOW HOW TO READ!!! I asked to speak to someone else or give me a number to their district…

Dear Sir/Madam,

I bought an LG glad 8.3 and it developed a screen fault under warranty. I contacted LG and they arranged a courier to pick up on the 9th of March. LG had it for around 2 weeks with no correspondence so I called on the 24th of March but I was told nobody was available to speak to at that moment and that someone would call me back that day. Nobody called me until the Saturday and then I was told my Gpad was fixed and was out for delivery by Tuesday following the bank holiday. It never showed until today 12th of July. Enclosed was my Gpad which had not been fixed and an attached letter saying it was water damaged and therefore exempt. If it is water damage I have no knowledge of it although I'm not the only one who uses it. However if I had been contacted and told they…

I bought LG-G4 (LG-H815P) on 24-8-2015 from iMedia store in Cairo, Egypt. My G4 had a boot loop on 4-4-2016, I called the customer service for LG in Egypt, they refused to replace the phone (which is still in the 1 year warranty), they only offered to replace some hardware internal components, at the end I agreed, then I emailed them the receipt I have alongside with the warranty certificate and the S/N of the phone, they confirmed that these are the only required documents and they told me that the only available place for replacing the hardware components is outside Cairo, almost 50 Km outside Cairo.

I went there during their working hours, I took almost 4 hours to reach there (keeping in mind that I have just had an ACL surgery in my knee and I can't move easily) and then they told me…

Respected sir I call LG costumer care to proper install but he is not responding I call 4 to 5 times but no response ..in Kolar district 563101 in Karnataka state ..... Thanking you. We wait for your early response.

Purchased two v-10 phones from Verizon store in Daytona Beach Fl. on December 3, 2015. Lg is supposed to send me two batteries, two chargers and two 64 bit cards. I have made numerious trips to the Verizon store asking for help and being told first to wait four to six weeks, then six to ten weeks and now ten to fourteen weeks.

Now it is going on sixteen weeks and still do not have any of the items. I would like to have an answer to why its took so long and when I can expect my items.